everything is perfect ”

considering most of the hotel in japan are very limited in size, this hotel in shibuya area is spacious enough for two person without have to squeeze in between walkway. the location also very strategic with subway and shopping area. walking distance to famous crossing area shibuya.

Accessible to the train station and shopping area. ”

Nice staff very helpful, great food.

Dirty especially the toilet”

Location is good. Only few minutes walk from Shibuya Station. Staff is good, front desk is helpful. However, the toilet is very very dirty. There was some feces still sticking on the toilet, we reported to the front desk immediately and also reported that there's only one pillow in a room for 2 person. It was around 4pm. The front desk acknowledged the issues and apologized . When we came back the room around 11pm, we discovered the toilet was still dirty, but one more pillow was provided. It was reported to the front desk again, the staff of front desk came and helped to clean the toilet, probably due to the insufficient of staff and equipment in night shift, it can only be cleaned with water. As a large hotel group in Japan, we don't expected this would happen. Indeed I really appreciate that staff of front desk who helped us, it was obviously not his fault, but he has taken up the responsibility due to someone's careless mistake. Personally we do not recommend this hotel for staying.

Great location & comfortable bed”

Great location, less than 5 min walk to the Shibuya crossing! The bed and pillow were very comfortable too! The only down side is it was very annoying to take the train from Shibuya Station to the Haneda airport with suitcases during rush hour. It will be better to take an airport bus there.

Heart of Shibuya! ”

Rooms Small as expected but not complaining because of the superb location. If you are looking to spend time in Shibuya, this is THE place to stay. Value for money compared to Shibuya Excel which cost 2 or 3 times more. Laundy and dryer available. Near shibuya station and literally just a lane behind the famous shibuya crossing. Next to Bic Camera and we also walked from Omotesando back to hotel. Surprisingly near. Like a 15-20mins walk.. Def staying here again !

Excellent location with clean room”

Excellent location literally next to shibuya station, crossing, and nearby hedgehog cafe! Can hear the faint sound of the trains but is not very loud (we stayed on level 7). Staff friendly and helpful. Room is clean, small and compact but is typical size for Tokyo. Stayed 2 nights but could definitely stay for longer. Good value and would recommend.

Unbeatable Location (albeit tiny room)”

Location was unbeatable. You just cross the road and you're at Shibuya Stn. Our room was tiny, but I would say they were normal by Japan Hotel standards. Good thing we are not very tall and bulky people. Rooms were always kept clean. Staff was very accommodating. No elevator from road to lobby (going down) so you need to carry your luggage down via escalator, and carry them up a flight of stairs when checking out.

We had a wonderful time at this hotel”

The location was very accessible, 5 min walk going to Shibuya crossing. Many shops around the hotel, staff were friendly, room was nice complete toiletries which was very important. Super near the bus station. I would high recommend this hotel 😁

Affordable place very near Shibuya crossing”

Location was perfect. A few minutes walk to Shibuya crossing but in a quiet uncrowded area. There’s a family mart steps away and there’s some massage places nearby. The room was very small as expected. At first I felt a little claustrophobic as it only had a small window and it wasn’t looking out to the street. The bed was comfy. The bathroom was very very small! But for the price and location, this hotel has high value for money.

Exceptional”

near to everything in shibuya

Super good location ”

I had stayed in 3 hotels in this trip. I would rate this the highest in terms of location! it’s right out of Shibuya station (less than 5 mins walk from shibuya crossing). It is my second time staying in this hotel so i kind of expected that the room is VERY small but enough to move around for 2 persons. Staff was friendly but would be great if they were more flexible by offering “complimentary” late check out as we arrived at about 11pm on the day of check-in.

Very good”

There are lots of shops around, the famous Shibuya Crossing is just 5 mins away. However, I don't recommend it to families with young children. Many people were drinking on the sidewalk, there were even drunk men in some of the restaurants we went in. The hotel is clean, but there is no English chanel. Breakfast is good, there's a wide variety of food to choose from. There are no "freebies" though, like in the other hotel we stayed in (e.g. moisturizer, facial oil, mask, bath salt, etc.). Overall, we had a good stay in this hotel.

superb location”

The hotel is situated opposite shibuya station right next to bic camera.. if you are one qith heavy luggage, exit 10 (hachiko exit) cant be used as there is only stairs.. so.. 1 way is out through the mall n down via escalator.. hotel room was really really small but clean.. could hear the train.. my 1st time staying at shibuya.. all along i stayed around shinjuku or disneyland area.. no regrets staying here.. managed to walk to disney store.. ichiran at shibuya.. shop around the vincinity.. by the way, the staff cant really speak good english.. but im fine with it.. will stay again..

Great stay in Shibuya area! ”

Pros: short walking distance to Limousine bus from airport and going back to Narita. We did this for convenience(lots of luggages) I advise to buy it in Narita upon arrival w discount. One way or R/T. Bus fare from Shibuya Excel hotel to Narita no discount. Bus going to Mt Fuji is also available here at Mark City/Shibuya Excel hotel 5th floor so its very convenient if you want to save some money for Mt Fuji tour. Very convenient. Only 1800yen for adults and 1500yen for kids rountrip fare. 2-3minutes walk to Shibuya crossing Scramble, Hachiko statue, and many restos around. Very near Don Quijote, HM,Uniqlo, disney store and many malls walking distance so if youre into shopping this place is perfect. Genki sushi is just a few minutes walk. Buffet breakfast is good many choices. Theres scale to weigh your luggage day before your flight and staffs are very accomodating. Non smoking twin room that i got is clean and with bathtub. So my son enjoyed the hot bath.. Thanks Shibuya Rei Hotel

Excellent location”

Pros: -100m from the Tokyo Metro Station & around 250m from the JR Station. -450m from the airport bus station -There’s a bus stop right in front of it following the Shibuya-Harajuku-Shinjuku route so it was really convenient for us. -Our room faced the train tracks & the busy Shibuya but it was quiet. I requested for a quiet room as I am a light sleeper. -Bed was comfy -Room is always clean -Staff were courteous and polite Cons: -Room is a bit small, the usual based on Japanese standards Others: -Can’t comment on the buffet breakfast as it wasn’t included in our booking but we tried it once & it was good. -I requested for a non-smoking room when I booked. Surprised that our initial room reeks of cigarette smoke but they managed to transfer us to a non-smoking room. They initially said that the rooms were fully booked but it’s a must for me as I am pregnant (guess they took pity on me hehe). Overall a good stay, will definitely come back.

Fantastic location”

5 mins to Shibuya station and located right beside a BIC camera, arcade for the kids and McDonalds. If you play Pokemon GO, it is also on top of many poke stops and a gym/raid. The room like any in tokyo, is small however has everything you need. Recommended.

Good breakfast Good location”

Enjoyed my stay during the business trip! however currently Shibuya station is having a huge renovation, the exit is complicated! For foreign who using the JR pass need to exchange the ticket in advance before proceeding to shinkansen or NEX express.

Good location, but..”

I've stayed with other Tokyu Rei hotels before and this is the oldest one so far. The location is very good! Their Standard Twin was actually a smoking room so after 1 night we requested to move to a non smoking room. To reach the lobby you have to go down a small escalator or stairs. XL luggages will be difficult. The bathroom was a bit smelly.

Excellent Hotel”

Considering space in tokyo, this hotel is good in terms of spacious room for 2 persons. I dont have to take turn to open our luggages. Still have place to seat in corner on top of that. Would love to stay here again if im back in Tokyo

Very good”

the entrance not very good for heavy luggage customer