"I enjoy staying at this hotel every time I am in Surabaya."
February 12, 2018
Located in heart of Surabaya
Free Wi-Fi in all rooms!
|Value for money||8.1|
|Distance to city center||0.0 Km|
|Nearest airport||Juanda International Airport (SUB)|
|Distance to airport||14.0 km|
January 2, 2019
"Best hotel in the center of the city!"
November 15, 2018
"Nice big rooms and got an upgrade from a twin bed room to a more superior one."
May 5, 2018
"Everything was just great!"
October 7, 2018
Sheraton Surabaya Hotel & Towers is considered the perfect place to conduct business meetings, catch up with friends and family, and relax for your own leisure. Situated in the heart of Surabaya and next to the city’s most popular shopping center, Tunjungan Plaza, the hotel offers the supreme retreat experience with the finest services. Sheraton Surabaya Hotel & Towers invites you to experience all the comforts of home with 348 guestrooms and suites. For guests who prefer a long-term stay, the hotel recommends 45 upscale apartments to serve you at the highest comfort. Here at Sheraton Surabaya Hotel & Towers, only premium facilities and services are provided. Whether you are here for a business, or even for a wedding, the hotel can satisfy your needs by offering eight spacious function rooms and a grand ballroom fully equipped with technology. With warm and friendly services from staff, Sheraton Surabaya Hotel & Towers is a perfect accommodation which you can enjoy from the moment you step through the front door until the last goodbye.
"Good location, staffs able to listen to your request."
November 28, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-3 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Lokasi strategis & sarapan enak
Warm welcome staff and immediate response to the issue”
Good- Have issue for my room after the heavy storm on the second day stay, the manager has changed the room immediately; staffs are warm-welcoming and make the stay feel very comfortable; perfect location and have access to the shopping mall directly; improvement - mini-bar has nothing make it inconvenient; business lounge food and drink option is limited, Baileys wasn’t available; No staff standby the swimming pool, no towel was provided;
Great place to stay”
Very friendly staff. Great food no complain. Fast check in and check out. The furniture kinda old but the bed still OK. Minor issues. Some bugs inside the room even on high floor (no wonder it is in indonesia). Confusing to park if you bring your own car.
Still one of Surabaya’s best”
We have stayed here multiple times. And in our recent visit the room really showed signs that a refurbishment is imminently needed. Especially in the old deluxe room type. The service though is excellent as always from check in to check out. Breakfast spread is awesome. Location wise, no hotel is better situated than Sheraton surabaya
Hotel not bad”
Basically is ok. I reseve a smooking room. But i can not enjoy it. The smooking room doesn't have exhaust system. Very bad condition if u smooking in their smooking room. =))
Thanks for upgrading the rooms ”
We booked different time and we can not get the same type of room. During check in and upgrade to better room, Thanks and appreciated. Will be back again
The best hotel”
The staff was really friendly and helpful, i check in little bit late then the staff allow me to late checkout
The apartment is so old. I usually stay at the hotel and it’s great. This time I tried this apartment and was disappointed. The housekeeper knocked the door too early. He just came in while we’re asleep.
Nice hotel, great hospitality”
Fulfill my expectation of Sheraton hospitality. Hotel is clean, staff is friendly and even the front office lady remember my name, thank you. Located conveniently right in the middle of TP mall. Room is nice, clean and quite big for my baby to run around in the room.
The best hotel in surabaya”
They allowed me to have very early check in @11.30 am, very welcoming and good service, just beside TP mall, near to my project new TP tower, they also automatic register me as sheraton member and got additional disc for dining and upgraded me to higher room, will stay again when I travel to sby
Good location , good facilites”
Hotel location very strategic, staff helpfull and nice, just i think they should inform guest where to check in for club room for fastest way, like others *5 hotel that provide that, food variety not much but taste is good
We are satisfied when we stay for couple days in Sheraton Surabaya and we plan for the next willstay”
Overall we satisfied with all staff in the lounge , they are very welcome and give solution for the food as special for the our young children, but when we have breakfast in the Bromo Restaurant, some staff so nice and kind help for give best food for our kids and have some staff to much standing around like not give solution when our kids want something food . But overall we are happy to stay in Sherathon Surabaya and we plan for stay again when we visit again our family in Surabaya .
Will back someday”
The most i like from Sheraton is the location very2 near to TP6. The access is so easy. Good view from room to the surrounding. The room is clean. The bed is very comfy. But the swimming pool not too suitable for kids its too small. Everything else is ok.
I have been to JW Marriott and some other hotls in Surabaya but I loved the Sheraton hotel. I had a quick and fussless check in. The room was neat and tidy. The staff was great, polite and helpful. Best part of the stay was I came down with a sore throat and a fever, my wife enquired the front desk about seeing a nearby doctor and the staff quickly directed me to their in house medical clinic where i was examined by a trained medic and he gave me some tablets that helped me almost immediately. Thanks and I will surely come back again. Strongly this incredible hotel to all. Good luck Sheraton and keep up the standards.
We stayed here for couple days and was amazed by the personalized service they have. The staff greet us by name and that’s made us special. Stayed in the old section of the hotel and yes the room needs renovation as soon as possible. The food was great and the local food section was the best. Really enjoyed our stay and will try the new room next time we are coming to Surabaya.
This is the perfect place to stay in Surabaya. The staff are all smiles, friendly and always ready to assist, from check-in to check-out. Next door is a big mall!! Good jump-off point for tour to Gunung Bromo and Batu Malang, or eating-out in Surabaya (Layar Seafood restaurant, go there). Made our return to Malang / Surabaya a perfect memory tour after 28 years (after our wedding, my wife and I stayed in Malang for almost 1 year). A lot of thanks to hotel concierge staff assistance, esp. Pak Ony. .
My favourite hotel whenever I'm at Surabaya
lokasi bagus..wkt check in tidak tepat
Best Hotel in Surabaya”
Worth every dime
Hotel in Surabaya with best location and value”
Worth your every penny
Sheraton Surabaya Hotel & Towers