Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia
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 Sheraton Surabaya Hotel & Towers
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    Lobby Sheraton Surabaya Hotel & Towers
    Lobby Sheraton Surabaya Hotel & Towers
    Swimming pool [outdoor] Sheraton Surabaya Hotel & Towers
     Sheraton Surabaya Hotel & Towers
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    Exterior view Sheraton Surabaya Hotel & Towers

    Sheraton Surabaya Hotel & Towers Reviews

    8.5
    Excellent
    /10
    (1625 reviews)See what guests said
    10.0
    Exceptional

    "I enjoy staying at this hotel every time I am in Surabaya."

    Seno

    -

    February 12, 2018

    8.6
    Excellent room comfort and quality
    Recommended by 95% of guests

    Things you’ll love about Sheraton Surabaya Hotel & Towers

    • Airport transfer

    • Located in heart of Surabaya

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Last booked 6 hours ago
    Exceptional
    Location
    9.2
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Gramedia Bookstore140 m
  • Wartel Shops140 m
  • Museum Perjuangan Surabaya160 m
  • Top Ten & Coyote Bar260 m
  • Plaza Tunjungan260 m
  • Kantor Garuda Indonesia320 m
  • Consulate of Hungary330 m
  • Wisata Rasa340 m
  • Transnet350 m
  • Vertical Six Club450 m
  • Value for money8.1
    Distance to city center0.0 Km
    Location rating9.2
    Nearest airportJuanda International Airport (SUB)
    Distance to airport14.0 km

    Rooms available at Sheraton Surabaya Hotel & Towers

    8.6
    Excellent
    Room comfort & quality
    Presidential Suite, Club lounge access, 1 King, City view
    Presidential Suite, Club lounge access, 1 King, City view
    ...
    • Bathtub
    Enter dates to see prices
    Royal Suite, Club lounge access, 1 Bedroom Suite, 1 King
    Royal Suite, Club lounge access, 1 Bedroom Suite, 1 King
    ...
    • Bathtub
    Enter dates to see prices
    Junior Suite, Club lounge access, 1 Bedroom Suite, 1 King
    Junior Suite, Club lounge access, 1 Bedroom Suite, 1 King
    ...
    • Bathtub
    Enter dates to see prices
    Executive Suite, Club lounge access, 1 Bedroom Suite, 1 King
    Executive Suite, Club lounge access, 1 Bedroom Suite, 1 King
    ...
    • Bathtub
    Enter dates to see prices
    Deluxe Suite, Club lounge access, 1 Bedroom Suite, 1 King
    Deluxe Suite, Club lounge access, 1 Bedroom Suite, 1 King
    ...
    • Bathtub
    Enter dates to see prices
    Guest room, 1 King or 1 Queen or 2 Double, City view
    Guest room, 1 King or 1 Queen or 2 Double, City view
    ...
    • Bathtub
    Enter dates to see prices
    Deluxe Twin, Guest room, 2 Double, City view, Mid floor
    Deluxe Twin, Guest room, 2 Double, City view, Mid floor
    ...
    • Bathtub
    • 2 king beds
    Enter dates to see prices
    ATRBAR Deluxe
    ATRBAR Deluxe
    ...
    • Shower and bathtub
    Enter dates to see prices
    1 Bedroom Apartment, Queen, City view
    1 Bedroom Apartment, Queen, City view
    ...
    • Bathtub
    Enter dates to see prices
    Suite Deluxe
    Suite Deluxe
    ...
      Enter dates to see prices
      Have a question for Sheraton Surabaya Hotel & Towers?

      What people love about Sheraton Surabaya Hotel & Towers

      • 10.0
        Exceptional

        "Good location."

        allan

        |

        January 2, 2019

      • 9.6
        Exceptional

        "Best hotel in the center of the city!"

        Kwee Y.

        |

        November 15, 2018

      • 10.0
        Exceptional

        "Nice big rooms and got an upgrade from a twin bed room to a more superior one."

        NG

        |

        May 5, 2018

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      More about Sheraton Surabaya Hotel & Towers

      More about Sheraton Surabaya Hotel & Towers

      10.0
      Exceptional

      "Everything was just great!"

      Vincent

      |

      October 7, 2018

      An overview

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      What they offer

      8.0
      Very good

      "Good location, staffs able to listen to your request."

      Muhammad

      |

      November 28, 2018

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Announcements

      Please be informed that guest rooms are undergoing moderate construction for renovation and modernization. The project is scheduled for completion by the end of September 2019, commencing on guest rooms from the 20th floor to the 28th floor. Apologize for any inconvenience this may cause.

      Reviews of Sheraton Surabaya Hotel & Towers from real guests

      Agoda Reviews (1625)Booking.com Reviews (367)
      8.5
      /
      10
      Cleanliness8.5
      Facilities8.5
      Location9.2
      Room comfort and quality8.6
      Service8.6
      Value for money8.1
      Provided by verified guests of Agoda
      All languages
      All guests (1625)
      All room types

      Show reviews that mention 

      Showing 1329 verified guest comments
      12345
      8.0
      Excellent
      christine from Indonesia
      Solo traveler
      Deluxe King, Guest room, 1 King, City view, Mid floor
      Stayed 1 night in February 2019

      Lokasi strategis”

      Lokasi strategis & sarapan enak

      Reviewed March 05, 2019
      8.8
      Excellent
      KA from Australia
      Business traveler
      Premium KIng, Guest room, 1 King, City view, Mid floor
      Stayed 4 nights in January 2019

      Warm welcome staff and immediate response to the issue”

      Good- Have issue for my room after the heavy storm on the second day stay, the manager has changed the room immediately; staffs are warm-welcoming and make the stay feel very comfortable; perfect location and have access to the shopping mall directly; improvement - mini-bar has nothing make it inconvenient; business lounge food and drink option is limited, Baileys wasn’t available; No staff standby the swimming pool, no towel was provided;

      Reviewed January 21, 2019
      9.2
      Exceptional
      Melati from Indonesia
      Family with young children
      Deluxe King, Guest room, 1 King, City view, Mid floor
      Stayed 1 night in December 2018

      Great place to stay”

      Very friendly staff. Great food no complain. Fast check in and check out. The furniture kinda old but the bed still OK. Minor issues. Some bugs inside the room even on high floor (no wonder it is in indonesia). Confusing to park if you bring your own car.

      Reviewed December 18, 2018
      9.2
      Exceptional
      Andi from Indonesia
      Family with young children
      Premium Twin, Guest room, 2 Double, City view, Mid floor
      Stayed 2 nights in December 2018

      Still one of Surabaya’s best”

      We have stayed here multiple times. And in our recent visit the room really showed signs that a refurbishment is imminently needed. Especially in the old deluxe room type. The service though is excellent as always from check in to check out. Breakfast spread is awesome. Location wise, no hotel is better situated than Sheraton surabaya

      Reviewed December 12, 2018
      8.4
      Excellent
      Tay from Indonesia
      Couple
      Deluxe King, Guest room, 1 King, City view, Mid floor
      Stayed 1 night in January 2019

      Hotel not bad”

      Basically is ok. I reseve a smooking room. But i can not enjoy it. The smooking room doesn't have exhaust system. Very bad condition if u smooking in their smooking room. =))

      Reviewed February 12, 2019
      10.0
      Exceptional
      siew from Malaysia
      Group
      1 Bedroom Apartment, Queen, City view
      Stayed 1 night in February 2019

      Thanks for upgrading the rooms ”

      We booked different time and we can not get the same type of room. During check in and upgrade to better room, Thanks and appreciated. Will be back again

      Reviewed February 11, 2019
      10.0
      Exceptional
      ramadhani from Indonesia
      Family with teens
      Deluxe King, Guest room, 1 King, City view, Mid floor
      Stayed 1 night in February 2019

      The best hotel”

      The staff was really friendly and helpful, i check in little bit late then the staff allow me to late checkout

      Reviewed February 06, 2019
      7.2
      Very good
      Devie from Indonesia
      Family with young children
      2 Bedroom Apartment, City view
      Stayed 2 nights in December 2018

      Old”

      The apartment is so old. I usually stay at the hotel and it’s great. This time I tried this apartment and was disappointed. The housekeeper knocked the door too early. He just came in while we’re asleep.

      Reviewed January 13, 2019
      9.6
      Exceptional
      Ivan from Indonesia
      Family with young children
      Deluxe King, Guest room, 1 King, City view, Mid floor
      Stayed 2 nights in December 2018

      Nice hotel, great hospitality”

      Fulfill my expectation of Sheraton hospitality. Hotel is clean, staff is friendly and even the front office lady remember my name, thank you. Located conveniently right in the middle of TP mall. Room is nice, clean and quite big for my baby to run around in the room.

      Reviewed December 21, 2018
      10.0
      Exceptional
      Denny from Indonesia
      Business traveler
      Stayed 1 night in August 2018

      The best hotel in surabaya”

      They allowed me to have very early check in @11.30 am, very welcoming and good service, just beside TP mall, near to my project new TP tower, they also automatic register me as sheraton member and got additional disc for dining and upgraded me to higher room, will stay again when I travel to sby

      Reviewed August 04, 2018
      8.8
      Excellent
      WIWIK from Indonesia
      Solo traveler
      Stayed 1 night in June 2018

      Good location , good facilites”

      Hotel location very strategic, staff helpfull and nice, just i think they should inform guest where to check in for club room for fastest way, like others *5 hotel that provide that, food variety not much but taste is good

      Reviewed July 02, 2018
      8.8
      Excellent
      YALESVIANTO from Indonesia
      Family with young children
      Stayed 2 nights in June 2018

      We are satisfied when we stay for couple days in Sheraton Surabaya and we plan for the next willstay”

      Overall we satisfied with all staff in the lounge , they are very welcome and give solution for the food as special for the our young children, but when we have breakfast in the Bromo Restaurant, some staff so nice and kind help for give best food for our kids and have some staff to much standing around like not give solution when our kids want something food . But overall we are happy to stay in Sherathon Surabaya and we plan for stay again when we visit again our family in Surabaya .

      Reviewed June 11, 2018
      8.0
      Excellent
      AURORA from Indonesia
      Family with young children
      Stayed 1 night in May 2018

      Will back someday”

      The most i like from Sheraton is the location very2 near to TP6. The access is so easy. Good view from room to the surrounding. The room is clean. The bed is very comfy. But the swimming pool not too suitable for kids its too small. Everything else is ok.

      Reviewed May 31, 2018
      10.0
      Exceptional
      Jeffrey from Singapore
      Couple
      Stayed 2 nights in May 2018

      Great hotel”

      I have been to JW Marriott and some other hotls in Surabaya but I loved the Sheraton hotel. I had a quick and fussless check in. The room was neat and tidy. The staff was great, polite and helpful. Best part of the stay was I came down with a sore throat and a fever, my wife enquired the front desk about seeing a nearby doctor and the staff quickly directed me to their in house medical clinic where i was examined by a trained medic and he gave me some tablets that helped me almost immediately. Thanks and I will surely come back again. Strongly this incredible hotel to all. Good luck Sheraton and keep up the standards.

      Reviewed May 04, 2018
      8.4
      Excellent
      Emytha
      Couple
      Stayed 2 nights in October 2018

      Personalized stay....”

      We stayed here for couple days and was amazed by the personalized service they have. The staff greet us by name and that’s made us special. Stayed in the old section of the hotel and yes the room needs renovation as soon as possible. The food was great and the local food section was the best. Really enjoyed our stay and will try the new room next time we are coming to Surabaya.

      Reviewed October 16, 2018
      10.0
      Exceptional
      ROMEO from Philippines
      Couple
      Stayed 2 nights in September 2018

      Exceptional”

      This is the perfect place to stay in Surabaya. The staff are all smiles, friendly and always ready to assist, from check-in to check-out. Next door is a big mall!! Good jump-off point for tour to Gunung Bromo and Batu Malang, or eating-out in Surabaya (Layar Seafood restaurant, go there). Made our return to Malang / Surabaya a perfect memory tour after 28 years (after our wedding, my wife and I stayed in Malang for almost 1 year). A lot of thanks to hotel concierge staff assistance, esp. Pak Ony. .

      Reviewed September 12, 2018
      8.8
      Excellent
      Sim from Singapore
      Business traveler
      Club King, Club lounge access, Guest room, 1 King, City view
      Stayed 4 nights in January 2019

      Excellent”

      My favourite hotel whenever I'm at Surabaya

      Reviewed January 28, 2019
      8.4
      Excellent
      feli from Indonesia
      Family with young children
      2 Bedroom Apartment, City view
      Stayed 1 night in January 2019

      nice trip”

      lokasi bagus..wkt check in tidak tepat

      Reviewed January 27, 2019
      9.6
      Exceptional
      Kwee from Indonesia
      Couple
      Deluxe Twin, Guest room, 2 Double, City view, Mid floor
      Stayed 1 night in December 2018

      Best Hotel in Surabaya”

      Worth every dime

      Reviewed January 08, 2019
      9.6
      Exceptional
      Kwee from Indonesia
      Family with teens
      Deluxe Twin, Guest room, 2 Double, City view, Mid floor
      Stayed 1 night in December 2018

      Hotel in Surabaya with best location and value”

      Worth your every penny

      Reviewed January 08, 2019
      12345
      This is a popular property. Don't miss out!

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      Sheraton Surabaya Hotel & Towers
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      • Exceptional location
      • Plaza Tunjungan
      • Gubeng Train Station is within 1.58 km