Novotel Surabaya Hotel
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luksuzna bazen
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ODPRI ZEMLJEVID
Lokacija
Zelo dobro
7,3
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Zelo dobro
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7,5
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Izbira sobe
7,7
Zelo dobro
Udobje & kakovost sobe
Družinski hotelski apartma s 3 spalnicami (Family Suite 3 Bed Rooms)
...
  • Pogled: Mesto
  • 69 m²/743 ft²
  • 1 francoska postelja ali 2 ...
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Enosobni hotelski apartma (1 Bedroom Suite)
...
  • Pogled: Bazen
  • 45 m²/484 ft²
  • 1 francoska postelja
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Luksuzna z 1 veliko zakonsko posteljo s pogledom na bazen (Superior 1 king bed Pool View)
...
  • Pogled: Mesto
  • 32 m²/344 ft²
  • 1 kraljevska postelja
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Luksuzna, 2 enojni postelji, pogled na bazen (Superior 2 single beds Pool view)
...
  • Pogled: Bazen
  • 32 m²/344 ft²
  • 2 enojni postelji
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Luksuzna, 2 enojni postelji, pogled na vrt (Superior 2 single beds Garden View)
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  • Pogled: Vrt
  • 32 m²/344 ft²
  • 2 enojni postelji
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2-sobni družinski hotelski apartma (2 Bedroom Family Suite)
...
  • Pogled: Mesto
  • 69 m²/743 ft²
  • 1 francoska postelja ali 2 ...
Za ogled cen vnesite datume
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt (Superior 1 king bed Garden View)
...
  • Pogled: Mesto
  • 32 m²/344 ft²
  • 1 kraljevska postelja
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luksuzna bazen (Superior Pool)
...
  • 25 m²/269 ft²
  • tuš
  • 2 enojni postelji ali 1 fra...
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Soba višjega razreda z dvema ločenima posteljama (Executive Twin Room)
...
  • Pogled: Bazen
  • 30 m²/323 ft²
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Double Or Twin Superior Garden View
...
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  • balkon/terasa
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Zadnji komentarji strank

Ocene Agoda (1871)Ocene Booking.com (432)
Izberite tip gosta
Čistoča7,6
Infrastruktura7,8
Lokacija7,3
Udobnost in kakovost sobe7,7
Storitev7,6
Kakovost glede na ceno7,6
Posredovano s strani preverjenih gostov Agoda
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2-sobni družinski hotelski apartma
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Družinski hotelski apartma s 3 spalnicami
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
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Prikazanih 1711 komentarjev od preverjenih gostov
12345
10,0
Anze iz Slovenija
Par
Bival/-a eno noč oktober 2011
Enkratno”
Dobra lokacija, zelo prijazno osebje
Osebje izredno prijazno, sobe super, hrana odlična, bazen velik, hotel ima lasten welness center. Najboljši hotel, kar sva jih obiskala.
Ocenjeno 21 november 2011
10,0
Yulia iz Indonezija
Samostojni potnik
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a 3 noči april 2018
Vrhunsko”
Have a great stay here. Friendly staff, great ambience. Thumbs up!
Ocenjeno 16 april 2018
6,8
Fauzan iz Indonezija
Poslovni potnik
Luksuzna, 2 enojni postelji, pogled na bazen
Bival/-a 3 noči april 2018
Not a really good experience ”
I paid 2 rooms for 3 night only to get the fact that the rooms are not available. The gave us an offer to upgrade our room to (they called it) "suite" rooms. But it turned out that it's just an old apartment with low maintenance. The AC didn't work, rooms kinda dirty (smells like abandoned house), dust everywhere and dirty pillow. And the hallway to the rooms is dark (need more light). Actually their main rooms are good, but it looks like they keep selling rooms (which are actually sold out) so they can move customers to those old abandoned suites. The suites themselves are not even available on the Agoda or even Accor booking site. I booked the rooms 2 weeks before our check in date. I think they had enough time to inform us about the room condition and give us option. I hope they can do better in the future.
Ocenjeno 10 april 2018
8,0
Randal iz Kanada
Par
Luksuzna z 1 veliko zakonsko posteljo s pogledom na bazen
Bival/-a 6 noči marec 2018
Nice hotel ”
It’s an older hotel but they have done some nice upgrades.
Ocenjeno 04 april 2018
3,6
Temmy iz Singapur
Poslovni potnik
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a eno noč marec 2018
Old hotel, smelled stale”
Hotel room is old and smelled stale. There were stains on the bedsheets and bed cover. Holes can be found on the sofa in the room, due to someone putting out their cigarettes on them. Staff looks unwilling to help us change the room initially, and called us back only after we look disappointed.
Ocenjeno 26 marec 2018
Dear Sir/Madam, Thank you for your time to share with us on your experience. Having read your feedback, we sincerely apologize for the experience that you have to go through. We understand that it must have been an agonizing experience. Please rest assures that we are taking an appropriate measure to resolve this. Thank you Sincerely, Ganjar Laksmana
Odgovorjeno 03 april 2018
Novotel Surabaya Hotel
9,2
Censi iz Indonezija
Par
Luksuzna, 2 enojni postelji, pogled na vrt
Bival/-a 2 noči avgust 2017
Strategic Location!”
Hotel located near center of city. Very easy to find food and anything else. The staff very polite and so helpful. The cleanliness excellent.. for budgeting traveler maybe too expensive if you make walking reservation, just book from agoda and you will get Special Rate
Ocenjeno 12 februar 2018
Dear Censi, Thank you for staying with Novotel Surabaya Hotel and Suite We are grateful that you have taking your time to share with us your feedback and it is a wonderful feeling to know that you have a pleasant experience. We will share this with our team as part of the acknowledgement of their hard work. Thank you Sincerely, Ganjar Laksmana
Odgovorjeno 23 februar 2018
Novotel Surabaya Hotel
7,2
RAJA iz Malezija
Družina z mlajšimi otroki
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a 3 noči februar 2018
Pleasant Stay!”
From concierge, to housekeeping, waiter/waitress, front desk, spa staff, they are very helpful, friendly and attentive. Congrats and keep up the good work!! Very peaceful and serene environment in the hotel area. nice buffet breakfast but limited quantity. Areas that can be improve: kids club need to be upgraded with new toys and more clean, and the spa ambiance need to be more warm and comfy. Overall, im very satisfied with my stay and my daughter love to visit Novotel Surabaya again. thanks!
Ocenjeno 06 februar 2018
Dear Raja, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
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Novotel Surabaya Hotel
3,6
Alistair iz Malezija
Par
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a eno noč november 2017
Terrible”
Arrived late,as advised,and asked for wake-up call and taxi for the morning,neither of which materialised. Had to go back to reception to get WiFi details,nobody answered calls from the room. Hotel has no lift !! Pealing paintwork. If you do not have a Accor card(physically) breakfast is double the price.
Ocenjeno 01 december 2017
Dear Alistair, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
8,0
David iz Velika Britanija
Par
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a eno noč oktober 2017
Nice resort style hotel in the city”
Nice pool and nice breakfast. We only had 1 night there, would have liked to have stayed 1 more to enjoy the facilities more. Warning: there is a mall " just down the road" which looks walkable, but better to take a taxi or becak, especially at night 😊
Ocenjeno 30 november 2017
Dear Mr. David, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
8,0
Acil iz Indonezija
Poslovni potnik
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a eno noč april 2017
Good hotel than price”
Good hotel than price
Ocenjeno 22 november 2017
Dear Acil, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Show more
Novotel Surabaya Hotel
7,6
Adrian iz Indonezija
Samostojni potnik
Luksuzna, 2 enojni postelji, pogled na vrt
Bival/-a 2 noči september 2017
nice place to stay”
a bit expensive, but i love stay here.. no recommended for kid, smokers at lobby, i got room with smoking room althought i book through agoda for non smoking room.. this disturb my one night stay.
Ocenjeno 14 november 2017
Dear Mr. Adrian, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
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Novotel Surabaya Hotel
4,8
Maju iz Indonezija
Poslovni potnik
Luksuzna z 1 veliko zakonsko posteljo s pogledom na bazen
Bival/-a 2 noči november 2017
downgrading star hotel”
check in was fast however due to late check in around 9:30pm no staff walked me in to the room. the room was spacious but the sheet was stained. the cieling was damaged so i couldn't closed the bathroom's door. the bfast was so so and you need a luck to have a seat since the restaurant was small. day 2 the variety of food were less my expectation. the staff not too friendly. if you want to use fitness facility you need to bring your ID since it is the rule of the hotel, which i think this is an awful rules. the internet was slow and getting slower at night.
Ocenjeno 11 november 2017
Dear Mr. Maju, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that there were challenges during your stay. We have enforced our Housekeeping to be more details on the room quality as well as the F&B team in providing seats to our guest. Please rest assures that our team will put extra effort to ensure a better experience for our guest. The access for the gym for our guest are their room key and this is to diffrenciate between our inhouse guest and our fitnes member. We also assuring that our Internet Connection is up to 1Mbps per room with dedicated connection. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana
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Novotel Surabaya Hotel
8,4
titis iz Indonezija
Poslovni potnik
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a 2 noči oktober 2017
good location”
it has good location, near from wonokromo and only need 10 minutes from bungurasih.
Ocenjeno 29 oktober 2017
Ibu. Titis Yang Terhormat, Terima kasih telah tinggal bersama kami dan atas waktunya untuk menyampaikan pengalaman Ibu selama kunjungan Ibu di Novotel Surabaya Hotel and Suites. Sangat menyenangkan bagi kami untuk menerima tanggapan yang positif. Kami akan menyampaikan pengalaman Ibu kepada tim kami. Kami yakin bahwa pengalaman ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kepada para tamu. Untuk beberapa kekurangan yang mungkin atau telah terjadi, saran dan komentar Ibu akan pastinya kami jadikan masukan yang sangat penting. Sekali lagi kami ucapkan terima kasih atas kesediaan Ibu untuk menyampaikan pengalaman Ibu, dan kami berharap kunjungan Ibu selanjutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami Ganjar Laksmana
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Novotel Surabaya Hotel
7,6
Felix iz Indonezija
Par
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a eno noč september 2017
A resort in the city”
This is a resort style hotel in the city area. Although not exactly in the city center, you can go anywhere in less than an hour. Room size is big enough and clean. It's a bit outdated, maybe need some refurbishment to compete with other competitors.
Ocenjeno 24 oktober 2017
Dear Mr. Felix, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Show more
Novotel Surabaya Hotel
8,8
pradi iz Indonezija
Družina z mlajšimi otroki
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a eno noč avgust 2017
Good for young children”
Nice swimming pool. Clean. Good breakfast
Ocenjeno 22 oktober 2017
Dear Mr. Pradi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
Show more
Novotel Surabaya Hotel
7,2
Derek iz Velika Britanija
Poslovni potnik
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a 2 noči oktober 2017
Zelo dobro”
There was a party happening while i was there and it seemed there wasn't enough staff or even room particularly at breakfast. I had to take my breakfast to my room as there was no where to sit. The following day there were tables available but with no cutlery on them as they hadn't been replaced. The wifi was very poor
Ocenjeno 07 oktober 2017
Dear Mr. Derek, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience. We have brief our team at F&B to improve the concerns. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. Sincerely, Ganjar Laksmana
Show more
Novotel Surabaya Hotel
6,8
Teguh iz Indonezija
Poslovni potnik
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a 2 noči september 2017
Ok nice place and good enought for business trip”
Many kinds of foods
Ocenjeno 02 oktober 2017
Dear Mr. Teguh, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Show more
Novotel Surabaya Hotel
9,2
Ranti iz Indonezija
Družina z mlajšimi otroki
2-sobni družinski hotelski apartma
Bival/-a eno noč december 2014
Nice hotel for weekend getaway”
Novotel Surabaya is a nice and cozy hotel near to Surabaya city center, but the surrounding atmosphere makes you feel like far away from the city bustling. Sweet escape for the weekend!
Ocenjeno 29 september 2017
Dear Ms. Santi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
Show more
Novotel Surabaya Hotel
6,4
Fitri iz Indonezija
Družina z mlajšimi otroki
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a 4 noči junij 2017
Good for Family”
Breakfast was very good
Ocenjeno 18 avgust 2017
Dear Ms. Fitri, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Show more
Novotel Surabaya Hotel
8,0
Zuhairi iz Malezija
Par
Luksuzna z 1 veliko zakonsko posteljo s pogledom na vrt
Bival/-a 3 noči april 2017
weekend trip”
A quiet hotel, away from the busy city center.
Ocenjeno 02 avgust 2017
Dear Zuhairi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
Show more
Novotel Surabaya Hotel
12345
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