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Shibuya Excel Hotel Tokyu
Shibuya Excel Hotel Tokyu
Shibuya Excel Hotel Tokyu
Shibuya Excel Hotel Tokyu
Shibuya Excel Hotel Tokyu
Shibuya Excel Hotel Tokyu
Shibuya Excel Hotel Tokyu

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8.5

Excellent

6,539 reviews

6,539 reviews

I was able to do lots of things over the weekend due to the hotel’s proximity to the station.

Bhavna
- Apr 24, 2022
See map

9.6

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Eight Rent

60 m

Hachi Statue

90 m

Hachiko

100 m

Shibu Chika Shopping Road

110 m

Shibuya Pedestrian Scramble

120 m

Popular landmarks
Meiji Jingu

2.0 km

Shinjuku Gyoen National Garden

3.2 km

Tokyo Metropolitan Government Building observation room

3.5 km

Tokyo Tower

4.1 km

Ginza

6.3 km

Closest landmarks
WANDER COMPASS SHIBUYA

90 m

Shibuya-san

120 m

Aogaeru Tourist Information Center

120 m

Tokyu Tokyo Metro Shibuya Station Tourist Center

140 m

Dogenzaka

150 m

Shibuya Excel Hotel Tokyu

1-12-2 Dougenzaka, Shibuya, Tokyo, Japan, 150-0043 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Shibuya, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 4 stars, this high-quality property provides guests with access to massage and restaurant on-site.

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Highlights

160 meters to public transportation

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Facilities

Airport transfer

Airport transfer

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Luggage storage

Restaurants

This property is in high demand!

16 travelers have booked today.

Value for money8.0
Distance to city center0.0 Km
Location rating9.6
Nearest airportHaneda Airport (HND)
Distance to airport14.1 km

Rooms available at Shibuya Excel Hotel Tokyu

Excellent
Room comfort & quality

8.3

Superior Park View Small Double Room - Non-Smoking, 13th-19th Floor
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Excel Small Double Room - Non-Smoking, 21st-24th Floor
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Excel Twin Room - Non-Smoking, 21st-24th Floor
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
View Floor Single Room (13th -19th Floor) - Non-Smoking
...
  • Room size: 21 m²/226 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Standard Double Room - Non-Smoking, 7th-12th Floor
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Premier Double Room - Non-Smoking, 13th-19th Floor
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Standard Double Room - Check-in at 4:00 PM and Check-out at 10:00 AM
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Standard Twin Room - Non-Smoking, 7th-12th Floor
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Twin Room - Check-In at 04:00 PM, Check-Out at 10:00 AM
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Quadruple Room - Non-Smoking, 7th-12th Floor
...
  • Room size: 38 m²/409 ft²
  • City view
  • 4 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shibuya Excel Hotel Tokyu?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3200 JPY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Shibuya Excel Hotel Tokyu has a car park right on site for maximum convenience. Parking is available for a fee of 3000 JPY per day.

Is breakfast offered at Shibuya Excel Hotel Tokyu?

Wake up to a great continental breakfast at Shibuya Excel Hotel Tokyu. Adults can enjoy breakfast offered with an additional charge of 3388 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu features 3 on-site restaurants for your dining convenience. International cuisine is available for guests.

Can special events be hosted at Shibuya Excel Hotel Tokyu?

You may choose an indoor venue for your special gathering.

Can business events be hosted at Shibuya Excel Hotel Tokyu?

On-site venues and convenient event services make Shibuya Excel Hotel Tokyu an ideal choice for hosting events such as conferences and meetings. The 4 venues can accommodate up to 294 people. An extensive range of facilities and services including free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Shibuya Excel Hotel Tokyu?

Shibuya Train Station is the closest train, metro, or bus station, about 180 m away from Shibuya Excel Hotel Tokyu.

What restaurants are nearby Shibuya Excel Hotel Tokyu?

Restaurants including Esutashionkafe, Estacion Cafe and Tsubame Grill are popular in Shibuya Excel Hotel Tokyu’s neighborhood which is known as Shibuya.

What popular shopping places are close to Shibuya Excel Hotel Tokyu?

Located in the Shibuya area, Shibuya Excel Hotel Tokyu is close to great shopping choices like Pet Paradise, Harajuku Takeshita Street, Shibu Chika Shopping Road and Q FRONT Shibuya.

What are popular attractions near Shibuya Excel Hotel Tokyu?

Guests at Shibuya Excel Hotel Tokyu can easily visit Meiji Jingu, Shibuya Crossing and Hachiko located in the Shibuya area.

What popular natural sightseeing spots are close to Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu is located in the Shibuya area, which is famous for natural sightseeing destinations such as Shibuya Fureai Botanical Center and Tokyo Riding Club.

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See map

Explore the neighborhood

What people love about Shibuya Excel Hotel Tokyu

  • 9.6

    Exceptional

    "I was able to do lots of things over the weekend due to the hotel’s proximity to the station."

    Bhavna

    |

    April 24, 2022

  • 8.4

    Excellent
    Location

    "My stay here was pleasant due to a prime location in Shibuya mark city mall and this hotel is well known for the high rise and rooms come with all amenities req..."

    Sachin

    |

    April 13, 2022

  • 8.4

    Excellent
    Location

    "This hotel have a beautiful top floor restaurant with multi cuisine food options and all the rooms have pretty decent view of Shibuya city or Shibuya square."

    Sachin

    |

    April 13, 2022

Property ranking|Compared to 4,505 Tokyo properties
See all rankings
Location score
9.6/10
Room comfort score
8.3/10
Cheapest price score
Room size
27 sqm.
Better than
99
%
of Tokyo properties
Better than
95
%
of Tokyo properties
Better than
92
%
of Tokyo properties
Bigger than
92
%
of Tokyo properties
Overall rating:

8.5

Excellent
6,539 reviews
Cleanliness
8.7
Facilities
8.1
Location
9.6
Read all reviews >
What travelers say they love:
Ultimately, they corrected the situation and provided adequa...
Thomas from Japan
Couple
More about Shibuya Excel Hotel Tokyu

More about Shibuya Excel Hotel Tokyu

Shibuya Excel Hotel Tokyu

For travelers who want to take in the sights and sounds of Tokyo, Shibuya Excel Hotel Tokyu is the perfect choice. Its convenient location right in the city center allows you more time to see all that Tokyo has to offer.
At Shibuya Excel Hotel Tokyu, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Shibuya Excel Hotel Tokyu. For health reasons, smoking is not permitted anywhere inside the hotel.
All rooms at Shibuya Excel Hotel Tokyu are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker and instant tea are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Shibuya Excel Hotel Tokyu. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.
Enjoy the countless activities offered at Shibuya Excel Hotel Tokyu. A relaxing end to every day is possible with a visit to the massage, located right in the hotel.


Around the property

Don't miss out on all that Tokyo has to offer! Be sure to stop by Tokyo Tower located 4.1 km away, one of the most famous of all local landmarks.


Reasons to stay here

Compared to the city's accommodation options, this hotel scored higher than 94% of them for food and dining.
Guests who stayed at this hotel have scored it higher than 99% of accommodations in the city.
According to guests who stayed here, this hotel's room comfort is rated higher than 94% of other accommodations in Tokyo.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Housekeeping

107 mentions

View

55 mentions

Breakfast

52 mentions

Food & Dining

34 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Massage

Cleanliness and safety

  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
Food and dining
Restaurants on site

アビエント

  • Cuisine: European
Location
1-12-2 Dougenzaka, Shibuya, Tokyo, Japan, 150-0043
Exceptional
Location

9.6

Airports

  • Haneda Airport (HND)
    14.1 km 26 min drive
  • Narita International Airport (NRT)
    63.9 km 1.0 hour drive

Public transportation

  • Shibuya Train Station
    180 m 2 min walk
  • Shinsen Station
    570 m

Hospital or clinic

  • Tohodaiiryo Center Ohashi Hospital
    1.4 km 19 min walk

Shopping

  • Pet Paradise, Harajuku Takeshita Street
    800 m

Convenience store

  • 7 Eleven
    1.4 km 7 min drive

Cash withdrawal

  • ATM
    120 m 2 min walk
What's nearby

Popular landmarks

  • Shibuya Crossing
    120 m
  • Meiji Jingu
    2.0 km
  • Shinjuku Gyoen National Garden
    3.2 km
  • Tokyo Metropolitan Government Building observation room
    3.5 km
  • Tokyo Tower
    4.1 km
  • Ginza
    6.3 km
  • Ueno Park
    9.2 km
  • Asakusa
    10.6 km
  • Sensoji Temple
    10.8 km
  • Tokyo Skytree
    11.5 km

Nearby landmarks

  • Eight Rent
    60 m
  • Hachi Statue
    90 m
  • WANDER COMPASS SHIBUYA
    90 m
  • Hachiko
    100 m
  • Shibu Chika Shopping Road
    110 m
  • Shibuya Pedestrian Scramble
    120 m
  • Shibuya-san
    120 m
  • Shibuya Crossing
    120 m
  • Aogaeru Tourist Information Center
    120 m
  • Moyai Statue
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This is a strictly non-smoking property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00
  • Reception open until12:00

Getting around

  • Airport transfer fee3200 JPY
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)3388 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges0
  • Number of floors24
  • Number of restaurants3
  • Number of rooms 408
  • Room voltage100
  • Year property opened2000
  • Most recent renovation2007

Parking

  • Daily parking fee3000 JPY

Reviews of Shibuya Excel Hotel Tokyu from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.7
Facilities8.1
Location9.6
Room comfort and quality8.3
Service8.4
Value for money8.0
High score for Tokyo
Rating
9+ Exceptional (872)
8-9 Excellent (595)
7-8 Very Good (549)
6-7 Good (165)
<6 Below Expectation (123)
Time of the year
Mar - May (574)
Jun - Aug (469)
Sep - Nov (595)
Dec - Feb (666)
All guests (5,030)
All room types
All languages

Show reviews that mention 

Showing 2,304 verified guest comments
12345
9.0
Exceptional
Katherine from Australia
Couple
Superior Premier Double Room - Non-Smoking, 13th-19th Floor
Stayed 10 nights in January 2015

Location, Location, Location!”

3 best things: location, convenience, clean

This hotel is in a perfect location for exploring the whole of Tokyo! Get yourself a suica card as soon as you arrive and you are set to explore as you can easily use this card for all types of travel - train, bus and purchases at many outlets. My husband and I stayed at the Shibuya Excel Hotel Tokyu for 10 nights. We didn't have any of the hotel food as we felt $25 each for breakfast was too expensive since there are so many food outlets close by - make sure you checkout the Tokyu foodshow under the station: beats any supermarket I've been to here in Australia! My only grudge is their pillows - I found them really uncomfortable but my husband didn't mind them so hard. Other than that you really can't beat the convenience of this hotel, easily accessible, close to night life and shopping, and oversee shibuya crossing! Would definitely recommend this hotel and would stay again on our next trip to Tokyo!

Reviewed February 01, 2015

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10.0
Exceptional
DYAH from Indonesia
Family with teens
Standard Twin Room - Non-Smoking, 7th-12th Floor
Stayed 4 nights in April 2017

Perfect strategic location to go anywhere in Tokyo & around”

The hotel satisfied me and meet my expectations as when I choose it earlier through Agoda. Located just in the Shibuya station, thus very easy to find meals, coffee, and take trains to airport, Fuji Kawaguchiko, JR Train & metro-subway to different places in the city. My room is facing the Shibuya crossing, it was made possible due to proactive responses from Agoda and Shibuya Excel Tokyu team since the time I booked it weeks before. The room is clean, spacious, provided with sufficient pillows, sleeping outfit. The bathroom amenities, complementary tea & coffee, are beyond the usual quality provided by other well known hotel in Asia. There's vending machine and laundromat in the my room floor, so helpful. Don't easily trust any review who claimed the bathroom is so small, it is indeed enough space with very good facility. Even hotels in Europe which located nearby the station had much smaller bathroom space then this hotel. There is Money Changer Machine in the hotel lobby (5th floor) so it's very convenience for guests to change the money! The single bed wide size is wider than the usual single bed size in Asia's hotel, so it's very comfortable. I like the open concept of wardrobe, and the WiFi connection was very good. Just within walking distance, you can go to Hachiko statue and any shops around the hotel.

Reviewed May 13, 2017

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9.6
Exceptional
Sarah from United States
Group
Standard Twin Room - Non-Smoking, 7th-12th Floor
Stayed 5 nights in January 2018

LOCATION, CLEANLINESS, SERVICE & AMBIANCE”

If you like staying in Shibuya (like I do), this is the place to stay! 4-5 star accommodations right in the heart of Shibuya. Pros: 1. Location- the Hotel sits right on top of the Shibuya Station, talk about on/off train from your hotel room door within minutes! And the view overlooking the Shibuya crossing aint too shabby either! 2. Rooms- size is perfect, amenities are perfect, clean, modern. 3. Concierge- In-Room Massages, Luggage Transfer Service, Michelin Star Reservations, everything on point and seamless! 4. TRANSPORTATION- Tokyu Shibuya Excel is 1 of 2 hotels, the Limousine Bus will directly drop-off/pick-up to and from both the Haneda and Narita International Airports!!! For like $10-$15 USD, score! Big time! Cons: 1. PRICE- can be slightly steep amongst surrounding hotels, but such hotels probably don't have the same amenities and is definitely a walk aways.... 2. Visited in January (30-40 degrees F), and the water condensation on the windows were a problem.

Reviewed June 17, 2018

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9.0
Exceptional
Lois from United States
Family with young children
Standard Twin Room - Non-Smoking, 7th-12th Floor
Stayed 3 nights in September 2014

Excellent location, a bit expensive, best view”

View, location, Train station

We loved our room, upgraded to high floor with the best view of shibuya crossing. You get what you pay for, room was a bit expensive but watching shibuya crossing was one of the highlights of our trip. Room was large for Japan standards. Staff was helpful but not really good English speakers. Don't miss Midori sushi on 4th floor of Mark City attached to hotel (unforgettable sushi, good Price). Tokyu Food show is accessible underneath the hotel. Convenience stores all around the area of hotel. Free in-room Wi-fi is fast enough and has strong signal. Shower curtains had funky smell, room had a hint of smoky smell (maybe from Smoking floors) but all bearable. Expensive but convenient for us especially travelling with 3y/o toddler and first timer in Tokyo. Train stations just an elevator ride away. Room 2201 has corner view, great experience. Check out was a breeze. We took airport limo bus from airport to hotel and vice versa. Very convenient especially travelling with kids and big luggages. The hotel is one of the bus stops. Travel time is almost 2 hours to and from Narita. I will definitely stay here given with acceptable price.

Reviewed September 13, 2014

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9.6
Exceptional
Shelly from India
Solo traveler
Stayed 3 nights in December 2018

Easiest place to stay! ”

This is the second time I've stayed at Shibuya Excel Hotel Tokyu while visiting Tokyo for a few days and they make everything so convenient I keep returning. Yes, there's other hotels that are cheaper, but the location and hotel room is bigger than others I've stayed in. Limousine Buses from Narita or Haneda stop right outside the lobby doors, there's Tokyu food halls in the basement and across the street, and easy subway and bus access.

Reviewed December 14, 2018

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10.0
Exceptional
Geok from Malaysia
Group
Stayed 5 nights in February 2018

Comfortable Room,Amazing Location,Helpful Stuff”

This was my 3th time check in, this time decide go for quad room with 6night stay Rooms size is much more bigger and beds still remains comfortable, the housekeeping help clean the rooms every day. The hotel location is super convenient just a doorstep can access to the Shibuya station and around hotel got such great food like ramen, curry rice and Chinese wok restaurant.... The hotel stuff is very helpful which help me to collect my goods and send email and a notice letter to remain me. I will come back to Shibuya Tokyu Excel Hotel for my next visit to Tokyo.. Cheers for all personnel, you guys make me feel like home..big claps

Reviewed March 27, 2018

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10.0
Exceptional
Ronniel from Philippines
Family with teens
Superior City View Twin Room - Non-Smoking, 13th-19th Floor
Stayed 3 nights in January 2020

Totally worth the money. ”

pros: 1. Limousine Bus Stop - The hotel has its own bus stop for the Airport Limousine Bus Service. The convenvience of not dragging your heavy luggage at the train station stairs is totally worth the price alone. 2. The location - Located at the heart of Shibuya. The scramble crossing is right in front of the hotel so you have lots of chances of having your perfect Shibuya Scramble photo. There's a Tokyu Foodshow (Takeout food stalls) at the basement. The food here is really. they offer free taste. The train lines that are important for sightseeing (Yamanote & Ginza line) are accesible from the hotel. There are two 24 hour conbini (ministop & 7-11) near the hotel for late night food cravings. 3. The staff - they are nice and accomodating. They have foreign and english speaking staff available and they offer Yamato Kuruneko Takyubbin service at the front desk if you need to send your luggage to your next hotel in japan. cons: nothing.

Reviewed January 31, 2020

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Thank you very much for staying at Shibuya Excel Hotel Tokyu and taking time to share your comment. We are happy you had great days basing in our hotel. We hope we can be your option for your next visit to Japan. We are looking forward to serving you again.

Responded February 10, 2020
Shibuya Excel Hotel Tokyu
10.0
Exceptional
Ma. from Philippines
Family with teens
STANDARD TRIPLE (Twin+1 Extra)
Stayed 2 nights in December 2019

Amazing hotel! Very convenient! Overlooking Shibuya Crossing!”

We had a very nice experience with Shibuya Excel Hotel Tokyu! Staff were friendly and helpful. Location was amazing (just above Shibuya Mark City). It’s the last bus stop if you’re riding the Aiport Limousine from Narita Airport. Tokyo Metro and JR Yamanote line’s just outside the hotel. If you’re planning to go to see Mt. Fuji, the bus ticketing office and bus stop is just outside the hotel! Its location is very convenient! It overlooks the Shibuya crossing so that’s a huge plus! :)

Reviewed December 09, 2019

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10.0
Exceptional
Ma. from Philippines
Family with teens
STANDARD TRIPLE (Twin+1 Extra)
Stayed 2 nights in December 2019

Amazing hotel! Very convenient place! Overlooking Shibuya Crossing!”

We had a very nice experience with Shibuya Excel Hotel Tokyu! Staff were friendly and helpful. Location was amazing (just above Shibuya Mark City). It’s the last bus stop if you’re riding the Aiport Limousine from Narita Airport. Tokyo Metro and JR Yamanote line’s just outside the hotel. If you’re planning to go to see Mt. Fuji, the bus ticketing office and bus stop is just outside the hotel! Its location is very convenient! It overlooks the Shibuya crossing so that’s a huge plus! :)

Reviewed December 09, 2019

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10.0
Exceptional
Juhl from Philippines
Couple
Standard Double Room - Non-Smoking, 7th-12th Floor
Stayed 4 nights in October 2017

Highlight of our Tokyo stay”

This hotel couldn't have been better - Direct entry from Shibuya station. Overlooking the Shibuya Scramble and Hachicko. You can also get a view of the rooftop soccer field featured in the fast and the furious movie. The hotel is very busy as i assume they are fully booked but we didn't mind. Never had to wait for an elevator or service from the front desk. If this is your first time in Tokyo (Like us!) i would definitely recommend this hotel as your home base for 3-4 days where you can explore Shibuya and be only 10-15 minutes away from your hotel or wander to Harajuku (1 station away) or Shinjuku (2 stations away). There is a lot of food and shopping in and around the hotel everything is walking distance including a massive basement for Tokyu Mall that basically has everything. I couldn't say anything bad from our trip - Maybe that the mini bar was empty? Lol.

Reviewed October 27, 2017

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9.0
Exceptional
Lynn from Malaysia
Group
Superior Park View Small Double Room - Non-Smoking, 13th-19th Floor
Stayed 4 nights in October 2014

The best location you can find”

Location, Convenience, Location!

This was my second stay at Shibuya Excel Hotel Tokyu and I can't imagine staying anywhere else in Shibuya if I were to come back again. You can't find a location better than this - right in the heart of Shibuya, near to railway stations, restaurants and cafes, shopping malls and to the Shibuya scramble. Everything was within easy reach and the view was spectacular. It was fun just people watching from the hotel room. The only down side was wifi wasn't that great. We didn't have a problem with the size of the room but if you prefer more room go for premiere double.

Reviewed November 04, 2014

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9.6
Exceptional
Chuah from Malaysia
Family with teens
Standard Triple Room - Non-Smoking, 7th-12th Floor
Stayed 3 nights in April 2016

Hotel Above Shibuya Crossing And Shibuya Station”

Known for its vibrant and energetic location, the 4-star Shibuya Excel Hotel Tokyu is above the fashionable Mark City shopping mall and surrounded by other countless malls, restaurants, and bars. This 408-room hotel likes to focus on the individual needs of the guests. The property has two floors reserved specifically for women with face cream, jewelry boxes, and plants in each room. There are also rooms for non-smokers and guests with disabilities. Other features include two restaurants, airport pick-up and drop-off, and an ice machine and drinks on every floor.

Reviewed April 17, 2016

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10.0
Exceptional
Karen from United States
Couple
Standard Double Room - Non-Smoking, 7th-12th Floor
Stayed 7 nights in June 2017

Great stay”

The Shibuya Excel Hotel Tokyu is located adjacent to the Shibuya train station making it VERY convenient for traveling. We had an awesome view of the Shibuya crossing which added points to the location of the hotel. The rooms were very clean and fully stocked with all the amenities every day. A coin operated laundromat on the 8th, 9th and 10th floors allowed us to pack less clothes leaving room for more goodies to bring home. The staff was more than accommodating and most spoke flawless English besides Japanese. Thank you!

Reviewed June 23, 2017

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8.7
Excellent
Huong from United States
Solo traveler
Stayed 2 nights in March 2010

Great Location, Great Nightlife”

Great location Great views of Shibuya Friendly Staff
Hard to find Had a long wait for the room and there were quite a few people waiting but very few chairs to sit in

The biggest selling point is the location. It is right there in the middle of Shibuya, just a skip and hop to the infamous Shibuya 109. The hotel is very busy and there is a bit of a wait for help. I actually got cut off by a couple of other people staying there while waiting in line for things. I asked for early check-in and even though I was told it was ok, I ended up waiting almost until the regular check-in time to get into my room. Since I asked for it, they were going to charge me an additional fee but didn't tell me so. I didn't know about the fee until someone told me they were waving it since the room took so long. Everyone at reception spoke excellent English which was very helpful. There are 2 glass elevators leading up to the rooms which offered a great view of Tokyo. The room itself was a good size with free internet (via dsl cable that was already in the room), a niffy alarm clock with buttons for all of the lights in the room, a vanity table with good lighting, tv, mini frig, hot water pot, tea, robes, slippers, etc. There's also a shuttle service to and from the hotel and airport for 3000 yen. The hotel may be right across from the train station in the Mark City Building, but it was hard to find. The lobby/reception is actually on the 5th floor. The first couple of floors is a shopping mall. You need to find a small room with an elevator that will take you to reception. That room is right across from the escalators that are outside. From there you take another elevator to get to your room. The food available there was extremely overpriced so I never ate at the hotel, but there are great places to eat all around Shibuya, some of which are open 24/7. Many places are open late in Shibuya and I always saw people walking around and hanging out. It's easy to get around to Shinijuku from Shibuya, but you'd have to do a bit of train changing and it's a long train ride from major tourist attractions like Asakusa, Ginza, Fish Mar

Reviewed April 12, 2010

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9.2
Exceptional
Ian from United States
Couple
Standard Twin Room - Non-Smoking, 7th-12th Floor
Stayed 3 nights in January 2019

Comfortable and well-located”

The hotel is in an excellent location. It's on top of a complex that connects via skybridge with Shibuya Station and you can reach it, and the other facilities connected to it (such as the Tokyu Department Store) in just a minutes' walk. We got to the hotel from Narita by taking the limousine bus, which departed from the Terminal 1 South Wing and went right to the door of the hotel. You can take the Narita Express train but if you have luggage be aware that you have to walk a bit (something to be aware of if you have much luggage). Our room had a great view of the Shibuya scramble crossing, the only problem slight being that quite a bit of condensation appeared on the inside of the windows during the night - our stay was during 10-11 C degree weather. We didn't use the hotel restaurant so no comments on that. I would stay here again if traveling with just adults. I don't think the area is all that suited for tourists with young children.

Reviewed January 21, 2019

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10.0
Exceptional
Radhika from United Kingdom
Group
Stayed 3 nights in June 2018

Excellent Tokyo hotel”

I booked the Excel Shibuya for my first trip to Japan having read some great reviews of the hotel. Our stay exceeded that completely!! Firstly the location of this hotel is Incredible... directly within shibuya station practically. From the glass elevator you can are overlooking shibuya crossing. Yhe view is simply stunning and so practical as a point of access to get around Tokyo. The hotel is clean and comfortable with excellent toiletries and a lovely shower. The breakfast is wonderful and you can choose between Japanese set meal or western buffet. I cannot recommend this hotel enough and will stay here again when I return to Tokyo!

Reviewed July 01, 2018

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9.0
Exceptional
Isabella from Denmark
Group
Standard Twin Room - Non-Smoking, 7th-12th Floor
Stayed 15 nights in July 2009

Great hotel in the heart of Shibuya.”

Very clean rooms, great location and nice staff. Limousine bus directly from the airport to the hotel. (and the other way)
Breakfast not included.

Shibuya Excel Hotel Tokyu has a great location, just in the heart of Shibuya and right next to Shibuya station. The rooms are very clean, comfortable and just the right size. The staff speaks good English and are very helpful if you have any questions. A great useful thing is the free internet, which is included in all rooms. Unfortunately this hotel doesn't include breakfast and their restaurants are very expensive, so I recommend buying your own breakfast in the supermarket to have in the room.

Reviewed July 20, 2009

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9.3
Exceptional
Graham from Australia
Business traveler
Standard Double Room - Non-Smoking, 7th-12th Floor
Stayed 5 nights in August 2010

Shibuya Excel Hotel is the best”

Great location with access to all the rail netwroks, fantastic views, clean, comfortable and very accomodating to the 'western' traveller without compromising the lovely Japanese culture.
I honestly cannot think of anything that I did not like. The only thing I found difficult was finding the entry and exit to the hotel foyer when i first arrived!! Maybe some more signs for silly people like me.

The Shibuya Excel Hotel was my first stay in Tokyo Japan. I must say it was the most wonderful experience. The Hotel is brilliantly located, has the best views, lovely and clean and tidy and very quiet. Very relaxing to return to after a busy day exploring this wonderful part of the world. The staff are great ambassadors for Japan and maintain that lovely warmth, respect and friendliness of all Japanese people. I have no hesitation in recommending the Shibuya Excel to anyone who is looking for a reasonably priced, comfortable hotel in Tokyo. The longer you stay the better!!!

Reviewed September 08, 2010

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8.0
Excellent
Penti from Indonesia
Family with teens
Superior Park View Small Double Room - Non-Smoking, 13th-19th Floor
Stayed 3 nights in March 2010

Easy Access, in Front of Famous Hachiko statue!”

Located in front of Shibuya station, in Shibuya Mark City, where in second floor has a connecting floor to Shibuya Station.
nothing..

I Love this Hotel! Last March is my second time to stay in Shibuya Excel Hotel Tokyu Tokyo, and I still satisfied with this hotel. This hotel is not a fancy 5 star hotel, but has a superb location, clean room, small but not too tiny rooms (we still have enough space with our 2 big luggage). Near Shibuya stations means near restaurants and cool shopping areas! It is located just in front of Shibuya station, a JR station and has a connecting floor from the hotel to Shibuya station. Easy access to go to every part of Tokyo. It's also connected to Tokyu Department Stores, who has a kids play area in the roof top. Definetely will stay in this hotel again!!

Reviewed April 12, 2010

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9.6
Exceptional
Renee from Singapore
Solo traveler
Stayed 4 nights in January 2018

Glad of my choice”

The are 2 things I will choose to return to Shibuya Excel for 1) every room comes with a smartphone with WiFi and local calls/SMS that you can take out with you. Google map app is already installed. The phone has local number that my local friends can call me at. I hardly use my iPhone and the data plan I bought. 2) location - right by Shibuya Station with JR and metro lines. Shibuya Excel Hotel is one of the Airport limousine bus drop off/pick up stop. Much more convenient to take the limousine bus to/fro airport than JR train. Hotel sits right by the famous Shibuya crossing and I can watch the crossings from my room. There are several economical Japanese eateries or cafes for breakfast if you are not opting for hotel breakfast. There is a mall Mark City attached to hotel with supermarket and a long food gallery Food Show in the basement with lots of Japanese food choices and fresh fruits.

Reviewed January 30, 2018

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