Don't miss out!
3 travelers have booked today.
"The breakfast is good and the staff are accommodating"
February 26, 2018
120 meters to the beach
Located in heart of Puerto Galera
Free Wi-Fi in all rooms!
3 travelers have booked today.
|Value for money||8.1|
|Distance to city center||10 km|
|Nearest airport||Calapan City Airport (CPP)|
|Distance to airport||33.0 km|
"the staffs are good and the breakfast was yummy."
December 24, 2018
"The pool is quite lovely to swim in."
August 31, 2018
"It's near the beachfront, staffs are accomodating, value for your money."
November 7, 2018
"Very good staff."
February 15, 2018
Simon Heritage Resort, located in White Beach, Puerto Galera, is a popular choice for travelers. The excitement of the city center is only 10 km away. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Take advantage of a wealth of unrivaled services and amenities at this Puerto Galera hotel. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, luggage storage, Wi-Fi in public areas, car park, room service.
Guests can choose from 12 rooms, all of which exude an atmosphere of total peace and harmony. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Puerto Galera, make Simon Heritage Resort your home away from home.
"Mia (the receptionist) and the rest of the staff were very a..."
August 11, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
The place was nice with its own gate so no passersby. It was quiet with a nice space with table and chairs in front of the room. The staff were very friendly. It was only a room though to stay/sleep with no other provisions or amenities other than the nice breakfast brought to you.
Affordable Family Vacation Resort”
Our family of 4A/5K booked 3 Single Rooms with Breakfast for 3D/2N on a peak weekend. The resort is 20 minutes away by tricycle from Balatero Port. The receptionist was friendly and accommodating. There are no security guards. The rooms were small but air conditioned. The 4-inch foam double bed is soft enough although the linen and pillows were quite old. Our room had a 32 inch TV with plenty of cable channels to choose from. However, we were provided only with a very small bar of soap and 3 small sachets of shampoo, and the 2 towels were quite old and thin. There was no toilet paper or bottled water provided. There is no ref, no safety deposit box. The bathroom has hot and cold shower, and the toilet has a bidet. The breakfast is -silog style but with ample choices. The pool is clean but no lifeguard on duty. Location is great - near the beach, restaurants and activities but far from the noise. This resort is great for families on a budget.
The place, people and the food were all good. So near the white beach. Its away from the noise of the night life. The place is relaxing and so quiet. Perfect for family who just wanted to relax. Room is simple yet clean. The breakfast will be set outside the room on the time you requested. They habe breakfast choices which will be asked durinh check in. Overall, it was a great staycation!!!
Nice hotel ”
I was really happy with the size of my room, it could actually fit 3 people. My bed was nice and my night sleep was good. I liked that the room had a closet, dresser and warm water. The toilet made a funny sound, so I think they need to check that, but the shower was great with warm water. Location is just steps away from the beach and tricycles are easily accessible. Breakfast was okay, I kind of wish they sold basic drinks like bottled water, beer and juices inside the resort, since we had to buy these drinks outside. Staff are also very nice and helpful. Overall, I would go back here and book again.
Great lovation to stay, Very close to the beach area. The receptionist who assist us was very helpful and friendly. The breakfast served was delicious. The room was clean and spacious . Our children enjoys the swimming pool. Overall stay was great. The only downside was poor WIFI signal.
Amazing friendly & accomidating staff! Very clean! Breakfast served on the patio when you want it! Very quiet...away from the beach behind another property. Nicer than other property I stayed at in White Beach. I would stay there again.
Very accommodating staff. Fast service if you have request they will attend to it immediately. ”
Breakfast will be serve on time. We requested for a Family Room pool view and they give it. They added Additional Bed without additional Cost. Just a minor improvement with the paint of Resort and it will be a perfect Selfie for all Over all we enjoyed our Stay in Simons. Kids will surely enjoy coz they have Pool.
Staffs are very friendly. Our breakfast served on time. Were happy with our stay.
Although the hotel is just a 2-star hotel it was highly compensated on how efficient and helpful their staff are. From reception up unto the maintenance people. I also appreciate their in-house pool!
5-star hospitality and cleanliness!”
Looks like this will be a yearly affair with this beautiful hotel in paradise!
Pros: 1.) Awesome location, 5 minutes walk to white beach. 2.) FREE Breakfast. (It's great by the way especially TAPSILOG) server staff is very kind to us kudos to him. Cons: 1.) 2.3k per night for 2 persons. 2.) Receptionist is like talking to her friend, while attending my concern she's looking at her phone and not communicating directly eye to eye. What kind of etiquette is that for customer service? Overall it's average. On a scale of 1 to 10 perhaps = 5 I know what I'm saying. You judge.
Hi Paul! Thanks to your review. The management conducted an inquiry with regard to your complaint. It appears that you booked for DOUBLE ROOM not SINGLE ROOM and our rate for the room that you chose is Php2,300. We investigated our staff in the reception area by reviewing our CCTV recording with audio. It appears that she was not talking to her friend. She politely and courteously attending to your needs because as you said, you just transferred from another resort. She just looked at our smart cellphone to verify your booking via agoda aaplication. Quality service beyond our category is part of our tradition since 1986. We believe that our staff attended to you politely. Nevertheless, we sincerely apologize to you if you had felt a different experience in our resort. Have a nice day.
their place is clean, quiet, has strong water pressure, good breakfast. as i said, all is well except for the series of blackouts which is common in islands. although they have a generator, but everytime the electricity went out and the generator kicks in, the aircon in our unit wasnt able to automatically turn on and the staff has to manually operate it. we have to go down the reception area numerous times even in wee hours, and it is so frustrating. i have no idea if that works for all their rooms, or its just in room 11. also, not once we were able to connect in their wifi.
Hi Kay-pee-lyn! We apologize for the inconvenience that you had experience while staying in our resort. Our air-conditioning units in all rooms are separately equipped with a voltage regulator and time-delay device to prevent breakdown cause by power supply fluctuations and brownouts. Once the electricity return, the air-con unit will automatically turn on in a time set in a device. Some guest modified the pre-set time in the device. We will address this matter to double check the timer in the device to avoid inconveniences to our guest. Thank you to your review . It will assist us to improve our services. Once again we are sorry and hope to see you again. The Management
Old facilities, nice location, Friendly staffs, big breakfast.”
Toilet drainpipes in the room were blocked that made us hard to flush the bowel completely. Staffs were friendly. 2 minute- walking distance to White Beach. The location was really awesome. The Wifi was pretty much useless. Breakfast was big and tasty.
Poor Customer Service”
The Management needs a lot of training on how to handle customers. She has to learn how to speak with the customer in a calm manner. The hotel is old but fair enough for back packers. We booked 5 family rooms and politely requested for a few towels coz we have 22 adult in our family and 2 kids but they only provided 2 towels in each rooms. They said the hotel is only 2 stars and we should not expect more than what we paid in Agoda. Coz our booking is already discounted. We totally understand that they have satandards and policies to follow but the way they handled our concern really ruined our vacation in Puerto Galera. They could have handled it well. No apologies heard from her. I’ve been In the customers service industry for the past 9 years and was trained a lot about handling customers and complaints and I know that the way she handled our simple concern is something that is not acceptable, and really brought frustration to our stay in Simon Heritage.
Hi! Courtesy to our guest is part of our tradition since 1986 and we expect our guests to show respect to our staffs. The Management immediately conducted an investigation with respect to your complaint. We regret to inform you that our findings is different. We reviewed our CCTV recordings with audio. We found out that your companion was arrogant to our staffs. Recordings also revealed that our staffs tried their best to be polite and accommodated your request despite pomposity and even against our policy such as the use of our kitchen to cook your foods. Our staffs are well trained and experienced and on-line reviews prove it. As a matter of fact our resort was recommended to your group because of our services. Though this resort is old, our services to our guest is beyond our category. Arrogance has no place in our resort. Nevertheless, we sincerely apologize to your group that you experienced such incident. Have a nice day. The Management
1. Old facilities: the main door almost broken, so much noisy when opening and closing. 2. Many noise in late night and early morning from the kids. We was unable to get good sleep those days. 3. There is no ref in the room, water is stuck sometimes. 4. Receptionist is kind of impolite, she pointed at customers while talking. We booked for 3 nights but just out after 2nd night with all uncomfortable reasons.
Comfy bed, but room should be renovated abit, CR hot shower sometimes not working, aircon working very well. Very near to the main beach. staff very attentive to our needs... Food is good to...free breakfast. .. I just hope that they do some renovations or upgrade to their rooms But other than that we enjoyed our stay!! :)
Great location and friendly staff”
We had a great time in Puerto Galera. The place was good for a group. We booked 2 rooms, 3 people in each room. It was very accessible to the white beach parties. The staff were friendly, and there is a per hour extension fee option. In case you want to extend your stay. Excellent service!
Mia (the receptionist) and the rest of the staff were very accommodating. Meals arrived on time and the beach was just a short distance away, far enough from the noisy crowd but near enough for a dip. The swimming pool was safe, they had life vests available for my toddler
No chlorine pool is a standout, though they wont open till 12 nn, its still a nice change of what were used to.
You get what you pay”
Weve checked in to this hotel last December 2018 thru Agoda. #1 dont expect too much. The hotel it self is simple. Has a hot and cold shower per room. Airconditioned but not well ventilated. Well maintained but looked and smell old. #2 Its less than a minute walk to/from the beach. You can sleep well. Less noise. #3 has a pool. The pool has no heater. #4 too gloomy. #5 The room has no added lock inside. I feel uncomfortable at night because the doorknob is too old as if someone can open the door from the outside even if its locked, plus the sliding window is so close to the door. #6 the staff are accommodating. They will attend to your needs right away.
Simon Heritage Resort