Sofitel Auckland Viaduct Harbour Hotel
Superior Room - Guestroom Sofitel Auckland Viaduct Harbour Hotel
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8.6
Excellent
/10
(201 reviews)See what guests said
See map
8.8
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
Available
  • America's Cup Village330 m
  • Victoria Park380 m
  • Viaduct Harbour440 m
  • Westhaven Marina470 m
  • St. Patrick's Cathedral490 m
  • YMCA Auckland Tepid Baths‎490 m
  • Auckland Fish Market500 m
  • North Wharf500 m
  • Tepid Baths510 m
  • Viaduct Basin550 m
  • Free Wi-Fi

    Sofitel Auckland Viaduct Harbour Hotel

    21 Viaduct Harbour Avenue, Auckland City Center, Auckland, New Zealand - See map
    "The staff members made my staying and visiting the city a wonderful and enjoyable experience."
    Roy - September 24, 2018
    Exceptional cleanliness
    9.2 rating for cleanliness
    Exceptional comfort
    9.0 room quality and comfort
    • 610 meters to public transportation

    • Located in heart of Auckland

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    Property ranking|Compared to 3,284 Auckland properties
    See all rankings
    Service score
    8.9/10
    Cleanliness score
    9.2/10
    Room comfort score
    9.0/10
    Review score - United States
    8.8/10
    Better than
    99
    %
    of Auckland properties
    Better than
    99
    %
    of Auckland properties
    Better than
    99
    %
    of Auckland properties
    Better than
    99
    %
    of Auckland properties
    Value for money8.1
    Location rating8.8
    Nearest airportAuckland Airport (AKL)
    Distance to airport18.0 km

    Rooms available at Sofitel Auckland Viaduct Harbour Hotel

    9.0
    Excellent
    Room comfort & quality
    Junior Suite 1 King Bed
    Junior Suite 1 King Bed
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 1 king bed or 1 queen bed
    Enter dates to see prices
    Luxury King with Marina View
    Luxury King with Marina View
    ...
    • Room size: 42 m²/452 ft²
    • Ocean view
    • 1 king bed or 1 queen bed
    Enter dates to see prices
    Luxury 1 King Bed
    Luxury 1 King Bed
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Suite Deluxe King Bed
    Suite Deluxe King Bed
    ...
      Enter dates to see prices
      Double Marina View
      Double Marina View
      ...
        Enter dates to see prices
        Junior Suite, 1 King Bed, City View
        Junior Suite, 1 King Bed, City View
        ...
        • Balcony/terrace
        Enter dates to see prices
        Run of House
        Run of House
        ...
        • Balcony/terrace
        Enter dates to see prices
        Double Marina View
        Double Marina View
        ...
          Enter dates to see prices
          Junior Suite King Size Bed
          Junior Suite King Size Bed
          ...
            Enter dates to see prices

            What people love about Sofitel Auckland Viaduct Harbour Hotel

            • 10.0
              Exceptional
              Location

              "Near restaurants, just a 15 minute walk to the ferry terminal."

              ARMI

              |

              October 30, 2018

            • 10.0
              Exceptional

              "We will definitely be back again."

              Jenni

              |

              January 6, 2019

            • 8.4
              Excellent
              Location

              "Good choice for a hotel near CBD, walking distance."

              Tom

              |

              October 18, 2016

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            More about Sofitel Auckland Viaduct Harbour Hotel

            More about Sofitel Auckland Viaduct Harbour Hotel

            10.0
            Exceptional

            "A fantastic 5 star hotel, highly recommended, wonderful staf..."

            Jenni

            |

            January 6, 2019

            An overview

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            What they offer

            8.4
            Excellent

            "The Sofitel is a modern hotel in the Harbor."

            Tom

            |

            October 18, 2016

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Reviews of Sofitel Auckland Viaduct Harbour Hotel from real guests

            Provided by verified guests of Agoda
            Agoda Reviews (201)Booking.com Reviews (615)
            8.6
            /
            10
            Cleanliness9.2
            Facilities8.7
            Location8.8
            Room comfort and quality9.0
            Service8.9
            Value for money8.1
            Rating
            9+ Exceptional (63)
            8-9 Excellent (38)
            7-8 Very Good (29)
            6-7 Good (6)
            <6 Below Expectation (10)
            Time of the year
            Mar - May (28)
            Jun - Aug (32)
            Sep - Nov (42)
            Dec - Feb (44)
            All languages
            All guests (201)
            All room types

            Show reviews that mention 

            Showing 146 verified guest comments
            12345
            10.0
            Exceptional
            Alyson from United Kingdom
            Couple
            Superior Room
            Stayed 2 nights in March 2019

            Fantastic hotel with brilliant staff”

            This hotel is absolutely beautiful and in a great location in Auckland. The rooms are incredibly clean and comfy, and the breakfast was amazing. We used the pool and gym facilities during our stay and were very happy with both of them. The staff were also very attentive and helpful; all in all, a lovely hotel.

            Reviewed April 03, 2019
            8.4
            Excellent
            Tom from Belgium
            Business traveler
            Superior Room
            Stayed 2 nights in July 2016

            Modern hotel in good location”

            The Sofitel is a modern hotel in the Harbor. Not all rooms have harbor views though, probably only a minority. My room was next to a construction site. Having arrived at 2am, I needed some rest but was awoken early due to construction noise so asked to be moved to another room the next day which was not a problem for the hotel. Decent breakfast, but it got busy. Good choice for a hotel near CBD, walking distance. A few good bars and restaurants nearby.

            Reviewed October 18, 2016
            8.8
            Excellent
            Hsiao from Taiwan
            Solo traveler
            Superior Room
            Stayed 1 night in February 2016

            Amazing stay in Auckland!”

            Due to my itinerary changed, I had to stay in Auckland for an extra night. And I booked a standard room at Sofitel Viaduct via Agoda. The ambience greatly impressed me when I first stepped into the hotel. The hotel room is much better than the photo on the website. All your needs were catered during your stay; you could make a cup of coffee by yourself with nespresso in your room. Also I was completely spoiled by the in-room dinning service, and a semi- á la carte brekky with harbour view. Though the price is a bit higher than many hotels in town, it's really worthy! I'll enjoy the spa treatment, if I'll stay at Sofitel Viaduct in Auckland next time.

            Reviewed July 31, 2016
            10.0
            Exceptional
            Paul from New Zealand
            Couple
            Superior Room
            Stayed 1 night in May 2016

            Great hotel”

            We loved our stay and will be coming back. The staff were great. The hotl is clean modern and very comfortable. It is also close to town and the restaurants in the viaduct basin. Definitely recommend it

            Reviewed May 24, 2016
            8.3
            Excellent
            Daryl from New Zealand
            Group
            Superior Room
            Stayed 2 nights in April 2013

            Great location on the Viaduct harbor”

            Location, location, location

            Pleasant stay however was disappointed with the allocation of rooms - had senior overseas government people traveling with me and had back facing rooms with absolutely no views. Service needs a bit of a tune up .... rooms not ready until after 3 pm .. then had to go remind the front desk that we needed our bags a 30 minutes later. Apart from that fabulous location near the viaduct harbor and all its bars an restaurants. Rooms were pleasant and the beds super comfortable. Parking is valet parking only so factor that into your budgets as it is an extra. Good international chain however they could do better.

            Reviewed April 17, 2013
            8.0
            Excellent
            Shane from United Kingdom
            Couple
            Stayed 1 night in December 2011

            Nice hotel albeit a little sterile”

            Great quayside location

            Stayed here for one night on arrival from Australia. we had requested and were given a top floor room with great views of the quay and harbour, although on the landside the area around is a bit dull and businessy. The central harbour area with loads of great restaurants and bars is just 5 minutes away on foot, and the downtwon shopping area about 15 minutes. The room was spacious and comfortable, although bizarrely had no phone, so one had to contact the front desk on one's mobile phone. It was also rather irksome to have to pay for internet access although the rate was quite low. Breakfast wasn't included in our rate and I saw no sign of a restaurant in the hotel, but with so many great places to eat right on the water this was not an issue.

            Reviewed January 06, 2012
            8.3
            Excellent
            Petar from Australia
            Business traveler
            Stayed 3 nights in November 2011

            Great Room, pity about the lack of services”

            Room and location

            The Superior room, Atrium View was very spacious and had all the amenities you would expect for a modern 5 star hotel. The downside was the lack of services. No restaurant, no bar, no room service etc. I arrived late in the evening and had to go out for a meal. Room service would have been handy. I understand the hotel is under new management and they were working to have everything back to normal by Christmas. Not much help right now though. It would have been nice to now this at time of booking. The staff were polite and very helpful. Great styling in this hotel and the location is excellent. The valet parking was 35.00, which is so, so. There is no self parking option. Given all the above, I had a pretty good stay. The lower price compensated for the lack of services.

            Reviewed December 05, 2011
            10.0
            Exceptional
            ARMI from Philippines
            Group
            Superior Room
            Stayed 4 nights in October 2018

            Exceptional”

            It is a very nice hotel in Viaduct harbour. near restaurants, just a 15 minute walk to the ferry terminal. Staff is very warm and friendly and would answer any questions about where to go or where to eat. i would definitely stay here again.

            Reviewed October 30, 2018

            Bonjour ARMI, Thank you so much for sharing your recent experience at Sofitel Auckland Viaduct Harbour. We are thrilled to know that you had a Magnifique experience and your compliments on the delivery of service from our dedicated team. I am glad to know that you found our location benifiting you during your stay with us Thank you once again for sharing your lovely feedback which has truly motivated and inspired us all. I hope to have the opportunity to welcome you back soon for another Magnifique stay. Sincerely, Linh Pham Front Office Manager

            Responded November 27, 2018
            Sofitel Auckland Viaduct Harbour Hotel
            10.0
            Exceptional
            Roy from United States
            Solo traveler
            Superior Room
            Stayed 5 nights in September 2018

            Vacation ”

            My Sofitel stay was an excellent and exceptional experience. Located on the Viaduct Harbour with waterfront spectacular view, the Sofitel was the perfect sightseeing location in the central business district for getting around and sightseeing. The staff members made my staying and visiting the city a wonderful and enjoyable experience. They were caring and were always willing to assist in any way to make my visit an incredible journey. They have a great restaurants at the hotel.  I experienced excellent mornings and evenings dining at the Sofitel restaurant and personalized room service.  This unique design of the harbor hotel was truly a great place to stay. The staff's professionalism and charming greetings, courtesy, politeness and the caring gave me that great travel experience of appreciation for staying at the Sofitel Auckland Viaduct Harbour Hotel. I had a wonderful time and I was very happy with my hotel luxurious room. Excellent Job to Staff!  You are the best.

            Reviewed September 24, 2018

            Bonjour Roy I would like to extend our gratitude for sharing your experience staying at Sofitel Auckland Viaduct Harbour. It is delightful to read that you enjoyed the service deliver by our ambassadors , outstanding food quality and harbour location during your stay. Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel Sincerely, Salman Dehlvi Guest Relations Manager

            Responded September 28, 2018
            Sofitel Auckland Viaduct Harbour Hotel
            8.0
            Excellent
            Lee from New Zealand
            Couple
            Superior Room
            Stayed 2 nights in September 2018

            Very good”

            Upgraded our room as our original booking faced a bus yard. Negotiated the room price at a bit less than the going rate. Upgraded room was bigger and had a harbour/marina/city view. Good value in relation to some other CBD hotels which we haven't found as nice.

            Reviewed September 10, 2018

            Bonjour Lee Thank you for taking the time to share your recent experience. It is always a pleasure to receive positive feedback. In additional , We do offer different room type including hight floor, different view and size of the room, please feel free to contact us for your next booking therefore we can make sure we allocate you to the room you prefer. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Salman Dehlvi Guest Relations Manager

            Responded September 11, 2018
            Sofitel Auckland Viaduct Harbour Hotel
            7.6
            Very good
            Ahmed from United Arab Emirates
            Couple
            Luxury King with Marina View
            Stayed 3 nights in June 2019

            Great ”

            The service was good and on the time+ the stuff behaved great

            Reviewed June 26, 2019

            Bonjour Ahmed, Thank you very much for sharing your thoughts on Agoda. I am thrilled you enjoyed the service provided to you by the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

            Responded July 01, 2019
            Sofitel Auckland Viaduct Harbour Hotel
            10.0
            Exceptional
            Jenni from Australia
            Couple
            Superior Room
            Stayed 4 nights in December 2018

            Excellent, Highly Recommended”

            A fantastic 5 star hotel, highly recommended, wonderful staff, great rooms and beautifully decorated for Christmas. We will definitely be back again.

            Reviewed January 06, 2019

            Bonjour Jenni Thank you for taking the time to write a review following your recent stay at Sofitel Auckland. We are always delighted to hear about our guests experiences, and I am so pleased you had a memorable stay. I was so pleased to learn that everything about your visit exceeded your expectations, enjoyed our comfortable rooms you were looked after so well by my colleagues. On behalf of the whole team, we look forward to welcoming you back and wishing you a great start to 2019! Sincerely, Linh Pham Front Office Manager

            Responded January 15, 2019
            Sofitel Auckland Viaduct Harbour Hotel
            8.0
            Excellent
            Christine from United States
            Solo traveler
            Superior Room
            Stayed 1 night in February 2018

            One night, one day in Rainy Auckland”

            Location is everything when the weather is not your friend. Easy walk, even in the rain, to multiple restaurants and the harbor. Two male staff members were great; one young female demonstrated age-discrimination behavior.

            Reviewed March 10, 2018

            Bonjour Christine Thank you very much for sharing your recent experience at Sofitel on Agoda. It is such a pleasure to read that you had a Magnifique stay with us and that you appreciated the friendly service from our ambassadors which we take great pride in. Furthermore, I am glad to read you enjoyed our hotel facilities and central harbour location. Thank you once again for sharing your lovely feedback and hope to have the opportunity to provide another comfortable stay in the near future. Sincerely, Linh Pham Front Office Manager

            Responded March 13, 2018
            Sofitel Auckland Viaduct Harbour Hotel
            10.0
            Exceptional
            Benjamin from Australia
            Solo traveler
            Luxury 1 King Bed
            Stayed 2 nights in September 2017

            Fantastic ”

            Modern hotel with professional staff and great facilities. Food was an excellent quality and level of staff in the hotel was 5 star. Very accommodating on my request for later checkout which was greatly appreciated.

            Reviewed September 04, 2017
            10.0
            Exceptional
            Clair from United States
            Couple
            Superior Room
            Stayed 1 night in January 2017

            Wonderful Stay”

            We enjoyed our short stay here, and would definitely recommend it to friends. It is extremely convenient to the harbor, and it was wonderful walking on wide pedestrian walkways throughout the waterfront. The hotel was very clean, and the staff helpful. We ate in both the coffee shop and the restaurant, and both were great.

            Reviewed January 21, 2017
            9.6
            Exceptional
            Eric from United States
            Couple
            Superior Room
            Stayed 3 nights in October 2016

            Great location, awesome staff”

            We came here for our honeymoon. The location near the Viaduct could not have been better. An easy 10 minutes or less walk away from a ton of restaurants, bars, and the ferries to the islands. Couldn't be better. Room was nice, very well upkept, staff was very helpful and pleasant. Our room was not ready when we first checked in (about 15 minutes early) they had us wait literally 5 minutes, and gave us a couple drink tickets for our 'trouble'. Ha, it was five minutes. Concierge was also very helpful and arranged for us a tour of Waiheke Island, even though they were very busy. We were hanging out in the bar, and they came by and dropped off our tickets, and put the charge on our room. Very easy and accommodating. Overall, very nice hotel, great staff, awesome location. Would recommend.

            Reviewed October 11, 2016
            10.0
            Exceptional
            Kim from Australia
            Couple
            Superior Room
            Stayed 2 nights in September 2016

            Worth every dollar”

            Stayed for 2 nights and from beginning to end, the stff were helpful. Had an issue on the first morning where my booking didn't show breakfst included, once this was resolved, we received exceptional service. Cleanliness was exceptional. Will certainly return...spend the money and enjoy a wee bit of luxury

            Reviewed September 20, 2016
            9.6
            Exceptional
            Zoe from Australia
            Couple
            Superior Room
            Stayed 3 nights in July 2016

            Best in Auckland”

            We stayed here for 4 nights recently. The hotel itself is gorgeous from the moment you walk in. It really sets the scene for a promising holiday. The rooms were big for a hotel room. The bathroom had plenty of space especially with a separate bath and shower. We tried room service one night which was good - I wouldn't say great... They also weren't very accommodating and closed off the breakfast menu at 10:30am. Surely its not that hard to whip up a couple of eggs but hey that's what you get for sleeping in. The pool and spa were great. Even though its indoor you don't get the horrible chlorinated smell when you walk in. The gym was well equipped. too. The bar down stairs was a great place to unwind with a few drinks and a bit to eat. We spent most evenings there for a pre or post dinner drink. I will definitely be back to the Sofitel and recommend it to anyone staying in Auckland

            Reviewed July 31, 2016
            9.0
            Exceptional
            Erin from New Zealand
            Couple
            Superior Room
            Stayed 1 night in November 2015

            A weekend of luxury ”

            Beautiful hotel with great art, good vibes and a lovely spa in the building.

            My husband and I had a fabulous rare weekend away from our three young children. Our couples massage was great, our bed comfortable, the bath divine. Room service in the morning was generous and delicious. The location is great, only a short stroll to my favourite gym and lots of fab bars and restaurants nearby. We can't wait to return.

            Reviewed November 23, 2015
            7.7
            Very good
            Qunwei from United States
            Couple
            Superior Room
            Stayed 1 night in March 2015

            Good Hotel yet almost 5 Stars”

            Room Comfort, Amnesties, Staff Friendless

            We arrived at 8am so did not have a room yet, my wife went to their spa/ changing area for a quick wash. Yet, no locker key was given, so she didnt know where to put her belongings and decided to leave. We requested for high floor and arranged to 6/f (Top) which was pretty good. But too bad, no harbour view room (well we didn't book). I believed our Room was the handicapped room cos our bathroom was really big, and indeed it was the same size of the room. Yet, because of the handicapped shower (no door, only curtain), after the two of us showered, the whole toilet was wet......really really slippery. I deeply think there should be more floor mattress or sth to help us. The hardwares can only make Sofitel a 4.5 star, pool, sauna, steam room, all are too tiny. Yet, they have it all.

            Reviewed April 05, 2015
            12345
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            Sofitel Auckland Viaduct Harbour Hotel
            |Excellent 8.6
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            Experiences on Agoda. Because your room is just the beginning.

            • Excellent location
            • Sky Tower
            • Sky City Coach Terminal is within 0.59 km