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Based on56reviews
Smbromo hotel
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7.3 Very good location
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  • Free Wi-Fi in all rooms

  • Daily housekeeping

  • Airport transfer

  • Garden

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  • 28 m²
  • Non-smoking room
  • 2 single beds or 1 double b...
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  • 30 m²
  • Non-smoking room
  • 1 double bed
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Family Room
  • 32 m²
  • Non-smoking room
  • 2 double beds
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Verified traveler reviews

Agoda Reviews (56)


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  • Cleanliness 6.9
  • Facilities 5.7
  • Location 7.3
  • Room comfort and quality 5.9
  • Service 6.9
  • Value for money 5.7
Review score
  • Cleanliness 8.0
  • Facilities 6.0
  • Location 4.0
  • Service 6.0
  • Value for money 6.0
  • Cleanliness 6.7
  • Facilities 5.4
  • Location 7.2
  • Room comfort and quality 6.2
  • Service 6.8
  • Value for money 5.6
  • Cleanliness 7.0
  • Facilities 7.0
  • Location 7.5
  • Room comfort and quality 5.0
  • Service 7.5
  • Value for money 6.0
  • Cleanliness 6.0
  • Facilities 6.0
  • Location 8.0
  • Service 4.0
  • Value for money 8.0
Review score
  • Cleanliness 7.0
  • Facilities 8.0
  • Location 6.7
  • Room comfort and quality 4.0
  • Service 7.0
  • Value for money 4.0
Very good
  • Cleanliness 7.3
  • Facilities 5.7
  • Location 8.4
  • Room comfort and quality 8.0
  • Service 7.6
  • Value for money 6.9
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  • Superior
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  • Family Room

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Showing 53 verified written reviews
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Yik from Hong Kong
Family with young children
Stayed 1 night in September 2016
Hotel was good, but Staff wasn't honest”
The facilities in the hotel were satisfactory and the rooms were clean enough. However, we didn't have pleasant experience with the staff there. Upon arrival at the hotel, our tour guide and the hotel staff persuaded us to pay the entrance fees to Bromo in advance. We paid it to the hotel staff so that they could help us buy the tickets. After the visit to Bromo, we asked for the tickets as an evidence for paying entrance fees, but they couldn't provide anything. We suspected they only took our money and didn't pay any tickets for us.
Reviewed June 18, 2017
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Kanthika from Thailand
Stayed 1 night in November 2016
Too far from Mt. Bromo. ”
Well, for an allergic person (like me), this place may not a good choice. Bad hygiene, no air-conditioner(which may not necessary because it's already cold up there). Also, it's too far from Bromo.
Reviewed May 13, 2017
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Somporn from Thailand
Stayed 4 nights in March 2017
A hard review to do”
My wife and I were the only ones staying at the hotel so we had all the staff to look after us.They are all young and brilliant 5 stars +.The location is stunning and gets 5 stars but because there is nothing to do this was reduced to 3 stars.. Food very good and not too expensive.The real negative for this hotel is the water supply in the bathroom, it wasn't the lack of hot supply but the control. Ended up filling the small basin, with hot water from the shower head then sluicing myself from this.In hindsight I would book a hotel nearer to Problingo that had something to do at night. Time to Bromo is less than 30 minutes but lack of facilities make it hard to recommend.
Reviewed April 04, 2017
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CHUA from Malaysia
Family Room
Stayed 1 night in July 2016
Very nice stay at bromo”
Although it may not be the nearest location to mount, it is still situated at close proximity which is quite convenient. most importantly it is clean and comfortable. the only downside is very very very poor internet connection.
Reviewed October 17, 2016
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Sharena from Malaysia
Stayed 1 night in August 2016
Overall very dissapointing”
The room comes with breakfast but unfortunately, it was not a buffet style breakfast and you can only order one time only. The shower was not functioning well. Not value for money.
Reviewed September 05, 2016
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Aylin from Canada
Stayed 2 nights in August 2016
Do NOT stay here”
I've been in many hotels, homestays, airbnbs and hostels throughout different countries and this one may have been the worst. There was mold growing along the walls and ceiling, bad smell, the staff barely speak English, the room has 0 heat (and it's really cold there) and the beds were wet. The staff members were nice but couldn't help us with any questions, and they were extremely loud throughout the day. It seems like the place was run by kids. We stayed for 2 nights and by the time I left I was horribly sick with a cold. Im not sure if it was the cleanliness or lack of heat/cold and wet bed, but I live in Canada with -40 degree weather and don't get sick, so you can make your own assumptions. I definitely do not recommend staying here.
Reviewed September 01, 2016
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Luis from India
Stayed 1 night in August 2016
Excellent location but very expensive”
Small room that was clean but hot water was not working properly - essential for the cold weather there. Breakfast was very disappointing as well. Very expensive for the facilities offered. I guess we are paying for the location and convenience of being very close to the Bromo volcano
Reviewed August 13, 2016
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haniya from Indonesia
Stayed 1 night in July 2016
Reviewed July 21, 2016
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Isabel from Singapore
Stayed 1 night in July 2016
Great Service”
After a rather long winding road up to SMBromo (no complaints there as the view was amazing), my partner & I were pretty tired from the drive from Ijen. We were glad they had the room ready as soon as we reached. To our dismay, we realised that we left our laptop, jacket & handphone in the car that ferried us there. The recep suggested for us to rest up in our room while they contact their friend close to the base to stop the car. Really helpful. We booked a driver through them to head to Bromo area that morning. But most unfortunately, my partner fell very sick & vomited in the room, which they helped clean up. As a result, we had to cancel our booking in a few hours. Where I come from, the money will be forgone. However, they managed to change the booking to private car to the airport the next day & returned the excess cash. The staff even help look for Panadol in the dead of the night. Basic hotel with very helpful staff. However, our shower seem to only have 2 mins of hot running water. Just switch the tap off, then on again.Hot water will come again.. albeit for 2 mins
Reviewed July 20, 2016
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Simon from Australia
Stayed 2 nights in May 2016
Does the job, just”
Great location, staff helpful, basic English, 70's decore, bathrooms are clean, but poor - essentially enlarged white tiled shower cubical. Worst shower ever. Either too hot or too cold. Food OK.
Reviewed June 04, 2016
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