Very good 8.0
Based on 1560 reviews

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Very good

based on 1560 reviews
  • Cleanliness 8.8
  • Facilities 7.6
  • Location 7.5
  • Room comfort and quality 8.2
  • Service 8.3
  • Value for money 7.7
  • Food and dining 7.2
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Natasha from Hong Kong
Economy Twin
Stayed 3 nights in September 2016
They should tighten their security systems
When I arrived and went up to our room, I has already noticed there wasn't a security pad to swipe our card to go to our floor. Fine, Tokyo is relatively safe. Then on the last night, we had two drunk guys wander onto our floor at 5am in the morning and knocked on our door violently until my friend woke up to open it. When the drunk guys saw that we weren't who they were looking for, they left and went to the next door over and started knocking on their door. We heard the knocking from our room. We mentioned this at check out and the staff just said 'Oh sorry yes it was a drunk Korean guy. He was looking for his friend he said was staying in one of the rooms. We had to call the police.' I felt the apology was not sincere and the staff didn't see the severity of the situation. My friend and I are girls, and though we are capable of taking care of ourselves, what if it was some psycho? It was really no relief to us that he was arrested. Seems irresponsible of the hotel to let drunk strangers in. Guess we weren't very smart either to open the door, but we were woken up in the middle of the night and thought there was some trouble. I don't think I'd stay there again. The location wasn't bad but a bit far from the limousine bus which we opted for.
Reviewed September 20, 2016

TAWFIQ from United Kingdom
The Villa Suite
Stayed 4 nights in September 2016
The Villa Suite
Wonderful room and views. Reception staff efficient but not especially helpful. Interesting neighbourhood.
Reviewed September 20, 2016

Fabio from Italy
Economy Double
Stayed 3 nights in September 2016
Cozy and modern
Well located, nice staff, clean room and good breakfast. Recommended.
Reviewed September 18, 2016

Sally from United Kingdom
Economy Double
Stayed 1 night in September 2016
Just what we needed
It was a small basic room which we had expected for what we were paying. It was clean and the staff were friendly. The bed was comfy. I would stay again.
Reviewed September 16, 2016

Katherine from Hong Kong
Families with young children
Economy Double
Stayed 3 nights in September 2016
Not convenient
Towels are smelly. Far away from station
Reviewed September 15, 2016

Phanid from Thailand
Economy Double
Stayed 2 nights in September 2016
Clean rooms construction noise
There were construction at the time and woke us up at 9am. Should have more facilities ie fitness
Reviewed September 15, 2016

Lara from United States
Superior Double
Stayed 2 nights in August 2016
Clean & Comfortable
Room was clean and comfortable, terrace bar and downstairs cafe were great to have in the hotel.
Reviewed September 14, 2016

Jerelene from Singapore
Superior Double
Stayed 4 nights in July 2016
Great stay!
Room is a little small, but nice location!
Reviewed September 12, 2016

|SHUI from Hong Kong
Economy Double
Stayed 1 night in September 2016
Semi double is too small
Very small bed and really not spacious leading to unpleasant experience
Reviewed September 12, 2016

Mitchell from United States
Families with older children
Economy Twin
Stayed 6 nights in September 2016
Highly recommend
Great hotel near Shinjuku Station
Reviewed September 12, 2016


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