Excellent
Location rating score
"It has been a lovely weekend."
Sebastian - September 29, 2018
Airport transfer
Private beach
Currency exchange
Free Wi-Fi in all rooms!
Hot tub
Value for money | 7.5 |
Distance to city center | 10 km |
Location rating | 8.5 |
Nearest airport | Dubai International Airport (DXB) |
Distance to airport | 26.7 km |
Check-in is from 03:00 PM. You may request early check-in during booking, subject to availability. Guests checking in before the designated period may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Sofitel Dubai The Palm Luxury Apartments Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350 AED. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sofitel Dubai The Palm Luxury Apartments Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the serviced apartment. For those who wish to drive their own cars, Sofitel Dubai The Palm Luxury Apartments Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the serviced apartment. If you're looking for an easy way to get around Dubai with private transportation, the serviced apartment can arrange taxi service.
Sofitel Dubai The Palm Luxury Apartments Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.
If what you're looking for is a conveniently located hotel in Dubai, look no further than Sofitel Dubai The Palm Luxury Apartments Hotel. The hotel lies 10 km from the city center and provides accessibility to important town facilities. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Sofitel Dubai The Palm Luxury Apartments Hotel, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Guests of the hotel can enjoy on-site features like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop.
Sofitel Dubai The Palm Luxury Apartments Hotel is home to 182 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as canoe, hot tub, private beach, fitness center, sauna. When you are looking for comfortable and convenient accommodations in Dubai, make Sofitel Dubai The Palm Luxury Apartments Hotel your home away from home.
Children and extra beds
All children are welcome.
Guest's age | Extra bed |
---|---|
Infant 0-2 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 3-11 year(s) | Stay for free if using existing bedding. Extra beds may be requested directly from the property; additional charges may apply |
Guests 12 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
![]() Sofitel Dubai The Palm Luxury Apartments Hotel | ![]() | ![]() | Best value! ![]() | |
Dining | Breakfast available | Kitchen | Kitchen | Breakfast available |
Guest rating | Excellent 69 reviews 8.3 Location 8.5 | Awaiting reviews | Awaiting reviews | Excellent 216 reviews 8.1 Location 8.3 |
Neighborhood | Palm Jumeirah | Dubai Marina | Dubai Marina | Jumeirah Lakes Towers |
Show reviews that mention
Generally Good”
(-) * Check-in took time. * and preparation of our room took even longer. * They have a very slow service. * sometimes we never got what we asked for. * you only get your service if you tip. * Location of hotel is far from Dubai centre and deep into the Palm. (+) * An excellent relaxation getaway. * Location wouldn't be a problem if a person is here for relaxation only and not planning to leave the hotel. * there are restaurants, ice cream shop, spa, swimming pools, kids club, and kids waterslides. * We booked a room with breakfast, but we were in Ramadan, so they told us that we can change it to Suhoor in-room.
Excellent apartment ”
We stayed at the Sofitel after Sandance at Atlantis and it was the perfect location as it was walking distance to/from the venue and a fantastic hotel for recovery the next day. We stayed at the apartments which were incredible.
Very poor service, definitely not up to standard”
I arrived at 3 pm and waited for 1 hour for the check-in, no clean room was available at that time and I stood there for an hour. When staying at the hotel, whenever I called the front desk, there was always no body answering. When I came back to the room at night, there was a small gift on the bed, but surprisingly there was only wrap in the box and chocolate was missing, that's really a big surprise, haha! The hardware was fine but service was really terrible, not even at four stars level. This is definitely not acceptable for a luxury Sofitel resort on jumeriah Palm at Dubai. I've been to many five star hotels globally and a few times at Sofitel, there is absolutely the worst in terms of service. Most of the staffs are also not so friendly and definitely not customer oriented, should not have considered this hotel for my trip, very unpleasant experience.
Summer break”
The staff welcomed friendly and helped us to check-in very quick. The apartment room is spacious, clean and privided the cook wares. The internet connection is easy but slow. The pools seems full in the afternoon. The breakfast is good. Thanks to our buggy driver, Mr. Brook showing us the facilities and helped us during visit.
Excellent”
Hotel and staff were lovely! Just a pity that the water slides were closed along with some of the restaurants. As only a few restaurants were open the ones that were had been fully booked for dinners so we had no option but to get in room dinning. Not serious but would have liked to have gone for a meal one night.
Excellent!”
Thank you Sofitel for very good experience. We will return definately.
Nightmare check in”
Check in was a nightmare. Booked a sea view apartment, not ready on check in but room allocated, told to wait 10 minutes, still not ready, they would contact us, no contact, after an hour still not ready, they would contact us, no contact, after another hour and staying at the reception desk, allocated a room, not the original, didn't tell us it wasn't a sea view. It was a ground floor jungle view with a patio shared with local insect wildlife. Requested a sea room as booked, told hotel was full (at 5.00pm). Told the sea view room would be available the next day. Come at 3pm. Not ready, come back as 4pm. Not ready. Went back at 5pm, told it would not be ready until 6.30pm. Received a call at 7.30pm to change the room. Is this a five star? You're joking. Would I recommend it? No chance. Was compensated with a meal for two (from set menu). Never again.
Best facilities ”
It has been a lovely weekend. The hotel has the best facilities with many pools for any activity. Great food, kids play area garden and beach with water sports
No where near 5 star”
Bath didn't fill, oven didn't work, crackling noise coming from I room speakers. No soundproofing, can hear kids in hallways, baby's crying next door. Severe lack of sunbeds by the pools. Staff only respondent when tipped. Location only good if you want to be next to atlantis. Queue for taxi off the palm can be 30 min wait. Kids club however was amazing. The only good thing about this sham of a hotel claiming to be 5 star.
Great stay”
Great relaxing stay. A little far out if you want to get into Dubai.
the house keeping can't clean very well”
It was good I really like every thing about the hotel but the only problem is the cleaning the house keeping don't clean the rooms very well like other hotels
Beautiful place yo stay”
Nice hotel but check in was not very pleasant. Cooking utensils were not very clean but staff came to help soon. Generally nice experience to stay
Staff were incredible”
We went to celebrate my husbands birthday and the staff were super. Very accommodating and so on point.
Money refund”
Hotel hold 1000 AED as a deposit, i ordered food 195AED and i did not get back my money since one week. So many emails with no response.
Good”
Booked a sea view room but didnt got it. Beach is only available from 9am to 6pm while pools are from 8am to 8pm. Not all staffs are approachable, but most of them are. Rooms are clean and spacious.
Shocked ! ”
Waited for 2 hours when we arrived, mistaken the Room type, changed the room twice, waited for the luggage 2 hours, buggy cars r not fully charged and stopped in the middle of the way, bathroom door doesn't close
Sunshine”
Excellent and first class. Wonderful time was had by whole family.
Amazing”
it was a fantastic relaxing stay
holidays”
Nice to stay there
Trip Break at Dubai Summer 15”