Location rating score
"Her professionalism is a credit to your organization and I will highly recommend the Sofitel chain to all my Business partners and contact when they v..."
Syed - September 19, 2019
Free Wi-Fi in all rooms!
|Value for money||8.1|
|Distance to city center||13.1 km|
|Nearest airport||Dubai International Airport (DXB)|
|Distance to airport||11.5 km|
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
A stay at Sofitel Dubai Downtown Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sofitel Dubai Downtown Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.
Sofitel Dubai Downtown Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
"Sofitel os very conveniently located, great location, great staff, value for money."
December 29, 2018
"Clean hotel, they clean the room twice a day without calling them."
February 20, 2018
"Wonderful service recommend y to book lounge room is fantastic"
February 29, 2020
Sofitel Dubai Downtown Hotel is the only international 5-star hotel connected to The Dubai Mall and close proximity to landmarks like Burj Khalifa, Coca-Cola Arena, Dubai Opera, and City Walk. Located in the lovely area of Downtown Dubai, Sofitel Dubai Downtown Hotel enjoys a commanding position in the sightseeing, shopping, and restaurants hub of Dubai. Only 22 kiloemters away, this 5-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.
First-rate hotel services and facilities that define the Accor Hotels experience await you at the Sofitel Dubai Downtown Hotel. A selection of top-class facilities such as 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, and private check in/check out can be enjoyed at the hotel.
Experience high quality room facilities during your stay here. Some rooms include LCD/plasma screen television, towels, internet access – wireless, internet access – wireless (complimentary), and non-smoking rooms, provided to help guests recharge after a long day. Throughout the day you can enjoy the relaxing atmosphere of the fitness center, sauna, outdoor pool, spa, and massage. Sofitel Dubai Downtown Hotel is an ideal place of stay for travelers seeking charm, comfort, and convenience in Dubai.
"We felt very welcome and she went out of her way to accommod..."
September 19, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Sofitel Dubai Downtown Hotel
Show reviews that mention
Great Location, Facilities and Fantastic Staff”
I have been coming to Dubai for the last 10years and stayed at many Hotels but Sofitel Downtown and the one at JBR is by far the best one in terms of the Room layout, Facilities and location at both spots. I would also like to mention that your employee Meru at Sofitel Downtown was fantastic, very professional and helpful and made our stay a lot more pleasant with her assistance at all times. You need to hire more staff like Meru. I believe she is from Kazakhstan.
Everything in Dubai is expensive, but if you can afford this hotel, don't think about it - just book it! Excellent modern hotel, with more-than-amazing views of Downtown Dubai and Burj Khalifa. Location great as well - close metro station and short tunnel walk to Dubai Mall and Burj Khalifa. And as a bonus, they were nice to let me in the room at 9AM after red-eye-flight. Great staff!
Excellent hotel.. superb customer services”
Hotel location is number 1.. next to dubai mall train station (2 min walk only).. clean hotel, they clean the room twice a day without calling them.. staff are very friendly.. i was guided by a good lady called "Ruby" from day one the staff will never forget your name and they will come to ask you if you need anything whenever they see you walking in the lobby.. staff will always walk you to the hotel resturant, lounges, taxi if you are leaving, swimming pool area. Basically they will never let you go by your own by directing you only (always escort you to the places you are for).. this is top services that we would like to see everywhere.. thanks sofitel staff for making my trip exciting
Dear Mr. Nasser, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay with us. Its a great honor to have you with us and we are really grateful. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team
Brand new,atractively furnished hotel.”
Very comfortable hotel with a great breakfast,very attentive staff and a fabulous pool with heart stopping view of the Burj Khalifa.Our room was very smartly appointed with plenty of cupboard space and room for 2 suitcases to be accessed.It had a comfortable bath, good wifi and coffee machine.We stayed once and then returned to Dubai 3 weeks later and chose to stay there again.It was an easy covered walk to the Dubai Mall,the metro station and we had a good view of the water fountains.I would like to especially mention the chief concierge, Devanand who who put himself out to help us in a tricky situation.
Over priced - especially during Dec end”
We made a booking in this hotel especially because the hotel is close to Burj Khalifa and hence, we thought it would be convenient with a young child to watch new year fireworks from the open air pool there. Before making the booking we had checked this from the staff over a call and paid a handsome amount to stay in the hotel for 2 nights (30th and 31st Dec). All of it with the objective of letting us enjoy the fireworks from the comfort of hotel in less crowd. To our huge disappointment, the hotel had a new year party in the pool area on 31st evening, and in the morning we were told that hotel guests enjoy free entry there while in the evening, the entry was denied saying that it is paid! We argued mentioning that if they had told us before, we probably would not have stayed there (paying the crazy amount) and would have just paid to get access to the party (which was at least 4 times less). They didn't listen and thankfully, my husband booked a table in one of the restaurants in Dubai Mall and we could enjoy amazing view comfortably from there. However, we felt that there wasn't a need to stay in this hotel then and we could have stayed in another decent hotel at may be one third the price, booked a table in the restaurant at Dubai Mall and it would be the same experience in one third the price. We raised it to the manager while checking out and she was the only good thing in this whole experience at Sofitel. She listened to us and offered us to waive off somethings and also offered a better rate whenever we visit the hotel next (if at all we do now!)
We were greeted by Stella at reception and she was fantastic, very helpful and professional. We felt very welcome and she went out of her way to accommodate our requests. Please convey my sincere thank to her. Her professionalism is a credit to your organization and I will highly recommend the Sofitel chain to all my Business partners and contact when they visit Dubai
I stayed at his hotel during the low season of Jun when the pricing was considerably cheap making excellent value for money, The hotel location is within a walking distance from Dubai metro station and Dubai mall. Except for the bed, the rests were excellent. I found the spring bed wasn't comfortable.
Dear Guest, Thank you for taking the time to share your feedback following your stay with us at Sofitel Dubai Downtown and highlighting experiences that particularly impressed you such as the excellent location, and the value for money. Our guest satisfaction remains our top priority and I apologize for the inconvenience experienced. We are looking forward to welcoming you back to the Sofitel Dubai Downtown in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team
Great employees who focus on customer service. Thanks to Aziz, Anand, Arif, Baskar, housekeeping ”
Sofitel os very conveniently located, great location, great staff, value for money. My special thanks to Aziz, Anand, Arif, Baskar, housekeeping team for making our holiday a perfect one. Will definitely return to sofitel in my next dubai visit.
Dear Guest, We really appreciate your time for sharing with us your over all experience. Specially mentioning the names of our ambassadors, we will definitely share it with the team. We are very happy to know that you enjoyed the stay with us. We are looking forward to welcoming you back for another wonderful stay. Sincerely, Your Sofitel Dubai Downtown Team
We highly recommend this hotel. The staff are very accommodating. The location of the hotel is just across the metro station and dubai mall. They also made some surprises for my birthday. Thank you, Sofitel ❤️🙏
Dear Guest, We thank you for taking the time to write a positive review and for choosing to stay with us. It’s nice to hear that you had a pleasant and enjoyable stay with us and we hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing and magnifique stay. Sincerely, Your Sofitel Dubai Downtown Team
Surprisingly Good ”
This hotel is Very well located...Very Nice restaurants around it...the room setup is Very wise and pleasant...the staff is super friendly And helpful...the price is Quite reasonable In such Wonderful location...i am currently enjoying this spacious studio room...I Will Definitely choose this hotel again when i back Dubai.!!!
Convenient location, clean, friendly staff”
Great location, 5 mins walk to sky train, 10 mins walk to Dubai Mall & Burj Khalifa. Room was spacious n clean. F&B was good. The only complaint was joining the hotel group tour called "Planet" to the desert safari. The tour driver was very unfriendly n he drove rough during the whole journey. Some of us feel motion sickness. And the ATV we ride at the desert was not in good condition n we have to ask few times for refreshments which was included in our tour package. Unpleasant experience with "Planet"
Dear Guest, Thank you for your feedback. We deeply regret to learn of your disappointment with what you have experienced while staying with us. I can understand your frustration and I would like to assure you that the issues highlighted in your constructive feedback have been taken seriously in consideration by us to ensure adequate corrective actions would be taken to improve our product. We all look forward to welcoming you back to the Sofitel Dubai Downtown in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team
Best staff, very professional and hospitable ”
One of the best hotels I stayed in. Ideal location, easy access to dubai metro with only 100 meter away access, tunnel access to Dubai mall, stone throw away from Burj Khalifa and fountain. Hotel itself is very clean, staff were superior ...
Dear Guest, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team
Will definitely stay again”
My fiance and I loved our time spent at the Sofitel Downtown. The staff were extremely attentive and friendly. The views are stunning and the can't beat the location. We can't wait to come back and stay here again.
I love this hotel especially with their service; Wilson (the bus driver) and the Indonesian Bellman didnt get his name. But their service are remarkable!! Will definitely stay here again when we visit dubai next time. Although walking to the mall will take around 15 - 20 mins depending how fast you walk.
Dear Guest, Thank you very much for sharing with us your positive review and for mentioning Wilson and our Bellman, we will definitely share this good news to the team. We are looking forward for another magnifique stay with us. Sincerely, Your Sofitel Dubai Downtown Team
One of the best I've stayed in”
Check in was a breeze. Room was crisp and clean. I like the Lanvin toiletries. However they're not friendly but strict on check out time. No free late check out compared to other premier hotels in Dubai that I've stayed in before.
Amazing, Wonderful, Perfect”
It was one of the best stay at all. The staff were very friendly. The location is amazing which is in the middle of the city. Very close to Dubai mall and Burj Khalifa. The food is international and everything is available. The internet is free of charge all over the hotel.
Nice place to stay”
Good location, just next to the Dubai mall station! All the staff are very friendly, initiative and informative. They always carry lovely smiles and take initiative to approach the customers! Quick check in and check out! Really nice hotel to stay with!
Good Location & Spacious Room”
The hotel is next to Dubai Mall metro station. There is a bridge taking 15 min walk to Dubai Mall. Suitable for family.
Dear Mr. Kwan, Thank you for staying at Sofitel Dubai Downtown and for highly recommending the hotel. We are truly glad to hear that you were satisfied with your overall experience. We are looking forward to welcoming you back soon. Sincerely, Your Sofitel Dubai Downtown Team
Near dubai mall and metro station”
Pros: Very close to metro station which is very convenient, also close to the bus station where etihad coach drops off Convenient walk to Dubai mall Breakfast selection was decent Nice pool Cons: Water pressure in toilet is low, expect minimal shower pressure Overall: Would come back again.
Another New Spot in Dubai”
I like the location as you can walk to dubai mall, easy access to Sheik Zayed Road . I was upgraded to a suite so love the toilettres in the suites and the bed is fabulous. Along with Nespresso machines in the rooms . For me these are the things that make me feel like at home so its perfect