2015
Excellent 8.3
Based on 2718 reviews

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Excellent



based on 2718 reviews
  • Cleanliness 8.6
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for money 7.6
  • Food/Dining 8.4
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Ronelyn from United States
Family with teens
Superior Twin Room
Stayed one night in March 2016
Excellent place to relax she traveling
Love the food, the ambience and the service is excellent, more bucks for your money.
Reviewed April 01, 2016
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Heinz from United States
Family with young children
Luxury Club Sofitel 1 King Size Bed
Stayed 2 nights in March 2016
overpriced services and long check in and check out
Looked forward to a nice vacation on Easter weekend with the family. They were fully booked, and are not able to handle being fully booked. Everywhere we went we had to wait. From check in (which took over an hour) to eating, to getting to the pool, and finally check out (45 mins). I booked an executive club room. At check out we were charged over 8000 peso for phone calls to my cell phone. I realized that my daughters calls to the cell phone charged an obscene rate of 90 peso a min. Not sure if it was their system or my local cell phone, but the calls keep dropping so she would call back. They did remove any call under 30 seconds, which reduced the bill to 'only 3800' pesos. I understand that I should have checked the price of local cell phone charges, but did not, but would never think local calls would be that much. Unfortunately we will never stay at a Sofitel again. I explained that the person checking me out, and all she said was "sorry to hear that". I was ok with 1700 peso hamburger, because I knew the price. But really not worth it.
Reviewed March 30, 2016
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Airra from Philippines
Group
Superior Twin Room
Stayed 2 nights in March 2016
Exceeded our expectations
A hotel worthy of its 5-star rating. Amazing staff and service, great rooms and facilities.
Reviewed March 30, 2016
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Elma from Philippines
Family with young children
Junior Suite 1 King Bed Bay Or City Views
Stayed one night in March 2016
Families w/young children
Surely comeback soonest :)
Reviewed March 29, 2016
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Genevie from Philippines
Family with teens
Junior Suite 1 King Bed Bay Or City Views
Stayed 3 nights in March 2016
The Best Children Friendly 5 star Hotel in Manila
The food buffet is the best! Hotel Staffs are friendly and accomodating. The hotel pool is very nice.
Magnificent!
Reviewed March 28, 2016
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Hildebrando from Philippines
Couple
Luxury Twin room
Stayed one night in March 2016
Expected of breakfast compliment
Nice but Breakfast should be included
Reviewed March 27, 2016
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Jerome from Philippines
Couple
Superior Twin Room
Stayed 2 nights in March 2016
Love it
Food, amenities, spa, restaurant
We enjoyed staying
Reviewed March 27, 2016
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Masato from Philippines
Family with young children
Luxury King Room
Stayed one night in March 2016
Nice stay for family
Food, pool and staff
Reviewed March 27, 2016
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mary from Philippines
Couple
Superior King Room
Stayed one night in March 2016
superb
good food, good location, good service
Reviewed March 23, 2016
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Kristoffer from Philippines
Family with young children
Junior Suite 1 King Bed Bay Or City Views
Stayed 2 nights in March 2016
Breakfast too expensive for 5 year old
they charged my 5 year old 1,000 for breakfast
Reviewed March 23, 2016
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