Sofitel Chicago Water Tower Hotel”

I thoroughly enjoyed my stay at the Sofitel Chicago Water Tower. The location was excellent as it was close to so many amenities including shopping and dining. The staff was extremely friendly and helpful and had answers to all my questions and needs. The rooms were clean, spacious and modern. Taxis to all areas of the city were easily accessible and not too expensive. All and all an enjoyable stay and definitely a hotel I will return to my next trip to Chicago.

flight was cancelled”

and this was a lovely respite to wait until the next flight was booked luckily in the after noon so we got to enjoy the fluffiest bed, huge windows to look out at the city and great room service. we definitely got a deal on the room since it was last minute, i'm not sure i would have ended up here had we had to pay full price but it was certainly luxurious.

Room 1711”

It was great. The room itself didn't cost too much for the level of class the hotel itself is, very respectful and appeasing staff, everything in the hotel is beautiful. The only bad thing is the food. Not that it did not taste good, but that I paid 53 dollars for a pancake and two eggs. Pricing for the food is extremely ridiculous, especially considering the quality of it. So I would not recommend eating at the hotel, but everything else is worth every penny.

Exceptional”

Great location, very well cleaned hotel, great features and atmosphere. But one of the night shift staff was being a lil bit lazy to look for a microwave for us... He said there was none available then minutes after I went down back and found another staff that was very helpful to find me one and send it right away to my room.

expect a lot of Bonjour and Bonsoir”

Since I already pointed the good, I am going to tell you now the bad. If you book your stay and you pay more to get breakfast included, what they don't tell you is they will charge you %18 gratuity from the credit card you have on file with them. I Wich I had the choice to tip myself. Also I felt like a second class customer since I only can get one croissant with my breakfast and everybody else can get as many as they want. The other thing was the bose system in the room wasn't working with my phone. I could only listen to the radio. What a waste of a great music player. The third and most important thing was the mattress that wasn't comfortable.

Great experience”

I stayed here in June 2020 and some amenities were not available like the restaurant. Still a great experience - clean room, really good service, great east-facing view. The mattress probably needed to be replaced but other than that a good experience.

Everything you need!”

Expansive room with beautiful view. Valet parking was a breeze. Room service is convenient for those early mornings. Great experience!

What was expected”

The only thing that I do believe sucks is the fridge in the room is loaded up with things you have to purchase and has 0 space to put any of your own stuff in. I feel sorry for anyone there for more than a few days.

Great location and comfortable rooms ”

My mom and I really enjoyed our stay - staff were extremely helpful and hotel was very conveniently located.

fantastic”

Everything I hoped for, clean, very quiet, and everything is very calm and cool in this hotel

great location”

clean room, stayed on the 21st floor, separate shower and bathtub which I did appreciate.

Fantastic ”

Very good. Nice people. The shower very small but the hotel is very nice

Eric’s review”

Overall experience was good. I was unable to find a bar area to entertain 5 for drinks that was quiet enough for a business discussion. I liked the outdoor soft seating area but was unable to secure enough seating for my group.

Very Good”

Room was spacious, and kept very clean and in good condition.

Romantic Getaway ”

My stay was amazing! They are within walking distance of restaurants and shopping. The only downside was that they do not have a spa.

Awesome experience!”

It was so great! The staff left a little teddy bear for my daughter and she was thrilled with it. They were awesome!

great, easy and value-for-money”

Great! Surprised with the excellent services adn ambience

Good stay and nice staff. ”

Good stay. Staff was very good at giving suggestions and directions. They were also very prompt to send me my MacBook charger overnight when I called them after I realized that I had forgotten it!

Comfortable and Convenient Stay”

Fantastic - need I say more.

magnificient on the mile”

We had a wonderful experience ...would highly recommend, and stay again.