Newly renovated
2024
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Awarded as a top choice of Agoda travelers in 2024.

Sheraton Surabaya Hotel & Towers

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261

Highlights

Location

Sheraton Surabaya is the best choice to stay at Surabaya 👍
Great food & dining

I’ve been served by Edo from the Bromo Cafe every morning.
Great Breakfast

Breakfast was amazing, especially the pecel tumpang.
Excellent room comfort & quality

The bed and pillows were comfortable for a good night sleep.
Gym

Facilities

Free Wi-Fi

Swimming pool

Car park

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Sheraton Surabaya Hotel & Towers offers a prime stay in Surabaya Center, perfect for urban explorers. Just a short walk from Tunjungan Plaza and Monkasel Submarine Monument, the hotel provides easy access to shopping and cultural sights. Guests can relax in the swimming pool and hot spring bath, with a convenient breakfast takeaway service for a great start to the day. Accommodations are comfortable, featuring air conditioning and complimentary Wi-Fi, with select rooms providing stunning city views. A well-equipped 24-hour gym is available for fitness enthusiasts, making it ideal for two travelers seeking leisure and adventure. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Location 9.4
Facilities 9.1
Service 9.0
Cleanliness 8.9

Based on 3,354 verified reviews

Location

9.4

Facilities

9.1

Service

9.0

Cleanliness

8.9

Room comfort and qua...

8.6

Value for money

8.6

tooltip

Nearest transportation options

Gubeng Train Station is within 1.58 km

Pasar Turi Train Station is within 1.59 km

See map

9.4Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 113 places in walking distance!

Parking
Available
Walkable places
Gramedia Bookstore
140 m
Wartel Shops
140 m
Plaza Tunjungan
140 m
Tunjungan Mall
220 m
KidZoona
280 m
Popular landmarks
Monkasel (Submarine Monument)
1.6 km
Tugu Pahlawan
1.7 km
Suramadu National Bridge
2.3 km
Bungkul Park
3.3 km
Sampoerna Museum
3.4 km
Closest landmarks
Puskesmas Kedungdoro
240 m
Top Ten & Coyote Bar
260 m
Kantor Garuda Indonesia
320 m
Consulate of Hungary
330 m
Transnet
350 m

Good to know

Value for money8.6
Distance to city center0.0 Km
Location rating9.4
Nearest airportJuanda International Airport (SUB)
Distance to airport14.1 km

Select your room

1/14

2 Bedroom Residence, Bedroom 1: 1 King, Bedroom 2: 1 Twin

109 m²/1173 ft²
Max 5 adults
1 king bed

9.1

Exceptional

Room comfort and quality

City view

2 bedrooms

2 bathrooms

1/12

3 Bedroom Residence, Bedroom 1: 1 King, Bedroom 2: 1 King, Bedroom 3: 2 Twin

138 m²/1485 ft²
Max 7 adults
1 king bed

9.2

Exceptional

Room comfort and quality

City view

2 bathrooms

1/10

Ambassador Suite, Club lounge access, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 King

210 m²/2260 ft²
Max 5 adults
1 king bed

10.0

Exceptional

Room comfort and quality

City view

2 bedrooms

2 bathrooms

1/10

Presidential Suite, Club lounge access, 1 Bedroom Presidential Suite, 1 King California

240 m²/2583 ft²
Max 3 adults
1 king bed

City view

1/10

1 Bedroom Residence, 1 King

69 m²/743 ft²
Max 3 adults
1 king bed

9.7

Exceptional

Room comfort and quality

City view

1/8

Club King, Club lounge access, Guest room, 1 King

36 m²/388 ft²
Max 3 adults
1 king bed

9.5

Exceptional

Room comfort and quality

City view

1/8

Premium King, Guest room, 1 King

36 m²/388 ft²
Max 3 adults
1 king bed

9.3

Exceptional

Room comfort and quality

City view

1/8

Two-Bedroom Ambassador Suite - Club Lounge Access

210 m²/2260 ft²
Max 5 adults
1 king bed / 1 king bed

City view

2 bedrooms

2 bathrooms

1/8

Royal Suite, Club lounge access, 1 Bedroom Suite, 1 King

120 m²/1292 ft²
Max 3 adults
1 king bed

City view

1/8

Club Twin, Club lounge access, Guest room, 2 Double

36 m²/388 ft²
Max 3 adults
2 double beds

9.7

Exceptional

Room comfort and quality

City view

Frequently asked questions

73.0% of our verified visitor assessments have given an optimistic review and remarks about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Sheraton Surabaya Hotel & Towers down in the review section.

Past families with young children that have stayed at this property have given Sheraton Surabaya Hotel & Towers an average rating of 8.9. You can look up more comprehensive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

The closest train, metro, or bus station is Gubeng Train Station, 1577.37 m away from Sheraton Surabaya Hotel & Towers.

Shopping options in Sheraton Surabaya Hotel & Towers’s Surabaya Center neighborhood include Tunjungan Plaza.

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified time frame may be charged an additional fee.

More about Sheraton Surabaya Hotel & Towers

More about Sheraton Surabaya Hotel & Towers

Experience Luxury and Convenience at Sheraton Surabaya Hotel & Towers

Nestled in the heart of Surabaya, Indonesia, the Sheraton Surabaya Hotel & Towers offers unparalleled access to the city's vibrant attractions, being perfectly positioned right at the city center. With a prime location just a short 45-minute drive from the airport, guests can enjoy seamless connectivity and the convenience of exploring Surabaya's bustling streets and cultural landmarks with ease. Established in 1995 and recently renovated in 2024, this iconic hotel combines timeless elegance with modern amenities, ensuring a comfortable and memorable stay. Designed to cater to both leisure and business travelers, the Sheraton Surabaya features a range of luxurious rooms and facilities. Check-in begins at 3:00 PM, and guests are kindly requested to check out by 12:00 PM. The hotel warmly welcomes families, allowing children aged 2 to 11 to stay free of charge, making it an ideal choice for family vacations. Whether you're here for a quick business trip or a leisurely escape, Sheraton Surabaya promises a blend of comfort, style, and exceptional service.

Exceptional Entertainment at Sheraton Surabaya Hotel & Towers

Experience vibrant social moments at the stylish bar within Sheraton Surabaya Hotel & Towers, where sophisticated ambiance meets a wide selection of premium beverages. Whether you're unwinding after a busy day or enjoying a lively evening with friends, the bar offers the perfect setting to relax and socialize in comfort. The expertly crafted cocktails and extensive drink menu promise to satisfy every palate, making it a highlight of your stay.

Exceptional Convenience Facilities at Sheraton Surabaya Hotel & Towers

Experience unparalleled comfort and ease during your stay at Sheraton Surabaya Hotel & Towers, where a range of convenience facilities are designed to cater to your every need. Enjoy the luxury of in-room dining with our efficient room service, allowing you to savor delicious meals in the comfort of your own space. For added security and peace of mind, safety deposit boxes are available, ensuring your valuables are well protected throughout your visit.

Convenient Transport Facilities at Sheraton Surabaya Hotel & Towers

Experience seamless travel with Sheraton Surabaya Hotel & Towers' comprehensive transport services designed to make your stay effortless. Guests can enjoy the convenience of personalized airport transfers, ensuring a comfortable and hassle-free journey to and from the hotel. For those arriving by car, the hotel offers secure valet parking and ample onsite parking facilities, providing peace of mind and easy access during your stay.

Luxurious and Comfortable Room Facilities at Sheraton Surabaya Hotel & Towers

Experience ultimate comfort and convenience in the elegantly appointed rooms of Sheraton Surabaya Hotel & Towers. Each room features modern amenities such as air conditioning and blackout curtains to ensure a restful stay, along with plush linens and fresh towels that add a touch of luxury. For your entertainment and relaxation, enjoy a flat-screen television with satellite/cable channels, complemented by a variety of complimentary beverages including instant coffee, tea, and bottled water. The rooms also boast a refrigerator, mini bar, and a coffee/tea maker, providing everything you need for a convenient and enjoyable stay. Step outside your private balcony or terrace to take in the scenic views of Surabaya, or unwind in the separate living room designed for added space and comfort. Pamper yourself with high-quality toiletries and a hair dryer, while daily newspapers keep you informed. For ultimate relaxation, soft bathrobes are provided, making your experience at Sheraton Surabaya truly exceptional and memorable.

Exquisite Dining Experiences at Sheraton Surabaya Hotel & Towers

Indulge in a delightful culinary journey at Sheraton Surabaya Hotel & Towers, where our diverse dining facilities cater to every palate. Start your day with a sumptuous breakfast buffet, featuring a wide array of international and local dishes crafted to energize your morning. For a more relaxed dining experience, visit our halal restaurant, offering flavorful and authentic Indonesian and Middle Eastern cuisine in a welcoming atmosphere. For added convenience and comfort, guests can enjoy our attentive room service, available around the clock to satisfy your cravings in the privacy of your room. Whether you're seeking a quick snack or a full meal, our dedicated staff ensures a seamless and satisfying dining experience. Complemented by daily housekeeping, your stay at Sheraton Surabaya is not only luxurious but also effortlessly enjoyable from the moment you wake up to the last bite of your meal.

Luxurious and Diverse Room Options at Sheraton Surabaya Hotel & Towers

Experience comfort and elegance with a wide range of room types at Sheraton Surabaya Hotel & Towers. From the cozy Deluxe King and Deluxe Twin guest rooms, each spanning 36 square meters, to the spacious Classic Apartments and multi-bedroom suites, there's an ideal space for every guest. For those seeking an upgraded stay, the Junior Suite, Executive Suite, and Deluxe Suite offer additional luxury, while the Royal Suite and Presidential Suite provide unparalleled opulence with generous living areas and exclusive club lounge access. Larger families or groups can opt for the expansive 2 or 3 Bedroom Apartments, such as the 138-square-meter 3 Bedroom Apartment or the impressive 240-square-meter Presidential Suite, designed to meet diverse needs and preferences.

Discover the Vibrant Surabaya Center

Welcome to Surabaya Center, a bustling neighborhood in the heart of Surabaya, Indonesia. This vibrant area is home to the renowned Sheraton Surabaya Hotel & Towers, offering a perfect blend of modern comforts and traditional Indonesian hospitality. Surrounded by a wealth of attractions, shopping malls, and dining options, Surabaya Center is the ideal base for both business and leisure travelers seeking convenience and excitement. Immerse yourself in the rich history and culture of Surabaya as you explore the nearby attractions. Just a short distance away, you'll find the iconic Suramadu Bridge, connecting Surabaya to the picturesque island of Madura. Take a stroll along the vibrant Jalan Tunjungan, known as the city's main shopping street, and indulge in a shopping spree at the various malls and boutiques. For a taste of local cuisine, head to the nearby Pasar Atom, a bustling market where you can savor authentic Indonesian dishes and shop for local produce. After a day of exploring, retreat to the Sheraton Surabaya Hotel & Towers, where you'll find a haven of tranquility amidst the bustling city. Unwind in the spacious and elegantly appointed rooms, offering breathtaking views of the city skyline. Indulge in a rejuvenating spa treatment or take a dip in the outdoor pool, surrounded by lush tropical gardens. With a variety of dining options, including international cuisine at Kafe Bromo and authentic Japanese dishes at Miyama, your culinary cravings will be satisfied. Experience the best of Surabaya at Sheraton Surabaya Hotel & Towers, where the vibrant Surabaya Center awaits you with its endless possibilities and captivating charm.

Convenient Transportation Options from Surabaya Airport to Sheraton Surabaya Hotel & Towers

Located in the heart of Surabaya Center, Sheraton Surabaya Hotel & Towers offers a luxurious and convenient stay for travelers visiting Surabaya, Indonesia. When it comes to getting to the hotel from the airport, there are several transportation options available to ensure a seamless journey. If you arrive at Juanda International Airport, which is the nearest airport to Surabaya, you can easily reach Sheraton Surabaya Hotel & Towers by taxi or airport shuttle. Taxis are readily available at the airport and provide a comfortable and efficient way to reach the hotel. The journey takes approximately 30 minutes, depending on traffic conditions. Alternatively, you can opt for the airport shuttle service, which offers a more budget-friendly option. The shuttle operates at regular intervals and takes around 45 minutes to reach the hotel. For those arriving at Surabaya's second airport, Abdul Rachman Saleh Airport, located in Malang, the most convenient way to reach Sheraton Surabaya Hotel & Towers is by private car or taxi. The journey from Abdul Rachman Saleh Airport to the hotel takes approximately 2 hours, depending on traffic conditions. Taxis are available at the airport, and private car hire services can also be arranged in advance for a hassle-free transfer. No matter which airport you arrive at, Sheraton Surabaya Hotel & Towers is easily accessible, ensuring a smooth and convenient journey for all travelers. With its prime location in Surabaya Center, the hotel offers a perfect base for exploring the city's attractions and enjoying a comfortable stay.

Discover Surabaya's Vibrant Landmarks and Attractions near Sheraton Surabaya Hotel & Towers

Nestled in the heart of Surabaya, Sheraton Surabaya Hotel & Towers offers easy access to a plethora of vibrant landmarks and attractions that are sure to captivate the senses. Immerse yourself in the rich history and culture of the city by visiting the nearby Sampoerna Museum. Housed in a beautifully preserved Dutch colonial building, this museum offers a fascinating insight into the history of Indonesia's tobacco industry. For those seeking breathtaking views, a visit to the Suramadu National Bridge is a must. As the longest bridge in Indonesia, it connects Surabaya with the island of Madura and offers stunning panoramic views of the surrounding area. Nature enthusiasts will find solace in the lush greenery of Bungkul Park, a popular recreational spot loved by locals and tourists alike. Take a leisurely stroll along its well-manicured paths, enjoy a picnic under the shade of towering trees, or simply unwind by the picturesque lake. History buffs will be intrigued by the Monkasel (Submarine Monument), a real submarine turned museum that commemorates Indonesia's naval history. Learn about the nation's maritime heritage as you explore the inner workings of the submarine. Pay homage to the heroes of Indonesia's struggle for independence at Tugu Pahlawan, a striking monument dedicated to the fallen soldiers. Marvel at its grandeur and take a moment to reflect on the country's rich history. Animal lovers will be delighted by a visit to Surabaya's Zoo, home to a diverse range of species from around the world. Get up close and personal with elephants, tigers, and orangutans as you explore this expansive zoo. For those interested in religious landmarks, the Ampel Mosque and Muhammad Cheng Hoo Mosque are worth a visit. Ampel Mosque, one of the oldest mosques in Surabaya, is a place of pilgrimage for Muslims and showcases stunning architectural features. Meanwhile, the Muhammad Cheng Hoo Mosque pays homage to the Chinese Muslim explorer and features a blend of Chinese and Indonesian architectural styles. Lastly, don't miss the opportunity to visit the iconic Jembatan Merah, a historic bridge that played a significant role during the Battle of Surabaya in 1945. Take a stroll across this bridge and soak in the atmosphere of this important historical site. With its prime location, Sheraton Surabaya Hotel & Towers offers a gateway to the vibrant landmarks and attractions that Surabaya has to offer. Whether you're a history enthusiast, nature lover, or simply seeking cultural experiences, this hotel serves as the perfect base to explore the wonders of Surabaya.

Convenient Public Transport Stations Near Sheraton Surabaya Hotel & Towers

Situated in the heart of Surabaya, Sheraton Surabaya Hotel & Towers offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short distance away, guests will find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station. These stations provide excellent connectivity to various parts of Surabaya and beyond, allowing guests to explore the city with ease.

Indulge in a Culinary Adventure

Surrounded by a plethora of dining options, Sheraton Surabaya Hotel & Towers is a haven for food enthusiasts. Just a stone's throw away, you'll find Aiola Eatery, a trendy restaurant known for its modern twist on traditional Indonesian cuisine. For coffee lovers, BONCAFE MANYAR KERTOARJO is the perfect spot to enjoy a cup of freshly brewed coffee and delectable pastries. Seafood enthusiasts will delight in the offerings at Layar Seafood KH Abdul Wahab Siamin, where you can savor the freshest catch of the day. Craving some comfort food? Head to Apeng Kwetiau Medan - Kedung Doro for a steaming bowl of flavorful kwetiau. Indulge in the unique flavors of Sate Klopo Ondomohen Bu Asih - Walikota Mustajab, a local favorite known for its succulent grilled coconut-infused satay. For a taste of Surabaya's iconic dish, try the renowned Soto Ayam "Cak To" Undaan Wetan. Experience the rich flavors of East Java at Rawon Setan - Embong Malang, where you can savor the famous black beef soup. Soto Ambengan Pak Sadi is another must-visit for its authentic Surabayan soto, a traditional Indonesian soup. If you're looking for a fusion of international flavors, Wapo Resto - Airlangga offers a diverse menu that will satisfy any craving. Finally, for a fine dining experience, Bon Ami Restaurant offers exquisite cuisine in an elegant setting. With such a wide array of culinary delights just steps away, Sheraton Surabaya Hotel & Towers ensures that every palate is catered to.

Shop 'til You Drop in Surabaya

Sheraton Surabaya Hotel & Towers is surrounded by an array of shopping landmarks that will satisfy even the most avid shoppers. Just a short distance away, you'll find Central Point Mall, Grand City Mall, and Plaza Tunjungan, all offering a wide selection of local and international brands. For those looking for unique souvenirs and traditional Indonesian crafts, Mirota Batik is the perfect place to shop. Bratang Flower Market is a feast for the senses, with vibrant blooms and fragrant flowers. If you're a food lover, Wisata Rasa and Pasar Keputran are must-visit spots, offering a variety of local delicacies and fresh produce. For vintage enthusiasts, Newton Vintage Store is a treasure trove of retro clothing and accessories. And don't forget to explore Pasar Genteng, a bustling traditional market where you can haggle for everything from clothing to electronics. With such a diverse range of shopping options nearby, Sheraton Surabaya Hotel & Towers is the ideal base for a shopping adventure in Surabaya.

Luxury Accommodation at an Unbeatable Price

Experience the pinnacle of luxury at Sheraton Surabaya Hotel & Towers without breaking the bank. With an average room price of just $103, this five-star hotel offers exceptional value for money compared to the average price of a hotel room in Surabaya, which stands at $28. At Sheraton Surabaya Hotel & Towers, you can indulge in lavish amenities and impeccable service without compromising on affordability. Each room is elegantly furnished, featuring modern amenities and breathtaking views of the city or the hotel's lush gardens. Whether you are traveling for business or leisure, you'll find everything you need for a comfortable stay, including complimentary Wi-Fi, a flat-screen TV, a minibar, and a spacious en-suite bathroom. Additionally, the hotel's prime location in the heart of Surabaya allows you to easily explore the city's vibrant attractions, shopping districts, and culinary delights. After a day of sightseeing, you can unwind at the hotel's outdoor pool, rejuvenate at the spa, or savor delectable international cuisine at one of the on-site restaurants. With its unbeatable combination of luxury and affordability, Sheraton Surabaya Hotel & Towers is the perfect choice for discerning travelers seeking an unforgettable stay in Surabaya.

Exceptional Service and Clean Facilities

At Sheraton Surabaya Hotel & Towers, guests can expect exceptional service and clean facilities that exceed their expectations. The staff here are super friendly, accommodating, and always willing to go the extra mile to ensure a memorable stay. The rooms are spacious, well-maintained, and spotlessly clean. Guests also rave about the hotel's impressive swimming pool, which is clean and inviting. The delicious breakfast is another highlight, with a wide variety of options to suit all tastes. With its top-notch customer service, clean facilities, and delicious breakfast, Sheraton Surabaya Hotel & Towers truly lives up to its reputation as a 5-star hotel.

Unforgettable Stay at Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers is a haven of luxury and comfort that consistently exceeds the expectations of its guests. With an impressive overall rating of 8.8, this hotel offers an unforgettable experience that will leave you wanting to return again and again. One of the standout features of this hotel is its exceptional staff performance, which has earned a remarkable rating of 8.9. The dedicated and friendly staff go above and beyond to ensure that every guest feels welcomed and well taken care of. Whether it's assisting with luggage, providing local recommendations, or attending to any special requests, the staff at Sheraton Surabaya Hotel & Towers truly make a difference in enhancing the overall guest experience. Another highlight of this hotel is its prime location, which boasts a remarkable rating of 9.3. Situated in the heart of Surabaya, guests have easy access to the city's top attractions, shopping districts, and business centers. Whether you're here for business or leisure, the convenient location allows you to make the most of your time in this vibrant city.

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Amenities and facilities

Exceptional9.1

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Family
  • Children's books and toys
Accessibility
  • Facilities for disabled guests
  • On-site accessible self parking
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Garden
  • Gym/fitness
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
  • Tennis court
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Full american breakfast
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service
  • Snack bar
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids meal
  • Kids safety features
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Closet
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Satellite/cable channels
  • Shower
  • Slippers

Food and dining

Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site
Kafe Bromo
  • Cuisine: Indonesian, International, Local
  • Menu: A-la-carte
Lung Yuan Chinese Restaurant
  • Cuisine: Chinese, Cantonese
  • Menu: Buffet
Kawi Lounge
  • Cuisine: International
  • Menu: Buffet
La Patisserie
  • Menu: Buffet

Location

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261

Exceptional9.4

Location

Airports
  • Juanda International Airport (SUB)
    14.1 km
  • Abdul Rachman Saleh Airport (MLG)
    75.2 km
Public transportation
  • Gubeng Train Station
    1.6 km
  • Pasar Turi Train Station
    1.6 km
Hospital or clinic
  • Puskesmas Kedungdoro
    240 m
Shopping
  • Tunjungan Plaza
    350 m
Convenience store
  • Indomaret
    300 m
Cash withdrawal
  • ATM
    90 m

What's nearby

Popular landmarks
  • Tunjungan Plaza
    350 m
  • Monkasel (Submarine Monument)
    1.6 km
  • Tugu Pahlawan
    1.7 km
  • Suramadu National Bridge
    2.3 km
  • Bungkul Park
    3.3 km
  • Sampoerna Museum
    3.4 km
  • Surabaya Town Square
    3.8 km
  • Surabaya's Zoo
    3.9 km
  • Pakuwon Food Festival
    7.2 km
  • Masjid Nasional Al Akbar Surabaya
    8.7 km
Nearby landmarks
  • Gramedia Bookstore
    140 m
  • Wartel Shops
    140 m
  • Plaza Tunjungan
    140 m
  • Tunjungan Mall
    220 m
  • Puskesmas Kedungdoro
    240 m
  • Top Ten & Coyote Bar
    260 m
  • KidZoona
    280 m
  • DAISO
    300 m
  • Kantor Garuda Indonesia
    320 m
  • Consulate of Hungary
    330 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00
  • Check-out from00:07
  • Check-in until18:00
Getting around
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)45
  • Airport transfer fee460000 IDR
Extras
  • Daily Internet/Wi-Fi fee0 IDR
  • Breakfast charge (unless included in room price)312180 IDR
The property
  • Year property opened1995
  • Number of floors28
  • Room voltage220
  • Most recent renovation2024
  • Non-smoking rooms/floorsno
  • Number of restaurants2
  • Number of bars/lounges3
Parking
  • Daily parking fee50000 IDR

Reviews of Sheraton Surabaya Hotel & Towers from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.9

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 6.4
  • 8.8
  • 10
  • 8.4
  • 10
  • 9.6
  • 10

Most recent

  • Location score 9.4 out of 10 and is a high score in Surabaya
    Location9.4
  • Facilities score 9.1 out of 10 and is a high score in Surabaya
    Facilities9.1
  • Service score 9 out of 10 and is a high score in Surabaya
    Service9.0
  • Cleanliness score 8.9 out of 10 and is a high score in Surabaya
    Cleanliness8.9
  • Room comfort and quality score 8.6 out of 10
    Room comfort and quality8.6
  • Value for money score 8.6 out of 10 and is a high score in Surabaya
    Value for money8.6
High score for Surabaya

Rating

9+ Exceptional (778)
8-9 Excellent (339)
7-8 Very Good (404)
6-7 Good (83)
<6 Below Expectation (77)

Review summary

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Located next to Surabaya's largest mall, Tunjungan Plaza, this hotel has received positive reviews from guests. The staff is highly praised for their friendliness and excellent service. The facilities are clean and well-maintained, ensuring a comfortable stay. Guests have raved about the impressive and diverse breakfast selection and the friendly breakfast crew. Moreover, it offers great value for money, making it an ideal choice for quality and affordability seekers.

Some guests reported outdated rooms though not a widespread issue.

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Service

Mentioned in 60 reviews
sentiment-positive-indicator
98% Positive
sentiment-negative-indicator
1% Unfavourable

Location

Mentioned in 38 reviews
sentiment-positive-indicator
100% Positive

Breakfast

Mentioned in 32 reviews
sentiment-positive-indicator
93% Positive
sentiment-negative-indicator
6% Unfavourable

Cleanliness

Mentioned in 27 reviews
sentiment-positive-indicator
88% Positive
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11% Unfavourable

Room comfort

Mentioned in 16 reviews
sentiment-positive-indicator
81% Positive
sentiment-negative-indicator
18% Unfavourable

Room size

Mentioned in 10 reviews
sentiment-positive-indicator
100% Positive

Family

Mentioned in 8 reviews
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100% Positive

Check in

Mentioned in 8 reviews
sentiment-positive-indicator
75% Positive
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25% Unfavourable

Property facilities

Mentioned in 7 reviews
sentiment-positive-indicator
85% Positive
sentiment-negative-indicator
14% Unfavourable
Showing 1,681 verified guest comments
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  1. 6.4
    Good
    Sany from Indonesia
    Family with teens
    2 Bedroom Residence, Bedroom 1: 1 King, Bedroom 2: 1 Twin
    Stayed 2 nights in March 2026

    “Old 2 BR apartment, really need serious renovations to keep up the game”

    All service from the staff was awesome. helpful and very kind. Location is superb coz is right next to Tunjungan Plaza and you will get an exit directly to the mall We stay at 2BR apartment, all amenities was good. Don't forget to bring your own showering equipment coz they don't provide many (just small bottles , and it's kind of limited for all 4 of us coz we are all adults). Even some modern newish and cheaper hotels now proved bigger shampoo and soap bottle. The room is cozy but truth is that 2BR apartment really in need of new renovations. It's getting very old and ancient already kinda from the 90's hotels??? some area even very dirty (like under the bed and i believe they never do deep cleaning on each room coz i found some thick dirt below the bed wall) even the kitchen set, bathroom showers and those bathtub really need some concerning renovations. TV's is also kinda old with no net connections.... it should be changed. For families 2BR apartment room it's just ok, not overall satisfying. Maybe next time we better stay at ordinary room than this one. Conclusion Staff- OK, very helpful Room- Standard, need lots of renovations. Better stay at normal hotel room than this one Thanks

    Reviewed March 27, 2026
  2. 10.0
    Exceptional
    Nindy from Indonesia
    Couple
    Premium King, Guest room, 1 King
    Stayed 1 night in March 2026

    “hotel and room controller”

    The hotel offers excellent service, a clean and comfortable environment, and complete facilities. The hotel staff is also friendly and responsive to guests' needs, making the stay enjoyable. Ka Fairus, as the Room Controller, works very professionally, meticulously, and responsibly in managing the availability and readiness of rooms. Their communication with the team is good, ensuring smooth room operations, and guests can be served to the maximum. Their attitude is also friendly and helpful, leaving a positive impression on both guests and colleagues.

    Reviewed March 16, 2026
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  3. 10.0
    Exceptional
    Nindy from Indonesia
    Couple
    Deluxe Twin, Guest room, 2 Double
    Stayed 1 night in March 2026

    “Exceptional”

    The hotel provides very good service, a clean and comfortable environment, and complete facilities. The hotel staff is also friendly and responsive to the needs of guests, making the stay enjoyable. Fairus, as the Room Controller, works very professionally, meticulously, and responsibly in managing room availability and readiness. His communication with the team is good, ensuring smooth room operations and that guests are served to the fullest. His attitude is also friendly and helpful, leaving a positive impression on both guests and coworkers.

    Reviewed March 16, 2026
    Auto-translated through generative A.I.
  4. 9.6
    Exceptional
    Marzarendra from Indonesia
    Family with young children
    Deluxe King, Guest room, 1 King
    Stayed 1 night in March 2026

    “great experience overall”

    room was comfortable, breakfast beautifully delicious, staff always kind and attentive. easy access to TP3, parking area also provided. nice!

    Reviewed March 29, 2026
  5. 10.0
    Exceptional
    Siew from Singapore
    Family with teens
    Premium King, Guest room, 1 King
    Stayed 3 nights in December 2025

    “Wonderful hotel linked to the mall”

    We had the most wonderful 4 day stay at this hotel. The spa was clean and spacious. The gym overlooks the pool and have all the machines like tread mills and cycling machines. The morning breakfast buffet has a good quality spread. This hotel is linked to the mall so we have access to food, drinks and snacks as well as shopping and hair salon. Can't ask for more for a city trip !

    Reviewed December 20, 2025
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