Sheraton Xi'an North City Hotel
Sheraton Xi'an North City Hotel
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10.0
Exceptional

"Had a comfortable stay."

Vincent

|

August 5, 2017

Bathroom Sheraton Xi'an North City Hotel

Bathroom

  • Room size: 40 m²/431 ft²
  • Shower and bathtub
  • Executive lounge access
  • 2 single beds
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Lobby Sheraton Xi'an North City Hotel
Lobby
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Interior view Sheraton Xi'an North City Hotel
Interior view
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Fitness center Sheraton Xi'an North City Hotel
Fitness center
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See map Sheraton Xi'an North City Hotel
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Excellent
Location
8.5
See all 6 photos Sheraton Xi'an North City Hotel
See all 6 photos
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Sheraton Xi'an North City Hotel

Excellent location
- 1.5 kilometers from city center
- What's nearby?
Excellent
From 66 reviewsSee what guests said
8.5
/
10
Excellent service
8.7
Recommended by 100% of guests
Value for money8.1
Distance to city center4 KM
Location rating8.5
Nearest airportXianyang International Airport (XIY)
Distance to airport23.9 km
  • 110 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 15 hours ago
Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
  • 2 single beds
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Executive Twin Room
Executive Twin Room
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
  • 2 single beds
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Grand Deluxe King Room
Grand Deluxe King Room
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
  • 1 super king bed
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Deluxe King Room
Deluxe King Room
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
  • 1 super king bed
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Deluxe Suite
Deluxe Suite
...
  • Room size: 90 m²/969 ft²
  • Shower and bathtub
  • 1 super king bed
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Executive King Room
Executive King Room
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
  • 1 super king bed
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Executive Suite
Executive Suite
...
  • Room size: 90 m²/969 ft²
  • Shower and bathtub
  • 1 super king bed
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Grand Deluxe Twin Room
Grand Deluxe Twin Room
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Double Executive King Bed
Double Executive King Bed
...
    Enter dates to see prices
    Twin room - De Luxe
    Twin room - De Luxe
    ...
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      More about Sheraton Xi'an North City Hotel

      More about Sheraton Xi'an North City Hotel

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

      9.6
      Exceptional

      "Our room was clean and comfortable."

      fah-apa

      |

      May 2, 2016

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (66)Booking.com Reviews (340)
      8.5
      /
      10
      Cleanliness8.7
      Facilities8.6
      Location8.5
      Room comfort and quality8.5
      Service8.7
      Value for money8.1
      Provided by verified guests of Agoda
      All languages
      All guests (66)
      All room types
      Showing 35 verified guest comments
      12
      8.8
      Excellent
      Kusumann from Thailand
      Couple
      Deluxe Twin
      Stayed 1 night in October 2018
      Spacious room”
      Spacious and sparkly clean room with variety of breakfast. 2 stops from Bell Tower
      Reviewed November 03, 2018
      Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager
      Responded November 26, 2018
      Sheraton Xi'an North City Hotel
      10.0
      Exceptional
      Kwok from Australia
      Family with teens
      Stayed 3 nights in January 2018
      We had sick children and they were very helpful ”
      Nothing bad about them to tell
      Reviewed January 13, 2018
      Dear guest, First of all, thank you for staying with us at Sheraton Xian North City Hotel! I also appreciate you had took your valuable time to give us you stay experience feedback! I’m very glad that you had a great experience with us and very happy to notice that your overall stay experience was to your satisfaction! I wish to take this opportunity to express our appreciation to you. Please be rest assured, we treat your feedback extremely important, because we believe, only our loyal guest, like yourself, to tell us where we did good and where we should improve, this is the most important way to help us become stronger and stand out from these days competition! I’m looking forward to meet you and welcome you back in the near future! Sincerely, Oliver yu General Manager
      Responded January 17, 2018
      Sheraton Xi'an North City Hotel
      8.0
      Excellent
      Kok from Malaysia
      Family with young children
      Stayed 6 nights in August 2017
      Very convenient, great room and service!”
      will definitely back to this hotel again for next visit.
      Reviewed November 24, 2017
      10.0
      Exceptional
      Vincent from Singapore
      Business traveler
      Deluxe Twin Room
      Stayed 2 nights in July 2017
      Good location and prompt service”
      Check-in process was prompt, and the room is clean. The housekeeping service crew is well-trained and polite. Buffet breakfast spread is pretty good with wide selection. Had a comfortable stay. Way much better than the other 5-star hotel across the road which I had previously stayed
      Reviewed August 05, 2017
      6.8
      Good
      Ching from Australia
      Group
      Stayed 2 nights in July 2017
      Generally good stay, marred by 1 staff member”
      I'm sad to give this property a poor rating. Normally i don't write reviews, but i have to make an exception given our experience this time. We were checked in by a staff member named Ailsa Zheng, and she was also the staff member who picked up when we called the day before with some questions. We booked through Agoda for 3 adults (1 room), and requested a roll out bed. When we called, we double checked this, and Ailsa assured us it could be arranged. However upon check in, Ailsa told us there was a fee for the bed (around 25% of the cost of our total stay) and told us we had been informed of this when we called (obviously we had not, thats not a detail that is easily forgotten), and then proceeded to insinuate that we were lying when we told her we had no recollection of this. Now I understand that hotels have rules and regulations, so if a roll away bed comes with a charge, then I completely understand. However, Ailsa was extremely rude and dismissive, which was not what i expect from the SPG brand at all. This left a bad taste in everyone's mouth, and was a disappointing start to our holiday. PS. all the other staff members at the Sheraton were fantastic, the other ladies at check in were apologetic for the misunderstanding, and the concierge staff went out of their way in every sense.
      Reviewed July 19, 2017
      9.2
      Exceptional
      Dian from Indonesia
      Family with teens
      Stayed 1 night in January 2017
      Excellent place”
      Right beside Longshouyan subway station, just 2min walk to shopping center in the opposite side.
      Reviewed January 16, 2017
      7.6
      Very good
      Edward from Hong Kong
      Solo traveler
      Stayed 4 nights in November 2016
      nice service”
      nice service
      Reviewed December 09, 2016
      7.6
      Very good
      Meng from Singapore
      Couple
      Grand Deluxe King Room
      Stayed 3 nights in October 2016
      Excellent location as it is very near to the subway station. ”
      The property is just 3 subway stations from the Bell Tower and the room is spacious. The hotel was running at full occupancy (during the golden week), which might have slightly affected its cleanliness standard. The water closet wasn't working too well for our room in one morning, but the problem was resolved after the room cleaning service. It would be great if the breakfast rate could be cheaper and coupled with the room rate. Overall, we are pleased with our stay in the property.
      Reviewed October 07, 2016
      10.0
      Exceptional
      CHIA from China
      Business traveler
      Deluxe Twin Room
      Stayed 2 nights in September 2016
      I'll come back again.”
      Great
      Reviewed September 26, 2016
      8.8
      Excellent
      fah-apa from Thailand
      Couple
      Stayed 6 nights in April 2016
      Over all it's the very good hotel but aircon”
      Everything is perfect for this hotel. Clean Nice full of facilities good food especially dinner buffet. However the air con in the room is quite warm and no matter how I adjust it, it doesn't response. No choice... open window
      Reviewed May 02, 2016
      9.6
      Exceptional
      fah-apa from Thailand
      Couple
      Stayed 1 night in April 2016
      Good hotel but aircon is warm ”
      Our room was clean and comfortable. There are English channels on TV. The facilities, swimming pool, gym are good. The selection of breakfast is good as well. I have only one big problem with the air con in the room.
      Reviewed May 02, 2016
      9.0
      Exceptional
      Choi from Hong Kong
      Solo traveler
      Stayed 4 nights in October 2015
      Excellent ”
      comfortable, convenient and helpful
      Reviewed November 02, 2015
      9.3
      Exceptional
      Fiona from United Kingdom
      Solo traveler
      Stayed 2 nights in September 2015
      Solo Traveler in Xi'an”
      Hotel Concierge, Leo. Location to Metro. Room
      I booked a very last minute trip to Xi'an for a long weekend. The hotel concierge, Leo, was fantastic. I e-mailed after I booked with questions about the various sites I wanted to see. Leo's English was very good and helped me via e-mail with the immediate information I needed to know. When I approached the concierge desk on my arrival Leo immediately worked out who I was (there aren't that many blond, solo female travellers) and remembered everything I wanted to do. He took the time to explain the Metro system, which stops I needed and timings. Leo also helped me plan a day trip out of the city and my trip to the Terracotta Army on my way to the airport. As well as the excellent service from Leo all the hotel staff were friendly, the room was clean and comfortable. There was a very large choice at breakfast. There was a Metro stop just next to the hotel making transport very easy
      Reviewed September 29, 2015
      7.3
      Very good
      Daniel from Singapore
      Business traveler
      Stayed 3 nights in May 2015
      Great hotel”
      comfy room, relatively good food, acceptable hotel
      this is the 3rd time I stay in this hotel. Comfy room and hotel breakfast has huge variety.
      Reviewed June 07, 2015
      7.3
      Very good
      Daniel from Singapore
      Business traveler
      Stayed 2 nights in March 2015
      Comfy Hotel”
      Food, Location, Room
      This is my second time staying in this hotel. The Hotel upgraded me to a larger room. Room is comfortable. Breakfast has a good large spread. It has local, Japanese, asian, etc food.
      Reviewed April 14, 2015
      7.0
      Very good
      JEEAH from South Korea
      Business traveler
      Stayed 1 night in July 2014
      good”
      clean
      not bad
      Reviewed July 24, 2014
      8.0
      Excellent
      Wu from China
      Business traveler
      Stayed 4 nights in May 2014
      nice”
      service, cleaning, food
      ....
      Reviewed May 26, 2014
      8.0
      Excellent
      Wu from China
      Business traveler
      Stayed 4 nights in May 2014
      Nice hotel”
      Service, cleaning, food
      Everything is fine Just a little bit unsatisfied with the concierge, they called taxi for me with an app wechat. So when we arrived the destination, the driver asked us pay by that app, how do we know we need to use that app in roaming status. So next time I have clarified I don't have that app, please called a cash payment taxi. He told me I need to wait long if I do not pay extra 10 CNY to driver..
      Reviewed May 26, 2014
      8.3
      Excellent
      SWEESHENN from Malaysia
      Couple
      Stayed 3 nights in April 2014
      Excellent Overall Customer Service”
      1. Next to MRT Station, 2. Excellent Breakfast Spread, 3. Attentive Customer Service Team to rectify issues.
      It was a very pleasant stay experience at the hotel.
      Reviewed April 18, 2014
      6.0
      Stephen from United States
      Family with young children
      Stayed 1 night in November 2013
      Nice hotel centrally located near the subway line.”
      Clean rooms, comfortable beds, nice pool/spa (if everything is working well).
      Overall, nice stay. The rooms were clean and well designed. The interior of the hotel (lobby, halls, etc.) were all very well decorated. We mainly stayed here because we have young children and wanted a pool available. The pool area and locker rooms were nice, but we happened to come on a day when they were making some repairs to the pool and the water was quite cold. Also, the whirlpools in the locker rooms were empty and not available. The reason given was that it was also under repair. :-(
      Reviewed November 14, 2013
      12
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      Sheraton Xi'an North City Hotel
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      • Excellent location
      • Muslim Quarter
      • Longshouyuan Metro Station is within 0.11 km