Customer Support

Frequently Asked QuestionsContact Us

What is your credit card payment procedure and how safe is it?

Once we've received your credit card details and confirmed that a room is available, a confirmation e-mail will be sent to you.

Agoda uses Secure Socket Layer (SSL) technology to encrypt all information. To check our site's authenticity and to verify the validity of our secured communication and information exchange lines, please click here

Your credit card will be charged by Agoda Company Pte Ltd, the company managing all credit card transactions for Agoda Travel Network companies including www.agoda.com. If you have any questions regarding charges to your credit card, please contact our Agoda Customer Support Specialists. We are available 24 hours a day to help with your inquiries.


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