8.6
Excellent
15.7% this month
/10
(2,229 reviews)See what guests said
Highly rated by guests – 92% would recommend
Highly rated by guests – 92% would recommend
Housekeeping45
Breakfast28
Shops19
See map
9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Tunjungan Plaza 350 m
Monkasel (Submarine Monument) 1.6 km
Tugu Pahlawan 1.7 km
Suramadu National Bridge 2.3 km
Bungkul Park 3.3 km
Sampoerna Museum 3.4 km
Surabaya Town Square 3.8 km
Surabaya's Zoo 3.9 km
Pakuwon Food Festival 7.2 km
Masjid Nasional Al Akbar Surabaya 8.7 km
Nearby landmarks
Gramedia Bookstore 140 m
Wartel Shops 140 m
Plaza Tunjungan 140 m
Tunjungan Mall 220 m
Puskesmas Kedungdoro 240 m
Top Ten & Coyote Bar 260 m
KidZoona 280 m
DAISO 300 m
Kantor Garuda Indonesia 320 m
Consulate of Hungary 330 m
Sheraton Surabaya Hotel & Towers

"We always stay here everytime my family go to Surabaya."

M - March 23, 2020
Deluxe King, Guest room, 1 King, City view, Mid floor - Bed Sheraton Surabaya Hotel & Towers
Lobby Sheraton Surabaya Hotel & Towers
Lobby Sheraton Surabaya Hotel & Towers
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Free Wi-Fi

Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Tunjungan Plaza
Within 350 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Located in heart of Surabaya

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money8.2
Distance to city center0.0 Km
Location rating9.2
Nearest airportJuanda International Airport (SUB)
Distance to airport14.1 km

Rooms available at Sheraton Surabaya Hotel & Towers

Excellent
Room comfort & quality
8.6
Executive Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
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2 Bedroom Apartment City view
...
  • Room size: 109 m²/1173 ft²
  • City view
  • 1 king bed & 2 single beds ...
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3 Bedroom Apartment City View
...
  • Room size: 138 m²/1485 ft²
  • City view
  • 1 king bed & 1 king bed & 2...
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Premium Twin, Guest room, 2 Double, City view, Mid floor
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
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Deluxe Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
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1 Bedroom Apartment, 1 Queen City view
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 queen bed
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Club Twin, Club lounge access, Guest room, 2 Double
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
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Premium KIng, Guest room, 1 King, City view, Mid floor
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Deluxe Twin, Guest room, 2 Double, City view, Mid floor
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
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Royal Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Sheraton Surabaya Hotel & Towers?

Check-in is from 03:00 PM, and check-out is until 02:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Surabaya Hotel & Towers?

Sheraton Surabaya Hotel & Towers is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 460000 IDR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Surabaya Hotel & Towers also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Sheraton Surabaya Hotel & Towers has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 50000 IDR per day. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Surabaya with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Sheraton Surabaya Hotel & Towers?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Sheraton Surabaya Hotel & Towers. A selection of food types including western, halal and asian breakfast options is available for guests. There's an additional charge of 312180 IDR for adults and 156090 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Sheraton Surabaya Hotel & Towers?

Sheraton Surabaya Hotel & Towers features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Sheraton Surabaya Hotel & Towers?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Surabaya Hotel & Towers. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Sheraton Surabaya Hotel & Towers?

On-site venues and convenient event services make Sheraton Surabaya Hotel & Towers an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 400 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Surabaya Hotel & Towers?

Sheraton Surabaya Hotel & Towers does permit smoking in some areas and is not 100% smoke-free.

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What people love about Sheraton Surabaya Hotel & Towers

  • 9.6
    Exceptional
    Spaciousness

    "Spacious and comfortable stay!"

    Kwee

    |

    March 13, 2020

  • 9.2
    Exceptional
    Location

    "Easy access to Surabaya town."

    Edward

    |

    December 17, 2020

  • 7.6
    Very good

    "Nice for business travellers."

    Mohamed

    |

    November 23, 2019

Property ranking|Compared to 706 Surabaya properties
See all rankings
Room size
74 sqm.
Room comfort score
8.6/10
Location score
9.2/10
Service score
8.7/10
Bigger than
99
%
of Surabaya properties
Better than
98
%
of Surabaya properties
Better than
97
%
of Surabaya properties
Better than
91
%
of Surabaya properties
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Overall rating:
8.6
Excellent
2,229 reviews
Cleanliness
8.6
Facilities
8.6
Location
9.2
Read all reviews >
What travelers say they love:
Good hotel, next to shopping mall.
Edward from Indonesia
Solo traveler
More about Sheraton Surabaya Hotel & Towers

More about Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers is considered the perfect place to conduct business meetings, catch up with friends and family, and relax for your own leisure. Situated in the heart of Surabaya and next to the city’s most popular shopping center, Tunjungan Plaza, the hotel offers the supreme retreat experience with the finest services. Sheraton Surabaya Hotel & Towers invites you to experience all the comforts of home with 348 guestrooms and suites. For guests who prefer a long-term stay, the hotel recommends 45 upscale apartments to serve you at the highest comfort. Here at Sheraton Surabaya Hotel & Towers, only premium facilities and services are provided. Whether you are here for a business, or even for a wedding, the hotel can satisfy your needs by offering eight spacious function rooms and a grand ballroom fully equipped with technology. With warm and friendly services from staff, Sheraton Surabaya Hotel & Towers is a perfect accommodation which you can enjoy from the moment you step through the front door until the last goodbye.

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Most talked about facilities

Breakfast

75 mentions

Housekeeping

72 mentions

Food & Dining

57 mentions

Swimming Pool

32 mentions

What they offer

10.0
Exceptional
Staff 

"Friendly and helpful hotel staff."

Vincent

|

October 7, 2018

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental
Buffet

Restaurants on site

Kafe Bromo
Cuisine:Indonesian, International, Local
Menu:A-la-carte
Lung Yuan Chinese Restaurant
Cuisine:Chinese, Cantonese
Menu:Buffet
Kawi Lounge
Cuisine:International
Menu:Buffet
La Patisserie
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Sheraton Surabaya Hotel & Towers from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.6
Facilities8.6
Location9.2
Room comfort and quality8.6
Service8.7
Value for money8.2
High score for Surabaya
Rating
9+ Exceptional (548)
8-9 Excellent (341)
7-8 Very Good (411)
6-7 Good (93)
<6 Below Expectation (67)
Time of the year
Mar - May (280)
Jun - Aug (389)
Sep - Nov (308)
Dec - Feb (483)
Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
All guests (1950)
All room types
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Show reviews that mention 

Showing 1460 verified guest comments
12345
9.6
Exceptional
Henry from Australia
Family with young children
Deluxe Twin, Guest room, 2 Double, City view, Mid floor
Stayed 1 night in April 2019

Good Hotel to stay with your family”

This is a very old Hotel but the staffs are all polite & very friendly. Chantika (The receptionist) upgraded our room when she found out we were travelling with a 5 yrs youngling and made us a member of Marriott Bonvoy so our daughter can have a free breakfast. Due to Tika initiative - making us a member of the Marriott Bonvoy - we cancelled our hotel in Jakarta and booked JW Marriott instead. Unfortunately the service in Marriott Jakarta wasn't as great as in Sheraton. Muhlis the bell boy, he was very friendly and caring to youngling. Our daughter was impressed and asked us " why do people in Surabaya so polite & friendly?" - this is our first trip to Surabaya and Sheraton made us comfortable during our stay. Our daugther did not want to part with the hotel. I am giving 12 stars out of 10 for Sheraton Surabaya and definately will stay in there when we visit surabaya next time. Big Swimming Pool, Connected to Tunjungan Plaza, Amazing Breakfast - Great Hotel

Reviewed May 01, 2019

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9.3
Exceptional
Jon from Australia
Couple
Stayed 1 night in March 2014

5 Star from check-in to check-out!”

Meals by tje swimming pool. Professional staff. Fabulous suites.

Definitely Five Star all the way! One of the most enjoyable and nicest hotels I have stayed at in the Shearton Chain. Sadly, I had only booked the one night and moved to another hotel for the remainder of my time in Surabaya. Totally professional, courteous and friendly staff. I entertained local friends in the various restaurants for breakfast, lunch and dinnmerand they were most impressed. The AGODA special rate Deluxe room was excellent value and was spacious and most comfortable. If money is not a major concern, I would very strongly recommend Sheraton Surabaya Hotel & Towers to everyone.

Reviewed March 31, 2014

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10.0
Exceptional
Budi from Indonesia
Family with young children
Deluxe Twin, Guest room, 2 Double, City view, Mid floor
Stayed 7 nights in October 2020

The Best Hotel in Surabaya”

Choosing Sheraton Hotel as my choice while staying in Surabaya was the right decision ever made. From the very beginning of the check in,all staffs in the reception desk welcomed us very nicely. They let us check in early as soon as the room was available even it's still around 11 am. All the staffs from the front door,bellman,and security also very polite with warm smile greeting everybody that comes in to the hotel. Breakfast was superb. They have the most complete menu that I've ever seen in all other 5 stars hotels. The people in the restaurant led by Ibu Fitri,the manager and all the staffs were also very nice to greet us every morning while offering different kind of menus ,try their specialities. All in all it was a pleasure for us to stay in Sheraton Hotel Surabaya,and for sure we will stay there again the next time we visit Surabaya.

Reviewed November 01, 2020

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9.0
Exceptional
franky from Indonesia
Business traveler
Stayed 1 night in July 2013

Hotel of chice for business in Surabaya”

Clean, luxurious, with a walking access to a shopping mal

I stayed in Sheraton Surabaya several times. It's friendly staffs, luxurious and clean room and bathroom, good food, centered location and walking access to Tunjungan Plaza Mall are the reasons why this hotel becomes my first choice for every business and family trip to Surabaya. Under Agoda package price the hotel has a very good value for money.

Reviewed August 05, 2013

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10.0
Exceptional
Graham from Canada
Business traveler
Stayed 2 nights in February 2013

Excellent Quality and Service”

Location, Value, Service, Atmosphere

My first visit to Surabaya and the Sheraton Hotel & Towers. Location of the hotel is perfect for those on business. Club rooms are well kitted out with all the amenities you need during your stay. The complimentary evening Hors d'oeuvres and cocktails allow you to wind down after a long day. Fully equipped fitness area with an excellent sauna/steam rooms. Did not get a chance to use the pool, however it is sizable with a swim up bar. Service from the time of arrival until departure was spot on. They could not do enough for you but allowed you space. Kudos to the staff for making my stay a memorable one.

Reviewed February 11, 2013

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8.7
Excellent
franky from Indonesia
Business traveler
Stayed 1 night in October 2013

Enjoyable business trip”

Sheraton Surabaya gave me another enjoyable experience when doing business in Surabaya. A clean and comfort room, great breakfast and it's location in the center of the city is the most advantages.

Sheraton Surabaya gave me another enjoyable experience when doing business in Surabaya. I do it several times from time to time and found that Sheraton has became my hotel of choice when I visit Surabaya. The cleanliness and comfort of the room, the breakfast and its location at the center of the city are the things I value most while its connection to a nice mall is another advantage for someone who need to buy something.

Reviewed November 07, 2013

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10.0
Exceptional
Jeffrey from Singapore
Couple
Stayed 2 nights in May 2018

Great hotel”

I have been to JW Marriott and some other hotls in Surabaya but I loved the Sheraton hotel. I had a quick and fussless check in. The room was neat and tidy. The staff was great, polite and helpful. Best part of the stay was I came down with a sore throat and a fever, my wife enquired the front desk about seeing a nearby doctor and the staff quickly directed me to their in house medical clinic where i was examined by a trained medic and he gave me some tablets that helped me almost immediately. Thanks and I will surely come back again. Strongly this incredible hotel to all. Good luck Sheraton and keep up the standards.

Reviewed May 04, 2018

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10.0
Exceptional
Hasnorimah from Singapore
Couple
Stayed 2 nights in November 2017

Awesome hotel and great location”

We had such a rough trip on the bus to Surabaya from Bali. Appreciate that the hotel checked us in early when we arrived in such a tired state. Staff were very friendly. Hotel is linked to the Tunjungan Plaza mall. You will never go hungry as there are plenty of food places around. Will come back again. Thanks Sheraton Hotel & Towers for making us feel welcome.

Reviewed December 03, 2017

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9.2
Exceptional
Yulius from Indonesia
Family with young children
Stayed 2 nights in April 2018

Good hotel in Surabaya City”

Two nights in Sheraton Hotel with children was quite memorable. We got 23th floor with city view. Kids so excited. Swimming pool is good, still OK and quite clean. Breakfast time also very nice with a lot of food variation. This hotel also very close with Tunjungan Plaza Mall. There are access from hotel to the mall. It's easy to look for lunch/dinner and also have the kids to play in the mall. If you are going to have family vacation (with kids) in Surabaya, this hotel is really recommended.

Reviewed May 30, 2018

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8.7
Excellent
Intan from Indonesia
Business traveler
Stayed 2 nights in May 2014

Convenient and Luxury Hotel. Close to Mall”

Best Location, Luxury, Comfortable

I was staying at Sheraton during my business trip in Surabaya. It was absolutely a nice and luxury hotel. Located in the heart of the city. Shopping center and Restaurant are about 2 minutes walk. Sheraton has direct access to the mall. The receptionist gave me a room located right in the corner which is very big an convenient. So spacious. I will absolutely come back again for my next stay.

Reviewed September 26, 2014

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10.0
Exceptional
Anwar from Singapore
Family with teens
Stayed 5 nights in December 2015

Location convenience and friendly staff”

The location which is next to Tunjungan Plaza, centrally located which makes it near to Ampel, and other places of attractions, and friendly and courteous staff.

Had a wonderful stay at Sheraton. The staff were helpful and friendly, and mostly courteous. The location which is next to Tunjungan Plaza had made this hotel a hotel of choice for families on holiday especially those with young children. Though the surrounding of the hotel is undergoing development, however, we did not suffer noise or other disamenities. Highly recommended and considering a repeat stay at the next visit to Surabaya.

Reviewed December 17, 2015

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9.2
Exceptional
Andi from Indonesia
Family with young children
Premium Twin, Guest room, 2 Double, City view, Mid floor
Stayed 2 nights in December 2018

Still one of Surabaya’s best”

We have stayed here multiple times. And in our recent visit the room really showed signs that a refurbishment is imminently needed. Especially in the old deluxe room type. The service though is excellent as always from check in to check out. Breakfast spread is awesome. Location wise, no hotel is better situated than Sheraton surabaya

Reviewed December 12, 2018

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8.3
Excellent
Clarinda from Singapore
Family with teens
Stayed 3 nights in August 2013

Great Stay at the Sheraton Surabaya”

The Club Room and lounge, service and friendliness of staff, quiet room

We had a fantastic stay at the Sheraton Surabaya. The club room on 24th level was quiet and the staff at the lounge provided excellent and friendly service. The hotel is conveniently located next to Tunjungan Plaza shopping centre which was great as everything else in Surabaya was closed for the Hari Raya holidays. The only down side of our trip was that the hotel was exceptionally crowded as many Indonesians checked into the hotel for the holidays so there was always long queues for breakfast and the pool was always crowded.

Reviewed August 14, 2013

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8.7
Excellent
KASUN from Indonesia
Business traveler
Stayed 1 night in December 2012

great services.....”

very good services

I'm very satisfied stay in this hotel.... The services are very great full... especially in front desk / receptionist.... a little things likes a common medicine they can provide in a short time (at that time I need a stomach medicine) with a glass of water.... i am very surprise,,,, other hotel this ever happen but they just explain where i can fine that kind of medicine.... I'm very satisfied couse of their cares.... Thaks U Sheraton Surabaya....

Reviewed December 18, 2012

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9.7
Exceptional
ALVIN from Indonesia
Business traveler
Stayed 1 night in May 2013

Nice as always”

Great location, nice rooms, friendly staff

Sheraton has always been on top of my list if I have to go to Surabaya for business. Everything about this hotel is above average. A lot of times I see they have discounts on Agoda too. Last time my room was upgrade to the Club Room which allow me to check in and out on 25th floor and use executive lounge which has a happy hour from 5 to 8 pm. I never mind free alcohol and snacks :)

Reviewed June 09, 2013

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10.0
Exceptional
ROMEO from Philippines
Couple
Stayed 2 nights in September 2018

Exceptional”

This is the perfect place to stay in Surabaya. The staff are all smiles, friendly and always ready to assist, from check-in to check-out. Next door is a big mall!! Good jump-off point for tour to Gunung Bromo and Batu Malang, or eating-out in Surabaya (Layar Seafood restaurant, go there). Made our return to Malang / Surabaya a perfect memory tour after 28 years (after our wedding, my wife and I stayed in Malang for almost 1 year). A lot of thanks to hotel concierge staff assistance, esp. Pak Ony. .

Reviewed September 12, 2018

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8.7
Excellent
Isabella from Singapore
Business traveler
Stayed 2 nights in October 2013

Conveniently Located, connected to Tunjungan Plaza”

clean,large room,good location

I stayed there for a brief period of time, only two days. Packed with business meetings and it was a pleasant stay in Sheraton. No fuss and speedy check-in (I arrived at midnight), every room has iron and ironing board ready which was really helpful (I don't need to call housekeeping and wait for that). Good hot shower and comfortable bed. The hotel is conveniently connected to one of the largest shopping malls in Surabaya. The only downside was the hair dryer wasn't working at all. But overall stay is satisfactory. I will definitely go back there.

Reviewed October 09, 2013

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9.3
Exceptional
Silvester from Indonesia
Business traveler
Stayed 3 nights in January 2015

nice hotel”

near to shopping centre, nice food and comfort

i had a very nice stay in Sheraton Surabaya. it is very closed to mall so easy for me to enjoy my night after a long day work. except the music that they played in second floor too loud. i think Sheraton is a perfect place to stay while in Surabaya

Reviewed January 27, 2015

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10.0
Exceptional
Glenda from Indonesia
Solo traveler
Stayed 2 nights in December 2012

nice hotel”

Near to the mall

i really enjoy staying in sheraton surabaya hotel. the staffs are friendly and the breakfast also got many varieties. will definitely stay here again on my next trip to surabaya.

Reviewed January 23, 2013

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8.3
Excellent
hendry from Indonesia
Family with young children
Stayed 1 night in August 2013

Still, family friendly! ”

Nice room, strategic location, clean

That was my third stay at Sheraton Surabaya Hoten and Towers. There should be a reason why I kept coming back to this hotel. No doubt that Sheraton provide a good service for hotel and room itself. The officer works very responsive to our request and question. My wife and 4 children do enjoy the stay as well. Will coming back for sure!

Reviewed August 26, 2013

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