November 30, 2018
190 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.0|
|Distance to city center||0.0 Km|
|Nearest airport||Haneda Airport (HND)|
|Distance to airport||14.1 km|
"For me, the location is perfect, in the heart of Shibuya station."
December 15, 2018
January 5, 2019
"Room is big, clean, location is very near to JR station, many restaurants and shopping area."
January 8, 2019
"our rooms were upgraded, yay!"
January 10, 2019
Known for its vibrant and energetic location, the 4-star Shibuya Excel Hotel Tokyu is above the fashionable Mark City shopping mall and surrounded by other countless malls, restaurants, and bars. This 408-room hotel likes to focus on the individual needs of the guests. The property has two floors reserved specifically for women with face cream, jewelry boxes, and plants in each room. There are also rooms for non-smokers and guests with disabilities. Other features include two restaurants, airport pick-up and drop-off, and an ice machine and drinks on every floor. To reserve your stay, just use our secure online booking form.
"I love the breakfast here, it is very tasty."
December 19, 2018
Children and extra beds
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-5 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 6 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Show reviews that mention
Great location to public transportation and access to Shibuya ”
Great location for everything
great location in Shibuya”
I have stayed 3x at this hotel because of the location & ladies floor facilities. Front desk staffs need to be more attentive, they are busy on the phone and ignoring the guest. Other than that, this hotel is a nice place to stay in Shibuya area.
Easily assessible from Narita airport direct by JR NEX. Located in Mark City above the Shibuya Station & surrounded by departmental stores & drug stores for shopping & eating. Polite staff & pleasant stay.
All about the location”
Location is the best part about this hotel. You can’t beat the location, Shibuya station is right there and there are tons of food options on property and shops and bars surrounding the hotel. Hotel was a bit pricey, but for a one night stay it was worth it. The hotel is also a stop for the airport limousine which was really nice coming from Haneda Airport and when heading out to Narita Airport. Highly recommended when you are traveling with luggage and flying in/out during the day.
When in Shibuya, we stay in this hotel. Well, not so much a good bang for the buck as it can be pricey here. The best thing about this hotel is its location. There’s a mall in the building, good izakayas and yakitori places near the neon-lit pachinko pinball gaming centers, and trip advisor awarded steak and yakiniku joints around the block... Oh, and you will find the Hachiku statue and the Shibuya Crossing or “The Scramble” (world’s busiest intersection), right across the street from the hotel. In some of our stays, we could even see these landmarks from the bedroom window.
We enjoyed our stay because this hotel was in the Heart of shibuya. Its impossible to see Shibuya crossing from the room, but you can catch it from the lift lobbies / restaurants / lifts. I feel that the staff arent as "warm" as the other hotels I stayed in..Check in was at 2pm, and we werent allowed to check in at 11am +collect key later until i requested for such process. But our rooms were upgraded, yay! Housekeeping does minimal housekeeping (only makes beds, and clears the bin but not so much of clearing empty milk cartons beside the bin, so do not expect much from that). Otherwise, the room is clean, serves what it needs to, and location is fantastic :)
A little bit not flexible about check-in prosedure, so when u arrived in the morning you can’t do the check in first until u wait the time to collect the key, but you must wait till noon to do check in and when the hotel already crowded you still also must queuing from the last line, and I’m in that condition feel realy not comfortable
Good view ”
From the hotel you could see the Shibuya crossing, an outstanding view. The room I booked was quite big. The staff were friendly and helpful. I've went to Tokyo a lot of times and I always book this hotel (if it was free tho :D). Great hotel.
Excellent choice for Tokyo ”
First of all, the location is unbeatable, at the heart of everything. Lots of food choices and shopping and great transport connections. The airport limo service is a life saver if you have lots of luggage. Most staff speak some English and they were all very helpful and responsive. Room size is decent for a Tokyo hotel but we struggled to fully open up 2 big luggages. If you are driving the entrance can be hard to locate as we made 3 rounds before finding it and only after some help from locals. It is located able Shibuya Mark City Mall. Would definitely stay again
Superb Location ”
I have nothing to complain about the location because the subway just underneath the hotel, pharmacies, convenient store and restaurants or cafes are everywhere. Everything was just so convenient for us especially travelling with kids. But there's only 1 particular thing that disappoint me, when we rest in the room after a whole day walk, the television really have nothing to watch except news or documentary in japanese language. No movie or cartoon for my kids. Basically, only Japanese channels. At least they have few option for other languages. We are foreign tourist, cant expect us to understand japanese show. I hope the hotel will consider to add in few more channel in English or Chinese or Bahasa in future.
Great Hotel but Pancakes for Pillows”
Really great location for touring Japan. Airport bus stops directly. Subway is nearby. Shopping and food is fantastic. The rooms were decently sized and the breakfast is great. I recommend the Japanese breakfast option But .... there’s alway a however but .... the pillows are as flat as pancakes. I know cultures differ but the pillows were as flat as pancakes and made sleeping not comfortable so unless you sleep flat or layer your clothes to substitute a pillow or BYO pillow. Really liked everything but the pillow
Perfect location & highly recommended.”
It is my third stay in Shibuya Excel Tokyu. This time I’ve got upgraded to ladies floor room. For me, the location is perfect, in the heart of Shibuya station. Easy to find & very convenient. Another plus point, it is the first stop for Airport Limousine Bus to both Haneda & Narita, also major nearby city (Shizuoka, etc).
near to everything”
The hotel is just seconds away from Narita Express exit (if you come from Narita airport) and it is also at the same level with the bus station to Narita Airport. I stayed here for 6 nights to attend a conference. It took me less that 15 minutes to travel to the conference venue which is near Nogizaka Station, although the Shibuya station was at the moment under a lot of maintenance repair. The hotel is at the centre of everything, restaurants, department stores and for a muslim traveler, its also near to a few halal food restaurants. Will definitely stay here again. From my hotel room I can see the shibuya crossing directly.
We booked a quadruple room. The size of the room is adequate just that there is a coffee table with three chairs in the middle of the room which is right in the middle of the way. It would be better if we had a smaller table. Also, we paid our room rate well before we arrived and was not notify for any other charges up until the time we check out, 8% city tax was collected upon check out. It is just a,very small amount but we should any how be informed at least the time we check in. Otherwise, everything is wonderful.
Good hotel in a great location”
Would definetely come back to this hotel for its location. Our family room was very clean and comfortable. The Nespresso Machine in the room was an added bonus. The location to the train and subway station made it real easy to plan day trips as well as catch the Narita express train back to the airport. Shibuya and most of Tokyo can be quite overwhelming ,So having a place that was easy to get to and from helped take some of the stress away of being in a big city that you can easily get lost in without a great deal of people that speak English.
very good hotel”
just over Shibuya station, the location is great- with great view over the crossing. the rooms were very nice and with great view - although the price isn't so cheap you definitely get what you pay for!
Perfectly located on shibuya station. You just need to hit the 3rd floor and voila, you are ready to take either the subway or train. We stayed in their standard room, pretty small for us three but we love the view as we can watch the shibuya crossing from our window. Other advantage is that there's an airport bus going to both Narita and Haneda Airport which stop just in front of the hotel. I would definitely come back to stay here!
They provided 7th fl, the lowest floor of the hotel. The view was horrible, backside of high billboard. I complained this, but they said no way. Don't wanna spend this amount of money for backside billboard view.
Big room with standard bed”
location is the best.
Shibuya Excel Hotel Tokyu