Good Hotel to stay with your family”

This is a very old Hotel but the staffs are all polite & very friendly. Chantika (The receptionist) upgraded our room when she found out we were travelling with a 5 yrs youngling and made us a member of Marriott Bonvoy so our daughter can have a free breakfast. Due to Tika initiative - making us a member of the Marriott Bonvoy - we cancelled our hotel in Jakarta and booked JW Marriott instead. Unfortunately the service in Marriott Jakarta wasn't as great as in Sheraton. Muhlis the bell boy, he was very friendly and caring to youngling. Our daughter was impressed and asked us " why do people in Surabaya so polite & friendly?" - this is our first trip to Surabaya and Sheraton made us comfortable during our stay. Our daugther did not want to part with the hotel. I am giving 12 stars out of 10 for Sheraton Surabaya and definately will stay in there when we visit surabaya next time. Big Swimming Pool, Connected to Tunjungan Plaza, Amazing Breakfast - Great Hotel

5 Star from check-in to check-out!”

Definitely Five Star all the way! One of the most enjoyable and nicest hotels I have stayed at in the Shearton Chain. Sadly, I had only booked the one night and moved to another hotel for the remainder of my time in Surabaya. Totally professional, courteous and friendly staff. I entertained local friends in the various restaurants for breakfast, lunch and dinnmerand they were most impressed. The AGODA special rate Deluxe room was excellent value and was spacious and most comfortable. If money is not a major concern, I would very strongly recommend Sheraton Surabaya Hotel & Towers to everyone.

The Best Hotel in Surabaya”

Choosing Sheraton Hotel as my choice while staying in Surabaya was the right decision ever made. From the very beginning of the check in,all staffs in the reception desk welcomed us very nicely. They let us check in early as soon as the room was available even it's still around 11 am. All the staffs from the front door,bellman,and security also very polite with warm smile greeting everybody that comes in to the hotel. Breakfast was superb. They have the most complete menu that I've ever seen in all other 5 stars hotels. The people in the restaurant led by Ibu Fitri,the manager and all the staffs were also very nice to greet us every morning while offering different kind of menus ,try their specialities. All in all it was a pleasure for us to stay in Sheraton Hotel Surabaya,and for sure we will stay there again the next time we visit Surabaya.

Hotel of chice for business in Surabaya”

I stayed in Sheraton Surabaya several times. It's friendly staffs, luxurious and clean room and bathroom, good food, centered location and walking access to Tunjungan Plaza Mall are the reasons why this hotel becomes my first choice for every business and family trip to Surabaya. Under Agoda package price the hotel has a very good value for money.

Excellent Quality and Service”

My first visit to Surabaya and the Sheraton Hotel & Towers. Location of the hotel is perfect for those on business. Club rooms are well kitted out with all the amenities you need during your stay. The complimentary evening Hors d'oeuvres and cocktails allow you to wind down after a long day. Fully equipped fitness area with an excellent sauna/steam rooms. Did not get a chance to use the pool, however it is sizable with a swim up bar. Service from the time of arrival until departure was spot on. They could not do enough for you but allowed you space. Kudos to the staff for making my stay a memorable one.

Enjoyable business trip”

Sheraton Surabaya gave me another enjoyable experience when doing business in Surabaya. I do it several times from time to time and found that Sheraton has became my hotel of choice when I visit Surabaya. The cleanliness and comfort of the room, the breakfast and its location at the center of the city are the things I value most while its connection to a nice mall is another advantage for someone who need to buy something.

Great hotel”

I have been to JW Marriott and some other hotls in Surabaya but I loved the Sheraton hotel. I had a quick and fussless check in. The room was neat and tidy. The staff was great, polite and helpful. Best part of the stay was I came down with a sore throat and a fever, my wife enquired the front desk about seeing a nearby doctor and the staff quickly directed me to their in house medical clinic where i was examined by a trained medic and he gave me some tablets that helped me almost immediately. Thanks and I will surely come back again. Strongly this incredible hotel to all. Good luck Sheraton and keep up the standards.

Awesome hotel and great location”

We had such a rough trip on the bus to Surabaya from Bali. Appreciate that the hotel checked us in early when we arrived in such a tired state. Staff were very friendly. Hotel is linked to the Tunjungan Plaza mall. You will never go hungry as there are plenty of food places around. Will come back again. Thanks Sheraton Hotel & Towers for making us feel welcome.

Good hotel in Surabaya City”

Two nights in Sheraton Hotel with children was quite memorable. We got 23th floor with city view. Kids so excited. Swimming pool is good, still OK and quite clean. Breakfast time also very nice with a lot of food variation. This hotel also very close with Tunjungan Plaza Mall. There are access from hotel to the mall. It's easy to look for lunch/dinner and also have the kids to play in the mall. If you are going to have family vacation (with kids) in Surabaya, this hotel is really recommended.

Convenient and Luxury Hotel. Close to Mall”

I was staying at Sheraton during my business trip in Surabaya. It was absolutely a nice and luxury hotel. Located in the heart of the city. Shopping center and Restaurant are about 2 minutes walk. Sheraton has direct access to the mall. The receptionist gave me a room located right in the corner which is very big an convenient. So spacious. I will absolutely come back again for my next stay.

Location convenience and friendly staff”

Had a wonderful stay at Sheraton. The staff were helpful and friendly, and mostly courteous. The location which is next to Tunjungan Plaza had made this hotel a hotel of choice for families on holiday especially those with young children. Though the surrounding of the hotel is undergoing development, however, we did not suffer noise or other disamenities. Highly recommended and considering a repeat stay at the next visit to Surabaya.

Still one of Surabaya’s best”

We have stayed here multiple times. And in our recent visit the room really showed signs that a refurbishment is imminently needed. Especially in the old deluxe room type. The service though is excellent as always from check in to check out. Breakfast spread is awesome. Location wise, no hotel is better situated than Sheraton surabaya

Great Stay at the Sheraton Surabaya”

We had a fantastic stay at the Sheraton Surabaya. The club room on 24th level was quiet and the staff at the lounge provided excellent and friendly service. The hotel is conveniently located next to Tunjungan Plaza shopping centre which was great as everything else in Surabaya was closed for the Hari Raya holidays. The only down side of our trip was that the hotel was exceptionally crowded as many Indonesians checked into the hotel for the holidays so there was always long queues for breakfast and the pool was always crowded.

great services.....”

I'm very satisfied stay in this hotel.... The services are very great full... especially in front desk / receptionist.... a little things likes a common medicine they can provide in a short time (at that time I need a stomach medicine) with a glass of water.... i am very surprise,,,, other hotel this ever happen but they just explain where i can fine that kind of medicine.... I'm very satisfied couse of their cares.... Thaks U Sheraton Surabaya....

Nice as always”

Sheraton has always been on top of my list if I have to go to Surabaya for business. Everything about this hotel is above average. A lot of times I see they have discounts on Agoda too. Last time my room was upgrade to the Club Room which allow me to check in and out on 25th floor and use executive lounge which has a happy hour from 5 to 8 pm. I never mind free alcohol and snacks :)

Exceptional”

This is the perfect place to stay in Surabaya. The staff are all smiles, friendly and always ready to assist, from check-in to check-out. Next door is a big mall!! Good jump-off point for tour to Gunung Bromo and Batu Malang, or eating-out in Surabaya (Layar Seafood restaurant, go there). Made our return to Malang / Surabaya a perfect memory tour after 28 years (after our wedding, my wife and I stayed in Malang for almost 1 year). A lot of thanks to hotel concierge staff assistance, esp. Pak Ony. .

Conveniently Located, connected to Tunjungan Plaza”

I stayed there for a brief period of time, only two days. Packed with business meetings and it was a pleasant stay in Sheraton. No fuss and speedy check-in (I arrived at midnight), every room has iron and ironing board ready which was really helpful (I don't need to call housekeeping and wait for that). Good hot shower and comfortable bed. The hotel is conveniently connected to one of the largest shopping malls in Surabaya. The only downside was the hair dryer wasn't working at all. But overall stay is satisfactory. I will definitely go back there.

nice hotel”

i had a very nice stay in Sheraton Surabaya. it is very closed to mall so easy for me to enjoy my night after a long day work. except the music that they played in second floor too loud. i think Sheraton is a perfect place to stay while in Surabaya

nice hotel”

i really enjoy staying in sheraton surabaya hotel. the staffs are friendly and the breakfast also got many varieties. will definitely stay here again on my next trip to surabaya.

Still, family friendly! ”

That was my third stay at Sheraton Surabaya Hoten and Towers. There should be a reason why I kept coming back to this hotel. No doubt that Sheraton provide a good service for hotel and room itself. The officer works very responsive to our request and question. My wife and 4 children do enjoy the stay as well. Will coming back for sure!