down town hotel but not so good as expected”

there is karaoke on 5th floor can here the sound from karaoke until 1 AM. gym : most facilities are out of orders. the building itself, there are a kind of sound of a certain machines feeling not so good. breakfast not so good as others. nice build and location but not so good organization and facilities.

Hotel is good but massage parlor is horrible”

the hotel was ok with 4 star rating. However the massage parlor on 5 floor was horrible. It was next to karaoke bar and noisy all the time. Not a good place to have quite and relaxing massage. The ticket for 60 min was 380k VND, too expensive for local massage. The room was big however the hot water tank was too small. I filled up a third of the tub and no more warm (not even hot) water. I took shower in cold water. The masseuse had no skills and cut the time short to 50 min including shower and steam. Gave her 200k for tips and she kept asking for another 100k and talked bad about me. This is a worst massage ever for me. Later, I found out the hotel owner sublet massage services to the third party and gave no damn about its services.

Brand new and the best in town”

This big, new, gleaming hotel sets a new standard for the more humble town of Ninh Binh. You can come here and enjoy 5 star treatment and facilities. Although they are still building parts of the hotel, if you arrange with the concierge to use the pool or sauna, they will have it ready for you within 30 minutes. All the staff are very excited about their new roles in this flash establishment, and they will do their best for you despite some of the small inconveniences due to the building processes that are almost complete. We only had breakfast in the hotel, so we cannot comment accurately on their food and dining.

Not deserve to be 4 stars”

The hotel's infrastructure is good, but seriouly lacking maintenance and management. Most of the hall, lobby, elevator and walls are convered with dust and look dirty. I am very supprise if it still be rated as 4 stars in the future. Breadfast buffet has only a few options.

Won't get better rooms for the price”

We enjoyed our stay, the reception is keen to help in any way he can. They have lots of advice for the surrounding area. If you expect a 4 star hotel by western standards then you may be disappointed. The outside is a buildng site as they construct a new disco but you can't hear the work from the rooms. The whole hotel has an unfinished feel to it but rooms are lovely and what more can you want/expect. Biggest criticism is probably that nearly all the other staff apart from reception don't speak any English and the (huge) drinks menu by the pool hasn't been translated. If you are patient then you will get want you want across.

Lovely new spacious hotel - great service”

We travelled from Hanoi with a car and driver. The driving was dangerous due to the rainy weather. unfortunately the pool area suffered with rain running down walls and onto beautiful wood/velvet furniture.

The most unfriendly staff ”

Please avoid this hotel. We got locked into the lift when we arrived for 20mins... alarm button doesn't work, no one answered the reception phone and when we finally got out and we told them about it they didn't even apologise or seemed to even care!! When we went down for breakfast the next day there was barely any food left (we came down quite early) and all the food that was there had small flies on it. Was the worst hotel we have stayed during our 6 week trip to Asia.

Not really good ”

Almost no one in the hotel. Breakfast was bad. Swimmingpool was empty (there was no water in it). That was a pitty cause we selected this hotel for the pool. Room was noisy (we heard loud music). The location was good if you have to be in the centre. If not. Go out of the town and in to the country.

Sprejemljivo”

We stayed in this hotel for 8 days but room service never change the bed sheets, forget to cleaning our room for one day and did not clean bathroom for few days. Music was too loud on 5th floor Bar playing whole night long until 6:30 am and made us couldn't sleep well. We consider to not come back again next time. Thanks

Strangest hotel ever?”

This is the strangest hotel I have lived in. It almost feels like a hollywood movie set. It is very empty and it's almost like my family are the only ones staying there. It is almost scary. This hotel is very big for this area and it has great potential. But for the time being, it is a half finish hotel with little to offer.

vissai not ready to receive guests / tourists”

A lot went wrong because of new management, new young staff , the rebuilding of the hotel. Many excuses ok but no improvement during the second day. we ordered twice tea, got twice cold coffee, got cereal with hot milk, on the menu it said one could order cakes....no way...no cakes today, no fruit for breakfast the sandwhich was very ordinary. On the site it said there where bikes for rent....no bikes.... the motorbike price was more then double the price of a nearby hotel .....A lot of the employees didn't speak/understand English...lots of things to improve.

Quite nice but noisy”

The Vissai Hotel is located on the main road through Ninh Binh near the centre of the city. We were a little shocked on arrival (November 2012) to discover that the hotel was still being contructed - a discotheque is being built at the front of the hotel and the construction site operates from early morning till 9-10 pm at night! Unfortunately the hotel rooms are not double glazed and they need to be - the noise from the main road (traffic noise from cars, buses, trucks and motor bikes and the constant horn tooting which is part of Vietnamese road etiquette) begins early and continues till late in the evening - light sleepers beware! The room we had was quite nice and a good size though it had a few eccentricities - for example there was no door handle on the bathroom door so you could not close it properly and some of the light fittings did not work because they were not wired in. The staff were friendly and nice but they had a bad habit of entering your room without knocking! The restaurant was not fully functional at night and although they were happy to provide us with a meal we were seated in a room on our own which felt uncomfortable. The food was fine and breakfast was okay. We thought the hotel was generally okay and quite good value for money, and it will doubtless improve over time (especially once its finished!) but I would look at alternatives for the moment - its striving to be a four star hotel but not quite succeeding.

Could be good with some improvements”

It could possibly be a decent hotel when it grows up - but right now it's just a bit odd - like there's a standard and they're just missing it - so there are lots and lots of staff but they can't seem to do anything .. we ended up going to the station ourselves to get train tickets because they were a bit too laissez-faire. Breakfast - well they have a menu and an enormous restaurant, but they just can't quite get it right. The rooms were comfortable enough but there wasn't much around the place. It's really big and needs to get better at offering tourist advice, bookings etc.

require 2 bed but reception inform they dont have”

i request twin bed and i saw agoda inform there are 2 bed but when i arrived reception said that no 2bed for the room i booked. pls check.

Very good hotel”

Great time

So so”

So so

Vrhunsko”

good

Wonderful!”

Good location, meal & friendly!

Basically fine hotel”

The hotel is located in the city center of Ninh Binh. All the fancy restaurants for sightseeing people are far from the hotel, though. The services are generally fine, but the laundry service is not good. Almost always delay. Sometimes, it may be quick. But mostly it does not keep the return time as stated.

Good Stay”

The breakfast need to import