15 Jan 2019
Tuesday
16 Jan 2019
Wednesday
2 adults
1 room
Shibuya Excel Hotel Tokyu
Shibuya Excel Hotel Tokyu
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10.0
Exceptional

"Best Downtown Location"

Vivek

|

March 4, 2018

Excel Single Room Shibuya Excel Hotel Tokyu
Excel Single Room
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Interior view Shibuya Excel Hotel Tokyu
Interior view
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Interior view Shibuya Excel Hotel Tokyu
Interior view
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Shibuya Excel Hotel Tokyu
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Exceptional
Location
9.7
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What guests are saying:
except less bell boy
Vipada from Thailand
Family with young children
Hotel is located beside to Shibuya Station and connected to Mark City shopping mall. Easily accessible as well from the airports. Note that not all rooms get the Shibuya crossing view.
Hong from Singapore
Couple
Good location
sharon from Philippines
Family with young children
Hotel is in the heart of Shibuya. Excellent location, connected to metro/ train station (in 3rd floor). Very helpful staff and very cooperative. I’m definitely staying in this hotel again.
Shaikha from United Arab Emirates
Family with teens
Very strategy location, clean, and the staff are friendly too.
Cheah from Malaysia
Couple
It’s time for them to do renovation for the bathroom. Grout on the bath tub walls need to be replaced.
Annie from Australia
Couple
Great location, very easy to find. The room was comfortable and clean, the phone charger within the room was an awesome plus. Even though, you are in the middle of the hustle of the crossing, the room was very quiet.
Leslie from United States
Couple
The hotel is conveniently located to the shops and subway. The room we got had wonderful views of the city and Shibuya Scramble crossing!
Jessica from Australia
Family with teens

Shibuya Excel Hotel Tokyu

1-12-2 Dougenzaka, Shibuya, Tokyo, Japan, 150-0043 - View on map
Exceptional location
- Inside city center
- What's nearby?
Excellent
From 3340 reviewsSee what guests said
8.5
/
10
Excellent cleanliness
8.7
Recommended by 95% of guests
Value for money8.0
Distance to city center0.0 Km
Location rating9.7
Nearest airportHaneda International Airport (HND)
Distance to airport13.5 km

  • 190 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

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8.3
Excellent
Room comfort & quality
This property is in high demand!Booked 45 times since yesterday | 30 travelers are looking at this property right now
Excel Single Room
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Excel Single Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 single bed
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Semi Double Room
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Semi Double Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
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View Single Room
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View Single Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 single bed
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Excel Twin Room
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Excel Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Standard Single Room - Non-Smoking
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Standard Single Room - Non-Smoking
...
  • Room size: 20 m²/215 ft²
  • Shower and bathtub
  • 1 single bed
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Premiere Double Room
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Premiere Double Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Standard Twin Room
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Standard Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Standard Double Room
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Standard Double Room
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 queen bed
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View Twin Room
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View Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Triple Room
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Triple Room
...
  • Room size: 34 m²/366 ft²
  • City view
  • 3 single beds
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What people love about the property

  • 10.0
    Exceptional

    "Room is spacious and clean."

    Rojphan

    |

    March 6, 2018

  • 9.6
    Exceptional

    "Clean with accommodating staff!!"

    Chanel

    |

    April 15, 2018

  • 9.6
    Exceptional

    "The rooms are clean, and the staff service was excellent."

    Eri

    |

    October 26, 2017

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More about Shibuya Excel Hotel Tokyu

More about Shibuya Excel Hotel Tokyu

9.6
Exceptional

"Nice and helpful staff."

Rudy

|

January 9, 2018

An overview

Known for its vibrant and energetic location, the 4-star Shibuya Excel Hotel Tokyu is above the fashionable Mark City shopping mall and surrounded by other countless malls, restaurants, and bars. This 408-room hotel likes to focus on the individual needs of the guests. The property has two floors reserved specifically for women with face cream, jewelry boxes, and plants in each room. There are also rooms for non-smokers and guests with disabilities. Other features include two restaurants, airport pick-up and drop-off, and an ice machine and drinks on every floor. To reserve your stay, just use our secure online booking form.

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

9.6
Exceptional

"Excellent place to stay."

Jennifer

|

May 11, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (3340)Booking.com Reviews (591)
8.5
/
10
Excellent
From 3340 reviews
Cleanliness8.7
Facilities8.1
Location9.7
Room comfort and quality8.3
Service8.4
Value for money8.0
Provided by verified guests of Agoda
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All guests (3340)
All room types

Show reviews that mention 

Showing 1821 verified guest comments
12345
9.2
Exceptional
Wileen from Singapore
Couple
Standard Double Room
Stayed 1 night in December 2018
Excellent location”
We enjoyed our stay because this hotel was in the Heart of shibuya. Its impossible to see Shibuya crossing from the room, but you can catch it from the lift lobbies / restaurants / lifts. I feel that the staff arent as "warm" as the other hotels I stayed in..Check in was at 2pm, and we werent allowed to check in at 11am +collect key later until i requested for such process. But our rooms were upgraded, yay! Housekeeping does minimal housekeeping (only makes beds, and clears the bin but not so much of clearing empty milk cartons beside the bin, so do not expect much from that). Otherwise, the room is clean, serves what it needs to, and location is fantastic :)
Reviewed January 10, 2019
8.0
Excellent
Christine from Indonesia
Couple
Superior Single Room
Stayed 4 nights in December 2018
Very good”
A little bit not flexible about check-in prosedure, so when u arrived in the morning you can’t do the check in first until u wait the time to collect the key, but you must wait till noon to do check in and when the hotel already crowded you still also must queuing from the last line, and I’m in that condition feel realy not comfortable
Reviewed January 09, 2019
8.8
Excellent
sittipun from Thailand
Family with young children
Semi Double Room
Stayed 1 night in January 2019
Good view ”
From the hotel you could see the Shibuya crossing, an outstanding view. The room I booked was quite big. The staff were friendly and helpful. I've went to Tokyo a lot of times and I always book this hotel (if it was free tho :D). Great hotel.
Reviewed January 05, 2019
9.6
Exceptional
WENDY from Singapore
Family with teens
Semi Double Room
Stayed 3 nights in December 2018
Excellent choice for Tokyo ”
First of all, the location is unbeatable, at the heart of everything. Lots of food choices and shopping and great transport connections. The airport limo service is a life saver if you have lots of luggage. Most staff speak some English and they were all very helpful and responsive. Room size is decent for a Tokyo hotel but we struggled to fully open up 2 big luggages. If you are driving the entrance can be hard to locate as we made 3 rounds before finding it and only after some help from locals. It is located able Shibuya Mark City Mall. Would definitely stay again
Reviewed December 31, 2018
8.4
Excellent
Minnelli from Malaysia
Family with young children
Quad Room
Stayed 4 nights in December 2018
Superb Location ”
I have nothing to complain about the location because the subway just underneath the hotel, pharmacies, convenient store and restaurants or cafes are everywhere. Everything was just so convenient for us especially travelling with kids. But there's only 1 particular thing that disappoint me, when we rest in the room after a whole day walk, the television really have nothing to watch except news or documentary in japanese language. No movie or cartoon for my kids. Basically, only Japanese channels. At least they have few option for other languages. We are foreign tourist, cant expect us to understand japanese show. I hope the hotel will consider to add in few more channel in English or Chinese or Bahasa in future.
Reviewed December 22, 2018
8.8
Excellent
Anurax from Singapore
Couple
Semi Double Room
Stayed 5 nights in December 2018
Great Hotel but Pancakes for Pillows”
Really great location for touring Japan. Airport bus stops directly. Subway is nearby. Shopping and food is fantastic. The rooms were decently sized and the breakfast is great. I recommend the Japanese breakfast option But .... there’s alway a however but .... the pillows are as flat as pancakes. I know cultures differ but the pillows were as flat as pancakes and made sleeping not comfortable so unless you sleep flat or layer your clothes to substitute a pillow or BYO pillow. Really liked everything but the pillow
Reviewed December 20, 2018
9.2
Exceptional
Rama from Indonesia
Family with young children
Standard Twin Room
Stayed 2 nights in January 2019
Excellent Access and Location To JR Lines and Subway. Also easy to get Airport Limosine”
Excellent Location Very Close to Hachiko Shibuya 109 is walking distance
Reviewed January 10, 2019
9.2
Exceptional
Caroline from Philippines
Family with teens
Standard Twin Room
Stayed 2 nights in December 2018
GREAT location”
Very convenient location. Took the limousine bus from Haneda and airport which stopped at the lobby of the hotel. Hotel is in the mall so everything was within reach. No need to leave the building to take the train, the station is connected tot he building. Room size was good and staff were helpful.
Reviewed January 06, 2019
8.8
Excellent
Abraham from Philippines
Family with teens
Standard Twin Room
Stayed 6 nights in December 2018
Great Location, Clean Rooms, Good Service”
The hotel's location is great as it is just above the Shibuya train station and at the heart of Shibuya district, with a lot of malls, shopping outlets and restaurants within walking distance. There is a grocery and huge food court below the hotel - the Tokyu Foodshow- where you can find a lot of Japanese delicacies. The hotel rooms are clean and bigger than those you will find in other Japanese hotels, and the staff are English-speaking and very service-oriented. For those taking the airport limousine bus, this hotel is one of two hotel pick up and drop off points - so it is very convenient. I was very satisfied with my stay in this hotel and would highly recommend it.
Reviewed January 02, 2019
10.0
Exceptional
Amanda from Indonesia
Solo traveler
View Single Room
Stayed 1 night in December 2018
Perfect location & highly recommended.”
It is my third stay in Shibuya Excel Tokyu. This time I’ve got upgraded to ladies floor room. For me, the location is perfect, in the heart of Shibuya station. Easy to find & very convenient. Another plus point, it is the first stop for Airport Limousine Bus to both Haneda & Narita, also major nearby city (Shizuoka, etc).
Reviewed December 15, 2018
10.0
Exceptional
Sharifah from Malaysia
Business traveler
Semi Double Room
Stayed 6 nights in December 2018
near to everything”
The hotel is just seconds away from Narita Express exit (if you come from Narita airport) and it is also at the same level with the bus station to Narita Airport. I stayed here for 6 nights to attend a conference. It took me less that 15 minutes to travel to the conference venue which is near Nogizaka Station, although the Shibuya station was at the moment under a lot of maintenance repair. The hotel is at the centre of everything, restaurants, department stores and for a muslim traveler, its also near to a few halal food restaurants. Will definitely stay here again. From my hotel room I can see the shibuya crossing directly.
Reviewed December 13, 2018
9.6
Exceptional
Ung from Malaysia
Group
Quad Room
Stayed 2 nights in November 2018
Great location”
We booked a quadruple room. The size of the room is adequate just that there is a coffee table with three chairs in the middle of the room which is right in the middle of the way. It would be better if we had a smaller table. Also, we paid our room rate well before we arrived and was not notify for any other charges up until the time we check out, 8% city tax was collected upon check out. It is just a,very small amount but we should any how be informed at least the time we check in. Otherwise, everything is wonderful.
Reviewed November 12, 2018
8.0
Excellent
Nino from Australia
Family with teens
Quad Room
Stayed 5 nights in October 2018
Good hotel in a great location”
Would definetely come back to this hotel for its location. Our family room was very clean and comfortable. The Nespresso Machine in the room was an added bonus. The location to the train and subway station made it real easy to plan day trips as well as catch the Narita express train back to the airport. Shibuya and most of Tokyo can be quite overwhelming ,So having a place that was easy to get to and from helped take some of the stress away of being in a big city that you can easily get lost in without a great deal of people that speak English.
Reviewed October 20, 2018
8.4
Excellent
Reggie from Guam
Family with young children
Standard Twin Room
Stayed 1 night in December 2018
Different price as shown”
I was charged an extra $100 per night because my daughter who is 11 is considered an adult. When I booked on Agoda, I put all my family members and the age of my children (11 & 5yrs) thinking that i am all set. During check-in I was told that I had to pay extra $100 per night for my child that is 11 yrs old who is considered an adult. The hotel or Agoda should’ve charged the right amount from the start when I did my booking online since I put the right ages of my child. I consider this as a bait and switch tactic. I wouldn’t have booked this hotel if I knew the exact price from the start.
Reviewed December 27, 2018
7.2
Very good
vivien from Indonesia
Family with teens
Triple Room
Stayed 2 nights in December 2018
Strategic but too crowded”
The location actually really strategic , in the shibuya intersection. But for me, it’s too crowded, and the hotel also too crowded. I’m asking for more water at 7.30 pm and the staff didn’t want to give me, although i want to pay. And he asked me to buy outside the hotel and told me to get from vending machine which didnt provide any water. It’s so ridiculus. And the cleaning service seemed only clean the bed not the table .
Reviewed December 19, 2018
10.0
Exceptional
ronny from Indonesia
Family with teens
Standard Twin Room
Stayed 3 nights in January 2019
Awesome location”
room is big, clean, location is very near to JR station, many restaurants and shopping area.
Reviewed January 08, 2019
9.2
Exceptional
sittipun from Thailand
Family with young children
View Twin Room
Stayed 1 night in January 2019
EXCELent Hotel ”
Great location. Outstanding view of Shibuya crossing.
Reviewed January 05, 2019
8.0
Excellent
sutiana from Indonesia
Family with young children
Twin
Stayed 6 nights in December 2018
Very good”
Good as always..
Reviewed January 04, 2019
8.8
Excellent
Aries from Indonesia
Family with young children
Excel Twin Room
Stayed 2 nights in December 2018
Perfect Location”
We stayed 2 days included new years eve. Perfect location for countdown. Just go down from the hotel, we can see the crowd celebrating new year
Reviewed January 03, 2019
8.0
Excellent
Arthur
Business traveler
Single Room
Stayed 1 night in December 2018
Very good”
Very convenient place and very close to the Subway Station
Reviewed January 02, 2019
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  • Exceptional location
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