Signature Hotel Puchong @ Setiawalk
Superior Queen - View Signature Hotel Puchong @ Setiawalk
Lobby Signature Hotel Puchong @ Setiawalk
Lobby Signature Hotel Puchong @ Setiawalk
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5.8
Review score
/10
(1121 reviews)See what guests said
See map
7.1
Very good
Location rating score
Very good location
  • Columbia Hospital1.03 km
  • Putra Intelek International College1.67 km
  • Ayer Hitam Forest Reserve1.96 km
  • Qhc Medical Centre3.78 km
  • Giant Hypermart Bandar Kinrara3.82 km
  • Sunway Medical Centre3.97 km
  • H&P Clinic4.16 km
  • Nickelodeon Lost Lagoon4.19 km
  • Sunway Lagoon Theme Park4.31 km
  • Sunway Lagoon4.32 km
  • Free Wi-Fi

    Signature Hotel Puchong @ Setiawalk

    Block J, 1st Floor Setiawalk, Persiaran Wawasan, Pusat Bandar Puchong, Puchong, Kuala Lumpur, Malaysia, 47160 - See map
    "The location is pretty good - lots of restaurants below and close to the LRT."
    Mark - December 14, 2018
    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Currency exchange

    • Daily housekeeping

    • Bar

    This property is in high demand!

    Booked 60 times

    Property ranking|Compared to 13,077 Kuala Lumpur properties
    See all rankings
    Cheapest price score
    Review score - United States
    6.6/10
    Room comfort score
    5.7/10
    Room size
    22 sqm.
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    96
    %
    of Kuala Lumpur properties
    Bigger than
    94
    %
    of Kuala Lumpur properties
    Value for money5.8
    Location rating7.1
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport13.3 km

    Rooms available at Signature Hotel Puchong @ Setiawalk

    Superior Queen
    Superior Queen
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Standard Queen
    Standard Queen
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Standard Twin
    Standard Twin
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 25 m²/269 ft²
    • Street view
    • 2 double beds
    Enter dates to see prices
    Premium Suite
    Premium Suite
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Twin Superior
    Twin Superior
    ...
    • Room size: 21 m²/226 ft²
    Enter dates to see prices
    Double Standard
    Double Standard
    ...
    • Room size: 21 m²/226 ft²
    Enter dates to see prices
    Triple Deluxe
    Triple Deluxe
    ...
    • Room size: 23 m²/248 ft²
    Enter dates to see prices
    Quadruple Standard
    Quadruple Standard
    ...
    • Room size: 25 m²/269 ft²
    Enter dates to see prices

    What people love about Signature Hotel Puchong @ Setiawalk

    • 10.0
      Exceptional
      Location

      "Location is gd surrounding with planty of foods and entertaiment."

      CONNIE Y.

      |

      November 13, 2017

    • 4.8
      Review score
      Location

      "Location is good!"

      Chin H.

      |

      March 15, 2018

    • 6.4
      Good
      Location

      "Walking Distance to LRT Station & lots of Restaurants nearby"

      Jacqueline

      |

      July 30, 2018

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    More about Signature Hotel Puchong @ Setiawalk

    More about Signature Hotel Puchong @ Setiawalk

    4.8
    Review score

    "The location is good which is at Setia Walk."

    Cheang K.

    |

    December 10, 2018

    An overview

    Show less

    What they offer

    5.6
    Review score
    Spaciousness

    "The room show in your site is looks comfortable and big spac..."

    CHEAM

    |

    September 19, 2016

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Breeks Cafe
    6.2 km American
    The Owls Cafe
    6.9 km American, Cafe, Fusion
    myBurgerLab Oug
    8.1 km American, Fast food, Halal
    Asian cuisine
    Asian cuisine
    Pesona Cafe
    3.4 km Asian, Chinese, Fusion
    Nasi Kandar Shaaz Curry House
    4.7 km Asian, Indian, Indonesian
    Senorita Restaurant & Lounge
    5.7 km Asian, Chinese, Fusion
    Chinese cuisine
    Chinese cuisine
    Yun lai dim sum
    5.2 km Chinese
    Fatty Chong Restaurant
    6.0 km Chinese
    Home Kitchen
    6.2 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Signature Hotel Puchong @ Setiawalk from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1121)Booking.com Reviews (914)
    5.8
    /
    10
    Review score
    Cleanliness5.5
    Facilities4.8
    Location7.1
    Room comfort and quality5.7
    Service5.7
    Value for money5.8
    Rating
    9+ Exceptional (20)
    8-9 Excellent (19)
    7-8 Very Good (76)
    6-7 Good (104)
    <6 Below Expectation (408)
    Time of the year
    Mar - May (130)
    Jun - Aug (164)
    Sep - Nov (190)
    Dec - Feb (143)
    All languages
    All guests (1121)
    All room types

    Show reviews that mention 

    Showing 627 verified guest comments
    12345
    4.8
    ASRUL from Malaysia
    Business traveler
    Premium Suite
    Stayed 1 night in July 2019

    PROBLEM ON PARKING SPACE”

    Had to spent RM10 per day for parking front of hotel. No proper guideline on where customers to park the car. Asked the staff at counter, she said she also not sure because she came to work using LRT. The google map location showing different point, not to exact location.

    Reviewed July 24, 2019
    2.8
    Fradella from Malaysia
    Family with young children
    Standard Twin
    Stayed 1 night in July 2019

    Terrible facilities”

    I actually had problems with my key cards causing me to have to change rooms 3 times. It was hard because i was alone with two toddlers. I am sorry but i don't usually leave reviews but this is just unacceptable. Air con not up to par, eventho i switched it to 16 degrees also not cold at all. My son was in his diapers and sweating a lot. Im sorry but i will never come here again.

    Reviewed July 16, 2019
    5.6
    Iskandar from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in July 2019

    Above average”

    This hotel should be rated as 2-star and not a 3-star. Low quality towels with permanent patchy color on them. Air-cond requires a full service because it wasn't cold enough. Room 412 must be avoided at all cost because the size of the room and also it is located at the very end, one will presume that this room is for those who wish for a quickie! The wall was dirty too!

    Reviewed July 22, 2019
    3.2
    Eng from Singapore
    Business traveler
    Executive Suite
    Stayed 1 night in July 2019

    Bad Experience”

    I will state what i encountered and you judge for yourself. I went to check into the hotel at 11pm. The check in was smooth, and I was given the key card. I went up and down 3 times because the key card does not allow me to open the door. After I went into the room, the key card holder was making a terrible tick tok noise which makes it hard for anyone to sleep with. I went to the front desk to change a room. And was given a room 3 classes down. I went to the front desk to ask for money back for the difference or a refund as it was unfair. I was rejected and was told to call Agoda. I called Agoda and Agoda talked to the Front desk. after an hour, the hotel asked me to take the lower class room and gave me the amount in difference between the classes. I entered my room at 1am. and found that the room was filthy, with water black stains on the wall below the air condition. The shower head was rusty or very dirty. The experience was bad.

    Reviewed July 11, 2019
    6.4
    Good
    Siew from Malaysia
    Couple
    Standard Twin
    Stayed 1 night in June 2019

    Dissappointing eperience”

    Due to emergency had to stay in a hotel overnight n this is one of the nearest hotels around n we prefer 3* and above. We went out to do some things after checking in. When we return at night to take a bath, the shower does not have hot water. Have to change to the room next door. The ad on Agoda write got bath tub but actually don't have. Felt cheated. Anyway, at least we get a proper night sleep.

    Reviewed June 10, 2019
    2.8
    Hui from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in May 2019

    Bad experience at Signature Hotel Setiawalk Puchong”

    The staff was very unfriendly and has a very bad service attitude. I waited for 20 mins for check-in although I was the only customer checking in at that time! Plus the lobby has no air-cond while I was waiting, really a bad experience. The room was also dirty: vandalised wall, dirty bedsheet, amenities not complete (not matched with what is written on Agoda website), room air-cond is very warm despite setting it at 16 degree celcius. Horrible place! Will not go back again and strongly not recommended at all!

    Reviewed May 27, 2019
    3.2
    az from Malaysia
    Solo traveler
    Standard Queen
    Stayed 1 night in July 2019

    the room was dirty and smelly”

    bilik kotor...dan berbau .. penuh dgn percikan air tumpahh... aircond kotor .. penuh habukk..macam x pernah service,, bantal dan selimut berbau.. toilet busuk .. berbau hancing.. staff x friendly .. xde towel .. xde lap kaki...

    Reviewed July 09, 2019
    4.0
    Siti from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in July 2019

    Acceptable”

    No discount for parking. Aircond & tv cannot use the remote control.

    Reviewed July 06, 2019
    5.2
    Yit from Malaysia
    Solo traveler
    Standard Queen
    Stayed 1 night in April 2019

    Guests are expected to pay the parking fee”

    I stayed in this hotel for a night. I drove to Puchong and parked my car at the basement carpark of the hotel. Upon checked out, I was told that guests are expected to pay for the parking and there is no free parking for the hotel guests at the hotel area.

    Reviewed April 14, 2019
    2.4
    Natarajan from India
    Business traveler
    Standard Queen
    Stayed 1 night in April 2019

    very bad management”

    their room rate low. no tooth brush. room dirty. lots of mosquitos. location is in setiawalk. nothing much. their night time front desk two guys were very rude. not polite at all. they wanted to keep room deposit 100 rm. room rate itself 66 rm. after all you can except all this thing with cheaper price. front desk guys were very rude and was fighting with late night. they some more say they are the manager. i strongly disapprove to stay here.

    Reviewed April 03, 2019
    8.0
    Excellent
    Cheng from Malaysia
    Business traveler
    Superior Queen
    Stayed 1 night in October 2017

    Good price, good location, basic room”

    Front desk officer is friendly. Good price and good location, with plenty of entertainment spots nearby. TGV cinema nearby is great. However, upon check in, I feedback about the ceiling light flickering. According to front desk officer that she would get it fixed before I return from dinner. It wasn't fixed till check out.

    Reviewed October 30, 2017

    Dear Guest, Thank you for your valuable feedback. We are glad to note that you liked our staff friendliness, pricing and location. We shall pass on your comments to our staff and we are sure they will be motivated to excel further. However, we regret the inconvenience on the flickering ceiling light. We definitely understand that the time taken to resolve the issue is too long. We assure to deal with this as required. Looking forward to seeing you again at Signature Hotels during your next visit to Kuala Lumpur. Best regards, General Manager

    Responded November 15, 2017
    Signature Hotel Puchong @ Setiawalk
    8.7
    Excellent
    Mohammad from Malaysia
    Business traveler
    Superior Queen
    Stayed 2 nights in September 2015

    Parking Problem”

    Comfortable room, good TV channels, strategic location

    The only problem is parking. Even though there are abundant of parking space, the only problem is that i have to pay every time i went outside. if you're about to stay overnight then its not a problem, but if you have a lot of plan, then you have to pay each time u park.

    Reviewed September 07, 2015
    8.0
    Excellent
    Aryapragash from Malaysia
    Business traveler
    Superior Twin
    Stayed 1 night in October 2014

    short stay”

    location, fnb outlets downstairs,

    Pleasant. Value for money. need improvement on the lift, car park access, autopay parking machine, cleaning Nepali or bangla guy needs a slap the way he talks, toilet door could have been solid instead of this blurred glass, air con goes warm sometimes, worst coffee in the world, other than that location is great, hotel part of a plaza so cinema, restaurants, bars all are downstairs, will book this place again

    Reviewed December 10, 2014
    8.0
    Excellent
    Yeong from Malaysia
    Solo traveler
    Superior Queen
    Stayed 2 nights in November 2014

    Location, Cleanliness”

    Location, Cleanliness, easy

    Easy for food & beer, Clean, easy & cheap parking. It's location in Setia Walk which consist a lot of restaurant (Chinese, Japanese, western, fushion), beer house, 7-eleven and also supermarket. Easy to locate, facing the main road.

    Reviewed November 30, 2014
    9.3
    Exceptional
    TANG from Singapore
    Family with young children
    Premium Suite
    Stayed 2 nights in September 2013

    New Hotel and Friendly Staff”

    New Hotel and Friendly Staff

    This is a new hotel, not bad but so unlucky the internet *WIFI is down during my stay. Easy to find restaurant and if you like pub, walking distance may reach... Location for me is great near to my aunt house 6/7 min drive as we are there to attend wedding.

    Reviewed September 25, 2013
    4.8
    TAN from Malaysia
    Family with young children
    Standard Queen
    Stayed 1 night in July 2019

    Attentive staff ”

    Good Price from Agoda

    Reviewed July 16, 2019
    4.0
    Alton from Malaysia
    Solo traveler
    Standard Queen
    Stayed 1 night in November 2018

    Poor reception service, my friend leave a message to me before I check in but they never inform me. ”

    Than, 3 times I told receptionist to give morning call at 3am due to my morning flight but luckily I woke up myself & notice they never did. Environment a lots of African & stranger, especially ladies coming in & out in the hotel with Africa.

    Reviewed November 20, 2018
    2.0
    ALEX from Malaysia
    Solo traveler
    Standard Twin
    Stayed 1 night in October 2018

    Suck hotel”

    When i check in Room pillow are not coverd naked pillow and dirty I call reception to report the prb ,but she said house keeping are going for lunch (230pm) But they send them to my room at 530pm . Ridiculous! The tower are dirty alot blood print or dirty print on it! Luckily i bring my own tower Aircond suck After i sleep, suddenly too hot the aircond are not working , after report they just give me another controler and ask me to wait another 10min I required to changedbut until 3am still not have any feedback!

    Reviewed October 10, 2018
    4.0
    Malaa from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in October 2018

    Not worth the money!”

    Though the hotel location is pretty strategic however the inside was awful. 1. Could feel the spring on the bed, I assumed its super old. 2. There were bathroom flies in the toilet. 3. Air conditioner water was leaking after 2 hours, made the floor so wet and it got so dirty everywhere. 4. Even the pillows and the pillow cases were dirty.

    Reviewed October 05, 2018
    6.0
    Tharani from Malaysia
    Couple
    Standard Queen
    Stayed 1 night in September 2018

    Worst experience ever”

    Stayed in this hotel few times and this was the worst experience ever. So unfriendly and unprofessional front desk staffs. Treated us with long face and finding it difficult for her to open her mouth to talk or explain things. I had to ask questions myself to clarify whether the checking in process is completed. If i didnt ask, i would have ended up standing at the front desk the whole day. The girls at front desk are more interested in doing their own job and using handphones rather than attending customers which is what they are paid for. Will not book a stay in this hotel again unless no choice.

    Reviewed September 17, 2018
    12345
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    Signature Hotel Puchong @ Setiawalk
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    • Very good location
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