Good”

I would say the only advantage is the convenient location. But the infracstructure is old. The swimming pool is too small. The towel and other facilities are not clean enough. Zi don't think it's a good value foe money compared with other nearby hotels in Hanoi.

Good location very close to Hoan Kiem Lake”

We stayed here for one night at the end of our time in Hanoi. Less than ten minutes walk from Hoan Kiem Lake and the central area of Hanoi. Walking distance to a lot as Hanoi is easily walkable to all the sights. The staff wasn't the most friendly and we even saw staff rolling their eyes and audibly scoffing at times. Rooftop pool which is a must in the heat.

Superb service, amazing breakfast”

From the beginning of the check-in was a very good vibes they give usan early check-in without any cost. The rooms was stunning high quality standards and cleanliness. The services such as the breakfast was superb with many food variety and the pool small but good for the hotel. The only con was the gym very poor with only a few running machines, and the spa services a bit older style. Location is perfect to do all you want in hanoi, overall I would repeat again in Hanoi no doubt.

Take heed of the bad reviews”

I booked this hotel thinking that the negative reviews were just fussy people. The hotel is pretty clean other than some stains on the pillows that were just turned over rather than replaced. It's near the lake, so good location. But it's pretty basic given the price and the service was terrible. I was shown to my room which was in the middle of the building with no window (well the window was into the hallway of the hotel) which usually in hotels is specified and given a different rate. Towels that I used were removed instead of replaced. And my welcome drink ticket was degraded from 2 to 1 even though I paid for a double room because I was a single traveller. For the same price as this hotel you can stay in much nicer places with better service. I wouldn't waste your money.

only central pool in Hanoi, otherwise standard alright ”

for a relaxing day on the roof top pool the hotel is good. gym very small (two running machines, one stepper), pool small but does its job. be early for lying chairs (only three available). breakfast ok, nothing special. staff was good, as usual in Vietnam. location great! would come back if I need a pool in a hot big city.

Centrally located in old quarters ”

Great location in old quarters..walking distance to all markets. Would recommend an upgrdae of room as we found our first room very small. disadvantage of the big rooms is that they are at front of the hotel, this can be very noisey from the street traffic earlybin the mornings.. Breakfast finishes at 0930. Woul be better if they finish at 10

Facility issues”

I ordered queen bed, we got one bed made of 2 twin beds put together which was very uncomfortable because of the hard edge of mattress in middle of the bed. Another pain was the AC window blowing to the bed made both me and my son sick and coughing for few days. When checkingin, The staff asked us to wait for long because he could not find the agoda booking Poor experience. Will stay with international 5* hotel next time

We stayed here 3 times over the holiday”

Really central location, rooftop pool, compfortable bed, hot showers!

Awesome”

Very clean rooms, good food, good location, friendly staff

Great hotel! Perfect location and amenities.”

After a slew of bad hotels, my sister and I were so relieved to finally get to a beautiful hotel, perfectly situated in the old quarter of Hanoi. It's not the cheapest, but it's still a good value for your money. We got to the hotel a bit early before our check in, but the lobby held our luggage while we walked around the busy neighborhood. The twin room we had was clean, and had a great shower. We really appreciated the fitness room and pool on the roof. The views are incredible, both day and night. Breakfast that was included was a lovely buffet spread with good variety and located in their tenth floor restaurant. The staff were attentive, friendly, and helpful. It was also very convenient to have them help us book a bus to Cat Ba island that picked us up from the hotel. The hotel is close to everything - cafes, restaurants, night market, Hoan Kiem lake, and St. Joseph's Cathedral, just to name a few. Would definitely stay here again next time we're in Hanoi! :)

Exelent Hotel”

This is a good hotel, the location is close to the lake and other popular sites, the rooms were very comfortable and clean staff very friendly, very good view of city from roof top restaurant and pool and the breakfast was good variety

Central location, friendly staff and good value for money”

This 4-star hotel is centrally located in walking distance from Hoan Kiem Lake. Staff is very friendly and a rich breakfast buffet was included into the price. The bar/swimming pool on the top offers a nice view on the city. Rooms are comfortable, everything needed is available. Overall, an excellent choice.

Excellent”

Small and basic room, but everything was clean and in order. The location is great. The staff were great - friendly and helpful. Booked all our tours through the hotel as well, which worked well for us. Don't get your hopes up over the rooftop bar and pool. I'd happily recommend this place to anyone.

Clean, comfortable and convenient.”

I enjoyed my stay in the Silk Queen Grand very much. The rooms were comfortable and there was no noise from traffic. The staff were great and always willing to help and recommend places to visit or eat. They directed us to some great places for food in Hanoi. I would definitely stay here again on another tip back to the capital.

Broken toilet and air conditioning.”

The pool is nice, including a good location. Unfortunately, both our toilet and air conditioning were broken. It was either extremely hot or freezing. Nothing in between. We both got sick in this hotel

Good”

Booked this hotel for the gym and it was really small with no yoga mat and very little space. Breakfast generous in quantity but not tasty. Room smelled humidity (the 2 different ones i had for different stays). For business trip it was a bad idea, I guess for a tourist for a couple of nights it is OK as location is definitely the best.

Great location, great staff”

We have just completed another trip to Hanoi, this time going with 2 other couples. I chose this hotel due to location and pictures I had seen of it. The staff were so helpful, mainly Pauline at the desk, the wonderful doormen and breakfast staff, but also in particular Ms Huong . she was absolutely fantastic with our bookings for our train trip and private van to Halon Bay. Our rooms looked towards the street and we could see the lake. Very comfortable. the food offered in the breakfast and dinner was delicious. Only one complaint which I don't think the hotel can fix was the temp of the pool water. The weather was constantly at 36-38 for our stay, the pool water was around 30+. Next time we will definitely stay here.

Overall good!”

Reasonable price, nice location, good cleanness, staffs are friendly, but the room was a bit too narrow

Nice and clean hotel”

Good dining experience hotel, good recommendation for the restaurant.

Beautiful hotel in the center of Old Hanoi”

Location of hotel can't be beat. Center of Old Hanoi, one block from the lake. Beautifully appointed. I had a king superior room that was very large, gorgeous, and had a small streetside balcony. AC, bathroon, wifi, complimentary breakfast were all fantastic. Spa pterrty good. I will definately stay here again. Staff was superlative. Not the extreme of luxury in Hanoi perhaps, but pretty darn close.