Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers
See all 6 photos
8.4
Excellent

"Nice hotel, with great staff."

Roberto V.

|

April 11, 2018

Guestroom Sheraton Surabaya Hotel & Towers
Guestroom
See all 6 photos
Interior view Sheraton Surabaya Hotel & Towers
Interior view
See all 6 photos
Interior view Sheraton Surabaya Hotel & Towers
Interior view
See all 6 photos
Swimming pool [outdoor] Sheraton Surabaya Hotel & Towers
Swimming pool [outdoor]
See all 6 photos
See map Sheraton Surabaya Hotel & Towers
See map
Exceptional
Location
9.2
See all 6 photos Sheraton Surabaya Hotel & Towers
See all 6 photos
Removed from saved list
What guests are saying:
Good location, big room and good customer service
aski from Indonesia
Business traveler
Everything was just great! Perfect location with direct access to a mega shopping mall. Friendly and helpful hotel staff. Clean and spacious room. Highly recommended.
Vincent from Singapore
Solo traveler
old hotel, friendly staff, direct access to tunjungan plaza
Budi from Indonesia
Business traveler
Most value is for it's location near Tunjungan Plaza shopping center and have direct access to the Mall
Rony from Indonesia
Business traveler
Location is one of the best in Surabaya. Almost no cons.
TAN from Singapore
Couple
The hotel is connected with one of the biggest mall in Surabaya. You can get everything you possibly want without the need to get out of the building.
Kwee from Indonesia
Family with young children
Great hotel, great staff, great location.
Stefy from Indonesia
Family with young children
No hotel in Surabaya can beat this hotel's location. It definetely the best bang you can get for your bucks.
Kwee from Indonesia
Family with young children
Nice hotel and comfortable. Staff are very polite and helpful
Albert from Indonesia
Family with young children
No hotel in Surabaya can beat this hotel in term of location and best bang for your buck.
Kwee from Indonesia
Family with young children

Sheraton Surabaya Hotel & Towers

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 1593 reviewsSee what guests said
8.5
/
10
Excellent room comfort and quality
8.6
Recommended by 95% of guests
Value for money8.1
Distance to city center0.0 Km
Location rating9.2
Nearest airportJuanda International Airport (SUB)
Distance to airport13.9 km
  • Airport transfer

  • Located in heart of Surabaya

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.6
Excellent
Room comfort & quality
This property is in high demand!Last booked 3 hours ago
Executive Suite
Executive Suite
...
  • Room size: 80 m²/861 ft²
  • Shower and bathtub
  • 1 super king bed
Enter dates to see prices
Deluxe Suite
Deluxe Suite
...
  • Room size: 64 m²/689 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Club Double Or Twin Room
Club Double Or Twin Room
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 1 super king bed or 2 doubl...
Enter dates to see prices
Premium Double or Twin Room
Premium Double or Twin Room
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 1 super king bed or 2 doubl...
Enter dates to see prices
Deluxe Double or Twin Room
Deluxe Double or Twin Room
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 1 super king bed or 2 doubl...
Enter dates to see prices
Double Or Twin Deluxe Premium
Double Or Twin Deluxe Premium
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
Enter dates to see prices
Presidential Suite, Club lounge access, 1 King, City view
Presidential Suite, Club lounge access, 1 King, City view
...
    Enter dates to see prices
    ATRBAR Deluxe
    ATRBAR Deluxe
    ...
    • Shower and bathtub
    Enter dates to see prices
    Suite Deluxe
    Suite Deluxe
    ...
      Enter dates to see prices
      ATRRM Executive Suite with Breakfast
      ATRRM Executive Suite with Breakfast
      ...
      • Shower and bathtub
      Enter dates to see prices
      Have a question for Sheraton Surabaya Hotel & Towers?

      What people love about the property

      • 9.6
        Exceptional

        "The staff are very attentive and helpful"

        Dian I.

        |

        April 9, 2018

      • 10.0
        Exceptional

        "Very clean rooms, well maintained."

        Ahmad B.

        |

        October 12, 2016

      • 8.0
        Very good

        "My lovely hotel in Surabaya, the best location, very nice staff"

        Nanik

        |

        August 8, 2017

      Up to 30% off with Agoda Insider Deals!

      Prices drop the moment you sign in!

      Sign in now
      More about Sheraton Surabaya Hotel & Towers

      More about Sheraton Surabaya Hotel & Towers

      10.0
      Exceptional

      "Clean and spacious room."

      Donny

      |

      January 30, 2018

      An overview

      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What they offer

      10.0
      Exceptional

      "Room is huge, clean, staff are friendly."

      Juliana

      |

      March 13, 2018

      Show less

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Real reviews from real guests

      Agoda Reviews (1593)Booking.com Reviews (357)
      8.5
      /
      10
      Cleanliness8.5
      Facilities8.5
      Location9.2
      Room comfort and quality8.6
      Service8.6
      Value for money8.1
      Provided by verified guests of Agoda
      All languages
      All guests (1593)
      All room types

      Show reviews that mention 

      Showing 1316 verified guest comments
      12345
      9.2
      Exceptional
      Melati from Indonesia
      Family with young children
      Deluxe King, Guest room, 1 King, Tunjungan Plaza view
      Stayed 1 night in December 2018
      Great place to stay”
      Very friendly staff. Great food no complain. Fast check in and check out. The furniture kinda old but the bed still OK. Minor issues. Some bugs inside the room even on high floor (no wonder it is in indonesia). Confusing to park if you bring your own car.
      Reviewed December 18, 2018
      9.2
      Exceptional
      Andi from Indonesia
      Family with young children
      Premium Twin, Guest room, 2 Double, Tunjungan Plaza view
      Stayed 2 nights in December 2018
      Still one of Surabaya’s best”
      We have stayed here multiple times. And in our recent visit the room really showed signs that a refurbishment is imminently needed. Especially in the old deluxe room type. The service though is excellent as always from check in to check out. Breakfast spread is awesome. Location wise, no hotel is better situated than Sheraton surabaya
      Reviewed December 12, 2018
      7.2
      Very good
      Devie from Indonesia
      Family with young children
      Two Bedrooms Apartmnet, 2 Bedroom Apartment, City view
      Stayed 2 nights in December 2018
      Old”
      The apartment is so old. I usually stay at the hotel and it’s great. This time I tried this apartment and was disappointed. The housekeeper knocked the door too early. He just came in while we’re asleep.
      Reviewed January 13, 2019
      9.6
      Exceptional
      Ivan from Indonesia
      Family with young children
      Deluxe King, Guest room, 1 King, Tunjungan Plaza view
      Stayed 2 nights in December 2018
      Nice hotel, great hospitality”
      Fulfill my expectation of Sheraton hospitality. Hotel is clean, staff is friendly and even the front office lady remember my name, thank you. Located conveniently right in the middle of TP mall. Room is nice, clean and quite big for my baby to run around in the room.
      Reviewed December 21, 2018
      9.6
      Exceptional
      Kwee from Indonesia
      Couple
      Twin Room, Guest room, 2 Double, Tunjungan Plaza view
      Stayed 1 night in December 2018
      Best Hotel in Surabaya”
      Worth every dime
      Reviewed January 08, 2019
      9.6
      Exceptional
      Kwee from Indonesia
      Family with teens
      Twin Room, Guest room, 2 Double, Tunjungan Plaza view
      Stayed 1 night in December 2018
      Hotel in Surabaya with best location and value”
      Worth your every penny
      Reviewed January 08, 2019
      10.0
      Exceptional
      Denny from Indonesia
      Business traveler
      Deluxe Double or Twin Room
      Stayed 1 night in August 2018
      The best hotel in surabaya”
      They allowed me to have very early check in @11.30 am, very welcoming and good service, just beside TP mall, near to my project new TP tower, they also automatic register me as sheraton member and got additional disc for dining and upgraded me to higher room, will stay again when I travel to sby
      Reviewed August 04, 2018
      10.0
      Exceptional
      allan from Indonesia
      Family with young children
      Stayed 2 nights in December 2018
      Good hotel”
      Good location...staff👍👍 & breakfast good❤️❤️❤️
      Reviewed January 02, 2019
      9.2
      Exceptional
      Justinus from Indonesia
      Family with young children
      Two Bedrooms Apartmnet, 2 Bedroom Apartment, City view
      Stayed 2 nights in December 2018
      Exceptional”
      Very strategic location and friendly staff and great facility.. Overall a very enjoyable stay!
      Reviewed December 28, 2018
      9.6
      Exceptional
      Theresa from Singapore
      Family with teens
      Deluxe King, Guest room, 1 King, Tunjungan Plaza view
      Stayed 2 nights in December 2018
      Great location ”
      We stayed here for shopping and eating only.All under one roof.
      Reviewed December 25, 2018
      8.8
      Excellent
      WIWIK from Indonesia
      Solo traveler
      Club Double Or Twin Room
      Stayed 1 night in June 2018
      Good location , good facilites”
      Hotel location very strategic, staff helpfull and nice, just i think they should inform guest where to check in for club room for fastest way, like others *5 hotel that provide that, food variety not much but taste is good
      Reviewed July 02, 2018
      8.8
      Excellent
      YALESVIANTO from Indonesia
      Family with young children
      Stayed 2 nights in June 2018
      We are satisfied when we stay for couple days in Sheraton Surabaya and we plan for the next willstay”
      Overall we satisfied with all staff in the lounge , they are very welcome and give solution for the food as special for the our young children, but when we have breakfast in the Bromo Restaurant, some staff so nice and kind help for give best food for our kids and have some staff to much standing around like not give solution when our kids want something food . But overall we are happy to stay in Sherathon Surabaya and we plan for stay again when we visit again our family in Surabaya .
      Reviewed June 11, 2018
      8.0
      Excellent
      AURORA from Indonesia
      Family with young children
      Deluxe Double or Twin Room
      Stayed 1 night in May 2018
      Will back someday”
      The most i like from Sheraton is the location very2 near to TP6. The access is so easy. Good view from room to the surrounding. The room is clean. The bed is very comfy. But the swimming pool not too suitable for kids its too small. Everything else is ok.
      Reviewed May 31, 2018
      10.0
      Exceptional
      Jeffrey from Singapore
      Couple
      Stayed 2 nights in May 2018
      Great hotel”
      I have been to JW Marriott and some other hotls in Surabaya but I loved the Sheraton hotel. I had a quick and fussless check in. The room was neat and tidy. The staff was great, polite and helpful. Best part of the stay was I came down with a sore throat and a fever, my wife enquired the front desk about seeing a nearby doctor and the staff quickly directed me to their in house medical clinic where i was examined by a trained medic and he gave me some tablets that helped me almost immediately. Thanks and I will surely come back again. Strongly this incredible hotel to all. Good luck Sheraton and keep up the standards.
      Reviewed May 04, 2018
      10.0
      Exceptional
      Thinn from Myanmar
      Couple
      Deluxe Double or Twin Room
      Stayed 1 night in August 2017
      One Night after Mt. Bromo Trip ”
      A great hotel to relax after traveling on the road for 3D2N for Mt. Bromo and Ijen Crater Hike. Hotel staffs were very helpful and caring. Shopping Mall next to the hotel need not even travel far for food.
      Reviewed February 03, 2018
      8.4
      Excellent
      Emytha
      Couple
      Deluxe Double or Twin Room
      Stayed 2 nights in October 2018
      Personalized stay....”
      We stayed here for couple days and was amazed by the personalized service they have. The staff greet us by name and that’s made us special. Stayed in the old section of the hotel and yes the room needs renovation as soon as possible. The food was great and the local food section was the best. Really enjoyed our stay and will try the new room next time we are coming to Surabaya.
      Reviewed October 16, 2018
      10.0
      Exceptional
      ROMEO from Philippines
      Couple
      Stayed 2 nights in September 2018
      Exceptional”
      This is the perfect place to stay in Surabaya. The staff are all smiles, friendly and always ready to assist, from check-in to check-out. Next door is a big mall!! Good jump-off point for tour to Gunung Bromo and Batu Malang, or eating-out in Surabaya (Layar Seafood restaurant, go there). Made our return to Malang / Surabaya a perfect memory tour after 28 years (after our wedding, my wife and I stayed in Malang for almost 1 year). A lot of thanks to hotel concierge staff assistance, esp. Pak Ony. .
      Reviewed September 12, 2018
      6.4
      Good
      Melissa from South Korea
      Business traveler
      Deluxe Double or Twin Room
      Stayed 1 night in July 2018
      Loud”
      I had to request to have my room changed to a different side of the hotel because of the prayers that were extremely loud and going on for quite a long time and unfortunately I'm a very light sleeper. The hotel staff was very understanding and accommodating and sent someone up to help move my things to a new room. The new room was smaller, but quiet, so I was happy! If you're a light sleeper you may want to note this in your reservation and request a room on the side of the hotel that is more quiet.
      Reviewed September 04, 2018
      8.8
      Excellent
      Sim from Singapore
      Business traveler
      Club King, Club lounge access, Guest room, 1 King, City view
      Stayed 3 nights in December 2018
      Always great to stay”
      I'm a regular traveller to Surabaya n Sheraton will always be my first choice as excellent customer service is my top consideration factors n Sheraton scores a perfect on my view.
      Reviewed December 13, 2018
      9.6
      Exceptional
      Ronni from Indonesia
      Family with young children
      Premium KIng, Guest room, 1 King, Tunjungan Plaza view
      Stayed 1 night in November 2018
      Worth it”
      Stay and enjoy the experience your self
      Reviewed November 28, 2018
      12345
      This is a popular property. Don't miss out!

      Back to search results

      Back to room choices

      |

      Dismiss

      Sheraton Surabaya Hotel & Towers
      |Excellent 8.5
      ×
      Check in. Step out.
      Experiences on Agoda. Because your room is just the beginning.

      • Exceptional location
      • Plaza Tunjungan
      • Gubeng Train Station is within 1.58 km