select your datePlease enter your stay dates to see price
Silk Collection Hotel & Spa

"The hotel staff are nice , ready to guide you whenever you need help."

Vicknesh - August 29, 2019
Family Suite Lake View - Room plan Silk Collection Hotel & Spa
Lobby Silk Collection Hotel & Spa
Lobby Silk Collection Hotel & Spa
See all 65 photos

Silk Collection Hotel & Spa

58 Hang Gai Street, Hoan Kiem District, Old Quarter, Hanoi, Vietnam, 70000 - See map
Free Wi-Fi
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Old Quarter
Within 240 m of property
See map
Popular landmarks
Tan My Design 10 m
Ngoc Hien Silk 10 m
Chie Design 10 m
Silk silk 10 m
Ngoc Anh Fashion 40 m
F Silk 50 m
Dinh Co Vu 50 m
Hang Gai Street (Street of Hemp) 50 m
Thang Long Art Gallery 50 m
Vanloi Oriental Style 50 m
Nearby landmarks
Old Quarter 240 m
St. Joseph's Cathedral 350 m
Hoa Lo Prison 840 m
Vietnamese Women's Museum 980 m
Vietnam Military History Museum 1.05 km
Temple of Literature & National University 1.65 km
Ho Chi Minh Mausoleum 1.7 km
One Pillar Pagoda 1.73 km
Presidential Palace Historical Site 1.81 km
Vietnam Museum of Ethnology 5.33 km
9.3

Exceptional

Location rating score

Inside city center
Popular neighborhood
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Cheaper than 83% of all properties in Hanoi in the last 24 hoursCompared to 3,054 Hanoi properties at Agoda for various dates
Value for money8.7
Distance to city center0.0 Km
Location rating9.3
Nearest airportGia Lam Airport (VVGL)
Distance to airport4.2 km

Rooms available at Silk Collection Hotel & Spa

King Suite Lake View
...
  • Room size: 36 m²/388 ft²
  • Partial lake view
  • 1 double bed or 1 king bed
Enter dates to see prices
Deluxe Double City View
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Deluxe Family Connecting Room
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds and 1 queen b...
Enter dates to see prices
Superior Double Room
...
  • Room size: 15 m²/161 ft²
  • No Windows view
  • 1 queen bed
Enter dates to see prices
Junior Suite Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Family Suite Lake View
...
  • Room size: 41 m²/441 ft²
  • Lake view
  • 1 single bed and 1 double b...
Enter dates to see prices
Superior Triple Room without Window
...
  • Room size: 22 m²/237 ft²
  • No Windows view
  • 3 single beds or 1 single b...
Enter dates to see prices
Deluxe Triple Room with Window
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 single bed and 1 queen be...
Enter dates to see prices
Family Connecting (No Window)
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 2 single beds and 1 queen b...
Enter dates to see prices
Standard Double Room
...
  • Room size: 14 m²/151 ft²
  • No Windows view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Silk Collection Hotel & Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Silk Collection Hotel & Spa?

Silk Collection Hotel & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 525000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Silk Collection Hotel & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Silk Collection Hotel & Spa has a car park that's close to the hotel. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Silk Collection Hotel & Spa?

Silk Collection Hotel & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about Silk Collection Hotel & Spa

  • 8.8
    Excellent
    Location

    "Perfect location and delicious daily breakfast!"

    lee

    |

    November 22, 2019

  • 9.6
    Exceptional

    "I feel safe and comfortable to stay here."

    Naiyarat

    |

    November 21, 2019

  • 9.6
    Exceptional
    Cleanliness

    "Hotel was very clean and nice service."

    Naiyarat

    |

    November 21, 2019

Property ranking|Compared to 3,054 Hanoi properties
See all rankings
Location score
9.3/10
Service score
9.2/10
Cleanliness score
8.9/10
Couples review score
8.9/10
Better than
97
%
of Hanoi properties
Better than
95
%
of Hanoi properties
Better than
94
%
of Hanoi properties
Better than
93
%
of Hanoi properties
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Overall rating:
9.0
Exceptional
1,263 reviews
Cleanliness
8.9
Facilities
8.2
Location
9.3
Read all reviews >
What travelers say they love:
Small hotel is located in the perfect location.
Atcharaporn from Thailand
Family with young children
More about Silk Collection Hotel & Spa

More about Silk Collection Hotel & Spa

Built in 2014, Silk Collection Hotel & Spa is a distinct addition to Hanoi and a smart choice for travelers. Only 0.0 Km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. Visitors to the hotel can take pleasure in touring the city's top attractions: Tan My Design, Ngoc Hien Silk, Metiseko.

Offering hotel guests superior services and a broad range of amenities, Silk Collection Hotel & Spa is committed to ensuring that your stay is as comfortable as possible. Guests of the hotel can enjoy on-site features like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, complimentary tea, free welcome drink, mirror, sofa, provided to help guests recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at Silk Collection Hotel & Spa .

Show less

Most talked about facilities

Breakfast
6 mentions
Housekeeping
3 mentions
Food & Dining
1 mention
View
1 mention

What they offer

10.0
Exceptional
Staff 

"The staff were extremely friendly and helpful"

alex

|

January 26, 2020

View all reviews
Show less

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Food and dining

Breakfast options

American
Asian
Vegetarian
Buffet

Restaurants on site

Restaurant
Cuisine:American, Asian
Menu:Buffet, A-la-carte

Nearby restaurants

Vietnamese cuisine
Vietnamese cuisine
Hoa Beo
60 m Vietnamese
CoYen Restaurant
80 m Vietnamese
The Balcony Bar & Cafe
110 m Vietnamese
Asian cuisine
Asian cuisine
Old Street Cafe & Restaurant
60 m Asian, European, Vietnamese
Buon Dua Le Cafe & Restaurant
60 m Asian, Cafe, Vegetarian
Hanoi Imperial Restaurant
80 m Asian, Cafe, Diner
Cafe
Cafe
Workshop Coffee
100 m Cafe
The Note Coffee
110 m Cafe
Apple Tart French Bakery
120 m Cafe, European, French

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Property's guest policies

Show less

Some helpful facts

Show less

Reviews of Silk Collection Hotel & Spa from real guests

Overall rating
9.0
Exceptional
From 1263 reviews
9.6Location
9.4Service
9.0Cleanliness
Agoda Reviews (251)Booking.com Reviews (1012)
Rating via Agoda8.8
/
10
Cleanliness8.9
Facilities8.2
Location9.3
Service9.2
Value for money8.7
High score for Hanoi
Rating
9+ Exceptional (101)
8-9 Excellent (12)
7-8 Very Good (13)
6-7 Good (5)
<6 Below Expectation (11)
Time of the year
Mar - May (15)
Jun - Aug (45)
Sep - Nov (47)
Dec - Feb (35)
All guests (251)
All room types
All languages

Show reviews that mention 

Showing 142 verified guest comments
12345
10.0
Exceptional
Monika from United States
Couple
Superior Double Room
Stayed 6 nights in October 2019

Excellent Service at a Prime Location”

The Silk Collection took full care of us from the moment we arrived until the moment we departed. The location was perfectly centered in Old Quarter, and the amenities of the property itself covered everything we needed. We enjoyed the breakfast restaurant in the morning, and the Skybar Captain rooftop restaurant at night: the food & service were excellent at both. We had a room with view, and it was absolutely Lovely...perhaps a bit small by Western standards, but honestly more than enough room for what we needed. We had a slight problem in our room one day, but the hotel staff not only fixed the problem immediately, but went completely above and beyond to make sure we were satisfied. Ms Lan coordinated our custom-tailored tours to Ha Long Bay & Sapa, including 24/7 communication via WhatsApp, and they were PERFECT. The service was beyond excellent, and we would 100% choose this property again, as well as recommend it to anyone traveling to Hanoi! Extremely happy with Silk Collection!

Reviewed October 10, 2019

Dear Mr/ Ms.Monika , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate:10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 16, 2019
Silk Collection Hotel & Spa
9.2
Exceptional
Wing from Hong Kong
Group
Superior Double Room
Stayed 2 nights in June 2019

Highly recommend ”

Beautiful hotel with perfect location in Old Quarter, close to weekend night market (food + shopping) and pond (great for jogging). We're greeted by Ms Lan who is very nice and provided us useful info in Hanoi. Breakfast included was good (their pho is a must-eat), upgraded to bigger rooms with early check-in. We tried massages at the hotel spa one night but service was below expectation and not professional (some are freelance masseuses). We talked to Ms Lan about that the next morning and she quickly escalated the case to hotel manager Tony. Tony is efficient to look into our case and offered us options as compensation to rectify. Appreciated their understanding, sincerity and flexibility. Despite the spa experience, everything is recommendable and we will be happy to stay there again. There is also water leakage for shower place in the rooms due to the design but Tony already noted and we understood this is an issue for all rooms which fixing it will take time.

Reviewed July 03, 2019

Dear Mr/ Ms.Wing , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 9.2 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded November 11, 2019
Silk Collection Hotel & Spa
10.0
Exceptional
Cynthia from United States
Group
Junior Suite
Stayed 2 nights in April 2020

Boutique Hotel w/5-Star Service”

I enjoyed my stay at Silk Collection Hotel & Spa! The quality and pricing is excellent. Very professional staff and great rooftop bar with delicious drinks! I'll be back!

Reviewed March 09, 2021
10.0
Exceptional
Benadette from Singapore
Group
Stayed 1 night in December 2019

Excellent Services ”

The location in the centre of Old Quarter, within walking distance to night market and Ho Hoam Kiem. This is just a small part of the good Point. The best in this hotel is the services, the staffs services, their all are very kind, greet us all of the time, they even upgrade the room for us initially on the day we arrived, the receptionist, consultant and even the bell assistant all is really nice enough during our stays. I am strongly recommend to stay in this hotel if you wish to have a great trip in Hanoi

Reviewed December 16, 2019

Dear Mr/ Ms. Benadette, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded December 23, 2019
Silk Collection Hotel & Spa
10.0
Exceptional
Chan from Singapore
Group
Superior Double Room
Stayed 3 nights in July 2019

Clean and conveniently located with professional staff”

We had to check out early and very suddenly due to a family emergency; the staff were very understanding and helped us cancel our day-trip package as well as arranged for transportation to the airport. During our short stay, the staff were always ready to answer any questions we had about Hanoi. The rooms were comfortable and were well-maintained. Location was good as well, with most of the key attractions in the old quarter within walking distance.

Reviewed July 09, 2019

Dear Mr/ Ms. Chan , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded November 11, 2019
Silk Collection Hotel & Spa
9.6
Exceptional
Boonpin from Malaysia
Couple
Superior Double Room
Stayed 2 nights in September 2019

Very attentive and friendly hotel staff.”

Every staff in silk collection is committed to make our stay with silk collection comfortable. Prime location in old quater, walking distance to most attraction.

Reviewed September 12, 2019

Dear Mr/ Ms.Boonpin , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on AGODA with the rate: 9.6 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 19, 2019
Silk Collection Hotel & Spa
9.2
Exceptional
Carisia
Group
Superior Triple Room without Window
Stayed 2 nights in August 2019

Really great and homely stay!!!”

The staff here are really friendly and the whole hotel feels like an extremely homely environment once you step in. They never fail to greet you with a smile, ask how’s your day, if you need any help or where you are keen on exploring. Really no regrets choosing this hotel out of the many hotels in old quarter and recommend it to anyone who’s looking for a simple stay as they don’t have amenities like gym, Swimming pool etc. Most amazing part was when we were gonna check out and booked vehicle through them, all the staffs in the lobby came out and wished us safe travels and bidded is goodbye! Really like a big family :) we took a selfie too but not suitable to post on a public platform hahaha but really recommend!!!!

Reviewed August 12, 2019

Dear Mr/ Ms.Carisia , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on AGODA with the rate: 9.2 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 20, 2019
Silk Collection Hotel & Spa
8.8
Excellent
Michael from United Kingdom
Family with teens
Deluxe Triple Room with Window
Stayed 2 nights in November 2019

Great hotel in the center of the old quarter of Hanoi”

Great hotel in the center of the old quarter of Hanoi. The location has many sights and activities in close proximity. The night market and the lake is 3mins walk. The staff in the hotel are very friendly and helpful. Captains Bar has a great view...

Reviewed November 04, 2019

Dear Mr/ Ms. Michael, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded February 13, 2020
Silk Collection Hotel & Spa
10.0
Exceptional
Jonh from United Kingdom
Couple
Superior Double Room
Stayed 1 night in June 2019

New Hotel, Best Staff, Great location”

This was my first visit to Hanoi. This hotel is situated in a very central location .The reception staff was so welcoming and hospitable. All staffs are very kind and helpful, especially Lan . She helped us to arrange Ha long bay tour and provide us all other local attraction details like Night market, Night clubs and Restaurants. Requested Lan for airport drop off transportation and she arranged taxi cab on sharp time. The hotel is located within easy walking distance of the night market, night clubs, and Dong Xuan Market. The location was perfect and the breakfast was so delicious and there was a lot of variety for the size of the hotel’s restaurant. So course, I RECOMMEND IT!!, good for families and solo travelers. Thanks to Lan and all the staff !! Definitely we will stay here for next Hanoi visit.

Reviewed June 05, 2019
10.0
Exceptional
Dusten from South Africa
Group
Superior Double Room
Stayed 2 nights in October 2019

Exceptional service - best place to stay in Hanoi”

One of the best hotels I have stayed in and without a doubt, the best in Hanoi. I travel extensively and have stayed in Hanoi many times over the last few years. The hotel is in a fantastic position, the accommodation and facilities are of high quality and really good value for money. That said, without a doubt, the attention and service levels provided by the staff are what make staying here a special experience. The staff goes out of their way to ensure you are comfortable. I would like to especially highlight the wonderful service provided by Ms. Ha. She went above and beyond to ensure that my family and I were taken care of, even noticing that it was my birthday during the stay and organizing a surprise cake. Thank you - we will be back.

Reviewed October 22, 2019

Dear Mr/ Ms.Dusten , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded November 11, 2019
Silk Collection Hotel & Spa
10.0
Exceptional
Kanawee from Thailand
Couple
Deluxe Double City View
Stayed 2 nights in September 2019

Nice place when visiting Hanoi”

I stayed at this place 3 days 2 night. The hotel is near the Hoàn Kiếm Lake which allow us to travel around Hanoi very easy. It is also in the middle of the shopping and dining places. I impressed with the service mind of the staff, they were very helpful and active. The room had a nice and cute decoration. They decorated my bed with an animal rolling from a towel, roses, and balloons. The room was very clean and the housekeeper did a very good job during the period that I was there. The taste of the breakfast was great with several choices of food. Overall, this is a place that I recommended if you want to stay for traveling in Hanoi.

Reviewed September 12, 2019

Dear Mr/ Ms. Kanawee, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 19, 2019
Silk Collection Hotel & Spa
8.8
Excellent
Viren from United States
Family with teens
Family Suite Lake View
Stayed 3 nights in September 2019

Great family room on 9th floor ”

Excellent family room with 3 beds on 9th floor. Room 901 very spacious. The is NO lake view. So don’t be fooled. Breakfast was OK and nothing to write home. It was never ready at 6:30 AM. It’s like young kids working in kitchen. Hotel location was excellent in old quarters. Although it is dirty around, when you are in your room 901, life is good. AC was perfect. Overall, good value for your money. Front desk staff was helpful.

Reviewed September 13, 2019
9.6
Exceptional
Justin from Singapore
Family with teens
Junior Suite Room
Stayed 2 nights in December 2019

Excellent hotel service and staff”

Very good location, just 2 minutes to the lake and old quarter centre. Hotel staff is excellent and the service is top-notch. Rooms were great, however, the toilet has a high step into the bathtub, which can be dangerous. Breakfast was good and the rooms are clean and quite spacious!

Reviewed December 23, 2019

Dear Mr/ Ms. Justin, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 9.6 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded December 23, 2019
Silk Collection Hotel & Spa
9.6
Exceptional
Lisa from Switzerland
Family with teens
Deluxe Family Connecting Room
Stayed 2 nights in July 2019

Exceptional”

The service was outstanding. The reception desk team, especially Sam, Lan, and Tony, were very friendly and went absolutely out of their way to help us with even the littlest thing we might need. When we first arrived in the country a bit jetlagged and overwhelmed with Hanoi, they helped orient us, and find us SIM cards for our phones. Very professional team. The breakfast was delicious - I think my favorite of all the Vietnamese hotels we stayed in. Loved the noodle dishes, pho, and fresh fruit juices. The double family rooms were a nice size, each with their own bathroom, but we would have liked a window or two. But overall, a very lovely stay.

Reviewed August 06, 2019

Dear Mr/ Ms.Lisa , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on AGODA with the rate: 9.6 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 20, 2019
Silk Collection Hotel & Spa
9.6
Exceptional
Lim from Malaysia
Couple
Stayed 3 nights in January 2020

Great location”

Hotel is in Old Quarter and very near and walking distance to many places of attractions. Surrounded by many shops for shopping and eating. Also walking distance to many food streets and beer streets. The hotel is clean with friendly staff.

Reviewed February 03, 2020

Dear Mr/ Ms. Lim, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded February 13, 2020
Silk Collection Hotel & Spa
9.2
Exceptional
Michelle from Philippines
Group
Superior Double Room
Stayed 4 nights in September 2019

Nice location and very accommodating ”

Hotel is conveniently located in the shopping area and Hoan Kiem Lake & other tourist spots in the old quarters. Staff are helpful and accommodating to our requests. Enjoyed our stay. Highly recommended to tourists like us.

Reviewed September 23, 2019

Dear Mr/ Ms. Michelle , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 9.2 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 19, 2019
Silk Collection Hotel & Spa
9.6
Exceptional
ATSUSHI from Vietnam
Family with young children
Junior Suite Room
Stayed 1 night in January 2021

Hotel location is good to sightseeing”

It was very nice stay in this hotel, close to the old town of hanoi. I have 3-year-old son, but it was really easy to visit lots of place, such as church, night market, hoankiem lake and so on. I hope I can be back soon!

Reviewed February 04, 2021
9.2
Exceptional
Kian from Singapore
Couple
Junior Suite
Stayed 4 nights in December 2019

Great hospitality ”

I booked the stay to celebrate my wife birthday. It came as a surprise to us when we saw a birthday cake upon coming back to the room after a long day outside. Also, we received a farewell gift from the hotel which was a first time for us in our various stays in other hotels in other countries. This was a nice gesture. The hotel is conveniently situated as well. I seldom write reviews and by doing so shows how great this hotel is.

Reviewed December 15, 2019

Dear Mr/ Ms. Kian, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 9.2 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded December 23, 2019
Silk Collection Hotel & Spa
9.6
Exceptional
Lisa from Switzerland
Family with teens
Deluxe Family Connecting Room
Stayed 1 night in July 2019

Exceptional”

Lan, Sam and Tony were so helpful! They really made every effort to make our stay comfortable and to see that we had everything that we needed for a good trip, including the right SIM card for our needs. Very warm and professional. Their assistance made a big difference to our enjoyment of our stay in Hanoi. They recommended some delicious restaurants near the hotel! We loved the food in Vietnam!!

Reviewed August 06, 2019

Dear Mr/ Ms.Lisa, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on AGODA with the rate: 9.6 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

Responded October 20, 2019
Silk Collection Hotel & Spa
10.0
Exceptional
CORINNE from Canada
Group
Superior Double Room
Stayed 3 nights in November 2019

Beautiful and charming hotel in a great location.!!”

We spent three nights at this beautiful and charming hotel. On arrival the reception was wonderful. They were so prepared and had us checked in no time at all which we thoroughly appreciated, especially after a long flight. Very friendly staff who gave us valuable advise. Special thanks to MS LAN and Chris Do.!!! We enjoyed our first time visit to Hanoi.

Reviewed November 28, 2019

Dear Mr/ Ms. Corinne, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Agoda with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

Responded December 14, 2019
Silk Collection Hotel & Spa
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

null