Sheraton New York Times Square Hotel

Sheraton New York Times Square Hotel

811 Seventh Avenue, Midtown West, New York (NY), United States, 10019
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 Sheraton New York Times Square Hotel
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    Lobby Sheraton New York Times Square Hotel
    Lobby Sheraton New York Times Square Hotel
    Interior view Sheraton New York Times Square Hotel
    Standard Sheraton New York Times Square Hotel
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    Exterior view Sheraton New York Times Square Hotel

    Guest reviews

    7.9
    Very good
    /10
    (92 reviews)See what guests said
    9.2
    Exceptional

    "This hotel had the best location with easy access to everyth..."

    Chadi

    -

    June 30, 2016

    7.9
    Very good cleanliness

    Property highlights

    • 40 meters to public transportation

    • Located in heart of New York (NY)

    • Sauna

    • Air conditioning

    This property is in high demand!Last booked 2 hours ago
    Exceptional
    Location
    9.3
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • NYC Visitors and Conventions Bureau30 m
  • An American Craftsman110 m
  • AXA Gallery110 m
  • Equitable Gallery120 m
  • Ed Sullivan Theater130 m
  • Times Square Church140 m
  • Myzel Chocolates220 m
  • 42nd Street240 m
  • Chritsmas Cottage250 m
  • The Mall260 m
  • Value for money7.3
    Distance to city center0 miles
    Location rating9.3
    Nearest airportLaGuardia Airport (LGA)
    Distance to airport9.3 km
    Select your room
    7.9
    Very good
    Room comfort & quality
    King Room - Club Lounge Access
    King Room - Club Lounge Access
    ...
    • Room size: 23 m²/248 ft²
    • Non-smoking
    • 1 super king bed
    Enter dates to see prices
    Traditional Double Room
    Traditional Double Room
    ...
    • Room size: 23 m²/248 ft²
    • Non-smoking
    • 2 double beds
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    Club King Room - Disability Access
    Club King Room - Disability Access
    ...
    • Room size: 23 m²/248 ft²
    • Shower
    • 1 super king bed
    Enter dates to see prices
    Club Double Room with Two Double Beds
    Club Double Room with Two Double Beds
    ...
    • Room size: 20 m²/215 ft²
    • Shower
    • 2 double beds
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    Hot Deal
    Hot Deal
    ...
    • Shower
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    Club Hot Deal
    Club Hot Deal
    ...
    • Separate shower/bathtub
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    Queen Room
    Queen Room
    ...
    • Room size: 23 m²/248 ft²
    • Shower
    • 1 king bed
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    Superior King Room
    Superior King Room
    ...
    • Room size: 23 m²/248 ft²
    • Shower
    • 1 super king bed
    Enter dates to see prices
    Hot Deal
    Hot Deal
    ...
    • Shower and bathtub
    Enter dates to see prices
    Hot Deal
    Hot Deal
    ...
    • Shower and bathtub
    Enter dates to see prices
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    More about Sheraton New York Times Square Hotel

    More about Sheraton New York Times Square Hotel

    9.2
    Exceptional

    "Hotel was wonderful."

    Angeline

    |

    May 9, 2016

    An overview

    Show less

    What they offer

    7.2
    Very good

    "Breakfasts are good."

    simon

    |

    May 9, 2016

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    The Link Cafe @ Sheraton New York Times Square Hotel
    10 m American
    810 Deli Incorporated
    20 m American, Delicatessen
    Rosie O'Grady's
    30 m American, Bar, Gluten Free
    Italian cuisine
    Italian cuisine
    Pasta D'oro
    140 m Italian
    Etrusca Cucina Toscana
    170 m Italian
    Famous Original Ray's Pizza
    180 m Italian, Pizza
    Bar
    Bar
    Russian Vodka Room
    190 m Bar, Eastern European, Pub
    The Mean Fiddler
    510 m Bar, Irish, Pub
    Forty Four
    820 m Bar, Pub

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (92)Booking.com Reviews (1925)
    7.9
    /
    10
    Cleanliness7.9
    Facilities7.6
    Location9.3
    Room comfort and quality7.9
    Service7.8
    Value for money7.3
    Provided by verified guests of Agoda
    All languages
    All guests (92)
    Showing 57 verified guest comments
    123
    2.8
    Soraya from Thailand
    Solo traveler
    King Room
    Stayed 1 night in April 2018
    Do not stay here”
    Before I went i thought it’s Sheraton what could go wrong and oh man i was wrong. Everything was wrong since the lobby all the way through check out. Lobby was filled with hundreds of people. Guests had to wait in long line just to check in. There was hair and spots in my toilet and bedsheet. Walls were paper thin. I could not get any sleep. Maids were cleaning other rooms pushing carts up and down the hall, other guests stomping in and out their rooms, ice machine making loud noise and has creaky door. When i asked for new room the staff just shrugged and said nothing shencould do. The entire time i did not have one staff asked me if i needed assistance or even said hello to. They make me dont wanna stay at any Sheraton again ever!
    Reviewed April 25, 2018
    9.2
    Exceptional
    Wai from United States
    Business traveler
    King Room
    Stayed 3 nights in October 2017
    90”
    The cafeteria is not safe. I bought a fruit cup and cause me throw out
    Reviewed October 25, 2017
    5.2
    Peter from Australia
    Couple
    Stayed 5 nights in November 2016
    Don't stay at this Hotel”
    The worst Sheraton Hotel that we have ever stayed at, the location is great but it's all downhill from there, don't waste your money on a club room. The lifts are hopeless it's not unusual to wait up to 35-40 minutes at busy times for s lift, it seeme that everybody is aware of the problem with the comport control system but not a lot is being done about it. The club lounge is only about half the size that it needs to be for the number of club rooms that they have. The complimentary breakfast has been shifted to the ground floor dining room but it is almost impossible to get a lift down there at busy tinmes but no allowance has been made to the opening times in fact at the advertised closing time tha staff rush all of the buffet food away, we complained that we had just been able to get down there but they didn't care. Beware of the price of drinks in the club lounge, a burn on will cost you $18 plus tax whereas in our most Sheratons particularly in Asia ana Australisia the drinks are complimentary
    Reviewed December 04, 2016
    10.0
    Exceptional
    Thitiporn from Thailand
    Solo traveler
    Stayed 5 nights in October 2016
    Good”
    Good
    Reviewed November 02, 2016
    5.2
    Mivisuk from Laos
    Family with young children
    Stayed 3 nights in August 2016
    worse experience with Sheraton”
    the room was so dirty..dusty everywhere.. dry apple was on the floor from guest b4.. also mini bar beer was drink by last guest which they didn't check b4 let us in.. lift system was another trouble staff were there with no help check in very long line took me nearly hour to get in to the room very disappointed...
    Reviewed August 26, 2016
    10.0
    Exceptional
    Shyh from Singapore
    Business traveler
    Stayed 1 night in July 2016
    A great hotel at a great location”
    Situating at 7th Ave, the hotel is near major attractions such as Broadway, 5th Ave shopping belt and Central Park. There's a subway near the hotel about 3-5 minutes walk away that could bring you to Downtown for other attractions such as 9/11 Memorial Site and ferry to Statue of Liberty.
    Reviewed July 29, 2016
    9.2
    Exceptional
    Chadi from Lebanon
    Couple
    Stayed 1 night in June 2016
    Best location ”
    This hotel had the best location with easy access to everything walking distance
    Reviewed June 30, 2016
    9.2
    Exceptional
    Angeline from United States
    Couple
    Stayed 1 night in May 2016
    Weekend Retreat”
    Hotel was wonderful. Only thing I'd request differently next time is to be no where near the elevators. Our room was lovely, but I couldn't sleep through either night of our stay because there was so much noise from the elevators going up and down.
    Reviewed May 09, 2016
    7.2
    Very good
    simon from Hong Kong
    Family with teens
    Stayed 4 nights in May 2016
    Conveniently located. ”
    Breakfasts are good. Concierge services need improvement. Luggage drop-in need improvemnt.
    Reviewed May 09, 2016
    8.8
    Excellent
    marc from Australia
    Family with teens
    Stayed 3 nights in December 2015
    Great location for everything”
    Great value considering it's location to Times Sq, Central park. A bit of pain to get due to traffic but I'm guessing this is the same for everywhere in NY city. Rooms clean, small bathroom area but good hot water pressure.
    Reviewed January 23, 2016
    4.3
    dewi from Indonesia
    Family with young children
    Stayed 5 nights in December 2015
    Bad service ”
    Location
    Room service didn't do her job well room still dirty and they just give plastic cup for everything this is totally not 5 star hotel. Just location is good
    Reviewed January 07, 2016
    8.3
    Excellent
    Dicky from Indonesia
    Family with teens
    King Room
    Stayed 3 nights in July 2015
    best location”
    Comfortable, nice dan safety
    No kettle in the room very disappointed
    Reviewed July 20, 2015
    10.0
    Exceptional
    Shah from Afghanistan
    Business traveler
    Superior Double Room- City View
    Stayed 2 nights in February 2015
    Near to Time Square ”
    Good hotel and nice rooms and near to TS new york
    Was ok, good location, good for business, shopping or dinning. Saved you a bit of time if you're here for 2 nights. But the hotel was quite old. Room or bathroom could be cleaner than expected. If you here for vacation, honeymoon and would like to enjoy the hotel facilities. Probably you have more options. The last thing I wanted to add for my last night at NYC. Message from the Sheraton: "We have just received notice that our power supply company and steam provide
    Reviewed May 05, 2015
    9.3
    Exceptional
    John from Canada
    Couple
    Stayed 1 night in January 2015
    Great location for theater and art weekend”
    Location, facilities, service
    We came to NY for an artsy weekend involving 3 plays and two world class art museums-- the Met and the MOMA. Everything was comfortably and efficiently supported by staying at the Sheraton. It will be even better when they stop ripping guests off for internet charges, but a cell hot spot avoids that. Dining prices are also prohibitive when there are lots of great alternatives close by. Overall, a highly positive experience.
    Reviewed January 21, 2015
    7.3
    Very good
    Katechai from Thailand
    Family with teens
    Superior King Room- City View
    Stayed 4 nights in December 2014
    times square”
    convenient, comfortable and clean
    good time
    Reviewed January 02, 2015
    8.0
    Excellent
    Seung from South Korea
    Solo traveler
    Superior King Room- City View
    Stayed 2 nights in December 2014
    great location, great facility”
    great location, comfortable, good service
    satisfied than i expected...
    Reviewed December 08, 2014
    6.0
    Agatina from Australia
    Family with teens
    Traditional Double Room
    Stayed 13 nights in August 2014
    Sheraton NY”
    Location, helpful concierge and Staff
    We enjoyed our stay immensely as the location was perfect and we felt very safe. The only things we felt we an issue were the expensive bar, in room dining and minibar facilities.
    Reviewed September 09, 2014
    6.0
    TANG from Hong Kong
    Couple
    King Room - Club Lounge Access
    Stayed 2 nights in June 2014
    Good location”
    Good location, convenience transportation, and surrounding restaurant
    Was ok, good location, good for business, shopping or dinning. Saved you a bit of time if you're here for 2 nights. But the hotel was quite old. Room or bathroom could be cleaner than expected. If you here for vacation, honeymoon and would like to enjoy the hotel facilities. Probably you have more options. The last thing I wanted to add for my last night at NYC. Message from the Sheraton: "We have just received notice that our power supply company and steam provider, Con Edison, has mandated work for certain parts of New York City, which will directly affect our building. They will be shutting down the steam to make emergency repairs on their equipment in the street. This will require a steam shutdown on Friday, June 27th starting at 10pm and ending Saturday, June 28th at 8am. During this time there will be no hot water available...." We were one of the guests who was affected. So lucky hey.
    Reviewed July 03, 2014
    7.0
    Very good
    Choon from Malaysia
    Family with teens
    Superior King Room- City View
    Stayed 3 nights in April 2014
    Comfortable”
    Location, park, shopping
    Reviewed April 24, 2014
    8.3
    Excellent
    IVAN from Venezuela
    Family with young children
    Traditional Double Room
    Stayed 3 nights in April 2014
    Fair. ”
    near restaurant, shopping and business oriented
    I have been at this hotel many times. It keep its good service, good beds and pillows. Very noisy environment, a lot of sirens, cracks, jet flights, etc. But still good enough
    Reviewed April 18, 2014
    123
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    Sheraton New York Times Square Hotel
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    • Exceptional location
    • Top of the Rock Observation Deck
    • Seventh Avenue Subway Station is within 0.04 km