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 See all 2,750 properties in Dubai.

Sofitel Dubai The Palm Luxury Apartments Hotel

East Crescent Palm Jumeirah, Palm Jumeirah, Dubai, United Arab Emirates, 55558 - View on map
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Excellent8.6
Based on 41 reviews
86% would recommend to a friend
Sofitel Dubai The Palm Luxury Apartments Hotel
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Interior view
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Interior view
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8.6 Excellent guest rating
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"The resort is gorgeous! Loved loved loved the kids club. The..."

LilyAustralia
beach
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8.8 Excellent location
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8.8Location

  • Private beach

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Room choices
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Four-Bedroom Villa
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  • 700 m²/7535 ft²
  • 4 super king beds
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One Bedroom Ocean View
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  • Sea view
  • 75 m²/807 ft²
  • 1 sofa bed and 1 king bed
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One Bedroom Apartment
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  • Sea view
  • 75 m²/807 ft²
  • 1 sofa bed and 1 double bed
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2 Bedroom Apartment King Bed
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  • Sea view
  • 135 m²/1453 ft²
  • 1 king bed and 1 sofa bed a...
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2-Bedroom Pool View Apartment
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  • Sea view
  • 135 m²/1453 ft²
  • 2 single beds and 1 sofa be...
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1 Bedroom Apartment
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  • No view
  • 75 m²/807 ft²
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Three-Bedroom Apartment with Palm View
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  • 265 m²/2852 ft²
  • 2 single beds and 2 super k...
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Nearest essentials

Airports
  • Dubai International Airport (DXB)
  • 26.6 km
  • Al Maktoum International Airport (DWC)
  • 28.4 km
Public transportation
  • Dubai Internet City Metro Station
  • 5.9 km
  • University Metro Station
  • 6.2 km
Hospital or clinic
  • Mediclinic Meadows
  • 8.7 km
Pharmacy
  • Marina Pharmacy
  • 3.7 km
Convenience store
  • Alldays
  • 3.9 km
Cash withdrawal
  • ATM on site

More about Sofitel Dubai The Palm Luxury Apartments Hotel

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Verified guest reviews

Agoda Reviews (41)Booking.com Reviews (1995)
7.7
Excellent
based on 41 reviews
Filter by guest type:
Cleanliness8.9
Facilities9.4
Location8.8
Room comfort and quality8.5
Service8.7
Value for money7.8
Provided by verified guests of Agoda
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Room type
One Bedroom Apartment
One Bedroom Ocean View
2-Bedroom Pool View Apartment
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Showing 29 verified guest comments
123
8.4
Indra from Indonesia
Family with teens
One Bedroom Ocean View
Stayed 1 night in July 2017
Summer break”
The staff welcomed friendly and helped us to check-in very quick. The apartment room is spacious, clean and privided the cook wares. The internet connection is easy but slow. The pools seems full in the afternoon. The breakfast is good. Thanks to our buggy driver, Mr. Brook showing us the facilities and helped us during visit.
Reviewed August 02, 2017
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9.6
ABDULLAH from Saudi Arabia
Family with young children
2 Bedroom Apartment King Bed
Stayed 2 nights in August 2016
holidays”
Nice to stay there
Reviewed October 26, 2016
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7.2
saja from Saudi Arabia
Family with teens
2 Bedroom Apartment King Bed
Stayed 2 nights in July 2016
Generally Good”
(-) * Check-in took time. * and preparation of our room took even longer. * They have a very slow service. * sometimes we never got what we asked for. * you only get your service if you tip. * Location of hotel is far from Dubai centre and deep into the Palm. (+) * An excellent relaxation getaway. * Location wouldn't be a problem if a person is here for relaxation only and not planning to leave the hotel. * there are restaurants, ice cream shop, spa, swimming pools, kids club, and kids waterslides. * We booked a room with breakfast, but we were in Ramadan, so they told us that we can change it to Suhoor in-room.
Reviewed September 14, 2016
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5.6
LIU from China
Family with teens
One Bedroom Ocean View
Stayed 1 night in February 2016
Very poor service, definitely not up to standard”
I arrived at 3 pm and waited for 1 hour for the check-in, no clean room was available at that time and I stood there for an hour. When staying at the hotel, whenever I called the front desk, there was always no body answering. When I came back to the room at night, there was a small gift on the bed, but surprisingly there was only wrap in the box and chocolate was missing, that's really a big surprise, haha! The hardware was fine but service was really terrible, not even at four stars level. This is definitely not acceptable for a luxury Sofitel resort on jumeriah Palm at Dubai. I've been to many five star hotels globally and a few times at Sofitel, there is absolutely the worst in terms of service. Most of the staffs are also not so friendly and definitely not customer oriented, should not have considered this hotel for my trip, very unpleasant experience.
Reviewed February 09, 2016
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6.3
john from United Kingdom
Couple
One Bedroom Ocean View
Stayed 3 nights in November 2015
Nightmare check in”
Location, location, location
Check in was a nightmare. Booked a sea view apartment, not ready on check in but room allocated, told to wait 10 minutes, still not ready, they would contact us, no contact, after an hour still not ready, they would contact us, no contact, after another hour and staying at the reception desk, allocated a room, not the original, didn't tell us it wasn't a sea view. It was a ground floor jungle view with a patio shared with local insect wildlife. Requested a sea room as booked, told hotel was full (at 5.00pm). Told the sea view room would be available the next day. Come at 3pm. Not ready, come back as 4pm. Not ready. Went back at 5pm, told it would not be ready until 6.30pm. Received a call at 7.30pm to change the room. Is this a five star? You're joking. Would I recommend it? No chance. Was compensated with a meal for two (from set menu). Never again.
Reviewed November 22, 2015
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10.0
Suzanne from United Kingdom
Family with teens
2-Bedroom Pool View Apartment
Stayed 4 nights in October 2015
Sunshine”
Apartment, the surroundings and the staff.
Excellent and first class. Wonderful time was had by whole family.
Reviewed October 15, 2015
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5.7
Sara from United Arab Emirates
Family with young children
2 Bedroom Apartment King Bed
Stayed 1 night in August 2015
Shocked ! ”
Kids club and swimming pool
Waited for 2 hours when we arrived, mistaken the Room type, changed the room twice, waited for the luggage 2 hours, buggy cars r not fully charged and stopped in the middle of the way, bathroom door doesn't close
Reviewed August 30, 2015
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10.0
Daniel from Switzerland
Family with teens
2 Bedroom Apartment King Bed
Stayed 2 nights in August 2015
Trip Break at Dubai Summer 15”
Food, Haircut, Room
Reviewed August 07, 2015
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7.3
SAKHR from Yemen
Family with young children
One Bedroom Apartment
Stayed 8 nights in June 2015
the house keeping can't clean very well”
Location&good for family and Resturants
It was good I really like every thing about the hotel but the only problem is the cleaning the house keeping don't clean the rooms very well like other hotels
Reviewed June 28, 2015
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8.3
Philip from United Kingdom
Family with young children
2 Bedroom Apartment King Bed
Stayed 3 nights in June 2015
Great stay”
Space in the apartment was fantastic. The service was great.
Great relaxing stay. A little far out if you want to get into Dubai.
Reviewed June 22, 2015
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123

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