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Why do I need to provide additional documents during the payment process?

In relatively infrequent cases we require additional documents, such as a faxed copy of the credit card, to support a booking. This may occur when the guest name differs from the cardholder; when the acquiring bank for the credit card transaction requires this, when the booking is deemed high value, or when our Fraud Protection program identifies a high-risk transaction. Though sometimes we may complete your booking before these documents are received, we will not be able to finalize and confirm the reservation until the submitted documentation has been verified.

On occasion we may also call to verify these details.


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