Sofitel Dubai Downtown Hotel
Sofitel Dubai Downtown Hotel
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10.0
Exceptional

"Good breakfast with plenty of options"

Andrew

|

December 23, 2017

Luxury King Room - Bed Sofitel Dubai Downtown Hotel
Luxury King Room - Bed
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Lobby Sofitel Dubai Downtown Hotel
Lobby
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Interior view Sofitel Dubai Downtown Hotel
Interior view
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Interior view Sofitel Dubai Downtown Hotel
Interior view
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Exceptional
Location
9.1
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What guests are saying:
Very Beautiful Hotel .. Recommanded
KHALID from Saudi Arabia
Couple
the best blase to stay if you looking for the city life ..the staff was so helpful and friendly, it's close to the best shopping places. i just love it .
riyad from Saudi Arabia
Family with teens
Rooms are beautifully presented & staff are extremely helpful.
Michelle from Australia
Business traveler
It was a very good first trip to Dubai thanks to their reliable service especially Than from the Bell Service Desk for being very helpful.
ROWENA from Philippines
Solo traveler
very good
abdullah from Kuwait
Couple
Check in was a breeze. Room was crisp and clean. I like the Lanvin toiletries. However they're not friendly but strict on check out time. No free late check out compared to other premier hotels in Dubai that I've stayed in before.
Angelo from Philippines
Solo traveler
Great.
Mohamed from Bahrain
Couple
Breakfast was excellent and staff are always ready to assist. Will choose this property again if returning to Dubai for overall stay experience!
Mira from Indonesia
Solo traveler
it was nice stay also the staff was very nice
Ahmed from Saudi Arabia
Couple
The staff is fantastic. Really outgoing and helpful with our small child. Thank you!
Walter from United States
Family with young children

Sofitel Dubai Downtown Hotel

Exceptional location
What's nearby?
Excellent
From 162 reviewsSee what guests said
8.8
/
10
Exceptional cleanliness
9.2
Recommended by 90% of guests
Value for money8.0
Distance to city center13.1 km
Location rating9.1
Nearest airportDubai International Airport (DXB)
Distance to airport11.4 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
9.0
Excellent
Room comfort & quality
1 King Bed Club Floor
1 King Bed Club Floor
...
  • Room size: 53 m²/570 ft²
  • Lagoon view
  • 1 king bed
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Luxury Twin Bed
Luxury Twin Bed
...
  • Room size: 49 m²/527 ft²
  • City view
  • 2 single beds
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Presidential Suite
Presidential Suite
...
  • Room size: 147 m²/1582 ft²
  • City view
  • 1 king bed
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Opera Suite-Living Room
Opera Suite-Living Room
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
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Luxury 1 King Bed
Luxury 1 King Bed
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Prestige Suite
Prestige Suite
...
  • Room size: 83 m²/893 ft²
  • Country view
  • 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed
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Presidential Suite with Club Access and Burj Khalifa View
Presidential Suite with Club Access and Burj Khalifa View
...
  • Room size: 147 m²/1582 ft²
  • Shower and bathtub
  • 1 super king bed
Enter dates to see prices
Luxury King Room
Luxury King Room
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Prestige King Suite with Club Access
Prestige King Suite with Club Access
...
  • Room size: 83 m²/893 ft²
  • Shower and bathtub
  • 1 super king bed
Enter dates to see prices
Have a question for Sofitel Dubai Downtown Hotel?

What people love about the property

  • 8.4
    Excellent

    "Rooms are beautifully presented & staff are extremely helpful."

    Michelle J.

    |

    April 26, 2016

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More about Sofitel Dubai Downtown Hotel

More about Sofitel Dubai Downtown Hotel

10.0
Exceptional

"Very Beautiful Hotel . Recommanded"

KHALID

|

September 10, 2016

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Arabic cuisine
Arabic cuisine
Nine7One
1.6 km Arabic, Asian, Gluten Free
Al Khayma at Dubai Marine Beach Resort
4.0 km Arabic, Halal, Lebanese
The Market Place
4.9 km Arabic, Asian, Halal
American cuisine
American cuisine
Ketchup Restaurant
460 m American, Grill, Steakhouse
Steaky
930 m American, Steakhouse
Baker & Spice
960 m American, Cafe, Gluten Free
Mediterranean cuisine
Mediterranean cuisine
The Kana Cafe
1.9 km Mediterranean
Level Seven
2.4 km Mediterranean
Baku Caspian restaurant and cafe
5.7 km Mediterranean

What they offer

10.0
Exceptional

"I am currently enjoying this spacious studio room"

xuemei

|

October 27, 2016

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Announcements

There is construction underway near the property from October 3, 2017 to December 31, 2018. There will be some areas affected by noise during this time.

Real reviews from real guests

Agoda Reviews (162)Booking.com Reviews (2854)
8.8
/
10
Cleanliness9.2
Facilities9.0
Location9.1
Room comfort and quality9.0
Service8.8
Value for money8.0
Provided by verified guests of Agoda
All languages
All guests (162)
All room types
Showing 102 verified guest comments
12345
10.0
Exceptional
Sonia from United States
Couple
Luxury Club Sofitel 1 King Size Bed
Stayed 3 nights in November 2018
Excellent”
Excellent service and location
Reviewed November 25, 2018
9.6
Exceptional
STEFANNIE from Indonesia
Family with young children
Luxury 1 King Bed
Stayed 3 nights in July 2018
Great hotel”
I love this hotel especially with their service; Wilson (the bus driver) and the Indonesian Bellman didnt get his name. But their service are remarkable!! Will definitely stay here again when we visit dubai next time. Although walking to the mall will take around 15 - 20 mins depending how fast you walk.
Reviewed July 22, 2018
Dear Guest, Thank you very much for sharing with us your positive review and for mentioning Wilson and our Bellman, we will definitely share this good news to the team. We are looking forward for another magnifique stay with us. Sincerely, Your Sofitel Dubai Downtown Team
Responded August 30, 2018
Sofitel Dubai Downtown Hotel
10.0
Exceptional
Stephanie from Philippines
Couple
Luxury 1 King Bed
Stayed 10 nights in May 2018
Exceptional”
We highly recommend this hotel. The staff are very accommodating. The location of the hotel is just across the metro station and dubai mall. They also made some surprises for my birthday. Thank you, Sofitel ❤️🙏
Reviewed June 12, 2018
Dear Guest, We thank you for taking the time to write a positive review and for choosing to stay with us. It’s nice to hear that you had a pleasant and enjoyable stay with us and we hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing and magnifique stay. Sincerely, Your Sofitel Dubai Downtown Team
Responded June 17, 2018
Sofitel Dubai Downtown Hotel
9.6
Exceptional
Gunawan from United Arab Emirates
Couple
Luxury 1 King Bed
Stayed 4 nights in June 2018
Great location”
I stayed at his hotel during the low season of Jun when the pricing was considerably cheap making excellent value for money, The hotel location is within a walking distance from Dubai metro station and Dubai mall. Except for the bed, the rests were excellent. I found the spring bed wasn't comfortable.
Reviewed June 09, 2018
Dear Guest, Thank you for taking the time to share your feedback following your stay with us at Sofitel Dubai Downtown and highlighting experiences that particularly impressed you such as the excellent location, and the value for money. Our guest satisfaction remains our top priority and I apologize for the inconvenience experienced. We are looking forward to welcoming you back to the Sofitel Dubai Downtown in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team
Responded June 17, 2018
Sofitel Dubai Downtown Hotel
9.6
Exceptional
Amgad from Australia
Family with young children
Luxury 1 King Bed
Stayed 11 nights in January 2018
Best staff, very professional and hospitable ”
One of the best hotels I stayed in. Ideal location, easy access to dubai metro with only 100 meter away access, tunnel access to Dubai mall, stone throw away from Burj Khalifa and fountain. Hotel itself is very clean, staff were superior ...
Reviewed January 16, 2018
Dear Guest, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team
Responded January 17, 2018
Sofitel Dubai Downtown Hotel
10.0
Exceptional
Michelle from Hong Kong
Couple
Luxury 1 King Bed
Stayed 2 nights in May 2017
Convenient location, clean, friendly staff”
Great location, 5 mins walk to sky train, 10 mins walk to Dubai Mall & Burj Khalifa. Room was spacious n clean. F&B was good. The only complaint was joining the hotel group tour called "Planet" to the desert safari. The tour driver was very unfriendly n he drove rough during the whole journey. Some of us feel motion sickness. And the ATV we ride at the desert was not in good condition n we have to ask few times for refreshments which was included in our tour package. Unpleasant experience with "Planet"
Reviewed May 26, 2017
Dear Guest, Thank you for your feedback. We deeply regret to learn of your disappointment with what you have experienced while staying with us. I can understand your frustration and I would like to assure you that the issues highlighted in your constructive feedback have been taken seriously in consideration by us to ensure adequate corrective actions would be taken to improve our product. We all look forward to welcoming you back to the Sofitel Dubai Downtown in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team
Responded December 13, 2017
Sofitel Dubai Downtown Hotel
9.7
Exceptional
Mohamed from Bahrain
Couple
Luxury King Room
Stayed 2 nights in February 2015
Amazing, Wonderful, Perfect”
Decor, location, Services
It was one of the best stay at all. The staff were very friendly. The location is amazing which is in the middle of the city. Very close to Dubai mall and Burj Khalifa. The food is international and everything is available. The internet is free of charge all over the hotel.
Reviewed February 16, 2015
8.7
Excellent
Trevor from Canada
Business traveler
Luxury King Room
Stayed 2 nights in September 2014
Another New Spot in Dubai”
the long pool, the rooms , service
I like the location as you can walk to dubai mall, easy access to Sheik Zayed Road . I was upgraded to a suite so love the toilettres in the suites and the bed is fabulous. Along with Nespresso machines in the rooms . For me these are the things that make me feel like at home so its perfect
Reviewed December 19, 2014
10.0
Exceptional
Rhett from Australia
Couple
Stayed 1 night in September 2014
Will definitely stay again”
Location, Service, LOCATION!
My fiance and I loved our time spent at the Sofitel Downtown. The staff were extremely attentive and friendly. The views are stunning and the can't beat the location. We can't wait to come back and stay here again.
Reviewed September 06, 2014
9.7
Exceptional
Robert from Australia
Couple
Luxury King Room
Stayed 1 night in July 2014
Brand new,atractively furnished hotel.”
swimming pool,breakfast,view of the Burj
Very comfortable hotel with a great breakfast,very attentive staff and a fabulous pool with heart stopping view of the Burj Khalifa.Our room was very smartly appointed with plenty of cupboard space and room for 2 suitcases to be accessed.It had a comfortable bath, good wifi and coffee machine.We stayed once and then returned to Dubai 3 weeks later and chose to stay there again.It was an easy covered walk to the Dubai Mall,the metro station and we had a good view of the water fountains.I would like to especially mention the chief concierge, Devanand who who put himself out to help us in a tricky situation.
Reviewed July 11, 2014
7.2
Very good
Iris from Australia
Solo traveler
Luxury 1 King Bed
Stayed 5 nights in August 2018
"Pre-authorised charges": daylight robbery”
Nothing about this "pre-authorised charges" was mentioned anywhere on the website or the confirmation email.. Did not budget for this amount (1500UAE) that is charged and taken out of my money card IMMEDIATELY. Upon check-out, and even at check in ( after 12 MN), was advised that it will take 6 to 8 weeks for the money to be returned to me. Was also given the spin that "it's not us, it's the "banks"! Where was I to go then especially already paid the hotel fees! Well, it is certainly the hotel: 1. Lack of disclosure prior booking about this "practice" 2. The hotel enjoyed the extra income (think about the interest......quite a good one) from EVERY ROOM for EVERY transaction! 3. Not only is such practice shonky, the delayed return (yep, took exactly 8 weeks) of the money is even more atrocious. Read exactly about this from Sydney Morning Herald, 3rd September 2018 article "The blatant, in-your-face scam that's catching us all" by John Birmingham.
Reviewed October 17, 2018
Dear Guest, Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Sofitel Dubai Downtown is renowned for and exceed your expectations for future visits. While I am sure you would appreciate that some of the things are beyond our control, customer satisfaction remains our top priority and I apologize for the inconvenience experienced. I have communicated your feedback to our concerned department and we are all looking forward to having you back hopefully in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team
Responded November 06, 2018
Sofitel Dubai Downtown Hotel
9.6
Exceptional
NASSER from Bahrain
Business traveler
Luxury 1 King Bed
Stayed 2 nights in February 2018
Excellent hotel.. superb customer services”
Hotel location is number 1.. next to dubai mall train station (2 min walk only).. clean hotel, they clean the room twice a day without calling them.. staff are very friendly.. i was guided by a good lady called "Ruby" from day one the staff will never forget your name and they will come to ask you if you need anything whenever they see you walking in the lobby.. staff will always walk you to the hotel resturant, lounges, taxi if you are leaving, swimming pool area. Basically they will never let you go by your own by directing you only (always escort you to the places you are for).. this is top services that we would like to see everywhere.. thanks sofitel staff for making my trip exciting
Reviewed February 20, 2018
Dear Mr. Nasser, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay with us. Its a great honor to have you with us and we are really grateful. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team
Responded March 01, 2018
Sofitel Dubai Downtown Hotel
9.2
Exceptional
Steven from United Arab Emirates
Couple
Luxury 1 King Bed
Stayed 1 night in August 2018
Great location, close to downtown”
Great location, close to the Dubai mall and Burj Khalifa. Nice view of the water from our room. Would stay here again.
Reviewed September 04, 2018
Dear Guest, Thank you very much for sharing with us this amazing feedback. We are looking forward to welcoming you back for another magnfiique stay with us. Thanks and Regards, Your Sofitel Dubai Downtown Team
Responded September 19, 2018
Sofitel Dubai Downtown Hotel
9.2
Exceptional
Emad from Saudi Arabia
Couple
Luxury 1 King Bed
Stayed 4 nights in May 2018
فندق ممتاز ونظيف وتتوفر فيه خدمات جيدة”
ممتاز
Reviewed June 03, 2018
عزيزي الضيف، أشكركم على الإقامة في سوفيتل دبي داون تاون والتوصية بشدة بالفندق. نحن سعداء حقا لسماع أنك كنت راضيا عن تجربتك العامة. تحياتي الحارة، فريق سوفيتل دبي داون تاون
Responded June 17, 2018
Sofitel Dubai Downtown Hotel
8.8
Excellent
Sheehab from Bangladesh
Couple
Luxury 1 King Bed
Stayed 3 nights in March 2018
Excellent Hotel”
Perfect location (2 mins walk from Dubai Mall Metro) & Burj Khalifa View - Special treatment by staff - Excellent Breakfast - Huge Room - Automatic Lighting not user friendly
Reviewed April 01, 2018
Dear Guest, We thank you very much for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team
Responded April 02, 2018
Sofitel Dubai Downtown Hotel
9.6
Exceptional
Kwan from Hong Kong
Family with young children
Luxury 1 King Bed
Stayed 2 nights in December 2017
Good Location & Spacious Room”
The hotel is next to Dubai Mall metro station. There is a bridge taking 15 min walk to Dubai Mall. Suitable for family.
Reviewed January 02, 2018
Dear Mr. Kwan, Thank you for staying at Sofitel Dubai Downtown and for highly recommending the hotel. We are truly glad to hear that you were satisfied with your overall experience. We are looking forward to welcoming you back soon. Sincerely, Your Sofitel Dubai Downtown Team
Responded January 04, 2018
Sofitel Dubai Downtown Hotel
10.0
Exceptional
Andrew from Indonesia
Couple
Luxury Twin Bed
Stayed 2 nights in December 2017
Good breakfast with plenty of options”
Good breakfast with plenty of options
Reviewed December 23, 2017
Dear Mr. Andrew, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team
Responded January 04, 2018
Sofitel Dubai Downtown Hotel
10.0
Exceptional
xuemei from China
Solo traveler
Luxury Club Sofitel 1 King Size Bed
Stayed 3 nights in October 2016
Surprisingly Good ”
This hotel is Very well located...Very Nice restaurants around it...the room setup is Very wise and pleasant...the staff is super friendly And helpful...the price is Quite reasonable In such Wonderful location...i am currently enjoying this spacious studio room...I Will Definitely choose this hotel again when i back Dubai.!!!
Reviewed October 27, 2016
9.3
Exceptional
Angelo from Philippines
Solo traveler
Luxury 1 King Bed
Stayed 1 night in December 2015
One of the best I've stayed in”
cleanliness, food variety, interiors
Check in was a breeze. Room was crisp and clean. I like the Lanvin toiletries. However they're not friendly but strict on check out time. No free late check out compared to other premier hotels in Dubai that I've stayed in before.
Reviewed December 26, 2015
9.0
Exceptional
Maria from Japan
Family with teens
Luxury Twin Bed
Stayed 8 nights in March 2015
Tooth brush and hair brush”
Amenity and room cleaning
The have no tooth brush either hair brush in the room. We had to give large amount as deposit on check-in at a very low exchange rate. We paid for breakfast even our last morning but we got only a cup of coffee and an apple at check-out time.
Reviewed April 05, 2015
12345
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  • Exceptional location
  • Burj Khalifa
  • Business Bay Metro Station is within 1.25 km