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Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour

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8.9

Excellent

858 reviews

858 reviews

Housekeeping7
View4
Breakfast3
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Viaduct Harbour 100 m
Sky Tower 570 m
Auckland Art Gallery Toi o Tamaki 1.0 km
Auckland War Memorial Museum 2.5 km
Mount Eden 3.5 km
Auckland Zoo 4.0 km
SEA LIFE Kelly Tarlton's Aquarium 5.3 km
Rangitoto Island 11.0 km
Cornwall Park 12.0 km
Tiritiri Matangi Island 29.4 km
Nearby landmarks
Viaduct Harbour 100 m
Grafton United Cricket Club 250 m
Viaduct Medical Centre 280 m
Auckland Dockline Tram 300 m
ASB Waterfront Theatre 330 m
America's Cup Village 330 m
Wynyard Quarter 340 m
Waitemata Plaza 340 m
Victoria Park 380 m
jets Auckland CBD 400 m

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue, Auckland City Center, Auckland, New Zealand - See map

Make your best journey to Auckland with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Strategically situated in Auckland City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sky Tower. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Auckland

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Bicycle rental

Valet parking

Complimentary WIFi in all rooms

Swimming pool [indoor]

Exercise area

Check-in/out [express]

Luggage storage

Value for money8.1
Location rating8.9
Nearest airportAuckland Airport (AKL)
Distance to airport18.3 km

Rooms available at Sofitel Auckland Viaduct Harbour

Excellent
Room comfort & quality

9

Deluxe Suite, 1 King Bed, Internal Water Views, Club Sofitel Access
...
  • Room size: 63 m²/678 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Luxury Marina View Room with Club Access 1 King Bed
...
  • Room size: 42 m²/452 ft²
  • Marina view
  • 1 king bed or 1 queen bed
Enter dates to see prices
Superior Room 1 King Bed
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite with Club Access 1 King Bed
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Atrium View Room 1 King Bed
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury King Room with Balcony
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Other
...
  • Room size: 45 m²/484 ft²
Enter dates to see prices
Luxury Room with Balcony
...
  • Room size: 61 m²/657 ft²
  • 1 king bed
Enter dates to see prices
2 Queens Beds, Studio Suite, Non-Smoking
...
  • Room size: 63 m²/678 ft²
Enter dates to see prices
Deluxe Suite with Club Access
...
  • Room size: 63 m²/678 ft²
Enter dates to see prices

Frequently asked questions

Does Sofitel Auckland Viaduct Harbour have a hot tub?

A hot tub is one of the facilities available at Sofitel Auckland Viaduct Harbour Hotel.

What time is check-in and check-out at Sofitel Auckland Viaduct Harbour?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sofitel Auckland Viaduct Harbour?

For those who wish to drive their own cars, Sofitel Auckland Viaduct Harbour has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Auckland with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sofitel Auckland Viaduct Harbour?

Start your mornings right, with the continental and buffet breakfast options offered at Sofitel Auckland Viaduct Harbour. Adults can enjoy breakfast offered with an additional charge of 39 NZD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sofitel Auckland Viaduct Harbour?

Sofitel Auckland Viaduct Harbour features an on-site restaurant for your dining convenience.

Can special events be hosted at Sofitel Auckland Viaduct Harbour?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Sofitel Auckland Viaduct Harbour?

Sofitel Auckland Viaduct Harbour does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Sofitel Auckland Viaduct Harbour?

The closest train, metro, or bus station to Sofitel Auckland Viaduct Harbour is Auckland Dockline Tram, 300 m away.

What restaurants are nearby Sofitel Auckland Viaduct Harbour?

Sofitel Auckland Viaduct Harbour’s neighborhood is Auckland City Center which includes popular restaurants such as 21 Viaduct Cafe, Sabrage Bar at Sofitel Auckland Viaduct Harbour and Kokoya Sushi.

What popular shopping places are close to Sofitel Auckland Viaduct Harbour?

Sofitel Auckland Viaduct Harbour is located in Auckland City Center area which features shopping places such as Waitemata Plaza, DFS Galleria and The Strand Arcade.

What are popular attractions near Sofitel Auckland Viaduct Harbour?

Sofitel Auckland Viaduct Harbour’s location in the Auckland City Center neighborhood makes it close to famous attractions including Sky Tower, Viaduct Harbour and Auckland Art Gallery Toi o Tamaki.

What popular natural sightseeing spots are close to Sofitel Auckland Viaduct Harbour?

Sofitel Auckland Viaduct Harbour’s nearby natural sights include KZ1 Yacht, Saint Marys Bay and Emily Place Reserve located in the same Auckland City Center area.

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Explore the neighborhood

What people love about Sofitel Auckland Viaduct Harbour

  • 10

    Exceptional
    Cleanliness

    "The room, the facilities, the staff, and cleanliness were all of a high standard, and the little touches in our room made celebrating my birthday very special."

    Wendy

    |

    March 21, 2022

  • 10

    Exceptional

    "One of the best hotels in Auckland."

    Ma

    |

    February 15, 2022

  • 10

    Exceptional

    "One of the best hotels in Auckland."

    Patrick

    |

    July 16, 2021

Overall rating:

8.9

Excellent
858 reviews
Cleanliness
9.2
Facilities
8.4
Location
8.9
Read all reviews >
What travelers say they love:
We will definitely be back again.
Jenni from Australia
Couple
More about Sofitel Auckland Viaduct Harbour

More about Sofitel Auckland Viaduct Harbour

Sofitel Auckland Viaduct Harbour

See the best of Auckland with a stay at Sofitel Auckland Viaduct Harbour, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Go beyond the touristy and get deeper into the offerings of Auckland with a stay at Sofitel Auckland Viaduct Harbour, located merely 570 m from Sky Tower.
Sofitel Auckland Viaduct Harbour provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Auckland. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Sofitel Auckland Viaduct Harbour. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Sofitel Auckland Viaduct Harbour include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Sofitel Auckland Viaduct Harbour. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Never let a day go wasted when you're at Sofitel Auckland Viaduct Harbour with all the activities and facilities provided. Finish your vacation days right by dropping in at the massage, hot tub, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Get wet in the best way on sunny days by joining water-world activities like fishing. Water sports are incredibly convenient with canoes provided by Sofitel Auckland Viaduct Harbour. Have fun with your friends or family, or even meet new people at the library and games room.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. Engage in the city's best art at Auckland War Memorial Museum located 2.5 km away, where you can learn about the local art scene and buy original works.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Housekeeping

9 mentions

Breakfast

8 mentions

Food & Dining

3 mentions

Swimming Pool

3 mentions

Languages spoken

  • English
  • French

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Canoeing
  • Exercise area
  • Fishing
  • Game room
  • Hiking
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Hair salon
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Parking [paid]
  • Rental car
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Carpeting
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Complimentary spa access
  • Concierge
  • Desk
  • Fire extinguisher
  • Fitness club privileges
  • Free tea
  • Hair dryer
  • Hand sanitizer
  • Heating
  • iPod docking station
  • Iron and ironing board
  • Laptop safe box
  • Linens
  • Lock box in room
  • Locker
  • Mini bar
  • Mirror
  • Non-smoking
  • Phone
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke alarm
  • Sofa
  • Streaming service like Netflix
  • Toiletries
  • Towels
  • Trash cans
  • Wake up call
  • Walk-in shower
  • Wi-Fi
  • Wine glasses
Food and dining
Breakfast options
  • Continental
Restaurants on site

Lava Dining

  • Cuisine: European
  • Menu: Buffet
Location
21 Viaduct Harbour Avenue, Auckland City Center, Auckland, New Zealand
Excellent
Location

8.9

Airports

  • Auckland Airport (AKL)
    18.3 km
  • Whitianga Airport (WTZ)
    82.0 km

Public transportation

  • Auckland Dockline Tram
    300 m
  • Sky City Coach Terminal
    560 m

Hospital or clinic

  • Viaduct Medical Centre
    280 m

Shopping

  • Queen Street
    2.3 km

Convenience store

  • City Convenience Store
    630 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Viaduct Harbour
    100 m
  • Sky Tower
    570 m
  • Auckland Art Gallery Toi o Tamaki
    1.0 km
  • Auckland War Memorial Museum
    2.5 km
  • Mount Eden
    3.5 km
  • Auckland Zoo
    4.0 km
  • SEA LIFE Kelly Tarlton's Aquarium
    5.3 km
  • Rangitoto Island
    11.0 km
  • Cornwall Park
    12.0 km
  • Tiritiri Matangi Island
    29.4 km

Nearby landmarks

  • Viaduct Harbour
    100 m
  • Grafton United Cricket Club
    250 m
  • Viaduct Medical Centre
    280 m
  • Auckland Dockline Tram
    300 m
  • ASB Waterfront Theatre
    330 m
  • America's Cup Village
    330 m
  • Wynyard Quarter
    340 m
  • Waitemata Plaza
    340 m
  • Victoria Park
    380 m
  • jets Auckland CBD
    400 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Airport transfer fee42 NZD

Extras

  • Breakfast charge (unless included in room price)39 NZD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 173
  • Room voltage240
Property announcements

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Sofitel Auckland Viaduct Harbour from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.2
Facilities8.4
Location8.9
Room comfort and quality9.0
Service8.9
Value for money8.1
High score for Auckland
Rating
9+ Exceptional (69)
8-9 Excellent (40)
7-8 Very Good (30)
6-7 Good (6)
<6 Below Expectation (10)
Time of the year
Mar - May (30)
Jun - Aug (34)
Sep - Nov (45)
Dec - Feb (46)
All guests (227)
All room types
All languages

Show reviews that mention 

Showing 155 verified guest comments
12345
10.0
Exceptional
Charlie from Canada
Couple
Superior Room 1 King Bed
Stayed 5 nights in March 2014

staff friendly, honest, helpful (like family)”

Location, cleaniness, helpful honest knowledge staff, great dining

Would like to express our appreciation during our stay @ the Sofitel Auckland Viaduct Harbour Hotel from March 22 -27, 2014. All the staff were very friendly and helpful. The waiter in the restaurant was very honest ( one night when were dining at the Sofitel restaurant a $5 bill accidentally fell out my pocket which I didn’t notice) we finish our meal and went back to the hotel room. About ten minutes later the waiter came to our room and said when he was cleaning the table he found $5 dollars and was returning it (I mentioned to the waiter that that was being real honest and told him to keep it, he mentioned that he could not take it, I insisted that being so honest consider an additional tip for the restaurant. Also the cleaning staff kept the room very clean (on a couple occasions I left money on the bed for the cleaning staff for a job well done) on both occasions the cleaning staff left the money in room on the night stand. (I appreciated the excellent clean service we receive and wanted to reward/thank the cleaning staff). All staff treated us in a friendly and respectful manner and were very helpful in supplying information, maps/directions, etc. Definitely would stay at the Sofitel Auckland on our next visit to Auckland and will recommend this first class establishment to family, friends, and acquaintances to stay at. The honestly and friendly staff really impressed me (will always remember). Please pass our thanks on to the Sofitel Hotel staff. Very much appreciated Excellent Hotel (Hats off to all the staff)made us feel at home like family.

Reviewed April 09, 2014

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10.0
Exceptional
Roy from United States
Solo traveler
Superior Room 1 King Bed
Stayed 5 nights in September 2018

Vacation ”

My Sofitel stay was an excellent and exceptional experience. Located on the Viaduct Harbour with waterfront spectacular view, the Sofitel was the perfect sightseeing location in the central business district for getting around and sightseeing. The staff members made my staying and visiting the city a wonderful and enjoyable experience. They were caring and were always willing to assist in any way to make my visit an incredible journey. They have a great restaurants at the hotel.  I experienced excellent mornings and evenings dining at the Sofitel restaurant and personalized room service.  This unique design of the harbor hotel was truly a great place to stay. The staff's professionalism and charming greetings, courtesy, politeness and the caring gave me that great travel experience of appreciation for staying at the Sofitel Auckland Viaduct Harbour Hotel. I had a wonderful time and I was very happy with my hotel luxurious room. Excellent Job to Staff!  You are the best.

Reviewed September 24, 2018

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Bonjour Roy I would like to extend our gratitude for sharing your experience staying at Sofitel Auckland Viaduct Harbour. It is delightful to read that you enjoyed the service deliver by our ambassadors , outstanding food quality and harbour location during your stay. Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel Sincerely, Salman Dehlvi Guest Relations Manager

Responded September 28, 2018
Sofitel Auckland Viaduct Harbour
8.8
Excellent
Hsiao from Taiwan
Solo traveler
Superior Room 1 King Bed
Stayed 1 night in February 2016

Amazing stay in Auckland!”

Due to my itinerary changed, I had to stay in Auckland for an extra night. And I booked a standard room at Sofitel Viaduct via Agoda. The ambience greatly impressed me when I first stepped into the hotel. The hotel room is much better than the photo on the website. All your needs were catered during your stay; you could make a cup of coffee by yourself with nespresso in your room. Also I was completely spoiled by the in-room dinning service, and a semi- á la carte brekky with harbour view. Though the price is a bit higher than many hotels in town, it's really worthy! I'll enjoy the spa treatment, if I'll stay at Sofitel Viaduct in Auckland next time.

Reviewed July 31, 2016

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9.7
Exceptional
APOSTOLOS from Greece
Couple
Superior Room 1 King Bed
Stayed 2 nights in January 2013

Fantastic property”

Everything was excellent

The stylish Auckland luxury hotel places guests in the heart of Auckland Central between the upscale Viaduct Harbour lifestyle development and the attractions of the new Wynyard Quarter. Its understated elegance overlooks the shimmering Waitemata Harbour. Each luxuriously spacious room and suite features a private balcony floor-to-ceiling windows and 5-star indulgences from the unparalleled comfort of the Sofitel MyBed to marble bathrooms with both a rain shower and deep soaking tub. JUST LIKE THAT.

Reviewed January 23, 2013

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10.0
Exceptional
Hayley from New Zealand
Couple
Luxury Marina View Room with Club Access 1 King Bed
Stayed 2 nights in December 2013

Amazing hotel with great views. Very happy!”

Central location. Beautiful setting. Friendly staff.

I honestly think that we chose the best hotel in the CBD. It was right on the harbour so you got superb views of the harbour bridge and the amazing yachts. It was close walking distance to the main part of the city yet it was away from all the noise and traffic. The foyer of the hotel was grand and set out beautifully with water features and water views. Restaurants and cafes are right downstairs and have a great variety of food. The room overlooked the water and parts of the city, great view both day and night. Comfortable, clean and modern room and large bathroom. Staff were friendly and very helpful and accommodating. I definitely will be staying there again next time we visit Auckland. I don’t even have a need to explore any further hotel options because I was very happy with Sofitel.

Reviewed January 14, 2014

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9.6
Exceptional
Zoe from Australia
Couple
Superior Room 1 King Bed
Stayed 3 nights in July 2016

Best in Auckland”

We stayed here for 4 nights recently. The hotel itself is gorgeous from the moment you walk in. It really sets the scene for a promising holiday. The rooms were big for a hotel room. The bathroom had plenty of space especially with a separate bath and shower. We tried room service one night which was good - I wouldn't say great... They also weren't very accommodating and closed off the breakfast menu at 10:30am. Surely its not that hard to whip up a couple of eggs but hey that's what you get for sleeping in. The pool and spa were great. Even though its indoor you don't get the horrible chlorinated smell when you walk in. The gym was well equipped. too. The bar down stairs was a great place to unwind with a few drinks and a bit to eat. We spent most evenings there for a pre or post dinner drink. I will definitely be back to the Sofitel and recommend it to anyone staying in Auckland

Reviewed July 31, 2016

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9.0
Exceptional
Lynnette from New Zealand
Solo traveler
Stayed 2 nights in November 2011

Great location and super comfy bed”

Top location close to all amenities, good size room with delightful views over the marina, a home away from home and top bathroom

This Hotel was one of the nicest I have stayed in during my frequent visits to Auckland. Beautiful glass, waterfalls and ponds throughout the entry area, even made more stunning by candelight in the evening My room overlooked part of the marina and onto the waterfall atrium. My bed was so comfortable it felt like I was in my own bed and the bathroom had a lovely big shower and bath with all the necessities. Although the Hotel only had a continental breakfast available the positioning of the Hotel meant you were literally a stones throw away to a host of fabulous restaurants and bars. I would highly recommend this Hotel to anyone wanting to be close to the marina action and being indulged with pure class.

Reviewed November 16, 2011

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10.0
Exceptional
Adam from Australia
Couple
Stayed 2 nights in December 2012

Amazing Hotel with all the extras”

Incredible rooms with an amazing view

Sofitel Auckland was a memorable hotel with all the extras and comfort of a 5 star hotel. We had an amazing view of the Sky tower and enjoyed New Years Fireworks.

Reviewed January 13, 2013

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10.0
Exceptional
ARMI from Philippines
Group
Superior Room 1 King Bed
Stayed 4 nights in October 2018

Exceptional”

It is a very nice hotel in Viaduct harbour. near restaurants, just a 15 minute walk to the ferry terminal. Staff is very warm and friendly and would answer any questions about where to go or where to eat. i would definitely stay here again.

Reviewed October 30, 2018

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Bonjour ARMI, Thank you so much for sharing your recent experience at Sofitel Auckland Viaduct Harbour. We are thrilled to know that you had a Magnifique experience and your compliments on the delivery of service from our dedicated team. I am glad to know that you found our location benifiting you during your stay with us Thank you once again for sharing your lovely feedback which has truly motivated and inspired us all. I hope to have the opportunity to welcome you back soon for another Magnifique stay. Sincerely, Linh Pham Front Office Manager

Responded November 27, 2018
Sofitel Auckland Viaduct Harbour
10.0
Exceptional
Alyson from United Kingdom
Couple
Superior Room 1 King Bed
Stayed 2 nights in March 2019

Fantastic hotel with brilliant staff”

This hotel is absolutely beautiful and in a great location in Auckland. The rooms are incredibly clean and comfy, and the breakfast was amazing. We used the pool and gym facilities during our stay and were very happy with both of them. The staff were also very attentive and helpful; all in all, a lovely hotel.

Reviewed April 03, 2019

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9.6
Exceptional
Eric from United States
Couple
Superior Room 1 King Bed
Stayed 3 nights in October 2016

Great location, awesome staff”

We came here for our honeymoon. The location near the Viaduct could not have been better. An easy 10 minutes or less walk away from a ton of restaurants, bars, and the ferries to the islands. Couldn't be better. Room was nice, very well upkept, staff was very helpful and pleasant. Our room was not ready when we first checked in (about 15 minutes early) they had us wait literally 5 minutes, and gave us a couple drink tickets for our 'trouble'. Ha, it was five minutes. Concierge was also very helpful and arranged for us a tour of Waiheke Island, even though they were very busy. We were hanging out in the bar, and they came by and dropped off our tickets, and put the charge on our room. Very easy and accommodating. Overall, very nice hotel, great staff, awesome location. Would recommend.

Reviewed October 11, 2016

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9.0
Exceptional
APOSTOLOS from Greece
Couple
Superior Room 1 King Bed
Stayed 2 nights in January 2013

Great hotel, great service”

Great location

Very nice hotel and excellent choice for couples that want to have a relaxed weekend. All rooms are spacious,breakfast is also excellent and i want to mention the faboulous location. It was one of the best choices we ever made. Definitely will stay again in our next trip to Auckland.

Reviewed January 16, 2013

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9.2
Exceptional
Julian from New Zealand
Business traveler
Superior Room 1 King Bed
Stayed 4 nights in April 2016

Excellence in Town”

Probably the best hotel in Auckland, fantastic location on waterside, beautiful furnishings, cannot fault it at all. And, good enough for the French Prime Minister to share with me, whilst on a visit!

Reviewed May 08, 2016

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9.3
Exceptional
Bradley from Australia
Couple
Superior Room 1 King Bed
Stayed 3 nights in June 2014

Great staff, great rooms for international hotel”

Great rooms (better than the general international chain standard), great staff, good location

Fantastic stay. Reception staff were really accommodating, good barman, okay concierge, good housekeeping and room service. Location in the Viaduct was handy for my purposes. Room was so much better than the standard international chain fare. Great hotel and would recommend it to all.

Reviewed June 10, 2014

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7.3
Very good
Yulia from Indonesia
Couple
Superior Room 1 King Bed
Stayed 2 nights in November 2012

Lovely hotels great location, parking difficult”

coffee machine, lovely rooms, close to city

Me and my husband were staying in Sofitel, we quite like the rooms and the coffee machine availability so we could make our own coffee to our liking. The downside was the parking has to be valet parking which is not flexible enough for us since we came to Auckland for leisure/holiday, most of the time we go back and forth to our car to put our shopping bags or things we don't need and we find it difficult since the car parking only valet service. Moreover, the internet service is very expensive and we actually have to walk to find cheaper internet cafe

Reviewed December 05, 2012

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9.7
Exceptional
Rohan from United Kingdom
Business traveler
Luxury Marina View Room with Club Access 1 King Bed
Stayed 3 nights in August 2013

Great hotel, fantastic staff”

Staff, comfortanle rooms, close to restaurants

I always stay at what was the Lighter Quay hotel and since Sofitel have taken over the service is better than ever, the rooms are still well maintained and comfortable, the room service is quick and the food is very good. I made use of the free computing and printer facilities which was really helpful. I will visit again without doubt.

Reviewed August 26, 2013

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8.3
Excellent
Daryl from New Zealand
Group
Superior Room 1 King Bed
Stayed 2 nights in April 2013

Great location on the Viaduct harbor”

Location, location, location

Pleasant stay however was disappointed with the allocation of rooms - had senior overseas government people traveling with me and had back facing rooms with absolutely no views. Service needs a bit of a tune up .... rooms not ready until after 3 pm .. then had to go remind the front desk that we needed our bags a 30 minutes later. Apart from that fabulous location near the viaduct harbor and all its bars an restaurants. Rooms were pleasant and the beds super comfortable. Parking is valet parking only so factor that into your budgets as it is an extra. Good international chain however they could do better.

Reviewed April 17, 2013

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7.7
Very good
Qunwei from United States
Couple
Superior Room 1 King Bed
Stayed 1 night in March 2015

Good Hotel yet almost 5 Stars”

Room Comfort, Amnesties, Staff Friendless

We arrived at 8am so did not have a room yet, my wife went to their spa/ changing area for a quick wash. Yet, no locker key was given, so she didnt know where to put her belongings and decided to leave. We requested for high floor and arranged to 6/f (Top) which was pretty good. But too bad, no harbour view room (well we didn't book). I believed our Room was the handicapped room cos our bathroom was really big, and indeed it was the same size of the room. Yet, because of the handicapped shower (no door, only curtain), after the two of us showered, the whole toilet was wet......really really slippery. I deeply think there should be more floor mattress or sth to help us. The hardwares can only make Sofitel a 4.5 star, pool, sauna, steam room, all are too tiny. Yet, they have it all.

Reviewed April 05, 2015

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8.4
Excellent
Tom from Belgium
Business traveler
Superior Room 1 King Bed
Stayed 2 nights in July 2016

Modern hotel in good location”

The Sofitel is a modern hotel in the Harbor. Not all rooms have harbor views though, probably only a minority. My room was next to a construction site. Having arrived at 2am, I needed some rest but was awoken early due to construction noise so asked to be moved to another room the next day which was not a problem for the hotel. Decent breakfast, but it got busy. Good choice for a hotel near CBD, walking distance. A few good bars and restaurants nearby.

Reviewed October 18, 2016

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10.0
Exceptional
Paul from New Zealand
Couple
Superior Room 1 King Bed
Stayed 1 night in May 2016

Great hotel”

We loved our stay and will be coming back. The staff were great. The hotl is clean modern and very comfortable. It is also close to town and the restaurants in the viaduct basin. Definitely recommend it

Reviewed May 24, 2016

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