Generally Good”

(-) * Check-in took time. * and preparation of our room took even longer. * They have a very slow service. * sometimes we never got what we asked for. * you only get your service if you tip. * Location of hotel is far from Dubai centre and deep into the Palm. (+) * An excellent relaxation getaway. * Location wouldn't be a problem if a person is here for relaxation only and not planning to leave the hotel. * there are restaurants, ice cream shop, spa, swimming pools, kids club, and kids waterslides. * We booked a room with breakfast, but we were in Ramadan, so they told us that we can change it to Suhoor in-room.

Excellent apartment ”

We stayed at the Sofitel after Sandance at Atlantis and it was the perfect location as it was walking distance to/from the venue and a fantastic hotel for recovery the next day. We stayed at the apartments which were incredible.

Very poor service, definitely not up to standard”

I arrived at 3 pm and waited for 1 hour for the check-in, no clean room was available at that time and I stood there for an hour. When staying at the hotel, whenever I called the front desk, there was always no body answering. When I came back to the room at night, there was a small gift on the bed, but surprisingly there was only wrap in the box and chocolate was missing, that's really a big surprise, haha! The hardware was fine but service was really terrible, not even at four stars level. This is definitely not acceptable for a luxury Sofitel resort on jumeriah Palm at Dubai. I've been to many five star hotels globally and a few times at Sofitel, there is absolutely the worst in terms of service. Most of the staffs are also not so friendly and definitely not customer oriented, should not have considered this hotel for my trip, very unpleasant experience.

Summer break”

The staff welcomed friendly and helped us to check-in very quick. The apartment room is spacious, clean and privided the cook wares. The internet connection is easy but slow. The pools seems full in the afternoon. The breakfast is good. Thanks to our buggy driver, Mr. Brook showing us the facilities and helped us during visit.

Excellent”

Hotel and staff were lovely! Just a pity that the water slides were closed along with some of the restaurants. As only a few restaurants were open the ones that were had been fully booked for dinners so we had no option but to get in room dinning. Not serious but would have liked to have gone for a meal one night.

Excellent!”

Thank you Sofitel for very good experience. We will return definately.

Nightmare check in”

Check in was a nightmare. Booked a sea view apartment, not ready on check in but room allocated, told to wait 10 minutes, still not ready, they would contact us, no contact, after an hour still not ready, they would contact us, no contact, after another hour and staying at the reception desk, allocated a room, not the original, didn't tell us it wasn't a sea view. It was a ground floor jungle view with a patio shared with local insect wildlife. Requested a sea room as booked, told hotel was full (at 5.00pm). Told the sea view room would be available the next day. Come at 3pm. Not ready, come back as 4pm. Not ready. Went back at 5pm, told it would not be ready until 6.30pm. Received a call at 7.30pm to change the room. Is this a five star? You're joking. Would I recommend it? No chance. Was compensated with a meal for two (from set menu). Never again.

Best facilities ”

It has been a lovely weekend. The hotel has the best facilities with many pools for any activity. Great food, kids play area garden and beach with water sports

No where near 5 star”

Bath didn't fill, oven didn't work, crackling noise coming from I room speakers. No soundproofing, can hear kids in hallways, baby's crying next door. Severe lack of sunbeds by the pools. Staff only respondent when tipped. Location only good if you want to be next to atlantis. Queue for taxi off the palm can be 30 min wait. Kids club however was amazing. The only good thing about this sham of a hotel claiming to be 5 star.

Great stay”

Great relaxing stay. A little far out if you want to get into Dubai.

the house keeping can't clean very well”

It was good I really like every thing about the hotel but the only problem is the cleaning the house keeping don't clean the rooms very well like other hotels

Beautiful place yo stay”

Nice hotel but check in was not very pleasant. Cooking utensils were not very clean but staff came to help soon. Generally nice experience to stay

Staff were incredible”

We went to celebrate my husbands birthday and the staff were super. Very accommodating and so on point.

Money refund”

Hotel hold 1000 AED as a deposit, i ordered food 195AED and i did not get back my money since one week. So many emails with no response.

Good”

Booked a sea view room but didnt got it. Beach is only available from 9am to 6pm while pools are from 8am to 8pm. Not all staffs are approachable, but most of them are. Rooms are clean and spacious.

Shocked ! ”

Waited for 2 hours when we arrived, mistaken the Room type, changed the room twice, waited for the luggage 2 hours, buggy cars r not fully charged and stopped in the middle of the way, bathroom door doesn't close

Sunshine”

Excellent and first class. Wonderful time was had by whole family.

Amazing”

it was a fantastic relaxing stay

holidays”

Nice to stay there

Trip Break at Dubai Summer 15”