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Exterior view, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
Sheraton Phu Quoc Long Beach Resort
a fountain with a blue umbrella in the middle of the water, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
a room filled with tables and chairs with paintings on them, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
a living room filled with furniture and a large window, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
a row of beach chairs sitting on top of a sandy beach, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island
a beach with palm trees and palm trees, Sheraton Phu Quoc Long Beach Resort in Phu Quoc Island

Removed from saved list

8.2

Excellent

531 reviews

531 reviews

Swimming Pool8
Beach7
Housekeeping6
See map
See map

7.7

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Vinpearl Safari 990 m
Vinwonders Phu Quoc 1.9 km
Phu Quoc Countryside 11.7 km
Long Beach 17.7 km
Duong Dong Market 18.2 km
Phu Quoc Waterfall 25.3 km
Ho Quoc Temple 33.8 km
Sao Beach 36.9 km
Phu Quoc Prison 37.7 km
Nearby landmarks
Dai Beach 100 m
Vinmec International Hospital 920 m
Vinpearl Safari 990 m
Vinwonders Phu Quoc 1.9 km
Đình Thần Nguyễn Trung Trực Pagoda 2.0 km
Corona Casino 3.3 km
Mui Ganh Dau Beach 3.9 km
Fingernail Island 4.5 km
Cua Can Beach 8.1 km
Rach Vem Beach 9.4 km

Sheraton Phu Quoc Long Beach Resort

Bai Dai Area, Ganh Dau Commune, Gành Dầu, Phu Quoc Island, Vietnam, 920000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Gành Dầu part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

210 meters to Vinwonders Phu Quoc

Check-in [24-hour]

Private beach

Free Wi-Fi in all rooms!

Facilities

Front desk [24-hour]

Bicycle rental

Valet parking

Shuttle service

Kids club

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Phu Quoc Island every 2 minutes on Agoda.com
Value for money8.3
Distance to city center24.5 km
Location rating7.7
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport25.4 km

Rooms available at Sheraton Phu Quoc Long Beach Resort

Excellent
Room comfort & quality

9

3 Bedroom Villa Garden, 3 Bedroom Villa, Garden view
...
  • Room size: 290 m²/3122 ft²
  • Garden view
  • 1 king bed & 1 king bed & 2...
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4 Bedroom Villa Garden, 4 Bedroom Villa, Garden view
...
  • Garden view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
4 Bedroom Villa Ocean, 4 Bedroom Villa, Ocean view, Balcony
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
2 Bedroom Villa Ocean, 2 Bedroom Villa, Ocean view, Balcony
...
  • Room size: 190 m²/2045 ft²
  • Ocean view
  • 1 king bed & 2 single beds
Enter dates to see prices
Deluxe Garden, Guest room, 1 King, Garden view, Balcony
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Family Suite Ocean, 2 Bedroom Suite, Ocean view, Balcony
...
  • Room size: 80 m²/861 ft²
  • Ocean view
  • 1 king bed & 2 single beds
Enter dates to see prices
Deluxe Garden, Guest room, 2 Twin/Single Bed(s), Garden view
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Ocean, Guest room, 1 King, Ocean view, Balcony
...
  • Room size: 42 m²/452 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Senior Suite Ocean, 1 Bedroom Suite, 1 King, Ocean view
...
  • Room size: 80 m²/861 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Deluxe Ocean, Guest room, 2 Twin/Single Bed(s), Ocean view
...
  • Room size: 42 m²/452 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What types of entertainment are available at Sheraton Phu Quoc Long Beach Resort?

Sheraton Phu Quoc Long Beach Resort features water park while you remain at this property, offering visitors with entertainment value all throughout your stay here.

Does Sheraton Phu Quoc Long Beach Resort offer dry cleaning services?

Yes! Sheraton Phu Quoc Long Beach Resort provides dry cleaning service that is accessible all throughout your stay, making sure you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.

What types of facilities are offered for children at Sheraton Phu Quoc Long Beach Resort?

While on holiday break with your loved ones, your kids can also enjoy the fun in sports and recreation facilities made available at Sheraton Phu Quoc Long Beach Resort which include kids club and children's playground.

How many rooms does Sheraton Phu Quoc Long Beach Resort have?

Sheraton Phu Quoc Long Beach Resort has a total of 459 rooms.

What was the average room rate for Sheraton Phu Quoc Long Beach Resort been in the past month?

The average room rate for Sheraton Phu Quoc Long Beach Resort in the past month is 2987092.23 VND, compared to city's average of 971133.54 VND.

What is the average rating that past Solo travelers' have given to Sheraton Phu Quoc Long Beach Resort?

Verified solo travelers that have stayed at this property have given Sheraton Phu Quoc Long Beach Resort an average rating of 8.5. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with young children have given to Sheraton Phu Quoc Long Beach Resort?

Past families with young children that have stayed at this property have given Sheraton Phu Quoc Long Beach Resort an average rating of 8.0. You can look up more descriptive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Group travelers have given to Sheraton Phu Quoc Long Beach Resort?

Verified group travelers that have stayed at this property have given Sheraton Phu Quoc Long Beach Resort an average rating of 8.3. You can look up more in depth customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Sheraton Phu Quoc Long Beach Resort?

The closest train, metro, or bus station is Hon Thom Cable Car, 38543.05 m away from Sheraton Phu Quoc Long Beach Resort.

What are popular destinations in close proximity to Sheraton Phu Quoc Long Beach Resort?

Sheraton Phu Quoc Long Beach Resort’s location in the Gành D?u neighborhood makes it in close proximity to famous destinations including Vinpearl Safari and Vinwonders Phu Quoc.

Is breakfast offered at Sheraton Phu Quoc Long Beach Resort?

Wake up to an amazing buffet breakfast at Sheraton Phu Quoc Long Beach Resort. Guest visitors can enjoy breakfast offered with an additional charge of 438900 VND for adults and 219450 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the resort.

See map

Explore the neighborhood

What people love about Sheraton Phu Quoc Long Beach Resort

  • 9.2

    Exceptional
    Cleanliness

    "Very nice, spotless hotel."

    Ngoc

    |

    December 2, 2022

  • 10

    Exceptional
    Cleanliness

    "The rooms are impeccably clean and attention to detail is clear to see."

    Peter

    |

    October 19, 2022

  • 9.6

    Exceptional
    Location

    "Sheraton Phu Quoc, was a good hotel, good pool and very near the beach."

    Tony

    |

    January 2, 2023

Overall rating:

8.2

Excellent
531 reviews
Cleanliness
8.7
Facilities
8.6
Location
7.7
Read all reviews >
What travelers say they love:
The beachfront is beautiful and quiet.
Jessica from United States
Family with older children
More about Sheraton Phu Quoc Long Beach Resort

More about Sheraton Phu Quoc Long Beach Resort

Sheraton Phu Quoc Long Beach Resort

Enjoy all that Phu Quoc Island has to offer with a stay at Sheraton Phu Quoc Long Beach Resort. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Sheraton Phu Quoc Long Beach Resort, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the resort keeps you connected throughout your stay. Exploring Phu Quoc Island is made even more convenient with the taxi, car hire and shuttle services available at the resort. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the resort's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Sheraton Phu Quoc Long Beach Resort.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the resort. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Sheraton Phu Quoc Long Beach Resort are designed and decorated to make guests feel right at home. Enjoy your stay even more at the resort, knowing that some selected rooms include blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Sheraton Phu Quoc Long Beach Resort, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the resort you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sheraton Phu Quoc Long Beach Resort. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the resort assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar, nightclub and casino.
Enjoy the countless activities offered at Sheraton Phu Quoc Long Beach Resort. A beach that's accessible right from the resort puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the resort's pool.
At Sheraton Phu Quoc Long Beach Resort, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the resort's poolside bar. Burn off you vacation calories with a quick visit to the resort's fitness facility. Beat the hot weather with cooling water activities like non-motorized water sports. Enjoy some water sports with watersports equipment rentals and water park provided by Sheraton Phu Quoc Long Beach Resort.
Challenge your travel group members or other guests to competitive fun, with the resort's mini golf course, yoga room and golf course on site. Family time on relaxed evenings is easy with the resort's library and shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Phu Quoc Island. Find that special item or souvenir that will commemorate your trip to Phu Quoc Island at Duong Dong Market located 17.9 km away.

Show less

Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

Food & Dining

11 mentions

Swimming Pool

6 mentions

Beach

6 mentions

Housekeeping

2 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • French
  • Hindi
  • Japanese
  • Ukrainian
  • Vietnamese
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Canoeing
  • Casino
  • Diving
  • Fishing
  • Fitness center
  • Foot bath
  • Garden
  • Golf course [on-site]
  • Hammam
  • Hot tub
  • Massage
  • Mini golf course
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Private beach
  • Pub crawl
  • Sauna
  • Snorkeling
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water park
  • Watersport equipment rentals
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [buffet]
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Closet
  • Complimentary tea
  • Desk
  • Electric kettle
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake-up service
  • Window

Food and dining

Restaurants on site
Beach House Restaurant
  • Cuisine: International
  • Menu: Buffet
The Prime Bar & Grill Restaurant
  • Cuisine: International
  • Menu: Buffet
Anchovy
  • Cuisine: International
  • Menu: A-la-carte
Wok & Curry
  • Cuisine: Asian
  • Menu: A-la-carte

Location

Bai Dai Area, Ganh Dau Commune, Gành Dầu, Phu Quoc Island, Vietnam, 920000
Very good
Location

7.7

Airports
  • Phu Quoc International Airport (PQC) - Vietnam
    25.4 km
  • Sihanouk International Airport (KOS) - Cambodia
    35.2 km
Hospital or clinic
  • Vinmec International Hospital
    920 m
Convenience store
  • On-site

What's nearby

Popular landmarks
  • Vinpearl Safari
    990 m
  • Vinwonders Phu Quoc
    1.9 km
  • Phu Quoc Countryside
    11.7 km
  • Long Beach
    17.7 km
  • Duong Dong Market
    18.2 km
  • Phu Quoc Waterfall
    25.3 km
  • Ho Quoc Temple
    33.8 km
  • Sao Beach
    36.9 km
  • Phu Quoc Prison
    37.7 km
Nearby landmarks
  • Dai Beach
    100 m
  • Vinmec International Hospital
    920 m
  • Vinpearl Safari
    990 m
  • Vinwonders Phu Quoc
    1.9 km
  • Đình Thần Nguyễn Trung Trực Pagoda
    2.0 km
  • Corona Casino
    3.3 km
  • Mui Ganh Dau Beach
    3.9 km
  • Fingernail Island
    4.5 km
  • Cua Can Beach
    8.1 km
  • Rach Vem Beach
    9.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in. For children, birth certificates are required. If birth certificates are not provided, guests under 140 centimeters will be considered children aged 4 – 12 years old.

  • A deposit is required upon check-in for additional services or damages during the stay and will be refunded upon departure. Deposit only in VND.
  • Guests are required to check the room’s furniture and minibar (food and drinks) upon check-in and check-out.
  • Please contact the property for dining details.
  • Extra bed and Surcharge: Only one extra bed is allowed per room. Children under 4 years old are free of charge if sharing the room with their parents.
  • Children from 4 years old to 11 years old stay for free if sharing a room with parents but are required to pay a compulsory surcharge for meals (Breakfast or Full-board) directly at the hotel, depending on the Rate Plan the guest booked. Guests from 12 years of age are considered adults.
  • Maximum number of children allowed per room is 1. Any additional child will be charged an extra fee.
  • Each villa room has a different number of occupancy for children. Please contact the property for further information.
  • Gala dinner/breakfast is provided for 2 persons per booking. Any addition person will be charged an extra fee.
  • The displayed rates are only included for 2 people per room or per villa. The surcharge will be applied to any extra guest sharing the room or villa at VND 231,000 net per person per night. The payment (if any) will be collected at the property upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center24.5 km
  • Travel time to airport (minutes)31
Extras
  • Breakfast charge (unless included in room price)438900 VND
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors8
  • Number of restaurants4
  • Number of rooms 459
  • Year property opened2015
Parking
  • Daily parking fee0 VND

Reviews of Sheraton Phu Quoc Long Beach Resort from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.7
Facilities8.6
Location7.7
Room comfort and quality9.0
Service8.5
Value for money8.3
High score for Phu Quoc Island
Rating
9+ Exceptional (113)
8-9 Excellent (44)
7-8 Very Good (39)
6-7 Good (19)
<6 Below Expectation (46)
Time of the year
Mar - May (58)
Jun - Aug (54)
Sep - Nov (48)
Dec - Feb (101)

Show reviews that mention 

Showing 261 verified guest comments
12345
10.0
Exceptional
Peter from United Kingdom
Couple
Stayed 1 night in October 2022

First class experience ”

After staying here in December 2018 I returned to the vinpearl Sheraton to see how it has progressed. I had a fantastic stay in 2018 and wasn't disappointed this time round with a first class experience enhanced by the care and professional attitude from the garden staff to the management. After staying in many resorts across Phu Quoc the welcome, helpfulness and care shown to you from staff is unrivalled. The rooms are impeccably clean and attention to detail is clear to see. The buffet breakfast, lunch and dinner is in the highest order and covers both East and West with a wide range of fine cuisine with dishes that vary daily. The gardens, pool area and private beach are maintained very well and it's clear to see everyone takes pride in what they do. Vin wonders is a great way to fill in the the days with children, with lots of attractions and beautiful settings only a short distance from the hotel its self. We had a fantastic time and would recommend Sheraton to all. We will return in 2023 Special thanks to Jan Lorenzo for taking time on regular occasions to enhance our experience.

Reviewed October 20, 2022

See room deals

10.0
Exceptional
Jessica from United States
Family with teens
Deluxe Garden, Guest room, 1 King, Garden view, Balcony
Stayed 4 nights in January 2023

Pampered vacation in Phu Quoc!”

We traveled to Phu Quoc with our family of six and my parents. The hotel is gorgeous and has lots of amenities. We used the spa, the sauna, hot tub and steam room! The beachfront is beautiful and quiet. There is a VIN Wonders amusement park just around the corner. We enjoyed the rides and shows. If you're looking for a beautiful spot on the beach, this is the place for you!

Reviewed January 10, 2023

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10.0
Exceptional
Dinh from Vietnam
Couple
Stayed 1 night in April 2022

Thank you so much for Vinpearl Resort & Golf Phu Quoc”

I and my husband have a good time at Vinpearl Resort & Golf Phu Quoc, their service is really good, all the staffs are friends, the resort is really nice and clean. They have everything, their service is fantastic!

Reviewed July 27, 2022

See room deals

Dear Valued guests, On behalf of Vinpearl Resort & Golf Phu Quoc team, thank you so much for taking the time to share your recent stay experience. We are appreciated for your compliment on our helpful hotel employees and be grateful for your kind and generous words about our hotel and truly pleased to know you had a great stay with us. Once again, thank you for choosing us and we look forward to welcoming you and your family back soon Kind regards, Tran Van Quy Front Office Manager

Responded July 28, 2022
Sheraton Phu Quoc Long Beach Resort
10.0
Exceptional
Carmelo from United States
Couple
Stayed 4 nights in January 2020

WOW!”

Vinpearl Resort is a rare gem. A. It looks even better in person. Yes it truly does. B. Service is way above par. Yes and no problem is their answer to everything. C. There is a lovely woman who calls herself, Mila(nickname) who deserves a shoutout and a raise. She alone put our stay over the top. Thank you. D. The breakfast buffet has everything and I do mean everything you could want. E. Sunsets. Right in front of you. Lovely. F. The pool is spectacular. G. Vinpearl Safari was a great day. Giraffe Restaurant alone worth the price of admission. H. Frequent shuttle service to stores and other restaurants. I. The grounds are beautiful. J. Other people we met staying at other places complained about trash on the beach. No so at Vinpearl. Spotlessly clean. So make a reservation already!

Reviewed January 17, 2020

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Xin chào Carmelo, Greetings from Phu Quoc! It was indeed a pleasure to have you and your family stay with us. We are grateful for your kind and generous words about our hotel and truly pleased to know you had a great stay with us. Thank you for appreciating the work and assistance rendered by Mila, in making your stay more comfortable We would look forward to welcome you back to your new home in Phu Quoc in not too distant a future. Best Regards, Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

Responded January 19, 2020
Sheraton Phu Quoc Long Beach Resort
10.0
Exceptional
Dinh from Vietnam
Couple
Stayed 2 nights in April 2022

Vinpearl has perfect service”

Vinpearl Hotel is very clean, nice, convenience, buffet is really good. Highly recommend Vinpearl Hotel Spa and Golf.

Reviewed April 23, 2022

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Dear Dinh, On behalf of Vinpearl Resort & Golf Phu Quoc team, thank you so much for taking the time to share your recent stay experience. We are appreciated for your compliment on our helpful hotel employees and be grateful for your kind and generous words about our hotel and truly pleased to know you had a great stay with us. Once again, thank you for choosing us and we look forward to welcoming you and your family back soon Kind regards, Tran Van Quy Front Office Manager

Responded April 27, 2022
Sheraton Phu Quoc Long Beach Resort
9.2
Exceptional
Bayartsetseg from Mongolia
Family with young children
Deluxe Ocean, Guest room, 1 King, Ocean view, Balcony
Stayed 2 nights in December 2022

Buffet was good ”

Nice hotel and hotel staffs. Service is good. Little bit slow. Buffet was good. About Garden restaurants: DO NOT come over there never ever !!!! Really bad experience there - Welcoming staff who is young lady yelling at us. I’ve never faced with this situation at the 5 star international hotel’s restaurant . We asked just our receipt. But she didn’t understand what we say and started to yelling. - food was horrible at Garden restaurants. 👎🏾Beef steak was hard to bite just like gummy 👎🏾Ceaser salad was awful. They put mayoness in it also no cheese nothing 👎🏾 Beef burger was no salt. Also they put oregano and thyme to the Burger Meat!!!! So disgusting

Reviewed January 03, 2023

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10.0
Exceptional
Jaroslaw from Vietnam
Group
Stayed 2 nights in December 2021

Really nice experience”

The 3 bedroom villa is really worth the money, large comfortable rooms and a large living room with kitchen.

Reviewed March 26, 2022

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Dear Jaroslaw, On behalf of Vinpearl Resort & Golf Phu Quoc team, thank you so much for taking the time to share your recent stay experience. We are appreciated for your compliment on our helpful hotel. We were truly pleased to know you had a great stay with us and already missed you now .Once again, thank you for choosing us and we look forward to welcoming you and your family back soon Kind regards, Tran Van Quy Front Office Manager

Responded March 27, 2022
Sheraton Phu Quoc Long Beach Resort
9.2
Exceptional
uyanga from Mongolia
Family with young children
Deluxe Ocean, Guest room, 2 Twin/Single Bed(s), Ocean view
Stayed 5 nights in January 2023

Great”

It was a great time we spent. The room cleaning service was a little bit problematic. The hotel housekeepers forgot to set up the trash bin and next day left a cleaning towel in our room.

Reviewed February 04, 2023

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10.0
Exceptional
Thi from Australia
Solo traveler
Deluxe Garden, Guest room, 1 King, Garden view, Balcony
Stayed 3 nights in December 2022

Great value”

Sheraton is nice and affordable!

Reviewed December 27, 2022

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9.6
Exceptional
Tony from Singapore
Couple
Stayed 2 nights in December 2022

Perfect Hotel for a getaway”

Sheraton Phu Quoc, was a good hotel, good pool and very near the beach.

Reviewed January 03, 2023

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9.2
Exceptional
Ngoc from Australia
Family with teens
Senior Suite Ocean, 1 Bedroom Suite, 1 King, Ocean view
Stayed 4 nights in November 2022

Great Hotel and Excellent Services”

Very nice, spotless hotel. Very relaxing and quiet. Wonderful, nice and very helpful staff especially front desk Manager Van. Highly recommenced and we definitely will comeback.

Reviewed December 02, 2022

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8.8
Excellent
Hoang from United States
Group
Stayed 2 nights in April 2022

Awesome experience with room to improve”

This resort has awesome staffs and the room quality is great. However, the beach has quite a lot of trash. Every morning when I go for a walk, the beach was filled with trash which for beach lovers like me and my family, it was a total let down. The facility is good, but the spa needs improvement. This was an eye opening seeing a cold water jacuzzi for the first time. Perhaps the resort forgot to warm up the water, or they never replaced the water in the first place. Which is it? The steam room was broken when I reserved the space for my family. If the hotel allowed me to visit the spa without reservation, I wouldn't have stayed the extra 5 minutes and went back after taking peek at it. I wouldn't recommend the spa if you go to this resort. Otherwise, It was a great experience.

Reviewed April 13, 2022

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Dear Mr Hoang Greeting from Vinpearl Resort & Golf Phu Quoc, Thank you very much for your review. We regret that your stay was not as pleasant as it should have been. We are sorry that we did not meet your expectation and we hope it would not affect your trip. We hope to welcome you back soon so that we can bring you the memorable experience to truly show our personalized service. With best regard Tran Van Quy Front Office Manager

Responded April 14, 2022
Sheraton Phu Quoc Long Beach Resort
8.8
Excellent
Minh from Vietnam
Couple
Stayed 1 night in January 2022

Good choice if you want to experience Vin Wonders complex”

If you can allocate 2 nights and more for your trip in the North of Phu Quoc, it is worth booking here. Spectacular swimming pool by the beach, modern facilities, friendly staff and good services in overall. Buffet is adequate at this level. However, I expect the cleanness of the room must be improved. The balcony of my room was full of sands but the cleaning staff did not check and clean carefully.

Reviewed March 25, 2022

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Dear Mr.Minh, On behalf of Vinpearl Resort & Golf Phu Quoc team, thank you so much for taking the time to share your recent stay experience We are grateful for your kind and generous words about our hotel and truly pleased to know you had a great stay with us. Once again, thank you for choosing us and we look forward to welcoming you and your family back soon Kind regards, Tran Van Quy Front Office Manager

Responded March 27, 2022
Sheraton Phu Quoc Long Beach Resort
8.8
Excellent
Chee from Singapore
Couple
Stayed 4 nights in September 2022

Clear and quiet ”

Thank you for the make-up room stuff they did twice a day the location very convenient the hotel have their own bus to send u go Safari,casino and Grand World.

Reviewed September 20, 2022

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8.8
Excellent
Dinh from Vietnam
Family with young children
Stayed 2 nights in June 2020

Everything is ok but restaurant”

Nice beach, nice pool but poor restaurant

Reviewed July 02, 2020

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Dear Dinh, Thank you for taking time to share us your recent experiences at Vinpearl Resort & Golf Phu Quoc. It's good to know that you enjoyed your stay and had an memorable experiences. Your comment about the restaurant is also highly appreciated and will be forwarded to related department for better improvement. Once again, thanks for choosing us and we look forward to welcoming you and your family back soon. Kind regards Nguyen Van Thai Front Office Manager

Responded October 26, 2020
Sheraton Phu Quoc Long Beach Resort
6.4
Good
Mai from Vietnam
Family with young children
Stayed 2 nights in July 2022

Not so much for 5-stars resort!”

I was at the main pool at 5PM and the staff told me that today is busy so the resort is out of towels for guests. I asked him when will towels be available again and he said tomorrow. I looked around and nobody at the pool or the beach has towels to use. This is unacceptable for a 5-stars resort.

Reviewed July 10, 2022

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Xin chào Ms.Mai, Thank you for taking time to share us the value feedback regarding your recent visit at Vinpearl Resort & Golf Phu Quoc. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team and are disappointed that you were inconvenienced. Once again thanks for choosing us and we look forward to welcoming you back soon Kind Regards Tran Van Quy Front Office Manager

Responded July 11, 2022
Sheraton Phu Quoc Long Beach Resort
6.0
Huong from United States
Family with teens
Stayed 1 night in May 2022

Above average”

Service for transportation is not good, we have to wait for so long. Food doesn't have much choices. This hotel is not for 5 stars. It is only 3.5 to 4 stars only.

Reviewed June 01, 2022

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Xin chào Ms. Huong, Thank you for taking time to share us the value feedback regarding your recent visit at Vinpearl Resort & Golf Phu Quoc. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team and are disappointed that you were inconvenienced with the transportation and the food. Once again thanks for choosing us and we look forward to welcoming you back soon Kind Regards Tran Van Quy Front Office Manager

Responded June 02, 2022
Sheraton Phu Quoc Long Beach Resort
6.0
Ngọc from Vietnam
Family with teens
Stayed 2 nights in August 2020

Normal experience”

Buffet was not good, very limited of food choice. A bit far from the center but has bus go to the center

Reviewed August 06, 2020

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Dear Ngoc, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nguyen Van Thai Front Office Manager

Responded October 26, 2020
Sheraton Phu Quoc Long Beach Resort
10.0
Exceptional
Filip from Serbia
Family with young children
Stayed 3 nights in February 2016

Great view and location and nice beach”

My family has spent a nice Tet holiday at Vinpearl Phu Quoc Resort and Golf. The hotel was completely full but we still did not feel it apart from the dinner time (everyone came at once) so it was hard to get a table. Anyhow, the hotel has great facilities for children and a very nice beach. Children also enjoyed visiting Safari and the Aqua park. All in all a great and relaxing holiday!

Reviewed May 04, 2016

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Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Responded April 19, 2020
Sheraton Phu Quoc Long Beach Resort
8.0
Excellent
boon from Singapore
Couple
Stayed 2 nights in December 2018

Excellent resort ”

We arrived phu Quoc airport and they have free hotel transfer counter at Airport arrival exit gate. It's about 50 minutes jounery to resort. The check in staff is friendly orentated. Our room is allotted at top floor with mountain and villa view. The room is clean and spacious. The swimming pool size is big and awesone. The beach is clean and sea water is clear too. The gym and sauna are well maintained. There are more than 1 resort and plenty villas under vinpearl managements. They provide buggies transfer to and fro resorts and villas and vinpearl playground and golf field and within the boundary. The casino is yet to open. Some retails are not yet open bussiness. The guest can use any pool and gym and sauna at any resort. It's relaxing and morning fresh air and flowers viewing surrounding during morning walk or anytime on beach or walkways to villas. The morning breakfast spread are yummy. The resort staffs are all friendly without poor attitude. This resort is worthy stayi

Reviewed December 29, 2018

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Dear boon, Thank you for choosing Vinpearl Resort & Golf Phu Quoc as your destination for vacation. We are pleased that you had enjoyed such a pleasant time with our services. Your compliments will definitely be a great encouragement to all of us to keep bringing outstanding services. We look forward to welcoming you back in the future. With warm regards, Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

Responded January 03, 2019
Sheraton Phu Quoc Long Beach Resort
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