staff not helpful”

for a five star hotel, staff really not helpful and under staff. intern that works in the concierge was really bad. cannot help with restaurant booking. room is clean and view is great though.

Not this time, not hygienic as usual”

Got a room with mold and stain covering the shower water outlet. Shown the picture to hotel staff at check out, received no sympathy, he asked me for permission to retake the pic from my phone. Sheraton, pls seriously consider HYGIENE and CLEANINESS.

Excellent Get-Away”

My friends and I were looking for a nice place to get away and relax. We decided to splurge for a nice hotel in Nha Trang. The Sheraton did not disappoint. The room was clean and spacious. The pool was magnificent, the location was close to the market, across from the beach, and quiet. We enjoyed our experience and would go back for sure!

Great rooms, terrible breakfast ”

The rooms were great, we had a larger style ocean room Which had a fabulous bathroom with a shower and bath that had its own balcony. There were a few missing amenities for a 5 star( like no music player or turndown service) but otherwise was great. The only bad thing was the breakfast. We paid extra for this and it was possibly the worst breakfast I have ever experienced in any hotel around the world. Pool was lovely and a great location

Good location”

The hotel is very nice, clean and convinient.

Exceptional”

Good location, good view, good service

Great location”

A nice view from room balcony recommended placed to stayed

Great stay”

Our stay was perfect, facility is very nice and they gave us a nice room. Also the pool is great and staff is very kind and helpful. We had a great time. The only thing which can be improved is the wifi, which sometimes was not working well. This hotel is definitely a great option in NT!

Great Hotel”

This hotel was fantastic, the buffet breakfast selection is amazing theres nothing more you could want! The location is a little away from restaurants but it means theres more room on the beach infront of the hotel, as the main action is about 10 minute walk away. Staff are very friendly and will do anything to help. We will be back!

In a word - EXCEPTIONAL”

The hotel is 5 years old and for its age in very good condition. Centrally located it is a great place to stay. The staff are great and I could not fault them or the hotel. Being and SPG member helped as well. In all it is 5 star service. The location does present some problems for traffic noise being right on the strip. Ask for a high floor!

Late check-in rule is such a pain”

Late check-in rule is such a pain when you travel with young children. I have put a request in advance to get at least 1 of 2 rooms as early as possible because I travel with a 1-year old son and 3 year-old daughter. Yet, I got the rooms at 3pm. I really wonder whether this rule was in place because Sheraton is under-staffed. I have other options such as InterContinental which is next to this hotel that has the 2pm check-in rule. This would be my next option instead of this hotel and follow the 3pm check in rule.

Weekend away”

My partner and I stayed at the Sheraton for 2 nights in December 2014. We had a wonderful time, the room was excellent and the service impeccable. The pool at the Sheraton was a highlight for us - the views of the beach and surrounding areas are excellent. We will return!

Lovely pool”

Pool shuts at 7pm which is hugely disappointing as its the only nice place to sit in the hotel. Apart from hat the location is great, staff are so lovely (as anywhere in VN) I would advise staying here for sure however wouldn't pay full prices. Get an Agoda deal!!

Great location by the beach”

Sheraton Nha Trang did maintain its credential for the SPG group. It locates right opposite to the best beach in Nha Trang, and there are many types of stores within walking distance. The staff is very nice, the check-in is swift, the corridor, the hallway, the lifts and the rooms are very nice. It does have free wifi in the room and specialty is the balcony where you can have the greatest view of Nha Trang beach.

Location and service”

Overall I was happy with my stay, this is second time I comeback and it proved how good they are. Except one thing about Internet I have been purchased a package including internet access in the room, after overnight it completed finished which is it was not fare as I was checked in later

Swimming pool is great”

I've booked this hotel due to swimming pool. The pool was really charming and good. And it is very near to the Nhatrang center. But when I go to the traveller street, it needs to take a taxi. Breakfast is not bad but so so. Because this hotle is not cheap as five stars. I like the swimming pool but I think the room rate is expense asgainst of several conditions.

Great Location”

Five star hotel with great location. All rooms has sea view; however some far from the sea side with only 20% sea view. The full view rooms (they said) is for the suit type rooms. Just be careful if you booked sea view room you may get only 20% sea view (which is not clearly written in the room booking description). The hotel is right on the beach with many restaurants massage shops, and different ships around. Many people swim on the beach. In the night walking or sitting on the beach is amassing. The room is relatively small but has large bath room with bath tub and shower. Breakfast is excellent with many varieties. The staff is friendly and helpful. Two negatives: the first negative is when booking sea view room one expect to get full sea view not only 20% sea view. The other negative is the swimming pool was closed for Maintenance; however, they give free pass to the inter-continental, which is about 200 meters walking distance on the same beach road. I want to give this hotel 5/5 but for the two negatives it is 4/5.

Hotel view is the best”

Totally enjoyed my stay with SPG member offerred . The room view is just perfect,from the window u can see long beach and the town.. The staffs well trained . Love the breakfast ( even its not cheap) some local dishes are just super delicious that you should try. Ask for home made yogurt , france bread by vietnamese style and mixed fish ball noodle.

International quality luxury hotel”

We arrived at Sheraton at 8AM after taking night bus from Ho Chi Minh. We book for club ocean view room. Because we take night bus, we want to take a bath, change our clothes, put our backpack, and have breakfast. So we gambled to have early check in. After talking with the receptionist at club lounge, we were able to have early check in. But because the room is not ready, we wait at the lounge while having breakfast. It's a really great service from the staff. Unfortunately, after waiting for 1 hour, the room wasn't ready yet. So the staff asked us to put our backpack in the hotel and we were ask to go around Nha Trang. We accept her kind offer. The hotel itself is really good. The room that I got was big enough for both of us, and also the view to the Nha Trang beach from balcony is wonderful. Also you can see the sunrise from the balcony. We were served by 3 cakes as a complimentary, and can enjoy some programs at the lounge. The pool also great. The view at the edge of the pool is the ocean. And to go to the beach, just cross the street and you already arrived at the beach. There are hotel staff which will lent you towel at the beach. Or you can borrow the towel at concierge. The breakfast also serves many kinds of food. Local food, american breakfast, all is great.

luxury hotel legendary breakfast & swimming pool”

This is a great luxury hotel. Across the road from the beach. The breakfast is legendary and includes all sorts of things chocolate. The swimming pool is the type where the edge of the pool meets the horizon. A clever architectural trick. There is also a gym. A 60 minute vietnamese massage is about $50 which is ok for hotel prices. Of course you can go down a back street and get a massage for $12 but you don't have the air conditioning, nice towels etc that you have in the Sheraton. Beware that agoda prices might not include wifi and breakfast. If not you can buy the breakfast on check in for $15 US.