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8.8

Excellent
2.9% this month
/10
(7,084 reviews)See what guests said
Highly rated by guests – 85% would recommend
Housekeeping16
Breakfast5
Check in/Check Out5
See map

9.4

Exceptional

Location rating score

Exceptional location
Parking
Available
Popular landmarks
Natural History Museum 22.0 km
V&A - Victoria and Albert Museum 22.3 km
Madame Tussauds London 24.0 km
Buckingham Palace 24.4 km
National Gallery 25.5 km
Big Ben 25.6 km
The British Museum 25.8 km
London Eye 26.0 km
Tower of London 29.1 km
Tower Bridge 29.1 km
Nearby landmarks
T5 coach park 190 m
Heathrow Terminal 5 Railway Station 320 m
Plaza Premium Lounge T5 Departures 340 m
Colne Valley Biodiversity Site 650 m
Heathrow Medical Services 730 m
N2 1.1 km
N1 1.1 km
N5 1.4 km
Alamo Rent A Car 1.6 km
Cox's Orchard 2.1 km
Sofitel London Heathrow Hotel

"Our favorite place to stay in London Heathrow."

ARNOLD - April 10, 2022
Classic Queen Room - Guestroom Sofitel London Heathrow Hotel
Lobby Sofitel London Heathrow Hotel
Lobby Sofitel London Heathrow Hotel
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Sofitel London Heathrow Hotel

Terminal 5, Heathrow, London, United Kingdom, TW6 2GD - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Heathrow part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Attention

This property is in high demand!

4 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 330 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Daily housekeeping

  • Room service [24-hour]

Value for money7.9
Distance to city center10miles
Location rating9.4
Nearest airportHeathrow Airport (LHR)
Distance to airport2.6 km

Rooms available at Sofitel London Heathrow Hotel

Excellent
Room comfort & quality

8.8

Club King
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 1 king bed
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1 bedroom Suite
...
  • Room size: 54 m²/581 ft²
  • Non-smoking
  • 1 king bed & 1 sofa bed
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Classic Twin Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Classic Queen Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 queen bed
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Luxury King Room
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 1 king bed
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Superior King Room
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 king bed
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Junior Suite with King Bed
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 1 king bed or 1 sofa bed
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Superior 2 Single Beds
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 single beds
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Accessible Superior room with King Bed and bath
...
  • Shower and bathtub
  • 1 king bed
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Accessible Classic room with Queen Bed and walk -in shower
...
  • Shower
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sofitel London Heathrow Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sofitel London Heathrow Hotel?

For those who wish to drive their own cars, Sofitel London Heathrow Hotel has a car park right on site for maximum convenience. Parking is available for a fee of 16 GBP per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around London with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sofitel London Heathrow Hotel?

Start your mornings right, with the à la carte and buffet breakfast options offered at Sofitel London Heathrow Hotel. A selection of food types including western and full american breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 19.95 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sofitel London Heathrow Hotel?

Sofitel London Heathrow Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in a la carte during opening hours. Light meal like coffee or tea and salad are served using only quality ingredients.

Can special events be hosted at Sofitel London Heathrow Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sofitel London Heathrow Hotel. Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, in-house planning and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Sofitel London Heathrow Hotel?

On-site venues and convenient event services make Sofitel London Heathrow Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sofitel London Heathrow Hotel?

Sofitel London Heathrow Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Sofitel London Heathrow Hotel?

The closest airport to Sofitel London Heathrow Hotel is Heathrow Airport, 2.6 km away.

What is the closest train, metro, or bus station to Sofitel London Heathrow Hotel?

The closest train, metro, or bus station is Heathrow Terminal 5 Railway Station, 320 m away from Sofitel London Heathrow Hotel.

What restaurants are nearby Sofitel London Heathrow Hotel?

Sofitel London Heathrow Hotel is located in Heathrow, famous for good restaurants such as La Belle Epoque, Vivre and The Flying Chariot - JD Wetherspoon.

What popular shopping places are close to Sofitel London Heathrow Hotel?

Shopping options in Sofitel London Heathrow Hotel’s Heathrow neighborhood include Two Rivers Shopping Centre.

What are popular attractions near Sofitel London Heathrow Hotel?

Sofitel London Heathrow Hotel is located in Heathrow area, which is famous for attractions such as Little Harlington Playing Fields, Two Bridges and Church Lammas.

What popular natural sightseeing spots are close to Sofitel London Heathrow Hotel?

Sofitel London Heathrow Hotel is located within Heathrow, which makes it conveniently close to natural sights including Colne Valley Biodiversity Site, Apple - English Red Delicious and Apple - Pinner Seedling.

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Explore the neighborhood

What people love about Sofitel London Heathrow Hotel

  • 10

    Exceptional

    "Our favorite place to stay in London Heathrow."

    ARNOLD

    |

    April 10, 2022

  • 10

    Exceptional
    Staff 

    "Super friendly and accommodating staff."

    ARNOLD

    |

    April 10, 2022

  • 10

    Exceptional
    Breakfast

    "(breakfast) is extensive and good quality."

    ARNOLD

    |

    April 10, 2022

Overall rating:

8.8

Excellent
7,084 reviews
Cleanliness
9.2
Facilities
8.5
Location
9.4
Read all reviews >
What travelers say they love:
Excellent for an overnight stop for the airport.
Sharman from United Kingdom
Couple
More about Sofitel London Heathrow Hotel

More about Sofitel London Heathrow Hotel

Sofitel London Heathrow Hotel

Make everyday special with all that London has to offer with a stay at Sofitel London Heathrow Hotel.
Enjoy all that Sofitel London Heathrow Hotel has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring London is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Sofitel London Heathrow Hotel. For health reasons, smoking is not permitted anywhere inside the hotel.
For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Sofitel London Heathrow Hotel provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. Some rooms at Sofitel London Heathrow Hotel are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and bathrobes available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sofitel London Heathrow Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Sofitel London Heathrow Hotel. A relaxing end to every day is possible with a visit to the salon, located right in the hotel. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

26 mentions

Breakfast

16 mentions

Food & Dining

10 mentions

Internet

8 mentions

Languages spoken

  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Ironing facilities
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Vegetarian
  • Vegan
  • Full English/Irish
Restaurants on site

Vivre Restaurant

  • Menu: Buffet

La Belle Epoque

  • Cuisine: European, French
  • Menu: Buffet
Location
Terminal 5, Heathrow, London, United Kingdom, TW6 2GD
Exceptional
Location

9.4

Airports

  • Heathrow Airport (LHR)
    2.6 km 13 min drive
  • Luton Airport (LTN)
    45.9 km

Public transportation

  • Heathrow Terminal 5 Railway Station
    320 m 10 min walk
  • Iver Train Station
    4.0 km

Hospital or clinic

  • Heathrow Medical Services
    730 m 15 min walk

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Natural History Museum
    22.0 km
  • V&A - Victoria and Albert Museum
    22.3 km
  • Madame Tussauds London
    24.0 km
  • Buckingham Palace
    24.4 km
  • National Gallery
    25.5 km
  • Big Ben
    25.6 km
  • The British Museum
    25.8 km
  • London Eye
    26.0 km
  • Tower of London
    29.1 km
  • Tower Bridge
    29.1 km

Nearby landmarks

  • T5 coach park
    190 m
  • Heathrow Terminal 5 Railway Station
    320 m
  • Plaza Premium Lounge T5 Departures
    340 m
  • Colne Valley Biodiversity Site
    650 m
  • Heathrow Medical Services
    730 m
  • N2
    1.1 km
  • N1
    1.1 km
  • N5
    1.4 km
  • Alamo Rent A Car
    1.6 km
  • Cox's Orchard
    2.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 3 year(s).

Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking for 7 or more rooms, different policies and additional supplements may apply.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center10miles
  • Travel time to airport (minutes)5

Extras

  • Breakfast charge (unless included in room price)19.95 GBP
  • Daily Internet/Wi-Fi fee15 GBP

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors4
  • Number of restaurants2
  • Number of rooms 605
  • Room voltage240
  • Year property opened2008
  • Most recent renovation2005

Parking

  • Daily parking fee16 GBP

Reviews of Sofitel London Heathrow Hotel from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.2
Facilities8.5
Location9.4
Room comfort and quality8.8
Service8.8
Value for money7.9
High score for London
Rating
9+ Exceptional (209)
8-9 Excellent (133)
7-8 Very Good (113)
6-7 Good (24)
<6 Below Expectation (19)
Time of the year
Mar - May (102)
Jun - Aug (152)
Sep - Nov (138)
Dec - Feb (106)
All guests (780)
All room types
All languages

Show reviews that mention 

Showing 498 verified guest comments
12345
9.3
Exceptional
Joanna from United Kingdom
Solo traveler
Stayed 1 night in February 2010

Sofitel London heathrow”

Brilliant - so convenient it is worth every pence to be so close to take off
One would always love it to be less expensive

The Sofitel Heathrow is an elegant and refined experience.Only moments from stepping through the arrival gates one can be strolling down the walkway to the hotel without having to go outside. This is important especially in winter and with the recent snow storms in London. The rooms are very comfortable and elegant.It is all round a very enjoyable experience and if you want a quick and cheap alternative to the hotel food or have any pharmacy needs or a new book - its all conveniently located with a quick stroll back over to Terminal 5.

Reviewed February 16, 2010

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10.0
Exceptional
Glenice from Australia
Couple
Classic Queen Room
Stayed 1 night in September 2012

Superb location”

Close to Heathrow Windsor and Eton in U.K.

Would thoroughly recommend this hotel. Although close to Heathrow not a sound can be heard. it is so close to Windsor and Eton you can visit both if you have a little time before flights. The hotel staff are so accommodating and for a small fee arrange their private car transport to any highlights you wish to visit. It definitely is a better location than right in London where there are people on mass. We would have no hesitation in recommending this hotel. The rooms and beds are fantastic. Thank you Sofitel!

Reviewed September 09, 2012

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9.7
Exceptional
Naadira from South Africa
Family with young children
Classic Queen Room
Stayed 1 night in July 2012

lovely, clean hotel”

location

Sofitel London Heathrow is a great hotel, especially when you need to catch a flight the next day. It has direct access to Terminal 5 in the hotel so it is very convenient. the rooms itself have crisp linen and are very clean. i would definitely stay here again if i have an early morning flight.

Reviewed December 07, 2012

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9.3
Exceptional
Margaret from New Zealand
Solo traveler
Classic Queen Room
Stayed 1 night in April 2012

Perfect hotel for stopover at Heathrow Airport”

Close proximity to arrivals at Heathrow airport terminal 5 was a blessing,especially as on this occasion I was travelling on my own. The rooms were a good size and felt very luxurious.

the sofitel was very easy to find after arriving at terminal 5 heathrow airport,just a short internal walk to the right after exiting the terminal. check in was efficient and speedy and the staff very friendly. the room itself was lovely,very clean, new and very quiet. its size was also a pleasant surprise after staying in other hotels in london! i would definitely stay here again if catching an early flight the next day,beats getting up at an unearthly hour and trying to brave the underground or taxis.

Reviewed April 16, 2012

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9.0
Exceptional
Angela from Singapore
Business traveler
Classic Queen Room
Stayed 1 night in June 2012

Fabulous location and great service with a smile”

Love love the proximity to London Heathrow Terminal Terminal 5

i always book myself into the sofitel london heathrow. no free shuttle (not that i am even aware of) will induce me to book into any of the other hotels at the airport. it is fabulous..the rooms are lovely, spacious and tv channels great.. i will return, as i always have.

Reviewed June 07, 2012

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9.7
Exceptional
john from United Kingdom
Solo traveler
Classic Queen Room
Stayed 1 night in December 2011

perfect location for stop over”

Location, facilities

ideal location after arriving at paddington and stopping over in london before a heathrow flight. easy to find the hotel, quick and efficient check in. arrived nye quite late and so ordered room service, food was very good and arrived promptly. room comfortable and spacious exactly what you expect from a sofitel hotel. wake up call and quick and easy check out.

Reviewed April 09, 2012

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9.0
Exceptional
John from United States
Business traveler
Classic Queen Room
Stayed 1 night in November 2014

Stay at Heathrow Sofitel”

Friendly staff, Convenient, Quiet

This was my second stay at the Sofitel at Heathrow. Fist of all, it is really convenient for travelers who do not want to take the night flight to London yet have a connection to make in the morning. You'll wake up far more rested. For breakfast, the scrambled eggs were fabulous(!), but the miso soup was un-recognizable. For the most part, I really enjoyed breakfast -- save for the worker who sneezed into his hand and then picked up the dish towel with the same hand. I'll take off points for that one. The room was very comfortable, but for some reason the quality control was off and my towels were dirty. My first stay was fantastic, however, so I shall return hoping that the first stay was more indicative of a future stay.

Reviewed November 14, 2014

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9.7
Exceptional
Laura from United States
Solo traveler
Classic Queen Room
Stayed 1 night in October 2012

Ideal location for a quick visit”

Location,

i had a one night stay in london between flights from tanzania to london, london to los angeles. this hotel is lovely and the location couldn't be more simple being right at london heathrow. i arrived extremely early in the morning and was delighted to check in without delay. (i had sent an email ahead of time giving them a heads-up but wasn't sure if it would hold any weight.) the concierge was very helpful in directing me to the local bus took me to windsor for a few hours. the hotel itself is very nice and extremely modern. i was amazed at how quiet my room was, too, with it being so close to the airport. agoda got me such a great rate that i wish i'd been able to stay another night!

Reviewed October 20, 2012

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10.0
Exceptional
Mary from United States
Group
Classic Twin Room
Stayed 1 night in October 2012

Gorgeous Hotel with a warm and friendly attitude”

Everything, but the bed is heavenly

We were upgraded when we walked in the door with a smile, you have been picked as a special customer. This is the most beautiful hotel I have seen in a long time often 5 star properties can be stuffy with an " attitude" this hotel is warm and inviting. Perfect for an overnight stay in Heathrow located in terminal 5. I loved this hotel. The English breakfast buffet which was complimentary with our room was fabulous. Buffet does not do it justice, warm fresh pastries every type of sausage, eggs, fresh fruits, fresh squeezed juice and anything you could want for breakfast. Coffees, teas.. Wow. This is by far one of my favorite hotels ever. Forget going into London have amino vacation here at the lovely spa wake up refreshed and energized for your long trip home.i live in Alaska and after a busy vacation in Spain an overnight here before the long journey home was a fantastic idea. This hotel gets a 10+ from me.

Reviewed October 08, 2012

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9.3
Exceptional
Philip from United States
Family with teens
Classic Twin Room
Stayed 1 night in November 2011

Very Convenient for Early Flights from Terminal 5”

Friendly Staff

I have stayed at this hotel a few times, always after the long flight from home in So. California and a short layover before continuing my trip. This time I was traveling with my adult daughter and we had a 17 hour layover until our next flight to Istanbul. What I especially like about staying here is that the hotel is connected to Terminal 5 and it is easy to check in for your upcoming flight without having to go outside. Also, when directly entering the Terminal from the hotel, you are close to a Mark's & Spencer food shop for great eats (sandwiches, salads, etc.) to take to your room. Located nearby is the entrance to the Underground (Picadilly Line) and the Heathrow Express, in the event that you have time to go into London. The hotel itself is clean and the rooms are quiet and relatively roomy. My daughter and I shared a Twin with a coffee/tea maker and a decent flat-screen TV. My only, and ongoing complaint about the hotel is that the elevators are too few and too slow.

Reviewed December 31, 2011

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9.0
Exceptional
Jonathan from United States
Group
Classic Twin Room
Stayed 1 night in November 2012

Convenient when traveling on BA”

Location

The Sofitel London Heathrow is a convenient place to stay if traveling on British Airways. Convenient location, comfortable beds and rooms. A great place to stay if you have an overnight connection.

Reviewed December 18, 2012

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9.2
Exceptional
TOLULOLA from Malta
Solo traveler
Classic Queen Room
Stayed 1 night in August 2019

Exceptional”

PLEASE NOTE THAT, ON THIS OCCASION, I WAS UNABLE TO TRAVEL ON THE 13TH AUGUST. THEREFORE, I WAS NOT ABLE TO UTILISE MY BOOKING. BUT I HAVE PREVIOUSLY INDICATED THAT I WOULD RECOMMEND SOFITEL LONDON HEATHROW TO A FRIEND.

Reviewed August 18, 2019

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8.7
Excellent
Sneja from United States
Solo traveler
Stayed 1 night in April 2010

good stay”

good hotel, convenient location, good value
no cons

the sofitel heathrow hotel is conveniently located in terminal 5 in heathrow - a short walk from the terminal. it provides very comfortable accommodations, the bathroom is very nice, bedroom is spacious, bed is very comfortable. service is good and friendly. the value is very good; it is very consistent with the usual sofitel brand experience. overall experience is good, will recommend it to friends

Reviewed April 16, 2010

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8.7
Excellent
Iain from United Kingdom
Business traveler
Stayed 1 night in March 2010

Great Airport Hotel”

The Hotel is adjoined to Heathrow Terminal 5
N/A

The Staff at the Sofitel are very helpful and will assist you with most of your needs.I've stayed at the Sofitel on many occasions and would recommend it to any Business traveller who might be going through London Heathrow .In other words, the Sofitel is good value for money.

Reviewed July 20, 2010

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9.0
Exceptional
hasan from United Kingdom
Business traveler
Classic Queen Room
Stayed 1 night in December 2013

You can't beat the location”

Location location location

I had another great stay at the Sofitel Heathrow. Conveniently located at terminal 5, with a great spa and fitness center. The check in process can be lengthy and you must check out your bill carefully as I have been misbilled twice in excess of £300 in the past two stays. Regardless of the slow internet, it's location and overall comfort makes Sofitel my number 1 choice at Heathrow.

Reviewed December 18, 2013

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9.0
Exceptional
Carolyn from Australia
Couple
Classic Queen Room
Stayed 1 night in June 2012

Location, location, location”

The fact that we could stay at Heathrow and walk under cover to Terminal 5 early in the morning.

We had a late arrival into Heathrow and an early departure the next morning from Terminal 5, so the Sofitel proved to be the ideal place to stay. We were warmly welcomed, we were upgraded to a very pleasant room and it was a piece of cake to get to Terminal 5 for our early flight the next morning. Would thoroughly recommend this hotel to anyone wanting to stay at or near the airport.

Reviewed July 31, 2012

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9.6
Exceptional
Michelle from United Kingdom
Couple
Classic Queen Room
Stayed 1 night in December 2017

A wonderful stay just a few days before Christmas”

Being regular visitors to the Sofitel Heathrow, as we always stay their before travelling and once again we were not disappointed. All of the staff were fantastic & our room was perfect as always. On the morning of check-out one of their elevators were broken & they made sure that our bags were taken good care of as we ushered them up to the airport departure level. The service & meal in Vivre the night before was excellent, as was the young gentleman and lady in the Hairdressers - who did an excellent job of fitting me in. The whole stay was memorable & as always, we will be staying again. See you all next time & thank you

Reviewed January 15, 2018

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8.3
Excellent
Nicholas from Hong Kong SAR, China
Business traveler
Classic Queen Room
Stayed 1 night in September 2012

Good solid place for short stay”

Great location next to T5, of good overall condition and sensible price

I needed a crash pad after a long flight from Hong Kong prior to a business trip in UK. I lived in London for 25 years, so am not unknowledgeable about the area. Chose this place via Agoda, and got a good deal. The hotel is clean, well presented and service helpful. It's not a top notch place, but then I only expected mid tier. My room was clean, new, well appointed. The bar is a little dull and lacking any style or cosiness. Breakfast was excellent and with plenty to choose from, was also an ok price. Internet was free I think. If you want an overnight stay near Heathrow, this is well priced and placed.

Reviewed September 30, 2012

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8.0
Excellent
Pierfrancesco from Italy
Business traveler
Classic Queen Room
Stayed 1 night in November 2013

Very good for an airport hotel”

Brand new, well maintained, excellent breakfast

The Sofitel was a very good surprise: Heathrow hotels are not famous for being particularly comfortable or new, but this one was really good: directly attached to Terminal 5, it can be easily reached from all other Terminals thanks to the shuttle service or, alternatively, using the Heathrow Express. The staff was friendly, attentive and helpful: my check-in was very fast and, given I had multiple reservations, the person I dealt with managed to concatenate them and avoid me the hassle of checking out and in again for three times. Breakfast was excellent, with both traditional English and Continental options, and with lighter alternatives too. And very good coffee too at the Tea Salon, which was really pleasant. Negative aspect: WiFi. You either pay a lot for a decent service, or you get the free of charge one which is not performing enough. One more remark: I don't know whether for hotel policy, but toiletries are really kept to the bare minimum and not replenished daily, which means on a multiple night stay you will at some point run out of shampoo. This was disappointing and, if they want to become more environmentally friendly, then they rather need replacing the plastic, use-then-dispose, mini-bottles with some recipients that can be re-filled as needed

Reviewed November 21, 2013

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7.6
Very good
Kee
Solo traveler
Classic Queen Room
Stayed 1 night in August 2018

Some consideration and thinking ahead will make the service better”

My 3rd time staying at Sofitel London Heathrow. The first two times were great. However, the third time is disappointing. I had 40kg of luggage and I was given a room that is above a flight of stair and the only lift that goes up was under maintenance. My experience with changing Euro to GBP at the reception wasn't great either. The room service told me that I can do the exchange at the reception but didn't inform me that I need my passport. The staff was offensive when I tried to give them some EURO coin, so much for 5 star service. To make matter worse, I tried to use my residence permit as ID but was rejected. After a long day, I have no intention of going back all the way to get my passport.

Reviewed September 07, 2018

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