"Excellent service and location"
November 25, 2018
Free Wi-Fi in all rooms!
|Value for money||8.0|
|Distance to city center||13.1 km|
|Nearest airport||Dubai International Airport (DXB)|
|Distance to airport||11.7 km|
"Sofitel os very conveniently located, great location, great staff, value for money."
December 29, 2018
"My special thanks to Aziz, Anand, Arif, Baskar, housekeeping team for making our holiday a perfect one."
December 29, 2018
"their service are remarkable!!"
July 22, 2018
"I love this hotel especially with their service;"
July 22, 2018
Sofitel Dubai Downtown Hotel is the only international 5-star hotel connected to The Dubai Mall and close proximity to landmarks like Burj Khalifa, Coca-Cola Arena, Dubai Opera, and City Walk. Located in the lovely area of Downtown Dubai, Sofitel Dubai Downtown Hotel enjoys a commanding position in the sightseeing, shopping, and restaurants hub of Dubai. Only 22 kiloemters away, this 5-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.
First-rate hotel services and facilities that define the Accor Hotels experience await you at the Sofitel Dubai Downtown Hotel. A selection of top-class facilities such as 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, and private check in/check out can be enjoyed at the hotel.
Experience high quality room facilities during your stay here. Some rooms include LCD/plasma screen television, towels, internet access – wireless, internet access – wireless (complimentary), and non-smoking rooms, provided to help guests recharge after a long day. Throughout the day you can enjoy the relaxing atmosphere of the fitness center, sauna, outdoor pool, spa, and massage. Sofitel Dubai Downtown Hotel is an ideal place of stay for travelers seeking charm, comfort, and convenience in Dubai.
"Clean hotel, they clean the room twice a day without calling..."
February 20, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Great employees who focus on customer service. Thanks to Aziz, Anand, Arif, Baskar, housekeeping ”
Sofitel os very conveniently located, great location, great staff, value for money. My special thanks to Aziz, Anand, Arif, Baskar, housekeeping team for making our holiday a perfect one. Will definitely return to sofitel in my next dubai visit.
Dear Guest, We really appreciate your time for sharing with us your over all experience. Specially mentioning the names of our ambassadors, we will definitely share it with the team. We are very happy to know that you enjoyed the stay with us. We are looking forward to welcoming you back for another wonderful stay. Sincerely, Your Sofitel Dubai Downtown Team
I love this hotel especially with their service; Wilson (the bus driver) and the Indonesian Bellman didnt get his name. But their service are remarkable!! Will definitely stay here again when we visit dubai next time. Although walking to the mall will take around 15 - 20 mins depending how fast you walk.
Dear Guest, Thank you very much for sharing with us your positive review and for mentioning Wilson and our Bellman, we will definitely share this good news to the team. We are looking forward for another magnifique stay with us. Sincerely, Your Sofitel Dubai Downtown Team
We highly recommend this hotel. The staff are very accommodating. The location of the hotel is just across the metro station and dubai mall. They also made some surprises for my birthday. Thank you, Sofitel ❤️🙏
Dear Guest, We thank you for taking the time to write a positive review and for choosing to stay with us. It’s nice to hear that you had a pleasant and enjoyable stay with us and we hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing and magnifique stay. Sincerely, Your Sofitel Dubai Downtown Team
I stayed at his hotel during the low season of Jun when the pricing was considerably cheap making excellent value for money, The hotel location is within a walking distance from Dubai metro station and Dubai mall. Except for the bed, the rests were excellent. I found the spring bed wasn't comfortable.
Dear Guest, Thank you for taking the time to share your feedback following your stay with us at Sofitel Dubai Downtown and highlighting experiences that particularly impressed you such as the excellent location, and the value for money. Our guest satisfaction remains our top priority and I apologize for the inconvenience experienced. We are looking forward to welcoming you back to the Sofitel Dubai Downtown in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team
Very good service
Dear Chanthy, Thank you very much for your excellent rating! We look forward to the pleasure of welcoming you back soon! Best regards, Your Sofitel Dubai Downtown Team
Best staff, very professional and hospitable ”
One of the best hotels I stayed in. Ideal location, easy access to dubai metro with only 100 meter away access, tunnel access to Dubai mall, stone throw away from Burj Khalifa and fountain. Hotel itself is very clean, staff were superior ...
Dear Guest, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team
Convenient location, clean, friendly staff”
Great location, 5 mins walk to sky train, 10 mins walk to Dubai Mall & Burj Khalifa. Room was spacious n clean. F&B was good. The only complaint was joining the hotel group tour called "Planet" to the desert safari. The tour driver was very unfriendly n he drove rough during the whole journey. Some of us feel motion sickness. And the ATV we ride at the desert was not in good condition n we have to ask few times for refreshments which was included in our tour package. Unpleasant experience with "Planet"
Dear Guest, Thank you for your feedback. We deeply regret to learn of your disappointment with what you have experienced while staying with us. I can understand your frustration and I would like to assure you that the issues highlighted in your constructive feedback have been taken seriously in consideration by us to ensure adequate corrective actions would be taken to improve our product. We all look forward to welcoming you back to the Sofitel Dubai Downtown in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team
Amazing, Wonderful, Perfect”
It was one of the best stay at all. The staff were very friendly. The location is amazing which is in the middle of the city. Very close to Dubai mall and Burj Khalifa. The food is international and everything is available. The internet is free of charge all over the hotel.
Another New Spot in Dubai”
I like the location as you can walk to dubai mall, easy access to Sheik Zayed Road . I was upgraded to a suite so love the toilettres in the suites and the bed is fabulous. Along with Nespresso machines in the rooms . For me these are the things that make me feel like at home so its perfect
Brand new,atractively furnished hotel.”
Very comfortable hotel with a great breakfast,very attentive staff and a fabulous pool with heart stopping view of the Burj Khalifa.Our room was very smartly appointed with plenty of cupboard space and room for 2 suitcases to be accessed.It had a comfortable bath, good wifi and coffee machine.We stayed once and then returned to Dubai 3 weeks later and chose to stay there again.It was an easy covered walk to the Dubai Mall,the metro station and we had a good view of the water fountains.I would like to especially mention the chief concierge, Devanand who who put himself out to help us in a tricky situation.
Excellent service and location
Dear Guest, Thank you so much for sharing with us your positive feedback. We hope to welcoming you back at Sofitel Dubai Downtown soon. Have a magnifique day ahead. Sincerely, Your Sofitel Dubai Downtown Team
"Pre-authorised charges": daylight robbery”
Nothing about this "pre-authorised charges" was mentioned anywhere on the website or the confirmation email.. Did not budget for this amount (1500UAE) that is charged and taken out of my money card IMMEDIATELY. Upon check-out, and even at check in ( after 12 MN), was advised that it will take 6 to 8 weeks for the money to be returned to me. Was also given the spin that "it's not us, it's the "banks"! Where was I to go then especially already paid the hotel fees! Well, it is certainly the hotel: 1. Lack of disclosure prior booking about this "practice" 2. The hotel enjoyed the extra income (think about the interest......quite a good one) from EVERY ROOM for EVERY transaction! 3. Not only is such practice shonky, the delayed return (yep, took exactly 8 weeks) of the money is even more atrocious. Read exactly about this from Sydney Morning Herald, 3rd September 2018 article "The blatant, in-your-face scam that's catching us all" by John Birmingham.
Dear Guest, Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Sofitel Dubai Downtown is renowned for and exceed your expectations for future visits. While I am sure you would appreciate that some of the things are beyond our control, customer satisfaction remains our top priority and I apologize for the inconvenience experienced. I have communicated your feedback to our concerned department and we are all looking forward to having you back hopefully in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team
Thank you for a pleasant stay. I will consider staying again in the near future.
Dear James, Thank you for posting your feedback following your recent stay with us. We are delighted to know that you had an enjoyable experience. We look forward to the pleasure of welcoming you back soon! Best regards, Your Sofitel Dubai Downtown Team
Great location, close to downtown”
Great location, close to the Dubai mall and Burj Khalifa. Nice view of the water from our room. Would stay here again.
Dear Guest, Thank you very much for sharing with us this amazing feedback. We are looking forward to welcoming you back for another magnfiique stay with us. Thanks and Regards, Your Sofitel Dubai Downtown Team
فندق ممتاز ونظيف وتتوفر فيه خدمات جيدة”
عزيزي الضيف، أشكركم على الإقامة في سوفيتل دبي داون تاون والتوصية بشدة بالفندق. نحن سعداء حقا لسماع أنك كنت راضيا عن تجربتك العامة. تحياتي الحارة، فريق سوفيتل دبي داون تاون
Perfect location (2 mins walk from Dubai Mall Metro) & Burj Khalifa View - Special treatment by staff - Excellent Breakfast - Huge Room - Automatic Lighting not user friendly
Dear Guest, We thank you very much for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team
Excellent hotel.. superb customer services”
Hotel location is number 1.. next to dubai mall train station (2 min walk only).. clean hotel, they clean the room twice a day without calling them.. staff are very friendly.. i was guided by a good lady called "Ruby" from day one the staff will never forget your name and they will come to ask you if you need anything whenever they see you walking in the lobby.. staff will always walk you to the hotel resturant, lounges, taxi if you are leaving, swimming pool area. Basically they will never let you go by your own by directing you only (always escort you to the places you are for).. this is top services that we would like to see everywhere.. thanks sofitel staff for making my trip exciting
Dear Mr. Nasser, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay with us. Its a great honor to have you with us and we are really grateful. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team
Surprisingly Good ”
This hotel is Very well located...Very Nice restaurants around it...the room setup is Very wise and pleasant...the staff is super friendly And helpful...the price is Quite reasonable In such Wonderful location...i am currently enjoying this spacious studio room...I Will Definitely choose this hotel again when i back Dubai.!!!
One of the best I've stayed in”
Check in was a breeze. Room was crisp and clean. I like the Lanvin toiletries. However they're not friendly but strict on check out time. No free late check out compared to other premier hotels in Dubai that I've stayed in before.
Tooth brush and hair brush”
The have no tooth brush either hair brush in the room. We had to give large amount as deposit on check-in at a very low exchange rate. We paid for breakfast even our last morning but we got only a cup of coffee and an apple at check-out time.
Sofitel Dubai Downtown Hotel