Very good 7.4
Based on 469 reviews

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About this property


Located in the bustling area of Shinjuku, this hotel provides 400 well-appointed rooms and overlooks beautiful Shinjuku Central Park and landmark skyscrapers. The Shinjuku New City Hotel is just a five-minute walk from the Shinjuku train station. With its location in the Shinjuku area, the hotel is surrounded by many shops, electronic stores, game centers, restaurants, and nightclubs. Guests can just walk through the park to access Tokyo Metropolitan Government Building and other shopping areas. The 3-star hotel’s adjoining park, with its beautiful trees, provides guests with a relaxing atmosphere while still being situated among Shinjuku’s many shops and nightclubs.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Shuttle service
  • Valet parking

Things to do, ways to relax

  • Massage(s)

Dining, drinking, and snacking

  • Restaurant(s)
  • Vending machine

Services and conveniences

  • Daily housekeeping
  • Dry cleaning
  • Gift/souvenir shop
  • Laundromat
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Shop(s)
  • Smoking area


  • Elevator
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • Japanese
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s) Stay for free if using existing bedding.
  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 3:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 1 km
Distance to Airport: 25 km
Internet Usage Fee: 0
Number of Floors: 14
Number of Rooms : 400
Room Voltage: 110
Time to Airport (Minutes): 40
Year Hotel Built: 1979
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Verified traveler reviews

Filter by traveler type
Very good

based on 469 reviews
  • Cleanliness 7.8
  • Facilities 6.4
  • Location 7.3
  • Room Comfort/Standard 7.6
  • Service 7.7
  • Value for money 7.6
  • Food/Dining 6.4
Sort by

Boon from Singapore
Standard Twin Non-Smoking
Stayed 4 nights in April 2016
Value for money for stay in Shinjuku
This place is value for money. Location - it's about 15mins walk from Shinjuku station, or 10mins from local train station. From hotel, they do have shuttle bus service every half hour to-fro Shinjuku station at fix timing but i've never manage to catch it though. Nothing much to complaint about the room. Wifi is strong, toilet is clean... bed is ok. The staffs are friendly, and they'll let you leave the luggages after check-out. There is a FamilyMart nearby too, but nothing much else besides that.
Reviewed July 19, 2016

Janet from Philippines
Family with young children
Superior Twin - Non-Smoking
Stayed 6 nights in June 2016
Great location in Shinjuku
The hotel is in a prime location near the train station and yet it's away from the bustle of the crowd. Hotel staff is friendly and helpful. The pick up location at the station is not clearly explained in their website. This one needs improvement. We wasted an hour to look for it with no success and ended up walking and dragging our luggages to the hotel upon arrival.
Reviewed July 05, 2016

Vinh from Vietnam
Semi-Double Bed Non-Smoking
Stayed 2 nights in June 2016
Very good!
Reviewed July 03, 2016

David from Singapore
Semi-Double Bed Non-Smoking
Stayed 3 nights in June 2016
Very bad customer service at counter
Generally the hotel location and cleanliness are good. However, the service the counter staff is very bad. Counter staff are the most important frontline to customer, yet they are not customer oriented, unfriendly, not understanding, refuses to listen to customer's request and just go by the rules. This is a big contrast from the housekeeping and other staff, who always bring on a smile while serving customers and do they best to assist customers. Hope the hotel management can look into why there is such a big service gap between the counter staff and rest of staff in hotel.
Reviewed June 10, 2016

fu from United States
Semi-Double Bed Non-Smoking
Stayed 6 nights in May 2016
bad experience.our room find carpet bugs and get bite two days and then change the other room.
Reviewed June 04, 2016

Leonardus from Indonesia
Stayed 2 nights in July 2015
Just for sleep
Bit noisy but still acceptable Quite far from station but shuttle is provided Park is nearby Value to money for traveller
Reviewed May 25, 2016

Bonnie from Hong Kong
Solo traveler
Semi-Double Bed Non-Smoking
Stayed 2 nights in April 2016
Above average
Reviewed April 25, 2016

YAN from Hong Kong
Stayed 5 nights in September 2015
not bad and not good, just okay..
not bad and not good, just okay..
Reviewed April 14, 2016

Jerika from Guam
Family with young children
Semi-Double Bed Non-Smoking
Stayed 4 nights in March 2016
Good location for price
This hotel took care of our travel needs. However we were not informed about the construction going on before hand.
Reviewed April 11, 2016

AKRAM from Singapore
Semi-Double Bed Non-Smoking
Stayed 3 nights in April 2016
It is not possible to borrow power line adapter.
Reviewed April 05, 2016


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