Sheraton Xi'an Hotel
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Sheraton Xi'an Hotel

No. 262 Feng Hao East Road, Tumen Commercial Area, Xian, China, 710077
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 Sheraton Xi'an Hotel
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    Lobby Sheraton Xi'an Hotel
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     Sheraton Xi'an Hotel

    Sheraton Xi'an Hotel Reviews

    7.4
    Very good
    /10
    (35 reviews)See what guests said
    8.4
    Excellent

    "Breakfast was good."

    Rashid

    -

    May 23, 2016

    8.1
    Excellent service

    Things you’ll love about Sheraton Xi'an Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Very good
    Location
    7.1
    See map
    Very good location - 2.31 kilometers from city center
    Popular
    Nearby
  • Xi'an Mosque3.94 km
  • Muslim Quarter4.16 km
  • Drum Tower4.16 km
  • Bell Tower4.48 km
  • Xi'an City Wall (Chengqiang)4.54 km
  • Forest of Stone Steles Museum5.06 km
  • Shaanxi History Museum6.04 km
  • Giant Wild Goose Pagoda7.54 km
  • Mausoleum of the First Qin Emperor37.61 km
  • Terracotta Warriors38.42 km
  • Value for money7.4
    Distance to city center4.8 Km
    Location rating7.1
    Nearest airportXi'an Xianyang International Airport (XIY)
    Distance to airport23.8 km

    Rooms available at Sheraton Xi'an Hotel

    Deluxe King Suite with City View
    Deluxe King Suite with City View
    ...
    • Room size: 64 m²/689 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe King Room with City View
    Deluxe King Room with City View
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room with City View
    Deluxe Twin Room with City View
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Premium King Room with City View
    Premium King Room with City View
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 50 m²/538 ft²
    • Balcony/terrace
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 90 m²/969 ft²
    • Balcony/terrace
    Enter dates to see prices
    Club level, Suite 1 King, City view
    Club level, Suite 1 King, City view
    ...
    • Bathtub
    Enter dates to see prices
    Club level, Guest room, 1 King, City view
    Club level, Guest room, 1 King, City view
    ...
    • Shower and bathtub
    • Executive lounge access
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    Enter dates to see prices
    Club level, Guest room, 2 Twin/Single Bed(s), City view
    Club level, Guest room, 2 Twin/Single Bed(s), City view
    ...
    • Shower and bathtub
    • Executive lounge access
    • 2 single beds
    Enter dates to see prices
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    More about Sheraton Xi'an Hotel

    More about Sheraton Xi'an Hotel

    8.4
    Excellent

    "Service was excellent."

    Rashid

    |

    May 23, 2016

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Good service"

    Soh C.

    |

    November 20, 2016

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Sheraton Xi'an Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (35)Booking.com Reviews (85)
    7.4
    /
    10
    Cleanliness7.7
    Facilities7.9
    Location7.1
    Room comfort and quality7.0
    Service8.1
    Value for money7.4
    All languages
    All guests (35)
    Showing 26 verified guest comments
    12
    10.0
    Exceptional
    Soh from Singapore
    Couple
    Stayed 2 nights in December 2015

    Highly recommend”

    Good service

    Reviewed November 20, 2016
    8.4
    Excellent
    Takashi from Japan
    Business traveler
    Stayed 3 nights in May 2016

    Empression”

    Good hotel located convinient place to airport & city center.

    Reviewed May 29, 2016
    8.4
    Excellent
    Rashid from United States
    Couple
    Stayed 4 nights in May 2016

    Great value”

    Breakfast was good. I can eat only a limited number of things due to dietary restrictions but I found enough choice. I got a good price through Agoda. Service was excellent. Location was not ideal but okay.

    Reviewed May 23, 2016
    8.0
    Excellent
    Takashi from Japan
    Business traveler
    Stayed 6 nights in April 2016

    Loction”

    Good. 40minutes taxi from airport.

    Reviewed April 19, 2016
    8.0
    Excellent
    Soh from Singapore
    Couple
    Stayed 1 night in December 2015

    all staffs are very helpful and friendly! ”

    Good service! Cleanliness great. No discretion

    Enjoyed staying at Xi an Sheraton. When we went on the Beijing, we decided to stay at Sheraton as well. To our disappointment, the service is so much different. The counter staffs are so rude and impatient. No service at all.. Really have doubt about the standardisatlon of service of Sheraton

    Reviewed December 13, 2015
    7.0
    Very good
    CAO from China
    Business traveler
    Stayed 6 nights in April 2015

    Old hotel but it was a Good stay”

    Swimming pool and gym

    Old hotel but it was a good stay

    Reviewed April 26, 2015
    7.0
    Very good
    John from United States
    Solo traveler
    Stayed 2 nights in October 2014

    An excellent hotel”

    Good staff, fantastic breakfast buffet, and clean rooms

    Greatly enjoyed our stay at the Sheraton Xian. Friendly staff, excellent breakfast buffet, and appropriately clean rooms that were fairly spacious. We weren't the biggest fans of the bathrooms or showers, but that's more personal preference. Most people will find them perfectly reasonable. We would stay there again.

    Reviewed October 17, 2014
    9.3
    Exceptional
    ROBERT from United Kingdom
    Business traveler
    Stayed 11 nights in May 2014

    Good food, excellent staff, clean and friendly”

    Staff, food, cleanliness

    Good value for money, very helpful,friendly and professional staff. Clean room and excellent facilities

    Reviewed May 23, 2014
    4.7
    Anan from Thailand
    Business traveler
    Stayed 2 nights in January 2014

    Very hot room in the winter”

    1. Free Wi-Fi internet. 2. Quiet. 3. Non.

    We have booked 4 Deluxe rooms with two nights for our 4 persons in January 2014. The outside of the hotel very cold temperature, around -3 to -6 C degree. But, in our hotel room very hot. We can't stop or adjust our room temperature. Can't sleep well man. The hotel look clean & quiet. They prepared many kind of foods for breakfast. But, I don't like. The free Wi-Fi internet no need password is very good.

    Reviewed January 21, 2014
    7.0
    Very good
    Gayle from Philippines
    Group
    Stayed 2 nights in December 2013

    Decent western hotel”

    Large bed, Free upgrade for SPG Platinum Members, Helpful reservation and concierge staff

    Sheraton Xian Hotel is conveniently located near the 600-year-old City Wall, adjacent to the West Second Ring Road, and close to the city center. It’s just 35 minutes from Xian Xianyang International Airport (XIY). The hotel offers free breakfast at the lounge and free upgrade from Deluxe to Club Executive room for SPG Platinum members. The reservation staff was helpful in arranging transportation with a taxi driver going to the Terracotta Warriors. The concierge was also helpful in arranging transportation to/from the airport.

    Reviewed December 11, 2013
    5.3
    Linda from Australia
    Group
    Stayed 2 nights in October 2013

    Positive experience due to constructive feedback”

    Well organized private tour (with hotel car & driver plus English speaking guide) to Terracotta Warriors. Booked through hotel reservation department,via email, prior to arrival.

    Our first dining experience was well below a loyal guest's expectation of what Sheraton hotels are known for, worldwide. However, Executive Chef, personally ensured our final dining experience was a highlight of our stay. His professional approach exemplifies the Sheraton brand & our dealings with him has ensured we will continue to stay in Sheraton hotels throughout our travels. Guest room needs renovation to help maintain everyday cleanliness & to retain global Sheraton deluxe brand including replacement of carpet & regular steam cleaning of carpet. Air conditioning system requires upgrade. A guest staying on a 'Non-Smoking' Floor should not be subjected to stale smoky air being recycled through the air conditioning vents in the room. To get a more comfortable night's sleep we resorted to shutting off the air conditioning.

    Reviewed October 24, 2013
    9.3
    Exceptional
    XU from Singapore
    Business traveler
    Stayed 1 night in May 2013

    Good hotel in the city area”

    Room design, staff service, restaurant
    Reviewed May 30, 2013
    5.7
    Nicole from United Kingdom
    Group
    Stayed 2 nights in May 2013

    Dated hotel good staff”

    staff are excellent

    Strange smell on 15th floor dated rooms especially bathroom

    Reviewed May 22, 2013
    6.3
    Good
    Melissa from Canada
    Business traveler
    Stayed 1 night in November 2012

    Nice hotel, bad location”

    This hotel isn't near anything, so area is very quiet, but not good for business meetings or siteseeing in Xi'an
    Reviewed March 14, 2013
    7.3
    Very good
    Kia from United States
    Family with teens
    Stayed 2 nights in January 2013

    Great Staff. Rooms pretty good.”

    The management bent over backwards to help

    Our room was like a sauna the first night. At 2 a.m., maintenance came in, made some adjustments and said it would cool down in a half hour. Not so much. The next morning, brought to attention of management who promptly sent maintenance to open the window in the room. Great restaurant next door though

    Reviewed February 20, 2013
    8.3
    Excellent
    Christine from United States
    Family with young children
    Stayed 1 night in December 2012

    Best Sheraton hotel we have ever stayed”

    New and clean

    It made us feel at home immediately when we arrived in this authentic American hotel, especially after our night train ride to the dusty ancient city in China. The room has good size, well appointed with new furniture. The bed is heavenly soft. We stayed in Chinese 5-star hotels in other cities and found their beds too hard. The bathroom is clean and spacious. Towels are soft and absorbent. The hotel is up to Sheraton standard. It is the details that made us feel at home, which we appreciate even more while traveling in China.

    Reviewed January 12, 2013
    3.7
    takahiro from Japan
    Family with teens
    Stayed 1 night in August 2015

    これがシェラトンとは思えない”

    特にありません

    中学生の子供と三人の滞在。フロントでチェックインの際、agoda経由でリクエスト及び支払い済みの、エキストラベッドが用意されていなく。催促をすると、「ツインルームで広い部屋にアップグレードしたのでその部屋に泊まって」と言われ部屋に行くと、狭い部屋に狭いベッドのツインルームでした。内線で話しても対応してくれず、結局泣き寝入り。agodaのカスタマーサポートに電話したら、対応良く、迅速に差額返金対応してくれたのがせめてもの救いでした。 朝食時も事前にフロントで3人分付いていると確認をしていたにもかかわらず、レストランで追加料金を請求されました。シェラトンのメンバーで、他のホテルより高くても使っていますが、シェラトンでこんな対応をされたのは初めてで、がっかりしました。

    Reviewed September 08, 2015
    7.2
    Very good
    lai from China
    Business traveler
    Stayed 1 night in May 2018

    80”

    750

    Reviewed May 30, 2018
    6.0
    Minhoo from South Korea
    Business traveler
    Stayed 2 nights in January 2015

    시안 출장 숙박 안내”

    인테넷 무료 이용, 께끗함,친절함,

    한국어 가능한 직원이 있으면 좋겠습니다,

    Reviewed January 26, 2015
    10.0
    Exceptional
    YOOREE from South Korea
    Business traveler
    Stayed 1 night in August 2014

    굿!”

    친절한직원, 조식, 인테리어

    직원들이 아주 친절해서 인상 깊었습니다. 객실도 고급스러운 인테리어에 깨끗했구요.. 조식도 훌륭했습니다.

    Reviewed August 22, 2014
    12
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    Sheraton Xi'an Hotel
    |Very good 7.4
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    • Very good location
    • Xi'an Mosque
    • Kaiyuanmen Metro Station is within 1.29 km