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2015
Excellent 8.3
Based on 1010 reviews

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About Shibuya Excel Hotel Tokyu

Description

Known for its vibrant and energetic location, the 4-star Shibuya Excel Hotel Tokyu is above the fashionable Mark City shopping mall and surrounded by other countless malls, restaurants, and bars. This 408-room hotel likes to focus on the individual needs of the guests. The property has two floors reserved specifically for women with face cream, jewelry boxes, and plants in each room. There are also rooms for non-smokers and guests with disabilities. Other features include two restaurants, airport pick-up and drop-off, and an ice machine and drinks on every floor. To reserve your stay, just use our secure online booking form.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park

Things to do, ways to relax

  • Massage(s)

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant(s)
  • Room service
  • Vending machine

Services and conveniences

  • Concierge
  • Currency exchange
  • Laundry service
  • Newspapers
  • Safety deposit boxes
  • Smoking area

Access

  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Japanese
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Policies

This is a strictly non-smoking property.

Child and extra bed policy
Children 0-6 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 2571 JPY
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 0.0 Km
Distance to Airport: 12 Km
Internet Usage Fee: 0 JPY
Non-Smoking Rooms / Floors: Yes
Number of Bars: 0
Number of Floors: 24
Number of Restaurants: 2
Number of Rooms : 408
Parking Fee (per day): 2100 JPY
Reception Open Until: 12:00 PM
Room Voltage: 100
Time to Airport (Minutes): 60
Year Hotel Built: 2000
Year Hotel Last Renovated: 2007
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Important notice

All electricity will be down due to electrical inspection on November 28, 2016 from 01:00 AM to 05:00 AM.
All electricity will be down due to electrical inspection on January 6, 2017 from 01:00 AM to 05:00 AM.
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Recent customer comments

Filter by traveler type
Excellent



based on 1010 reviews
  • Cleanliness 8.5
  • Facilities 7.8
  • Location 9.6
  • Room comfort and quality 8.3
  • Service 8.1
  • Value for money 7.8
  • Food and dining 7.4
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Niravouth from France
Couples
Semi Double Room
Stayed 7 nights in September 2016
Great
Great location super well situated Great spot to catch every line to go everywhere from east west north south of Tokyo About the hotel really nice staff very helpful, room always clean bed was a bit hard but OK Nice view from the 25th F of the famous crossing in Shibuya.
Reviewed September 25, 2016
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Maree from New Zealand
Couples
Standard Twin Room
Stayed 3 nights in September 2016
Great location, spacious room
Amazing view over scramble crossing. Sooo conveniently located above the station. Spacious rooms. Clean, tidy and good staff. Would stay again and highly recommend.
Reviewed September 25, 2016
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Budi from Indonesia
Business travelers
Semi Double Room
Stayed one night in September 2016
Best Location !
Best location and good hotel !
Reviewed September 22, 2016
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Woon from Malaysia
Families with older children
Semi Double Room
Stayed 2 nights in September 2016
Great location & direct bus to airport !
Great location at Shibuya. We liked watching Shibuya crossing & is amazing. However it is quite pricey. They should have at least give free bottles of mineral water. How much will that costs? Overall the location is great !
Reviewed September 19, 2016
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Jonathan from Canada
Families with older children
Standard Twin Room
Stayed 4 nights in September 2016
Location Counts
Right above a major subway station. Location was key.
Reviewed September 19, 2016
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suyeon from South Korea
Families with young children
Standard Twin Room
Stayed 3 nights in September 2016
not bad
not bad
Reviewed September 19, 2016
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Oh from Malaysia
Solo travelers
View Single Room
Stayed 8 nights in September 2016
Too pricey & inflexible
It was disappointed that early check-in was not allowed. No complimentary water in the room, the staff suggested me to drink from the tap as they claimed it is clean enough, so I trusted her and I did. However, if you are expecting drinking water, you may purchase from their vending machine. Actually, I don't know what facilities they have in this case, no swimming pool, no gym, no sauna room, nothing! So what you see from the photo, is what you get - the room & toilet. I requested for a vacuum but was told that house cleaners have already gone home, no one has the vacuum besides the cleaner (ok, fine!). Upon my check out, I requested bell boy to help with luggage, I was told that they are under staff and asked me to wait - seriously? Anyways, it is allocated just next to Shibuya Cross Road, perfect location with many eateries. Subway is just underneath the hotel, convenience to access and easy to travel.
Reviewed September 14, 2016
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pinar from Turkey
Couples
Semi Double Room
Stayed 3 nights in September 2016
Satisfying in general. We would ilke to come back for another stay
You may put more pictures form the hotel while advertising. Breakfast could be served eastern/Japanese and European together rather than separately so that everybody tastes both.
Reviewed September 14, 2016
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Antonio from Poland
Couples
Semi Double Room
Stayed 2 nights in September 2016
Excellent Hotel with an amazing view.
We stayed for two days in Shibuya Excel Hotel Tokyo and were extremely satisfied with it. The location is perfect, right in the middle of Shibuya with a view to the iconic crossing. The facilities were all high quality and the staff helpful and professional. The breakfast in the 25th floor was the highlight. Don't skip it!
Reviewed September 13, 2016
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Patrick from Australia
Solo travelers
View Single Room
Stayed 5 nights in September 2016
Good times in Tokyo
Neat little hotel. Great location
Reviewed September 13, 2016
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