Sofitel Kuala Lumpur Damansara

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela Bukit Damansara Kuala Lumpur, Pusat Bandar Damansara, Kuala Lumpur, Malaysia, 50490
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    Interior view Sofitel Kuala Lumpur Damansara
    Interior view Sofitel Kuala Lumpur Damansara
    Luxury Room, King Bed - Bed Sofitel Kuala Lumpur Damansara
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    Entrance Sofitel Kuala Lumpur Damansara

    Guest reviews

    8.7
    Excellent
    /10
    (598 reviews)See what guests said
    9.2
    Exceptional

    "Convenient location, nice hotel and friendly staff."

    Chan

    -

    December 31, 2018

    9.3
    Exceptional cleanliness
    Recommended by 93% of guests

    Property highlights

    • 410 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    6 travelers are looking at this property right nowBook now before it's too late!
    Excellent
    Location
    8.0
    See map
    Excellent location
    Nearby
    Popular
  • Immigration Office270 m
  • Pusat Bandar Damansara MRT Station410 m
  • Semantan MRT Station620 m
  • HELP University College670 m
  • Actors Studio Bangsar750 m
  • Bangsar Shopping Complex770 m
  • Shinju Perals780 m
  • Chocolate Concierge790 m
  • Bangsar Shopping Centre790 m
  • KitaKita890 m
  • Value for money8.9
    Distance to city center9Km
    Location rating8.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport12.1 km
    Select your room
    Luxury Room, Club Millesime Access, Twin Bed
    Luxury Room, Club Millesime Access, Twin Bed
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Luxury Room, Club Millesime Access, King Bed
    Luxury Room, Club Millesime Access, King Bed
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Prestige Suite Club Millesime Access
    Prestige Suite Club Millesime Access
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Luxury Room, Twin Bed
    Luxury Room, Twin Bed
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Junior Suite, Club Millesime Access
    Junior Suite, Club Millesime Access
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Luxury Room, King Bed
    Luxury Room, King Bed
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite with Club Access
    Junior Suite with Club Access
    ...
    • Room size: 55 m²/592 ft²
    • Shower and bathtub
    Enter dates to see prices
    Suite Prestige
    Suite Prestige
    ...
    • Room size: 59 m²/635 ft²
    Enter dates to see prices
    Triple Luxury
    Triple Luxury
    ...
    • Room size: 40 m²/431 ft²
    Enter dates to see prices
    Triple Club
    Triple Club
    ...
    • Room size: 40 m²/431 ft²
    Enter dates to see prices
    Have a question for Sofitel Kuala Lumpur Damansara?

    What people love about the property

    • 6.8
      Good

      "The room was spacious and TV has many movie channels."

      Aun T.

      |

      December 10, 2018

    • 9.6
      Exceptional

      "The room is spacious and clean."

      Eva

      |

      December 16, 2018

    • 8.8
      Excellent

      "Spacious room, good ambience and clean"

      MAN

      |

      April 30, 2018

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    More about Sofitel Kuala Lumpur Damansara

    More about Sofitel Kuala Lumpur Damansara

    8.8
    Excellent

    "Hotel facilities are great."

    Nur F.

    |

    January 4, 2019

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "If u plan to hang around Bangsar area this is a good place t..."

    Ser C.

    |

    December 26, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    The Daily Grind
    2.1 km American, Bar, Pub
    The Forum
    2.3 km American, Australian, European
    Bricks & Barrels Hartamas
    2.3 km American, Bar, Pub
    Asian cuisine
    Asian cuisine
    Oriental Magic Restaurant
    770 m Asian, Eastern European, Halal
    PLOY
    810 m Asian, Japanese, Thai
    Way Modern Chinois
    810 m Asian, Chinese
    Chinese cuisine
    Chinese cuisine
    House Of Tang
    1.6 km Chinese
    Sri Hartamas Hong Kong Kim Gary Restaurant
    1.9 km Chinese
    Restoran Berjaya
    2.0 km Chinese, Indonesian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (598)Booking.com Reviews (742)
    8.7
    /
    10
    Cleanliness9.3
    Facilities8.9
    Location8.0
    Service8.4
    Value for money8.9
    Provided by verified guests of Agoda
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    All guests (598)
    All room types

    Show reviews that mention 

    Showing 209 verified guest comments
    12345
    8.8
    Excellent
    Michelle from Malaysia
    Couple
    Luxury Room, King Bed
    Stayed 1 night in December 2018
    Beautiful room and great facilities”
    This is our 2nd stay at Sofitel Damansara - the room is very spacious and it is connected to a shopping mall with ample of food options, so you will never be hungry. There is also a BIG supermarket at the basement if you forgot anything. The downside (which can be an upside for some people) is the location of the hotel. The hotel is located in the posh area of Damansara Heights, but isn't well-connected to public transportation of the city, but nothing that a Grab ride can't easily solve for you. Besides that, the staff and facilities were excellent!
    Reviewed February 16, 2019
    Dear Michelle, Thank you for taking the time to review your stay with us. And we are glad to read that you enjoyed your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara
    Responded February 25, 2019
    Sofitel Kuala Lumpur Damansara
    8.4
    Excellent
    Meow from Malaysia
    Business traveler
    Luxury Room, King Bed
    Stayed 1 night in February 2019
    Stay-cation over the Chinese New Year’19 weekend”
    Planned for a quiet stay and Sofitel Damansara provided not only that but enhanced and afforded a memorable “Guest of the Day” experience as well. Merci bien - for the attentive and warm hospitality at Club Millesime where an array of exciting food and beverages is available throughout afternoon tea, evening cocktail reception and breakfast. The upgraded Junior Suite was very comfortable, thoughtfully designed with a nice working study desk and located at a corner unit coupled with generous views towards Jalan Beringin of Damansara. The washroom fitted with a large bath tub and extended vanity granite top was luxurious and so was the walk-through wardrobe located across the bathroom. I really liked the Lanvin collection of hair and body care. Definitely shall return soon to be pampered, re-live and experience the Sofitel’s hospitality in the near future. Keep up the good work ya. Au revoir ...
    Reviewed February 14, 2019
    Dear Meow, Bonjour and thank you for taking the time to review your recent stay at Sofitel Kuala Lumpur Damansara. We are glad to know you enjoyed your stay with us. I, along with the team hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara
    Responded February 17, 2019
    Sofitel Kuala Lumpur Damansara
    9.6
    Exceptional
    kaiheng from Singapore
    Family with teens
    Luxury Room, Twin Bed
    Stayed 3 nights in February 2019
    Excellent 5 star hotel... ”
    Pros Next to a supermkt Quiet Great facilities esp the pool and the gym Great service, esp Linda at the reception Cons MRT is quite a distant away by foot Location is a disadvantage... surrounded by offices.... far from local food choices Overall, a great hotel!
    Reviewed February 10, 2019
    Dear kaiheng, Bonjour and thank you for taking the time to review your recent stay at Sofitel Kuala Lumpur Damansara. We are glad to know you enjoyed your stay with us. I, along with the team hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience
    Responded February 11, 2019
    Sofitel Kuala Lumpur Damansara
    8.8
    Excellent
    rosanne from Malaysia
    Couple
    Luxury Room, King Bed
    Stayed 1 night in March 2019
    Lovely hotel”
    Convenience coz thr is a mall beside it,room is very modern and clean.
    Reviewed March 03, 2019
    Dear rosanne, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. Thank you for taking the time to review your recent stay with us, and we hope to have the chance to welcome you with us again very soon. Best Regards, Vincent Berry Guest Experience
    Responded March 09, 2019
    Sofitel Kuala Lumpur Damansara
    9.6
    Exceptional
    Richard from Australia
    Couple
    Luxury Room, King Bed
    Stayed 1 night in March 2019
    Short visit to KL to attend a wedding”
    Enjoyed our stay but with some minor hiccups.
    Reviewed March 06, 2019
    Dear Richard, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. Thank you for taking the time to review your recent stay with us, and we hope to have the chance to welcome you with us again very soon. Best Regards, Vincent Berry Guest Experience
    Responded March 09, 2019
    Sofitel Kuala Lumpur Damansara
    8.8
    Excellent
    THANET from Thailand
    Family with young children
    Luxury Room, Twin Bed
    Stayed 2 nights in December 2018
    Exceptional value, nonetheless hit or miss service level.”
    No Porter to help with luggages. Service in general was slow but courteous at most. Asked for a bucket of ice, never delivered, at the same time requested water, towel and blanket sent in no time. Breakfast spread was good but quality and variety couldn't be revved about. Overall a great stay with plenty of amenities of higher-end hardware at lower-end software. Location is somewhat out of range for touristy spots but manageable. Parking should have been FoC but RM 10 / ertry was meagerly unreasonable. Bathtub drain was clogged due to hairs, staff should be checking drain more often. Missing Iron must be requested. Good Nespresso coffee, though.
    Reviewed January 02, 2019
    Dear Stephanie Thirimanne, We very much appreciate you taking the time to review your stay with us at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will also look into the points you mentioned, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara
    Responded January 11, 2019
    Sofitel Kuala Lumpur Damansara
    5.2
    Li from Taiwan
    Couple
    Luxury Room, King Bed
    Stayed 1 night in February 2019
    You could have better choices in KL”
    I stayed in 4 hotels during my Chinese New Year vacation in KL, Hilton, The Ritz Carlton, Mandarin Oriental and Sofitel. There are plenty of hotels in KL and I think you always could find a better deal. If you like shopping, you should in Bukit Bintang area. If you like the view of twin tower, you may stay nearby KLCC. Or if you like to get the airport easily, you may stay at KL sentral area. Location of Sofitel Damansara is definitely a con. I had to catch my flight at 9 a.m. and checked out at 6. I could not call a Grab and was so worried about how to reach KLIA. Finally, after 20 minutes, I called a Grab. Most of Sofitel staff are quite friendly but they seem to work in a free style way. Air con in my room made terrible noise and after engineers came to fix it, they just left the mess in my room. During breakfast, I asked English breakfast tea and I saw the supervisor told the waiter to do it. After 15 minutes, I still had no tea. And I had to tell another waiter again.
    Reviewed February 11, 2019
    Dear Li, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that you face those inconveniences. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience. Kind Regards Vincent Berry Guest Experience
    Responded February 11, 2019
    Sofitel Kuala Lumpur Damansara
    8.4
    Excellent
    Admir from Australia
    Business traveler
    Luxury Room, King Bed
    Stayed 4 nights in November 2018
    Hotel is excellent ”
    Hotel and the room were excellent but the staff have shown some signs of poor service. I would highly recommend you guys to keep an eye on some of your staff. Specially the evening shift. They really didn’t want to be there
    Reviewed December 04, 2018
    Dear Admir, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that you felt let down by some of our evening staff. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Kind Regards Vincent Berry Guest Experience
    Responded December 05, 2018
    Sofitel Kuala Lumpur Damansara
    8.0
    Excellent
    Emily from Malaysia
    Couple
    Luxury Room, King Bed
    Stayed 3 nights in November 2018
    Put off by the check in process”
    Most of the staff were friendly, polite and helpful but we were put off during check in. The front of house staff was clearly poorly trained and was not familiar with the process. Fortunately we asked for another attendant which manage to set the process straight. I made an email feedback but there has been no follow up or update on the matter. Poor for a 5-star international chain. Additionally the gym is clearly only equipped sufficiently to satisfy the hotel standards requirements. Other than that, it’s completely inadequate.
    Reviewed November 25, 2018
    Dear Emily, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that you felt put off by the reception and that the gym didn't reach your expectations. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Kind Regards Vincent Berry Guest Experience
    Responded November 30, 2018
    Sofitel Kuala Lumpur Damansara
    9.6
    Exceptional
    Ho from Singapore
    Business traveler
    Luxury Room, Twin Bed
    Stayed 2 nights in November 2018
    Very good and new hotel”
    Rooms were well appointed and toilet was fantastic . Bed was comfortable and the pillows were soft and fluffy. Only let down was the air-conditioning which I felt was not cold enough. I was staying in room 0714.
    Reviewed November 22, 2018
    Dear Ho, Bonjour and thank you for taking the time to review your recent stay at Sofitel Kuala Lumpur Damansara. We are glad to know you enjoyed your stay with us. Thank you for your feedback regarding the aircon I will look into it. I, along with the team hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience
    Responded November 24, 2018
    Sofitel Kuala Lumpur Damansara
    9.6
    Exceptional
    fui from Malaysia
    Solo traveler
    Luxury Room, Twin Bed
    Stayed 3 nights in September 2018
    Very good facilities and beyond my expectation ”
    Sofitel located within walking distant to subway station pusat Bandar damansara within 15mins distant from hotel to MRT station, you may walk tru the shopping mall named DC Mall ( pretty okay with Watsons's, BIG grocery, restaurants, cafes) all the way to subway station. the facities at Sofitel Hotel ( swimming pool, sauna, steam room and Gym) what you need all under one roof. tumb up for the best job of this hotel ^^
    Reviewed September 25, 2018
    Dear Guest, As a follow-up of your last review and kind comments, we hope to welcome you back to our hotel very soon. So please do not hesitate to contact us if you have any further enquiries. Sincerely, Franck Loison General Manager
    Responded October 10, 2018
    Sofitel Kuala Lumpur Damansara
    9.6
    Exceptional
    JUNG from Malaysia
    Solo traveler
    Luxury Room, King Bed
    Stayed 1 night in September 2018
    Magnificent staycation ”
    The hotel design’s both practical and gorgeous. Huge fan of the washroom with Lanvin toiletries, and beautiful bathtub. The bed, super comfy and huge. Love the Nespresso coffee and TWG teas in the room. Really recommend their club lounge on the 22nd floor. Especially loved its decor, attentive and friendly service, delicious and visually pleasing food(for a la crate breakfast, I recommend “minute steak and egg”on the menu, the steak was cooked to perfection ) and drinks(their signature cocktail called “the Link” was deliciously refreshing ). I also enjoyed using the 24 hour gym, the sauna room with beautiful light maple colored wood and steam room with luxurious marble. Due to the rain, couldn’t enjoy their pool, but looked nice. One of their restaurants called Kwee Zeen has “build your own salad” on the menu, and I had it with smoked duck breast and Cajun chicken, so good. Overall, I loved Sofitel, the staff always saying bonjour. Was truly staycation magnifique.
    Reviewed September 19, 2018
    Dear Guest, As a follow-up of your last review and kind comments, we hope to welcome you back to our hotel very soon. So please do not hesitate to contact us if you have any further enquiries. Sincerely, Franck Loison General Manager
    Responded October 10, 2018
    Sofitel Kuala Lumpur Damansara
    8.0
    Excellent
    gynie from Malaysia
    Family with young children
    Luxury Room, King Bed
    Stayed 1 night in September 2018
    reception staff not friendly ”
    the stay was pleasant if they didn't address me as MR which obviously I am a woman. it's unbelievable they did this mistake as a 5 star hotel. we were arrived at 3.30pm that day, my husband and my baby who is very tired after playing whole day. we were expect to have the room right after arrived at the hotel but while check in we were told that the room still not ready and we need to wait about 30min. the staff supposed to call me once the room is ready but she didnt. when i return to the counter after about 20min and ask the staff if the room was ready, only they said yes. when entered the room, you can see your name appears on the tv screen which makes me very uncomfortable "MR Genie Soo". besides these human error, the hotel facilities are good. swimming pool is nice. the breakfast is variety and delicious.
    Reviewed September 19, 2018
    Dear Guest, As a follow-up of your last review, we hope to welcome you back to our hotel very soon. So please do not hesitate to contact us if you have any further enquiries. Sincerely, Franck Loison General Manager
    Responded October 10, 2018
    Sofitel Kuala Lumpur Damansara
    10.0
    Exceptional
    Travis from Malaysia
    Couple
    Luxury Room, King Bed
    Stayed 1 night in February 2019
    Valentine's Day retreat”
    Sofitel never disappoints, well furnished and equiped accomodation.
    Reviewed February 15, 2019
    Dear Travis, Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience and your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara
    Responded February 25, 2019
    Sofitel Kuala Lumpur Damansara
    10.0
    Exceptional
    Mei from Taiwan
    Solo traveler
    Luxury Room, Twin Bed
    Stayed 1 night in February 2019
    Excellent! ”
    High quality in everything.
    Reviewed February 13, 2019
    Dear Mei, Thank you for taking the time to review your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience and your support will definitely help us to grow our online reputation towards the travel community. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara
    Responded February 25, 2019
    Sofitel Kuala Lumpur Damansara
    6.4
    Good
    Jasmine from Malaysia
    Family with young children
    Luxury Room, King Bed
    Stayed 1 night in January 2019
    Good”
    Stayed at bangkok sofitel before that’s why i choose to stay on kl sofitel right now. Thought it will be the same but who knows it’s totally different. Overall still having a nice stay on that hotel. Lastly, they having parking charges.
    Reviewed January 09, 2019
    Dear Qinghua Dai, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that you enjoyed more the Sofitel Bangkok over ours. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara
    Responded January 11, 2019
    Sofitel Kuala Lumpur Damansara
    8.8
    Excellent
    Nur from Singapore
    Family with young children
    Luxury Room, King Bed
    Stayed 2 nights in December 2018
    Excellent”
    Hotel facilities are great. New hotel, spacious rooms and convenient to places. Even has a supermarket next to it. Staff were pleasant however service recovery standard needs improvement. Staff should always be prepared if something wrong came up afterall the hotel has to make up for the inconvenience cause for its guests. Disappointed with the manager working on that shift for having us to wait over something that could have been fixed earlier.
    Reviewed January 04, 2019
    Dear Nur, We very much appreciate you taking the time to review your stay with us at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will also look into the points you mentioned, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara
    Responded January 11, 2019
    Sofitel Kuala Lumpur Damansara
    10.0
    Exceptional
    Shimei from Australia
    Couple
    Luxury Room, King Bed
    Stayed 1 night in December 2018
    5 star hotel, 5 star treatment ”
    I absolutely love the room. It was spacious, clean & well designed. Everything about the room was classy. Had all the facilities that I need like a coffee machine, pool was amazing, gym was well equipped too. Room service was top-notch. They decorated the room with balloons and rose petals for my birthday. I was even given a plate of fruits and macarons. Breakfast spread was amazing! Location was strategic and I can't ask for more. Overall, more than fantastic!
    Reviewed December 31, 2018
    Dear Shimei, Bonjour and thank you for taking the time to review your recent stay at Sofitel Kuala Lumpur Damansara. We are glad to know you enjoyed your stay with us. I, along with the team hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience
    Responded January 11, 2019
    Sofitel Kuala Lumpur Damansara
    5.6
    Shaun from Singapore
    Family with young children
    Luxury Room, Twin Bed
    Stayed 1 night in December 2018
    Disappointing option to stay for staycation”
    Booked this last minute to clear off excess Agoda bonus cash points expiring soon ... the hotel service is below par for a 5 stars as we could only check in close to 4pm on a Saturday afternoon. They did try to placate us by offering us free drinks in the bar. When we went to the room, alot of the items were not replenished, example, hand towels etc. Had to call the housekeeping to come. The hotel is situated next of office towers which is mainly a working office locale and no shopping options within walking distance. This hotel should be fine to stay on weekdays if your offices are located within walking distance but be mindful that the software (i.e. the staff) cannot keep up with the hardware (infrastructure) of an otherwise very nice hotel.
    Reviewed December 26, 2018
    Dear Shaun, Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara
    Responded January 11, 2019
    Sofitel Kuala Lumpur Damansara
    8.4
    Excellent
    Shahiran from Singapore
    Family with young children
    Luxury Room, King Bed
    Stayed 2 nights in December 2018
    A good hotel but with poor service”
    Pros : new hotel, comfy bed, clean and spacious room, very good location with nearby supermarket. Cons : Front Desk staffs were incompetent and has very poor customer service. When I arrived at the hotel at 2.45pm, the staff told me that my room is not ready and told me to wait for 1 hour. When I asked why, the staff told me that other guest checked out late and also said that I can checked out late as well but at my own risk. Sofitel management, you guys really need it fixed seriously.
    Reviewed December 24, 2018
    Dear Shariran, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We very much appreciate you taking the time to review your stay with us. It is always a pleasure to receive positive feedback. I will also look into the point you mentioned regarding the front office, as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience
    Responded December 24, 2018
    Sofitel Kuala Lumpur Damansara
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    Sofitel Kuala Lumpur Damansara
    |Excellent 8.7
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    • Excellent location
    • Mid Valley Mega Mall
    • Pusat Bandar Damansara MRT Station is within 0.41 km