Excellent 8.4
Based on 1099 reviews

Up to 30% off with Agoda Insider Deals!

About Sheraton Surabaya Hotel & Towers


Sheraton Surabaya Hotel & Towers is considered the perfect place to conduct business meetings, catch up with friends and family, and relax for your own leisure. Situated in the heart of Surabaya and next to the city’s most popular shopping center, Tunjungan Plaza, the hotel offers the supreme retreat experience with the finest services. Sheraton Surabaya Hotel & Towers invites you to experience all the comforts of home with 348 guestrooms and suites. For guests who prefer a long-term stay, the hotel recommends 45 upscale apartments to serve you at the highest comfort. Here at Sheraton Surabaya Hotel & Towers, only premium facilities and services are provided. Whether you are here for a business, or even for a wedding, the hotel can satisfy your needs by offering eight spacious function rooms and a grand ballroom fully equipped with technology. With warm and friendly services from staff, Sheraton Surabaya Hotel & Towers is a perfect accommodation which you can enjoy from the moment you step through the front door until the last goodbye.
Show more Show less


Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage(s)
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court(s)

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Swimming pool [kids]


  • Check-in [24-hour]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Indonesian
Show more Show less


Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
Show more Show less

Useful info

Airport Transfer Fee: 400000 IDR
Breakfast Charge (when not included in room rate): 163350 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.0 Km
Distance to Airport: 17 Km
Internet Usage Fee: 0 USD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 3
Number of Floors: 28
Number of Restaurants: 2
Number of Rooms : 348
Parking Fee (per day): 50000 IDR
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1995
Year Hotel Last Renovated: 2010
Show more Show less

Recent customer comments

Filter by traveler type

based on 1099 reviews
  • Cleanliness 8.5
  • Facilities 8.5
  • Location 9.1
  • Room comfort and quality 8.6
  • Service 8.5
  • Value for money 8.0
  • Food and dining 8.0
Sort by

Vitriana from Indonesia
Stayed 2 nights in September 2016
No breakfast option
Another short visit but fantastic. Hotel got renovated and the room standardized nice but a bit disappointed when i make a reservation, no breakfast option available so i should make book my own separately for breakfast in the hotel
Reviewed September 22, 2016

eko from Indonesia
Families with young children
Stayed 2 nights in September 2016
the location is good, but now it is surrounded by buildings
It is easy to find food cause it is related to mall
Reviewed September 16, 2016

Ai from Singapore
Business travelers
Stayed 5 nights in May 2016
Quite good
Room is spacious, mall nearby.
Reviewed September 15, 2016

peter from Indonesia
Families with young children
Stayed 2 nights in September 2016
Good location
In the center of biggest shopping mall in Surabaya
Reviewed September 13, 2016

Joanna from United Kingdom
Business travelers
Stayed one night in August 2016
Under renovation
The entire hotel is being renovated so you cannot use the facilities and the whole front is a building site. However we were given rooms at the back so we couldn't hear the building work. The staff were pleasant. The bar is hideously expensive and the breakfast average. We could still get to the next door mall easily to take advantage of the food options there.
Reviewed September 07, 2016

WENG from Malaysia
Business travelers
Stayed one night in August 2016
Nice hotel with full facilites
Very nice hotel with full facilities (ie restaurant, gym, pool, tennis court, etc). The frontage is having construction now so it is a bit messy. But once you got inside, it doesnt matter anymore. 5 star lobby and facilities, great staffs.
Reviewed August 22, 2016

Antonio from Indonesia
Families with young children
Stayed 3 nights in August 2016
Great hotel fantastic staff and so close to the shopping centre what else could anyone ask for..,
Generally a top quality hotel absolutely flawless ...
Reviewed August 20, 2016

azhar from Saudi Arabia
Business travelers
Stayed 3 nights in August 2016
Nice hotel attached to a mall
It was nice and pleasant stay in Sheraton Surabaya centrally located and in leisure time one can visit the mall attached to the hotal
Reviewed August 12, 2016

azhar from Saudi Arabia
Business travelers
Stayed 2 nights in August 2016
Nice location adjacent to mall
Nice location easily accessible to all the places and the best this is connected to mall most of the international fast food chains are inside the mall basement and near to the hotel
Reviewed August 09, 2016

Kirana from Indonesia
Stayed 2 nights in July 2016
great location
location is great, easy to get around. room and facilities are top notch.
Reviewed August 03, 2016


Select loyalty program

Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.


Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.


Enter membership ID

Country of passport
Program Membership ID

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: