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Sofitel Melbourne on Collins

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

25 Collins Street, Melbourne CBD, Melbourne, Australia, 3000

Highlights

Ideal location

- Prime spot on Collins Street (Paris End) and central Melbourne CBD, wi...

The location at Melbourne is great.
Great view

- High-floor rooms (35/36+) deliver sweeping city and bay views, with gu...

The room was spacious and the view was amazing!
Excellent room comfort & quality

- Spacious rooms and very comfortable beds (king options, pillow choices...

The room was spacious and the view was amazing!
Top rated room amenities

- In-room perks include Nespresso/coffee machines, a small table, turn-d...

The breakfast and amenities are great.
Excellent fitness facilities

- Gym gets strong marks: well equipped with Peloton, free weights and a...

Facility is good. We have exercise on Gym room

Facilities

Free Wi-Fi

Car park

Front desk [24-hour]

Fitness center

Restaurants

Bar

Golf course (within 3 km)

Airport transfer

About us

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. It's centrally located in Melbourne CBD only 670 m from public transport, so that you'll have easy access to local areas. Don't leave before paying a visit to the famous Royal Botanic Gardens Victoria. Rated with 5.0 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.
Your dates are popular among travelersPopular destination! Properties in Melbourne are being booked every minute!
Location 9.3
Cleanliness 9.1
Service 9.1
Room comfort and quality 8.9

Based on 1,939 verified reviews

Location score out of 10
Cleanliness score out of 10
Service score out of 10
Room comfort and quality score out of 10
Facilities score out of 10
Value for money score out of 10
  • "The staff were very accommodating towards my requests."
  • "Overall, a fantastic stay that we would highly recommend."
  • "Staff were very friendly and hotel had modern facilities."
  • "Looking forward to staying here again on my next trip."
  • "A 5 star hotel that deserves the 5 stars."
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Nearest transportation options

Parliament Railway Station is within 0.25 km

Parliament Train Station is within 0.41 km

See map

9.3Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 338 places in walking distance!

Parking
Available
Walkable places
Dendy Kino Cinema
30 m
Kino Cinemas
30 m
Collins Place
40 m
Monash Conference Centre
50 m
Haigh's Chocolates Collins Street
60 m
Popular landmarks
Block Arcade
690 m
National Gallery of Victoria
1.0 km
Eureka Skydeck
1.1 km
Melbourne Museum
1.2 km
Melbourne Cricket Ground (MCG)
1.3 km
Closest landmarks
Dr Johannes Kern
60 m
Sofitel Hotel Carpark
70 m
ANZ Building
90 m
Bar Lourinha
140 m
Ernst & Young Building
170 m

Good to know

Value for money8.3
Distance to city center0.5km
Location rating9.3
Nearest airportEssendon Airport (MEB)
Distance to airport11.7 km

Select your room

1/9

Deluxe Room 1 King

38 m²/409 ft²
Max 3 adults
1 king bed

9.8

Exceptional

Room comfort
Park view
Adjustable height hand-held shower wand
Bathtub grab bar
Close-caption TV
Mobility accessibility
Electric kettle
Additional toilet
Bathrobes
Hair dryer
Mirror
Private bathroom
Shared bathroom
Shower
Toiletries
Towels
1/7

Opera Suite Residence

146 m²/1572 ft²
Max 6 adults
1 king bed
Outdoor view
Adjustable height hand-held shower wand
Close-caption TV
Mobility accessibility
Electric kettle
Additional toilet
Bathrobes
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
Internet access – wireless
iPod docking station
1/6

Superior Room, 2 Single Beds

36 m²/388 ft²
Max 2 adults
2 single beds

9.3

Exceptional

Room comfort
City view
High floor
Adjustable height hand-held shower wand
Bathtub grab bar
Close-caption TV
Mobility accessibility
Self-closing door
Electric kettle
Additional toilet
Bathrobes
Bathroom phone
Bathtub
Hair dryer
Mirror
Private bathroom
1/6

SUPERIOR ROOM, 1 King Bed

36 m²/388 ft²
Max 3 adults
1 king bed
Preferred by Couples

9.0

Excellent

Room comfort
City view
High floor
Adjustable height hand-held shower wand
Bathtub grab bar
Close-caption TV
Mobility accessibility
Non-slip grab bar
Self-closing door
Transfer shower
Electric kettle
Additional toilet
Bathrobes
Bathroom phone
Bathtub
Cleaning products
1/6

SUPERIOR ROOM, 1 King Bed, Bay & River Views

36 m²/388 ft²
Max 3 adults
1 king bed

9.2

Exceptional

Room comfort
Sea view
Adjustable height hand-held shower wand
Bathtub grab bar
Close-caption TV
Hearing accessible room and/or kit
Mobility accessibility
Non-slip grab bar
Roll-in shower
Transfer shower
Visual alarm
Electric kettle
Accessible toilet
Adapted bath
Additional toilet
Bathrobes
1/6

Prestige Club Suite

77 m²/829 ft²
Max 3 adults
1 king bed

10.0

Exceptional

Room comfort
City view
Electric kettle
Additional toilet
Bathrobes
Bathtub
Hair dryer
Mirror
Private bathroom
Shared bathroom
Shower
Toiletries
Towels
Internet access – wireless
iPod docking station
LAN Internet in room [charges apply]
1/6

Imperial Suite Residence

160 m²/1722 ft²
Max 4 adults
1 king bed
Outdoor view
Adjustable height hand-held shower wand
Close-caption TV
Mobility accessibility
Electric kettle
Additional toilet
Bathrobes
Bathtub
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
Whirlpool bathtub
1/6

Luxury King Room Club Floor

36 m²/388 ft²
Max 3 adults
1 king bed

8.3

Excellent

Room comfort
City view
Electric kettle
Additional toilet
Bathrobes
Bathtub
Hair dryer
Mirror
Private bathroom
Shared bathroom
Shower
Toiletries
Towels
iPod docking station
LAN Internet in room [charges apply]
Mobile hotspot device
1/5

Luxury Corner Room, 1 King Bed, City Or Bay Views

40 m²/431 ft²
Max 3 adults
1 king bed

8.9

Excellent

Room comfort
City view
High floor
Adjustable height hand-held shower wand
Close-caption TV
Mobility accessibility
Self-closing door
Electric kettle
Additional toilet
Bathrobes
Bathroom phone
Bathtub
Hair dryer
Mirror
Private bathroom
Shared bathroom
1/5

Deluxe King Suite - City Side

38 m²/409 ft²
Max 2 adults
1 king bed
Outdoor view
Electric kettle
Bathrobes
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
iPod docking station
Mobile hotspot device
Radio
Satellite/cable channels
Telephone
TV

Frequently asked questions

Yes, Sofitel Melbourne on Collins has an executive floor.

Yes, Sofitel Melbourne on Collins provides safety deposit boxes.

Yes, Sofitel Melbourne on Collins has a concierge and organizes activities through local guides and agencies.

Yes, Sofitel Melbourne on Collins offers express check-in/check-out.

Yes, Sofitel Melbourne on Collins provides luggage storage.

Yes, Sofitel Melbourne on Collins has facilities for disabled guests and is wheelchair accessible.

Yes, Sofitel Melbourne on Collins offers laundry and dry cleaning services.

Yes, Sofitel Melbourne on Collins is 100% non-smoking.

Yes, Sofitel Melbourne on Collins is within walking distance of attractions such as the Block Arcade (0.69 km) and the National Gallery of Victoria (1.01 km).

Nearby dining options include Haigh's Chocolates on Collins Street and the onsite restaurant at Sofitel Melbourne on Collins.

Yes, Sofitel Melbourne on Collins provides airport transfer.

Yes, Sofitel Melbourne on Collins is near Parliament Railway Station (0.25 km) and Russell St - Stop 7 (0.39 km).

Yes, there is a convenience store at Sofitel Melbourne on Collins.

Yes, Sofitel Melbourne on Collins offers free Wi-Fi in all rooms and public areas.

Yes, Sofitel Melbourne on Collins has onsite and nearby parking, though car park charges apply.

Yes, Sofitel Melbourne on Collins has a free fitness center.

Yes, Sofitel Melbourne on Collins has one onsite restaurant.

Yes, Sofitel Melbourne on Collins has family rooms.

International travelers may need a Type I adapter for use in Melbourne, Australia.

Yes, Sofitel Melbourne on Collins has a business center and meeting facilities.

Yes, Sofitel Melbourne on Collins provides 24-hour room service.

Yes, Sofitel Melbourne on Collins has a bar.

Yes, guest reviews indicate that Sofitel Melbourne on Collins offers rooms with city views.

Yes, Sofitel Melbourne on Collins is located in the central business district, which is typically within Melbourne's free tram zone.

Yes, Sofitel Melbourne on Collins offers valet parking.

Yes, Sofitel Melbourne on Collins accepts American Express, Visa, Euro/Mastercard, Diners Club, JCB, and Australian BankCard.

Yes, cots are available at Sofitel Melbourne on Collins free of charge.

The Melbourne Cricket Ground (MCG) is 1.29 km from Sofitel Melbourne on Collins.

Yes, Sofitel Melbourne on Collins has a 24-hour front desk.

Yes, Sofitel Melbourne on Collins has an elevator.

Yes, Sofitel Melbourne on Collins has an ATM/cash machine on site and provides currency exchange services.

The nearest train station, Parliament Railway Station, is 0.25 km from Sofitel Melbourne on Collins.

Check-in at Sofitel Melbourne on Collins is from 03:00 PM and check-out is until 11:00 AM.

Yes, Sofitel Melbourne on Collins is suitable for business travelers, offering a business center, meeting facilities, and audio-visual equipment.

You can reach Sofitel Melbourne on Collins from Melbourne Airport via taxi, ride-share, or airport transfer services.

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More about Sofitel Melbourne on Collins

More about Sofitel Melbourne on Collins

Sofitel Melbourne on Collins

Sofitel Melbourne on Collins is the perfect choice for travelers who want to take in the sights and sounds of Melbourne. Experience an urban escape in Melbourne with a stay at Sofitel Melbourne on Collins, with its exceptional location right in the city center. Sofitel Melbourne on Collins puts numerous activities at your fingertips, with its convenient location just 1.7 km from the Royal Botanic Gardens Victoria. Stay close to Flinders Street Railway Station. just 670 m away. Convenient access and easy transportation options let you pack more into every day of your vacation.
The range of services provided by Sofitel Melbourne on Collins ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access.
Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and car hire services to help you get to where you want to go in Melbourne. Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas. Guestrooms at Sofitel Melbourne on Collins are fitted with all the amenities travelers need. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests.
Some selected rooms at Sofitel Melbourne on Collins include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Sofitel Melbourne on Collins also provides a hair dryer, toiletries and bathrobes in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel.
Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar. Guests of Sofitel Melbourne on Collins can even have groceries delivered to their room for cooking, using the hotel's special service.
Sofitel Melbourne on Collins lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Sofitel Melbourne on Collins. If you're a fan, you'll want to relive the greatest sporting moments of the local team at Melbourne Cricket Ground (MCG) located 1.2 km away.

Show less

Amenities and facilities

Excellent8.7

Facilities

Languages spoken
  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Croatian
  • Dutch
  • Filipino
  • French
  • German
  • Greek
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Slovenian
  • Spanish
  • Thai
  • Ukrainian
  • Vietnamese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Fitness center
  • Gym/fitness
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Grocery delivery
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Postal service
  • Projector/LED display
  • Safety deposit boxes
  • Seminars
  • Shops
  • Smoke-free property
  • Smoking area
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids meal
Land sports
  • Golf course (within 3 km)
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Electric kettle
  • Free bottled water unavailable
  • Hair dryer
  • Heating
  • High chair
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • LAN Internet in room [charges apply]
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Mobile hotspot device
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Sewing kit
  • Shared bathroom
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Wine glasses

Food and dining

Restaurants on site
No 35
  • Cuisine: Australian
  • Menu: Buffet
Atrium Bar on 35
  • Cuisine: Australian
  • Menu: Buffet
Sofi's Lounge
  • Cuisine: Australian
  • Menu: Buffet

Location

25 Collins Street, Melbourne CBD, Melbourne, Australia, 3000

Exceptional9.3

Location

Airports
  • Essendon Airport (MEB)
    11.7 km 29 min drive
  • Melbourne Airport (MEL)
    19.9 km 32 min drive
Public transportation
  • Parliament Railway Station
    250 m 4 min walk
  • Parliament Train Station
    410 m
Hospital or clinic
  • Dr Johannes Kern
    60 m
Shopping
  • Block Arcade
    690 m
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Block Arcade
    690 m
  • National Gallery of Victoria
    1.0 km
  • Eureka Skydeck
    1.1 km
  • Melbourne Museum
    1.2 km
  • Melbourne Cricket Ground (MCG)
    1.3 km
  • SEA LIFE Melbourne Aquarium
    1.5 km
  • Queen Victoria Market
    1.6 km
  • Royal Botanic Gardens Victoria
    1.8 km
  • Shrine of Remembrance
    1.8 km
  • Melbourne Zoo
    3.8 km
Nearby landmarks
  • Dendy Kino Cinema
    30 m
  • Kino Cinemas
    30 m
  • Collins Place
    40 m
  • Monash Conference Centre
    50 m
  • Haigh's Chocolates Collins Street
    60 m
  • Dr Johannes Kern
    60 m
  • Sofitel Hotel Carpark
    70 m
  • ANZ Building
    90 m
  • Craft Victoria
    100 m
  • Gallery Gabrielle Pizzi
    110 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Distance from city center0.5km
  • Travel time to airport (minutes)30
  • Airport transfer fee110 AUD
Extras
  • Breakfast charge (unless included in room price)50 AUD
The property
  • Year property opened1982
  • Number of floors50
  • Room voltage240
  • Number of rooms 363
  • Most recent renovation2006
  • Non-smoking rooms/floorsyes
  • Number of restaurants1
  • Number of bars/lounges2
Parking
  • Daily parking fee75 AUD

Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Sofitel Melbourne on Collins from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.8

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 6.4
  • 10
  • 10
  • 6.0
  • 10
  • 8.0
  • 10
  • 10
  • 7.6
  • 9.6

Most recent

From 739 reviews

  • Location score 9.3 out of 10 and is a high score in Melbourne
  • Cleanliness score 9.1 out of 10 and is a high score in Melbourne
  • Service score 9.1 out of 10 and is a high score in Melbourne
  • Room comfort and quality score 8.9 out of 10 and is a high score in Melbourne
  • Facilities score 8.7 out of 10
  • Value for money score 8.3 out of 10

Review summary

Powered by OpenAI

Guests have praised the hotel's excellent staff for their friendly and great service. The amazing views of Melbourne from the hotel have also been a standout feature and appreciated by many guests. Additionally, the hotel's central location makes it easy for guests to explore the city's attractions. The hotel's restaurant and food have also received high praise from guests.

Few reviews mention outdated rooms.

Guest Type
Room Type
Language

Show reviews that mention 

Service

Mentioned in 30 reviews
sentiment-positive-indicator
86% Positive
sentiment-negative-indicator
13% Unfavourable

Location

Mentioned in 24 reviews
sentiment-positive-indicator
100% Positive

Cleanliness

Mentioned in 16 reviews
sentiment-positive-indicator
75% Positive
sentiment-negative-indicator
25% Unfavourable

Room comfort

Mentioned in 15 reviews
sentiment-positive-indicator
93% Positive
sentiment-negative-indicator
6% Unfavourable

Room view

Mentioned in 11 reviews
sentiment-positive-indicator
90% Positive
sentiment-negative-indicator
9% Unfavourable

Breakfast

Mentioned in 9 reviews
sentiment-positive-indicator
88% Positive
sentiment-negative-indicator
11% Unfavourable

Room size

Mentioned in 8 reviews
sentiment-positive-indicator
87% Positive
sentiment-negative-indicator
12% Unfavourable

Check in

Mentioned in 7 reviews
sentiment-positive-indicator
42% Positive
sentiment-negative-indicator
57% Unfavourable

Atmosphere

Mentioned in 6 reviews
sentiment-positive-indicator
100% Positive
Changed to review page 1
  1. 10.0Exceptional

    song from South Korea
    Couple
    Superior Room, 2 Single Beds
    Stayed 3 nights in January 2026

    “wonderful stay at Sofitel”

    My experience at Sofitel has become a wonderful memory of Melbourne. The accommodation was spotless and well-maintained, the breakfast was delicious, and the location was incredibly convenient. Above all, the kindness and thoughtfulness of the staff made my trip truly happy. I would highly recommend it to anyone hesitating, and I will definitely stay here again when I return to Melbourne. Highly recommended!

    Reviewed January 18, 2026
    Auto-translated through generative A.I.

    Dear Song, Thank you very much for your positive feedback. I am really pleased that you enjoyed your room as well as the breakfast and the service you received. We hope to have the pleasure of welcoming you again on your next visit to Melbourne. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

    Responded January 23, 2026
    Sofitel Melbourne on Collins
  2. 10.0Exceptional

    yunho from South Korea
    Solo traveler
    SUPERIOR ROOM, 1 King Bed, Bay & River Views
    Stayed 1 night in February 2026

    “A Truly Heartwarming Stay Thanks to Hailey and the Team”

    I stayed at Sofitel Melbourne on Collins alone, and Hailey made my trip significantly more meaningful. She was incredibly kind and always gave me a warm, thoughtful greeting every time we crossed paths in the lobby. Her genuine care and attention to detail made a huge difference during my stay. I also want to extend my gratitude to the rest of the staff members. Everyone I encountered was professional and welcoming, creating a wonderful atmosphere throughout the hotel. Thanks to Hailey and her colleagues, I am already looking forward to my next visit to Melbourne. I will definitely choose Sofitel again and highly recommend it to anyone looking for exceptional service.

    Reviewed March 06, 2026
    Auto-translated through generative A.I.

    Dear Yunho, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read your comments. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Your kind words about Hailey will be shared with everyone here. So thank you again for your kind words and we look forward to seeing you again. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

    Responded March 10, 2026
    Sofitel Melbourne on Collins
  3. 10.0Exceptional

    Seulki from South Korea
    Couple
    Superior Room, 2 Single Beds
    Stayed 4 nights in January 2026

    “A good location to see AO.”

    It is conveniently located close to the AO Stadium, making it easy to walk there, and you can also watch on a large screen from the first-floor lobby lounge, which was perfect even in hot weather. The tram is right in front, and there is a famous cafe just across the street, making everything comfortable. The view is great, and above all, all the staff are really friendly. There is even a Korean staff member who was very kind and helpful.

    Reviewed February 06, 2026
    Auto-translated through generative A.I.

    Dear Seulki, Thank you for your review on Agoda.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

    Responded February 10, 2026
    Sofitel Melbourne on Collins
  4. 9.6Exceptional

    erin from Australia
    Solo traveler
    SUPERIOR ROOM, 1 King Bed
    Stayed 1 night in August 2026

    “Little bit of luxury”

    Definately has the feel of an upmarket hotel. Staff were all polite, helpful and friendly from concierge, front desk and housekeeping. Room was clean and quiet. Breakfast to my room looked and tasted wonderful. Not for families but more of a stay for solo or couple travellers.

    Reviewed August 24, 2026

    Dear Erin, Thank you for your review on Agoda.com, I was pleased to read you enjoyed your visit with us. Your kind words about the service you received from our team is truly appreciated and will be shared with everyone here. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

    Responded August 27, 2026
    Sofitel Melbourne on Collins
  5. 10.0Exceptional

    yunho from South Korea
    Solo traveler
    SUPERIOR ROOM, 1 King Bed, Bay & River Views
    Stayed 3 nights in March 2026

    “A Truly Heartwarming Stay Thanks to Hailey and the Team”

    I stayed at Sofitel Melbourne on Collins alone, and Hailey made my trip significantly more meaningful. She was incredibly kind and always gave me a warm, thoughtful greeting every time we crossed paths in the lobby. Her genuine care and attention to detail made a huge difference during my stay. I also want to extend my gratitude to the rest of the staff members. Everyone I encountered was professional and welcoming, creating a wonderful atmosphere throughout the hotel. Thanks to Hailey and her colleagues, I am already looking forward to my next visit to Melbourne. I will definitely choose Sofitel again and highly recommend it to anyone looking for exceptional service.

    Reviewed March 06, 2026
    Auto-translated through generative A.I.

    Dear Yunho, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read your comments. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Your kind words about Hailey will be shared with everyone here. So thank you again for your kind words and we look forward to seeing you again. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

    Responded March 10, 2026
    Sofitel Melbourne on Collins
Changed to review page 1

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