Smart Hotel
Smart Hotel
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9.6
Exceptional

"The people works there are so polite and nice."

jia

|

August 23, 2016

Standard Twin Bed - Bed Smart Hotel
Standard Twin Bed - Bed
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Lobby Smart Hotel
Lobby
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Lobby Smart Hotel
Lobby
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Balcony/terrace Smart Hotel
Balcony/terrace
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Very good
Location
7.8
See all 6 photos Smart Hotel
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What guests are saying:
Clean, confortable and good location.
Caroline from Canada
Couple
Very good breakfast and nice room.
Eugen from Slovakia
Solo traveler
Reception was good, they had our room ready. Staff spoke good english and gave us helpful advice during our stay. Restaurant was good to, the staff there couldn't be more helpful. We had a car booked from the hotel who was also very good.
Richard from United Kingdom
Couple
The front desk manager was very helpful and gave information pertaining to places to eat and visit in Mandalay. She also arranged our bus ticket purchases to Yangon and booked the taxi to the inter city bus terminal.
Kenneth from Malaysia
Couple
Clean, confortable and good location. We had a really good buffet for breakfast and a free drink each evening. Staff are very smily and want to help. For the price it really a good choice!
Caroline from Canada
Couple
Good location, big and nice room, window with city view. Excellent buffet breakfast at sky terrace with city, old city wall and Mandalay hill view. Staff were very helpful. We booked our car for day tour through the hotel. We like this hotel.
Shyam from Singapore
Couple
very helpful and supportive staff though we did not book a room for the night (staying previously 3 nights), we could stay in the wee hours (3-6am) and use the failities. thank you very much indeed truly living the Myanmar spirit
Thomas from Switzerland
Couple
We had one great experience with staff and the arrangements with which they helped us. We left with GOOD vibrations about everything. Would highly recommend the Smart Hotel and would stay there again in a minute.
tom from United States
Couple
Very good
From 1134 reviewsSee what guests said
7.8
/
10
Excellent service
8.6
Recommended by 84% of guests
Value for money7.7
Distance to city center0.00 Km
Location rating7.8
Nearest airportMandalay International Airport (MDL)
Distance to airport32.3 km
84%

would recommend to a friend

Agoda Preferred Property

  • 450 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

Select your room
7.6
Very good
Room comfort & quality
Executive City View King Bed
Executive City View King Bed
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed and 1 king bed
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Standard Twin Bed
Standard Twin Bed
...
  • Room size: 15 m²/161 ft²
  • City view
  • 2 single beds
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Standard King Bed
Standard King Bed
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 double bed and 1 queen be...
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Superior King Bed
Superior King Bed
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 double bed and 1 king bed
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Superior Twin Bed
Superior Twin Bed
...
  • Room size: 19 m²/205 ft²
  • City view
  • 2 single beds
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Executive Room
Executive Room
...
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    Room
    Room
    ...
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      Superior Room
      Superior Room
      ...
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        What people love about the property

        • 9.6
          Exceptional

          "All staffs are very nice and helpful."

          Korkiat

          |

          September 8, 2017

        • 10.0
          Exceptional

          "Staff are friendly, courteous and very helpful."

          Debra

          |

          April 30, 2017

        • 10.0
          Exceptional

          "Food on rooftop overlooking palace was excellent."

          Rachel

          |

          October 10, 2017

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        More about Smart Hotel

        More about Smart Hotel

        7.2
        Very good

        "Staff is nice"

        Cheung

        |

        March 10, 2018

        An overview

        Situated in central Mandalay, guests are well located to enjoy the town's attraction, local shopping mall, restaurants, and train station. Hotel offers all services and facilities to make your stay perfect as a One Stop Service. Smart Hotel offers several facilities which include an international cuisine restaurant and a sky bar with cocktails. A complimentary full breakfast and free Wi-Fi is provided at the entire hotel. This place is the perfect place for guests who are looking for a budget stay with premium service.

        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        What they offer

        9.6
        Exceptional

        "Helpful friendly staff with good English capabilities."

        Ephrem

        |

        November 22, 2016

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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (1134)Booking.com Reviews (100)
        7.8
        /
        10
        Cleanliness7.9
        Facilities7.3
        Location7.8
        Room comfort and quality7.6
        Service8.6
        Value for money7.7
        Provided by verified guests of Agoda
        All languages
        All guests (1134)
        All room types

        Show reviews that mention 

        Showing 1024 verified guest comments
        12345
        9.2
        Exceptional
        Debra from Australia
        Solo traveler
        Superior Twin Bed
        Stayed 3 nights in October 2018
        Under new management”
        Wonderful staff though some have little English. Rooms are clean and have all you need. There is no longer entertainment in restaurant in low season and dinner is nowhere near as good as it used to be but breakfast is still fine. View from restaurant is wonderful and it's a handy location.
        Reviewed January 01, 2019
        9.6
        Exceptional
        Debra from Australia
        Couple
        Superior Twin Bed
        Stayed 1 night in October 2018
        New management”
        Stayed here two years ago and enjoyed our visit. Great value for money. Returned this year to new management. Friendly staff, though some with very little English. Great restaurant located on top floor but food was very disappointing and no entertainment. (Harp and puppets were wonderful on our last visit).
        Reviewed December 31, 2018
        6.8
        Good
        Julie from Canada
        Couple
        Superior King Bed
        Stayed 2 nights in January 2019
        BUDGET iS the key word here”
        Rooms appear lovely from a distance but don’t look too close in the corners, the curtains etc. This is the carpet you will NOT walk on barefoot. To give you an idea of the disrepair, the SMART HOTEL neon sign is missing so many bulbs, it says only MA HO. Yes our expectations were adjusted for Myanmar. Breakfast was decent enough and the staff were AMAZING. Fine for an overnighted.
        Reviewed January 07, 2019
        9.2
        Exceptional
        Suriwong from Thailand
        Solo traveler
        Standard King Bed
        Stayed 1 night in January 2018
        great place! worth the money”
        I would definitely recommend this place. everything was great! hot water takes awhile to heat up but it's good. can't complain. the staff are amazing!
        Reviewed November 15, 2018
        9.2
        Exceptional
        Stella from United Kingdom
        Solo traveler
        Standard King Bed
        Stayed 3 nights in November 2017
        Thoroughly recommended!”
        One of my favourite places to stay in Mandalay. Excellent value for money (I paid $22 a night, including good breakfast). Nice to sit on the balcony in the evening with a beer, looking out towards Mandalay Hill. The in-house menu provides a good range of Myanmar, other Asian and international dishes at reasonable prices. Rooms are comfortable and spotless, with reliable hot showers, fridge, A/C, Wifi and TV. The top-floor restaurant provides great views over the city and the hills beyond - and there are even a couple of telescopes provided so you can get a closer look. The staff are unfailingly friendly, polite and helpful - nothing seems to be too much trouble. They will organise bus tickets and trips, and advise on local places of interest. Thanks especially to Reservation Supervisor Hlaing Min Htet who, for example, downloaded and printed out some urgent documents for me that I was unable to do from my device, all at no extra charge.
        Reviewed November 18, 2017
        Thanks you very much for your lovingly review and feel sorry for the belated reply. Your review helps us and also for the other travelers. Wishing you be well and see you again!! Smart Hotel
        Responded June 22, 2018
        Smart Hotel
        9.2
        Exceptional
        Stella from United Kingdom
        Solo traveler
        Standard King Bed
        Stayed 4 nights in November 2017
        Excellent value for money”
        One of my favourite places to stay in Mandalay. Excellent value for money (I paid $22 a night, including good breakfast). Nice to sit on the balcony in the evening with a beer, looking out towards Mandalay Hill. The in-house menu provides a good range of Myanmar, other Asian and international dishes at reasonable prices. Rooms are spotless, with reliable hot showers, A/C, wifi and TV. The top-floor restaurant provides great views over the city and the hills beyond - and there are even a couple of telescopes provided so you can get a closer look. The staff are unfailingly friendly, polite and helpful - nothing seems to be too much trouble. They will organise bus tickets and other fares for you, and advise on local places of interest. Thanks especially to Reservation Supervisor Hlaing Min Htet who downloaded and printed out some urgent documents for me that I was unable to do from my device - all at no extra charge. I would definitely recommend the Smart Hotel to anyone needing a base and comfortable place to stay in Mandalay.
        Reviewed November 08, 2017
        Thanks you very much for your lovingly review and feel sorry for the belated reply. Your review helps us and also for the other travelers. Wishing you be well and see you again!! Smart Hotel
        Responded June 22, 2018
        Smart Hotel
        8.0
        Excellent
        Hugo from Netherlands
        Solo traveler
        Executive City View King Bed
        Stayed 3 nights in September 2017
        Very good”
        all praise for the staff, but a WARNING when asking the reception to order a ticket. The lady has good command of English, so no misunderstanding. I needed a bus ticket. We were talking about a bus company, time and ticket. I would be picked up from the hotel to be transferred to the bus station. The ticket I received from her turned out not to be a bus ticket and caused a very unpleasant situation. Better to buy the right ticket at one of the many travel agencies for the right price.
        Reviewed October 08, 2017
        Thanks you very much for your lovingly review and feel sorry for the belated reply. We feel sorry for the inconvenience about the trip ticket . Wishing you be well and see you again!! Smart Hotel
        Responded June 22, 2018
        Smart Hotel
        8.4
        Excellent
        Melyn from France
        Business traveler
        Standard King Bed
        Stayed 1 night in July 2017
        Does the job”
        Smart hotel is well-located and the rooms are nice enough. Good value for money in the area and makes getting around Mandalay quite easy. Not terribly romantic or touristic, so wouldn't recommend for couples looking for a quaint get away - but perfect for business trips.
        Reviewed July 17, 2017
        Thanks you very much for your lovingly review and feel sorry for the belated reply. Your review helps us and also for the other travelers. Wishing you be well and see you again!! Smart Hotel
        Responded June 22, 2018
        Smart Hotel
        10.0
        Exceptional
        Debra from Australia
        Couple
        Superior Twin Bed
        Stayed 1 night in October 2016
        Great staff”
        Roof top restaurant with balcony and views all round. Staff are friendly, courteous and very helpful. The rooms are serviced well and have all you need. Staff can help organize onward travel and taxis which was very helpful. We would definitely stay here again.
        Reviewed April 30, 2017
        Dear Debra , Greetings from Smart Hotel ! Thank you for choosing with us . For our Smart hotel in Mandalay, and also you added , "Very friendly staff" thanked you and appreciate your kind remarks and comment, and this is more worthy than a big tip . Best Regards , Hnin Hnin (Ms.) Reservation Supervisor
        Responded June 19, 2017
        Smart Hotel
        9.6
        Exceptional
        Debra from Australia
        Couple
        Superior Twin Bed
        Stayed 1 night in October 2016
        Great staff”
        Roof top restaurant has great views of the surrounding area as well as nice food. Staff are very kind and helpful and assisted me with onward bookings. The rooms are clean and comfortable. Staff can organize taxis if needed and this was a great help. Great hotel.
        Reviewed April 07, 2017
        Dear Debra , Thank you very much for your nice review comment saying that "Very friendly staff" . Also for your kind information, Many thanks for choosing and staying with us. We hope to welcome you again in the near future here in Smart Hotel. Have a nice day :) Best Regards , Hnin Hnin (Ms.) Reservation Supervisor
        Responded June 19, 2017
        Smart Hotel
        8.0
        Excellent
        Paul from Ireland
        Solo traveler
        Standard King Bed
        Stayed 2 nights in March 2017
        Very good”
        needs better internet.. its 2017 at this stage.. location good.. walk to grand palace...not much nightlife in mandalay anyway.. for about €30.. you get the basics.. good power in the shower. breakfast was decent too if there in time
        Reviewed March 12, 2017
        Thanks you very much for your lovingly review and feel sorry for the belated reply. Your review helps us and also for the other travelers. Wishing you be well and see you again!! Smart Hotel
        Responded June 22, 2018
        Smart Hotel
        10.0
        Exceptional
        Cathryn from Australia
        Couple
        Executive City View King Bed
        Stayed 1 night in March 2017
        Excellent hotel choice in Mandalay”
        Our room was on the top floor with a private balcony which was wonderfully special; great view of the city skyline. Huge room and comfortable beds. They had a beautiful buffet for breakfast and the most magnificent dinner - one of the best meals we had in Myanmar; mince chicken and local vegetables. The restaurant had telescopes to sight-see the Mandalay Palace. Very obliging staff and you get a welcome drink when you arrive! The staff speak English well and are always there if you need. We would definitely stay here again.
        Reviewed March 05, 2017
        9.2
        Exceptional
        Desmond from Singapore
        Couple
        Executive City View King Bed
        Stayed 1 night in December 2016
        The staff service is excellence ! Recommended !”
        It was so tiring after the journey to all the tourist place. The staff was so great that they actually let us have a shower after the day check out before the bus journey at 9pm . The sky bar actually serve great food with traditional music being play . Great recommend for this place .
        Reviewed December 12, 2016
        10.0
        Exceptional
        Robert from New Zealand
        Solo traveler
        Superior Twin Bed
        Stayed 2 nights in October 2016
        Awesome Place to stay on 28th street”
        I stayed two nights. the location on 28th street between 76th and 77th is good. Close to the Palace. You can walk for 5 minutes and you on path way under tree for a walk alongside the mote. It is near a nice place for amassage . 3 minutes walk on 76th sreet. And St Francis Church is about 5 minutes walk away. Lots taxi and motorbike taxis near by. Staff sogood and speak great english. Will to help you with any issues etc. I love to stay again.Clean, good wi fi and comfortable bed. Yes roomtop view is great for sun rise and sunset.
        Reviewed October 19, 2016
        8.4
        Excellent
        Eric from India
        Couple
        Superior King Bed
        Stayed 1 night in October 2016
        Sounds Smart but I would say a Decent Hotel”
        Decent rooms, toilets had a slight leak - hot water took 5 minutes every time you stepped in the shower. Bed was comfortable, sheets and towels were clean but had a faint bleach odor. Staff were very friendly and helpful. Breakfast was decent - some of the dishes which I liked were not refilled even on request.
        Reviewed October 15, 2016
        10.0
        Exceptional
        Robert from United Kingdom
        Solo traveler
        Standard King Bed
        Stayed 2 nights in April 2015
        Staff Service, The Owner (Terence) , Information”
        Staff Service, The Owner (Terence) , Information
        My stay at the Smart Hotel was great. The best part was meeting the owner, Terence, who speaks fantastic English and Italian and other languages and has worked in the hotel industry for over 30 years. The hotel is nicely located not too far from the train station. The rooms are slightly dated but the performance of staff at breakfast and the owner, Terence, and his information and knowledge on Mandalay and Myanmar outweigh the dated rooms.
        Reviewed April 24, 2015
        8.7
        Excellent
        jc from France
        Solo traveler
        Superior Twin Bed
        Stayed 1 night in February 2015
        good hotel, with owner very helpful”
        good location, nice puppet show, staff very very helpful
        very nice stay in mandalay, central location, nice restaurant with daily puppet show (free). comfortable rooms, hot shower, very good wifi everywhere in the hotel. The owner has been very very helpful, helping me to organize my trip, book taxi and give a lot of tips on the local monuments, temples and places to visit. recommended
        Reviewed February 23, 2015
        8.0
        Excellent
        MARTIN from Northern Mariana Islands
        Couple
        Superior King Bed
        Stayed 2 nights in December 2014
        Good service”
        Staff, Manager, & overall comfortable visit.
        The manager, Terrance, made a point to introduce himself and tell us to call on him for anything - nice touch. Drinks (alcohol) were crappy, but otherwise no complaints. Rooms a bit dated but clean. Value for the price.
        Reviewed January 04, 2015
        8.3
        Excellent
        henry from United States
        Couple
        Standard Twin Bed
        Stayed 1 night in December 2014
        Staff, Cleanliness. Hospitality”
        STAFF, CLEANLINESS, HOSPITALITY
        The Smart hotel is as described by travelers. The staff is more than earger to help or assist you in what ever you may need. The regular rooms have a huge size bed which is a plus if you are sharing a bed between two persons. However if you are not traveling light, the bed takes up 88% of the room. The rooms on the 6th floor are the best both in size and comfort buy will cost you up to $75 US which isn't such a bargain. The bathrooms are huge and the hotel provides everything you'll need for an "over nighter" including a toothbrush. Start Smart then find your way in Mandaly. The breakfast buffet was well worth staying here. You can't go wrong for a free breakfast included in your hotel price.
        Reviewed December 28, 2014
        8.3
        Excellent
        Richard from United Kingdom
        Business traveler
        Standard Twin Bed
        Stayed 2 nights in October 2014
        Smart choice”
        Location, staff professionalism, sky lounge
        I have stayed at the Smart Hotel in Mandalay a few times now with my team and it's always good. The Manager Terrence and his team are excellent and all speak excellent English. Actually Terrence speaks at least 5 languages and I guess this is why you see so many foreigners there. The Sky Lounge on the top floor provides excellent views of the city and the rooms clean and relatively spacious for the price. Highly recommended.
        Reviewed October 06, 2014
        12345
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        • Very good location
        • Mandalay Railway Station is within 0.45 km