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Sheraton Waikiki
Sheraton Waikiki
Sheraton Waikiki
Sheraton Waikiki
Sheraton Waikiki
Sheraton Waikiki
Sheraton Waikiki

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1,825 reviews

1,825 reviews

Swimming Pool3
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Location rating score

Exceptional location - 40 meters to the beach
Exceptional for walking
Walkable places
Waikiki Beach

40 m

Royal Hawaiian Center

200 m

Rainbow Trolley

220 m

Royal Hawaiian Theater Legends in Concert Waikiki

230 m

Statue of Duke Kahanamoku

240 m

Popular landmarks
Diamond Head

2.9 km

National Memorial Cemetery of the Pacific

4.2 km

Iolani Palace

4.5 km

Manoa Falls

8.0 km

Hanauma Bay Nature Preserve

14.2 km

Closest landmarks
Sand Bar

110 m

Royal Hawaiian Shopping Center

300 m


320 m

Ross Dress For Less

330 m

International Market Place

340 m

Sheraton Waikiki

2255 Kalakaua Avenue, Waikiki, Honolulu (HI), United States, 96815 - See map

Conveniently situated in the Waikiki part of Honolulu (HI), this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit USS Arizona Memorial as well as Waikiki Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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890 meters to Waikiki Beach

Front desk [24-hour]

Airport transport

40 meters to the beach

Currency conversion service

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call


Front desk [24-hour]

Valet parking

Check-in/out [express]

Luggage storage

Swimming pool [indoor]

Exercise area


Cash withdrawal

This property is in high demand!

17 travelers have booked today.

Value for money7.6
Location rating9.5

Rooms available at Sheraton Waikiki

Very good
Room comfort & quality


Club Oceanfront King, Club lounge access, Guest room, 1 King
  • Sea view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Club Oceanfront Dbls, Club lounge access, Guest room
  • Sea view
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Kai Ocean Suite, Club lounge access, 1 Bedroom Larger Suite
  • Sea view
  • Balcony/terrace
  • 2 double beds or 1 king bed
Enter dates to see prices
Ohana Suite, Club lounge access, 2 Bedroom Larger Suite
  • Sea view
  • Balcony/terrace
  • 1 king bed and 2 double bed...
Enter dates to see prices
City View Doubles, Guest room, 2 Double, City view
  • Outdoor view
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Oceanfront King, Guest room, 1 King, Oceanfront
  • Sea view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
City View King, Guest room, 1 King, City view
  • City view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
High Oceanfront King, Guest room, 1 King, Oceanfront
  • Sea view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
High Oceanfront Doubles, Guest room, 2 Double, Oceanfront
  • Sea view
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Malia Ocean Suite, Club lounge access, 1 King, Oceanfront
  • Sea view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Sheraton Waikiki have a hot tub?

A hot tub is one of the facilities available at Sheraton Waikiki.

What time is check-in and check-out at Sheraton Waikiki?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Waikiki?

For those who wish to drive their own cars, Sheraton Waikiki has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Honolulu (HI) with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Sheraton Waikiki?

Start your mornings right, with the continental and buffet breakfast options offered at Sheraton Waikiki. Adults can enjoy breakfast offered with an additional charge of 17 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Waikiki?

To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

What is the smoking policy at Sheraton Waikiki?

Sheraton Waikiki does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Sheraton Waikiki?

Restaurants including Hapas Pizza, RumFire Waikiki and Surf Lanai are popular in Sheraton Waikiki’s neighborhood which is known as Waikiki.

What popular shopping places are close to Sheraton Waikiki?

Located in the Waikiki area, Sheraton Waikiki is close to great shopping choices like Royal Hawaiian Center, International Market Place and T Galleria by DFS, Hawaii.

What are popular attractions near Sheraton Waikiki?

Guests at Sheraton Waikiki can easily visit US Army Museum of Hawaii, Statue of Duke Kahanamoku and Fort DeRussy Beach Park located in the Waikiki area.

What popular beaches are close to Sheraton Waikiki?

Guests at Sheraton Waikiki can easily visit Waikiki Beach, Kuhio Beach and Kawehewehe in the Waikiki area.

What popular natural sightseeing spots are close to Sheraton Waikiki?

Sheraton Waikiki is located in the Waikiki area, which is famous for natural sightseeing destinations such as Banyan, Kamehameha Canoe Club and Waahila.

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Explore the neighborhood

What people love about Sheraton Waikiki

  • 8

    Very good

    "Location was great"



    May 25, 2022

  • 9.2


    "Absolute prime location, refurbished oceanfront room was a pleasure to holiday in."



    April 25, 2022

  • 10


    "Awesome hotel"



    April 18, 2022

Overall rating:


1,825 reviews
Read all reviews >
More about Sheraton Waikiki

More about Sheraton Waikiki

Sheraton Waikiki

Sheraton Waikiki is a smart choice for travelers to Honolulu (HI), offering a relaxed and hassle-free stay.
Sheraton Waikiki provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides car hire services to help you find what you want in Honolulu (HI). Parking is always available, provided by the hotel for their driving guests.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights. The hotel's on-site laundromat, dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms at Sheraton Waikiki include a balcony or terrace, as part of the room design. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms.
The hotel also provides guests with a refrigerator and a coffee or tea maker in some rooms. Sheraton Waikiki also provides a hair dryer and toiletries in bathrooms for select rooms.

Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Sheraton Waikiki caters to its guests varied dietary restrictions with a selection of cuisine types such as kosher and halal available.
Have fun at night with your travel companions right at the hotel's bar and nightclub. Sheraton Waikiki has vending machines that provide round-the-clock refreshment, at low cost.
Sheraton Waikiki offers wonderful recreational facilities for guests to enjoy. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like snorkeling, non-motorized water sports and wind surfing. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like canoes made available at Sheraton Waikiki.
In a competitive mood? Get sporty with your travel group or other guests at the yoga room in the hotel. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.

Around the property

Take some time to explore Honolulu (HI). Sit on the sand or sip a drink in leisure at Waikiki Beach located 860 m away.

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Amenities and facilities


Most talked about facilities

Swimming Pool

7 mentions


3 mentions


1 mention

Car Park

1 mention

Languages spoken

  • English
  • Japanese
  • Korean


  • Bicycles


  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible concierge desk
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in all rooms
  • Assistive listening devices provided for meetings
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Flashing door knockers in some rooms
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered deadbolts on all guest room doors
  • Lowered electrical outlets in some rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in all bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to some hotel swimming pools
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • TTY/TTD compatibilty in some rooms
  • Valet parking outfitted for wheelchair
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Diving
  • Exercise area
  • Fishing
  • Garden
  • Golf course [on-site]
  • Hiking
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Sauna
  • Snorkeling
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
  • Water sports (non-motorized)
  • Wind surfing
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Swimming pool [kids]


  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [on-site]
  • Car power charging station
  • Parking [paid]
  • Rental car
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Balcony/terrace
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Streaming movies
  • Toiletries
  • Video game console
  • Wi-Fi [complimentary]
  • Wi-Fi [for a fee]
Food and dining
Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site

Kai Market

  • Cuisine: Local
  • Menu: A-la-carte


  • Cuisine: Asian
  • Menu: Buffet

Edge of Waikiki

  • Cuisine: Asian
  • Menu: Buffet

Hapa's Pizza

  • Cuisine: Italian, Local, Pizza
  • Menu: Buffet

Leahi Club Lounge

  • Cuisine: American
  • Menu: Buffet


  • Cuisine: Japanese
  • Menu: Buffet
2255 Kalakaua Avenue, Waikiki, Honolulu (HI), United States, 96815


What's nearby

Popular landmarks

  • Waikiki Beach
    40 m
  • Diamond Head
    2.9 km
  • National Memorial Cemetery of the Pacific
    4.2 km
  • Iolani Palace
    4.5 km
  • Manoa Falls
    8.0 km
  • Hanauma Bay Nature Preserve
    14.2 km
  • Pearl Harbor National Memorial
    15.1 km
  • USS Bowfin Submarine Museum & Park
    15.3 km
  • USS Arizona Memorial
    15.8 km
  • Battleship Missouri Memorial
    15.9 km

Nearby landmarks

  • Waikiki Beach
    40 m
  • Sand Bar
    110 m
  • Royal Hawaiian Center
    200 m
  • Rainbow Trolley
    220 m
  • Royal Hawaiian Theater Legends in Concert Waikiki
    230 m
  • Prince Kuhio Statue
    240 m
  • Statue of Duke Kahanamoku
    240 m
  • Waikiki Shopping Plaza
    260 m
  • Fort DeRussy Beach
    270 m
  • Peter Lik Gallery
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts


  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee16 USD


  • Breakfast charge (unless included in room price)17 USD

The property

  • Local Tax ID/ Rental LicenseW58245760-01#HONOLULU#
  • Number of rooms 1636
Property announcements

Upon early departure, an Early Departure Charge of one night(s) room and tax applies.

Upon early departure, an Early Departure Charge equal to one night's room rate plus tax applies.

Property will experience food and beverage service adjustments starting March 12, 2020. For more inquires, please contact the property directly.

Hapas Pizza and In Room Dining will be temporarily closed.

There is a parking fee of USD 45 for overnight self-parking and USD 55 for overnight valet. Kindly contact the property for more information.

Reviews of Sheraton Waikiki from real guests

Provided by verified guests of Agoda
Room comfort and quality8.0
Value for money7.6
High score for Honolulu (HI)
9+ Exceptional (69)
8-9 Excellent (30)
7-8 Very Good (33)
6-7 Good (7)
<6 Below Expectation (25)
Time of the year
Mar - May (47)
Jun - Aug (26)
Sep - Nov (31)
Dec - Feb (60)
All guests (307)
All room types
All languages

Show reviews that mention 

Showing 164 verified guest comments
Brittany from Australia
Stayed 5 nights in December 2013

Prime location.”

Location, Bars/Dining and Staff.

The Sheraton hotel is situated in the heart of Waikiki, with easy access to shops and the beach. The bars and staff are wonderful. Hotel parking free and we were given a gift on arrival. Thoroughly enjoyed this hotel.

Reviewed December 31, 2013

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Hyerim from South Korea
Stayed 1 night in February 2013

Best hotel”

Location / landscape / pool

best location among the Waikiki beach hotel, and best swimming pool. If you can afford the price, your choice must be Sheraton.

Reviewed November 15, 2013

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Very good
Peter from Australia
Family with young children
Stayed 3 nights in September 2014

Nice stay close to the beach in Waikiki”

Room Size, Cleanliness and Location

We did enjoy our stay at the Sheraton Waikiki as it was conveniently located to everything central in Waikiki, everything was in walking distance that we needed and always felt safe walking around the hotel area. The staff were friendly and assisted us when we needed help. The only dampener on the stay was that we booked "discounted rates" per night, but we were charged a $30/night resort fee to take the price back up to the non-discounted price... whats the point? It was for all items we didn't use as a family and it was a "mandatory" upsell by the hotel that we didn't need/want. We did enjoy our stay, as it had everything we needed, but the Sheraton didn't really represent value for money. We'd book another hotel next time, not right on the beach.

Reviewed September 13, 2014

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Eric from Malaysia
Solo traveler
Stayed 3 nights in May 2015

In the middle of buzzling Waikiki”

Location, Wifi, Swimming pool

Great location right in the heart of Honolulu with surrounding shops and restaurants. Views are awesome and there are two swimming pools, one of them is infinity pool overlooking the beach. Wifi is free unlimited.

Reviewed November 26, 2015

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Sombat from United States
Solo traveler
Stayed 3 nights in December 2010

Great Location”

Location, View
Poor Services, Crowded

Overall, the facility locates in the heart of Waikiki. I have been to Waikiki 3 previous times, but this would be first time at the Sheraton Waikiki Beach. It is well kept and relatively clean. My first experience there this time gave me doubt on the number of stars this hotel received. After being greeted nicely and assured that the reservation was well taken care of, here laid a few surprises: 1) mandatory facility fee (i think its $20/day, but not sure), which covers everything I don't need except for WiFi (which was available in lobby only) and LAN in the room (not a blessing for iPad/iPhone). Its not much of a fee, but it made me felt like shopping for electronics at Time Squares where you need to be careful of hustlers. 2) mysterious upgrade was offered to me. Here I booked on Agoda, an "Ocean Front", and I was upgraded to "Deluxe" Ocean Side. I got a view of Diamond Head, instead of the Ocean. I asked for what I booked, the receptionist gave it to me straight, “they are same thing”. So much for the offered upgrade. 3) All those done, I headed to the room at 3:15pm, the maid was in the room still working on it. 4) my window is overlooking other buildings 50% on the left side, while the rest I could see Diamond Head + the ocean. Interestingly, when I entered the room, the curtain was craftily pulled to cover all of left side (the buildings). 5) I placed a call for a wine opener, and did not get it. Two hours later, I placed another call, I was told that someone would bring it to the room. I then asked about when the wine-opener would arrive as I would like to sometime take a shower. I was told “don’t worry sir, we have a key to your room.” To my surprise, I was waiting in the room, while someone opened the door immediately at first doorbell. In all, it’s an ok hotel in middle of Waikiki with great view, with poor services if you are looking for one with personal touch. I did have many good laughs tho.

Reviewed January 07, 2011

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FERNANDO from Portugal
Stayed 7 nights in September 2008

Wonderful stay.”

Calm and real seaside Hotel.
Checking too slow and not enough checking counter on peak time. Too small pool and pool side leisure area.

I stayed in a seaview room. It's amazing and do deserve to stay in a room like this when in Waikiki. Spectacular sunset and sundawn. Just relax in the balcony to see the world rolling on. Just some minutes to shopping area. Kind services.

Reviewed March 09, 2009

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Jane from Australia
Stayed 5 nights in November 2016

Perfect holiday ”

Loved pools, shops, food/restaurants within the Sheraton. The location was the best for us. The lift was very fast and staff very professional and helpful

Reviewed November 26, 2016

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Oceanfront King, Guest room, 1 King, Oceanfront
Stayed 6 nights in August 2019

Infinity pool -- thank **** no kids +”

Marquee hotel in superb location -- infinity pool & edge bar are gr8 -- as is the rib eye steak at rimfire -- still best to pay up n get ocean front beach facing -- its a tired place but still iconic n those Waikiki/diamond head views

Reviewed September 02, 2019

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Allison from Hong Kong SAR, China
Family with teens
Stayed 7 nights in December 2018

fabulous hotel, great location. ”

We loved our stay at this hotel. We booked a club room for the four of us - mum, dad, older son and teenage daughter. The club lounge package was good, at times it was very busy and it occasionally had to wait five to ten minutes for a table but could help ourselves to food and drink whilst waiting. As our daughter was over 16 we could use the adult infinity pool - again it was very busy but staff handled it very well and kept an eye on beds that were not being used ( would be a good suggestion to tell users to remove their towels when leaving, not everyone has the manners and common sense to do this but it would have made more sun beds accessible a lot quicker!) Staff were very helpful and friendly. The rooms and views were amazing and a great location to get out and about. Would most definitely go back!

Reviewed January 05, 2019

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Sacha from Australia
Business traveler
Stayed 5 nights in June 2011

The best view I have ever had from a hotel room!”

Amazing view and perfect location, right on the beach!

The hotel is nicely renovated with comfortable rooms. I would highly recommend paying a little extra to get an ocean view room beacuse the view is amazing....the best view I have ever had from a hotel room!!! When we went it was the middle of summer holidays so it was very busy and you had to get to the pool at 6am to get a chair around the pool, but the beach was just as nice to relax at.

Reviewed June 28, 2011

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Yu from South Korea
Oceanfront Doubles, Guest room, 2 Double, Oceanfront
Stayed 2 nights in November 2019

Best Location and Great ocean view! ”

I stayed for 2days at this hotel, and it was really good experience. The hotel is located in middle of Wikiki main street, and has beautiful ocean view and pool. For room, I got renovated room from hotel. I'd like to stay here if I visit Hawaii again.

Reviewed November 25, 2019

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Very good
koray from Turkey
Stayed 1 night in July 2011

honolulu sheraton”


the location was very good right at the front of waikiki.. the rooms were old and not so well furnished..staff was good..close to all atractions..exept the room every thing was good..

Reviewed August 08, 2011

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Nita from Indonesia
Business traveler
Stayed 4 nights in July 2018

Bad service!”

I booked 3 rooms for 4 night for Indonesian Navy who get invited to had a meeting in Hawaii. We choose Sheraton because we hope to get a good service Me and agoda team already ask Sheraton reservation to get the type of room that we want,what kind of bed etc Based on agoda team notes,Sheraton also already said 'confirm' for the request that we ask. When our Embassy arrived to check in and prepare the room for our General,the request TOTALLY MESSED UP. Simple things example: the reservation said twin bed can be arranged to become double bed.but when we talk to room service team they said 'How come it can be joined?the bed is pinned to wall and floor' Is this Hotel like Sheraton class give a solution to guess?they even dont know the situation of their own room. We are dissappointed.

Reviewed July 30, 2018

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Camilla from Australia
Stayed 4 nights in February 2013

great hotel, great location and beautiful pool”

amazing pool, good bar, amazing views

overall our stay was fantastic, the views were amazing (we had an ocean front room), the bar was good and the pool was beautiful. the main negative was that there were not enough pool chairs around the infinity pool, and you really had to put your towel on a chair by 10am to get a chair for the day which seems ridiculous.

Reviewed March 04, 2013

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SUNGHYUN from South Korea
Stayed 3 nights in January 2017

Complaints about parking expenses”

When first inquiring about parking fee at check-in. The person in charge of the resort said that the parking fee is included and there is no extra charge, but when I checked out and received the bill, the parking fee was charged separately. I asked about that part, but the policy changed and I was told that the parking fee would be charged separately.

Reviewed January 31, 2017

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Diana from Australia
Family with teens
Stayed 3 nights in May 2018


One of my favourite places to stay. Love everything about this hotel

Reviewed November 12, 2018

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jacob from United States
Stayed 3 nights in March 2015


Location, view, pool appearance

Okay. The hotel is a bit dirty and a bit rundown. The insulation is not great. As with most aging hotels, there is consistent repair work being done. As for the "unusual" I ate in the breakfast buffet and there was a TOENAIL in my scrambled eggs. So disgusting I cannot tell you. When I showed the server, he was incredibly apologetic... But unsurprised! I had him toss all my food. Funny thing is I paid as if I ate. Just with toe-jam in my stomach and a lot of apologies in my ear. This is a lifetime first for "fight club" style "craft services terrorism" and while funny if its not your hotel, it is memorably unpleasant when it is your experience. The hotel is a bit dirty and slow but generally ok otherwise. Skip the buffet though!&

Reviewed March 27, 2015

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Sirin from Thailand
Stayed 2 nights in July 2015

Love this hotel. ”

location, view, surrounded by shopping malls

you can find everything in this hotel-mini mart, nice bar at night, coffee shops, shopping arcade, and many more.

Reviewed September 16, 2015

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Very good
Hyun from South Korea
Stayed 2 nights in January 2017

Excellent location”

Very large hotel at excellent location. Right next to some popular restaurants (ex Dukes, Banyan Veranda, Cheesecake Factory..) and the beach

Reviewed January 25, 2017

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Very good
Chi from Australia
Stayed 4 nights in December 2013

Nice beach hotel.”

Nice pool facing the ocean. Great location and comfortable bed

The stay there was ok. Very nice pool view. Have to book and pay for the seats in front of the pool. Service by the pool was ok. Check in staffs not very friendly, they don't seem they want you in their hotel, no smiles.

Reviewed December 12, 2013

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This is a popular property. Don't miss out!

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