Sofitel St James London Hotel

A dissapointing visit for a special occasion. Whilst all the staff encountered were polite and helpful the room was the biggest dissapointment - Small, tired and worn. At £300 a night I expect more

All was excellent. Daughter and I felt welcomed and valued by a doting staff. The amenities were of a high, luxurious standard and location was a stone’s throw to city attractions.

What a great way to start off our European vacation. The hotel oozes great charm and character. Is ideally located close to the Palace and beautiful gardens and other famous tourist attractions. The room was larger than we expected. We will make this hotel our bolt hole on future visits.

Arrival was not the best, concierge were not on point. Carried my 3 bags in from my limo as they were too occupied chatting. Check in was good, but when i got to my room, it was not good. I booked a Luxury King Room, it was neither. Bed was a queen, the mattress was old and creaky, the phone didn't work and the sofa was hard as a rock as it was a sofa bed. When i spoke to reception (i had to go down to the lobby as the phone wasn't working), i asked if i was in the correct room, they said yes. I asked them about the bed being a queen and not a king, and they said "a King room doesn't mean a king bed"...um, yes it does. And it says so on the hotels own website. Long story short, i was room moved to a wheelchair accessible room that night (midnight). I received a call from the General Manager the next morning, who was genuinely concerned about the events of the previous night. He offered to move me again to a suite for the last night of my 2 night stay, which i accepted. I packed my bags and went out for lunch with a friend (great recommendation by the hotel concierge). My bags were moved to the suite and i collected my new room keys at reception on my return from lunch. The suite was magnificent..! It was the "Lord Lawrence Olivier Suite" and it was the most amazing suite i have ever stayed in. The GM also sent a bottle of Champagne and a large fruit tray with compliments of the hotel. I know mistakes are made, we are all human, i guess it was my turn to have a few all happen at the same time. but what really impresses me is how mistakes are rectified. Sofitel did this perfectly. What was looking like a terrible end to my 4 weeks holiday in Europe, turned into one of the highlights of the trip. I would definitely give Sofitel London St James another "go" as their efforts to make amends and to impress was exemplary. (The in-room dining is superb, i only had a club sandwich, but it was a delicious work of art). Checkout was fast and charming, and the farewell felt ge

perfection

Magnificent location. Feet rooms. Nice staff

Staff were amazing and everything was wonderful!

A wonderful stay.

Rooms smaller than expected, also beware of the breakfast and dinner promotions

We had a fantastic time and are recommending it to friends and travel agents. The entire staff was so friendly , helpful and made out stay there so much fun!

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Great hotel and great location! However, the room that was offered to us was very small with a window near the ceiling! It was impossible for us to stay in that room. We had to end up paying additional money to get another room as they had no room available in the same category or in the category above what we had booked. At first, they wanted to make us pay for (2) upgrades but we end up paying only for one after some negotiations. Of course, that room was very beautiful but it became very expensive for one night...

We had high expectation of this hotel but this rate gave us, in our view, the worst and one and only one room within the entire hotel, exactly opposite the gym! Only disappointed at this.

Enjoyable. The bar is too expensive though

Very central location. Very good service. Hermes shampoo/bodywash. However, bathroom shower head on top is dripping cold water while taking bath. Very annoying. Also water leaking out from the glass door onto the floor while taking bath. Should do regular checkups.

Good

Simply brilliant. Comfortable, quiet, great service, friendly and helpful staff, efficient and spotless.