Travelling to Macau SAR, China? Read all updated requirements before you book.
Exterior view, Sofitel Macau at Ponte 16 Hotel in Macau
1 bedroom - Guestroom, Sofitel Macau at Ponte 16 Hotel in Macau
Lobby, Sofitel Macau at Ponte 16 Hotel in Macau
Interior view, Sofitel Macau at Ponte 16 Hotel in Macau
Interior view, Sofitel Macau at Ponte 16 Hotel in Macau
Swimming pool [outdoor], Sofitel Macau at Ponte 16 Hotel in Macau
Swimming pool [outdoor], Sofitel Macau at Ponte 16 Hotel in Macau

Removed from saved list

8.8

Excellent

12,549 reviews

12,549 reviews

Housekeeping76
Breakfast46
View34
See map
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Casino Ponte 16

20 m

Sound of the Century Museum

200 m

Gramophone Museum

230 m

Koi Kei Shop

360 m

Pawnshop Museum

360 m

Popular landmarks
Ruins of St. Paul's

490 m

Senado Square

560 m

Historic Centre of Macau

560 m

Monte Forte (Fortaleza do Monte)

640 m

Grand Lisboa Casino

1.1 km

Closest landmarks
Wanzai Port

330 m

Tong Shan Tang Second Clinic

370 m

Iao Son

380 m

Macau Soul

420 m

Auto-Silo

420 m

Sofitel Macau at Ponte 16 Hotel

Rua do Visconde Paco de Arcos, Macau City, Macau, Macau SAR, China - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Macau City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Ruins of St. Paul's. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

710 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"

Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

BBQ facilities

This property is in high demand!

4 travelers have booked today.

Value for money8.2
Distance to city center1 km
Location rating8.5
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport6.0 km

Rooms available at Sofitel Macau at Ponte 16 Hotel

Excellent
Room comfort & quality

8.7

1 bedroom
...
  • Room size: 120 m²/1292 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Mansion at Sofitel, 2 Bedrooms, Club Sofitel Access
...
  • Room size: 140 m²/1507 ft²
  • River view
  • 1 king bed & 2 single beds
Enter dates to see prices
Luxury King
...
  • Room size: 37 m²/398 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Superior King City View
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite, 1 King Bed
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Twin room
...
  • Room size: 37 m²/398 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Superior Twin City View
...
  • Room size: 37 m²/398 ft²
  • City view
  • 2 single beds
Enter dates to see prices
PRESTIGE SUITE, 1 King Size Bed, Club Millésime Access
...
  • Room size: 80 m²/861 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
LUXURY ROOM CLUB SOFITEL, 1 King-size Bed, River views
...
  • Room size: 37 m²/398 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Club Superior Room
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed or 1 single bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sofitel Macau at Ponte 16 Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sofitel Macau at Ponte 16 Hotel?

For those who wish to drive their own cars, Sofitel Macau at Ponte 16 Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Sofitel Macau at Ponte 16 Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Sofitel Macau at Ponte 16 Hotel. There's an additional charge of 185 MOP for adults and 98 MOP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sofitel Macau at Ponte 16 Hotel?

Sofitel Macau at Ponte 16 Hotel features 3 on-site restaurants for your dining convenience. Chinese cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients.

Can special events be hosted at Sofitel Macau at Ponte 16 Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sofitel Macau at Ponte 16 Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and food and beverage are available upon request.

Can business events be hosted at Sofitel Macau at Ponte 16 Hotel?

On-site venues and convenient event services make Sofitel Macau at Ponte 16 Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 3 venues can accommodate up to 150 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sofitel Macau at Ponte 16 Hotel?

Sofitel Macau at Ponte 16 Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Sofitel Macau at Ponte 16 Hotel?

The closest train, metro, or bus station is Guia Cable Car, 1.5 km away from Sofitel Macau at Ponte 16 Hotel.

What restaurants are nearby Sofitel Macau at Ponte 16 Hotel?

Sofitel Macau at Ponte 16 Hotel is located in Macau City, famous for good restaurants such as Wong Chi Kei, A Lorcha and Dragon Portuguese Restaurant.

What popular shopping places are close to Sofitel Macau at Ponte 16 Hotel?

Shopping options in Sofitel Macau at Ponte 16 Hotel’s Macau City neighborhood include Macau Fisherman's Wharf, Rua de São Paulo and MJ Gallery at Ponte 16.

What are popular attractions near Sofitel Macau at Ponte 16 Hotel?

Sofitel Macau at Ponte 16 Hotel is located in Macau City area, which is famous for attractions such as Ruins of St. Paul's, Senado Square and Historic Centre of Macau.

What popular natural sightseeing spots are close to Sofitel Macau at Ponte 16 Hotel?

Sofitel Macau at Ponte 16 Hotel is located within Macau City, which makes it conveniently close to natural sights including lapsapan and Dr. Carlos d'Assumpcao Park.

See map

Explore the neighborhood

What people love about Sofitel Macau at Ponte 16 Hotel

  • 10

    Exceptional
    Cleanliness

    "The service was very good and the hotel is very clean, highly recommend."

    Tigi

    |

    May 22, 2022

  • 8.8

    Excellent
    Cleanliness

    "Room is clean and big!"

    Beverly

    |

    December 30, 2021

  • 8.4

    Excellent
    Location

    "The hotel is very close to all the famous attractions in Macau, and there are many delicious small stores nearby."

    Kaixin

    |

    May 8, 2021

Overall rating:

8.8

Excellent
12,549 reviews
Cleanliness
8.7
Facilities
8.2
Location
8.5
Read all reviews >
What travelers say they love:
Good location with fabulous facilities!
DIANA from Malaysia
Solo traveler
More about Sofitel Macau at Ponte 16 Hotel

More about Sofitel Macau at Ponte 16 Hotel

Sofitel Macau at Ponte 16 Hotel

For travelers who want to take in the sights and sounds of Macau, Sofitel Macau at Ponte 16 Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Macau has to offer. Are you seeking the true Macau? Experiencing the best of the city's culture is easy with a stay at Sofitel Macau at Ponte 16 Hotel, located merely 490 m from Ruins of St. Paul's.
Enjoy all that Sofitel Macau at Ponte 16 Hotel has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Macau is made even more convenient with the taxi services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Sofitel Macau at Ponte 16 Hotel.
For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Sofitel Macau at Ponte 16 Hotel provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Sofitel Macau at Ponte 16 Hotel are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sofitel Macau at Ponte 16 Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the karaoke rooms, bar and casino.
Fill your days with the array of activities and facilities offered at Sofitel Macau at Ponte 16 Hotel. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. At Sofitel Macau at Ponte 16 Hotel, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't spend all your time inside while in Macau! If gambling is your game, then stop by Casino at Venetian Macao only 5.9 km away, where games of chance are available to adults.

Show less

Amenities and facilities

Excellent
Facilities

8.2

Most talked about facilities

Housekeeping

139 mentions

Breakfast

104 mentions

Food & Dining

69 mentions

Swimming Pool

52 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • French
  • German
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Casino
  • Fitness center
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Air purifier
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Heating
  • In-room safe box
  • Mini bar
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Wake-up service

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site
Mistral
  • Cuisine: International
Privé
  • Cuisine: French
Le Chinois
  • Cuisine: Chinese

Location

Rua do Visconde Paco de Arcos, Macau City, Macau, Macau SAR, China
Excellent
Location

8.5

Airports
  • Macau International Airport (MFM) - Macau SAR, China
    6.0 km
  • Zhuhai Jinwan Airport (ZUH) - China
    26.7 km
Public transportation
  • Guia Cable Car
    1.6 km
Hospital or clinic
  • Tong Shan Tang Second Clinic
    370 m
Convenience store
  • 7 Eleven
    430 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Ruins of St. Paul's
    490 m
  • Senado Square
    560 m
  • Historic Centre of Macau
    560 m
  • Monte Forte (Fortaleza do Monte)
    640 m
  • Grand Lisboa Casino
    1.1 km
  • St. Dominic's Church
    1.2 km
  • A-Ma Temple
    1.3 km
  • Macau Tower Convention & Entertainment Centre
    1.9 km
  • Macao Museum
    2.2 km
  • Casino at Venetian Macao
    6.0 km
Nearby landmarks
  • Casino Ponte 16
    20 m
  • Sound of the Century Museum
    200 m
  • Gramophone Museum
    230 m
  • Wanzai Port
    330 m
  • Koi Kei Shop
    360 m
  • Pawnshop Museum
    360 m
  • Choi Heong Yuen
    370 m
  • Tong Shan Tang Second Clinic
    370 m
  • Iao Son
    380 m
  • Cultural Club
    380 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Shuttle service to Border Gate is available from 10:00 AM to 7:00 PM.
  • Early check-in and late check-out is subject to availability.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Airport transfer fee525 MOP
  • Distance from city center1 km
  • Travel time to airport (minutes)20
Extras
  • Breakfast charge (unless included in room price)185 MOP
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors18
  • Number of restaurants3
  • Number of rooms 408
  • Room voltage220
  • Year property opened2007

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

As part of Accor’s Planet 21 commitment to protect our environment and in line with the Government’s initiative to discourage the use of single-use plastics. The property are reducing the reliance of single-use plastics such as toothbrush, comb, loofah, razor, nail file and shoe brush, etc. These disposable amenities will no longer be provided unless requested by guest.
Join property eco-efforts with simple actions such as traveling with reusable daily necessities. However, property are pleased to provide the item if the guest requiring. Simply call the Service Center and inform staff to get the disposable amenities.

Reviews of Sofitel Macau at Ponte 16 Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.2
Location8.5
Room comfort and quality8.7
Service8.6
Value for money8.2
High score for Macau
Rating
9+ Exceptional (1,429)
8-9 Excellent (1,012)
7-8 Very Good (1,023)
6-7 Good (325)
<6 Below Expectation (276)
Time of the year
Mar - May (861)
Jun - Aug (1,123)
Sep - Nov (1,075)
Dec - Feb (1,006)
All guests (5,956)
All room types
All languages

Show reviews that mention 

Showing 4,065 verified guest comments
12345
10.0
Exceptional
Melody from Philippines
Family with teens
Superior Twin City View
Stayed 1 night in August 2019

A very comfortable stay and great value in Macau”

We had a very comfortable and relaxing stay in Sofitel. the exterior might not look so good, just need repainting i guess, but the interior is really nice and the ambiance of this hotel is perfect. Location wise it is less than 15mins walk to Ruins of St. Paul and Senado Square. Also a lot of seafood restaurants accross the hotel.. the room is very clean and a comfortable bed and pillows which u can choose. We also enjoyed the swimming pool, sauna and steam facilities. The receptionist specially Ms Melody for being so kind towards us and very accommodating. We also love the welcome drinks that they even let us have a refill :D Another great staff are Mr Gary of the luggage storage that assisted us and went out of his way to getting our taxi to the airport and the person/Filipino in charge in the gym/pool area is very kind and accommodating too.. they are great value to this Hotel. Pls keep them well. Forgot to mention the receptionist upon our check in for free upgrade!!

Reviewed August 20, 2019

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10.0
Exceptional
Lim from New Zealand
Couple
Superior King City View
Stayed 1 night in December 2018

Exceptional”

This is honestly a great place to stay in Macau. Although you are in the middle of the city, the views of the river is amazing. It is situated close to the Historic Centre of Macau, around 10 to 15 mins walk which adds to the bonus. The hotel facility is amazing, the hotel provides l'occitane handwash and shampoo which is a nice touch. The gym is top notch with sweat towels and water provided, the pool was amazing and you can get a a good view of the river. The buffet was one of the best and the variety is on the next level, words just can't describe our experience here. The hotel also offers a free ride to the Ferry terminal and the staff were very helpful to advise on time and check in process.

Reviewed March 25, 2019

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10.0
Exceptional
Kai from Malaysia
Couple
Superior King City View
Stayed 1 night in October 2018

1st Experience of the Sofitel Macau at Ponte 16 Hotel”

Convenient location, comfortable and clean hotel for stay. I booked 2 rooms and requested for rooms to be on same floor. The room was bigger than expected and clean room. Our room has a very amazing harbor view, we had as stunning as photos. The swimming pool is in fact a place to visit. It has the infinity pool feel. Overall we have a nice stay. We will come back again.

Reviewed February 01, 2019

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10.0
Exceptional
Kai from Malaysia
Couple
Superior King City View
Stayed 1 night in October 2018

1st Experience of the Sofitel Macau at Ponte 16 Hotel”

Convenient location, comfortable and clean hotel for stay. I booked 2 rooms and requested for rooms to be on same floor. The room was bigger than expected and clean room. Our room has a very amazing harbor view, we had as stunning as photos. The swimming pool is in fact a place to visit. It has the infinity pool feel. Overall we have a nice stay. We will come back again.

Reviewed February 01, 2019

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10.0
Exceptional
Ming from Malaysia
Couple
Superior King City View
Stayed 1 night in August 2019

Upgraded to Mansion”

I was given upgrade to Mansion which has significant better amenities than the hotel. With a Harbor view, the room is big with own living room, dining room, karaoke and kitchen, jacuzzi, sauna, and etc. No doubt Sofitel is providing a top-notch service in Macau, which has excellent location too right beside Ponte 16 Casino.

Reviewed August 31, 2019

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10.0
Exceptional
Man from Hong Kong SAR, China
Couple
Superior King City View
Stayed 1 night in September 2019

A nice stay at Sofitel”

- The hotel location is good. Famous attractions and souvenir street are just in walking distance - There is a convenient store and lots of restaurant nearby - We got free upgrade to a suite. The room is big, nice and tidy. - Staff are polite and helpful. If you go to Macau from Hong Kong through Hong Kong-Zhuhai-Macau Bridge, you can take bus route no. X101 to the hotel after you exit the Macao customs. Just get off at Station Auto-Silo Pak Kong (柏港停車場), then the hotel is just on the opposite side.

Reviewed October 03, 2019

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9.6
Exceptional
Tiédel
Solo traveler
Superior King City View
Stayed 1 night in September 2019

Excellent service and overall great value for money”

Few hotels I have stayed in can compete with Sofitel Macau in terms of value for money: the rooms are of course very clean and stylish (although the design is starting to age a little bit), with high-quality furniture. The bedding is tremendous. The hotel is licated very close to the old city of Macau, which we found to be much more interesting than the newer part. There are also a few casinos (Wynn, Gran Lisboa) fairly close-by. There are numerous dining options close to the hotel. Rooms and common areas were spotless throughout our stay. Service was always attentionate and felt very geniuine whether at the reception or at the different restaurants. The staff was also accomodating as far as check-out times and breakfast times--we arrived after the end of the buffet, but still were able to eat. Facilities are good, but there is room for improvement as far as the swimming pool, which could be a bit larger and do with a few more amenities such as a jacuzzi etc...

Reviewed September 23, 2019

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10.0
Exceptional
WING from Hong Kong SAR, China
Business traveler
Luxury King
Stayed 1 night in December 2019

A nice place to relax after business meetings”

The porters, the receptionists, the front desk staff and the waiters/waitresses in the restaurant (at 6/F) are nice, friendly and professional. Many of them speak good English. The hotel offers high quality breakfast and fragrant bathing lotion of L'OCCITANE en Provence. My room offers a tranquil view to the river and it gives me a very relaxing environment to prepare for my business meetings. The hotel is located at a very convenient location, and it's only a walking distance to most of the historic churches and relics.

Reviewed December 16, 2019

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10.0
Exceptional
Jaydee from Philippines
Family with teens
Superior Twin City View
Stayed 1 night in November 2019

Best customer service guaranteed 👍🏻”

Arrived late night and without even requesting, check-out time was extended til 3pm. Had a good rest after our tiring trip in hkg. Hotel is very generous in giving extra complimentary h2o and coffee unlike the big hotel in Cotai we stayed at on our previous trip. From front desk, housekeeping to concierge were all accommodating. The management is lucky to have these staff. The only con is that no free shuttle bus provided from the HZMB terminal.

Reviewed December 07, 2019

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10.0
Exceptional
Harold from Canada
Couple
Superior King City View
Stayed 5 nights in November 2019

Wonderful Stay!”

The location is convenient. Room is spacious and bed is always clean! Every staff we met is friendly with smile on their face. It's a wonderful stay. Special thanks to the concierge team! :)

Reviewed December 03, 2019

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10.0
Exceptional
chen from China
Couple
Superior King City View
Stayed 1 night in January 2020

Great service and convenient location”

I was there with my boyfriend for the weekend. We ordered a no smoking room. The first room assigned to us smells like smoking room anyway. However, after I called, they immediately transferred us to another room with a better view. I was very pleased with their management. It was a pleasant stay.

Reviewed January 16, 2020

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9.6
Exceptional
SIEW from Malaysia
Family with teens
Superior Twin City View
Stayed 3 nights in December 2019

Nice hotel, near tourist spots, good service”

Hotel is very nice, clean and tidy. Check in and check out service is fantastic. Staffs are very attentive, polite and accommodating. You may not get this type of good service in all 4 stars or 5 stars hotel. To the staffs of this hotel during 22 Dec to 25 Dec 2019, WELL DONE! There is a nice chinese restaurant on the 18th floor of the hotel, serve very nice chinese food and dim sum, worth a try. Overall, very satisfied. If coming from HKZM Bridge, take bus 101X and will arrive in front of the hotel.

Reviewed December 27, 2019

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9.6
Exceptional
Michael from United States
Solo traveler
Luxury King
Stayed 2 nights in January 2020

Simply Stunning.”

The first thing that stood out was the 100 people waiting in line right out front waiting to get on a tour bus. Apparently, this is the pickup point to take many people back to the Mainland China border. Waaaay to much chaos just walk-ing up to the place! However it gets better. The hotel is gorgeous, well appointed and the staff were welcoming. I guess I’m just used to someone showing me to my room when I first check in, but maybe it’s different in Macau...as most things are. I was sent a Sofitel review by email and the only complaint was the pillows were not what I was used to. No biggie. They do have a sleep menu, but I don’t feel like for the price paid I should have to spend more on different pillows. I mean this is the Sofitel after all and if you’re broke you’re probably not staying here! After submitting the review online I got a call in my room 20 minutes later suggesting some different pillows no charge and they would be bringing them right up! 5 stars for service.

Reviewed January 14, 2020

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10.0
Exceptional
Pornpong from Thailand
Business traveler
Superior King City View
Stayed 1 night in May 2019

Excellent service and with accomodation”

Very good hotel , staffs and all facilities. I enjoyed staying here for my business trip. Mr.Kevin and Mr.Bowie have a really good service mind. I appreciated them. They make me want to come back here again next time because of thier services.

Reviewed May 28, 2019

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10.0
Exceptional
Carolyn from United States
Couple
Club Superior Room
Stayed 1 night in November 2019

Club floor is well worht it!”

We stayed on the club floor and loved it - the tea time, happy hour, and breakfast are all great and make the club rooms an excellent value. The service provided was wonderful. Highly recommend.

Reviewed November 25, 2019

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10.0
Exceptional
WING from Hong Kong SAR, China
Business traveler
Superior King City View
Stayed 1 night in November 2019

A good place for enjoying nice breakfast and quietness at a convenient location”

The hotel offers very nice breakfast. The rooms facing the river offer very quiet environment for a good sleep. The hotel is conveniently accessible and all major tourist spots are within short walking distance from the hotel.

Reviewed December 12, 2019

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10.0
Exceptional
Siew from Singapore
Family with young children
Superior King City View
Stayed 4 nights in November 2019

Great customer service”

Location is good. Excellent service from Ms. Jenny. It would be perfect is there's airport transfer.

Reviewed November 21, 2019

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10.0
Exceptional
Leilette from Macau SAR, China
Family with young children
Junior Suite, 1 King Bed
Stayed 2 nights in August 2020

Great experience”

Its our 2nd booking and Sofitel is my daughter's choice. Aside from the friendly staff, the welcome mini cakes was appreciated. The free upgrade was unexpected 👍 Can't stay away from the pool 5/5 score for a great experience 😍😍😍

Reviewed August 07, 2020

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10.0
Exceptional
Kaye from Philippines
Solo traveler
Superior King City View
Stayed 1 night in November 2018

The best 5 star in macau”

The staff , the room, the food, the view and location. Nothing wrong about this hotel except that it's on the pricey side. But you get what you pay for.

Reviewed February 04, 2019

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9.2
Exceptional
Felicia from Singapore
Group
Luxury Twin room
Stayed 1 night in May 2019

Good location and facilities ”

Room wasn't available at check in time, I was offered if I wanted to upgrade to executive floor, I thought it would be faster and me and my mum would get a place to sit down comfortably to wait for the room at the 17th floor lounge, so I did that but getting the room was still was slow. The reception and 17th floor counter tried their best to expedite check-in and was very courteous and helpful but I didn't get a room even after waiting till 3.40pm. I had my elderly mum (74yrs) with me so it wasn't the best experience for her given that we just traveled over from HK and was tired, it would have been nice to have a rest in the room before heading out to walk around Macau. In the end, we headed out to walk first whilst hotel still prepping room. Room facilities and view was excellent.

Reviewed June 02, 2019

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