Smart Stay Hotel Frankfurt Airport 4 Stars

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From 54 reviewsSee what guests said
6.6
Smart Stay Hotel Frankfurt Airport 4 Stars
Smart Stay Hotel Frankfurt Airport 4 Stars
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Single Room Smart Stay Hotel Frankfurt Airport 4 Stars
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Lobby Smart Stay Hotel Frankfurt Airport 4 Stars
Lobby
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Lobby Smart Stay Hotel Frankfurt Airport 4 Stars
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Location
Good
6.4
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  • Airport transfer

  • Free Wi-Fi in all rooms

  • Bar

  • Elevator

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Room choices
Double Room
Double Room
...
  • Country view
  • 16 m²/172 ft²
  • 1 queen bed
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Superior Double Room
Superior Double Room
...
  • Country view
  • 22 m²/237 ft²
  • 1 king bed and 1 sofa bed
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Junior Suite
Junior Suite
...
  • Country view
  • 35 m²/377 ft²
  • 1 sofa bed and 1 king bed
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Single Room
Single Room
...
  • Country view
  • 14 m²/151 ft²
  • 1 single bed
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Comfort Double Room
Comfort Double Room
...
  • Country view
  • 20 m²/215 ft²
  • 1 king bed
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Single Superior
Single Superior
...
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    Quadruple Room with Private Bathroom
    Quadruple Room with Private Bathroom
    ...
    • 22 m²/237 ft²
    • 2 bunk beds
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    The property

    Number of rooms : 100

    Real reviews from real guests

    Agoda Reviews (54)Booking.com Reviews (1503)
    6.6
    Good
    From 54 reviews
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    Cleanliness6.6
    Facilities5.9
    Location6.4
    Service7.0
    Value for money7.0
    Provided by verified guests of Agoda
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    Showing 19 verified guest comments
    5.6
    Kim from Vanuatu
    Couple
    Double Room
    Stayed 1 night in December 2017
    Yes, well located, good value, but....”
    Problem with our prepay to Agoda, which the hotel refused to accept. The front desk insisted I pay them directly again, which I did. Waiting for Agoda to cancel my duplicate payment to them. Toilet didn't flush properly, no tissues in tissue box and staff couldn't correct either. No hot water for tea, which they did correct. Nice lobby, stained hallway carpets. Little things but not a good sign.
    Reviewed December 07, 2017
    8.0
    KEVIN from United Kingdom
    Solo traveler
    Single Room
    Stayed 1 night in November 2017
    Cheap off airport hotel”
    Had trouble finding shuttle stop, not so well marked. Around 15 mins drive from the terminals. Ended up in a taxi. Had trouble checking in. Agoda use a virtual credit card to pay the hotel and this wasnt working. So i had to pay again and Agoda refunded my original booking. Rooms were clean, beds a bit soft. Also room was quite cold and the bed quilts were barely big enough. Could do with sheets on the bed. Dunno if hotel had a bar/restaurant as we arrived late and left early.
    Reviewed December 01, 2017
    7.2
    Nicole from Canada
    Business traveler
    Single Room
    Stayed 1 night in November 2017
    It's a 25euro taxi from the airport”
    I didn't know how to get a shuttle there (apparently there is a hotel shuttle area at the airport) so I took a cab, it was a 20min ride away. Considering closer hotels are just a small and run down (Even the hilton sucks..there are no good hotels at this airport) I'd rather pay less and shuttle here than pay way more for a room that's just as small and old. There are lots of area's that need repair, but im not on holiday, im on a stopover, so it didn't matter to me.
    Reviewed November 21, 2017
    5.2
    Praveen from Sri Lanka
    Business traveler
    Single Room
    Stayed 4 nights in October 2017
    Above average”
    I shortened my trip due to unavoidable circumstances, but these guys did not refund my balance. They have charged for the full amount. Not flexible at all. Poor customer service
    Reviewed October 18, 2017
    2.4
    Christine from United States
    Couple
    Double Room
    Stayed 1 night in October 2017
    URGENT - Run the other way! ”
    This facility is barely a 2 Star hotel. Virtually a non-existent shuttle service (cost us $30usd for a taxi from the airport to the hotel). A nasty, fully packed, van took us back to the airport in the morning at a cost of $20usd. The hotel was not very clean and poorly maintained. There was a large hole in the wall in the hallway across from our room (3'X3') that was covered by a taped up plastic sheet. The restaurant/bar was closed and the ONLY thing available were cigarettes from a vending machine.
    Reviewed October 15, 2017
    7.6
    Breea from United States
    Couple
    Single Room
    Stayed 1 night in August 2017
    Great Staff Running a Lovely But Remote Hotel”
    The hotel was lovely. Breakfast buffet was nice. Rooms were clean. Staff was friendly. There was a slight misunderstanding in my booking when I asked to be changed last minute to a double as opposed to a single room. I was given a Double Comfort by mistake. The hotel did not make me pay for the difference, however, when the mistake was discovered because I had agreed to the upgrade without being told of a price difference and without asking for a Double "Comfort," merely a Double, which I would have been happy to pay for. More than fair, great customer service. The only inconvenience was the location, but they do offer a shuttle for a reasonable price.
    Reviewed August 08, 2017
    4.0
    John from Australia
    Business traveler
    Double Room
    Stayed 1 night in May 2017
    Idiot tranfer from airport shared car and charged us 6.50euro”
    We complayed at the reception and all he did was say others have had the same issue and did nothing we expected free transfer
    Reviewed June 26, 2017
    2.8
    Mohd from Uganda
    Business traveler
    Double Room
    Stayed 5 nights in May 2017
    Worsthe hotel in the world :-(”
    I was on business tour n booked this hotel looking for my convenience. The moment I stepped in with my family feels all upside down. Lobby was like hell dirty n reception was very unorganised took them 20 mins to check us in. On top of that room were very lousy, there were hairs everywhere. I stayed 5 nights but not even one day my room was cleaned despite of hanging sign outside door all day, informing reception 3 times but it seems no one cares. We have to do bed now clean ourself....... All over guys?.........never in my life going back to that hotel again
    Reviewed June 06, 2017
    2.0
    Guner from United States
    Solo traveler
    Single Room
    Stayed 1 night in December 2016
    Hotel room not acceptable very uncomfortable bed”
    Although hotel location is listed nearby airport it is a long way
    Reviewed December 24, 2016
    6.0
    xavier from Canada
    Group
    Double Room
    Stayed 2 nights in December 2016
    Not a 4 star hotel”
    Could not go for breakfast in the dining room with out paying for it first and couldn't bill it to the room. Went to the dining room for dinner and could not use my credit card there had to go to the front desk to pay with my card. One of our rooms had a hot water issue and we were told that they don't have anyone working on Sunday to check it out. The rooms were not cleaned in the 4 days we were there. The room was dirty all along the wall, the carpets looked like they weren't vacuumed for a while. I got the room at a pay up front rate which was good. Would not be good at their normal rate & no way is this a 4 star hotel.
    Reviewed December 06, 2016
    8.8
    Hans from Australia
    Solo traveler
    Double Room
    Stayed 1 night in May 2016
    Holiday”
    Great place to stay.
    Reviewed May 04, 2016
    5.2
    Marie from Central African Republic
    Business traveler
    Comfort Double Room
    Stayed 1 night in April 2016
    over rate ”
    4 stars is over rate. elevator doent not work - load our luggagae for 1 floor - was really demanding goes a smoking room - the hotel supposed not to be a smoking building.
    Reviewed April 27, 2016
    8.4
    Eik from Malaysia
    Business traveler
    Single Room
    Stayed 2 nights in April 2016
    Value for money and proximity to Frankfurt Airport”
    I found this hotel by chance on Agoda website. As I am travelling from Frankfurt to other EU locations, I wanted some decent hotel by the Frankfurt Airport for three days! This hotel has met all of my expectation in term of value for money, clean room and warm reception by the staff. I have even found two nice restaurants nearby one of them is called Avogado Indian Asian food here is good. Another one is a Italian Restaurant also nearby but I have forgotten the name. So, I am really pleased to found this hotel and have recommended to my German friends! I wanted to thank the staff for their warm reception especially one front desk girl from Morocco who was very helpful. I should have wrote down her name, please forgive me for not remembering your name!
    Reviewed April 18, 2016
    4.8
    Gemma from Costa Rica
    Couple
    Double Room
    Stayed 1 night in February 2018
    Pésimo servicio, el elevador roto para subir 3 pisos con maletas”
    Nada especual
    Reviewed February 24, 2018
    6.0
    David from France
    Solo traveler
    Single Room
    Stayed 1 night in July 2016
    Accès très difficile”
    L hôtel ne se situe pas à 4km de L aéroport. La navette est excentré des autres navettes de L aéroport et donc introuvable. Sur mon site de réservation aucune explication claire pour me rendre à l hôtel. De plus la chambre qui M a été donné à l accueil n était pas faite. Heureusement on m a proposé une autre chambre.
    Reviewed July 26, 2016
    2.8
    Ludwig from Germany
    Business traveler
    Double Room
    Stayed 3 nights in December 2017
    Einmal & Niemals wieder. !!!!!!!!!!!”
    Bad/WC: Purer Schimmel-Stall, da keine separate Raum-Heizung / Fall für Gesundheits-+Gewerbeaufsichtsamt Bettwäsche:: Zerknittert (.... noch von letzten Gästen ????) Frühstück: Miserabel - Jede Betriebskantine = sicherlich "1000-mal besser" Personal:: Nicht geschult / Keine Hauskleidung / Kaffee mit kaltem/lauwarmen Wasser bereitet? Bodenpflege des Fliesenbodens (Staubsaugen!) im Bereich Frühstücksraum zur Frühstückszeit! Bitte zur Beendigung der Arbeiten einfach ignoriert / Lediglich schließen der Raumtür / Lärm weiter zu hören
    Reviewed December 09, 2017
    5.6
    katjana from Germany
    Couple
    Double Room
    Stayed 1 night in October 2017
    Wo bleibt das Wohlfühlgefühl?”
    Positiv sind die Parkplätze und auch der Eingangsbereich. Aber woher kommen die 4 Sterne? Im Aufzug hat man Angst abzustürzen. Das Zimmer ist sehr spartanisch eingerichtet, mit Möbeln die wie Secondhand aussehen. Das Bett war niedriger als die Stuhlsitzfläche. Und direkt über dem Bett hing eine verschimmelte Lampe. Das Frühstück könnte man für 9.90 hinzubuchen und hat das minimalste am "Büffet" bekommen. Dieses Hotel nicht nochmal. Es verdient höchstens 1.5 Sterne.
    Reviewed October 16, 2017
    4.0
    Günter from Germany
    Couple
    Double Room
    Stayed 1 night in May 2017
    Acceptable”
    Nicht einmal Mineralwasser gab es abends zu kaufen, geschweige denn, dass es etwas zu essen gab.
    Reviewed May 12, 2017
    4.8
    Elmar from Germany
    Solo traveler
    Single Room
    Stayed 1 night in June 2016
    Na Ja”
    Die Nähe zum Flughafen ist das einzig Gute an diesem Hotel. Das Zimmer unpersönlich, Kühlschrank total verdreckt, und Freundlichkeit muss das Personal auch noch lernen. Ich werde jedenfall da nicht meht übernachten
    Reviewed June 19, 2016
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