Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela Bukit Damansara Kuala Lumpur, One Utama / Damansara, Kuala Lumpur, Malaysia, 50490 - See map
Free Wi-Fi
select your datePlease enter your stay dates to see price
Sofitel Kuala Lumpur Damansara

"Had great interaction with front desk and concierge."

angela - January 17, 2020
 Sofitel Kuala Lumpur Damansara
Lobby Sofitel Kuala Lumpur Damansara
Interior view Sofitel Kuala Lumpur Damansara
See all 65 photos
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
See map
Popular landmarks
Damansara City Mall (DC Mall) 100 m
Jalan Damanlela open site 110 m
Immigration Office 270 m
Plaza Batai 280 m
Damansuria open site 290 m
Pusat Bandar Damansara MRT Station 410 m
Semantan MRT Station 620 m
HELP University College 670 m
Jeet Academy KL 740 m
Actors Studio Bangsar 750 m
Nearby landmarks
KL Bird Park 2.99 km
Central Market 3.77 km
Chinatown - Kuala Lumpur 3.95 km
Menara Kuala Lumpur 4.74 km
Jalan Alor 5.31 km
KLCC - Bukit Bintang Pedestrian Walkway 5.71 km
Petronas Twin Towers 5.73 km
Pavilion Kuala Lumpur 5.77 km
Aquaria KLCC 5.8 km
KLCC Park 5.99 km
8.2

Excellent

Location rating score

Excellent location

This property is in high demand!

12 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 400 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.8
Distance to city center9Km
Location rating8.2
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport12.3 km

Rooms available at Sofitel Kuala Lumpur Damansara

Luxury Room, King Bed
Luxury Room, King Bed
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Room, Club Millesime Access, Twin Bed
Luxury Room, Club Millesime Access, Twin Bed
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Luxury Room, Club Millesime Access, King Bed
Luxury Room, Club Millesime Access, King Bed
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite
Junior Suite
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Prestige Suite
Prestige Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Room, Twin Bed
Luxury Room, Twin Bed
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Junior Suite, Club Millesime Access
Junior Suite, Club Millesime Access
...
  • Room size: 55 m²/592 ft²
Enter dates to see prices
TRIPLE LUXURY
TRIPLE LUXURY
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices
TRIPLE CLUB
TRIPLE CLUB
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices
Suite Double Junior Suite
Suite Double Junior Suite
...
  • Room size: 55 m²/592 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sofitel Kuala Lumpur Damansara?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sofitel Kuala Lumpur Damansara?

Sofitel Kuala Lumpur Damansara is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 180 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sofitel Kuala Lumpur Damansara also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sofitel Kuala Lumpur Damansara has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 10 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

What is the smoking policy at Sofitel Kuala Lumpur Damansara?

Sofitel Kuala Lumpur Damansara does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about Sofitel Kuala Lumpur Damansara

  • 8.4
    Excellent
    Cleanliness

    "Great modern hotel with big clean rooms."

    LaiCheng

    |

    March 9, 2020

  • 10.0
    Exceptional

    "We had an awesome and magnifique stay :)"

    Rubylyn

    |

    August 1, 2018

  • 8.8
    Excellent
    Cleanliness

    "A one night stay in a good, clean room."

    Sumathy

    |

    January 2, 2020

Property ranking|Compared to 7,825 Kuala Lumpur properties
See all rankings
Cleanliness score
9.3/10
Value for money score
8.9/10
Couples review score
8.8/10
Review score - United States
8.4/10
Better than
99
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Overall rating:
8.7
Excellent
2,033 reviews
Cleanliness
9.2
Facilities
8.8
Location
8.2
Read all reviews >
What travelers say they love:
Very good for holidays, to relax and recharge.
Chen from Malaysia
Family with older children
More about Sofitel Kuala Lumpur Damansara

More about Sofitel Kuala Lumpur Damansara

If what you're looking for is a conveniently located property in Kuala Lumpur, look no further than Sofitel Kuala Lumpur Damansara. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.

At Sofitel Kuala Lumpur Damansara, the excellent service and superior facilities make for an unforgettable stay. For the comfort and convenience of guests, the property offers 24-hour front desk, express check-in/check-out, Wi-Fi in public areas, car park, concierge.

The property's accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find mirror, towels, separate living room, internet access – wireless, internet access – wireless (complimentary). The property's host of recreational offerings ensures you have plenty to do during your stay. Superb facilities and an excellent location make Sofitel Kuala Lumpur Damansara the perfect base from which to enjoy your stay in Kuala Lumpur.

Show less

Most talked about facilities

Housekeeping
38 mentions
Breakfast
16 mentions
Food & Dining
10 mentions
Swimming Pool
9 mentions

What they offer

10.0
Exceptional

"The room is superb and everything is perfect!"

aziazara

|

November 6, 2019

View all reviews
Show less

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Food and dining

Breakfast options

Asian
Continental
Gluten-free

Restaurants on site

Kwee Zeen
Cuisine:International
Menu:Buffet, A-la-carte
Wan Chun Ting
Cuisine:Cantonese
Menu:Buffet
Nizza
Cuisine:Mediterranean
Menu:Buffet
Sofi's Deli
Menu:Buffet

Nearby restaurants

American cuisine
American cuisine
The Daily Grind
2.1 km American, Bar, Pub
The Forum
2.3 km American, Australian, European
Bricks & Barrels Hartamas
2.3 km American, Bar, Pub
Asian cuisine
Asian cuisine
Oriental Magic Restaurant
770 m Asian, Eastern European, Halal
PLOY
810 m Asian, Japanese, Thai
Way Modern Chinois
810 m Asian, Chinese
Chinese cuisine
Chinese cuisine
House Of Tang
1.6 km Chinese
Sri Hartamas Hong Kong Kim Gary Restaurant
1.9 km Chinese
Restoran Berjaya
2.0 km Chinese, Indonesian

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Property's guest policies

Show less

Some helpful facts

Show less

Property announcements

Show less

Reviews of Sofitel Kuala Lumpur Damansara from real guests

Overall rating
8.7
Excellent
From 2033 reviews
9.2Room comfort and quality
9.1Cleanliness
8.8Facilities
Agoda Reviews (1151)Booking.com Reviews (882)
Rating via Agoda8.7
/
10
Cleanliness9.2
Facilities8.8
Location8.2
Service8.6
Value for money8.8
High score for Kuala Lumpur
Rating
9+ Exceptional (196)
8-9 Excellent (53)
7-8 Very Good (77)
6-7 Good (26)
<6 Below Expectation (39)
Time of the year
Mar - May (78)
Jun - Aug (84)
Sep - Nov (112)
Dec - Feb (117)
Don't miss out!Properties in Kuala Lumpur are being booked every minute!
All guests (1151)
All room types
All languages

Show reviews that mention 

Showing 391 verified guest comments
12345
10.0
Exceptional
Noor from Malaysia
Couple
Luxury Room, King Bed
Stayed 1 night in April 2018

Exceptional and 100% Satisfied”

From the room,bed,facilities,staffs,food,interior,and ambience I would say among the best hotel we stayed.All are fabulous! With the complimentary chocolate cake and romantic sweet deco in our room that makes my 33rd Birthday Celebration with my husband great.Adding happiness when I saw my name on the screen.I really appreciate it! At night,we celebrate our happiness at Nizza Cafe/Bar.Please Credit to all staffs involved on 26/4/2018 night as they provided the best service and food of course! (TQ for the complimentary birthday cake and song as well). The view at the pool area was fantastic that made us took hundreds of photo there. The calm and relaxing moments which we found good in middle of town. We would definitely come back if there is any chance. Thank you Sofitel Damansara for making my birthday awesome!

Reviewed May 03, 2018

Bonjour Noor, Thank you for taking the time to share your experience with us. I am proud to know that your overall experience with us was excellent and I have shared your feedback with our Ambassadors as a thank you coming from your side. Once again, thank you for choosing us and we are looking forward to welcoming you to craft more ‘Magnifique’ moments. Sincerely, Thomas Gassner General Manager

Responded May 28, 2018
Sofitel Kuala Lumpur Damansara
8.8
Excellent
Vincent from Singapore
Couple
Luxury Room, King Bed
Stayed 2 nights in July 2019

Excellent”

It's a nice hotel. The staff is friendly. The room we had was clean and the bed was huge and comfortable. The bathroom and Lavin toiletries were perfect. Going to and from downtown with Grab taxi is easy....about 20 mins. Alternatively, the MRT station "Pusat Bandar Damansara" is 10 minutes walk away . Cost Rm2.80 per ticket token to Bukit Bintang.....takes about 25 mins. Breakfast at Rm80 per person may be too expensive for the locals....but the spread is good. The staff were courteous too. The buffet dinner price is like any hotel in Singapore. Was ok for us..... The downside are the restaurants nearby....often they do not have many customers and look deserted. Their food and beverage prices are not cheap either! If time permits it is better to go downtown for food and shopping. A Supermarket at the basement is a big PLUS..... Its good if you just want a quiet, peaceful rest in Sofitel KL.

Reviewed July 16, 2019

Bonjour Mr. Vincent, Greetings from Sofitel kuala Lumpur Damansara ! It is my pleasure to read that back in 2019, you enjoyed the comfort of our rooms as well as the friendliness of our Ambassadors. In 2020, we would love for you to come back and revisit the beauty of our Sofitel as well as our services for you to enjoy it another time. My warmest regards, Clemence Berthon Guest Experience

Responded May 16, 2020
Sofitel Kuala Lumpur Damansara
9.6
Exceptional
fui from Malaysia
Solo traveler
Luxury Room, Twin Bed
Stayed 3 nights in September 2018

Very good facilities and beyond my expectation ”

Sofitel located within walking distant to subway station pusat Bandar damansara within 15mins distant from hotel to MRT station, you may walk tru the shopping mall named DC Mall ( pretty okay with Watsons's, BIG grocery, restaurants, cafes) all the way to subway station. the facities at Sofitel Hotel ( swimming pool, sauna, steam room and Gym) what you need all under one roof. tumb up for the best job of this hotel ^^

Reviewed September 25, 2018

Dear Guest, As a follow-up of your last review and kind comments, we hope to welcome you back to our hotel very soon. So please do not hesitate to contact us if you have any further enquiries. Sincerely, Franck Loison General Manager

Responded October 10, 2018
Sofitel Kuala Lumpur Damansara
8.8
Excellent
Michelle from Malaysia
Couple
Luxury Room, King Bed
Stayed 1 night in December 2018

Beautiful room and great facilities”

This is our 2nd stay at Sofitel Damansara - the room is very spacious and it is connected to a shopping mall with ample of food options, so you will never be hungry. There is also a BIG supermarket at the basement if you forgot anything. The downside (which can be an upside for some people) is the location of the hotel. The hotel is located in the posh area of Damansara Heights, but isn't well-connected to public transportation of the city, but nothing that a Grab ride can't easily solve for you. Besides that, the staff and facilities were excellent!

Reviewed February 16, 2019

Dear Michelle, Thank you for taking the time to review your stay with us. And we are glad to read that you enjoyed your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Responded February 25, 2019
Sofitel Kuala Lumpur Damansara
10.0
Exceptional
astrida from Australia
Solo traveler
Luxury Room, Twin Bed
Stayed 28 nights in December 2019

Very affordable if you take the time to shop around for a good room rate.”

I stayed here for four very relaxing and carefree weeks. Before I decided to stay in the Sofitel Damansara Hotel I checked their daily room rates for weeks until I found a great daily room rate to stay in a luxury room with complimentary daily buffet breakfasts. You couldn’t wish for a more comfortable and relaxed style of hotel of this standard. ALL employees only offered excellent customer service toward guests and visitors to the hotel. I look forward to my next stay..

Reviewed January 10, 2020

Bonjour Mrs Astrida, Greetings from Sofitel Kuala Lumpur Damansara ! It is my pleasure to read that back in the beginning of 2020, you were selected as our ''guest of the day''. As it is a special attention that we like to give to our dear guest's to provide an even better experience. We would love for you to come back later in 2020 and experience once again our hospitality once our facilities will have opened back. In the meantime we hope you and your family are safe and in good health. Kind regards, Pierre Lambertyn Guest Experience

Responded May 21, 2020
Sofitel Kuala Lumpur Damansara
8.4
Excellent
Meow from Malaysia
Business traveler
Luxury Room, King Bed
Stayed 1 night in February 2019

Stay-cation over the Chinese New Year’19 weekend”

Planned for a quiet stay and Sofitel Damansara provided not only that but enhanced and afforded a memorable “Guest of the Day” experience as well. Merci bien - for the attentive and warm hospitality at Club Millesime where an array of exciting food and beverages is available throughout afternoon tea, evening cocktail reception and breakfast. The upgraded Junior Suite was very comfortable, thoughtfully designed with a nice working study desk and located at a corner unit coupled with generous views towards Jalan Beringin of Damansara. The washroom fitted with a large bath tub and extended vanity granite top was luxurious and so was the walk-through wardrobe located across the bathroom. I really liked the Lanvin collection of hair and body care. Definitely shall return soon to be pampered, re-live and experience the Sofitel’s hospitality in the near future. Keep up the good work ya. Au revoir ...

Reviewed February 14, 2019

Dear Meow, Bonjour and thank you for taking the time to review your recent stay at Sofitel Kuala Lumpur Damansara. We are glad to know you enjoyed your stay with us. I, along with the team hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Responded February 17, 2019
Sofitel Kuala Lumpur Damansara
9.6
Exceptional
Christian from Germany
Business traveler
Luxury Room, King Bed
Stayed 2 nights in May 2018

Simply Fantastic - outstanding in every way with lots of attention to detail”

Excellent staff, friendly, attentive to detail, courteous and forthcoming; Outstanding state of the art facilities; Great and spacious room - clean, fantastic and clever amenities, huge bathroom with separate shower, toilet and bathtub; Close to the MRT; Eateries and grocery shopping across the hotel entrance (Damansara City); Overall one of the greatest hotel experiences in KL for both business visitors and family

Reviewed May 08, 2018

Bonjour Christian, Thank you for taking the time to share your experience with us. Your comment had delighted my day! I am glad that our property earned a raving fan like you. Once again, thank you for choosing us and we are looking forward welcoming you in the near future. Sincerely, Thomas Gassner General Manager

Responded May 28, 2018
Sofitel Kuala Lumpur Damansara
10.0
Exceptional
Chan from Malaysia
Solo traveler
Luxury Room, King Bed
Stayed 1 night in October 2019

5 star worthy!”

I LOVE Sofitel. I didn't have a great experience on the earlier day as my flight was delayed and in addition with the KL afternoon traffic, I thought this is going to be a bad day. When I arrived the hotel, I was greeted by one of the staff at the door and he directed me to the reception. The receptionist was very nice and guess what, they told me I was their "guest of the day"; hence upgraded my room and privileges. I got complimentary breakfast, afternoon tea and evening cocktails at the club floor. I totally didn't expect this and Sofitel mentioned this is one thing unique about them which is to surprise guests with upgrades. I am so thankful for Sofitel to select me to enjoy this surprise. Overall excellent stay!

Reviewed October 08, 2019

Bonjour Chan, Greetings from Sofitel Kuala Lumpur Damansara ! It is my pleasure to read that back in 2019, you were selected as our ''guest of the day''. As it is a special attention that we like to give to our dear guest's to provide an even better experience. We would love for you to come back later in 2020 and experience once again our hospitality once our facilities will have opened back. In the meantime we hope you and your family are safe and in good health. Kind regards, Clemence Berthon Guest Experience

Responded May 21, 2020
Sofitel Kuala Lumpur Damansara
8.4
Excellent
Kamarul from Malaysia
Solo traveler
Luxury Room, King Bed
Stayed 1 night in December 2017

Happy traveller ”

Wasnt sure if it was a good idea to have a one night stay here since there's more other hotel however for those who appreciate french style, cleanliness and quality service than this would be the place. Located across Damansara City Mall (walking distance) you can even go down the mall to have meals and beers. Also BENs grocer located UG of Damansara City Mall. Happy staying here.

Reviewed December 25, 2017

Bonjour Kamarul, Thank you for taking the time to share your experience with us. Your valuable feedback is highly appreciated. I am delighted to read that your overall experience with us was excellent. Once again, thank you for choosing us and we are looking forward welcoming you to craft another ‘Magnifique’ experience. Sincerely, Thomas Gassner General Manager

Responded May 28, 2018
Sofitel Kuala Lumpur Damansara
9.2
Exceptional
Kean from Malaysia
Couple
Luxury Room, King Bed
Stayed 2 nights in July 2020

Live The French Way”

Indeed is my first time staying with Sofitel Damansara KL. I find the hotel is nice and safe during this period of time. Will be back.

Reviewed July 30, 2020

Dear Mr Kean, Greetings from Sofitel Kuala Lumpur Damansara. We are happy to know that your first experience in our hotel pleased you, especially regarding the situation. Maintaining our standards and providing the best service while keeping you safe was our main challenge, and we are delighted that you enjoyed it. We are looking forward to welcoming you again. In the meantime, please stay safe and take care of yourself, Warmest regards, Pierre Lambertyn, Guest Experience

Responded August 01, 2020
Sofitel Kuala Lumpur Damansara
9.6
Exceptional
JUNG from Malaysia
Solo traveler
Luxury Room, King Bed
Stayed 1 night in September 2018

Magnificent staycation ”

The hotel design’s both practical and gorgeous. Huge fan of the washroom with Lanvin toiletries, and beautiful bathtub. The bed, super comfy and huge. Love the Nespresso coffee and TWG teas in the room. Really recommend their club lounge on the 22nd floor. Especially loved its decor, attentive and friendly service, delicious and visually pleasing food(for a la crate breakfast, I recommend “minute steak and egg”on the menu, the steak was cooked to perfection ) and drinks(their signature cocktail called “the Link” was deliciously refreshing ). I also enjoyed using the 24 hour gym, the sauna room with beautiful light maple colored wood and steam room with luxurious marble. Due to the rain, couldn’t enjoy their pool, but looked nice. One of their restaurants called Kwee Zeen has “build your own salad” on the menu, and I had it with smoked duck breast and Cajun chicken, so good. Overall, I loved Sofitel, the staff always saying bonjour. Was truly staycation magnifique.

Reviewed September 19, 2018

Dear Guest, As a follow-up of your last review and kind comments, we hope to welcome you back to our hotel very soon. So please do not hesitate to contact us if you have any further enquiries. Sincerely, Franck Loison General Manager

Responded October 10, 2018
Sofitel Kuala Lumpur Damansara
8.8
Excellent
WAN from Malaysia
Couple
Luxury Room, King Bed
Stayed 3 nights in January 2021

Questionable service, but excellent room & facilities”

Had a great start to my short stay on Sun 3 Jan. Check-in process was quick & smooth (except for one female staff nearby who was unmasked when speaking to me, which made me uncomfortable), facilities were in great condition and the room was well-lit & well-designed. No issues there at all and things were neat and clean. When we got back to the hotel one night, it was late and so I requested for 6 bottles of water as I'd received 4 additional bottles of water the night before. I was told by a staff member that 2 at a time was the max that could be provided, which was very odd and clashing with what I had experienced the previous night. I communicated this to the staff, whose only response was 'Oh, ok then.' We would have been fine with only 2 at a time if this was communicated at any point. This is also a really odd policy because we may not want to repeatedly call housekeeping each time we finish a 500ml bottle. In addition, I am thirty this year and have travelled to different countries and also stayed in Sofitel BKK; this is the first time I've heard of such an inane policy limiting a guest to only 2 bottles. If you do insist to enforce this in future, best you include the info on your Agoda page so people have a heads up to not book rooms for this particular branch if they wish to request for additional water bottles. That was a minor blip during my stay, but the most unacceptable to me was during my checkout today Wed 6 Jan AM when I was attended by a staff who only had his mask half-on, below his nose. I requested he pull it back up; my friend and I were appropriately masked. He was reluctant, citing "my glasses would get misty" i.e. his glasses would fog up upon pulling it up. My friend with me, the other guest, was also bespectacled, and yet she had her mask on properly. I insisted, and he did so... only to not pull it up again when it fell down past his nose. I had politely interrupted his previous question of 'when will you be coming back to stay with us?

Reviewed January 06, 2021
9.2
Exceptional
Azni from Malaysia
Business traveler
Luxury Room, Twin Bed
Stayed 2 nights in February 2018

Very new hotel with awesome facilities.”

Have to pay for parking fees. Accessibility from the main road is quite tricky. Nice architecture for a business hotel. I was lucky I was given a view of Bukit Damansara. Other rooms may face another tall building.

Reviewed February 08, 2018

Bonjour Azni, Thank you for taking the time to share your experience with us. Your valuable feedback is highly appreciated. I am delighted to read that your overall experience with us was excellent and please rest assured that our management is finding the best solution on the parking for our in house guest as Guest Experience is our first priority. Once again, thank you for choosing us and we are looking forward welcoming you to craft another ‘Magnifique’ experience. Sincerely, Thomas Gassner General Manager

Responded May 29, 2018
Sofitel Kuala Lumpur Damansara
9.6
Exceptional
Jia from Malaysia
Group
Luxury Room, Twin Bed
Stayed 1 night in December 2020

Amazing value for money”

Sofitel offers luxury beyond what I imagined for the price I paid. The rooms and bathroom were clean and comfortable and it doesn't feel as lived in as many other hotels in the area. The only warning is that the attached mall is kind of dead - only ONE restaurant was open the whole weekend. (I've never seen a closed Family Mart!) But that isn't much of an issue because the hotel itself has a fair share of dining options and there are plenty of restaurants in short driving distance.

Reviewed December 15, 2020
7.6
Very good
jwo from Malaysia
Business traveler
Luxury Room, King Bed
Stayed 5 nights in December 2018

A great hotel that needs some fine tunes”

It is a great hotel. There are few awards saying that this hotel has the best lobby. I do not know what are the evaluation criteria are but there are some pillars in the lobby, which I do not know why the hotel gets the awards. Anyway, few things to improve are the cleanliness and infrastructure. Cleanliness, the windows are not very clean. It is being cleaned but stains of cleaning wipes were seen and the top of wardrobe were having dust. Infrastructure wise, the safe box's batteries were dead and not replaced (informed but less follow up), sauna facility is small and not hot and lobby is a bit crowded. The pick-up and drop-off point/ entrance is crowded during peak hours, lack of parking area nearby. These need to be improved. Overall it is quite a good hotel but location wise is a bit isolated (near Damansara City Mall) to everywhere nearby. As a business traveler, I think it fits the purpose.

Reviewed December 18, 2018

Dear jwo, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We very much appreciate you taking the time to review your stay with us. It is always a pleasure to receive positive feedback. I will also look into the points you mentioned, as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience

Responded December 20, 2018
Sofitel Kuala Lumpur Damansara
8.0
Excellent
Abdul from United Kingdom
Family with young children
Luxury Room, King Bed
Stayed 3 nights in December 2019

Business oriented hotel, with children concession”

Staff. The staff at the breakfast buffet were impeccible, they were the nicest people in any hotel I've met. Accomodating and sincerely warm. The staff around the rest of the hotel were a little bit unapproachable, Location is in Damansara City, great for business travellers who have appointments around that area but not ideal for holiday travellers who would need to take transport into the city centre. As a holiday traveller I wouldn't stay in this area again. Cleanliness. Rooms were clean but the carpets in the room were an awful colour and design that looks like it was chosen so it would hide any marks/dirt. The design of the carpet looked a but dirty, even though it wasn't. There was fumigation during out stay, there were 4 dead roaches in the hallway that fell from the ceiling. We saw loads of young families in the hotel, a childs/toddlers playroom would have been a nice feature.

Reviewed December 22, 2019

Bonjour Abdul, Greetings from Sofitel Kuala Lumpur Damansara ! It is always a pleasure to read such a constructive feedback, and I would like to thank you for taking the time to write it. I am truly sorry for the inconvenience you met throughout your stay, but on the other hand I am thrilled to know that our staff, especially the one from our F&B outlet, left you a very good memory ! Also, your remarks concerning our facilities are really helpful, and feel certain that I will let my supervisor know. Please stay safe and take care of you and your family, Warmest regards, Pierre Lambertyn, Guest Experience

Responded May 22, 2020
Sofitel Kuala Lumpur Damansara
8.0
Excellent
Jaaidev from Malaysia
Couple
Luxury Room, King Bed
Stayed 1 night in October 2017

Location”

Location is strategic given that I was looking to stay around the Damansara area, however given it being a new property not many are aware of its location, especially where the Lobby Entrance is situated so it's difficult to call a cab/Uber/Grab. My recommendation is for the hotel to partner up with Uber & Grab to make it easier for drivers to locate the hotel.

Reviewed November 08, 2017

Bonjour Jaaidev, Thank you for taking the time to share your experience with us. Kindly be informed that the map on Google and Waze has been well updated for the easy convenience for our guest and driver on Uber/Grab. Once again, thank you for choosing us and looking forward welcoming you soon. Sincerely, Thomas Gassner General Manager

Responded May 28, 2018
Sofitel Kuala Lumpur Damansara
7.6
Very good
Wan from Malaysia
Business traveler
Luxury Room, Twin Bed
Stayed 1 night in July 2020

Staff reception & housekeeping”

I’m not very happy with the engagement between hotel staff where by not friendly. Kindly please notify your guest with well communicate ie, reminder or notice if anything wrong doing by guest. Perhaps this will be my last stay at Sofitel Damansara. For sure not recommended. I’m quite dissappointed, staying for 4 nights but unfortunately poor service that I get during my stay. Kindly improve on your staff communication skill for the bright future.

Reviewed August 01, 2020

Dear Wan, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that our service was not up to your expectations. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Kind Regards Guest Experience Team

Responded September 02, 2020
Sofitel Kuala Lumpur Damansara
6.4
Good
Melissa from Malaysia
Couple
Luxury Room, King Bed
Stayed 2 nights in August 2017

New Hotel”

it's a new hotel in damansara area, the breakfast is ok but for a 5 star hotel I think the choices of food can be more,stayed for 2 nights and the breakfast is nearly same for the 2 days . The room is clean and big. only 1 thing to complaint, if you are driving there please prepare yourself for the expensive parking rate cause the hotel is sharing the packing with dc mall (easily up to rm30 per day) sofitel damansara management, please do something with this.

Reviewed August 21, 2017

Bonjour Melissa, Thank you for taking the time to share your experience with us. Your valuable feedback is highly appreciated. I am delighted to read that your overall experience with us was excellent and please rest assured that our management is finding the best solution on the parking for our in house guest as Guest Experience is our first priority. Once again, thank you for choosing us and we are looking forward welcoming you to craft another ‘Magnifique’ experience. Sincerely, Thomas Gassner General Manager

Responded May 28, 2018
Sofitel Kuala Lumpur Damansara
8.4
Excellent
Shahiran from Singapore
Family with young children
Luxury Room, King Bed
Stayed 2 nights in December 2018

A good hotel but with poor service”

Pros : new hotel, comfy bed, clean and spacious room, very good location with nearby supermarket. Cons : Front Desk staffs were incompetent and has very poor customer service. When I arrived at the hotel at 2.45pm, the staff told me that my room is not ready and told me to wait for 1 hour. When I asked why, the staff told me that other guest checked out late and also said that I can checked out late as well but at my own risk. Sofitel management, you guys really need it fixed seriously.

Reviewed December 24, 2018

Dear Shariran, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We very much appreciate you taking the time to review your stay with us. It is always a pleasure to receive positive feedback. I will also look into the point you mentioned regarding the front office, as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience

Responded December 24, 2018
Sofitel Kuala Lumpur Damansara
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

null