Sofitel Singapore Sentosa Resort And Spa
Sofitel Singapore Sentosa Resort And Spa
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"The room was nice and clean."

Jian L.

|

March 20, 2018

Luxury Room with Twin Bed - Guestroom Sofitel Singapore Sentosa Resort And Spa
Luxury Room with Twin Bed - Guestroom
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Lobby Sofitel Singapore Sentosa Resort And Spa
Lobby
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Lobby Sofitel Singapore Sentosa Resort And Spa
Lobby
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Interior view Sofitel Singapore Sentosa Resort And Spa
Interior view
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Very good
Location
7.8
See all 65 photos Sofitel Singapore Sentosa Resort And Spa
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What guests are saying:
I like my stay here .for realx only food wise is very far
Norazlinda from Singapore
Family with teens
Very nice and sophisticated hotel. I love the old black and white house feel. Buffet food spread is amazing! The Italian restaurant in the hotel though is quite average but the whole hotel property is awesome!
Josephine from Philippines
Family with young children
Room service should be better than now.
YuCheng from Taiwan
Solo traveler
Excellent hotel for a Singapore staycation - lovely pool, good breakfast and helpful staff. Only a short walk to Tanjong beach. The spa isn't on site though...
NEIL from United Kingdom
Couple
Very Good hotel
Jansen from Singapore
Family with teens
Rooms are very big and spacious. ALSO wheelchair- friendly for ageing parents. Overall good, but we found a big lizard it in one night.
Hamidah from Singapore
Family with teens
Great
JUSUB from South Korea
Solo traveler
I did my proposal at Sofitel and the experience was excellent. The quality and experience match in terms of money spent. The staffs are extremely helpful and will surely be going back.
Wei from Singapore
Couple
Love this hotel, quiet resort, comfy beds , great pool, nice surroundings... I choose this hotel above all others
Deborah from Australia
Couple

Sofitel Singapore Sentosa Resort And Spa

Very good location
What's nearby?
Excellent
From 1674 reviewsSee what guests said
8.0
/
10
Excellent facilities
8.5
Recommended by 84% of guests
Value for money7.5
Distance to city center8.5 Km
Location rating7.8
Nearest airportChangi International Airport (SIN) - Singapore
Distance to airport21.9 km
  • Airport transfer

  • 170 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked 3 hours ago
Prestige Suite 1 King Bed
Prestige Suite 1 King Bed
...
  • Room size: 64 m²/689 ft²
  • Garden view
  • 1 king bed
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VILLA DU JARDIN, 2 Bedrooms, Private Pool
VILLA DU JARDIN, 2 Bedrooms, Private Pool
...
  • Room size: 300 m²/3229 ft²
  • Balcony/terrace
  • 2 double beds
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Luxury Room King Bed
Luxury Room King Bed
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 1 king bed
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Luxury family room
Luxury family room
...
  • Room size: 72 m²/775 ft²
  • Garden view
  • 2 single beds and 1 king be...
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PRESTIGE FAMILY SUITE, 1 King Size Bed and Sofa Bed
PRESTIGE FAMILY SUITE, 1 King Size Bed and Sofa Bed
...
  • Room size: 72 m²/775 ft²
  • Shower and bathtub
  • 1 super king bed and 1 sofa...
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Junior Suite 1 King Bed
Junior Suite 1 King Bed
...
  • Room size: 55 m²/592 ft²
  • Garden view
  • 1 king bed
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Luxury Garden View with Twin Bed
Luxury Garden View with Twin Bed
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds
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Luxury Garden Room
Luxury Garden Room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 1 king bed or 2 single beds
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Luxury Room with Twin Bed
Luxury Room with Twin Bed
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds
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Opera Suite
Opera Suite
...
  • Room size: 72 m²/775 ft²
  • Balcony/terrace
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Have a question for Sofitel Singapore Sentosa Resort And Spa?

What people love about the property

  • "Rooms are very big and spacious."

    Hamidah

    |

    December 22, 2017

  • "Massage at So Spa was awesome and relaxing- Love the dinner at il"

    Jordon

    |

    December 4, 2017

  • "The staffs are extremely helpful and will surely be going back."

    Wei C.

    |

    December 3, 2017

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More about Sofitel Singapore Sentosa Resort And Spa

More about Sofitel Singapore Sentosa Resort And Spa

"Very nice and sophisticated hotel."

Josephine

|

January 17, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
KFC
1.5 km American, Fast food
The Bay Restaurant
1.6 km American, Asian
Loui’s NY Pizza Parlor
1.6 km American, Italian, Pizza
Asian cuisine
Asian cuisine
Tastes of Asia
1.2 km Asian
Imperial Treasure Restaurant
1.4 km Asian, Chinese
Imperial Treasure La Mian Xiao Long Bao
1.5 km Asian, Chinese, Soups
Chinese cuisine
Chinese cuisine
Baifuting
100 m Chinese
Feng Shui
2.2 km Chinese
Wang Tian Kitchen
3.4 km Chinese

What they offer

"The view was very beautiful as well!"

Sarun

|

February 10, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1675)Booking.com Reviews (942)
8.0
/
10
Cleanliness8.3
Facilities8.5
Location7.8
Room comfort and quality8.3
Service8.3
Value for money7.5
Provided by verified guests of Agoda
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All guests (1675)
All room types
Showing 1492 verified guest comments
12345
9.6
Exceptional
Shannon from Singapore
Family with young children
Luxury family room
Stayed 1 night in November 2018
Expect Nothing Less.”
The hotel was nicely done up and really inviting. Staff was attentive and helpful. The pool was awesome. Room was clean and impeccable - except we had issues adjusting the temperature of the air-conditioning (too cold). Overall good experience.
Reviewed November 12, 2018
6.0
Julie from Philippines
Family with young children
Luxury Room King Bed
Stayed 1 night in October 2018
Improve customer service”
Staff arent that friendly and helpful or they are quite selective with the guests. Remember that all guests regardless of the race (ang mor or not) or rich looking or not are paying. Sha gri-la experience was so much better including staff and facilities all in all
Reviewed October 29, 2018
Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do truly regret to hear about your experience which is certainly not consistent with the standards for which Sofitel Singapore Sentosa Resort & Spa is known. Our ambassadors are trained according to the philosophy and service culture of our hotel and where we always strive to provide professional, efficient, and genuine service to all of our guest; taking no racial discrimination or guest's profile into account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Sheeva Richard Guest Experience Director
Show more
Sofitel Singapore Sentosa Resort And Spa
9.6
Exceptional
Dann from United States
Couple
Luxury Room King Bed
Stayed 3 nights in October 2018
Peaceful place to enjoy”
Loved the facilities. Nice walk to the beach. Good transportation.
Reviewed October 26, 2018
10.0
Exceptional
Hui from Singapore
Family with teens
Luxury Room with Twin Bed
Stayed 1 night in October 2018
Great hotel ”
Comfortable and inviting. Beautiful landscaping and attentive staff.
Reviewed October 22, 2018
8.8
Excellent
Siew from Singapore
Family with young children
Prestige Suite 1 King Bed
Stayed 1 night in October 2018
Great hotel for couples, didn’t find it kids friendly”
Love the staff - very thoughtful, accommodating and responsive. Food is delicious as always. We would have loved (used to love!) staying here as a couple. With a toddler, things were different - we didn’t feel that the pool was safe for a 2 year old and the kids club was far away at SoSpa instead of in house. Still highly recommended hotel; just not a fit for purpose for us
Reviewed October 18, 2018
6.4
Good
Donna from Philippines
Family with young children
Luxury family room
Stayed 1 night in September 2018
Annual Birthday/Anniversary Trip”
My husband and I celebrate our birthdays together, coz it's only 1 day apart (September 28, 29). Plus our wedding anniversary falls on September 30. So we always make sure we do something special. This year, we decided to stay at Sofitel coz we thought it was very near the Palawan beach. It turns out, you have to walk about 15minutes to get to the beach. It was difficult for us because we have a toddler and an infant. During the checkin, we were told that it will take another 30minutes before our rooms will be ready. We arrived at past 3pm, but we didn't get into our rooms until 4:30pm. The checkin process is super slow. And we were asked to checkout at 12noon the next day. The reception lady was also not very helpful. She even missed looking at my birthdate even though she took my IC. During the checkout, the lady was very friendly and apologetic. She gave my son and daughter some stuffed toys because the hotel missed my birthday (and my husband's birthday).
Reviewed October 15, 2018
Bonjour, First and foremost, thank you for selecting our resort for your holiday destination in Sentosa Island, Singapore. Your stay did coincide with one of the busiest periods in Singapore, which at times may have caused a few delays, such as check-in. We are sorry your experience was not flawless. We will continue to improve our check-in process and do thank you for your patience. Thank you very much for sharing your comment with us and It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Sheeva Richard Guest Experience Director
Responded October 30, 2018
Sofitel Singapore Sentosa Resort And Spa
9.6
Exceptional
ooi from Malaysia
Group
Luxury Room with Twin Bed
Stayed 1 night in May 2018
Peace and serenity”
Overall is a good resort but at times can be a little pricey but understandable as it justifies the quality of the resort!
Reviewed October 03, 2018
9.2
Exceptional
ZHENGXIONG from Singapore
Couple
Luxury Garden Room
Stayed 2 nights in August 2018
Everything is Perfect, expect most of the Staffs are not attentive ”
Reception forgotten to cancel our deposit before we left the place. Bell Boy promise to return my document during our check in, however till we checked out, i still didn't receive my invoice document that i printed. Room and Amenities was perfect.
Reviewed September 26, 2018
6.8
Good
seow from Singapore
Couple
Luxury Room King Bed
Stayed 1 night in September 2018
Good”
Hotel rooms and facilities are up to 5 stars expectations except the service which is totally unexpected for 5 stars luxury hotel. incidents to highlight is requesting a shower gel and it took 30min to deliver which I had made twice the call. Upon check out time, it was raining yet the carpark is not a covered carpark and it is quite a distance to collect the car. We requested to borrow umbrella from concierge but both treplied running out of umbrella and ignore us. They do not tried their best to provide other alternatives . We are very disappointed on the services during the stay.
Reviewed September 09, 2018
Bonjour, Thank you so much for your feedback, we are so happy that you found the hotel and room facilities are up to your expectations. And indeed we are truly sorry for what has happened, it's not reflecting the true sofitel standard, rest assured we have taken a note on your concerns and we will involve the training to improve our service. Thank you once again we do hope to welcome you back soon at our resort with a more flawless experience at the Sofitel Singapore Sentosa Resort & Spa. Sincerely yours, Sheeva Richard Guest Experience Director
Responded October 03, 2018
Sofitel Singapore Sentosa Resort And Spa
5.2
Wendy from Singapore
Couple
Luxury Room King Bed
Stayed 1 night in August 2018
Bugs”
I used to stay with Beautfort and like the room very much, especially the bathroom and the tub. Clean and posh. Howvever, after so long, was going back with my husband for a anniversary cos thats our first stay in Beautfort years back. We are quite disappointed as there is mosquitoes in the room and the bathroom was not very clean and small, like a normal 3 start hotel bathroom. Was surprise that the shower and bathtub was together which I didnt encouter that during our first stay. During the night, cant really sleep cos mosquitoes was buzzing around our ears. What a anniversary :( Overall, staffs are nice. Think it will take a while to go back there again.
Reviewed August 26, 2018
Bonjour, Happy wedding anniversary to you!! Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Sheeva Richard Guest Experience Director
Responded September 04, 2018
Sofitel Singapore Sentosa Resort And Spa
9.6
Exceptional
Todd from United States
Couple
Luxury Room King Bed
Stayed 2 nights in August 2018
Unbeatable stay!”
Next time in Singapore I will stay here the entire time!
Reviewed August 18, 2018
Bonjour, Thank you so much for your wonderful feedback! We are so thrilled to welcome you back to our beautiful resort for another amazing experience! Hope to see you again soon! Warmest regards, Sheeva Richard Guest Experience Director
Responded September 04, 2018
Sofitel Singapore Sentosa Resort And Spa
4.0
Lim from Singapore
Family with young children
PRESTIGE FAMILY SUITE, 1 King Size Bed and Sofa Bed
Stayed 1 night in August 2018
Needs to improve ”
The place seems not well maintained. Needs to reno. I had a suite. The weird thing is there is no direct access to the bathroom from the sleeping area. My kids slept at the sofa bed area. At night. If you need to use the bathroom. You need to walk pass and wake them up. Morning breakfast seems ok except the poor man who had to serve eggs at the station was so busy for almost full 3 hours. The long queue of people stressing him for the eggs. Will be nice if someone is there to assist him. Just a point. If rice is serve as one of the buffet dish. Do remember to have a bowl of water to soak the rice ladle which is not there. Otherwise will be stick with rice.
Reviewed August 18, 2018
Bonjour, Thank you so much for your review and concerns in regards to your recent stay in our resort. We are sorry that your experience did not meet your expectation. We took a note of your feedback and have shared it with related department to improve our guest experience in many aspects. We do hope to see you again soon in our resort for a better and more flawless experience at our resort. Sincerely yours, Sheeva Richard Guest Experience Director
Responded September 04, 2018
Sofitel Singapore Sentosa Resort And Spa
8.4
Excellent
Essam from Saudi Arabia
Family with teens
Luxury Room King Bed
Stayed 2 nights in August 2017
Very good place ”
The rooms were clean, the place is very quite, the facility is very good. However, it is far away from the city and more expensive than near by hotels.
Reviewed August 13, 2018
Bonjour, Thank you for your beautiful review! We are delighted that you had an amazing experience while staying in our resort! Our resort is just 5 minutes away from the Vivo city, harbourfront and our resort is accessible with the shuttle bus that we offer for our guest from that mall as well. Looking forward to seeing you back in our resort for another amazing experience in our resort! Sincerely yours, Sheeva Richard Guest Experience Director
Responded September 04, 2018
Sofitel Singapore Sentosa Resort And Spa
9.6
Exceptional
Yang from China
Family with young children
Luxury Room King Bed
Stayed 2 nights in July 2018
Great stay”
Overall it's a fantastic stay. One small complaint is that when you enter the lobby and look up, you can see spider webs hanging which means the ceiling hasn't been cleaned up for ages.
Reviewed July 26, 2018
6.8
Good
Nurul from Singapore
Couple
Luxury Room King Bed
Stayed 1 night in July 2018
Good”
it is a perfect quiet getaway. i am enthralled by the interior & decor of the room. c'est trés chic. it is also equipped with cool minibar & pillows fluffed with sleepy dust. do check out the pool and the 132 stairway steps to the beach. there is a nearby tram station to commute within the island & other attractions.
Reviewed July 20, 2018
Bonjour, Thank you so much for your great review! We are so pleased to know that you had a wonderful stay with us! The pool is indeed magnifique and also shuttle bus service is so accommodating! We do look forward to welcoming you back in the near future for another great experience at our resort! Sincerely yours, Sheeva Richard Guest Experience Director
Responded July 26, 2018
Sofitel Singapore Sentosa Resort And Spa
10.0
Exceptional
Yudi from Indonesia
Family with young children
Luxury Room King Bed
Stayed 1 night in June 2018
Nice Resort for Holiday With Family”
A nice time spent in the resort to have a gateway from the stressful city life of Singapore. The breakfast was wonderful and delicious. Complimentary free fish spa and excellent swimming pool to enjoy in the resort. The room is also excellent, interesting design and comfortable bed.
Reviewed July 12, 2018
9.2
Exceptional
Sim from Singapore
Couple
Luxury Room King Bed
Stayed 1 night in July 2018
Cosy and classy”
Private and isolated resort best to avoid crowds. Luxury stay and well recommended
Reviewed July 09, 2018
Bonjour, Thank you so much for your lovely feedback! We are so glad that you had enjoyed your stay with us! It's indeed our resort offers a beautiful resort ambience with its luxury that combined the beauty charms of french design and Singaporean colonial. We do look forward to welcoming you back in the future for another magnifique stay in our resort! Sincerely yours, Sheeva Richard Guest Experience Director
Responded July 19, 2018
Sofitel Singapore Sentosa Resort And Spa
6.0
Irin from Singapore
Family with young children
Luxury Room King Bed
Stayed 1 night in June 2018
Awesome hardware but software needs improvement”
This is my second stay at a Sofitel hotel. The rooms and infrastructure were amazing- exuding french luxurious charm. However, staff service level was lukewarm and mediocre. Not befitting of a five star hotel chain. Staff were largely cold and impersonal. Breakfast selection was good. Room was very clean and tastefully designed. Location is a tad far off the main food options at RWS. Not sure if i would return.
Reviewed June 10, 2018
Bonjout
Responded June 24, 2018
Sofitel Singapore Sentosa Resort And Spa
8.0
Excellent
Charlotte from New Zealand
Couple
Luxury Room King Bed
Stayed 1 night in June 2018
Staycation”
Room was ok, the highlight was the huge bed but the decor was ugly and the room had a strange looking large coffee/mini bar station Breakfast was good, coffee was not! Pool and garden restaurant was great
Reviewed June 04, 2018
Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Sheeva Richard Guest Experience Director
Responded June 24, 2018
Sofitel Singapore Sentosa Resort And Spa
8.4
Excellent
Jasmine from Singapore
Couple
Luxury Room King Bed
Stayed 1 night in February 2018
Good hotel away from the city”
We did a one-night stay-cation, which was a fun break away from everyday routines. If you're looking for a hotel that is spacious and removes you from the usual CBD or shopping district establishments, the Sofitel is a safe bet. Wild peacocks roam the property, the complimentary fish foot spa is always good for an hour of amusement (especially if you're ticklish) and the room we had was really updated and slick. The pool is decently sized! Breakfast is ok, if a little crowded.
Reviewed May 30, 2018
12345
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