Book Now: Sheraton Surabaya Hotel & Towers

Excellent
From 1464 reviewsSee what guests said
8.5
Recommended by 94% of guests

Real reviews from real guests

Agoda Reviews (1464)Booking.com Reviews (282)
8.5
Excellent
From 1464 reviews
Read reviews from:
Cleanliness8.5
Facilities8.5
Location9.2
Room comfort and quality8.6
Service8.6
Value for money8.1
Provided by verified guests of Agoda
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Showing 1263 verified guest comments
9.2
Exceptional
Sim from Singapore
Business traveler
Deluxe
Stayed 4 nights in February 2018
Luxury”
Indeed a 5 star hotel where staff service n environment are excellent. Big shopping mall ( Pakowon ) just next to it. Will definitely stay here again
Reviewed February 24, 2018
9.6
Exceptional
Jumat from Singapore
Couple
Deluxe
Stayed 4 nights in February 2018
Very conveniently situated within the shopping mall”
Very clean and super friendly and helpful staff enjoyed the breakfast very much
Reviewed February 21, 2018
10.0
Exceptional
Seno from United States
Solo traveler
Deluxe
Stayed 7 nights in February 2018
Exceptional”
I enjoy staying at this hotel every time I am in Surabaya.
Reviewed February 12, 2018
7.2
Very good
Preedawan from Thailand
Business traveler
Deluxe Suite
Stayed 2 nights in June 2017
Very good”
Construction around property. Room smell humidity.
Reviewed February 08, 2018
7.2
Very good
Preedawan from Thailand
Business traveler
Deluxe
Stayed 6 nights in June 2017
Very good”
So much dust because of construction around property.
Reviewed February 08, 2018
6.4
Good
Preedawan from Thailand
Group
Premium
Stayed 1 night in June 2017
Good”
Room smell humidity like not use for long time. Dust behind bed head. Guest can not charge mobile phone when switch off light.
Reviewed February 08, 2018
8.4
Excellent
Yuniwati from Indonesia
Family with young children
Deluxe
Stayed 2 nights in December 2017
Location is the best”
Location is great, adjacent with tunjungan plaza shopping centre. You can find all your need here. Room is clean and housekeeping is so friendly. Receptionist is friendly too
Reviewed February 04, 2018
7.2
Very good
Dhany from Indonesia
Family with young children
Deluxe
Stayed 1 night in October 2017
A Good 5-star Hotel ConnectedTo Tunjungan Plaza Shopping Mall”
A good 5-star Hotel connected to Tunjungan Plaza Shopping Mall, the biggest Mall in Surabaya. The hotel is a bit old and start showing sign of wearing out but everything is maintained nicely.
Reviewed February 04, 2018
10.0
Exceptional
Thinn from Myanmar
Couple
Deluxe
Stayed 1 night in August 2017
One Night after Mt. Bromo Trip ”
A great hotel to relax after traveling on the road for 3D2N for Mt. Bromo and Ijen Crater Hike. Hotel staffs were very helpful and caring. Shopping Mall next to the hotel need not even travel far for food.
Reviewed February 03, 2018
10.0
Exceptional
Donny from Indonesia
Family with young children
Deluxe
Stayed 1 night in January 2018
Great hotel near mall”
Nice and quick check-in. Even got a room upgrade for free. Friendly staff. Clean and spacious room. Clean bathroom. Very nice water pressure on shower. Got free breakfast for all the family, 2 adults, 1 child 10 years old, 1 baby. Very close to a really great shopping mall, Tunjungan Plaza 1-6. Overall very nice experience. Have been to this hotel more than 10 years, and always great momories created
Reviewed January 30, 2018
9.6
Exceptional
Annisa from Indonesia
Business traveler
Deluxe
Stayed 1 night in January 2018
Location city center”
Location juat beside Tunjungan Plaza, aroung 10 min drive from gubeng station
Reviewed January 24, 2018
8.4
Excellent
djohan from Indonesia
Business traveler
Deluxe
Stayed 1 night in January 2018
good location”
this hotel is inside biggest mall ins surabaya
Reviewed January 19, 2018
10.0
Exceptional
rowena from Indonesia
Family with young children
Deluxe
Stayed 2 nights in January 2018
Exceptional”
very good... all is good....
Reviewed January 16, 2018
8.0
Excellent
tjoeng from Indonesia
Business traveler
Deluxe
Stayed 1 night in January 2018
good”
hotel connected to the mall easy to get food. Clean room and friendly staff
Reviewed January 14, 2018
10.0
Exceptional
Bambang from Indonesia
Family with young children
Premium
Stayed 1 night in January 2018
Super Service”
When we arrived early morning at 11 am, receptionest was very keen and offering early check in and late check out without additional charge. Since we came with a kid, we was so surprised with this service. The room was also great.
Reviewed January 10, 2018
10.0
Exceptional
IRWAN from Indonesia
Business traveler
Deluxe
Stayed 1 night in December 2017
Hotel Bagus ”
Hotel Bagus Hotel Bagus Hotel Bagus
Reviewed January 02, 2018
10.0
Exceptional
Lim from Singapore
Business traveler
Premium
Stayed 1 night in December 2017
GREAT”
FRIENDLY STAFF
Reviewed January 01, 2018
8.8
Excellent
Pinda from Indonesia
Family with young children
Deluxe
Stayed 2 nights in December 2017
Very Recomenden”
Good staff, early check in, clean, syrategic location, nice brarkfeast etc
Reviewed December 30, 2017
8.0
Excellent
Akhmad from Indonesia
Family with young children
Deluxe
Stayed 2 nights in November 2017
good breakfast”
recommend for short trip
Reviewed December 24, 2017
10.0
Exceptional
Hans from Indonesia
Couple
Premium
Stayed 1 night in October 2017
Very nice”
Highly recommended
Reviewed December 19, 2017
8.8
Excellent
Sarah from Singapore
Couple
Deluxe
Stayed 1 night in December 2017
Great hotel at an excellent location”
Hotel is right next to a humongous shopping mall with many food choices. Great pool to laze in a hot sunny afternoon. Breakfast choice is great too!
Reviewed December 05, 2017
7.2
Very good
Vincent from Malaysia
Group
Deluxe
Stayed 2 nights in December 2017
Value for money.Good breakfast”
Facilities due for renovation
Reviewed December 05, 2017
10.0
Exceptional
Hasnorimah from Singapore
Couple
Deluxe
Stayed 2 nights in November 2017
Awesome hotel and great location”
We had such a rough trip on the bus to Surabaya from Bali. Appreciate that the hotel checked us in early when we arrived in such a tired state. Staff were very friendly. Hotel is linked to the Tunjungan Plaza mall. You will never go hungry as there are plenty of food places around. Will come back again. Thanks Sheraton Hotel & Towers for making us feel welcome.
Reviewed December 03, 2017
10.0
Exceptional
Lifia from Indonesia
Couple
Deluxe
Stayed 2 nights in November 2017
Best Hotel”
The friendliness of the staff makes your stay wayyyyyy more comfortable. And its location, which is within Tunjungan Plaza area makes it easier for customers to find any reaturants or shopping places nearby. You just have to walk a few meters :)
Reviewed December 02, 2017
10.0
Exceptional
Vania from Indonesia
Solo traveler
Club
Stayed 1 night in October 2017
very great hotel and services”
i had enjoyed my time here. will be back :)
Reviewed November 28, 2017
7.2
Very good
Justin from Malaysia
Business traveler
Deluxe
Stayed 2 nights in November 2017
Old hotel with charms”
The hotel was full due to a lot of functions being held but was offered an apartment instead and I loved it. The staff at check in were very attentive and patient even with the long queue developing with a lot of people checking in at the same time. The décor in the apartment could be improved especially the carpeting which had some visible stains .
Reviewed November 27, 2017
9.2
Exceptional
Kwee from Indonesia
Family with teens
Deluxe
Stayed 1 night in September 2017
Best location in Surabaya”
Located in the center of the Surabaya city and connected to one of the biggest mall for easy shopping and dining.
Reviewed November 24, 2017
10.0
Exceptional
Harley from Indonesia
Couple
Deluxe
Stayed 1 night in November 2017
Good Hotel”
club sheraton drink wine and brandy 17:00 -20:00
Reviewed November 13, 2017
8.8
Excellent
Vinod
Business traveler
Deluxe
Stayed 2 nights in November 2017
Excellent hospitality”
Staff were very attentive, made me feel very welcome and always very eager to help.
Reviewed November 07, 2017
10.0
Exceptional
christiana from Indonesia
Family with young children
Deluxe
Stayed 1 night in October 2017
Exceptional”
everything is good
Reviewed October 09, 2017
8.0
Excellent
Wahyu from Indonesia
Business traveler
Deluxe
Stayed 1 night in August 2017
Thanks Agoda”
Really makes me happy when I travelled. Thanks AGODA...
Reviewed October 01, 2017
5.6
ZHI from Malaysia
Solo traveler
Deluxe
Stayed 1 night in September 2017
Not so good”
Not so good
Reviewed September 26, 2017
8.0
Excellent
swailla from Indonesia
Business traveler
Deluxe
Stayed 1 night in June 2017
Nice hotel”
Nice hotel, direct access to mall, good location
Reviewed September 26, 2017
5.6
Tan from Singapore
Family with young children
Premium
Stayed 2 nights in September 2017
Overrated”
only location is good.. considering the price with nearby hotels; this is much overrated.. old hotel for sure; premium room is revamped but 100% not worth the premium..
Reviewed September 16, 2017
8.0
Excellent
Tan from Singapore
Business traveler
Deluxe
Stayed 2 nights in September 2017
A convenience location with Tungungan shopping mall just a stone throw away from the hotel. ”
Sheraton hotel is located in the city and has been developing since my last stay in Surabaya during 2016 January. The hotel is clean and staff are friendly, with room are generously huge in size. The daily breakfast is at the ground floors serving local and some western food . During your free time, it's the most convenience to walk next door to a huge shopping mall known is Tungungan mall. I would like to introduce new visitors to this location and hotel and have a present stay.
Reviewed September 11, 2017
9.2
Exceptional
Joshua from Indonesia
Solo traveler
Deluxe
Stayed 1 night in September 2017
Good location”
Good location - in the middle of the city and attached to Tunjungan Plaza Mall. Hotel is quite old but well-maintained nevertheless.
Reviewed September 11, 2017
10.0
Exceptional
Gabriella from Indonesia
Family with young children
Deluxe
Stayed 2 nights in January 2017
Exellent hotel”
The Hotel was Great.. Staff very kind and nice strategic location.
Reviewed August 25, 2017
9.2
Exceptional
Skolastika from Indonesia
Family with young children
Deluxe
Stayed 1 night in July 2017
nice hotel, near shopping mall”
Nice hotel with friendly staff. Near to the biggest shopping mall in surabaya. My child loves the swimming pool, clean water.
Reviewed August 17, 2017
8.0
Excellent
Nanik from Indonesia
Family with teens
Deluxe
Stayed 3 nights in August 2017
My lovely hotel”
My lovely hotel in Surabaya with the best location and friendly Staff
Reviewed August 08, 2017
8.8
Excellent
Emma from United Kingdom
Couple
Deluxe
Stayed 3 nights in July 2017
Staff were amazing”
Hotel lovely, pool area lovely and breakast fantastic. Staff were amazing and everyone welcomed you.
Reviewed August 03, 2017
6.4
Good
FAMINA from Indonesia
Business traveler
Deluxe
Stayed 2 nights in July 2017
Good”
breakfast disappointed.
Reviewed July 26, 2017
8.8
Excellent
Kwee from Indonesia
Family with teens
Deluxe
Stayed 1 night in April 2017
As expected of Sheraton Hotel”
Great location, good price, everything is great.
Reviewed July 24, 2017
7.6
Very good
Stella from Indonesia
Business traveler
Deluxe
Stayed 1 night in January 2017
Good location”
near mall just a minute walk and have a meeting room
Reviewed July 17, 2017
7.2
Very good
Kok from Malaysia
Business traveler
Club
Stayed 1 night in May 2017
Good location”
Booked on club room so far good but the serving food and drink a bit disappointed.
Reviewed July 13, 2017
7.2
Very good
SIGIT from Indonesia
Solo traveler
Deluxe
Stayed 1 night in July 2017
Good hotel”
Good hotel and location
Reviewed July 10, 2017
10.0
Exceptional
James from United Kingdom
Couple
Deluxe
Stayed 1 night in July 2017
Perfect ”
Location is excellent, right by a very modern mall which has everything you could possibly need. The rooms are spacious, well equipped and quiet (no traffic noise). The bar is great,food is worth of the 5* listing too. The staff are wonderful and multi lingual. This hotel is 40-60 minutes to the airport and theres a taxi rank in the complex so you are never short of a Bluebird (meter) taxi
Reviewed July 09, 2017
8.4
Excellent
Abel from Indonesia
Family with teens
Deluxe
Stayed 2 nights in July 2017
Excellent”
Not a new hotel but still a nice stay with good location & value for money.
Reviewed July 07, 2017
8.8
Excellent
Apple from Philippines
Business traveler
Deluxe
Stayed 3 nights in June 2017
Great location, clean & comfy”
Room is clean and comfy, bathroom is a little dated but they keep it clean, staff are courteous and accommodating, location is great. Internet is good.
Reviewed July 07, 2017
10.0
Exceptional
maya from Indonesia
Family with teens
Deluxe
Stayed 1 night in January 2017
Exceptional”
nice hotel happy, good location, clean rooms ...
Reviewed July 03, 2017
8.0
Excellent
AI from Singapore
Family with young children
Deluxe
Stayed 2 nights in June 2017
Very good”
Connected with the shopping mall.
Reviewed June 20, 2017