Sofitel St James London Hotel

6 Waterloo Place, Mayfair, London, United Kingdom, SW1Y 4AN - See map
Free Wi-Fi
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Sofitel St James London Hotel

"Checkout was fast and charming, and the farewell felt ge"

David - July 31, 2017

Classic Room - Queen Bed - Guestroom Sofitel St James London Hotel
Lobby Sofitel St James London Hotel
Fitness center Sofitel St James London Hotel
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Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
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Check-in/out [express]
Hassle-free check in
Close to National Gallery
Within 330 m of property
See map
Popular landmarks
Stephen Whiltshire Gallery 20 m
Florence Nightingale Statue 20 m
Crimean War Memorial 40 m
Consulate of New Zealand 60 m
Her Majesty's Theatre 70 m
Haymarket Theatre Royal 70 m
Britain Visitor Centre 110 m
Pall Mall Dental Clinic 110 m
Institute of Contemporary Arts 140 m
Philippine Embassy London 150 m
Nearby landmarks
National Gallery 330 m
Big Ben 940 m
Buckingham Palace 970 m
London Eye 1 km
The British Museum 1.35 km
Madame Tussauds London 2.31 km
V&A - Victoria and Albert Museum 3.04 km
Natural History Museum 3.29 km
Tower of London 3.9 km
Tower Bridge 3.94 km
9.4

Exceptional

Location rating score

Inside city center
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 300 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in London every 7 minutes on Agoda.com
Value for money7.5
Distance to city center0 km
Location rating9.4
Nearest airportLondon City Airport (LCY)
Distance to airport12.6 km

Rooms available at Sofitel St James London Hotel

Excellent
Room comfort & quality
8.8
Premium Luxury King Room
Premium Luxury King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Superior Room Queen Bed
Superior Room Queen Bed
...
  • Room size: 26 m²/280 ft²
  • Courtyard view
  • 1 queen bed
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Luxury Room King Bed
Luxury Room King Bed
...
  • Room size: 32 m²/344 ft²
  • Courtyard view
  • 1 king bed
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Junior Suite King Bed
Junior Suite King Bed
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Opera Suite
Opera Suite
...
  • Room size: 109 m²/1173 ft²
  • City view
  • 1 king bed
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Luxury Room with Twin Bed
Luxury Room with Twin Bed
...
  • Room size: 32 m²/344 ft²
  • Courtyard view
  • 2 single beds
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Classic Room - Queen Bed
Classic Room - Queen Bed
...
  • Room size: 23 m²/248 ft²
  • Courtyard view
  • 1 queen bed
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St James Suite
St James Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
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Prestige Suite
Prestige Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Executive Suite King bed
Executive Suite King bed
...
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    Frequently asked questions

    What time is check-in and check-out at Sofitel St James London Hotel?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Sofitel St James London Hotel?

    Sofitel St James London Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 145 GBP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sofitel St James London Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sofitel St James London Hotel has a car park that's close to the hotel. Parking is available for a fee of 50 GBP per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around London with private transportation, the hotel can arrange taxi service.

    What is the smoking policy at Sofitel St James London Hotel?

    Sofitel St James London Hotel does not permit smoking in any of its rooms or indoor areas.

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    What people love about Sofitel St James London Hotel

    • 10.0
      Exceptional

      "All was excellent."

      Anne

      |

      January 29, 2018

    Property ranking|Compared to 13,490 London properties
    See all rankings
    Location score
    9.4/10
    Service score
    8.9/10
    Cleanliness score
    9.0/10
    Room comfort score
    8.8/10
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
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    Overall rating:
    9.2
    Exceptional
    1,040 reviews
    Cleanliness
    9.0
    Facilities
    8.4
    Location
    9.4
    Read all reviews >
    What travelers say they love:
    The hotel oozes great charm and character.
    Paul from Australia
    Couple
    More about Sofitel St James London Hotel

    More about Sofitel St James London Hotel

    We are delighted to announce that Sofitel London St James will undergo an exciting room design transformation beginning on January 7th and lasting until November 1st 2019. Our original hotel interior designer and one of the world’s leading; Pierre-Yves Rochon, will encapsulate the ‘modern luxury’ of the Sofitel brand, continuing the mix of modern French and British design, with a fresh, contemporary and residential feel. Our SoFIT gym is scheduled to be closed from early January until early April. External gym facilities will be available during this time. Additionally a new restaurant concept will be launched in May 2019, following a 3 month re-design project incorporating the restaurant, bar and lounge. From mid-February, one or more food and beverage venues will be available with selected offerings. The hotel will remain open throughout, with the rooms’ transformation taking place in cascading phases and during working hours, to ensure minimal disturbance to our guests. Whilst the product is being enhanced, our high service standards will remain unaltered. We apologise for any inconvenience you may encounter during this time and thank you for your patience. Restaurant, Bar and Lounge: mid-February until mid-May THE BALCON Closure time frame – mid-February to end of April An alternative venue will be available for breakfast, lunch and dinner. ST JAMES BAR Closure time frame: April The Rose Lounge will be available all day. THE ROSE LOUNGE Closure time frame: early-May until mid-May Afternoon tea will be available in the restaurant

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    Most talked about facilities

    Internet
    2 mentions
    Housekeeping
    2 mentions
    Breakfast
    1 mention

    What they offer

    9.6
    Exceptional

    "The suite was magnificent."

    David

    |

    July 31, 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Full English/Irish

    Restaurants on site

    Restaurant
    Cuisine:French
    Menu:Buffet

    Nearby restaurants

    British cuisine
    British cuisine
    The Balcon
    40 m British, European, French
    The Rose Lounge
    60 m British, French, International
    IoD - Institute of Directors
    60 m British, European, French
    American cuisine
    American cuisine
    Rileys Sports Bar
    70 m American, Bar, British
    Byron Haymarket
    110 m American
    Little Frankie's
    230 m American, European, Italian
    European cuisine
    European cuisine
    House Lounge
    300 m European
    Mermaids Tail
    370 m European, Seafood
    Boulestin
    490 m European, French, Gluten Free

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Property announcements

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    Reviews of Sofitel St James London Hotel from real guests

    Overall rating
    9.2
    Exceptional
    From 1040 reviews
    9.7Location
    9.6Service
    9.5Cleanliness
    Agoda Reviews (88)Booking.com Reviews (948)
    Rating via Agoda8.5
    /
    10
    Cleanliness9.0
    Facilities8.4
    Location9.4
    Room comfort and quality8.8
    Service8.9
    Value for money7.5
    High score for London
    Rating
    9+ Exceptional (26)
    8-9 Excellent (12)
    7-8 Very Good (10)
    6-7 Good (6)
    <6 Below Expectation (3)
    Time of the year
    Mar - May (10)
    Jun - Aug (24)
    Sep - Nov (13)
    Dec - Feb (10)
    Don't miss out!Users are booking a place in London every 7 minutes on Agoda.com
    All guests (88)
    All room types
    All languages

    Show reviews that mention 

    Showing 57 verified guest comments
    123
    9.0
    Exceptional
    Yin from Malaysia
    Solo traveler
    Stayed 4 nights in June 2012

    Best location in London”

    Good & highly luxurious comfortable room and less than 2 mins walk from piccadilly circus.

    Sofitel St James is the best hotel in London. This is my second time staying in this hotel. This place that makes me feel like being at home. Friendly and thoughtful staff and services makes me, a stranger in this gigantic city, feels like having good friends and family around me. And most important the bed is luxurious. Located within birds eye view from most of the important London sites, you can't really find a better place to stay. Walking distance to just about everthing important things to see and do in London. Shopping, eating, theaters and China town is all within a 15 minute walk. Will definately give Sofitel St James a two thumbs up.

    Reviewed July 26, 2012
    9.6
    Exceptional
    David from Australia
    Couple
    Luxury Room King Bed
    Stayed 2 nights in July 2017

    Shaky start, but a magnificent finish”

    Arrival was not the best, concierge were not on point. Carried my 3 bags in from my limo as they were too occupied chatting. Check in was good, but when i got to my room, it was not good. I booked a Luxury King Room, it was neither. Bed was a queen, the mattress was old and creaky, the phone didn't work and the sofa was hard as a rock as it was a sofa bed. When i spoke to reception (i had to go down to the lobby as the phone wasn't working), i asked if i was in the correct room, they said yes. I asked them about the bed being a queen and not a king, and they said "a King room doesn't mean a king bed"...um, yes it does. And it says so on the hotels own website. Long story short, i was room moved to a wheelchair accessible room that night (midnight). I received a call from the General Manager the next morning, who was genuinely concerned about the events of the previous night. He offered to move me again to a suite for the last night of my 2 night stay, which i accepted. I packed my bags and went out for lunch with a friend (great recommendation by the hotel concierge). My bags were moved to the suite and i collected my new room keys at reception on my return from lunch. The suite was magnificent..! It was the "Lord Lawrence Olivier Suite" and it was the most amazing suite i have ever stayed in. The GM also sent a bottle of Champagne and a large fruit tray with compliments of the hotel. I know mistakes are made, we are all human, i guess it was my turn to have a few all happen at the same time. but what really impresses me is how mistakes are rectified. Sofitel did this perfectly. What was looking like a terrible end to my 4 weeks holiday in Europe, turned into one of the highlights of the trip. I would definitely give Sofitel London St James another "go" as their efforts to make amends and to impress was exemplary. (The in-room dining is superb, i only had a club sandwich, but it was a delicious work of art). Checkout was fast and charming, and the farewell felt ge

    Reviewed July 31, 2017
    9.7
    Exceptional
    Mark from United Kingdom
    Solo traveler
    Luxury Room King Bed
    Stayed 3 nights in August 2012

    Superb service in the heart of London's West End”

    Staff and quality of service

    Service is often what makes the difference in how you fee about a hotel. Sofitel have got it right. Superbly rained efficient, courteous staff where nothing is too much trouble. This is a luxurious hotel in the heart of St James - a stones throw from Trafalgar square, Piccadilly and Buckingham Palace . The room was spacious, the bathroom generous and with good supply of amenities. I didn't like that they charged for high speed broadband, but that was my only grumble. Breakfast was excellent, lunch delicious and again, the service was without fault. Very good cosy bar selling excellent cocktails, with a barman who really knew his drinks Lovely touches such as when I came in from a run They presented me with a bottle of water, cold face towel and an energy bar. The gym is small but adequate. Overall an excellent hotel. Sofitel continues to have unique individual properties where the consistent feature is the quality of the staff and the guest experience.

    Reviewed August 27, 2012
    8.3
    Excellent
    Chua from Singapore
    Couple
    Superior Room Queen Bed
    Stayed 3 nights in August 2013

    Good service but poor value”

    Location, large rooms and near the tube

    Service was good and friendly when checking in and location couldn't be better. Rooms were spacious for European standards and nicely decorated. All the five star hotels I have stayed in would have provided tooth brush and tooth paste among the toiletries without me having to ask but this was not the case here. While taking a shower I also noted that there was a strand of thread at the area where you adjusted the height of the shower head which looked like floss. That really grossed me out as well. I was really annoyed with the water temperature when taking baths/showers. Somehow it's always too hot/cold for me. Overall I expected a higher standard for the amount that was paid. The only thing that was faultless is probably the location.

    Reviewed August 21, 2013
    7.0
    Very good
    Eric from France
    Business traveler
    Superior Room Queen Bed
    Stayed 3 nights in August 2014

    Great Location, Great standards, but...”

    Location, Room and Bar

    What to expect from a 5 star hotel when one who wants to check-in at noon is told that his room will be available only at 3pm? Do you expect an excuse? I did not receive one. Do you expect an alternative solution apart from waiting 3h after a long haul flight? I did not receive one. Well Sofitel used to have standard that are now far away... A big disappointment because I love this hotel, great location, great room, great bar tenders. Definitely not a value-for-money hotel anymore...

    Reviewed September 12, 2014
    9.3
    Exceptional
    Peter from United Kingdom
    Couple
    Stayed 2 nights in January 2010

    Sofitel St. James”

    Friendly welcome; attentive and helpful staff; combination of 18th.-century English history and modern French chic. live piano music each evening; beautiful bedding; high quality of room furniture and bathroom.
    Cannot think of any criticism!

    Our stay at this hotel was a pleasureable experience from beginning to end, and we can't wait to go back again! Quite honestly, it is the best hotel we've ever stayed in. Being disabled caused none of the usual problems I encounter - all the staff were more than helpful with my wheelchair, especially the concierge. The hotel has a marvellous atmosphere, so much so that I wouldn't feel apprehensive about staying there on my own, should the occasion arise. All in all, our stay was a memorable experience!

    Reviewed January 29, 2010
    10.0
    Exceptional
    Paul from Australia
    Couple
    Superior Room Queen Bed
    Stayed 4 nights in August 2017

    Fantastic hotel and location ”

    What a great way to start off our European vacation. The hotel oozes great charm and character. Is ideally located close to the Palace and beautiful gardens and other famous tourist attractions. The room was larger than we expected. We will make this hotel our bolt hole on future visits.

    Reviewed November 14, 2017
    9.3
    Exceptional
    Lily from Australia
    Couple
    Superior Room Queen Bed
    Stayed 4 nights in August 2011

    Great location, great service and lovely hotel”

    Loved the service. Location was central to restaurants, pubs, shopping and sites. The subway is just up the road so easy to get anywhere.

    We thought it was luxury. You definitely feel comfortable and have everything in the room and hotel. The wifi reception was slow in the room but you can pay for faster connection.

    Reviewed August 23, 2011
    9.3
    Exceptional
    Kylie from Australia
    Family with young children
    Superior Room Queen Bed
    Stayed 4 nights in September 2014

    Excellent hotel, great location”

    Location, service, comfort

    Wonderful hotel in a central location. We were given a complimentary coffee and snack whilst waiting for our room to be ready even though we arrived prior to check-in. Great with children .

    Reviewed October 03, 2014
    8.0
    Excellent
    Helene from Canada
    Business traveler
    Classic Room - Queen Bed
    Stayed 1 night in February 2016

    A room with a small window near the ceiling! Not what we paid for initially...”

    Great hotel and great location! However, the room that was offered to us was very small with a window near the ceiling! It was impossible for us to stay in that room. We had to end up paying additional money to get another room as they had no room available in the same category or in the category above what we had booked. At first, they wanted to make us pay for (2) upgrades but we end up paying only for one after some negotiations. Of course, that room was very beautiful but it became very expensive for one night...

    Reviewed February 09, 2016
    8.7
    Excellent
    Wing from Hong Kong
    Couple
    Superior Room Queen Bed
    Stayed 3 nights in June 2015

    Hotel is good but don't book this category”

    helpful staff, quick response, good location

    We had high expectation of this hotel but this rate gave us, in our view, the worst and one and only one room within the entire hotel, exactly opposite the gym! Only disappointed at this.

    Reviewed September 05, 2015
    10.0
    Exceptional
    fajri from Indonesia
    Business traveler
    Luxury Room King Bed
    Stayed 4 nights in June 2012

    perfect hotel”

    the free wifi

    nice hotel and nice services, very perfect location and it is good to have the free wifi in room...

    Reviewed July 02, 2012
    9.3
    Exceptional
    Robert from United Kingdom
    Solo traveler
    Superior Room Queen Bed
    Stayed 2 nights in December 2014

    Great hotel & friendly staff”

    The location, the staff & the tea

    Fabulous stay. Welcoming, friendly & knowledgeable staff. Superb location & comfortable rooms.

    Reviewed December 23, 2014
    10.0
    Exceptional
    Barbara from United States
    Solo traveler
    Superior Room Queen Bed
    Stayed 3 nights in August 2016

    I was there with two other women”

    We had a fantastic time and are recommending it to friends and travel agents. The entire staff was so friendly , helpful and made out stay there so much fun!

    Reviewed August 12, 2016
    7.7
    Very good
    Laith from United Arab Emirates
    Business traveler
    Classic Room - Queen Bed
    Stayed 3 nights in January 2015

    fantastic”

    location, staff, classic

    It was good stay, even it is only 3 days. But I had fun, location is amazing in central london and picaddily street

    Reviewed January 17, 2015
    9.3
    Exceptional
    JOHN from Australia
    Couple
    Superior Room Queen Bed
    Stayed 2 nights in August 2014

    LOVELY HOTEL IN GREAT LOCATION”

    Location, bar & staff.

    It was really wonderful. Beautiful room, maybe a little small. The bar is fabulous and the bar staff make great cocktails. A short walk to great restaurants and the best of London's shopping.

    Reviewed September 29, 2014
    9.3
    Exceptional
    Li from Taiwan
    Couple
    Classic Room - Queen Bed
    Stayed 4 nights in June 2014

    Charming and convenient hotel ”

    Charming atmosphere , warm service, and excellent location

    I had a good experience during the period. All the staff are so nice and friendly and really take care of the guests's concern.

    Reviewed October 07, 2014
    9.0
    Exceptional
    penny from Canada
    Couple
    Luxury Room King Bed
    Stayed 3 nights in September 2013

    Fabulous”

    staff /location /elegance

    Our stay was lovely. Very acomodating staff. We had an issue with the in room safe and also a broken shower head, staff were there to repair in less than ten minutes.

    Reviewed October 09, 2013
    8.7
    Excellent
    Chuang from Hong Kong
    Couple
    Superior Room Queen Bed
    Stayed 7 nights in July 2015

    Good hotel to stay.”

    Location and service.

    Very central location. Very good service. Hermes shampoo/bodywash. However, bathroom shower head on top is dripping cold water while taking bath. Very annoying. Also water leaking out from the glass door onto the floor while taking bath. Should do regular checkups.

    Reviewed August 14, 2015
    7.0
    Very good
    Rosalia from Singapore
    Family with teens
    Luxury Room with Twin Bed
    Stayed 2 nights in January 2014

    Good but can be improved”

    Conceirge, Spa and Location

    This hotel is ideally located. The staff at the reception are somewhat stiff and I am sure I will strike lottery if I can spot a genuine smile. The conceirge on the other hand are super friendly and nice. The ladies at the spa are also very sweet and nice. I would have scored them higher if not on the staff attitude

    Reviewed July 07, 2014
    123
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