Book Now: Sheraton Surabaya Hotel & Towers

Excellent
From 1370 reviewsSee what guests said
8.5
93% would recommend to a friend

Verified guest reviews

Agoda Reviews (1370)Booking.com Reviews (204)
8.5
Excellent
From 1370 reviews
Filter by guest type:
Cleanliness8.5
Facilities8.4
Location9.1
Room comfort and quality8.6
Service8.5
Value for money8.1
Food and dining8.0
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Showing 1231 verified guest comments
10.0
rowena from Indonesia
Family with young children
Deluxe
Stayed 2 nights in January 2018
Exceptional
very good... all is good....
Reviewed January 16, 2018
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8.0
tjoeng from Indonesia
Business traveler
Deluxe
Stayed 1 night in January 2018
good
hotel connected to the mall easy to get food. Clean room and friendly staff
Reviewed January 14, 2018
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10.0
Bambang from Indonesia
Family with young children
Premium
Stayed 1 night in January 2018
Super Service
When we arrived early morning at 11 am, receptionest was very keen and offering early check in and late check out without additional charge. Since we came with a kid, we was so surprised with this service. The room was also great.
Reviewed January 10, 2018
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10.0
IRWAN from Indonesia
Business traveler
Deluxe
Stayed 1 night in December 2017
Hotel Bagus
Hotel Bagus Hotel Bagus Hotel Bagus
Reviewed January 02, 2018
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10.0
Lim from Singapore
Business traveler
Premium
Stayed 1 night in December 2017
GREAT
FRIENDLY STAFF
Reviewed January 01, 2018
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8.8
Pinda from Indonesia
Family with young children
Deluxe
Stayed 2 nights in December 2017
Very Recomenden
Good staff, early check in, clean, syrategic location, nice brarkfeast etc
Reviewed December 30, 2017
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8.0
Akhmad from Indonesia
Family with young children
Deluxe
Stayed 2 nights in November 2017
good breakfast
recommend for short trip
Reviewed December 24, 2017
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10.0
Hans from Indonesia
Couple
Premium
Stayed 1 night in October 2017
Very nice
Highly recommended
Reviewed December 19, 2017
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8.8
Sarah from Singapore
Couple
Deluxe
Stayed 1 night in December 2017
Great hotel at an excellent location
Hotel is right next to a humongous shopping mall with many food choices. Great pool to laze in a hot sunny afternoon. Breakfast choice is great too!
Reviewed December 05, 2017
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7.2
Vincent from Malaysia
Group
Deluxe
Stayed 2 nights in December 2017
Value for money.Good breakfast
Facilities due for renovation
Reviewed December 05, 2017
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10.0
Hasnorimah from Singapore
Couple
Deluxe
Stayed 2 nights in November 2017
Awesome hotel and great location
We had such a rough trip on the bus to Surabaya from Bali. Appreciate that the hotel checked us in early when we arrived in such a tired state. Staff were very friendly. Hotel is linked to the Tunjungan Plaza mall. You will never go hungry as there are plenty of food places around. Will come back again. Thanks Sheraton Hotel & Towers for making us feel welcome.
Reviewed December 03, 2017
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10.0
Lifia from Indonesia
Couple
Deluxe
Stayed 2 nights in November 2017
Best Hotel
The friendliness of the staff makes your stay wayyyyyy more comfortable. And its location, which is within Tunjungan Plaza area makes it easier for customers to find any reaturants or shopping places nearby. You just have to walk a few meters :)
Reviewed December 02, 2017
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10.0
Vania from Indonesia
Solo traveler
Club
Stayed 1 night in October 2017
very great hotel and services
i had enjoyed my time here. will be back :)
Reviewed November 28, 2017
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7.2
Justin from Malaysia
Business traveler
Deluxe
Stayed 2 nights in November 2017
Old hotel with charms
The hotel was full due to a lot of functions being held but was offered an apartment instead and I loved it. The staff at check in were very attentive and patient even with the long queue developing with a lot of people checking in at the same time. The décor in the apartment could be improved especially the carpeting which had some visible stains .
Reviewed November 27, 2017
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9.2
Kwee from Indonesia
Family with teens
Deluxe
Stayed 1 night in September 2017
Best location in Surabaya
Located in the center of the Surabaya city and connected to one of the biggest mall for easy shopping and dining.
Reviewed November 24, 2017
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10.0
Harley from Indonesia
Couple
Deluxe
Stayed 1 night in November 2017
Good Hotel
club sheraton drink wine and brandy 17:00 -20:00
Reviewed November 13, 2017
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8.8
Anonymous
Business traveler
Deluxe
Stayed 2 nights in November 2017
Excellent hospitality
Staff were very attentive, made me feel very welcome and always very eager to help.
Reviewed November 07, 2017
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10.0
christiana from Indonesia
Family with young children
Deluxe
Stayed 1 night in October 2017
Exceptional
everything is good
Reviewed October 09, 2017
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8.0
Wahyu from Indonesia
Business traveler
Deluxe
Stayed 1 night in August 2017
Thanks Agoda
Really makes me happy when I travelled. Thanks AGODA...
Reviewed October 01, 2017
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5.6
ZHI from Malaysia
Solo traveler
Deluxe
Stayed 1 night in September 2017
Not so good
Not so good
Reviewed September 26, 2017
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8.0
swailla from Indonesia
Business traveler
Deluxe
Stayed 1 night in June 2017
Nice hotel
Nice hotel, direct access to mall, good location
Reviewed September 26, 2017
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5.6
Tan from Singapore
Family with young children
Premium
Stayed 2 nights in September 2017
Overrated
only location is good.. considering the price with nearby hotels; this is much overrated.. old hotel for sure; premium room is revamped but 100% not worth the premium..
Reviewed September 16, 2017
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8.0
Tan from Singapore
Business traveler
Deluxe
Stayed 2 nights in September 2017
A convenience location with Tungungan shopping mall just a stone throw away from the hotel.
Sheraton hotel is located in the city and has been developing since my last stay in Surabaya during 2016 January. The hotel is clean and staff are friendly, with room are generously huge in size. The daily breakfast is at the ground floors serving local and some western food . During your free time, it's the most convenience to walk next door to a huge shopping mall known is Tungungan mall. I would like to introduce new visitors to this location and hotel and have a present stay.
Reviewed September 11, 2017
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9.2
Joshua from Indonesia
Solo traveler
Deluxe
Stayed 1 night in September 2017
Good location
Good location - in the middle of the city and attached to Tunjungan Plaza Mall. Hotel is quite old but well-maintained nevertheless.
Reviewed September 11, 2017
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10.0
Gabriella from Indonesia
Family with young children
Deluxe
Stayed 2 nights in January 2017
Exellent hotel
The Hotel was Great.. Staff very kind and nice strategic location.
Reviewed August 25, 2017
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9.2
Skolastika from Indonesia
Family with young children
Deluxe
Stayed 1 night in July 2017
nice hotel, near shopping mall
Nice hotel with friendly staff. Near to the biggest shopping mall in surabaya. My child loves the swimming pool, clean water.
Reviewed August 17, 2017
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8.0
Nanik from Indonesia
Family with teens
Deluxe
Stayed 3 nights in August 2017
My lovely hotel
My lovely hotel in Surabaya with the best location and friendly Staff
Reviewed August 08, 2017
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8.8
Emma from United Kingdom
Couple
Deluxe
Stayed 3 nights in July 2017
Staff were amazing
Hotel lovely, pool area lovely and breakast fantastic. Staff were amazing and everyone welcomed you.
Reviewed August 03, 2017
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6.4
FAMINA from Indonesia
Business traveler
Deluxe
Stayed 2 nights in July 2017
Good
breakfast disappointed.
Reviewed July 26, 2017
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8.8
Kwee from Indonesia
Family with teens
Deluxe
Stayed 1 night in April 2017
As expected of Sheraton Hotel
Great location, good price, everything is great.
Reviewed July 24, 2017
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7.6
Stella from Indonesia
Business traveler
Deluxe
Stayed 1 night in January 2017
Good location
near mall just a minute walk and have a meeting room
Reviewed July 17, 2017
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7.2
Kok from Malaysia
Business traveler
Club
Stayed 1 night in May 2017
Good location
Booked on club room so far good but the serving food and drink a bit disappointed.
Reviewed July 13, 2017
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7.2
SIGIT from Indonesia
Solo traveler
Deluxe
Stayed 1 night in July 2017
Good hotel
Good hotel and location
Reviewed July 10, 2017
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10.0
James from United Kingdom
Couple
Deluxe
Stayed 1 night in July 2017
Perfect
Location is excellent, right by a very modern mall which has everything you could possibly need. The rooms are spacious, well equipped and quiet (no traffic noise). The bar is great,food is worth of the 5* listing too. The staff are wonderful and multi lingual. This hotel is 40-60 minutes to the airport and theres a taxi rank in the complex so you are never short of a Bluebird (meter) taxi
Reviewed July 09, 2017
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8.4
Abel from Indonesia
Family with teens
Deluxe
Stayed 2 nights in July 2017
Excellent
Not a new hotel but still a nice stay with good location & value for money.
Reviewed July 07, 2017
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8.8
Apple from Philippines
Business traveler
Deluxe
Stayed 3 nights in June 2017
Great location, clean & comfy
Room is clean and comfy, bathroom is a little dated but they keep it clean, staff are courteous and accommodating, location is great. Internet is good.
Reviewed July 07, 2017
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10.0
maya from Indonesia
Family with teens
Deluxe
Stayed 1 night in January 2017
Exceptional
nice hotel happy, good location, clean rooms ...
Reviewed July 03, 2017
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8.0
AI from Singapore
Family with young children
Deluxe
Stayed 2 nights in June 2017
Very good
Connected with the shopping mall.
Reviewed June 20, 2017
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8.4
sri from Indonesia
Business traveler
Deluxe
Stayed 2 nights in June 2017
Maintenance of the room and facility inside the room need to be increased well
Sheraton has a very nice location next to the biggest mall in Surabaya. Due to the high competition with many new hotels are around so the persistency in maintaining room as well as staff are very important
Reviewed June 18, 2017
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8.4
JIUN from Singapore
Business traveler
Deluxe
Stayed 2 nights in May 2017
Stay at Surabaya for work
good venue as it is near to mall as well thus easy to find food when not working or meeting clients. problem is that the room especially the toilet looks aging. Guess the place had not been renovated or upgraded for a while.
Reviewed June 11, 2017
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8.4
Riska from Indonesia
Business traveler
Deluxe
Stayed 1 night in May 2017
Excellent hospitality
I really love their staffs. Everyone was so friendly and helpful. They were very attentive to my needs. The best hospitality that I ever received.
Reviewed May 24, 2017
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7.6
R from Malaysia
Couple
Deluxe
Stayed 1 night in May 2017
Great Location
Great Staff, Great Location but rooms needs a bit of upgrade and beds could be done better, aircond ,buffet breakfast could have better food....Definitely a great experience besides the small setbacks
Reviewed May 22, 2017
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10.0
Butet from Indonesia
Family with young children
Deluxe
Stayed 1 night in May 2017
Nice hotel in the city center
Great spacious room and clean, however due to construction in the area makes the lobby appearance looks crowded. Hopefully it will completed soon
Reviewed May 13, 2017
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8.8
Hendri from Indonesia
Business traveler
Deluxe
Stayed 1 night in April 2017
Good location , under renovation now
Good location...clean n comfort
Reviewed April 10, 2017
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6.4
Steven from Singapore
Business traveler
Deluxe
Stayed 3 nights in April 2017
Good
Rooms are very old
Reviewed April 09, 2017
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6.8
Donny from Indonesia
Business traveler
Deluxe
Stayed 2 nights in April 2014
Great location
Great location
Reviewed April 03, 2017
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7.6
Donny from Indonesia
Business traveler
Club
Stayed 1 night in October 2013
Great location
Comfort room, great location
Reviewed April 03, 2017
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10.0
Nora from Singapore
Business traveler
Premium
Stayed 3 nights in January 2017
Good stay
Despite the major renovation.. it was pleasure staying here
Reviewed March 13, 2017
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9.6
Sandy from Indonesia
Business traveler
Deluxe
Stayed 1 night in March 2017
Great hotel next to a very big mall.
Great location being next to Tunjungan Plaza. However, renovation is going on around the hotel. But you can still see that the staffs tried very hard to make your stay worthwhile.
Reviewed March 09, 2017
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6.0
Calvin from Singapore
Business traveler
Deluxe
Stayed 2 nights in February 2017
Above average
Construction ongoing outside the hotel and very noisy. Prayers from nearby mosque in the wee hours of the morning
Reviewed March 01, 2017
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