Sibsan Resort & Spa, Maetaeng

It's a great hideaway but yes far from the city, we stayed at the 4 villas property, too bad I heard they don't allow elephants walk by the riverbank anymore.

Because of its remote location we depend on it to provide transportation and all the meals. There were about 2 or 3 other families staying at the resort. Due to the lack of customers on site they serve the leftovers each breakfast. Several time the fruits were spoiled. We saw the housekeeping tossed the pillows to the floor during cleaning then put them back in place. We try the spa the first night despite they charge the rate of typical 5 star hotel. The service was worse than the alley massage shops in Bangkok for nearly 3 times the price. Very disappointed ecperiance considering it has 8+ rating from Agoda.

Good service and clean

+ very calm, good but slow service, high food quality, little houses as every room - you need a car, transportation expensive (we came by car)

Too far out to center.. no bar to get a sicial drink in .

ok

OLD HOTEL RESORT WITH OLD FACILITIES...NO SERVICES,NO RENOVATION AS THEY SAID ...FOOD IS BAD NO FRESH ,,,BREAKFAST IS OK BUT REALLY NOT A 5 STAR STANDART!!! LET S SAY 3 STARS ...NO SAUNA FACILITIES SHOULD PAID AN EXTRA OF 700 BATH PER PERSONN AND ABOUT THE SPA BETTER NO TALKING ABOUT IT !! VERY DISAPPOINTING WITH THAT RESORT WONT BACK AGAIN THERE!!! ABOUT 10 AM PEOPLES ASKING US WHEN WE WILL CHECK OUT !!!SEEN THAT WE SHOULD MOVE SOON.

Sibsan is a lovely place, and I would recommend it. It's a bit on the quiet side, but if that's what you're looking for it may be just the thing. The grounds are beautiful and the food is good. Chef K, their lead chef is a total sweetheart of a guy and despite them having a small-ish menu he will happily make anything you ask for. There is an elephant park next door and zip-lining right down the road too. The pool is very nice but it was a bit chilly and no one used it while I was there. The cafe on the River is just beautiful!! They only offer deep fried food there (if you want Thai food) so I hope they broaden their menu a bit there to include healthier Thai food. While we were there Sibsan had a New Years Eve Gala event with traditional foods and dancing etc. It was amazing and very special. I hope they do more of that sort of thing. The staff was always courteous and polite. The rooms were clean . If you go there ask for a driver/guide named "Well". She was the best!

The kitchen and the service-staff is not on the same level than the Resort.

This resort is located at a very nice valley and between 2 streams. The atmosphere is so peaceful and relax. Unfortunately, maybe because of a long holiday, the staffs in the restaurant and cafe were so inactive. The service was so slow. Once, we had to go inside the kitchen to find someone for our service. However, the receptionists, bell boys and maids were nice.

Very old facilities, very far away from the city center, transport provided by the hotel is very expensive, very difficult to do something on your own, breakfast is just average, staff not well organised.

This hotel is not as advertised. While the grounds are beautiful, the customer service and facilities are very poor. We booked a three night stay and are leaving one night early. Inattentive and poor customer service. We paid for a tour of Chiang Mai booked through the hotel and our guide spoke very little to no English— made for a self tour. While he was friendly and it is not his fault, it was not as expected and as sold by the hotel. Absolutely not five stars. We are upset with Agoda for misleading us with this rating. Hotel is tired and dated, at most 3 stars. Other issues: -all equipment is rusted in fitness center and broken -staff was not attentive. Took 20 minutes to get drinks at the pool. No pool cushions on furniture or staff waiting on the pool area -food is decent -staff speaks minimal English across the board— makes it extremely hard to communicate and ask for help/assistance/recommendations. We asked the hotel to make a call for us and they handed us the phone to do so. -charged 50 dollars for airport travel, most other hotels have it for free -shower takes a long time to heat up. Mold in teapot in room. -broken hot tub. Pool is freezing. - rules prohibit smoking at pool but several people were smoking

Good location with very poor services. Kids under 12 were charged though they didn't have extra beds, but only pillows and blankets. The breakfast area was too crowded and limited space even though it was during high season which they should have prepared better facilities and space for guests in advance.

We paid money of high class ,but the service is not highlyt

My boyfriend and I stayed during 4 days at Sibsan. We couldn't get over the fact that it was so beautiful; like a green getaway in the jungle. The food was overall good (breakfast was limited), the pool was gourgeous, the room was amazing with a good bed, the hotel is really beautiful in all its details. The location is limited, ideal for elephant parks but for other things it was very far. I highly recommend this stay for family or couples.

Lovley place. Grounds beautiful. Need a warm Jacuzzi to soak.

The resort is situated in the north of Chiang Mai. Approx 55 km. So it is easy accessible! You can do elephant riding near the hotel in various camps. But that you need to book early in advance! The resort is very beautiful! The room is amazing! The pool also! The only issue is that the pool is not as clean as it should be. I’ve no idea why. Anyway, still go! It’s worth it for the price you’ll pay!

Nice room, good view, free upgrade. A little remote for most people I'm sure, but this is what we wanted and it delivered nicely. The only down side I would say, is with the shared pool. It's situated right outside the family room and consequently it feels like you're invading their space. For our bungalow, we had to also walk right through their area each time. A little sense in planning would have gone a long way here.

The hotel looks great on the pictures but in reality is very dated and tired. Swimming pool is so cold that our son (4years old) got fewer and end up in hospital. The front desk staff is really helpful and speak good English. Unfortunately in the restaurant apart of Lady called Pear and one more gentleman they practically don’t speak English. Hotel is so far from the town that every excursion charged us additional 1000bath for the transportation. We are very unhappy with Agoda star guidance and felt totally overcharged for this hotel.

The hotel is in the middle a nice valley with lots of greens, there are a river that runs through the hotel. The value for money is good. The downside is that the tv channels and breakfast could improve a bit to elevate the experience to the next level. Would prefer a sauna or steam room. The pool is massive by the way, good for a swimmer.