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Experience luxury and convenience at the stylish Sofitel London Heathrow Hotel. Perfectly located near the airport, it's an ideal choice for discerning travelers. Enjoy comfortable, air-conditioned rooms with complimentary Wi-Fi, a safe, and a refreshing shower. Indulge in breathtaking city views, personalized breakfast options, and top-notch pampering at the on-site salon. Unwind with a drink at the exclusive bar, or upgrade for lounge access and personalized service. Don't miss out on this unforgettable stay at Sofitel London Heathrow. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Sparkling clean
330 meters to public transportation
Check-in [24-hour]
Excellent room comfort & quality
Front desk [24-hour]
Airport transfer
Car park
Shuttle service
Fitness center
Free Wi-Fi in all rooms!
Check-in/out [express]
Luggage storage
15 travelers have booked today.
Based on 14,163 verified reviews
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Location rating score
Value for money | 8.0 |
Distance to city center | 10miles |
Location rating | 9.5 |
Nearest airport | Heathrow Airport (LHR) |
Distance to airport | 2.6 km |
Does Sofitel London Heathrow Hotel offer laundry services?
Yes! Sofitel London Heathrow Hotel includes laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.
What precautions does Sofitel London Heathrow Hotel take in terms of hygiene, safety, and cleanliness?
Sofitel London Heathrow Hotel comply with our mandatory standard for cleanliness and safety by providing hand sanitizer and daily disinfection in common areas. This property also comes prepared with first aid kit, free face masks, staff trained in safety protocol, sterilizing equipment, temperature check for guests and staff, and doctor/nurse on call for greater safety precautions and hygiene protocols.
Are there ATM on-site at Sofitel London Heathrow Hotel?
Absolutely! The perks of staying at Sofitel London Heathrow Hotel include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday vacation.
What bars are close by Sofitel London Heathrow Hotel?
While lodging at Sofitel London Heathrow Hotel, indulge in your evening or night out at Plaza Premium Lounge T5 Departures to make the most out of your nightlife.
What is the minimum age requirement for visitor at Sofitel London Heathrow Hotel?
Sofitel London Heathrow Hotel only allows guests that are above 3 years old to stay at this property. In case you're looking for child- or family-friendly properties, please navigate to property facilities filter feature and select the "family/child friendly" filter for more selections.
When was Sofitel London Heathrow Hotel built?
Sofitel London Heathrow Hotel was built in 2008.
What was the average room rate for Sofitel London Heathrow Hotel been in the past month?
The average room rate for Sofitel London Heathrow Hotel in the past month is 259.21 GBP, compared to city's average of 173.32 GBP.
What payment cards are supported at Sofitel London Heathrow Hotel?
Sofitel London Heathrow Hotel supports up to 5, with payment card selections consisting of MasterCard, Cash, Visa, and American Express.
What is the average rating that verified Solo travelers' have given to Sofitel London Heathrow Hotel?
Past solo travelers that have stayed at this property have given Sofitel London Heathrow Hotel an average rating of 8.7. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Business travelers' have given to Sofitel London Heathrow Hotel?
Past business travelers that have stayed at this property have given Sofitel London Heathrow Hotel an average rating of 8.2. You can look up more detailed customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Families with young children have given to Sofitel London Heathrow Hotel?
Verified families with young children that have stayed at this property have given Sofitel London Heathrow Hotel an average rating of 8.5. You can look up more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.
Luxury and Convenience at Sofitel London Heathrow Hotel
Located just minutes away from the airport, Sofitel London Heathrow Hotel offers a luxurious and convenient stay for travelers visiting the vibrant city of London. This 5-star hotel, built in 2008 and renovated in 2005, boasts a stunning design and impeccable service that will exceed the expectations of even the most discerning guests.
With its prime location, guests at Sofitel London Heathrow Hotel can enjoy easy access to the airport terminals, making it the perfect choice for those with early morning or late-night flights. The hotel's proximity to the city center, only 10 miles away, allows guests to explore London's iconic landmarks and attractions with ease.
Check-in at Sofitel London Heathrow Hotel begins at 03:00 PM, giving guests ample time to settle in and unwind after their journey. The hotel features a total of 605 beautifully appointed rooms, offering a range of options to suit every traveler's needs. Whether you're traveling for business or leisure, you'll find comfort and elegance in every corner of this magnificent hotel.
Families traveling with children will appreciate the child-friendly policy at Sofitel London Heathrow Hotel. Children between the ages of 3 to 11 can stay free of charge, making it an ideal choice for a family getaway. The hotel's spacious rooms and thoughtful amenities ensure a comfortable stay for guests of all ages.
When it's time to check-out, guests have until 12:00 PM to bid farewell to this exceptional hotel. Whether you're catching a flight or continuing your journey in London, the dedicated staff at Sofitel London Heathrow Hotel will ensure that your stay is memorable and hassle-free. Book your stay today and experience the perfect blend of luxury, convenience, and warm hospitality at Sofitel London Heathrow Hotel.
Unwind and Indulge in Luxury at Sofitel London Heathrow Hotel's Entertainment Facilities
Sofitel London Heathrow Hotel offers a plethora of entertainment facilities to make your stay truly unforgettable. Whether you're in the mood for some retail therapy, a refreshing drink at the bar, or a pampering session at the salon, this hotel has it all.
Step into the world of luxury shopping at the on-site shops, where you can browse through a curated selection of designer brands and indulge in a little retail therapy. From fashion and accessories to beauty products and souvenirs, you'll find everything you need right at your fingertips.
After a long day of exploring the vibrant city of London, unwind and relax at the hotel's stylish bar. Sip on expertly crafted cocktails, sample a wide range of fine wines, or simply enjoy a refreshing pint of beer. The bar's sophisticated ambiance provides the perfect setting to socialize with friends or colleagues, or simply to sit back and enjoy some quiet time.
For those seeking a little pampering, the salon at Sofitel London Heathrow Hotel is the place to be. Treat yourself to a rejuvenating massage, indulge in a luxurious facial, or get a stylish haircut. The professional and experienced staff will ensure that you leave feeling refreshed, revitalized, and ready to take on the world.
With its exceptional entertainment facilities, Sofitel London Heathrow Hotel offers a truly indulgent experience for every guest. Whether you're looking to shop, unwind with a drink, or pamper yourself, this hotel has everything you need to make your stay truly memorable.
Stay Active at Sofitel London Heathrow Hotel's State-of-the-Art Fitness Center
At Sofitel London Heathrow Hotel, we understand the importance of maintaining an active lifestyle, even while traveling. That's why we offer our guests access to our world-class fitness center, designed to cater to all your exercise needs. Whether you're a fitness enthusiast or just looking to stay in shape, our state-of-the-art facility is equipped with the latest cardio and strength training equipment, ensuring a comprehensive workout experience. From treadmills and elliptical machines to weight benches and free weights, you'll find everything you need to achieve your fitness goals.
What sets our fitness center apart is not only its top-notch equipment, but also its 24-hour availability. We understand that our guests have busy schedules, so we offer round-the-clock access to our fitness center, allowing you to work out whenever it suits you best. Whether you prefer an early morning jog or a late-night sweat session, our fitness center is always open and ready to accommodate your needs.
Best of all, our fitness center is completely free for all guests. We believe that staying fit and healthy should be accessible to everyone, which is why we offer complimentary access to our facility. So, whether you're staying with us for business or leisure, you can enjoy a rejuvenating workout without any additional cost.
Stay active and energized during your stay at Sofitel London Heathrow Hotel by taking advantage of our exceptional fitness center. With its state-of-the-art equipment, 24-hour availability, and complimentary access, you'll have everything you need to maintain your fitness routine and feel your best while away from home.
Unparalleled Convenience at Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel offers a range of exceptional convenience facilities that will ensure a seamless and comfortable stay for every guest. With 24-hour room service, you can indulge in delicious meals and refreshing beverages without ever leaving the comfort of your room. The hotel also provides laundry service and dry cleaning, allowing you to effortlessly maintain your wardrobe during your stay. Additionally, the safety deposit boxes offer peace of mind, ensuring the security of your valuable belongings throughout your visit.
The dedicated concierge team at Sofitel London Heathrow Hotel is always available to assist you with any requests or inquiries, ensuring that your every need is met. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to effortlessly stay in touch with loved ones or catch up on work. For those who prefer a designated smoking area, the hotel offers a comfortable space where you can enjoy your cigarette in a relaxed environment. With luggage storage and daily housekeeping services, you can explore the city without any worries, knowing that your belongings are safe and your room is kept in pristine condition. Experience unparalleled convenience and comfort at Sofitel London Heathrow Hotel.
Convenient Transport Facilities at Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel offers a range of convenient transport facilities to ensure a seamless and stress-free stay for its guests. Located just minutes away from Heathrow Airport, the hotel provides a hassle-free airport transfer service, allowing guests to easily reach their destination upon arrival. Whether you're traveling for business or leisure, this service ensures a smooth transition from the airport to the hotel and vice versa.
For guests who prefer to drive, Sofitel London Heathrow Hotel offers a car park onsite. With self-parking options available, guests have the flexibility to park their vehicles securely and conveniently during their stay. Please note that car park charges are applied, providing peace of mind knowing that your vehicle is well taken care of.
If you prefer not to drive, the hotel also offers a car hire service, allowing you to explore the vibrant city of London at your own pace. Alternatively, the hotel's dedicated concierge team can assist in arranging a taxi service, ensuring you reach your desired destinations comfortably and efficiently. With these transport facilities readily available, Sofitel London Heathrow Hotel ensures that your travel needs are met, allowing you to focus on enjoying your stay in this luxurious and well-connected hotel.
Luxurious Room Facilities at Sofitel London Heathrow Hotel
Indulge in a world of luxury and comfort at Sofitel London Heathrow Hotel, where every detail has been carefully curated to ensure a memorable stay. Step into your elegantly appointed room and be greeted by a refreshing blast of air conditioning, providing the perfect temperature to relax and unwind. Slip into a plush bathrobe and enjoy the convenience of having a daily newspaper delivered to your doorstep, keeping you informed and entertained throughout your stay.
For those who like to stay well-groomed, a hair dryer is provided in each room, allowing you to effortlessly style your hair before heading out for the day. Stay entertained with a state-of-the-art television, offering a wide range of channels to suit every taste. Quench your thirst with the well-stocked mini bar, offering a selection of beverages and snacks for your enjoyment.
Additionally, each room is equipped with satellite/cable TV, ensuring that you never miss your favorite shows or sporting events. Whether you're traveling for business or leisure, the room facilities at Sofitel London Heathrow Hotel are designed to exceed your expectations and provide a truly luxurious experience.
Indulge in Culinary Delights at Sofitel London Heathrow Hotel
Experience a gastronomic journey like no other at Sofitel London Heathrow Hotel, where a range of dining facilities await to tantalize your taste buds. Whether you're in the mood for a quick bite or a lavish dining experience, this hotel has it all.
Start your day off right with a scrumptious breakfast buffet at the hotel's elegant restaurant. Indulge in a wide selection of freshly baked pastries, seasonal fruits, and hearty hot dishes, all prepared with the finest ingredients. The restaurant's stylish and contemporary ambiance sets the perfect tone for a delightful morning meal.
For a more casual dining experience, head to the hotel's coffee shop, where you can enjoy a cup of freshly brewed coffee or tea accompanied by a selection of delectable snacks and light bites. The cozy atmosphere and friendly staff make it the ideal spot to unwind and recharge during your stay.
If you prefer the convenience of dining in the comfort of your own room, take advantage of the 24-hour room service offered at Sofitel London Heathrow Hotel. From gourmet sandwiches to international cuisine, the extensive room service menu caters to all tastes and cravings.
With its diverse range of dining options, Sofitel London Heathrow Hotel ensures that every guest's culinary desires are met. Whether you're a food enthusiast or simply looking for a satisfying meal, this hotel's dining facilities are sure to leave you craving for more.
Luxurious and Spacious Rooms at Sofitel London Heathrow Hotel
Experience ultimate comfort and elegance at Sofitel London Heathrow Hotel with a variety of room types to suit every traveler's needs. From the spacious 1 Bedroom Suite, featuring a sofa bed and a king bed, to the cozy Classic Queen Room with a queen bed, there is something for everyone.
Indulge in the opulence of the Luxury King Room, offering 32 square meters of space and a plush king bed for a restful night's sleep. For those traveling with a companion, the Superior 2 Single Beds room provides ample space with its 28 square meters and two single beds. Families will find the Family Room perfect for their stay, ensuring a comfortable and enjoyable experience.
By booking these exquisite rooms on Agoda, you can take advantage of the best prices available and enjoy a hassle-free experience. Agoda offers a seamless booking process, ensuring that you can secure your preferred room type at the click of a button. Don't miss out on the opportunity to stay in these luxurious accommodations at Sofitel London Heathrow Hotel.
Discover the Vibrant Surroundings of Sofitel London Heathrow Hotel
Nestled in the heart of London, United Kingdom, Sofitel London Heathrow Hotel offers a luxurious and convenient stay for both business and leisure travelers. Located just moments away from London Heathrow Airport, this 5-star hotel provides easy access to the bustling city and all its attractions.
Step outside the hotel and immerse yourself in the vibrant surroundings. Explore the nearby areas such as Hounslow, a charming suburban town with a rich history and a variety of shops, restaurants, and cultural attractions. Take a leisurely stroll through the picturesque Bedfont Lakes Country Park, where you can enjoy beautiful lakes, wildlife, and peaceful walking trails.
For those seeking retail therapy, the famous Westfield London shopping center is just a short drive away. Discover a world of fashion, dining, and entertainment with over 300 stores to choose from. Additionally, history enthusiasts can visit the nearby Windsor Castle, the oldest and largest inhabited castle in the world, and marvel at its grandeur and rich heritage.
With its prime location and proximity to various attractions, Sofitel London Heathrow Hotel is the perfect base to explore the vibrant surroundings of London, United Kingdom.
Convenient Transportation Options from the Nearest Airports to Sofitel London Heathrow Hotel
Located in the bustling city of London, the Sofitel London Heathrow Hotel offers a luxurious and convenient stay for travelers. Situated in close proximity to Heathrow Airport, getting to the hotel is a breeze.
If you are arriving at Heathrow Airport, you can easily reach Sofitel London Heathrow Hotel by taking advantage of the hotel's direct covered walkway from Terminal 5. This means you can step off your flight and be at the hotel in no time, without the need for additional transportation. For those arriving at other terminals, you can hop on the Heathrow Express, a fast and frequent train service that connects all terminals with Heathrow Central Station. From there, it's just a short walk to the hotel.
If you are flying into another airport in London, such as Gatwick or Stansted, there are several transportation options available. The most convenient way to reach Sofitel London Heathrow Hotel from these airports is by taking a direct train to Paddington Station in central London, and then transferring to the Heathrow Express. Alternatively, you can take a taxi or private car service directly to the hotel, which will provide a comfortable and hassle-free journey.
No matter which airport you arrive at, getting to Sofitel London Heathrow Hotel is a seamless and stress-free experience. With its prime location and excellent transportation links, this hotel is the perfect choice for travelers looking for convenience and luxury during their stay in London.
Discover the Tranquil Surroundings of Sofitel London Heathrow Hotel
Nestled in the heart of London, the Sofitel London Heathrow Hotel offers a serene and peaceful escape from the bustling city. Surrounded by a plethora of landmarks and attractions, guests can enjoy a range of activities during their stay.
Just a stone's throw away from the hotel, guests can explore the beautiful Cranford Park. This picturesque park offers lush greenery, tranquil walking trails, and stunning views, making it the perfect spot for a leisurely stroll or a relaxing picnic.
For those seeking a bit of adventure, the Spartac Acrobatics and Gymnastics Club is located nearby. This state-of-the-art facility offers a range of classes and activities for all ages and skill levels. Whether you're a beginner looking to try something new or an experienced gymnast wanting to refine your skills, Spartac is sure to provide an exhilarating experience.
If you're in the mood for some retail therapy, the nearby Avenue Park is home to a variety of shops, boutiques, and restaurants. From high-end fashion to local artisanal crafts, there's something for everyone to enjoy.
After a day of exploring, guests can unwind and relax at the Laurel Lodge Clinic, located just minutes away from the hotel. This luxurious spa offers a range of treatments and therapies, including massages, facials, and body wraps, ensuring guests leave feeling rejuvenated and refreshed.
With its convenient location and proximity to these landmarks and attractions, Sofitel London Heathrow Hotel is the perfect choice for travelers looking to experience the best of London while enjoying a tranquil and peaceful retreat.
Convenient Public Transport Stations Near Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel is strategically located near several public transport stations, making it a convenient choice for travelers seeking easy access to different parts of London and beyond.
For those arriving or departing by train, West Drayton Train Station, Staines Train Station, Ashford Surrey Train Station, Feltham Train Station, and Hayes And Harlington Train Station are all within a short distance from the hotel. These stations provide excellent connections to major cities and towns in the surrounding area, allowing guests to explore the beauty of the United Kingdom at their own pace.
If you prefer using the London Underground, the hotel is also close to several tube stations. Hatton Cross Tube Station, Hounslow West Tube Station, and Heathrow Terminals 1, 2, 3 Tube Station are all within easy reach. These stations offer convenient access to central London and its famous attractions, as well as other parts of the city. Additionally, Heathrow Terminal 4 Tube Station and Heathrow Terminal 5 Railway Station are nearby, providing hassle-free connections to Heathrow Airport terminals for those catching flights.
With its proximity to a variety of public transport options, Sofitel London Heathrow Hotel ensures that guests can navigate London and its surroundings with ease, making it an ideal choice for both business and leisure travelers.
A Culinary Journey at Sofitel London Heathrow Hotel
Indulge in a culinary journey during your stay at Sofitel London Heathrow Hotel, with a plethora of dining options right at your doorstep. Whether you're craving authentic Asian flavors or a comforting cup of coffee, you'll find it all within walking distance. Start your day with a freshly brewed coffee from Caffe Nero Staines, located just a short stroll away. For a taste of the East, head to Zen Oriental Restaurant and savor their exquisite selection of traditional Chinese and Japanese dishes. If you're in the mood for some classic British pub fare, Three Magpies and Flaming Grill are both excellent choices. Super Singh's and Red Rose Tandoori offer mouthwatering Indian cuisine, while Cake Owls is a must-visit for those with a sweet tooth. Sports enthusiasts can catch the latest game at the Sports Bar at the Sheraton Skyline, while foodies can delight in the farm-to-table creations at OXBO Kitchen. And for a quick and delicious bite, Super Perfect Pizza is always a reliable option. With such a diverse array of dining options, your taste buds will never be bored during your stay at Sofitel London Heathrow Hotel.
Shop 'til you drop at Two Rivers Shopping Centre and Heathrow TIC
Located just a stone's throw away from Sofitel London Heathrow Hotel, you'll find the Two Rivers Shopping Centre and Heathrow TIC, offering a shopping experience like no other. Indulge in a day of retail therapy as you explore the wide range of stores and boutiques at Two Rivers Shopping Centre. From high-street fashion brands to luxury designer labels, there's something to suit every style and budget. After a successful shopping spree, head over to the Heathrow TIC, where you can find an array of duty-free shops offering an extensive selection of cosmetics, fragrances, electronics, and more. Whether you're looking for a new outfit, a special gift, or simply want to treat yourself, these shopping landmarks near Sofitel London Heathrow Hotel have got you covered.
Affordable Luxury at Sofitel London Heathrow Hotel
Indulge in a luxurious stay at Sofitel London Heathrow Hotel without breaking the bank! With an average price of $246 per room, this upscale hotel offers exceptional value for money. Compared to the average price of a hotel room in London, which is $260, Sofitel London Heathrow Hotel provides a more affordable option without compromising on quality and comfort.
Nestled within the bustling city of London, this hotel offers a tranquil oasis for weary travelers. From the moment you step into the elegant lobby, you'll be greeted by a warm and inviting atmosphere. The stylishly appointed rooms are designed with your comfort in mind, featuring plush bedding, modern amenities, and breathtaking views of the surrounding area.
Whether you're traveling for business or leisure, Sofitel London Heathrow Hotel offers a range of facilities to enhance your stay. Unwind in the spa and wellness center, take a dip in the indoor pool, or savor delectable cuisine at the on-site restaurant. With impeccable service and a prime location near Heathrow Airport, this hotel is the perfect choice for discerning travelers seeking luxury at an affordable price.
Terrific Staff, Great Amenities, and Perfect Location
Sofitel London Heathrow Hotel has received rave reviews from its guests, who have praised the hotel for its excellent staff, terrific amenities, and perfect location. The staff at the hotel are known for being friendly, welcoming, and helpful, making guests feel right at home from the moment they arrive. The rooms are described as lovely, well-designed, and clean, providing a comfortable and relaxing atmosphere for guests to unwind in. The hotel's location is also highly praised, with guests appreciating its convenience and quietness. Additionally, the hotel offers great value for money, with guests noting that the room service food is gourmet and delicious. Overall, guests highly recommend Sofitel London Heathrow Hotel for a great stay in London.
Luxury and Convenience at Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel has garnered an impressive overall rating of 8.8, reflecting the exceptional experiences of its satisfied guests. This luxurious hotel offers a perfect blend of comfort, convenience, and impeccable service, making it an ideal choice for travelers seeking a memorable stay.
One of the standout features of Sofitel London Heathrow Hotel is its prime location, earning a remarkable rating of 9.4. Situated within London Heathrow Airport, this hotel provides unparalleled convenience for travelers with early morning or late-night flights. Guests can enjoy a seamless transition from the airport terminal to their elegantly appointed rooms, saving valuable time and energy.
The hotel's commitment to cleanliness is evident in its outstanding rating of 9.2. Guests can expect immaculate rooms and pristine public areas, ensuring a hygienic and comfortable stay. The well-maintained facilities, which received a rating of 8.5, further enhance the overall experience. From the well-equipped fitness center to the sophisticated meeting rooms, Sofitel London Heathrow Hotel offers everything guests need for both business and leisure purposes.
The dedicated and professional staff at Sofitel London Heathrow Hotel also contribute to its stellar reputation, with a commendable rating of 8.8 for staff performance. Guests can expect warm and welcoming service throughout their stay, with attentive staff members always ready to assist with any requests or inquiries.
With its luxurious accommodations, convenient location, exceptional cleanliness, top-notch facilities, and attentive staff, Sofitel London Heathrow Hotel is the perfect choice for travelers looking for a truly memorable and hassle-free stay. Whether you're traveling for business or pleasure, this hotel guarantees an unforgettable experience from the moment you step through its doors.
Excellent8.6
Facilities
Exceptional9.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 3 year(s).
Nepresso coffee machine is provided for Luxury room, Prestige Suite, Opera Suite and Imperial Suite
Provided by verified guests of
Excellent
10 most recent verified ratings received by the property
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330 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
The Sofitel Hotel at Heathrow Terminal 5 is fantastic.”
This is my second stay here, and it's really super convenient to catch a flight from here. There's also an underground or Elizabeth train to downtown! The key is that although this hotel is next to the airport, it's very quiet, and the rooms are always very clean! The gym is great and meets my requirements! Finally, after staying in almost all the hotels in the UK, I found that the breakfast here is the best, even though it's the same full British breakfast, the quality of the food here is the best! I love it here and will come back next time.
Decent hotel with reservations”
Overall decent hotel, with excellent location if all you care about is proximity to LHR airport. The room and bathroom both feel spacious, there’s a very wide space for you to open your luggage (you could actually lay both halves of one large suitcase flat) and the contents of the minibar are free (mini bottles of gin, smallish bottles of beer, water, apple juice, soda water and tonic water and three cans of coke). Nespresso coffee machine, with 4 different capsules. Bath towels which aren’t especially plush, but are at least 1m wide. The provided pens are pretty and also have stylus ends. The breakfast is also very nice (full English, continental, and other options, including made to order omelettes waffles and pancakes). However, there are some places that fall weirdly short of expectations. The windows of most rooms open into the interior of the hotel. The (slightly rough) toilet paper comes out of a slit under the washroom counter and the roll fell to the floor after a few uses (we couldn’t quite work out how they were placed, there was a bit of a lattice of unfinished wood there and no recognizable loo roll-related infrastructure). The shower room has two fixed shower heads, both very high, but the only handheld shower head is in the uncurtained and rather narrow bathtub. The bathroom counter is a bit high, and exacerbated by the rim of the sink rising over an inch from it. The air quality set off my nasal allergies, and there are no air filters or humidifiers available. There is only one USB outlet in the room (on the desk), and of the two electrical sockets also on the desk one of them didn’t work (the top hole was blocked). No sockets anywhere near the beds, and the light switches near the bed could turn off the bathroom lights but not on. The hotel information is on a PDF file available through a QR code but it doesn’t include the checkout time or where to have your breakfast. And the location is awesome for accessing terminal 5 of the airport, but about an hour away from the closest tourist spots by public transportation.
Dear Winnie, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Perfect start to our journey”
The Sofitel hotel was exceptional in every way, the room was perfect for 1 night, the bed was super comfortable and the pillows soft and fluffy. We enjoyed a drink in the bar and an evening meal, all excellent quality and attentive staff. The hotel is about a 6 min if that walk and a lift to Terminal 5 all under cover, perfect! It made the start of our journey so easy. I would definitely recommend this hotel and we would stay again.,
Dear Christine, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Luxury ”
Certainly on the luxury end of travel and while it does therefore cost a bit more than I would usually consider paying the fact that it is right in T5 and the clean, high end facilities makes it worth paying that extra money. I do think for the price you pay they could throw in a complimentary fast track or some extra. The breakfast was nice but Certainly was NOT worth £54 for me and my 14year old grandson and he was not allowed in the plunge pool for some silly reason which was somewhat disappointing. Also the TVs in the bathroom are just for show as we were told none of them worked! Other than these few minor issues it was a very pleasant start to our holibops. Thank you
Dear Imelda, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Fantastic Stay!”
Our stay at this hotel was absolutely fantastic! From the moment we arrived, we were impressed with the exceptional service provided by the staff. They were friendly, attentive, and went above and beyond to ensure our comfort throughout our stay. The facilities were top-notch, offering everything we needed for a comfortable and enjoyable experience. The location was perfect, conveniently situated near the airport, making it incredibly convenient for our travel plans. The cleanliness of the hotel was impeccable, and we felt safe and well taken care of. Overall, we had a wonderful time and would highly recommend this hotel to anyone looking for a great stay near the airport.
Dear Saichol, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager