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Excellent8.7
Based on84reviews
Sofitel Dubai Downtown Hotel
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Interior view
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Swimming pool
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Swimming pool
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Ballroom
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9.1 Exceptional location
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9.1Location
  • Close to public transportation

  • Free Wi-Fi in all rooms

  • Sauna

  • Daily housekeeping

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Nearest essentials

  • Airports
    • 11 km
    • Dubai International Airport (DXB)
    • 29 km
    • Sharjah International Airport (SHJ)
  • Bus and rail stations
    • 200 m
    • Burj Khalifa Metro Station
    • 1.3 km
    • Business Bay Metro Station
  • Hospital or clinic
    • 800 m
    • Mediclinic Dubai Mall
  • Pharmacy
    • 250 m
    • Life Pharmacy
  • Convenience store
    • 300 m
    • Circle K
  • Cash withdrawal
    • ATM on site

More about Sofitel Dubai Downtown Hotel

An overview

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Verified traveler reviews

Agoda Reviews (84)
Booking.com Reviews (4186)

6.1

Filter by traveler type:
  • Cleanliness 9.3
  • Facilities 8.9
  • Location 9.1
  • Room comfort and quality 9.0
  • Service 8.8
  • Value for money 7.9
  • Cleanliness 9.1
  • Facilities 8.0
  • Location 9.0
  • Room comfort and quality 8.9
  • Service 7.8
  • Value for money 7.8
Exceptional
  • Cleanliness 9.6
  • Facilities 9.8
  • Location 9.2
  • Room comfort and quality 9.4
  • Service 9.6
  • Value for money 8.5
  • Cleanliness 9.2
  • Facilities 8.7
  • Location 8.9
  • Room comfort and quality 8.9
  • Service 8.3
  • Value for money 8.0
Very good
based on 10 reviews
  • Cleanliness 9.0
  • Facilities 6.0
  • Location 8.6
  • Room comfort and quality 8.3
  • Service 7.8
  • Value for money 6.6
Excellent
based on 5 reviews
  • Cleanliness 9.6
  • Facilities 9.3
  • Location 9.6
  • Room comfort and quality 9.0
  • Service 9.6
  • Value for money 7.6
Excellent
based on 5 reviews
  • Cleanliness 8.8
  • Facilities 9.3
  • Location 9.6
  • Room comfort and quality 8.0
  • Service 9.2
  • Value for money 7.2
Provided by verified guests of Agoda
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Room type
  • Opera Suite-Living Room
  • Luxury King Room Corner
  • Classic King Bed Room
  • Premium King Bed
  • Junior Suite
  • Classic Room
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Showing 77 verified reviews
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10.0
Michelle from Hong Kong
Couple
Classic King Bed Room
Stayed 2 nights in May 2017
Convenient location, clean, friendly staff”
Great location, 5 mins walk to sky train, 10 mins walk to Dubai Mall & Burj Khalifa. Room was spacious n clean. F&B was good. The only complaint was joining the hotel group tour called "Planet" to the desert safari. The tour driver was very unfriendly n he drove rough during the whole journey. Some of us feel motion sickness. And the ATV we ride at the desert was not in good condition n we have to ask few times for refreshments which was included in our tour package. Unpleasant experience with "Planet"
Reviewed May 26, 2017
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7.6
Hina from India
Family with young children
Classic King Bed Room
Stayed 2 nights in December 2016
Over priced - especially during Dec end”
We made a booking in this hotel especially because the hotel is close to Burj Khalifa and hence, we thought it would be convenient with a young child to watch new year fireworks from the open air pool there. Before making the booking we had checked this from the staff over a call and paid a handsome amount to stay in the hotel for 2 nights (30th and 31st Dec). All of it with the objective of letting us enjoy the fireworks from the comfort of hotel in less crowd. To our huge disappointment, the hotel had a new year party in the pool area on 31st evening, and in the morning we were told that hotel guests enjoy free entry there while in the evening, the entry was denied saying that it is paid! We argued mentioning that if they had told us before, we probably would not have stayed there (paying the crazy amount) and would have just paid to get access to the party (which was at least 4 times less). They didn't listen and thankfully, my husband booked a table in one of the restaurants in Dubai Mall and we could enjoy amazing view comfortably from there. However, we felt that there wasn't a need to stay in this hotel then and we could have stayed in another decent hotel at may be one third the price, booked a table in the restaurant at Dubai Mall and it would be the same experience in one third the price. We raised it to the manager while checking out and she was the only good thing in this whole experience at Sofitel. She listened to us and offered us to waive off somethings and also offered a better rate whenever we visit the hotel next (if at all we do now!)
Reviewed May 12, 2017
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8.4
Nasser from Saudi Arabia
Solo traveler
Opera Suite-Living Room
Stayed 1 night in April 2017
good for family ”
one night stay
Reviewed April 25, 2017
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10.0
Priscilla from Indonesia
Couple
Classic King Bed Room
Stayed 2 nights in April 2017
Great hotel.. Near to Dubai Mall. Firendly and helpfully really enjoy to stau here”
Perfect one !
Reviewed April 23, 2017
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8.4
Nasser from Saudi Arabia
Family with teens
Luxury King Room Corner
Stayed 1 night in April 2017
Hotel is for Family ( policy )”
Good staff ... all of them ... I wish I remember they name of the ladies at the reception. ..... we will be back ....
Reviewed April 08, 2017
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7.2
Klaus from Saudi Arabia
Business traveler
Premium King Bed
Stayed 2 nights in February 2017
Premium Hotel with premium price but some small issues (service almost too much)”
Touch sensors for light not correctly working (switching on: yes; switching off: no). Had to go to the main switch to shut off lights. Why are hotels using these overcomplicated pseudo- modern switches, that are never working ( same experience in other hotels: part of them is always malfunctioning). Big issue: no power outlet at bedside tables (charging iPhone and using it for alarm). Only one poshy power/media outlet console in the room is not enough nowadays! Window (view to Burj Khalifa) was very dirty. Photos look like from a dirty hotel. Service was almost overdone. I can handle my tiny 15' trolley easily myself. Too many stuff waiting outside just to open doors of cars. Keep cleaning background staff but do some cost saving with all the service staff around the reception.
Reviewed March 04, 2017
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8.4
mohammed from Saudi Arabia
Business traveler
Classic King Bed Room
Stayed 6 nights in December 2016
About my job”
In general it was a great experience..
Reviewed December 24, 2016
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9.2
Chimao from Taiwan
Couple
Premium King Bed
Stayed 3 nights in December 2016
Great experience”
1. Good location 2. Nice room 3. Tindiness and clean 4. Service is good 5. Staff is friendly Highly recommend it
Reviewed December 21, 2016
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9.6
riyad from Saudi Arabia
Family with teens
Classic King Bed Room
Stayed 4 nights in November 2016
loved it”
the best blase to stay if you looking for the city life ..the staff was so helpful and friendly, it's close to the best shopping places. i just love it .
Reviewed November 28, 2016
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10.0
xuemei from China
Solo traveler
Premium King Bed
Stayed 3 nights in October 2016
Surprisingly Good ”
This hotel is Very well located...Very Nice restaurants around it...the room setup is Very wise and pleasant...the staff is super friendly And helpful...the price is Quite reasonable In such Wonderful location...i am currently enjoying this spacious studio room...I Will Definitely choose this hotel again when i back Dubai.!!!
Reviewed October 27, 2016
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