Best Price on SHIROYAMA HOTEL kagoshima in Kagoshima + Reviews
SHIROYAMA HOTEL kagoshima
SHIROYAMA HOTEL kagoshima
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Economy Double Room - Non-Smoking SHIROYAMA HOTEL kagoshima
Economy Double Room - Non-Smoking
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Ballroom SHIROYAMA HOTEL kagoshima
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Bathroom SHIROYAMA HOTEL kagoshima
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Excellent
Location
8.2
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SHIROYAMA HOTEL kagoshima

Excellent location
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Excellent
From 396 reviewsSee what guests said
8.9
Recommended by 98% of guests
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Steamroom

Room choices
8.7
Excellent
Room comfort & quality
Don't miss out!10 travelers are looking at this property right now | 5 travelers have booked today.
Royal Suite with Sakurajima View
Royal Suite with Sakurajima View
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  • 126 m²/1356 ft²
  • Shower and bathtub
  • 2 double beds
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Royal Suite
Royal Suite
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  • Ocean view
  • 126 m²/1356 ft²
  • 2 double beds
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Executive Twin Non-Smoking
Executive Twin Non-Smoking
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  • Ocean view
  • 53 m²/570 ft²
  • 2 single beds
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Imperial Suite with Sakurajima View
Imperial Suite with Sakurajima View
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  • 126 m²/1356 ft²
  • Shower and bathtub
  • 2 double beds
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Imperial Suite
Imperial Suite
...
  • Ocean view
  • 126 m²/1356 ft²
  • 2 double beds
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Standard Double - Non-Smoking
Standard Double - Non-Smoking
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  • Garden view
  • 25 m²/269 ft²
  • 1 king bed
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Economy Double Room - Non-Smoking
Economy Double Room - Non-Smoking
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  • 17 m²/183 ft²
  • Non-smoking
  • 1 double bed
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Economy Double Room with No View - Non-Smoking
Economy Double Room with No View - Non-Smoking
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  • 17 m²/183 ft²
  • Shower and bathtub
  • 1 king bed
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Standard Twin Non-Smoking
Standard Twin Non-Smoking
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  • 25 m²/269 ft²
  • Non-smoking
  • 1 semi double bed and 1 dou...
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Single - 1 Person
Single - 1 Person
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  • 17 m²/183 ft²
  • Non-smoking
  • 1 queen bed
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More about SHIROYAMA HOTEL kagoshima

More about SHIROYAMA HOTEL kagoshima

"Excellent outdoor hot spring in hotel with superb view."

Reviewed May 4, 2017

Pui Y. from Hong Kong

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Very helpful and friendly staffs."

Yen K. from Singapore

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Family with older children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (396)Booking.com Reviews (1213)
8.9
Read reviews from:
Cleanliness9.2
Facilities9.0
Location8.2
Room comfort and quality8.7
Service9.4
Value for money8.8
Provided by verified guests of Agoda
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Economy Double Room - Non-Smoking
Standard Double - Non-Smoking
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Showing 194 verified guest comments
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9.2
Exceptional
Ping from Malaysia
Family with young children
Standard Twin Non-Smoking
Stayed 5 nights in May 2018
GERAT HOTEL”
GREAT HOTEL WITH GREAT VIEW!! EVERYTHING R GOOD, except the hotel is on hilltop. the only way to town is shuttle bus n taxi
Reviewed June 20, 2018
Thank you for taking the time to leave your comments. We hope that you and your family were able to take advantage of our complimentary shuttle bus for your trips into the downtown area of Kagoshima City, and enjoy the wonderful views of the city and Mt. Sakurajima from our hilltop location 108 m above sea level. We hope to see you again on your next trip to Kagoshima. Hidenori Tokuda, Assistant General Manager
Responded June 22, 2018
SHIROYAMA HOTEL kagoshima
10.0
Exceptional
MAY from Hong Kong
Solo traveler
Standard Twin Non-Smoking
Stayed 4 nights in June 2018
Staff are friendly and extremely helpful”
Words cannot express my good feelings with this nice hotel
Reviewed June 16, 2018
Thank you very much for your kind words. We are very happy to hear that you had a great experience with us, and we look forward to welcoming you back to Shiroyama Hotel Kagoshima again on your next trip. Hidenori Tokuda, Assistant General Manager
Responded June 22, 2018
SHIROYAMA HOTEL kagoshima
10.0
Exceptional
Tsuyoshi from United States
Couple
Superior Twin - Non-Smoking
Stayed 2 nights in May 2018
Exceptional”
The location is awesome. The view from the hotel is beautiful. The service of the staffs was excellent. Enjoyed the stay.
Reviewed May 25, 2018
Thank you for your kind comments. We are so glad to hear that your found our staff service to be excellent, and that you had a pleasant stay. We hope to see you again for another visit with us at Shiroyama Hotel Kagoshima. Hidenori Tokuda, Assistant General Manager
Responded June 08, 2018
SHIROYAMA HOTEL kagoshima
8.8
Excellent
Janet from Hong Kong
Business traveler
Moderate Twin Non-Smoking
Stayed 3 nights in May 2018
Amazing hotel”
The hotel is just amazing, although it is a bit difficult to get to as it's in the middle of the Shiroyama (a mountain). So you have to take the hotel shuttle or a taxi to get around. But the hotel itself is very clean, with nice facilities like hot springs (with a semi-outdoor one that you could gaze over the city while you're enjoying the spa!), and the restaurants are very nice too! The room is clean but it smells like someone had been smoking there during my whole stay of 3 days, even though it's on a non-smoking floor, so I guess they have to do something about their ventilation system. But then, the staff are just so helpful and lovely, and got me an air purifier in my room to get rid of the smell. So I love this hotel, and would definitely like to stay here again.
Reviewed May 20, 2018
Thank you very much for your lovely comments. We deeply apologize that you were inconvenienced by the unwanted smell in your room, and by our hilltop location. We are very happy to know that our staff was able to help you to solve the problem, and we will certainly investigate if there is a problem with the ventilation. Thank you for complimenting the cleanliness of the facilities, including the outdoor onsen, as well as the restaurants. We look forward to welcoming you back on your next visit with usat Shiroyama Hotel Kagoshima.
Responded May 30, 2018
SHIROYAMA HOTEL kagoshima
9.2
Exceptional
Marcel from Switzerland
Couple
Ocean View Twin Room - Non-Smoking
Stayed 1 night in April 2018
Big hotel on the hills of Kagoshima”
Huge hotel with integrated onsen, superb view of Sakurajima. Sadly a little far from the town, but the hotel operates a free and private bus system (every 30 minutes) !
Reviewed April 24, 2018
Thank you very much for your comments. As you mentioned, our hilltop location provides a wonderful view of Mt. Sakurajima, especially from the onsen, but means that the hotel is slightly removed from the city center. We are happy to know that you found our complimentary shuttle service to be convenient for your travels. We look forward to seeing you again at SHIROYAMA HOTEL kagoshima on your next trip. Hidenori Tokuda, Assistant General Manager
Responded May 14, 2018
SHIROYAMA HOTEL kagoshima
9.6
Exceptional
Hiu from Australia
Family with young children
Standard Double - Non-Smoking
Stayed 1 night in April 2018
Exceptional”
It has provided very good breakfast and have nice city view
Reviewed April 23, 2018
Thank you for staying with us at SHIROYAMA HOTEL kagoshima. We are very glad to hear that you enjoyed our breakfast selection, and the beautiful view over Kagoshima City and Mt. Sakurajima. We hope to welcome you back again on a future trip. Hidenori Tokuda, Assistant General Manager
Responded May 14, 2018
SHIROYAMA HOTEL kagoshima
8.8
Excellent
CHIU from Hong Kong
Couple
Standard Double - Non-Smoking
Stayed 1 night in March 2018
Excellent”
The shuttle bus was provide by Hotel between town area and hot spring with the city view. The staff of hotel in good English.
Reviewed March 26, 2018
10.0
Exceptional
Laurie from Canada
Group
Standard Double - Non-Smoking
Stayed 3 nights in March 2018
A destination hotel”
This hotel is a gem in Southern Kyushu. The facilities, the staff, the onsen (hot spring), the breakfast (make sure you get breakfast with your room) and the rooms are wonderful. If you arrive by train, the Hotel runs a free shuttle from the station. Although our family group was there to find ancestral roots, this hotel alone could be a destination for a relaxing week or so.
Reviewed March 11, 2018
Thank you very much for taking the time to leave your comments. We are so happy to hear that Hotel Shiroyama Kagoshima could provide you with a relaxing place to rest during your family trip. We are glad you were able to make use of our complimentary shuttle from Kagoshima Chuo Station, as well as enjoy our breakfast selection and the onsen. As you probably noticed, we are currently undergoing earthquake-proofing work and renovation in some areas, so we are glad you were able to enjoy the facilities despite the inconvenience. We look forward to welcoming you back again on your next trip to Kagoshima. Hidenori Tokuda, Assistant General Manager
Responded March 16, 2018
SHIROYAMA HOTEL kagoshima
9.6
Exceptional
Choi from Hong Kong
Family with teens
Standard Double - Non-Smoking
Stayed 2 nights in February 2018
Great public onsen hotel ”
This is the best public onsen hotel I went so far, hotel is very big, free parking, great view, room is big. Have shuttle bus service too, but the bus stop in town wasn’t clear at all, so bus sign etc. Onsen is very clean great view, out door Onsen bit small and only open after 1pm, but excellent facilities and very clean. Staffs is very friendly and helpful. Will come back again.
Reviewed February 18, 2018
Thank you for taking the time to give us your lovely comments. We are so glad to hear that you enjoyed your stay, and especially appreciate that you consider Hotel Shiroyama Kagoshima to be the best onsen hotel that you have visited. We will take into consideration your comment about the bus stop signage, and discuss it with the relevant departments so that we may continue to provide the best service for our guests. We look forward to seeing you again. Hidenori Tokuda, Assistant General Manager
Responded March 02, 2018
SHIROYAMA HOTEL kagoshima
8.8
Excellent
Rebecca from Hong Kong
Group
Standard Twin Non-Smoking
Stayed 2 nights in January 2018
Nice traditional hotel”
Located at the top of the mountain, with nice night view and hotspring is impressive. Clean and spacious facilities, not too crowded maybe because I stayed for Sunday and Monday. Carpark needs a bit walk outdoor, not preferred if it's in rain. Overall experience is good and value for money
Reviewed February 02, 2018
Thank you very much for your kind review. We are happy to hear that you enjoyed the onsen and the beautiful views from our hilltop location. Regarding the location of the car park, there is an additional underground parking area which is accessible by taking the elevator to B1, near the café and bakery. We hope you will find it convenient upon your next visit to Hotel Shiroyama Kagoshima. Hidenori Tokuda, Assistant General Manager
Responded February 08, 2018
SHIROYAMA HOTEL kagoshima
10.0
Exceptional
LANXIN from China
Solo traveler
Stayed 2 nights in April 2017
Superb hotel”
The staff, service and the view of hotel are definitely great! The location is okay but really appreciate the pick-up service. Worth every penny!
Reviewed January 30, 2018
Thank you for taking the time to give us your comments about your stay with us at Hotel Shiroyama Kagoshima. We are glad the pick-up service was convenient for you, and hope to see you again on your next trip to Kagoshima. Hidenori Tokuda, Assistant General Manager
Responded February 04, 2018
SHIROYAMA HOTEL kagoshima
10.0
Exceptional
hyojin from South Korea
Solo traveler
Single - 1 Person
Stayed 1 night in January 2018
최고에영. Two thumbs up!”
Simply the best. Everything’s perfect for me and the shuttle bus is very friendly and comfy. Highly recommend!!
Reviewed January 26, 2018
Thank you very much for your lovely comments. We are very happy to know that you had a wonderful stay with us, and we look forward to welcoming you back to Hotel Shiroyama Kagoshima on your next visit. 대단히 감사합니다. Hidenori Tokuda, Assistant General Manager
Responded February 04, 2018
SHIROYAMA HOTEL kagoshima
9.6
Exceptional
Vivian from Canada
Family with young children
Moderate Twin Non-Smoking
Stayed 1 night in December 2017
Perfect end to vacation”
Our family of ten (6 adults and 4 kids) spent the last night of our vacation in Kyushu at Hotel Shiroyama and it was a great one. It was Christmas Eve when we checked in and Mr. Tan was so helpful and also secured a near-impossible dinner reservation for us that night at the hotel's Japanese restaurant. The hotsprings and the atmosphere of the hotel were wonderful. Thoroughly enjoyed our stay and would not hesitate to stay again or to recommend to others.
Reviewed January 12, 2018
Thank you for your kind comments. We are very glad that we were able to accommodate you for dinner at our Japanese restaurant Suiren on the last night of your holiday, and that you were able to enjoy the onsen and Christmas decorations around the hotel. We look forward to seeing you again during your next stay at Hotel Shiroyama Kagoshima. Hidenori Tokuda, Assistant General Manager
Responded January 19, 2018
SHIROYAMA HOTEL kagoshima
9.2
Exceptional
Belinda from Hong Kong
Family with young children
Standard Twin Non-Smoking
Stayed 1 night in January 2018
Excellent service and nice hot spring”
Wonderful hot spring and I can enjoy the view of sukurajima. Service is excellent with shuttle bus to the main spot.
Reviewed January 07, 2018
Thank you very much for staying with us at Hotel Shiroyama Kagoshima. We are very happy to hear that you found our service to be excellent, and that you were able to make use of our complimentary shuttle bus as well as our Satsuma-no-yu onsen. We look forward to welcoming you back on a future trip. Hidenori Tokuda, Assistant General Manager
Responded January 13, 2018
SHIROYAMA HOTEL kagoshima
5.2
TJHIN from Hong Kong
Family with teens
Standard Double - Non-Smoking
Stayed 2 nights in December 2017
Above average”
The hotel furnishing is outdated & bed is very uncomfortable, nothing special except its onsen facing the mount sakurajima
Reviewed January 02, 2018
4.4
Theodore from United States
Family with young children
Standard Twin Non-Smoking
Stayed 3 nights in December 2017
3 nights - Marginal Experience”
For the amount of money charged, the room we were given had no view and was extremely small. The TV seemed to be ancient anf was the size of a small computer monitor. As we had a late flight, I asked whether the check-out time could be extended by one hour, and the response was that I would have to pay an extra 5400 yen. This is in spite of staying 3 nights. Overall, I did not get the impression that they wanted us to be repeat customers.
Reviewed December 24, 2017
Thank you very much for staying with us at Hotel Shiroyama Kagoshima. We appreciate your valuable opinion regarding the TV in your room and the check-out extension charge. We will discuss the matters with each of our relevant sections, in order to continue to improve our services for the future and meet our guests’ expectations. The room features (including size and view) may be found listed in the room descriptions on this site. We hope that information will be helpful to you when booking your next trip. Although it may sound presumptuous, we do look forward to welcoming you back if you have the occasion to stay with us at Hotel Shiroyama Kagoshima in the future. Hidenori Tokuda, Assistant General Manager
Responded January 05, 2018
SHIROYAMA HOTEL kagoshima
9.6
Exceptional
Liang from Singapore
Couple
Economy Double Room - Non-Smoking
Stayed 1 night in November 2017
Great view and service”
Must stay if you want a good view of Sakurajima, night view of city and sunrise. Great breakfast selection and quality food. Room and service is above standard.
Reviewed November 23, 2017
Thank you for taking the time to leave your comments. We are glad you enjoyed your experience with us, and of course the lovely view of Sakurajima, night view of the city and the sunrise! We are happy to hear that you liked the breakfast selection and the quality of our foods. We hope you will come back again to stay with us on your next visit to Hotel Shiroyama Kagoshima. Hidenori Tokuda, Assistant General Manager
Responded November 27, 2017
SHIROYAMA HOTEL kagoshima
10.0
Exceptional
kai from Hong Kong
Couple
Economy Double Room - Non-Smoking
Stayed 1 night in November 2017
High quality with affordable price”
We enjoy every bit of our stay. Will try get up early to watch the sunrise next time.
Reviewed November 10, 2017
Thank you very much for your kind comments. The sunrise looking out over Kagoshima City, Kinko Bay, and Mt. Sakurajima is spectacular! Perhaps you will be lucky enough to witness the “Diamond Sakurajima” effect (the local version of “Diamond Fuji”). We look forward to welcoming you back to Hotel Shiroyama Kagoshima on your next visit. Hidenori Tokuda, Assistant General Manager
Responded November 14, 2017
SHIROYAMA HOTEL kagoshima
9.6
Exceptional
Patrick from Canada
Couple
Standard Double - Non-Smoking
Stayed 2 nights in October 2017
Best in Kagoshima”
This should be the most established hotel within the area, the service and facilities is well worth the premium. The public hotspring would be the primary reason why I would visit again the next time I travel there. Highly recommended.
Reviewed October 26, 2017
Thank you for taking the time to leave your comments. We are very happy to hear that you enjoyed our service and facilities. Our onsen is one of the highlights of any stay, and we look forward to welcoming you back to Hotel Shiroyama Kagoshima on your next visit to Kagoshima. Hidenori Tokuda, Assistant General Manager
Responded November 03, 2017
SHIROYAMA HOTEL kagoshima
7.6
Very good
Okhee from United States
Couple
Standard Double - Non-Smoking
Stayed 3 nights in October 2017
Relaxing two days enjoying Kagoshima and Shiroyama”
Location is on top of hill so need to take shuttle to/from hotel every time so must add 30 minutes to any activity if starting from the train or bus stations. Nice Views of city and port from rooms and onsen. Rooms could use a bit of renovation, especially the stained carpeting. This is a HUGE hotel, with huge buffet breakfast hall and many may people but the food is constantly replenished and plentiful. The onsen is located on the third floor but one must use a special elevator to access the onsen when wearing the hotel provided pajama sets (in lieu of yukatas). Hotel restaurants seemed expensive.
Reviewed October 21, 2017
Thank you for staying with us at Hotel Shiroyama Kagoshima and for taking the time to give us your comments. We are glad you enjoyed our breakfast buffet and the views from our hilltop location. I apologize for the stain spots on the carpet, I will address the matter with the housecleaning section. Our hotel is now 50 years old, and we are currently in the process of renovating small areas at a time. Some of our rooms have already been renewed, and we hope you will be able to make use of them on a future visit. Hidenori Tokuda, Assistant General Manager
Responded October 26, 2017
SHIROYAMA HOTEL kagoshima
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