Sheraton Universal Hotel
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7.5
Very good
/10
(57 reviews)See what guests said
See map
8.8
Excellent
Location rating score
Excellent location - 2.86 kilometers from city center
Parking
Available
  • Universal Studios640 m
  • Hollywood Boulevard4.34 km
  • Griffith Observatory5.68 km
  • Los Angeles County Museum of Art8.35 km
  • The Getty Center12.64 km
  • Staples Center13.42 km
  • Walt Disney Concert Hall13.51 km
  • California Science Center15.1 km
  • The Nethercutt Museum21.04 km
  • Disneyland54.74 km
  • Free Wi-Fi

    Sheraton Universal Hotel

    333 Universal Hollywood Drive, Universal City, Los Angeles (CA), United States, 91608 - See map

    This property is in high demand!

    Booked 49 times

    "Had easy access to the studios the minute we arrived."
    Sophie - July 23, 2016
    Very good service
    7.7 rating for service
    Very good cleanliness
    7.6 rating for cleanliness
    Very good facilities on premise
    7.0 facilities on premise
    Good comfort
    6.9 room quality and comfort
    • 530 meters to public transportation

    • Free airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Air conditioning

    Value for money6.6
    Location rating8.8
    Nearest airportBob Hope Airport (BUR)
    Distance to airport6.5 km

    Rooms available at Sheraton Universal Hotel

    Guest room, 1 King
    Guest room, 1 King
    ...
    • Non-smoking
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Club
    Club
    ...
    • Room size: 30 m²/323 ft²
    • Shower
    Enter dates to see prices
    Club Double Room
    Club Double Room
    ...
    • Room size: 30 m²/323 ft²
    • Separate shower/bathtub
    Enter dates to see prices
    1 Bedroom
    1 Bedroom
    ...
    • Room size: 30 m²/323 ft²
    • Shower
    Enter dates to see prices
    Club lounge access, 1 Bedroom Suite, 1 King
    Club lounge access, 1 Bedroom Suite, 1 King
    ...
    • Shower and bathtub
    • Executive lounge access
    • 1 king bed
    Enter dates to see prices
    Double
    Double
    ...
    • Room size: 30 m²/323 ft²
    • Separate shower/bathtub
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 30 m²/323 ft²
    • Shower
    Enter dates to see prices
    Queen Room
    Queen Room
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Club level, Guest room, 1 King
    Club level, Guest room, 1 King
    ...
    • Separate shower/bathtub
    • Executive lounge access
    • 1 king bed
    Enter dates to see prices
    Club lounge access, Executive Suite, 2 Double
    Club lounge access, Executive Suite, 2 Double
    ...
    • Shower and bathtub
    • Executive lounge access
    • 2 double beds
    Enter dates to see prices
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    More about Sheraton Universal Hotel

    More about Sheraton Universal Hotel

    10.0
    Exceptional

    "Nice staff and great room."

    tidarat

    |

    October 9, 2017

    An overview

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    Most talked about facilities

    Food & Dining
    2 mentions
    Breakfast
    Swimming Pool
    Internet

    What they offer

    8.4
    Excellent

    "Hotel is all good."

    Danilo

    |

    January 6, 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Continental

    Restaurants on site

    In the Mix
    Menu:Buffet
    The California's
    Cuisine:American
    Menu:Buffet

    Nearby restaurants

    American cuisine
    American cuisine
    Cafe Sierra
    60 m American, Asian, Japanese
    Saddle Ranch Chop House
    150 m American, Bar, Gluten Free
    Good Neighbor
    460 m American
    Mexican cuisine
    Mexican cuisine
    Camachos Cantina
    240 m Mexican
    Hollywood Cantina
    340 m Mexican
    Tortas Mexico Restaurant
    1.4 km Mexican
    Asian cuisine
    Asian cuisine
    Sushi Dan
    1.4 km Asian, Japanese, Sushi
    Yamashiro
    3.8 km Asian, Fusion, Japanese
    Shintaro
    4.0 km Asian, Japanese, Sushi

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Sheraton Universal Hotel from real guests

    Overall rating
    8.1
    Excellent
    From 1189 reviews
    Provided by verified guests of
    Agoda Reviews (57)Booking.com Reviews (1082)
    Rating via Agoda7.5
    /
    10
    Cleanliness7.6
    Facilities7.0
    Location8.8
    Room comfort and quality6.9
    Service7.7
    Value for money6.6
    High score for Los Angeles (CA)
    Rating
    9+ Exceptional (6)
    8-9 Excellent (5)
    7-8 Very Good (8)
    6-7 Good (4)
    <6 Below Expectation (9)
    Time of the year
    Mar - May (7)
    Jun - Aug (6)
    Sep - Nov (13)
    Dec - Feb (6)
    All guests (57)
    All room types
    All languages
    Showing 32 verified guest comments
    12
    7.6
    Very good
    Veronica from Indonesia
    Family with teens
    Guest room, 1 King
    Stayed 4 nights in August 2019

    Very good”

    Great and clean room but it will be good if all the lift was working at the time of mg stay. Overall experience is still good though.

    Reviewed October 02, 2019
    9.6
    Exceptional
    Cynthia from United States
    Solo traveler
    Guest room, 1 King
    Stayed 2 nights in August 2019

    Awesome Hotel !”

    Excellent location for family and adult fun. Great service, food, and ambience. Less than two miles from Universal Studios and City Walk. The rooms are exceptional for the rate. One downside... they need to expedite the repair of the elevators.

    Reviewed August 19, 2019
    4.8
    Deepak from India
    Group
    Guest room, 2 Double
    Stayed 1 night in June 2019

    Worst Property”

    We booked for 2 king Size rooms however we were provided room with 2 queen size bed. Washroom was very dirty and small

    Reviewed June 20, 2019
    3.6
    Ting from Taiwan
    Group
    Guest room, 2 Queen
    Stayed 2 nights in March 2019

    Bad Experience”

    I really disappointed with the service of Agoda and the Sheraton in Universal, LA . Firstly, we are shocked with the communication with Agoda, and the said hotel, we booked a room for four adults for 2 nights, and we also paid extra money for a request of 2 queen beds, and it was confirmed; but when we checked in at night, the night shift manager of the said manager gave us only 2 standard twin bed room for 2 adults, and explained that their policy had no room for 4 adults, but only 2 adults with 2 kids. They are not helping the foreign visitors, only emphasis on hotel policy not service provided. Secondly, after we provided him the confirmation of Agoda about the details we booked, he arranged another same sized room claimed to have 2 queen sized bed to cheat us; in fact, as we requested to Agoda for the measurement of the beds to prove our claim in the morning we left , it was measured a little bigger than the regular standard, but fell far smaller than their claim of the US standard of queen beds. Thirdly, we booked inclusively 4 breakfast for adults, the said manager unwillingly granted us our claim, but on the second morning when we would checked out, our room number did not included in the list for breakfast, not even 2 for the least; we had to produce our confirmation details to secure our rights to the breakfast. Fourthly, we specially noted free escort to the airport as request shown in the confirmation, but the hotel claim they do not have this service for free as confirmed?! We have to pay extra US$24per person, a total of US$96 extra cost. Travellers in foreign countries demand addition helps but not bully and inconviences! We solemnly demand an explanation from both Agoda, and the said hotel, and the additional expenses, and costs incurred.

    Reviewed March 24, 2019
    8.4
    Excellent
    Danilo from Australia
    Family with young children
    Guest room, 1 King
    Stayed 1 night in January 2019

    Luxury stay, But need better shuttle bus service”

    Hotel is all good. But there ONLY one shuttle bus service is running betwen both Hilton and Sheraton Hotel and Citywalk. It's 15mins per shuttle, but it always took us 20-30mins waiting because it's always full. The walking discount is only 15mins from Hotel to citywalk, but the track is not convenice for eldly and young kids.

    Reviewed January 06, 2019
    7.2
    Very good
    Martha from United States
    Family with young children
    Guest room, 2 Queen, Pool view, Pool access, Balcony
    Stayed 1 night in December 2018

    It was not what I bought online.”

    I pay the same as an American client and the deal is totally different. Try to request the room with a King bed, but there was not. I had to accept one with a small bed and be uncomfortable with my family. They had already deducted from my card. Before that, they place us in a place like a baseman, which was the only thing that was there, if I pay for something they offer, they should comply.

    Reviewed December 27, 2018
    6.8
    Good
    abdulla from Bahrain
    Couple
    Stayed 3 nights in April 2018

    Good location ”

    Nice hotel with good location and all of the staff were nice but only one staff at check in was not with good attitude so I hope he get a lesson or course to treat and talk to customer in nice way specially at check in time.

    Reviewed April 21, 2018
    4.4
    SATOSHI from Japan
    Couple
    Stayed 2 nights in November 2017

    Interior is so bad quality ”

    they just renovated some room and interior quality is really bad lol

    Reviewed November 19, 2017
    10.0
    Exceptional
    Claudio from Philippines
    Family with young children
    Stayed 3 nights in October 2017

    Good Location and Friendly Staff”

    The location to Universal is very convenient. We can go anytime we wanted. The hotel personnel are very nice and helpful.

    Reviewed October 27, 2017
    3.6
    Dairine from Ireland
    Couple
    Stayed 1 night in October 2017

    Acceptable”

    There were ants in our room which were in my handbag after we left. Totally unacceptable for a hotel of this standard

    Reviewed October 14, 2017
    10.0
    Exceptional
    tidarat from Thailand
    Couple
    Stayed 1 night in September 2017

    Exceptional”

    great place, near Universal Hollywood. Nice staff and great room.

    Reviewed October 09, 2017
    5.6
    James from United States
    Family with teens
    Stayed 1 night in April 2017

    Above average”

    This place is way too expensive for what you get, there are similar hotels in the area that have free shuttles to Universal Studios and free parking. I will not ever stay here again, there are better values in the area.

    Reviewed April 14, 2017
    10.0
    Exceptional
    Kantapat from Thailand
    Couple
    Stayed 1 night in December 2016

    Great spot ”

    Great spot area , close to universal

    Reviewed February 15, 2017
    6.4
    Good
    David from United Kingdom
    Solo traveler
    Stayed 1 night in October 2016

    the hotel is a bit old and is not very convinence”

    the room is a little bit old

    Reviewed December 22, 2016
    7.6
    Very good
    mark from United States
    Couple
    Stayed 3 nights in October 2016

    Perfect location to visit universal studios theme park and city walk”

    Over priced. excelent bedding. Very friendly staff except man at free breakfast room on 9th floor. Lady at check out had zero personality. Otherwise everyone i encountered was very helpful. The most pleasant was the maid. She gets a perfect score for a great job and genuine kindness. She is a gem.

    Reviewed October 10, 2016
    8.8
    Excellent
    Sophie from Australia
    Family with young children
    Stayed 1 night in July 2016

    Great location to walk to universal studios”

    Had easy access to the studios the minute we arrived. Free shuttle busses exist but we didn't wait for them as the lift near the front door takes you right up the hill in an instant. Short walk across a bridge and you're ready to explore. Good meal of chicken noodle soup was all we needed after a big day.

    Reviewed July 23, 2016
    6.3
    Good
    Thitipa from Thailand
    Group
    Stayed 1 night in November 2015

    Staff could be more friendly ”

    Location/ shuttle to Universal Studios

    The staff could be more friendly and service minded. The checking in was slow. Limited complimentary wifi in guest rooms despite of its membership.

    Reviewed December 02, 2015
    6.0
    novy from Indonesia
    Solo traveler
    Stayed 1 night in November 2015

    cleans”

    good design

    Had a very comfortable stay. Proximity to main attractions makes it so much better

    Reviewed November 18, 2015
    8.3
    Excellent
    Wyndell from Philippines
    Solo traveler
    Stayed 1 night in November 2014

    Universal Studios Tour”

    Friendly and Accommodating Staff, Shuttle Service, Lockers

    Nice, but only good when visiting Universal Studios.

    Reviewed December 09, 2014
    4.0
    Karsten from Germany
    Couple
    Stayed 2 nights in July 2014

    Terrible Experience”

    Location

    Not very terrible experience. The room doesn't have a closet and a safe.

    Reviewed August 05, 2014
    12
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    Sheraton Universal Hotel
    |Very good 7.5
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    • Excellent location
    • Universal Studios
    • Universal City Metro Station is within 0.49 km