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8.7

Excellent
/10
(256 reviews)See what guests said
Housekeeping15
Breakfast12
View7
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Tan My Design

10 m

Ngoc Hien Silk

10 m

Chie Design

10 m

Silk silk

10 m

Ngoc Anh Fashion

40 m

Popular landmarks
Old Quarter

240 m

St. Joseph's Cathedral

350 m

Hoa Lo Prison

840 m

Vietnamese Women's Museum

980 m

Vietnam Military History Museum

1.1 km

Closest landmarks
Vietnamese Craft - Guild

100 m

Kenly Silk

100 m

Yen Boutique - Hanoi Tailor Made Clothes

110 m

Phuc Loi Shop

120 m

Jazz Club Minh

130 m

Silk Collection Hotel & Spa

"I booked a balcony-view room yesterday, it was nice the room was clean, tidy, and cool."

Nguyen - May 1, 2021
Family Suite Lake View - Room plan Silk Collection Hotel & Spa
Lobby Silk Collection Hotel & Spa
 Silk Collection Hotel & Spa
See all 109 photos

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Silk Collection Hotel & Spa

58 Hang Gai Street, Hoan Kiem District, Old Quarter, Hanoi, Vietnam, 70000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Old Quarter, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Old Quarter. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Value for money8.7
Distance to city center0.0 Km
Location rating9.3
Nearest airportGia Lam Airport (NULL)
Distance to airport4.2 km

Rooms available at Silk Collection Hotel & Spa

King Suite Lake View
King Suite Lake View
...
  • Room size: 36 m²/388 ft²
  • Partial lake view
  • 1 double bed or 1 king bed
Enter dates to see prices
Deluxe Double City View
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Deluxe Family Connecting Room
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds and 1 queen b...
Enter dates to see prices
Superior Double Room
...
  • Room size: 15 m²/161 ft²
  • No Windows view
  • 1 queen bed
Enter dates to see prices
Family Suite Lake View
...
  • Room size: 41 m²/441 ft²
  • Lake view
  • 1 single bed and 1 double b...
Enter dates to see prices
Junior Suite Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Deluxe Triple Room with Window
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 single bed and 1 queen be...
Enter dates to see prices
Standard Double Room
...
  • Room size: 14 m²/151 ft²
  • No Windows view
  • 1 queen bed
Enter dates to see prices
Superior Triple Room without Window
...
  • Room size: 22 m²/237 ft²
  • No Windows view
  • 3 single beds or 1 single b...
Enter dates to see prices
Superior Family Connecting Room
...
  • Room size: 30 m²/323 ft²
  • No Windows view
  • 2 single beds and 1 queen b...
Enter dates to see prices

Frequently asked questions

Does Silk Collection Hotel & Spa have a hot tub?

Silk Collection Hotel & Spa does not have a hot tub.

What time is check-in and check-out at Silk Collection Hotel & Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Silk Collection Hotel & Spa?

Silk Collection Hotel & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 525000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Silk Collection Hotel & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Silk Collection Hotel & Spa has a car park that's close to the hotel. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Silk Collection Hotel & Spa?

Wake up to a great buffet breakfast at Silk Collection Hotel & Spa. Adults can enjoy breakfast offered with an additional charge of 250000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Silk Collection Hotel & Spa?

Silk Collection Hotel & Spa features an on-site restaurant for your dining convenience.

What is the smoking policy at Silk Collection Hotel & Spa?

Silk Collection Hotel & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Silk Collection Hotel & Spa?

Restaurants including Press Club, Captain Skybar & Restaurant and Hoa Beo are popular in Silk Collection Hotel & Spa’s neighborhood which is known as Old Quarter.

What popular shopping places are close to Silk Collection Hotel & Spa?

Located in the Old Quarter area, Silk Collection Hotel & Spa is close to great shopping choices like Night Market, Tan My Design and Ngoc Hien Silk.

What are popular attractions near Silk Collection Hotel & Spa?

Guests at Silk Collection Hotel & Spa can easily visit Old Quarter, Ancient House and Ta Hien Street located in the Old Quarter area.

What popular natural sightseeing spots are close to Silk Collection Hotel & Spa?

Silk Collection Hotel & Spa is located in the Old Quarter area, which is famous for natural sightseeing destinations such as Travel Agent Hanoi.

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Explore the neighborhood

What people love about Silk Collection Hotel & Spa

  • 8.8

    Excellent
    Cleanliness

    "I booked a balcony-view room yesterday, it was nice the room was clean, tidy, and cool."

    Nguyen

    |

    May 1, 2021

  • 8.8

    Excellent
    Staff 

    "The staffs are nice too."

    Nguyen

    |

    May 1, 2021

  • 8.8

    Excellent

    "It has a large balcony so you guys can chill out, and I love the city view too."

    Nguyen

    |

    May 1, 2021

Property ranking|Compared to 2,494 Hanoi properties
See all rankings
Location score
9.3/10
Service score
9.2/10
Cleanliness score
8.9/10
Value for money score
8.7/10
Better than
95
%
of Hanoi properties
Better than
93
%
of Hanoi properties
Better than
93
%
of Hanoi properties
Better than
90
%
of Hanoi properties
Overall rating:

8.7

Excellent
256 reviews
Cleanliness
8.9
Facilities
8.2
Location
9.3
Read all reviews >
What travelers say they love:
I enjoyed my stay at Silk Collection Hotel & Spa!
Cynthia from United States
Group
More about Silk Collection Hotel & Spa

More about Silk Collection Hotel & Spa

Silk Collection Hotel & Spa

Get the most from an urban escape in Hanoi when you book a room at Silk Collection Hotel & Spa. Located right in the city center, Silk Collection Hotel & Spa saves you time and travel by letting you wake up right in the heart of the best neighborhood. Explore the genuine Hanoi that most travelers never see, with a stay at Silk Collection Hotel & Spa -- located only 240 m from Old Quarter.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Hanoi even more convenient.
Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Silk Collection Hotel & Spa thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV. In some select rooms, you can find a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Silk Collection Hotel & Spa begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the massage, salon and spa. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's tennis court.
Get social at the hotel's library, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience all the sights and local attractions of Hanoi with Silk Collection Hotel & Spa as your base. Acquire some cultural knowledge with a day at Vietnam Museum of Ethnology located 5.3 km away, where you can see famous works by local artists.


Reasons to stay here

Past guests love the cleanliness here, ranking it higher than 92% of the city's accommodation.
Ranking higher than 95% of the city's accommodations options, this is a great choice for location.
Staff and service here are considered high quality by past guests whose ratings put it above 92% of the city's options.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Breakfast

6 mentions

Housekeeping

3 mentions

Food & Dining

1 mention

View

1 mention

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Lao
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Thai
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • Spa
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • First aid kit
  • Free face masks
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Library
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Buzzer/wireless intercom
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Mini bar
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Vegetarian
  • Buffet
Location
58 Hang Gai Street, Hoan Kiem District, Old Quarter, Hanoi, Vietnam, 70000
Exceptional
Location

9.3

Airports

  • Gia Lam Airport (NULL)
    4.2 km 26 min drive
  • Noi Bai International Airport (HAN)
    21.3 km 42 min drive

Public transportation

  • Hanoi Railway Station
    1.3 km 17 min walk

Hospital or clinic

  • Trung tâm Y tế Quận Hoàn Kiếm
    410 m

Shopping

  • Night Market
    480 m

Convenience store

  • On-site

Cash withdrawal

  • ATM
    160 m 2 min walk
What's nearby

Popular landmarks

  • Old Quarter
    240 m
  • St. Joseph's Cathedral
    350 m
  • Hoa Lo Prison
    840 m
  • Vietnamese Women's Museum
    980 m
  • Vietnam Military History Museum
    1.1 km
  • Temple of Literature & National University
    1.6 km
  • Ho Chi Minh Mausoleum
    1.7 km
  • One Pillar Pagoda
    1.7 km
  • Presidential Palace Historical Site
    1.8 km
  • Vietnam Museum of Ethnology
    5.3 km

Nearby landmarks

  • Tan My Design
    10 m
  • Ngoc Hien Silk
    10 m
  • Chie Design
    10 m
  • Silk silk
    10 m
  • Ngoc Anh Fashion
    40 m
  • F Silk
    50 m
  • Dinh Co Vu
    50 m
  • Hang Gai Street (Street of Hemp)
    50 m
  • Thang Long Art Gallery
    50 m
  • Vanloi Oriental Style
    50 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until23:59

Getting around

  • Airport transfer fee525000 VND
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)250000 VND
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors13
  • Number of restaurants1
  • Number of rooms 50
  • Room voltage220
  • Year property opened2017
  • Most recent renovation2019

Reviews of Silk Collection Hotel & Spa from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.9
Facilities8.2
Location9.3
Service9.2
Value for money8.7
High score for Hanoi
Rating
9+ Exceptional (101)
8-9 Excellent (13)
7-8 Very Good (15)
6-7 Good (5)
<6 Below Expectation (11)
Time of the year
Mar - May (17)
Jun - Aug (45)
Sep - Nov (47)
Dec - Feb (36)
All guests (256)
All room types
All languages

Show reviews that mention 

Showing 145 verified guest comments
12345
10.0
Exceptional
Monika from United States
Couple
Superior Double Room
Stayed 6 nights in October 2019

Excellent Service at a Prime Location”

The Silk Collection took full care of us from the moment we arrived until the moment we departed. The location was perfectly centered in Old Quarter, and the amenities of the property itself covered everything we needed. We enjoyed the breakfast restaurant in the morning, and the Skybar Captain rooftop restaurant at night: the food & service were excellent at both. We had a room with view, and it was absolutely Lovely...perhaps a bit small by Western standards, but honestly more than enough room for what we needed. We had a slight problem in our room one day, but the hotel staff not only fixed the problem immediately, but went completely above and beyond to make sure we were satisfied. Ms Lan coordinated our custom-tailored tours to Ha Long Bay & Sapa, including 24/7 communication via WhatsApp, and they were PERFECT. The service was beyond excellent, and we would 100% choose this property again, as well as recommend it to anyone traveling to Hanoi! Extremely happy with Silk Collection!

Reviewed October 10, 2019

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Dear Mr/ Ms.Monika , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate:10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 16, 2019
Silk Collection Hotel & Spa
9.2
Exceptional
Wing from Hong Kong SAR, China
Group
Superior Double Room
Stayed 2 nights in June 2019

Highly recommend ”

Beautiful hotel with perfect location in Old Quarter, close to weekend night market (food + shopping) and pond (great for jogging). We're greeted by Ms Lan who is very nice and provided us useful info in Hanoi. Breakfast included was good (their pho is a must-eat), upgraded to bigger rooms with early check-in. We tried massages at the hotel spa one night but service was below expectation and not professional (some are freelance masseuses). We talked to Ms Lan about that the next morning and she quickly escalated the case to hotel manager Tony. Tony is efficient to look into our case and offered us options as compensation to rectify. Appreciated their understanding, sincerity and flexibility. Despite the spa experience, everything is recommendable and we will be happy to stay there again. There is also water leakage for shower place in the rooms due to the design but Tony already noted and we understood this is an issue for all rooms which fixing it will take time.

Reviewed July 03, 2019

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Dear Mr/ Ms.Wing , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 9.2 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded November 11, 2019
Silk Collection Hotel & Spa
10.0
Exceptional
Cynthia from United States
Group
Junior Suite Room
Stayed 2 nights in April 2020

Boutique Hotel w/5-Star Service”

I enjoyed my stay at Silk Collection Hotel & Spa! The quality and pricing is excellent. Very professional staff and great rooftop bar with delicious drinks! I'll be back!

Reviewed March 09, 2021

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10.0
Exceptional
Benadette from Singapore
Group
Stayed 1 night in December 2019

Excellent Services ”

The location in the centre of Old Quarter, within walking distance to night market and Ho Hoam Kiem. This is just a small part of the good Point. The best in this hotel is the services, the staffs services, their all are very kind, greet us all of the time, they even upgrade the room for us initially on the day we arrived, the receptionist, consultant and even the bell assistant all is really nice enough during our stays. I am strongly recommend to stay in this hotel if you wish to have a great trip in Hanoi

Reviewed December 16, 2019

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Dear Mr/ Ms. Benadette, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded December 23, 2019
Silk Collection Hotel & Spa
10.0
Exceptional
Chan from Singapore
Group
Superior Double Room
Stayed 3 nights in July 2019

Clean and conveniently located with professional staff”

We had to check out early and very suddenly due to a family emergency; the staff were very understanding and helped us cancel our day-trip package as well as arranged for transportation to the airport. During our short stay, the staff were always ready to answer any questions we had about Hanoi. The rooms were comfortable and were well-maintained. Location was good as well, with most of the key attractions in the old quarter within walking distance.

Reviewed July 09, 2019

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Dear Mr/ Ms. Chan , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded November 11, 2019
Silk Collection Hotel & Spa
9.6
Exceptional
Boonpin from Malaysia
Couple
Superior Double Room
Stayed 2 nights in September 2019

Very attentive and friendly hotel staff.”

Every staff in silk collection is committed to make our stay with silk collection comfortable. Prime location in old quater, walking distance to most attraction.

Reviewed September 12, 2019

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Dear Mr/ Ms.Boonpin , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on AGODA with the rate: 9.6 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 19, 2019
Silk Collection Hotel & Spa
9.2
Exceptional
Carisia
Group
Superior Triple Room without Window
Stayed 2 nights in August 2019

Really great and homely stay!!!”

The staff here are really friendly and the whole hotel feels like an extremely homely environment once you step in. They never fail to greet you with a smile, ask how’s your day, if you need any help or where you are keen on exploring. Really no regrets choosing this hotel out of the many hotels in old quarter and recommend it to anyone who’s looking for a simple stay as they don’t have amenities like gym, Swimming pool etc. Most amazing part was when we were gonna check out and booked vehicle through them, all the staffs in the lobby came out and wished us safe travels and bidded is goodbye! Really like a big family :) we took a selfie too but not suitable to post on a public platform hahaha but really recommend!!!!

Reviewed August 12, 2019

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Dear Mr/ Ms.Carisia , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on AGODA with the rate: 9.2 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 20, 2019
Silk Collection Hotel & Spa
8.8
Excellent
Michael from United Kingdom
Family with teens
Deluxe Triple Room with Window
Stayed 2 nights in November 2019

Great hotel in the center of the old quarter of Hanoi”

Great hotel in the center of the old quarter of Hanoi. The location has many sights and activities in close proximity. The night market and the lake is 3mins walk. The staff in the hotel are very friendly and helpful. Captains Bar has a great view...

Reviewed November 04, 2019

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Dear Mr/ Ms. Michael, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded February 13, 2020
Silk Collection Hotel & Spa
10.0
Exceptional
Jonh from United Kingdom
Couple
Superior Double Room
Stayed 1 night in June 2019

New Hotel, Best Staff, Great location”

This was my first visit to Hanoi. This hotel is situated in a very central location .The reception staff was so welcoming and hospitable. All staffs are very kind and helpful, especially Lan . She helped us to arrange Ha long bay tour and provide us all other local attraction details like Night market, Night clubs and Restaurants. Requested Lan for airport drop off transportation and she arranged taxi cab on sharp time. The hotel is located within easy walking distance of the night market, night clubs, and Dong Xuan Market. The location was perfect and the breakfast was so delicious and there was a lot of variety for the size of the hotel’s restaurant. So course, I RECOMMEND IT!!, good for families and solo travelers. Thanks to Lan and all the staff !! Definitely we will stay here for next Hanoi visit.

Reviewed June 05, 2019

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10.0
Exceptional
Dusten from South Africa
Group
Superior Double Room
Stayed 2 nights in October 2019

Exceptional service - best place to stay in Hanoi”

One of the best hotels I have stayed in and without a doubt, the best in Hanoi. I travel extensively and have stayed in Hanoi many times over the last few years. The hotel is in a fantastic position, the accommodation and facilities are of high quality and really good value for money. That said, without a doubt, the attention and service levels provided by the staff are what make staying here a special experience. The staff goes out of their way to ensure you are comfortable. I would like to especially highlight the wonderful service provided by Ms. Ha. She went above and beyond to ensure that my family and I were taken care of, even noticing that it was my birthday during the stay and organizing a surprise cake. Thank you - we will be back.

Reviewed October 22, 2019

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Dear Mr/ Ms.Dusten , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded November 11, 2019
Silk Collection Hotel & Spa
10.0
Exceptional
Kanawee from Thailand
Couple
Deluxe Double City View
Stayed 2 nights in September 2019

Nice place when visiting Hanoi”

I stayed at this place 3 days 2 night. The hotel is near the Hoàn Kiếm Lake which allow us to travel around Hanoi very easy. It is also in the middle of the shopping and dining places. I impressed with the service mind of the staff, they were very helpful and active. The room had a nice and cute decoration. They decorated my bed with an animal rolling from a towel, roses, and balloons. The room was very clean and the housekeeper did a very good job during the period that I was there. The taste of the breakfast was great with several choices of food. Overall, this is a place that I recommended if you want to stay for traveling in Hanoi.

Reviewed September 12, 2019

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Dear Mr/ Ms. Kanawee, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 19, 2019
Silk Collection Hotel & Spa
8.8
Excellent
Viren from United States
Family with teens
Family Suite Lake View
Stayed 3 nights in September 2019

Great family room on 9th floor ”

Excellent family room with 3 beds on 9th floor. Room 901 very spacious. The is NO lake view. So don’t be fooled. Breakfast was OK and nothing to write home. It was never ready at 6:30 AM. It’s like young kids working in kitchen. Hotel location was excellent in old quarters. Although it is dirty around, when you are in your room 901, life is good. AC was perfect. Overall, good value for your money. Front desk staff was helpful.

Reviewed September 13, 2019

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9.6
Exceptional
Justin from Singapore
Family with teens
Junior Suite Room
Stayed 2 nights in December 2019

Excellent hotel service and staff”

Very good location, just 2 minutes to the lake and old quarter centre. Hotel staff is excellent and the service is top-notch. Rooms were great, however, the toilet has a high step into the bathtub, which can be dangerous. Breakfast was good and the rooms are clean and quite spacious!

Reviewed December 23, 2019

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Dear Mr/ Ms. Justin, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 9.6 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded December 23, 2019
Silk Collection Hotel & Spa
9.6
Exceptional
Lisa from Switzerland
Family with teens
Deluxe Family Connecting Room
Stayed 2 nights in July 2019

Exceptional”

The service was outstanding. The reception desk team, especially Sam, Lan, and Tony, were very friendly and went absolutely out of their way to help us with even the littlest thing we might need. When we first arrived in the country a bit jetlagged and overwhelmed with Hanoi, they helped orient us, and find us SIM cards for our phones. Very professional team. The breakfast was delicious - I think my favorite of all the Vietnamese hotels we stayed in. Loved the noodle dishes, pho, and fresh fruit juices. The double family rooms were a nice size, each with their own bathroom, but we would have liked a window or two. But overall, a very lovely stay.

Reviewed August 06, 2019

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Dear Mr/ Ms.Lisa , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on AGODA with the rate: 9.6 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 20, 2019
Silk Collection Hotel & Spa
9.6
Exceptional
Lim from Malaysia
Couple
Stayed 3 nights in January 2020

Great location”

Hotel is in Old Quarter and very near and walking distance to many places of attractions. Surrounded by many shops for shopping and eating. Also walking distance to many food streets and beer streets. The hotel is clean with friendly staff.

Reviewed February 03, 2020

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Dear Mr/ Ms. Lim, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded February 13, 2020
Silk Collection Hotel & Spa
9.2
Exceptional
Michelle from Philippines
Group
Superior Double Room
Stayed 4 nights in September 2019

Nice location and very accommodating ”

Hotel is conveniently located in the shopping area and Hoan Kiem Lake & other tourist spots in the old quarters. Staff are helpful and accommodating to our requests. Enjoyed our stay. Highly recommended to tourists like us.

Reviewed September 23, 2019

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Dear Mr/ Ms. Michelle , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 9.2 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 19, 2019
Silk Collection Hotel & Spa
9.6
Exceptional
ATSUSHI from Vietnam
Family with young children
Junior Suite Room
Stayed 1 night in January 2021

Hotel location is good to sightseeing”

It was very nice stay in this hotel, close to the old town of hanoi. I have 3-year-old son, but it was really easy to visit lots of place, such as church, night market, hoankiem lake and so on. I hope I can be back soon!

Reviewed February 04, 2021

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9.2
Exceptional
Kian from Singapore
Couple
Junior Suite Room
Stayed 4 nights in December 2019

Great hospitality ”

I booked the stay to celebrate my wife birthday. It came as a surprise to us when we saw a birthday cake upon coming back to the room after a long day outside. Also, we received a farewell gift from the hotel which was a first time for us in our various stays in other hotels in other countries. This was a nice gesture. The hotel is conveniently situated as well. I seldom write reviews and by doing so shows how great this hotel is.

Reviewed December 15, 2019

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Dear Mr/ Ms. Kian, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 9.2 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded December 23, 2019
Silk Collection Hotel & Spa
9.6
Exceptional
Lisa from Switzerland
Family with teens
Deluxe Family Connecting Room
Stayed 1 night in July 2019

Exceptional”

Lan, Sam and Tony were so helpful! They really made every effort to make our stay comfortable and to see that we had everything that we needed for a good trip, including the right SIM card for our needs. Very warm and professional. Their assistance made a big difference to our enjoyment of our stay in Hanoi. They recommended some delicious restaurants near the hotel! We loved the food in Vietnam!!

Reviewed August 06, 2019

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Dear Mr/ Ms.Lisa, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on AGODA with the rate: 9.6 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 20, 2019
Silk Collection Hotel & Spa
10.0
Exceptional
CORINNE from Canada
Group
Superior Double Room
Stayed 3 nights in November 2019

Beautiful and charming hotel in a great location.!!”

We spent three nights at this beautiful and charming hotel. On arrival the reception was wonderful. They were so prepared and had us checked in no time at all which we thoroughly appreciated, especially after a long flight. Very friendly staff who gave us valuable advise. Special thanks to MS LAN and Chris Do.!!! We enjoyed our first time visit to Hanoi.

Reviewed November 28, 2019

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Dear Mr/ Ms. Corinne, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded December 14, 2019
Silk Collection Hotel & Spa
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