This property is in high demand!
6 travelers have booked today.
In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Downtown Dubai, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Hygiene Plus
Sparkling clean
300 meters to public transportation
Check-in [24-hour]
Excellent room comfort & quality
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
6 travelers have booked today.
Based on 4,934 verified reviews
9.3
9.3
9.0
8.9
8.9
8.5
Location rating score
Value for money | 8.5 |
Distance to city center | 13.1 km |
Location rating | 9.3 |
Nearest airport | Dubai International Airport (DXB) |
Distance to airport | 11.5 km |
Does Sofitel Dubai Downtown Hotel have bars on the premises?
Indulge in your favorite refreshments at Sofitel Dubai Downtown Hotel with the property's readily available bar. Guests can also take a nice relaxing drink at a poolside bar on hot sunny day, or switch it up and enhance your evening fun at nightclub.
Does Sofitel Dubai Downtown Hotel have a swimming pool?
While relaxing at Sofitel Dubai Downtown Hotel, you can take pleasure in the swimming pool facility to get your day started the best way with a splash for a stimulating morning or evening.
What actions does Sofitel Dubai Downtown Hotel take in terms of hygiene, safety, and cleanliness?
Sofitel Dubai Downtown Hotel meet our mandatory standard for cleanliness and safety by supplying hand sanitizer and daily disinfection in common areas. This property also comes well equipped with temperature check for guests and staff, free face masks, first aid kit, doctor/nurse on call, and staff trained in safety protocol for increased safety precautions and hygiene protocols.
Are there ATM on-site at Sofitel Dubai Downtown Hotel?
Absolutely! The benefits of staying at Sofitel Dubai Downtown Hotel include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your holiday.
What public parks are in close proximty of Sofitel Dubai Downtown Hotel?
While staying at Sofitel Dubai Downtown Hotel, take joy in your morning or evening walk at nearby park which include Burj Park, Al Wasl Park 2, and Al Satwa Park 3.
How many rooms does Sofitel Dubai Downtown Hotel have?
Sofitel Dubai Downtown Hotel has a total of 350 rooms.
At what time of the year is Sofitel Dubai Downtown Hotel most popular?
Sofitel Dubai Downtown Hotel's most popular month where verified guests travelers have stayed the most is in April.
What was the average room rate for Sofitel Dubai Downtown Hotel been in the past month?
The average room rate for Sofitel Dubai Downtown Hotel in the past month is 831.65 AED, compared to city's average of 1097.75 AED.
What is the typical rating that past Group travelers have given to Sofitel Dubai Downtown Hotel?
Verified group travelers that have stayed at this property have given Sofitel Dubai Downtown Hotel an average rating of 8.7. You can look up more specific customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.
What time is check-in and check-out at Sofitel Dubai Downtown Hotel?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.
Luxury and Elegance at Sofitel Dubai Downtown Hotel
Welcome to Sofitel Dubai Downtown Hotel, a luxurious 5-star hotel located in the heart of Dubai, United Arab Emirates. With its prime location, stunning architecture, and impeccable service, this hotel offers an unforgettable experience for both business and leisure travelers.
As you step into the grand lobby of Sofitel Dubai Downtown Hotel, you will be greeted by a sense of opulence and elegance. The hotel boasts a total of 350 beautifully appointed rooms, each designed to provide the utmost comfort and luxury. Whether you choose a spacious suite or a stylishly decorated room, you can expect nothing less than the finest amenities and personalized service.
Check-in begins at 03:00 PM, allowing you to settle in and start your Dubai adventure at your own pace. The hotel's check-out time is 12:00 PM, giving you ample time to enjoy a leisurely breakfast or wrap up any last-minute business matters before departing. With its close proximity to the city center, which is just 13.1 km away, you can easily explore the vibrant attractions and landmarks that Dubai has to offer. Additionally, the hotel is only 18 minutes away from the airport, making it convenient for both international and domestic travelers.
At Sofitel Dubai Downtown Hotel, families are warmly welcomed. The hotel's child policy allows children between the ages of 2 to 11 to stay free of charge, ensuring a hassle-free and enjoyable stay for families traveling with young ones. From the moment you arrive until the time you depart, the hotel's attentive staff will go above and beyond to cater to your every need, ensuring that your stay is nothing short of extraordinary.
Immerse yourself in the luxury and sophistication that Sofitel Dubai Downtown Hotel has to offer. Whether you're looking to indulge in world-class dining, relax by the poolside, or explore the vibrant city of Dubai, this hotel provides the perfect base for an unforgettable experience. Book your stay now and discover the epitome of elegance in the heart of Dubai.
Unparalleled Entertainment Facilities at Sofitel Dubai Downtown Hotel
Sofitel Dubai Downtown Hotel offers an array of entertainment facilities that will ensure a truly memorable stay. Step into the vibrant nightlife scene at the hotel's trendy bar and nightclub, where you can sip on expertly crafted cocktails and dance the night away to the beats of renowned DJs. For those in need of some pampering, the hotel boasts a luxurious salon offering a range of beauty treatments and hair services. Indulge in a rejuvenating massage at the spa, where skilled therapists will melt away your stress and leave you feeling refreshed and revitalized.
After a long day of exploring the city, unwind in the hotel's hot tub, sauna, or steam room. These facilities provide the perfect opportunity to relax and soothe your muscles. If you prefer to enjoy the outdoors, the hotel's lush garden is the ideal spot to take a leisurely stroll or simply unwind with a book. With its exceptional entertainment facilities, Sofitel Dubai Downtown Hotel ensures that every guest's needs are met, whether they seek excitement, relaxation, or both.
Stay Active and Energized at Sofitel Dubai Downtown Hotel
Sofitel Dubai Downtown Hotel offers a wide range of sports facilities to keep you active and energized during your stay. Dive into the refreshing indoor pool and enjoy a leisurely swim or challenge yourself with some invigorating laps. For those who prefer to soak up the sun while staying active, the hotel also boasts a stunning outdoor pool surrounded by lush greenery, where you can take a refreshing dip or simply lounge by the poolside bar and sip on a refreshing cocktail.
Fitness enthusiasts will be delighted to find a state-of-the-art fitness center at Sofitel Dubai Downtown Hotel. Equipped with the latest exercise machines and equipment, this free 24-hour fitness center is perfect for maintaining your workout routine while away from home. Whether you prefer cardio exercises or strength training, you will find everything you need to stay in shape.
For those seeking a more holistic approach to fitness, the hotel also offers a dedicated yoga room. Unwind and rejuvenate your mind, body, and soul as you practice your favorite yoga poses in a peaceful and serene environment. Whether you are a beginner or an experienced yogi, this tranquil space is the perfect sanctuary to find balance and inner peace during your stay at Sofitel Dubai Downtown Hotel.
Convenience at Your Fingertips: Sofitel Dubai Downtown Hotel's Exceptional Facilities
Experience unparalleled convenience and luxury at Sofitel Dubai Downtown Hotel, where every aspect of your stay is carefully crafted to ensure utmost comfort and satisfaction. With a wide range of convenience facilities, this hotel goes above and beyond to cater to your every need.
From the moment you step foot into the hotel, you will be greeted by a team of dedicated staff ready to assist you with any request. The concierge service is available round-the-clock, ensuring that you have access to expert advice and assistance at any time of the day. Need your clothes cleaned or pressed? The hotel offers laundry service, dry cleaning, and daily housekeeping to keep your wardrobe fresh and immaculate.
For those who value privacy and security, the hotel provides safety deposit boxes to store your valuable belongings. Additionally, express check-in/check-out services are available to make your arrival and departure seamless and hassle-free. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to effortlessly stay in touch with loved ones or catch up on work.
Whether you have a craving for a late-night snack or forgot to pack an essential item, the convenience store on-site has you covered. Open 24 hours, it offers a wide selection of snacks, beverages, toiletries, and other essentials. With 24-hour room service, you can indulge in a delicious meal or refreshing drink whenever you desire, without having to leave the comfort of your room.
Sofitel Dubai Downtown Hotel truly understands the importance of convenience and strives to provide exceptional facilities to enhance your stay. With a range of services including luggage storage, designated smoking areas, and express check-in/check-out, this hotel ensures that your every need is met with efficiency and professionalism. Book your stay at Sofitel Dubai Downtown Hotel and experience a level of convenience that exceeds your expectations.
Convenient Transport Facilities at Sofitel Dubai Downtown Hotel
At Sofitel Dubai Downtown Hotel, guests can enjoy a range of convenient transport facilities that make exploring the city a breeze. The hotel offers a variety of services to cater to different needs. For those looking to explore the city's attractions, the hotel provides a shuttle service that takes guests to popular destinations. Additionally, guests can also make use of the car hire service available at the hotel, allowing them to conveniently travel around Dubai at their own pace.
For guests who prefer to drive, Sofitel Dubai Downtown Hotel offers an onsite car park, ensuring that parking is never a hassle. What's more, the car park is free of charge, providing an added convenience for guests with their own vehicles. For those who prefer not to drive, the hotel also offers a taxi service, making it easy to get around the city quickly and efficiently. Finally, the hotel's ticket service allows guests to easily book and purchase tickets for various attractions and activities, ensuring a seamless and enjoyable travel experience. With these transport facilities, guests at Sofitel Dubai Downtown Hotel can effortlessly explore all that Dubai has to offer.
Indulge in Exquisite Dining at Sofitel Dubai Downtown Hotel
At Sofitel Dubai Downtown Hotel, guests are treated to a culinary experience like no other. With a range of dining facilities to choose from, there is something to satisfy every palate. Start your day with a scrumptious breakfast at the hotel's breakfast buffet, offering a wide selection of continental delights. For those seeking a taste of local cuisine, the halal restaurant provides an authentic Arabian dining experience, with flavorful dishes prepared using the freshest ingredients.
Throughout the day, guests can enjoy 24-hour room service, ensuring that delicious meals are just a phone call away. Whether you're craving a quick bite or a full-course meal, the hotel's coffee shop and restaurant offer a diverse menu to cater to all tastes. Impeccable service and a stylish ambiance create the perfect setting for a memorable dining experience. With daily housekeeping, you can rest assured that your dining spaces will always be clean and inviting. Indulge in the culinary delights at Sofitel Dubai Downtown Hotel and savor every moment of your stay.
Luxurious Rooms with Stunning Views at Sofitel Dubai Downtown Hotel
Experience the epitome of luxury and comfort at Sofitel Dubai Downtown Hotel. With a range of stylish and spacious rooms to choose from, you are sure to find the perfect accommodation for your stay in Dubai. Whether you prefer a Junior Suite, Luxury Room with a Burj Khalifa view, or a Family Room, each room offers a unique and unforgettable experience.
Booking your stay at Sofitel Dubai Downtown Hotel through Agoda ensures that you get the best prices available. With Agoda's competitive rates and exclusive deals, you can enjoy a luxurious stay without breaking the bank. Additionally, Agoda provides a hassle-free booking experience, allowing you to easily secure your desired room with just a few clicks. So why wait? Book your stay at Sofitel Dubai Downtown Hotel on Agoda today and indulge in the ultimate luxury experience in the heart of Dubai.
Experience the Vibrant Charm of Downtown Dubai
Welcome to the heart of Dubai, where luxury and modernity converge in the bustling district of Downtown Dubai. Home to the iconic Burj Khalifa, the world's tallest building, this vibrant neighborhood offers an unforgettable experience for every visitor.
Immerse yourself in the glitz and glamour of this cosmopolitan city as you explore the countless attractions and entertainment options that surround Sofitel Dubai Downtown Hotel. Indulge in a shopping spree at The Dubai Mall, one of the largest malls in the world, where you can find an array of high-end fashion brands, gourmet restaurants, and thrilling entertainment venues. Take a leisurely stroll along the Dubai Fountain, a captivating water spectacle that dances to the rhythm of music and lights, creating a mesmerizing display.
For those seeking cultural experiences, the Dubai Opera is just a stone's throw away, offering a world-class program of music, theater, and dance performances. Discover the traditional charm of the historic Al Fahidi District, also known as Bastakiya, with its narrow alleyways, wind towers, and art galleries. Whether you're a food enthusiast, a shopaholic, or a culture aficionado, Downtown Dubai has something to offer everyone, and Sofitel Dubai Downtown Hotel puts you right in the center of it all.
Convenient Transportation Options from Dubai Airports to Sofitel Dubai Downtown Hotel
Located in the heart of Downtown Dubai, Sofitel Dubai Downtown Hotel offers a luxurious and convenient stay for travelers visiting Dubai. When it comes to reaching the hotel from the nearest airports, Dubai International Airport (DXB) and Al Maktoum International Airport (DWC), there are several transportation options available.
For travelers arriving at Dubai International Airport (DXB), the most convenient way to reach Sofitel Dubai Downtown Hotel is by taxi. Taxis are readily available at the airport and offer a comfortable and hassle-free journey to the hotel. The approximate travel time from DXB to Sofitel Dubai Downtown Hotel is around 15-20 minutes, depending on the traffic conditions.
Alternatively, for a more budget-friendly option, travelers can opt for the Dubai Metro. From DXB, passengers can take the Red Line of the Dubai Metro and get off at the Burj Khalifa/Dubai Mall Station. From there, it is a short walk to Sofitel Dubai Downtown Hotel. The metro journey takes approximately 30 minutes, providing passengers with a scenic view of the city along the way.
For travelers arriving at Al Maktoum International Airport (DWC), the most convenient mode of transportation to Sofitel Dubai Downtown Hotel is by taxi. Taxis are readily available at the airport, and the journey to the hotel takes approximately 40-45 minutes, depending on the traffic conditions.
Overall, whether you choose to take a taxi or utilize the Dubai Metro, reaching Sofitel Dubai Downtown Hotel from the nearest airports is a breeze. With its prime location in Downtown Dubai and easy accessibility, Sofitel Dubai Downtown Hotel is the perfect choice for travelers looking for a luxurious and convenient stay in Dubai.
Discover Iconic Landmarks and Exciting Attractions Near Sofitel Dubai Downtown Hotel
Nestled in the heart of Dubai, Sofitel Dubai Downtown Hotel offers a prime location surrounded by some of the city's most iconic landmarks and exciting attractions. Just steps away from the hotel, you'll find the awe-inspiring Burj Khalifa, the tallest building in the world. Marvel at its architectural brilliance and take a trip to the top for breathtaking panoramic views of the cityscape.
Adjacent to the Burj Khalifa is The Dubai Fountain, a captivating water spectacle that mesmerizes visitors with its synchronized water, music, and light show. Watch in awe as the fountain dances to popular melodies, creating a magical atmosphere. For a unique underwater experience, head to the Dubai Aquarium & Underwater Zoo, located within the Dubai Mall. Immerse yourself in the vibrant marine life as you walk through the tunnel surrounded by an incredible array of aquatic creatures.
If you're a fan of performing arts, a visit to the Dubai Opera is a must. This architectural masterpiece hosts a wide range of world-class performances, from opera and ballet to classical music and theater. For a fun-filled day with the family, KidZania Dubai offers a unique edutainment experience where kids can role-play various professions and learn valuable life skills in a safe and interactive environment.
Sofitel Dubai Downtown Hotel is also conveniently located near Emaar Square, a vibrant commercial district that houses a variety of shops, restaurants, and entertainment venues. Whether you're in the mood for shopping, dining, or catching the latest blockbuster, Emaar Square has something for everyone.
With its unbeatable location and proximity to these incredible landmarks and attractions, Sofitel Dubai Downtown Hotel is the perfect choice for travelers looking to immerse themselves in the vibrant energy and rich culture of Dubai.
Conveniently Located Near Burj Khalifa/Dubai Mall Metro Station
Situated in the heart of Dubai, the luxurious Sofitel Dubai Downtown Hotel offers easy access to the Burj Khalifa/Dubai Mall Metro Station. This strategic location makes it a breeze for guests to explore the city's top attractions and business districts via the efficient and reliable metro system.
Just a short walk from the hotel, the Burj Khalifa/Dubai Mall Metro Station serves as a major transportation hub, connecting guests to various parts of Dubai. Whether you're heading to the iconic Burj Khalifa, the world's tallest building, or planning a shopping spree at the renowned Dubai Mall, the metro station provides a convenient and hassle-free way to reach your desired destinations.
With the metro station right at your doorstep, you can easily venture further into Dubai and discover its vibrant neighborhoods, such as the historic Al Fahidi District and the bustling Dubai Marina. Additionally, the metro system seamlessly connects to Dubai International Airport, allowing for a smooth and efficient journey for both leisure and business travelers.
Experience the ultimate convenience and accessibility during your stay at Sofitel Dubai Downtown Hotel, where the Burj Khalifa/Dubai Mall Metro Station is just a stone's throw away.
A Culinary Haven in the Heart of Dubai
Sofitel Dubai Downtown Hotel is surrounded by an array of exquisite dining options that will satisfy even the most discerning palates. Just a stone's throw away, you'll find HuQQa Dubai Mall, a renowned shisha lounge and Turkish restaurant, where you can indulge in flavorful Middle Eastern cuisine and enjoy a relaxing evening. For a taste of authentic Lebanese dishes, head to AlSafadi Restaurant DIFC, known for its delectable mezze and grilled specialties. Craving some Turkish delights? MADO Restaurant Dubai Mall is the perfect spot to savor traditional Turkish ice cream and mouthwatering kebabs. If you're in the mood for a casual dining experience, Markette offers a diverse menu featuring international favorites in a vibrant and trendy setting. For a fusion of Japanese and European flavors, Jovee is a must-visit restaurant that combines innovative culinary techniques with fresh ingredients. And if you're seeking a taste of Spain, Asador de Aranda is a top-notch restaurant that serves up authentic Spanish cuisine, including succulent roasted lamb. These are just a few of the incredible dining options that await you near Sofitel Dubai Downtown Hotel, ensuring that your culinary journey in Dubai will be nothing short of extraordinary.
Unparalleled Shopping Experiences
Sofitel Dubai Downtown Hotel boasts a prime location surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away is the iconic Dubai Mall, a shopper's paradise offering an unparalleled selection of high-end fashion brands, luxury boutiques, and international retailers. Indulge in a shopping spree at Kinokuniya Book Store, a haven for book lovers with its extensive collection of books, magazines, and stationery. For those seeking unique souvenirs, Gallery One Dubai Mall offers a curated selection of art prints and home decor items. Additionally, La Cure Gourmande UAE tempts visitors with its delectable range of traditional French sweets and treats. And if you're in the mood for some antique shopping, Tehran Persian Carpet & Antiques is the perfect place to find exquisite carpets and timeless antiques. With such a diverse range of shopping landmarks in close proximity, guests at Sofitel Dubai Downtown Hotel are guaranteed an unforgettable shopping experience.
Luxury at an Affordable Price: Sofitel Dubai Downtown Hotel
Experience the epitome of luxury at Sofitel Dubai Downtown Hotel, where opulence meets affordability. With an average room price of just $257, this five-star hotel offers an unparalleled experience that rivals the average price of a room in Dubai, which stands at $165.
Step into a world of elegance and sophistication as you enter the stunning lobby of Sofitel Dubai Downtown Hotel. The tastefully decorated rooms and suites are designed to provide utmost comfort and relaxation, ensuring a truly memorable stay. From plush furnishings to state-of-the-art amenities, every detail has been carefully curated to cater to the needs of discerning travelers.
Indulge in the hotel's world-class facilities, including a rooftop pool with breathtaking views of the iconic Burj Khalifa, a rejuvenating spa, and a well-equipped fitness center. With a variety of dining options ranging from international cuisine to authentic Arabic dishes, your taste buds are in for a treat.
Don't miss out on this incredible opportunity to experience luxury at an affordable price. Book your stay at Sofitel Dubai Downtown Hotel and discover why it's the preferred choice for travelers seeking a memorable and value-for-money stay in Dubai.
Excellent Service, Great Location, and Friendly Staff
Sofitel Dubai Downtown Hotel has received outstanding customer reviews, with guests highly recommending this hotel for its excellent service, great location, and friendly staff. The hotel staff are described as very friendly, initiative, and informative, going above and beyond to ensure a pleasant stay for guests. The rooms are spacious and offer breathtaking views of the city. Guests also praised the hotel's breakfast, which is described as delicious and with a great spread. Overall, Sofitel Dubai Downtown Hotel is highly recommended for its exceptional service, convenient location, and welcoming staff.
Luxury and Excellence at Sofitel Dubai Downtown Hotel
Sofitel Dubai Downtown Hotel has received outstanding customer ratings, making it a top choice for discerning travelers seeking luxury and excellence in the heart of Dubai. With an impressive overall rating of 8.9, this hotel has consistently exceeded guests' expectations, ensuring a memorable stay from start to finish.
One of the highlights mentioned by guests is the exceptional staff performance, earning a remarkable rating of 8.9. The dedicated and attentive staff go above and beyond to provide personalized service, making guests feel welcomed and valued throughout their stay. Whether it's assisting with check-in, arranging transportation, or recommending local attractions, the staff at Sofitel Dubai Downtown Hotel are praised for their professionalism and genuine hospitality.
Another aspect that guests rave about is the hotel's prime location, scoring an impressive rating of 9.2. Situated in the vibrant Downtown Dubai area, this hotel offers easy access to iconic landmarks such as the Burj Khalifa and The Dubai Mall. Guests can explore the city's vibrant culture, indulge in world-class shopping, or simply soak in the breathtaking views of the city skyline. The convenient location allows guests to make the most of their time in Dubai, ensuring a truly memorable experience.
Additionally, the hotel's cleanliness is highly regarded, with a rating of 9.3. Guests appreciate the immaculate condition of the rooms and common areas, highlighting the attention to detail and commitment to maintaining a pristine environment. The hotel's dedication to cleanliness provides guests with a comfortable and hygienic stay, adding to the overall satisfaction and enjoyment of their visit.
With exceptional staff performance, a prime location, and a commitment to cleanliness, Sofitel Dubai Downtown Hotel delivers a truly exceptional experience for its guests. From the moment of arrival until departure, guests can expect nothing less than luxury, excellence, and a memorable stay.
Excellent8.9
Facilities
Exceptional9.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
Provided by verified guests of
Excellent
Review summary
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This downtown Dubai hotel is conveniently located, just a short walk from the metro station and a 12-minute stroll to Dubai Mall via an air-conditioned walkway. The hotel offers spacious rooms with stunning views, a great breakfast selection, and friendly staff. It's a great choice for city explorers looking for easy access to transportation and shopping.
Minor check-in delays reported, but most guests enjoyed their stay and highly recommend the hotel.
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The room was spacious and everything was clean. I like the view from my room no matter day or night. Staff are friendly and helpful. All necessary amenities are there. Great free flow on 3F on Wednesday with multiple choices of cheese and mini desserts. Great breakfast - love it! Shower room/SPA/Swimming pool can still be used after check-out. Very good distance to the public transport station and just around 15mins walk to Dubai Mall. Just one point to slightly complain about - everytime when i was trying to get a taxi at hotel front door, they'd try to ask you many questions and cross-sell the private tour / car trip... I'm not sure if it's a nice gesture but to me it's a bit annoying.
Sofitel Dubai Downtown offers luxurious comfort amidst the vibrant cityscape. With impeccable service, elegant decor, and breathtaking views of Dubai's skyline, it's a haven for both leisure and business travelers. The rooms are spacious, well-appointed, and exude modern sophistication. Dining options are diverse and delectable, complemented by attentive staff. Its central location makes exploring Dubai convenient. An exquisite blend of French elegance and Arabian hospitality awaits at Sofitel Dubai Downtown.
The hotel is at two minute walk from the Burj Khalifa metro station and we wanted to move long distances in metro due to traffic and then take taxi so location of this hotel was excellent for us. The reception staff is superb being attentive, informative and helpful. Delicious buffet style breakfast. Beautiful comfortable room. We had wow moments at the hotel, specially because we got a room with a view to skyscrapers with Burj Khalifa in it :)
Nicely located hotel which is walking distance from Dubal Mall and Burj Khalifa. The walk is covered to make it comfortable though it takes around 15 minutes. Metro is 5 minutes walk giving easy connectivity to Museum of Future and Mall of Emirates. Rooms are good and spacious. Higher floors are better for giving unobstructed view. Rooms are maintained and cleaned twice a day making it appealing to stay. Breakfast is good include parantha, Dosa and idly to meet Indian requirements also. Sachin as Chef ensured eggs are prepared to meet individual requirements. Overall lovely stay …👍
300 meters to public transportation
Free Wi-Fi in all rooms!
Currency exchange
Hot tub
“Disappointing experience ”
I stayed with my wife and kids The floor in charge Rukhsan and the reservation manager gave us hard time in checkin first they asked us to take 2 rooms when we showed our booking it clearly stated children stay for free then they said 12 years I told them our children are less than 12 he checked the passport and got quite then he stated ok your children can stay but breakfast will be charged for them I told them breakfast is included in the room upon which they became rude we told them we were coming from Sofitel Dubai the palm but they didn’t mention we had to pay for kids!! upon which the reservation manager said that is a different hotel we were shocked because it’s the same chain then the most disappointing part was when we showed him our booking he said he doesn’t acknowledge AGODA upon which we told him this hotel is registered in Agoda and hotel policies are given by hotel ! We confirmed from Agoda upon which Agoda told us breakfast is included we showed him he didn’t accept saying I can’t accept it from Agoda in short we had such a disappointment that I and my son didn’t take breakfast as I got upset AND BEFORE CHECKING OUT we MET LYMEA SHE WAS THE MANAGER SHE WAS VERY KIND WE TOLD HER EVERYTHING UPON WHICH SHE WAS SURPRISED AND RESOLVED THE MATTER within minutes AND DID NOT CHARGE FOR OUR KIds’ breakfast that they took only one day, she said she will investigate why we were treated like this and will escalate this she even asked us which Sofitel we liked more but the reservation manager denied that the Sofitel hotels are same , POSITIVE SIDE was The lounge L’apero was good their staff was hospitable plus room was spacious and clean. 2.The breakfast area is sooo small the service is so bad only 2/3 waiters you don’t feel like in five star hotel we have stayed in so many five star hotels worldwide but this was the most disappointing experience in last 10 years!