Sheraton Waikiki
 Sheraton Waikiki
Interior view Sheraton Waikiki
Interior view Sheraton Waikiki
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8.1
Excellent
/10
(177 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - 30 meters to the beach
Parking
Available
  • Sand Bar110 m
  • Royal Hawaiian Shopping Center180 m
  • Rainbow Trolley220 m
  • Waikiki Beach Walk260 m
  • Waikiki Shopping Plaza260 m
  • Waikiki Beach270 m
  • DFS T Galleria380 m
  • Zanzabar Nightclub440 m
  • Fusion Waikiki470 m
  • Duke Kahanamoku Statue480 m
  • Free Wi-Fi

    Sheraton Waikiki

    2255 Kalakaua Avenue, Waikiki, Honolulu (HI), United States, 96815 - See map
    "The rooms and views were amazing and a great location to get out and about."
    Allison - January 5, 2019
    Exceptional reputation
    Recommended by 86% of guests
    Excellent cleanliness
    8.3 rating for cleanliness
    • Airport transfer

    • 30 meters to the beach

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    This property is in high demand!

    Booked 23 times | 9 travelers are looking at this property right now

    Property ranking|Compared to 2,154 Honolulu (HI) properties
    See all rankings
    Location score
    9.5/10
    Cleanliness score
    8.3/10
    Room comfort score
    8.0/10
    Service score
    7.9/10
    Better than
    99
    %
    of Honolulu (HI) properties
    Better than
    99
    %
    of Honolulu (HI) properties
    Better than
    99
    %
    of Honolulu (HI) properties
    Better than
    98
    %
    of Honolulu (HI) properties
    Value for money7.2
    Location rating9.4

    Rooms available at Sheraton Waikiki

    8.0
    Very good
    Room comfort & quality
    Kai Ocean Suite, Club lounge access, 1 Bedroom Larger Suite
    Kai Ocean Suite, Club lounge access, 1 Bedroom Larger Suite
    ...
    • Balcony/terrace
    • Shower
    • 1 king bed
    Enter dates to see prices
    Partial Ocean View
    Partial Ocean View
    ...
      Enter dates to see prices
      Partial Ocean View
      Partial Ocean View
      ...
        Enter dates to see prices
        Ocean View
        Ocean View
        ...
          Enter dates to see prices
          High Oceanfront King, Guest room, 1 King, Oceanfront
          High Oceanfront King, Guest room, 1 King, Oceanfront
          ...
          • Balcony/terrace
          • Shower
          • 1 king bed
          Enter dates to see prices
          Ocean View
          Ocean View
          ...
            Enter dates to see prices
            Premium Suite
            Premium Suite
            ...
              Enter dates to see prices
              High Oceanfront Doubles, Guest room, 2 Double, Oceanfront
              High Oceanfront Doubles, Guest room, 2 Double, Oceanfront
              ...
              • Balcony/terrace
              • Shower
              • 2 double beds
              Enter dates to see prices
              Luxury
              Luxury
              ...
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                Luxury
                Luxury
                ...
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                  What people love about Sheraton Waikiki

                  • 9.6
                    Exceptional
                    Location

                    "The location was the best for us."

                    Jane

                    |

                    November 26, 2016

                  • 10.0
                    Exceptional

                    "One of my favourite places to stay."

                    Diana

                    |

                    November 12, 2018

                  • 9.6
                    Exceptional
                    Staff 

                    "The lift was very fast and staff very professional and helpful"

                    Jane

                    |

                    November 26, 2016

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                  More about Sheraton Waikiki

                  More about Sheraton Waikiki

                  7.2
                  Very good

                  "Very large hotel at excellent location."

                  Hyun J.

                  |

                  January 25, 2017

                  An overview

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                  What they offer

                  10.0
                  Exceptional

                  "Love everything about this hotel"

                  Diana

                  |

                  November 12, 2018

                  Read more reviews
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                  What's nearby

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                  Property's guest policies

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                  Some helpful facts

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                  Announcements

                  Upon early departure, an Early Departure Charge of one night(s) room and tax applies.

                  Reviews of Sheraton Waikiki from real guests

                  Provided by verified guests of Agoda
                  Agoda Reviews (177)Booking.com Reviews (1145)
                  8.1
                  /
                  10
                  Cleanliness8.3
                  Facilities8.0
                  Location9.4
                  Room comfort and quality8.0
                  Service7.9
                  Value for money7.2
                  Rating
                  9+ Exceptional (33)
                  8-9 Excellent (23)
                  7-8 Very Good (28)
                  6-7 Good (4)
                  <6 Below Expectation (24)
                  Time of the year
                  Mar - May (25)
                  Jun - Aug (19)
                  Sep - Nov (24)
                  Dec - Feb (44)
                  All guests (177)
                  All room types
                  All languages
                  Showing 112 verified guest comments
                  12345
                  10.0
                  Exceptional
                  Allison from Hong Kong
                  Family with teens
                  Stayed 7 nights in December 2018

                  fabulous hotel, great location. ”

                  We loved our stay at this hotel. We booked a club room for the four of us - mum, dad, older son and teenage daughter. The club lounge package was good, at times it was very busy and it occasionally had to wait five to ten minutes for a table but could help ourselves to food and drink whilst waiting. As our daughter was over 16 we could use the adult infinity pool - again it was very busy but staff handled it very well and kept an eye on beds that were not being used ( would be a good suggestion to tell users to remove their towels when leaving, not everyone has the manners and common sense to do this but it would have made more sun beds accessible a lot quicker!) Staff were very helpful and friendly. The rooms and views were amazing and a great location to get out and about. Would most definitely go back!

                  Reviewed January 05, 2019
                  4.4
                  Nita from Indonesia
                  Business traveler
                  Stayed 4 nights in July 2018

                  Bad service!”

                  I booked 3 rooms for 4 night for Indonesian Navy who get invited to had a meeting in Hawaii. We choose Sheraton because we hope to get a good service Me and agoda team already ask Sheraton reservation to get the type of room that we want,what kind of bed etc Based on agoda team notes,Sheraton also already said 'confirm' for the request that we ask. When our Embassy arrived to check in and prepare the room for our General,the request TOTALLY MESSED UP. Simple things example: the reservation said twin bed can be arranged to become double bed.but when we talk to room service team they said 'How come it can be joined?the bed is pinned to wall and floor' Is this Hotel like Sheraton class give a solution to guess?they even dont know the situation of their own room. We are dissappointed.

                  Reviewed July 30, 2018
                  8.8
                  Excellent
                  SUNGHYUN from South Korea
                  Couple
                  Stayed 3 nights in January 2017

                  Complaints about parking expenses”

                  When first inquiring about parking fee at check-in. The person in charge of the resort said that the parking fee is included and there is no extra charge, but when I checked out and received the bill, the parking fee was charged separately. I asked about that part, but the policy changed and I was told that the parking fee would be charged separately.

                  Reviewed January 31, 2017
                  10.0
                  Exceptional
                  Eric from Malaysia
                  Solo traveler
                  Stayed 3 nights in May 2015

                  In the middle of buzzling Waikiki”

                  Location, Wifi, Swimming pool

                  Great location right in the heart of Honolulu with surrounding shops and restaurants. Views are awesome and there are two swimming pools, one of them is infinity pool overlooking the beach. Wifi is free unlimited.

                  Reviewed November 26, 2015
                  9.7
                  Exceptional
                  Brittany from Australia
                  Couple
                  Stayed 5 nights in December 2013

                  Prime location.”

                  Location, Bars/Dining and Staff.

                  The Sheraton hotel is situated in the heart of Waikiki, with easy access to shops and the beach. The bars and staff are wonderful. Hotel parking free and we were given a gift on arrival. Thoroughly enjoyed this hotel.

                  Reviewed December 31, 2013
                  8.3
                  Excellent
                  Camilla from Australia
                  Group
                  Stayed 4 nights in February 2013

                  great hotel, great location and beautiful pool”

                  amazing pool, good bar, amazing views

                  overall our stay was fantastic, the views were amazing (we had an ocean front room), the bar was good and the pool was beautiful. the main negative was that there were not enough pool chairs around the infinity pool, and you really had to put your towel on a chair by 10am to get a chair for the day which seems ridiculous.

                  Reviewed March 04, 2013
                  8.7
                  Excellent
                  Sacha from Australia
                  Business traveler
                  Stayed 5 nights in June 2011

                  The best view I have ever had from a hotel room!”

                  Amazing view and perfect location, right on the beach!

                  The hotel is nicely renovated with comfortable rooms. I would highly recommend paying a little extra to get an ocean view room beacuse the view is amazing....the best view I have ever had from a hotel room!!! When we went it was the middle of summer holidays so it was very busy and you had to get to the pool at 6am to get a chair around the pool, but the beach was just as nice to relax at.

                  Reviewed June 28, 2011
                  8.3
                  Excellent
                  FERNANDO from Portugal
                  Couple
                  Stayed 7 nights in September 2008

                  Wonderful stay.”

                  Calm and real seaside Hotel.
                  Checking too slow and not enough checking counter on peak time. Too small pool and pool side leisure area.

                  I stayed in a seaview room. It's amazing and do deserve to stay in a room like this when in Waikiki. Spectacular sunset and sundawn. Just relax in the balcony to see the world rolling on. Just some minutes to shopping area. Kind services.

                  Reviewed March 09, 2009
                  7.6
                  Very good
                  Sarah from Australia
                  Solo traveler
                  Stayed 3 nights in November 2018

                  Very good”

                  Staff were protesting for better pay. Awoken by protesting at 6.50am, 7am, 7.20am the 3 nights I stayed there. Restaurant closed too because of strike and limited house keeping. Nice pool, nice view and good location. Comfy beds.

                  Reviewed November 15, 2018
                  8.0
                  Excellent
                  Sirin from Thailand
                  Couple
                  Stayed 2 nights in July 2015

                  Love this hotel. ”

                  location, view, surrounded by shopping malls

                  you can find everything in this hotel-mini mart, nice bar at night, coffee shops, shopping arcade, and many more.

                  Reviewed September 16, 2015
                  10.0
                  Exceptional
                  Diana from Australia
                  Family with teens
                  Stayed 3 nights in May 2018

                  Exceptional”

                  One of my favourite places to stay. Love everything about this hotel

                  Reviewed November 12, 2018
                  6.0
                  jacob from United States
                  Couple
                  Stayed 3 nights in March 2015

                  Toenail”

                  Location, view, pool appearance

                  Okay. The hotel is a bit dirty and a bit rundown. The insulation is not great. As with most aging hotels, there is consistent repair work being done. As for the "unusual" I ate in the breakfast buffet and there was a TOENAIL in my scrambled eggs. So disgusting I cannot tell you. When I showed the server, he was incredibly apologetic... But unsurprised! I had him toss all my food. Funny thing is I paid as if I ate. Just with toe-jam in my stomach and a lot of apologies in my ear. This is a lifetime first for "fight club" style "craft services terrorism" and while funny if its not your hotel, it is memorably unpleasant when it is your experience. The hotel is a bit dirty and slow but generally ok otherwise. Skip the buffet though!&

                  Reviewed March 27, 2015
                  7.0
                  Very good
                  Peter from Australia
                  Family with young children
                  Stayed 3 nights in September 2014

                  Nice stay close to the beach in Waikiki”

                  Room Size, Cleanliness and Location

                  We did enjoy our stay at the Sheraton Waikiki as it was conveniently located to everything central in Waikiki, everything was in walking distance that we needed and always felt safe walking around the hotel area. The staff were friendly and assisted us when we needed help. The only dampener on the stay was that we booked "discounted rates" per night, but we were charged a $30/night resort fee to take the price back up to the non-discounted price... whats the point? It was for all items we didn't use as a family and it was a "mandatory" upsell by the hotel that we didn't need/want. We did enjoy our stay, as it had everything we needed, but the Sheraton didn't really represent value for money. We'd book another hotel next time, not right on the beach.

                  Reviewed September 13, 2014
                  7.3
                  Very good
                  Chi from Australia
                  Group
                  Stayed 4 nights in December 2013

                  Nice beach hotel.”

                  Nice pool facing the ocean. Great location and comfortable bed

                  The stay there was ok. Very nice pool view. Have to book and pay for the seats in front of the pool. Service by the pool was ok. Check in staffs not very friendly, they don't seem they want you in their hotel, no smiles.

                  Reviewed December 12, 2013
                  5.3
                  Sombat from United States
                  Solo traveler
                  Stayed 3 nights in December 2010

                  Great Location”

                  Location, View
                  Poor Services, Crowded

                  Overall, the facility locates in the heart of Waikiki. I have been to Waikiki 3 previous times, but this would be first time at the Sheraton Waikiki Beach. It is well kept and relatively clean. My first experience there this time gave me doubt on the number of stars this hotel received. After being greeted nicely and assured that the reservation was well taken care of, here laid a few surprises: 1) mandatory facility fee (i think its $20/day, but not sure), which covers everything I don't need except for WiFi (which was available in lobby only) and LAN in the room (not a blessing for iPad/iPhone). Its not much of a fee, but it made me felt like shopping for electronics at Time Squares where you need to be careful of hustlers. 2) mysterious upgrade was offered to me. Here I booked on Agoda, an "Ocean Front", and I was upgraded to "Deluxe" Ocean Side. I got a view of Diamond Head, instead of the Ocean. I asked for what I booked, the receptionist gave it to me straight, “they are same thing”. So much for the offered upgrade. 3) All those done, I headed to the room at 3:15pm, the maid was in the room still working on it. 4) my window is overlooking other buildings 50% on the left side, while the rest I could see Diamond Head + the ocean. Interestingly, when I entered the room, the curtain was craftily pulled to cover all of left side (the buildings). 5) I placed a call for a wine opener, and did not get it. Two hours later, I placed another call, I was told that someone would bring it to the room. I then asked about when the wine-opener would arrive as I would like to sometime take a shower. I was told “don’t worry sir, we have a key to your room.” To my surprise, I was waiting in the room, while someone opened the door immediately at first doorbell. In all, it’s an ok hotel in middle of Waikiki with great view, with poor services if you are looking for one with personal touch. I did have many good laughs tho.

                  Reviewed January 07, 2011
                  7.0
                  Very good
                  koray from Turkey
                  Couple
                  Stayed 1 night in July 2011

                  honolulu sheraton”

                  location..

                  the location was very good right at the front of waikiki.. the rooms were old and not so well furnished..staff was good..close to all atractions..exept the room every thing was good..

                  Reviewed August 08, 2011
                  8.0
                  Excellent
                  chee from Malaysia
                  Couple
                  Stayed 1 night in September 2017

                  Very good”

                  Good location for guest to move around for shopping & dining/restaurants. Most of the staffs are very friendly & helpful.

                  Reviewed September 19, 2017
                  9.6
                  Exceptional
                  Jane from Australia
                  Couple
                  Stayed 5 nights in November 2016

                  Perfect holiday ”

                  Loved pools, shops, food/restaurants within the Sheraton. The location was the best for us. The lift was very fast and staff very professional and helpful

                  Reviewed November 26, 2016
                  8.0
                  Excellent
                  Honey from Australia
                  Couple
                  Stayed 3 nights in April 2014

                  Great locations, great hotel”

                  Location, value, room size
                  Reviewed May 14, 2014
                  10.0
                  Exceptional
                  Hyerim from South Korea
                  Couple
                  Stayed 1 night in February 2013

                  Best hotel”

                  Location / landscape / pool

                  best location among the Waikiki beach hotel, and best swimming pool. If you can afford the price, your choice must be Sheraton.

                  Reviewed November 15, 2013
                  12345
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                  Sheraton Waikiki
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