Highly recommend Silk Queen Grand”

This was our second stay Silk Queen Grand Hotel. Everything was top notch about this hotel... lovely rooms (very clean), location is very close to the popular Hoan Kiem Lake area. Restaurant is good... we enjoyed breakfasts and dinner also. The staff were impeccable... they all remembered our son and would chat and play with him (and were so understanding when he called reception for a chat). We will definitely stay at Silk Queen Grand next time we are in Hanoi.

Great hotel! Perfect location and amenities.”

After a slew of bad hotels, my sister and I were so relieved to finally get to a beautiful hotel, perfectly situated in the old quarter of Hanoi. It's not the cheapest, but it's still a good value for your money. We got to the hotel a bit early before our check in, but the lobby held our luggage while we walked around the busy neighborhood. The twin room we had was clean, and had a great shower. We really appreciated the fitness room and pool on the roof. The views are incredible, both day and night. Breakfast that was included was a lovely buffet spread with good variety and located in their tenth floor restaurant. The staff were attentive, friendly, and helpful. It was also very convenient to have them help us book a bus to Cat Ba island that picked us up from the hotel. The hotel is close to everything - cafes, restaurants, night market, Hoan Kiem lake, and St. Joseph's Cathedral, just to name a few. Would definitely stay here again next time we're in Hanoi! :)

Fabulous Hotel”

Our family thoroughly enjoyed our stay at the Silk Queen Grand Hotel. The location was perfect, the room was comfortable and clean and the staff were amazing!! The room service and breakfast food was great and the pool and deck were the best place to escape the hot afternoon sun. We highly recommend it for anyone travelling to Hanoi.

Great place in the heart of Hanoi ”

Location couldn’t be more perfect to visit the most attractive places in Hanoi. Shops, bars, restaurants right there. Excellent breakfast and nice refreshing small pool at the top floor. But the best is the service, smile, respectful, helpful is not enough if I tell you my story ! I left all the passports of my family and my credit cards and money at my previous homestay in Ninh Binh 2:30 away ! I realized it at 6pm when I checked in at Silk Queen Hotel! I know, I didn’t do well on this one but the receptionist called my Homestay and at 8:38 pm, my passports, credit card and money were at my door. They took care of all the transitions and when I asked how much I had to pay, they said “nothing”. Really ?? They were just amazing from the beginning till the end and beyond and my travel plan could have been extremely difficult without their incredible initiatives and professionalism. I’ll be thankful forever and if one day I’ll come back, I know where to stay. Cam On !

Clean, comfortable and convenient.”

I enjoyed my stay in the Silk Queen Grand very much. The rooms were comfortable and there was no noise from traffic. The staff were great and always willing to help and recommend places to visit or eat. They directed us to some great places for food in Hanoi. I would definitely stay here again on another tip back to the capital.

Quite central to explore Hanoi by walk”

Its a good property with small rooms but very clean and good beds. We requested to visit the rooms before check-in in order to have rooms at the back and away from road trafic noise. Had to pay an upgrade for that but found room space much same as we initially paid for. The property is quite central to shopping areas and Hoan Kiem lake where most cafes and restaurants are opened until late. We booked students guide with hanoifreewalkingtours online to visit Hanoi. We did their food tour and their city tour and was the best plan. The hotel offers a very good breakfast and all you need to have hearty one to start off your day. Disappointing small pool and a room with few machines as fitness room. But if you need none of these, then OK. I didnt appreciate the attitude of the reception staff who was after me to pay upfront for the room when we extended for another 3 days. All hotels over the world you oay at check out and wonder if its practice in Vietnam?! Cant say as it was our 1st trip... Some visitors we met during our stay recommended La Siesta next door which they seemed very happy with.. to check! Overall it was value for money at Silk Queen and great location to move around.

Central location, friendly staff and good value for money”

This 4-star hotel is centrally located in walking distance from Hoan Kiem Lake. Staff is very friendly and a rich breakfast buffet was included into the price. The bar/swimming pool on the top offers a nice view on the city. Rooms are comfortable, everything needed is available. Overall, an excellent choice.

Really welcoming staff”

Beautiful clean room with a very warm reception from staff. Greatly located in Hanoi, an easy walk from Hoan Kiem lake. Would recommend to my family and friends.

Great location, great staff”

We have just completed another trip to Hanoi, this time going with 2 other couples. I chose this hotel due to location and pictures I had seen of it. The staff were so helpful, mainly Pauline at the desk, the wonderful doormen and breakfast staff, but also in particular Ms Huong . she was absolutely fantastic with our bookings for our train trip and private van to Halon Bay. Our rooms looked towards the street and we could see the lake. Very comfortable. the food offered in the breakfast and dinner was delicious. Only one complaint which I don't think the hotel can fix was the temp of the pool water. The weather was constantly at 36-38 for our stay, the pool water was around 30+. Next time we will definitely stay here.

Superb service, amazing breakfast”

From the beginning of the check-in was a very good vibes they give usan early check-in without any cost. The rooms was stunning high quality standards and cleanliness. The services such as the breakfast was superb with many food variety and the pool small but good for the hotel. The only con was the gym very poor with only a few running machines, and the spa services a bit older style. Location is perfect to do all you want in hanoi, overall I would repeat again in Hanoi no doubt.

Beautiful hotel in the center of Old Hanoi”

Location of hotel can't be beat. Center of Old Hanoi, one block from the lake. Beautifully appointed. I had a king superior room that was very large, gorgeous, and had a small streetside balcony. AC, bathroon, wifi, complimentary breakfast were all fantastic. Spa pterrty good. I will definately stay here again. Staff was superlative. Not the extreme of luxury in Hanoi perhaps, but pretty darn close.

Great spot with everything you need. ”

Great spot in the old town just a couple of blocks from Hoan Kiem Lake surrounded by coffee shops and restaurants. Lovely staff always keen to satisfy your every need.

A secret place ”

I don’t want to let you know how magical it is because I want to keep it a secret ! Location = Amazing Bungalow = Better than a 4* hotel Family = Loving people who took care of us so well. Always trying to help us for dinner, a baby seat on the bike or even the passports I left in the room delivered to Hanoi where I left with my family ! What can I say, it’s idyllic and the birds singing in this croissant valley was magical !

Good location very close to Hoan Kiem Lake”

We stayed here for one night at the end of our time in Hanoi. Less than ten minutes walk from Hoan Kiem Lake and the central area of Hanoi. Walking distance to a lot as Hanoi is easily walkable to all the sights. The staff wasn't the most friendly and we even saw staff rolling their eyes and audibly scoffing at times. Rooftop pool which is a must in the heat.

Great Value and facilities with really friendly staff”

Great value and convenient location for all old quarter Hanoi attractions. Very clean and well equipped rooms, great air con, great breakfast and a small but welcome pool on the roof. Staff could not be more friendly

New Year with friends”

we book 3 connecting rooms , end-up hotel can't provide this type of room, and email us to upgrade our room to 5 executive room and 1 premier room with extra bed. we have no choice as peak season hard to get rooms in other places to occupied so many of us. Well they provide a free pickup from airport. but honestly 2 spend 2 nights, it is not worth as a 4star hotel. there is 1 thing good about this hotel was the staff , they are friendly and helpful. my last day at hanoi , i switch to other hotel, so call 2-3 star hotel, i only pay 10% of this hotel, and what i get is slightly down grade from silk queen, but i save 90% of the money. so i am will not recommend to other to stay, better keep the money for local food and beer ~

85”

I stayed here for 2 nights. It’s such a convenient location, just a step to the central of Hanoi. Staff are friendly, well-trained, good variety of breakfast. Definitely recommend for others.

Good hotwm, great location with small swimmingpool”

Good hotel but the price is to expensive for hanoi. Good room good beds. The staff can be more helpfull and there english isnt so good. This where our first 3 days in hanoi. After this hotel we went to another place but when we came back we found another hotel for 8, 75 euro pp pn. Incl breakfast. The staff was very helpfull and spook good english.

Centrally located in old quarters ”

Great location in old quarters..walking distance to all markets. Would recommend an upgrdae of room as we found our first room very small. disadvantage of the big rooms is that they are at front of the hotel, this can be very noisey from the street traffic earlybin the mornings.. Breakfast finishes at 0930. Woul be better if they finish at 10

Excellent”

Small and basic room, but everything was clean and in order. The location is great. The staff were great - friendly and helpful. Booked all our tours through the hotel as well, which worked well for us. Don't get your hopes up over the rooftop bar and pool. I'd happily recommend this place to anyone.