"The staff are very friendly and helpful."
December 1, 2018
240 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.1|
|Distance to city center||0.5 Km|
|Nearest airport||Haneda Airport (HND)|
|Distance to airport||14.1 km|
"Breakfast buffet is very good, front desk staff also accommodating;"
December 23, 2018
"Location is perfect."
December 28, 2018
October 30, 2018
January 10, 2019
Providing 223 elegantly decorated rooms, Shibuya Tokyu REI Hotel is conveniently located among Tokyo’s many shops, restaurants, and entertainment venues. The Shibuya Hotel is an 80-minute drive from the Narita International Airport. It is conveniently located in front of Shibuya Station and is within walking distance of tourist attractions like Yoyogi Park, which is one of the most popular places for viewing cherry blossoms, the Meiji Shrine, the NHK Broadcasting Center, and the Yoyogi Stadium, which was built for the 1964 Summer Olympic Games. The on-site restaurant serves a wide range of delicious Asian and Western dishes. Shibuya Tokyu REI Hotel is ideal for travelers looking for great accommodation and easy access to many of Tokyo’s attractions.
"Great location, less than 5 min walk to the Shibuya crossing..."
January 11, 2019
Children and extra beds
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-5 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 6 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Show reviews that mention
everything is perfect ”
considering most of the hotel in japan are very limited in size, this hotel in shibuya area is spacious enough for two person without have to squeeze in between walkway. the location also very strategic with subway and shopping area. walking distance to famous crossing area shibuya.
Thank you for your comments. We are afraid our room is not so large due to space is limited.But it is functional. We are located near Shibuya crrosing. It takes a few min by foot.You can enjoy to go sightseeing. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
Accessible to the train station and shopping area. ”
Nice staff very helpful, great food.
Thank you for your comments. We are located near Shibuya station,Also located in center of Shibuya. We hope you can enjoy your shopping and sightseeing in Tokyo. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
Dirty especially the toilet”
Location is good. Only few minutes walk from Shibuya Station. Staff is good, front desk is helpful. However, the toilet is very very dirty. There was some feces still sticking on the toilet, we reported to the front desk immediately and also reported that there's only one pillow in a room for 2 person. It was around 4pm. The front desk acknowledged the issues and apologized . When we came back the room around 11pm, we discovered the toilet was still dirty, but one more pillow was provided. It was reported to the front desk again, the staff of front desk came and helped to clean the toilet, probably due to the insufficient of staff and equipment in night shift, it can only be cleaned with water. As a large hotel group in Japan, we don't expected this would happen. Indeed I really appreciate that staff of front desk who helped us, it was obviously not his fault, but he has taken up the responsibility due to someone's careless mistake. Personally we do not recommend this hotel for staying.
We are apologized about cleanliness.We will share your comments with housekeeping team to improve it.Also,we will share it to our front desk staff to help you. Thank you for your staying with us and comments. SHIBUYA TOKYU REI HOTEL
Great location & comfortable bed”
Great location, less than 5 min walk to the Shibuya crossing! The bed and pillow were very comfortable too! The only down side is it was very annoying to take the train from Shibuya Station to the Haneda airport with suitcases during rush hour. It will be better to take an airport bus there.
Thank you for your comments. We are located near Shibuiya crossing.It take a few min by foot.Also you can enjoy go shopping or sightseeing around here. You can take train from Shibuya to Haneda airport but you need to change line one time.Also,you can take airport limousine(public bus) from SHIBUYA area to the airport. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
Heart of Shibuya! ”
Rooms Small as expected but not complaining because of the superb location. If you are looking to spend time in Shibuya, this is THE place to stay. Value for money compared to Shibuya Excel which cost 2 or 3 times more. Laundy and dryer available. Near shibuya station and literally just a lane behind the famous shibuya crossing. Next to Bic Camera and we also walked from Omotesando back to hotel. Surprisingly near. Like a 15-20mins walk.. Def staying here again !
Thank you for your comments. Our room is not so large but functional.You can rest in the room comfortable. We are located near Shibuya station.It is very convenient to go sightseeing or shopping. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
Excellent location with clean room”
Excellent location literally next to shibuya station, crossing, and nearby hedgehog cafe! Can hear the faint sound of the trains but is not very loud (we stayed on level 7). Staff friendly and helpful. Room is clean, small and compact but is typical size for Tokyo. Stayed 2 nights but could definitely stay for longer. Good value and would recommend.
Thank you for your comments. We are located near Shibuya station.You can enjoy go sightseeing or shopping in Tokyo very easy. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
Unbeatable Location (albeit tiny room)”
Location was unbeatable. You just cross the road and you're at Shibuya Stn. Our room was tiny, but I would say they were normal by Japan Hotel standards. Good thing we are not very tall and bulky people. Rooms were always kept clean. Staff was very accommodating. No elevator from road to lobby (going down) so you need to carry your luggage down via escalator, and carry them up a flight of stairs when checking out.
Thank you for your comments. We are afraid there is not lift from the entrance to lobby.We have only the escalator and step.We are sorry for bother you. If you need to help to move your luggage,please contact to front desk.We will help you as possible. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
We had a wonderful time at this hotel”
The location was very accessible, 5 min walk going to Shibuya crossing. Many shops around the hotel, staff were friendly, room was nice complete toiletries which was very important. Super near the bus station. I would high recommend this hotel 😁
Thank you for your comments. We are located in center of Shibuya. You can go Shibuya crrosing or shopping area in Shibuya in a few min by foot. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
Affordable place very near Shibuya crossing”
Location was perfect. A few minutes walk to Shibuya crossing but in a quiet uncrowded area. There’s a family mart steps away and there’s some massage places nearby. The room was very small as expected. At first I felt a little claustrophobic as it only had a small window and it wasn’t looking out to the street. The bed was comfy. The bathroom was very very small! But for the price and location, this hotel has high value for money.
Thank you for your comments. Our room is not so large and bathroom is same size regardless of the room type. We are afraid double room have no view,because it is located next to the other building.(All room have window). We are located near Shibiya station.There is Convenience store(Familymart) near here. It is convenience to go sightseeing and shopping. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
near to everything in shibuya
Super good location ”
I had stayed in 3 hotels in this trip. I would rate this the highest in terms of location! it’s right out of Shibuya station (less than 5 mins walk from shibuya crossing). It is my second time staying in this hotel so i kind of expected that the room is VERY small but enough to move around for 2 persons. Staff was friendly but would be great if they were more flexible by offering “complimentary” late check out as we arrived at about 11pm on the day of check-in.
Thank you for your comments. We are located near Shibuya station.It is convenience to go shopping or sightseeing in Tokyo. It depends on room availability we can extend check out time.Please ask front desk about late check out. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
There are lots of shops around, the famous Shibuya Crossing is just 5 mins away. However, I don't recommend it to families with young children. Many people were drinking on the sidewalk, there were even drunk men in some of the restaurants we went in. The hotel is clean, but there is no English chanel. Breakfast is good, there's a wide variety of food to choose from. There are no "freebies" though, like in the other hotel we stayed in (e.g. moisturizer, facial oil, mask, bath salt, etc.). Overall, we had a good stay in this hotel.
Thank you for your comment. We give the ladies amenity for female guest when you check in,but it is limited now.We will be the opinions reference. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
The hotel is situated opposite shibuya station right next to bic camera.. if you are one qith heavy luggage, exit 10 (hachiko exit) cant be used as there is only stairs.. so.. 1 way is out through the mall n down via escalator.. hotel room was really really small but clean.. could hear the train.. my 1st time staying at shibuya.. all along i stayed around shinjuku or disneyland area.. no regrets staying here.. managed to walk to disney store.. ichiran at shibuya.. shop around the vincinity.. by the way, the staff cant really speak good english.. but im fine with it.. will stay again..
Thank you for your comments. Exit number 10 is subway exit(Not JR line).If you use JR line,Most nearest exit is Miyamasuzaka Exit.But Shibuya station is under construction now.Passage will be changed often.We are afraid it is better to ask train staff to the way to most nearest exit. Our room is not so large,but functional. We are looking forward to serivng you again. SHIBUYA TOKYU REI HOTEL
Great stay in Shibuya area! ”
Pros: short walking distance to Limousine bus from airport and going back to Narita. We did this for convenience(lots of luggages) I advise to buy it in Narita upon arrival w discount. One way or R/T. Bus fare from Shibuya Excel hotel to Narita no discount. Bus going to Mt Fuji is also available here at Mark City/Shibuya Excel hotel 5th floor so its very convenient if you want to save some money for Mt Fuji tour. Very convenient. Only 1800yen for adults and 1500yen for kids rountrip fare. 2-3minutes walk to Shibuya crossing Scramble, Hachiko statue, and many restos around. Very near Don Quijote, HM,Uniqlo, disney store and many malls walking distance so if youre into shopping this place is perfect. Genki sushi is just a few minutes walk. Buffet breakfast is good many choices. Theres scale to weigh your luggage day before your flight and staffs are very accomodating. Non smoking twin room that i got is clean and with bathtub. So my son enjoyed the hot bath.. Thanks Shibuya Rei Hotel
Thank you for staying with us.We got courage from your comments. We are located near Shibuya station,Shibuya crossing,Hachiko and shopping area in Shibuya. You can enjoy go sightseeing and shopping very easy. Also,you can go/from the airport is very convenience. Our breakfast is buffet style.You can enjoy our various dishes. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
Pros: -100m from the Tokyo Metro Station & around 250m from the JR Station. -450m from the airport bus station -There’s a bus stop right in front of it following the Shibuya-Harajuku-Shinjuku route so it was really convenient for us. -Our room faced the train tracks & the busy Shibuya but it was quiet. I requested for a quiet room as I am a light sleeper. -Bed was comfy -Room is always clean -Staff were courteous and polite Cons: -Room is a bit small, the usual based on Japanese standards Others: -Can’t comment on the buffet breakfast as it wasn’t included in our booking but we tried it once & it was good. -I requested for a non-smoking room when I booked. Surprised that our initial room reeks of cigarette smoke but they managed to transfer us to a non-smoking room. They initially said that the rooms were fully booked but it’s a must for me as I am pregnant (guess they took pity on me hehe). Overall a good stay, will definitely come back.
Thank you for your comments.We hope you enjoyed to stay in Tokyo. We can change the reservation from smoking room to Non-smoking room depends on room availability.But we will try to accept the guest requests as much as possible. We are located near Shibuya station and center of Shibuya area.But it is quiet in the guest room. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
5 mins to Shibuya station and located right beside a BIC camera, arcade for the kids and McDonalds. If you play Pokemon GO, it is also on top of many poke stops and a gym/raid. The room like any in tokyo, is small however has everything you need. Recommended.
Thank you for your comments. We are located in center of Shibuya. Bic Camera(Electronic Shop) and McDonald is next to our hotel. You can enjoy go sightseeing and shopping. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
Good breakfast Good location”
Enjoyed my stay during the business trip! however currently Shibuya station is having a huge renovation, the exit is complicated! For foreign who using the JR pass need to exchange the ticket in advance before proceeding to shinkansen or NEX express.
Now it is under construction in Shibuya station.We are afraid the exit is complicated because the passageway in the station is often changed.This construction is operated in a few years. Thank you for your comments. SHIBUYA TOKYU REI HOTEL
Good location, but..”
I've stayed with other Tokyu Rei hotels before and this is the oldest one so far. The location is very good! Their Standard Twin was actually a smoking room so after 1 night we requested to move to a non smoking room. To reach the lobby you have to go down a small escalator or stairs. XL luggages will be difficult. The bathroom was a bit smelly.
Thank you for comments. Our hotel is not so new(We are 40th anniversary in next year).But room and front area was renovated few years ago.We are afraid there is no lift from the entrance to front desk because of structures problem. We will try to accept your request about the reservation depends on room availability.Please ask to front desk when you come to our hotel next time.
Considering space in tokyo, this hotel is good in terms of spacious room for 2 persons. I dont have to take turn to open our luggages. Still have place to seat in corner on top of that. Would love to stay here again if im back in Tokyo
Thank you for your comments. Our room is not so large but functional.We are appreciate your comments. We are looking forward to serving you again. SHIBUYA TOKYU REI HOTEL
the entrance not very good for heavy luggage customer
We are sorry about the entrance.There is only the escalator and step from the entrance to front desk(There is no lift from the entrance). We will share your comments with our boss. Thank you for your comments, SHIBUYA TOKYU REI HOTEL
Shibuya Tokyu REI Hotel