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Sofitel Dubai Downtown Hotel
Sofitel Dubai Downtown Hotel
Sofitel Dubai Downtown Hotel
Sofitel Dubai Downtown Hotel
Sofitel Dubai Downtown Hotel
Sofitel Dubai Downtown Hotel
Sofitel Dubai Downtown Hotel

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8.8

Excellent

287 reviews

287 reviews

Breakfast9
View7
Housekeeping5

Clean and spacious room, friendly staff, right next to Dubai mall metro station, 10mins walk to Dubai Mall

Chuxia
- May 3, 2022
See map

9.1

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Burj Khalifa 640 m
The Dubai Fountain 830 m
Dubai Aquarium & Underwater Zoo 1.1 km
The Dubai Mall 1.1 km
Dubai Creek 7.9 km
Wild Wadi Waterpark 10.4 km
Burj Al Arab 10.6 km
Ski Dubai 11.6 km
Dubai Miracle Garden 15.7 km
Atlantis Aquaventure Waterpark 16.6 km
Nearby landmarks
Dr. William's Dental Center 240 m
Mazaya shopping centre 340 m
Emaar Square 390 m
Dubai Opera 570 m
Silver Life Mini Market 610 m
Burj Khalifa - At The Top 620 m
Coca-Cola Arena 630 m
Burj Khalifa 640 m
Safest way shopping complex 650 m
Burj Park 760 m

Sofitel Dubai Downtown Hotel

Downtown Dubai Sheikh Zayed Road, Downtown Dubai, Dubai, United Arab Emirates, 126272 - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Downtown Dubai part of Dubai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

640 meters to Burj Khalifa

Check-in [24-hour]

Excellent room comfort & quality

Free Wi-Fi in all rooms!

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Kids club

Check-in/out [express]

Luggage storage

This property is in high demand!

3 travelers have booked today.

Value for money8.1
Distance to city center13.1 km
Location rating9.1
Nearest airportDubai International Airport (DXB)
Distance to airport11.5 km

Rooms available at Sofitel Dubai Downtown Hotel

Excellent
Room comfort & quality

9

Presidential Suite, Club lounge access, 1 King
...
  • Room size: 147 m²/1582 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Opera Suite Club Millésime access 1 King Bed Burj Khalifa View
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Room Club Millésime access 1 King Bed
...
  • Room size: 53 m²/570 ft²
  • Lagoon view
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed
Enter dates to see prices
PRESTIGE SUITE, Club Millésime Access, 1 King Size Bed
...
  • Room size: 83 m²/893 ft²
  • Country/region view
  • 1 king bed
Enter dates to see prices
Two Bedroom Downtown Suite 2 Double beds or 1Double bed and 2 Single beds, Airport Transfer included
...
  • Sea view
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Luxury 1 King Size Bed Burj Khalifa View Room
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury 1 King Bed
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury 2 Single Beds Room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Luxury Room Club Millésime access 2 Single Beds Burj Khalifa View
...
  • Outdoor view
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sofitel Dubai Downtown Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sofitel Dubai Downtown Hotel?

A stay at Sofitel Dubai Downtown Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sofitel Dubai Downtown Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sofitel Dubai Downtown Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Sofitel Dubai Downtown Hotel. Adults can enjoy breakfast offered with an additional charge of 143 AED if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sofitel Dubai Downtown Hotel?

Sofitel Dubai Downtown Hotel features 5 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Sofitel Dubai Downtown Hotel?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Sofitel Dubai Downtown Hotel?

Sofitel Dubai Downtown Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Sofitel Dubai Downtown Hotel

  • 9.6

    Exceptional
    Cleanliness

    "Clean and spacious room, friendly staff, right next to Dubai mall metro station, 10mins walk to Dubai Mall"

    Chuxia

    |

    May 3, 2022

  • 8

    Very good
    Breakfast

    "Breakfast was amazing, Shiva was very accommodating towards my allergies and his brother Dakshan."

    Farhana

    |

    March 9, 2022

  • 8

    Very good
    Staff 

    "Asha was a great waitress and was very friendly ."

    Farhana

    |

    March 9, 2022

Overall rating:

8.8

Excellent
287 reviews
Cleanliness
9.3
Facilities
8.8
Location
9.1
Read all reviews >
What travelers say they love:
The room is spacious and very well equipped.
Chong from Singapore
Solo traveler
More about Sofitel Dubai Downtown Hotel

More about Sofitel Dubai Downtown Hotel

Sofitel Dubai Downtown Hotel

Sofitel Dubai Downtown Hotel is a distinct addition to Dubai and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Enjoy more possibilities on your vacation at Sofitel Dubai Downtown Hotel, with its convenient location just 630 m from the Burj Khalifa.
Enjoy all that Sofitel Dubai Downtown Hotel has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Dubai is made even more convenient with the taxi, car hire and shuttle services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Sofitel Dubai Downtown Hotel.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Sofitel Dubai Downtown Hotel provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker, bottled water and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sofitel Dubai Downtown Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Sofitel Dubai Downtown Hotel including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
Fill your days with the array of activities and facilities offered at Sofitel Dubai Downtown Hotel. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool.
At Sofitel Dubai Downtown Hotel, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room.


Around the property

Don't spend all your time inside while in Dubai! Be sure to visit The Dubai Fountain located 830 m away, an item on every checklist of those who travel to Dubai. Find that special item or souvenir that will commemorate your trip to Dubai at The Dubai Mall located 1.1 km away.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Breakfast

10 mentions

View

3 mentions

Housekeeping

3 mentions

Swimming Pool

1 mention

Languages spoken

  • English
  • Arabic
  • Chinese [Mandarin]
  • Dutch
  • Filipino
  • French
  • German
  • Greek
  • Hindi
  • Indonesian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Thai
  • Turkish
  • Ukrainian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Mini bar
  • Toiletries
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site

Les Cuisines

  • Cuisine: American, Asian, International
  • Menu: Buffet, A-la-carte

Wakame

  • Cuisine: Asian, Japanese
  • Menu: Buffet

Above Rooftop Lounge

  • Cuisine: International
  • Menu: Buffet

Datu Asian Music Club

  • Cuisine: Asian, International
  • Menu: Buffet

Modi Georgian Restaurant

  • Menu: Buffet
Location
Downtown Dubai Sheikh Zayed Road, Downtown Dubai, Dubai, United Arab Emirates, 126272
Exceptional
Location

9.1

Airports

  • Dubai International Airport (DXB)
    11.5 km 32 min drive
  • Sharjah International Airport (SHJ)
    28.8 km 42 min drive

Public transportation

  • Business Bay Metro Station
    1.3 km 18 min walk
  • Financial Center Metro Station
    1.5 km 6 min drive

Hospital or clinic

  • Dr. William's Dental Center
    240 m

Shopping

  • The Dubai Mall
    1.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Burj Khalifa
    640 m
  • The Dubai Fountain
    830 m
  • Dubai Aquarium & Underwater Zoo
    1.1 km
  • The Dubai Mall
    1.1 km
  • Dubai Creek
    7.9 km
  • Wild Wadi Waterpark
    10.4 km
  • Burj Al Arab
    10.6 km
  • Ski Dubai
    11.6 km
  • Dubai Miracle Garden
    15.7 km
  • Atlantis Aquaventure Waterpark
    16.6 km

Nearby landmarks

  • Dr. William's Dental Center
    240 m
  • Mazaya shopping centre
    340 m
  • Emaar Square
    390 m
  • Dubai Opera
    570 m
  • Silver Life Mini Market
    610 m
  • Burj Khalifa - At The Top
    620 m
  • Coca-Cola Arena
    630 m
  • Burj Khalifa
    640 m
  • Safest way shopping complex
    650 m
  • Burj Park
    760 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A tourism tax will be charged directly at the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center13.1 km
  • Travel time to airport (minutes)18

Extras

  • Breakfast charge (unless included in room price)143 AED

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges5
  • Number of restaurants5
  • Number of rooms 350
  • Room voltage220
  • Year property opened2014
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Sofitel Dubai Downtown Hotel from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.3
Facilities8.8
Location9.1
Room comfort and quality9.0
Service8.8
Value for money8.1
High score for Dubai
Rating
9+ Exceptional (81)
8-9 Excellent (27)
7-8 Very Good (19)
6-7 Good (7)
<6 Below Expectation (13)
Time of the year
Mar - May (34)
Jun - Aug (37)
Sep - Nov (27)
Dec - Feb (49)
All guests (287)
All room types
All languages

Show reviews that mention 

Showing 147 verified guest comments
12345
10.0
Exceptional
Syed from Malaysia
Business traveler
Luxury 1 King Bed
Stayed 2 nights in March 2019

Great Location, Facilities and Fantastic Staff”

I have been coming to Dubai for the last 10years and stayed at many Hotels but Sofitel Downtown and the one at JBR is by far the best one in terms of the Room layout, Facilities and location at both spots. I would also like to mention that your employee Meru at Sofitel Downtown was fantastic, very professional and helpful and made our stay a lot more pleasant with her assistance at all times. You need to hire more staff like Meru. I believe she is from Kazakhstan.

Reviewed March 23, 2019

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9.3
Exceptional
SASA from Croatia
Couple
Luxury 1 King Size Bed Burj Khalifa View Room
Stayed 3 nights in February 2015

Excellent stay”

luxury, location, the view

Everything in Dubai is expensive, but if you can afford this hotel, don't think about it - just book it! Excellent modern hotel, with more-than-amazing views of Downtown Dubai and Burj Khalifa. Location great as well - close metro station and short tunnel walk to Dubai Mall and Burj Khalifa. And as a bonus, they were nice to let me in the room at 9AM after red-eye-flight. Great staff!

Reviewed February 16, 2015

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9.6
Exceptional
NASSER from Bahrain
Business traveler
Luxury 1 King Bed
Stayed 2 nights in February 2018

Excellent hotel.. superb customer services”

Hotel location is number 1.. next to dubai mall train station (2 min walk only).. clean hotel, they clean the room twice a day without calling them.. staff are very friendly.. i was guided by a good lady called "Ruby" from day one the staff will never forget your name and they will come to ask you if you need anything whenever they see you walking in the lobby.. staff will always walk you to the hotel resturant, lounges, taxi if you are leaving, swimming pool area. Basically they will never let you go by your own by directing you only (always escort you to the places you are for).. this is top services that we would like to see everywhere.. thanks sofitel staff for making my trip exciting

Reviewed February 20, 2018

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Dear Mr. Nasser, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay with us. Its a great honor to have you with us and we are really grateful. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team

Responded March 01, 2018
Sofitel Dubai Downtown Hotel
9.7
Exceptional
Robert from Australia
Couple
Luxury 1 King Size Bed Burj Khalifa View Room
Stayed 1 night in July 2014

Brand new,atractively furnished hotel.”

swimming pool,breakfast,view of the Burj

Very comfortable hotel with a great breakfast,very attentive staff and a fabulous pool with heart stopping view of the Burj Khalifa.Our room was very smartly appointed with plenty of cupboard space and room for 2 suitcases to be accessed.It had a comfortable bath, good wifi and coffee machine.We stayed once and then returned to Dubai 3 weeks later and chose to stay there again.It was an easy covered walk to the Dubai Mall,the metro station and we had a good view of the water fountains.I would like to especially mention the chief concierge, Devanand who who put himself out to help us in a tricky situation.

Reviewed July 11, 2014

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7.6
Very good
Hina from India
Family with young children
Luxury 1 King Bed
Stayed 2 nights in December 2016

Over priced - especially during Dec end”

We made a booking in this hotel especially because the hotel is close to Burj Khalifa and hence, we thought it would be convenient with a young child to watch new year fireworks from the open air pool there. Before making the booking we had checked this from the staff over a call and paid a handsome amount to stay in the hotel for 2 nights (30th and 31st Dec). All of it with the objective of letting us enjoy the fireworks from the comfort of hotel in less crowd. To our huge disappointment, the hotel had a new year party in the pool area on 31st evening, and in the morning we were told that hotel guests enjoy free entry there while in the evening, the entry was denied saying that it is paid! We argued mentioning that if they had told us before, we probably would not have stayed there (paying the crazy amount) and would have just paid to get access to the party (which was at least 4 times less). They didn't listen and thankfully, my husband booked a table in one of the restaurants in Dubai Mall and we could enjoy amazing view comfortably from there. However, we felt that there wasn't a need to stay in this hotel then and we could have stayed in another decent hotel at may be one third the price, booked a table in the restaurant at Dubai Mall and it would be the same experience in one third the price. We raised it to the manager while checking out and she was the only good thing in this whole experience at Sofitel. She listened to us and offered us to waive off somethings and also offered a better rate whenever we visit the hotel next (if at all we do now!)

Reviewed May 12, 2017

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10.0
Exceptional
Syed from Malaysia
Business traveler
Stayed 2 nights in September 2019

Fantastic Staff”

We were greeted by Stella at reception and she was fantastic, very helpful and professional. We felt very welcome and she went out of her way to accommodate our requests. Please convey my sincere thank to her. Her professionalism is a credit to your organization and I will highly recommend the Sofitel chain to all my Business partners and contact when they visit Dubai

Reviewed September 19, 2019

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9.6
Exceptional
Gunawan from United Arab Emirates
Couple
Luxury 1 King Bed
Stayed 4 nights in June 2018

Great location”

I stayed at his hotel during the low season of Jun when the pricing was considerably cheap making excellent value for money, The hotel location is within a walking distance from Dubai metro station and Dubai mall. Except for the bed, the rests were excellent. I found the spring bed wasn't comfortable.

Reviewed June 09, 2018

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Dear Guest, Thank you for taking the time to share your feedback following your stay with us at Sofitel Dubai Downtown and highlighting experiences that particularly impressed you such as the excellent location, and the value for money. Our guest satisfaction remains our top priority and I apologize for the inconvenience experienced. We are looking forward to welcoming you back to the Sofitel Dubai Downtown in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team

Responded June 17, 2018
Sofitel Dubai Downtown Hotel
10.0
Exceptional
safinas from Malaysia
Family with teens
Luxury 1 King Bed
Stayed 4 nights in December 2018

Great employees who focus on customer service. Thanks to Aziz, Anand, Arif, Baskar, housekeeping ”

Sofitel os very conveniently located, great location, great staff, value for money. My special thanks to Aziz, Anand, Arif, Baskar, housekeeping team for making our holiday a perfect one. Will definitely return to sofitel in my next dubai visit.

Reviewed December 29, 2018

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Dear Guest, We really appreciate your time for sharing with us your over all experience. Specially mentioning the names of our ambassadors, we will definitely share it with the team. We are very happy to know that you enjoyed the stay with us. We are looking forward to welcoming you back for another wonderful stay. Sincerely, Your Sofitel Dubai Downtown Team

Responded January 05, 2019
Sofitel Dubai Downtown Hotel
10.0
Exceptional
Stephanie from Philippines
Couple
Luxury 1 King Bed
Stayed 10 nights in May 2018

Exceptional”

We highly recommend this hotel. The staff are very accommodating. The location of the hotel is just across the metro station and dubai mall. They also made some surprises for my birthday. Thank you, Sofitel ❤️🙏

Reviewed June 12, 2018

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Dear Guest, We thank you for taking the time to write a positive review and for choosing to stay with us. It’s nice to hear that you had a pleasant and enjoyable stay with us and we hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing and magnifique stay. Sincerely, Your Sofitel Dubai Downtown Team

Responded June 17, 2018
Sofitel Dubai Downtown Hotel
10.0
Exceptional
xuemei from China
Solo traveler
Luxury 1 King Size Bed Burj Khalifa View Room
Stayed 3 nights in October 2016

Surprisingly Good ”

This hotel is Very well located...Very Nice restaurants around it...the room setup is Very wise and pleasant...the staff is super friendly And helpful...the price is Quite reasonable In such Wonderful location...i am currently enjoying this spacious studio room...I Will Definitely choose this hotel again when i back Dubai.!!!

Reviewed October 27, 2016

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10.0
Exceptional
Michelle from Hong Kong SAR, China
Couple
Luxury 1 King Bed
Stayed 2 nights in May 2017

Convenient location, clean, friendly staff”

Great location, 5 mins walk to sky train, 10 mins walk to Dubai Mall & Burj Khalifa. Room was spacious n clean. F&B was good. The only complaint was joining the hotel group tour called "Planet" to the desert safari. The tour driver was very unfriendly n he drove rough during the whole journey. Some of us feel motion sickness. And the ATV we ride at the desert was not in good condition n we have to ask few times for refreshments which was included in our tour package. Unpleasant experience with "Planet"

Reviewed May 26, 2017

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Dear Guest, Thank you for your feedback. We deeply regret to learn of your disappointment with what you have experienced while staying with us. I can understand your frustration and I would like to assure you that the issues highlighted in your constructive feedback have been taken seriously in consideration by us to ensure adequate corrective actions would be taken to improve our product. We all look forward to welcoming you back to the Sofitel Dubai Downtown in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team

Responded December 13, 2017
Sofitel Dubai Downtown Hotel
9.6
Exceptional
Amgad from Australia
Family with young children
Luxury 1 King Bed
Stayed 11 nights in January 2018

Best staff, very professional and hospitable ”

One of the best hotels I stayed in. Ideal location, easy access to dubai metro with only 100 meter away access, tunnel access to Dubai mall, stone throw away from Burj Khalifa and fountain. Hotel itself is very clean, staff were superior ...

Reviewed January 16, 2018

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Dear Guest, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team

Responded January 17, 2018
Sofitel Dubai Downtown Hotel
10.0
Exceptional
Rhett from Australia
Couple
Stayed 1 night in September 2014

Will definitely stay again”

Location, Service, LOCATION!

My fiance and I loved our time spent at the Sofitel Downtown. The staff were extremely attentive and friendly. The views are stunning and the can't beat the location. We can't wait to come back and stay here again.

Reviewed September 06, 2014

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9.6
Exceptional
STEFANNIE from Indonesia
Family with young children
Stayed 3 nights in July 2018

Great hotel”

I love this hotel especially with their service; Wilson (the bus driver) and the Indonesian Bellman didnt get his name. But their service are remarkable!! Will definitely stay here again when we visit dubai next time. Although walking to the mall will take around 15 - 20 mins depending how fast you walk.

Reviewed July 22, 2018

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Dear Guest, Thank you very much for sharing with us your positive review and for mentioning Wilson and our Bellman, we will definitely share this good news to the team. We are looking forward for another magnifique stay with us. Sincerely, Your Sofitel Dubai Downtown Team

Responded August 30, 2018
Sofitel Dubai Downtown Hotel
9.3
Exceptional
Angelo from Philippines
Solo traveler
Stayed 1 night in December 2015

One of the best I've stayed in”

cleanliness, food variety, interiors

Check in was a breeze. Room was crisp and clean. I like the Lanvin toiletries. However they're not friendly but strict on check out time. No free late check out compared to other premier hotels in Dubai that I've stayed in before.

Reviewed December 26, 2015

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9.7
Exceptional
Mohamed from Bahrain
Couple
Luxury 1 King Size Bed Burj Khalifa View Room
Stayed 2 nights in February 2015

Amazing, Wonderful, Perfect”

Decor, location, Services

It was one of the best stay at all. The staff were very friendly. The location is amazing which is in the middle of the city. Very close to Dubai mall and Burj Khalifa. The food is international and everything is available. The internet is free of charge all over the hotel.

Reviewed February 16, 2015

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10.0
Exceptional
kei from Hong Kong SAR, China
Family with young children
Stayed 3 nights in July 2019

Nice place to stay”

Good location, just next to the Dubai mall station! All the staff are very friendly, initiative and informative. They always carry lovely smiles and take initiative to approach the customers! Quick check in and check out! Really nice hotel to stay with!

Reviewed July 17, 2019

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9.6
Exceptional
Kwan from Hong Kong SAR, China
Family with young children
Luxury 1 King Bed
Stayed 2 nights in December 2017

Good Location & Spacious Room”

The hotel is next to Dubai Mall metro station. There is a bridge taking 15 min walk to Dubai Mall. Suitable for family.

Reviewed January 02, 2018

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Dear Mr. Kwan, Thank you for staying at Sofitel Dubai Downtown and for highly recommending the hotel. We are truly glad to hear that you were satisfied with your overall experience. We are looking forward to welcoming you back soon. Sincerely, Your Sofitel Dubai Downtown Team

Responded January 04, 2018
Sofitel Dubai Downtown Hotel
8.8
Excellent
JEREMY from Taiwan
Group
Luxury 2 Single Beds Room
Stayed 2 nights in May 2019

Near dubai mall and metro station”

Pros: Very close to metro station which is very convenient, also close to the bus station where etihad coach drops off Convenient walk to Dubai mall Breakfast selection was decent Nice pool Cons: Water pressure in toilet is low, expect minimal shower pressure Overall: Would come back again.

Reviewed June 07, 2019

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8.7
Excellent
Trevor from Canada
Business traveler
Luxury 1 King Size Bed Burj Khalifa View Room
Stayed 2 nights in September 2014

Another New Spot in Dubai”

the long pool, the rooms , service

I like the location as you can walk to dubai mall, easy access to Sheik Zayed Road . I was upgraded to a suite so love the toilettres in the suites and the bed is fabulous. Along with Nespresso machines in the rooms . For me these are the things that make me feel like at home so its perfect

Reviewed December 19, 2014

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