Mercure Resort Sanur
Mercure Resort Sanur
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Luksuzna soba s kraljevsko posteljo - razgled Mercure Resort Sanur
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ODPRI ZEMLJEVID Mercure Resort Sanur
ODPRI ZEMLJEVID
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8,1
Poglej vse 48 fotografije Mercure Resort Sanur
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7,7
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Izbira sobe
7,9
Zelo dobro
Udobje & kakovost sobe
Luksuzna soba z dvema ločenima posteljama (Superior Twin Room)
Luksuzna soba z dvema ločenima posteljama (Superior Twin Room)
...
  • Pogled: Vrt
  • 32 m²/344 ft²
  • 2 enojni postelji
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Luksuzna soba s kraljevsko posteljo (Superior King Room)
Luksuzna soba s kraljevsko posteljo (Superior King Room)
...
  • Pogled: Vrt
  • 32 m²/344 ft²
  • 1 francoska postelja in 1 k...
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Nadstandardna soba z dvema ločenima posteljama (Deluxe Twin Room)
Nadstandardna soba z dvema ločenima posteljama (Deluxe Twin Room)
...
  • Pogled: Vrt
  • 42 m²/452 ft²
  • 2 enojni postelji
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Nadstandardna kraljevska soba (Deluxe King Room)
Nadstandardna kraljevska soba (Deluxe King Room)
...
  • Pogled: Vrt
  • 42 m²/452 ft²
  • 1 kraljevska postelja
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Luksuzna , francoska postelja (Double Superior)
Luksuzna , francoska postelja (Double Superior)
...
  • 32 m²/344 ft²
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Nadstandardna francoska (Double Deluxe)
Nadstandardna francoska (Double Deluxe)
...
  • 42 m²/452 ft²
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Luksuzna , francoska postelja (Double Superior)
Luksuzna , francoska postelja (Double Superior)
...
  • 32 m²/344 ft²
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Zadnji komentarji strank

Ocene Agoda (1186)Ocene Booking.com (555)
Izberite tip gosta
Čistoča7,7
Infrastruktura7,5
Lokacija8,1
Udobnost in kakovost sobe7,9
Storitev7,7
Kakovost glede na ceno7,8
Posredovano s strani preverjenih gostov Agoda
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Vrsta sobe
Nadstandardna kraljevska soba
Nadstandardna soba z dvema ločenima posteljama
Luksuzna soba s kraljevsko posteljo
Luksuzna soba z dvema ločenima posteljama
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Prikazanih 1140 komentarjev od preverjenih gostov
12345
9,3
branka iz Slovenija
Par
Luksuzna soba s kraljevsko posteljo
Bival/-a 12 noči marec 2011
prijeten hotel z najlepšim vrtom, prijazno osebje,”
prijaznost, vrt,postrežba
hotel je nekaj posebnega, tipske koče pokrite s slamo, velike sobe, velike terase.veliko hišk renoviranih, nekaj jih ravno prenavljajo. prekrasen vrt, kot botanični vrt, ptički pojejo, veveričke skačejo. tudi v morju se lahko kopaš, kar je marsikje na baliju nemogoče, zaradi koralnega grebena. cene v hotelu visoke, priporočam nočitev brez zajtrka, ki je v hotelu 15 dolarjev, takoj izven hotela ali na plaži pa kompleten zajtrk največ 5 dolarjev (omlete, sadje, toast, maslo, jam, kava, naravni juice)
Ocenjeno 01 april 2011
8,8
Susanne iz Avstralija
Skupina
Luksuzna soba s kraljevsko posteljo
Bival/-a 2 noči maj 2018
Priceless location if you want palm trees on the beach at reasonable prices.”
Bali isn't as cheap as it was but this hotel is still great value if you're not wanting 4.5-5 star accommodation. I stayed at the Novotel in Benoa for not much more. Room size (7), Cleanliness 5, staff 7, Breakfast 7, Location 9.
Ocenjeno 14 maj 2018
10,0
Lucy iz Velika Britanija
Par
Luksuzna soba s kraljevsko posteljo
Bival/-a 3 noči maj 2018
Such a lovely place! ”
We had an amazing time, such a lovely place and everything was perfect! Thank you!
Ocenjeno 09 maj 2018
7,6
farah iz Savdska Arabija
Par
Luksuzna soba s kraljevsko posteljo
Bival/-a 9 noči april 2018
Zelo dobro”
Nice hotel, great price, but too much insects in room
Ocenjeno 24 april 2018
Dear Farah, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. We take note on your concern of room cleanliness. Please rest assure it has been shared with our respected department for further action and improvement. We are looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
9,2
Anton iz Južna Afrika
Par
Luksuzna soba s kraljevsko posteljo
Bival/-a 4 noči april 2018
Wake up in the middle of a tropical garden”
Stunning setting and lovely beach; never felt overcrowded. Food was average but service excellent and friendly.
Ocenjeno 15 april 2018
Dear Anton, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feels great to know that you enjoyed our beach, service and facilities. Your kind word has been shared with my teams for them to keep up their performance. We take note on your concern of food and please rest assured that it has been shared with our chef for our evaluation and improvement. Thank you again for sharing your experience and we looking forward to welcoming you. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
5,2
Gregory iz Singapur
Družina z mlajšimi otroki
Luksuzna soba s kraljevsko posteljo
Bival/-a 2 noči marec 2018
Nadpovprečno”
There is nothing to remember after visiting Mercure resort. Very worn out, needs renovation, for facilities and for rooms. Many people book this hotel because it is right on the beach and close to the airport, but there are many other smaller hotels with clean and nice facilities at half price of Mercure. The two spots to visit if you are at Mercure are Yoga @ Power of Oasis and Genius Cafe - these two outlets are not under Mercure management - they are located on its territory. Have fun!
Ocenjeno 15 marec 2018
Dear Gregory, Thank you for sharing your experience during your stay at Mercure Resort Sanur. I deeply regret to know that your stay was not according to your expectations. Our guests satisfaction is always be our top priority and thus knowing you left dissatisfied really saddened me. I will ensure that the points you shared are being followed up accordingly by the teams and I will personally monitor on that. Nonetheless, we appreciate you shared your feedback with us so we can use it to revisit the area of concerns and to improve it better. We hope you will give us another chance to serve you better in the near future. Sincerely, Adrian Utomo Executive Assistant Manager
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Mercure Resort Sanur
6,8
Tayla iz Indonezija
Par
Luksuzna soba s kraljevsko posteljo
Bival/-a 12 noči januar 2018
The whole resort needs to be updated, we have been coming her for about 6-7 years and now it's old. ”
The entire resort needs to be updated, it's looking tired and in need of many repairs. Upon my return to Australia I told most of my friends that I was very disappointed with the resort as it's quite expensive and old and I don't think I would return. The menu hasn't changed in all the time we have been coming and great food makes a difference. Most nights the restaurant is empty, it's ashamed because the staff are outstanding.
Ocenjeno 15 marec 2018
Dear Tayla,Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are very pleased to know that the service rendered by our staff exceed your expectation. This is very gratifying news to hear, for all of our amazing team. Our commitment is to provide an excellent service to each and every one of our guests. With regards of refurbishment, we pleased to inform that we do continually work on improvements to the Resort, though acknowledge until a full Refurbishment occurs some elements of interior design will be in the original design. We have changed nearly 1/5 of the Resorts bedrooms’ tiles over the last few months and more are being completed now. We will work diligently to do the best we can prior to any Resort Owner’s approval for refurbishment. Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future.Sincerely, Adrian Utomo, EAM
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Mercure Resort Sanur
6,8
Kenneth iz Avstralija
Skupina
Nadstandardna soba z dvema ločenima posteljama
Bival/-a 7 noči februar 2018
Decent hotel at decent value”
Hotel staff are friendly, hotel is in good location on the beach with decent dining options close by, food and beverage pricing is quite high so we didn't use the hotel bar or restaurant at all. Rooms are fine but very variable with some DLX rooms being very roomy and reasonably new while others were a lot smaller but refurbed and some didn't seem to have had much done to them at all so were rather old small and tired and not even close to the same standard as the better DLX rooms(we were part of a group with all of these rooms represented). Pools were fine although the larger one tended to get very hot. Beds were fine but the supplied pillows where very fat so I had to use a decorative pillow or wake up with a sore neck.
Ocenjeno 25 februar 2018
Dear Kenneth, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you enjoyed our hotel service and facilities. Your valuable feedback have been addressed with my team and it will motivate them to keep up their performance. With regards of food and beverage price, it had been shared with our Food & Beverage Manager for evaluation and reference. Once again, thank you for sharing your experience and we are looking forward to welcoming you back again. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
10,0
Karen iz Avstralija
Par
Luksuzna soba s kraljevsko posteljo
Bival/-a 5 noči februar 2018
Brilliant!”
This was the second time we stayed at The Mecure. Thoroughly loved it. Our room was DEVINE (we scored an upgrade to a sea view room) Every single staff member we came across was so friendly. Pool was lovely, beach was perfect. We are definitely staying here again. See you in October Mecure 😃
Ocenjeno 20 februar 2018
Dear Karen, It feels great to read your review and much appreciate for sharing your experience during your stay at Mercure Resort Sanur. Thank you for your loyalty and we delighted to know that you have a pleasant stay with us in your second visit. It is always a pleasure to receive positive feedback where you felt satisfied with our hotel service and facilities. I have been share your feedback with my teams and I am sure it will motivate them to keep up their performance. Once again, thank you very much for sharing your concern and we are looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
7,2
Danuta iz Avstralija
Samostojni potnik
Nadstandardna soba z dvema ločenima posteljama
Bival/-a 3 noči januar 2018
Zelo dobro”
It was my second time staying at the Mercure Sanur. I loved the location which is a beachfront and the Balinese style of the hotel. Nevertheless the room needs a little attention as it looked needing an upgrade. My bathroom sink tap was loose and hard to open. Upon arrival my room wasn't ready but when I gave my feedback about it, the check-in staff offered me a late check-out without a cost. I was happy at that. Otherwise a lovely place.
Ocenjeno 21 januar 2018
Dear Danuta,Thank you for sharing your experience during your stay with us.We delighted to know that you have a pleasant stay with us, happy to know that you were enjoyed our hotel location, service, and facilities.With regards of renovation, we pleased to inform that we do continually work on improvements to the Resort, though acknowledge until a full Refurbishment occurs some elements of interior design will be the original style. Though having said this, our extensive internal maintenance programs a drawing to a completion and we should have replaced 52 rooms worth of the older mosaic tiles which look very dated and are hard to maintain. This project is already 43 rooms completed. We have also changed nearly 1/5 of the Resorts bedrooms’ tiles over the last few months and more are being completed now. We will work diligently to do the best we can prior to any Resort Owner’s approval for refurbishment. Thank you and we looking forward to welcoming you again. Sincerely, Eka
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Mercure Resort Sanur
8,0
joanne iz Avstralija
Samostojni potnik
Luksuzna soba z dvema ločenima posteljama
Bival/-a eno noč maj 2017
beautiful Gardens ”
Great pool and gardens for a large hotel it has managed to still have a Bali theme.
Ocenjeno 16 januar 2018
8,0
joanne iz Avstralija
Par
Luksuzna soba s kraljevsko posteljo
Bival/-a eno noč september 2017
Beautiful gardens and pool ”
This is a large hotel resort, but has amazing gardens and still has a Bali fee to it. Towards the southern end of Sanur so a little bit out - they have a shuttle into centre, but there are still loads of shops & restuarants near by. Great to walk along the beach
Ocenjeno 16 januar 2018
Dear Joanne, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are truly honoured to read your positive feedback where you have a pleasant stay with us. Its feel great to hear that you really enjoyed our hotel service and facilities especially our gardens and pool. I have shared your feedback with my teams and I am sure this feedback will motivated them to keep up their performance. We will be more than pleased to have you back once again in a close future. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
9,6
Vicki iz Avstralija
Par
Luksuzna soba z dvema ločenima posteljama
Bival/-a eno noč januar 2018
Love Mercure Sanur”
After walking along the beach a few years ago, we discovered the Mercure Resort in a beautiful pocket in Sanur. We have since made the Mercure our family must stay when going to Bali. The rooms are great, the service is great, the pools big and clean, the location is beautiful. Love this place!!!
Ocenjeno 10 januar 2018
Dear Vicki, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are truly honoured to read your positive feedback where you have a pleasant stay with us. Its feel great to hear that you really enjoyed our hotel service and facilities. I have shared your feedback with my teams and I am sure this feedback will motivated them to keep up their performance. We will be more than pleased to have you back once again in a close future. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
6,8
oemar iz Indonezija
Družina z mlajšimi otroki
Luksuzna soba s kraljevsko posteljo
Bival/-a 3 noči december 2017
Need a major renovation”
An old hotel with probably minimal budget renovation work. In a renovated room , some fixture in the unit kept failing even after being fixed. The towel hanger kept falling off everytime we put towel on, twice the room black out coz of short circuit. The children play room shaggy. The beach are great but the water dirty with all the pollen and debris carried out by the current.
Ocenjeno 03 januar 2018
Dear Oemar, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We highly appreciate with your constructive feedback, in regards of resort refurbishment at the meantime we do continually work on improvements to the Resort, though acknowledge until a full Refurbishment occurs some elements of interior design will be the original style. Though having said this, our extensive internal maintenance programs a drawing to a completion and we should have replaced 52 rooms worth of the older mosaic tiles which look very dated and are hard to maintain. This project is already 43 rooms completed. We have also changed nearly 1/5 of the Resorts bedrooms’ tiles over the last few months and more are being completed now. We also addressed your concern in regards of Children play room with our respected department for evaluation and improvement. Thank you very much and looking forward to welcoming you again. Sincerely, Eka (Guest Experience Manager)
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Mercure Resort Sanur
8,0
Esther iz Švica
Družina s starejšimi otroki
Nadstandardna kraljevska soba
Bival/-a 14 noči julij 2017
Best location”
Great location right by the beach. Hotel room spacious and clean, comfy bed. Pool not our thing but I guess just like any hotel pool. We opted for breakfast elsewhere, no problem to find somewhere and it's much cheaper and probably better than the hotel buffet. Price a bit high for what it is but if you are after location this is it! Friendly staff, lovely gardens. Would stay away from beach in much more modern hotel for half the price next time. Sanur is easy to get around and beach access is close from anywhere.
Ocenjeno 09 november 2017
Dear Esther, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feel great to hear that you enjoyed our breakfast, service, facilities and our staff friendliness meet your expectation. I have been shared your feedback with all of my team. I am sure this feedback will motivate all of them to keep up their performance. Thank you again for sharing your experience, and we looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
10,0
Barry iz Avstralija
Par
Nadstandardna kraljevska soba
Bival/-a 4 noči julij 2017
Fantastic calm hotel”
I love staying here so much more peaceful than Kuta.
Ocenjeno 25 oktober 2017
Dear Barry, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feel great to hear that you felt satisfied with our hotel service and facilities. I have been shared your feedback with all of my team. I am sure this feedback will motivate all of them to keep up their performance. Thank you again for sharing your experience, and we looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
7,6
KAREN iz Avstralija
Par
Nadstandardna kraljevska soba
Bival/-a 2 noči september 2017
Zelo dobro”
This is a great place if you get the right room. It's a big complex so if your room is near reception, it's a few minutes walk to the beach. We lucked out with a great room close to the beach and pool.Some of the staff at the bar seemed unhappy and were quite rude, but otherwise, a good place
Ocenjeno 17 oktober 2017
Dear Karen, Thank you for sharing your experience during your stay at Mercure Resort sanur. We delighted to know that you have a pleasant stay with us where you felt satisfied with our hotel service and facilities. I have been shared your feedback with all of my team. I am sure this feedback will motivate all of them to keep up their performance. We take note on your feedback of the bar staff, I addressed with related department and training will be conducted to improve our staff attentiveness, communication skill and product knowledge. Thank you again for sharing your experience, and we looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
10,0
Bridget iz Singapur
Par
Nadstandardna kraljevska soba
Bival/-a eno noč avgust 2017
Location”
The hotel's location by the beach is fantastic, close to shops, and restaurants. A shuttle service to the supermarket is provided several times daily. The room is spacious and clean and the hotel's natural surroundings makes it a truly relaxing place to be.
Ocenjeno 12 avgust 2017
Dear Bridget, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feel great to hear that you enjoyed our breakfast, service, facilities and our staff friendliness meet your expectation. I have been shared your feedback with all of my team. I am sure this feedback will motivate all of them to keep up their performance. Thank you again for sharing your experience, and we looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
6,4
Dana iz Združene države Amerike
Par
Luksuzna soba s kraljevsko posteljo
Bival/-a eno noč avgust 2017
Weak security staff and weak front desk staff.”
Check in was a long, slow and painful process. Breakfast is extremely overpriced. Wifi was so so. When we were departing, we had called an Uber. Apparently uber is HATED and despised here. When our Uber van arrived, the taxi drivers sitting across the street came barging through the security gate from across the street and immediately began to physically push our driver around, took his car keys and tried to drag him out of the van...wow... all the while hotel security was allowing the bullying to go on. They scared him so bad, he left in a hurry and we were left to find another method of transportation. Just don't use Uber to leave hotels in Sanur. It was a mob scene and a bit scary. Everyone has the right to make a living.
Ocenjeno 08 avgust 2017
Dear Dana, We thank you for the time you took to share your recent stay at Mercure Resort Sanur. I was very sorry to hear about the shortcomings you experienced, although appreciative of the amount of detail you included. With regards of check in experience I addressed with our front office manager for evaluation. In regards to our pricing, we frequently compare our offers with other hotels in sanur, Bali to remain competitive, indeed we do pay a great attention to value for money.Training will conducted to all of our teams (front office and security) to improve their attentiveness, communication skill and product knowledge. With regards to the local driver, we are in communication with local authority and this is definitely not the kind of environment we would expect in our neighborhood. We hope you will give us another opportunity to serve you better in the near future. Dana, thank you again for sharing your concern and we looking forward to welcoming you. Sincerely, Eka Handayani
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Mercure Resort Sanur
4,8
kevin iz Avstralija
Par
Luksuzna soba s kraljevsko posteljo
Bival/-a 8 noči maj 2017
Not up to standard ”
This is the email I sent to hotel management Good evening David, My name is Kevin Fitzgerald, my wife and I checked into your hotel on Saturday 27th May staying for 8 nights. David we chose the Mercure hotel because of its standing in the industry. Since we have checked in we have had nothing but disappointment which I will list below. Before I do, I will give you some information about myself and my wife so you can understand where it's all coming from. I have worked in hospitality for more than 30 years as a chef in the U.K., South Africa and Australia. I have been an executive chef in four and five star hotels and currently I am Operations Manager for 16 kitchens in Perth. My wife Marlien is a classical trained chef in five star hotels in South Africa and is currently working on the sales side as a key account manager in the industry in Perth. Also, we are both very well travelled and passionate about the hospitality industry. •Checked in on Saturday at 11:30pm, could not get a drink or anything from room service at 12.15pm. All they offered was warm water.( this could be fixed if you stocked the mini bars in rooms as a norm in most four star hotels) •there were workers putting up tents for the Sunday market outside our room making a noise when I asked them to stop they were rude. •The noise went on until 1.30am •Telephone in our room not working so I had to walk to reception to complain about the noise. •when choosing a room we also check the bathroom as my wife has a dislike for shower curtains, in your photos on line your rooms clearly show a glass screen. Can you imagine our surprise at a shower curtain. • only one power point in the room was working under a counter, so we had to get on our hands and knees to plug a kettle in for a cup of tea. •Bathroom had cobwebs in the shower, not very clean to a four star hotels standard. • Toilet was smelling like a men's locker room! It was disgusting. To you and your staffs credit you did change us to another room a
Ocenjeno 06 junij 2017
Dear Mr Fitzgerald, Thank you very much for sharing your experience during your stay with Mercure Resort Sanur. I am sorry that your experience did not meet your expectation. As described in our email sent to you, we will definitely take this seriously as it is very important for us to serve you and our guest better. From better product, as well as training and people’s development. We also receive your comment directly by email, I hope this will cover the feedback on your experience. We also send you an email separately about this as a respond on your previous email. Thank you very much for sharing your concern and it is our hope that you will give us opportunity to serve you better in the near future. Sincerely, Adrian Utomo Executive Assistant Manager
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Mercure Resort Sanur
12345
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