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Sofitel St James London Hotel
Sofitel St James London Hotel
Sofitel St James London Hotel
Sofitel St James London Hotel
Sofitel St James London Hotel
Sofitel St James London Hotel
Sofitel St James London Hotel

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9.3

Exceptional

874 reviews

874 reviews

See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Walkable places
Stephen Whiltshire Gallery

20 m

Florence Nightingale Statue

20 m

Crimean War Memorial

40 m

Her Majesty's Theatre

70 m

Haymarket Theatre Royal

70 m

Popular landmarks
National Gallery

330 m

Big Ben

940 m

Buckingham Palace

970 m

London Eye

1.0 km

The British Museum

1.4 km

Closest landmarks
Consulate of New Zealand

60 m

Britain Visitor Centre

110 m

Pall Mall Dental Clinic

110 m

Philippine Embassy London

150 m

Comedy Theatre

210 m

Sofitel St James London Hotel

6 Waterloo Place, Mayfair, London, United Kingdom, SW1Y 4AN - See map

Make your best journey to London with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Strategically situated in Mayfair, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

300 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Transport to airport

Valet parking

Pets allowed

Shuttle service

Exercise area

Spa

Complimentary WIFi in all rooms

Front desk [24-hour]

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money7.6
Distance to city center0 km
Location rating9.4
Nearest airportLondon City Airport (LCY)
Distance to airport12.6 km

Rooms available at Sofitel St James London Hotel

Excellent
Room comfort & quality

8.8

Premium Luxury King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Opera Suite
...
  • Room size: 109 m²/1173 ft²
  • City view
  • 1 king bed
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Prestige Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Junior Suite King Bed
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Luxury Room King Bed
...
  • Room size: 32 m²/344 ft²
  • Courtyard view
  • 1 king bed
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Classic Room - Queen Bed
...
  • Room size: 23 m²/248 ft²
  • Courtyard view
  • 1 queen bed
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Superior Room Queen Bed
...
  • Room size: 26 m²/280 ft²
  • Courtyard view
  • 1 queen bed
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St James Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
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Luxury Room with Twin Bed
...
  • Room size: 32 m²/344 ft²
  • Courtyard view
  • 2 single beds
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Studio King Suite with View
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 1 single bed and 1 queen be...
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Frequently asked questions

How much does it cost to stay at Sofitel St James London Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Sofitel St James London Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sofitel St James London Hotel?

Sofitel St James London Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 145 GBP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sofitel St James London Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sofitel St James London Hotel has a car park that's close to the hotel. Parking is available for a fee of 50 GBP per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around London with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sofitel St James London Hotel?

Wake up to a great buffet breakfast at Sofitel St James London Hotel. Adults can enjoy breakfast offered with an additional charge of 26 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sofitel St James London Hotel?

Sofitel St James London Hotel features an on-site restaurant for your dining convenience.

Can special events be hosted at Sofitel St James London Hotel?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Sofitel St James London Hotel?

Sofitel St James London Hotel does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Sofitel St James London Hotel?

Green Park Tube Station is the closest train, metro, or bus station, about 710 m away from Sofitel St James London Hotel.

What restaurants are nearby Sofitel St James London Hotel?

Restaurants including Pall Mall Fine Wine, The Rose Lounge and IoD - Institute of Directors are popular in Sofitel St James London Hotel’s neighborhood which is known as Mayfair.

What popular shopping places are close to Sofitel St James London Hotel?

Located in the Mayfair area, Sofitel St James London Hotel is close to great shopping choices like Stephen Whiltshire Gallery, Edward Bates Ltd. and Cool Britannia.

What are popular attractions near Sofitel St James London Hotel?

Guests at Sofitel St James London Hotel can easily visit Piccadilly Circus, Florence Nightingale Statue and Crimean War Memorial located in the Mayfair area.

What popular natural sightseeing spots are close to Sofitel St James London Hotel?

Sofitel St James London Hotel is located in the Mayfair area, which is famous for natural sightseeing destinations such as The Green Park.

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Explore the neighborhood

What people love about Sofitel St James London Hotel

  • 10

    Exceptional

    "This is one of the best hotel I have ever stayed."

    Dinh

    |

    April 19, 2022

  • 10

    Exceptional
    Staff 

    "Kind staff, styled decoration with fashion pieces which I loved!"

    Dinh

    |

    April 19, 2022

  • 10

    Exceptional
    Location

    "Great location we could walk everywhere"

    Ronda

    |

    March 30, 2022

Overall rating:

9.3

Exceptional
874 reviews
Cleanliness
9.0
Facilities
8.5
Location
9.4
Read all reviews >
More about Sofitel St James London Hotel

More about Sofitel St James London Hotel

Sofitel St James London Hotel

For travelers who want to take in the sights and sounds of London, Sofitel St James London Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that London has to offer. Are you seeking the true London? Experiencing the best of the city's culture is easy with a stay at Sofitel St James London Hotel, located merely 1.0 km from London Eye.
At Sofitel St James London Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring London is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Sofitel St James London Hotel. For health reasons, smoking is not permitted anywhere inside the hotel.
All rooms at Sofitel St James London Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. Some rooms at Sofitel St James London Hotel are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a coffee or tea maker, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and bathrobes available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sofitel St James London Hotel. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at Sofitel St James London Hotel. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Around the property

Don't spend all your time inside while in London! A great museum trip can be had at The British Museum located 1.3 km away, with local art that provides a sense of the region. Be sure to visit Tower of London located 3.9 km away, an item on every checklist of those who travel to London.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Internet

2 mentions

Housekeeping

2 mentions

Breakfast

1 mention

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steam room
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [nearby]
  • Car power charging station
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking
Food and dining
Breakfast options
  • Full English/Irish
Restaurants on site

Restaurant

  • Cuisine: French
  • Menu: Buffet
Location
6 Waterloo Place, Mayfair, London, United Kingdom, SW1Y 4AN
Exceptional
Location

9.4

Airports

  • London City Airport (LCY)
    12.6 km 39 min drive
  • Heathrow Airport (LHR)
    22.7 km 45 min drive

Public transportation

  • Piccadilly Circus Tube Station
    300 m 5 min walk
  • Leicester Square Tube Station
    490 m 8 min walk

Hospital or clinic

  • Pall Mall Dental Clinic
    110 m

Shopping

  • Camden Market
    3.9 km

Convenience store

  • Tesco Express
    350 m 6 min drive

Cash withdrawal

  • ATM
    50 m 1 min walk
What's nearby

Popular landmarks

  • National Gallery
    330 m
  • Big Ben
    940 m
  • Buckingham Palace
    970 m
  • London Eye
    1.0 km
  • The British Museum
    1.4 km
  • Madame Tussauds London
    2.3 km
  • V&A - Victoria and Albert Museum
    3.0 km
  • Natural History Museum
    3.3 km
  • Tower of London
    3.9 km
  • Tower Bridge
    3.9 km

Nearby landmarks

  • Stephen Whiltshire Gallery
    20 m
  • Florence Nightingale Statue
    20 m
  • Crimean War Memorial
    40 m
  • Consulate of New Zealand
    60 m
  • Her Majesty's Theatre
    70 m
  • Haymarket Theatre Royal
    70 m
  • Britain Visitor Centre
    110 m
  • Pall Mall Dental Clinic
    110 m
  • Institute of Contemporary Arts
    140 m
  • Philippine Embassy London
    150 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 7 rooms, different policies and additional supplements may apply.
  • The property offers breakfast at an additional charge as follow;
    Continental Breakfast: 19 GBP
    Full English Breakfast 25 GBP
  • Breakfast is served from 06:30 AM to 10:30 AM on weekdays and 07:00 AM to 11:00 AM on weekends.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until01:00
  • Check-out from02:00
  • Check-out until12:00

Getting around

  • Airport transfer fee145 GBP
  • Distance from city center0 km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)26 GBP
  • Daily Internet/Wi-Fi fee0 GBP

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 183
  • Room voltage240
  • Year property opened1923
  • Most recent renovation2009

Parking

  • Daily parking fee50 GBP
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Reviews of Sofitel St James London Hotel from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.0
Facilities8.5
Location9.4
Room comfort and quality8.8
Service8.9
Value for money7.6
High score for London
Rating
9+ Exceptional (29)
8-9 Excellent (12)
7-8 Very Good (10)
6-7 Good (6)
<6 Below Expectation (3)
Time of the year
Mar - May (13)
Jun - Aug (24)
Sep - Nov (13)
Dec - Feb (10)
All guests (91)
All room types
All languages

Show reviews that mention 

Showing 60 verified guest comments
123
9.0
Exceptional
Yin from Malaysia
Solo traveler
Stayed 4 nights in June 2012

Best location in London”

Good & highly luxurious comfortable room and less than 2 mins walk from piccadilly circus.

Sofitel St James is the best hotel in London. This is my second time staying in this hotel. This place that makes me feel like being at home. Friendly and thoughtful staff and services makes me, a stranger in this gigantic city, feels like having good friends and family around me. And most important the bed is luxurious. Located within birds eye view from most of the important London sites, you can't really find a better place to stay. Walking distance to just about everthing important things to see and do in London. Shopping, eating, theaters and China town is all within a 15 minute walk. Will definately give Sofitel St James a two thumbs up.

Reviewed July 26, 2012

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9.6
Exceptional
David from Australia
Couple
Luxury Room King Bed
Stayed 2 nights in July 2017

Shaky start, but a magnificent finish”

Arrival was not the best, concierge were not on point. Carried my 3 bags in from my limo as they were too occupied chatting. Check in was good, but when i got to my room, it was not good. I booked a Luxury King Room, it was neither. Bed was a queen, the mattress was old and creaky, the phone didn't work and the sofa was hard as a rock as it was a sofa bed. When i spoke to reception (i had to go down to the lobby as the phone wasn't working), i asked if i was in the correct room, they said yes. I asked them about the bed being a queen and not a king, and they said "a King room doesn't mean a king bed"...um, yes it does. And it says so on the hotels own website. Long story short, i was room moved to a wheelchair accessible room that night (midnight). I received a call from the General Manager the next morning, who was genuinely concerned about the events of the previous night. He offered to move me again to a suite for the last night of my 2 night stay, which i accepted. I packed my bags and went out for lunch with a friend (great recommendation by the hotel concierge). My bags were moved to the suite and i collected my new room keys at reception on my return from lunch. The suite was magnificent..! It was the "Lord Lawrence Olivier Suite" and it was the most amazing suite i have ever stayed in. The GM also sent a bottle of Champagne and a large fruit tray with compliments of the hotel. I know mistakes are made, we are all human, i guess it was my turn to have a few all happen at the same time. but what really impresses me is how mistakes are rectified. Sofitel did this perfectly. What was looking like a terrible end to my 4 weeks holiday in Europe, turned into one of the highlights of the trip. I would definitely give Sofitel London St James another "go" as their efforts to make amends and to impress was exemplary. (The in-room dining is superb, i only had a club sandwich, but it was a delicious work of art). Checkout was fast and charming, and the farewell felt ge

Reviewed July 31, 2017

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9.7
Exceptional
Mark from United Kingdom
Solo traveler
Luxury Room King Bed
Stayed 3 nights in August 2012

Superb service in the heart of London's West End”

Staff and quality of service

Service is often what makes the difference in how you fee about a hotel. Sofitel have got it right. Superbly rained efficient, courteous staff where nothing is too much trouble. This is a luxurious hotel in the heart of St James - a stones throw from Trafalgar square, Piccadilly and Buckingham Palace . The room was spacious, the bathroom generous and with good supply of amenities. I didn't like that they charged for high speed broadband, but that was my only grumble. Breakfast was excellent, lunch delicious and again, the service was without fault. Very good cosy bar selling excellent cocktails, with a barman who really knew his drinks Lovely touches such as when I came in from a run They presented me with a bottle of water, cold face towel and an energy bar. The gym is small but adequate. Overall an excellent hotel. Sofitel continues to have unique individual properties where the consistent feature is the quality of the staff and the guest experience.

Reviewed August 27, 2012

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8.3
Excellent
Chua from Singapore
Couple
Superior Room Queen Bed
Stayed 3 nights in August 2013

Good service but poor value”

Location, large rooms and near the tube

Service was good and friendly when checking in and location couldn't be better. Rooms were spacious for European standards and nicely decorated. All the five star hotels I have stayed in would have provided tooth brush and tooth paste among the toiletries without me having to ask but this was not the case here. While taking a shower I also noted that there was a strand of thread at the area where you adjusted the height of the shower head which looked like floss. That really grossed me out as well. I was really annoyed with the water temperature when taking baths/showers. Somehow it's always too hot/cold for me. Overall I expected a higher standard for the amount that was paid. The only thing that was faultless is probably the location.

Reviewed August 21, 2013

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7.0
Very good
Eric from France
Business traveler
Superior Room Queen Bed
Stayed 3 nights in August 2014

Great Location, Great standards, but...”

Location, Room and Bar

What to expect from a 5 star hotel when one who wants to check-in at noon is told that his room will be available only at 3pm? Do you expect an excuse? I did not receive one. Do you expect an alternative solution apart from waiting 3h after a long haul flight? I did not receive one. Well Sofitel used to have standard that are now far away... A big disappointment because I love this hotel, great location, great room, great bar tenders. Definitely not a value-for-money hotel anymore...

Reviewed September 12, 2014

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9.3
Exceptional
Peter from United Kingdom
Couple
Stayed 2 nights in January 2010

Sofitel St. James”

Friendly welcome; attentive and helpful staff; combination of 18th.-century English history and modern French chic. live piano music each evening; beautiful bedding; high quality of room furniture and bathroom.
Cannot think of any criticism!

Our stay at this hotel was a pleasureable experience from beginning to end, and we can't wait to go back again! Quite honestly, it is the best hotel we've ever stayed in. Being disabled caused none of the usual problems I encounter - all the staff were more than helpful with my wheelchair, especially the concierge. The hotel has a marvellous atmosphere, so much so that I wouldn't feel apprehensive about staying there on my own, should the occasion arise. All in all, our stay was a memorable experience!

Reviewed January 29, 2010

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10.0
Exceptional
Paul from Australia
Couple
Superior Room Queen Bed
Stayed 4 nights in August 2017

Fantastic hotel and location ”

What a great way to start off our European vacation. The hotel oozes great charm and character. Is ideally located close to the Palace and beautiful gardens and other famous tourist attractions. The room was larger than we expected. We will make this hotel our bolt hole on future visits.

Reviewed November 14, 2017

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9.3
Exceptional
Lily from Australia
Couple
Superior Room Queen Bed
Stayed 4 nights in August 2011

Great location, great service and lovely hotel”

Loved the service. Location was central to restaurants, pubs, shopping and sites. The subway is just up the road so easy to get anywhere.

We thought it was luxury. You definitely feel comfortable and have everything in the room and hotel. The wifi reception was slow in the room but you can pay for faster connection.

Reviewed August 23, 2011

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9.3
Exceptional
Kylie from Australia
Family with young children
Superior Room Queen Bed
Stayed 4 nights in September 2014

Excellent hotel, great location”

Location, service, comfort

Wonderful hotel in a central location. We were given a complimentary coffee and snack whilst waiting for our room to be ready even though we arrived prior to check-in. Great with children .

Reviewed October 03, 2014

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8.0
Excellent
Helene from Canada
Business traveler
Classic Room - Queen Bed
Stayed 1 night in February 2016

A room with a small window near the ceiling! Not what we paid for initially...”

Great hotel and great location! However, the room that was offered to us was very small with a window near the ceiling! It was impossible for us to stay in that room. We had to end up paying additional money to get another room as they had no room available in the same category or in the category above what we had booked. At first, they wanted to make us pay for (2) upgrades but we end up paying only for one after some negotiations. Of course, that room was very beautiful but it became very expensive for one night...

Reviewed February 09, 2016

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8.7
Excellent
Wing from Hong Kong SAR, China
Couple
Superior Room Queen Bed
Stayed 3 nights in June 2015

Hotel is good but don't book this category”

helpful staff, quick response, good location

We had high expectation of this hotel but this rate gave us, in our view, the worst and one and only one room within the entire hotel, exactly opposite the gym! Only disappointed at this.

Reviewed September 05, 2015

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10.0
Exceptional
fajri from Indonesia
Business traveler
Luxury Room King Bed
Stayed 4 nights in June 2012

perfect hotel”

the free wifi

nice hotel and nice services, very perfect location and it is good to have the free wifi in room...

Reviewed July 02, 2012

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9.3
Exceptional
Robert from United Kingdom
Solo traveler
Superior Room Queen Bed
Stayed 2 nights in December 2014

Great hotel & friendly staff”

The location, the staff & the tea

Fabulous stay. Welcoming, friendly & knowledgeable staff. Superb location & comfortable rooms.

Reviewed December 23, 2014

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10.0
Exceptional
Barbara from United States
Solo traveler
Superior Room Queen Bed
Stayed 3 nights in August 2016

I was there with two other women”

We had a fantastic time and are recommending it to friends and travel agents. The entire staff was so friendly , helpful and made out stay there so much fun!

Reviewed August 12, 2016

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7.7
Very good
Laith from United Arab Emirates
Business traveler
Classic Room - Queen Bed
Stayed 3 nights in January 2015

fantastic”

location, staff, classic

It was good stay, even it is only 3 days. But I had fun, location is amazing in central london and picaddily street

Reviewed January 17, 2015

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9.3
Exceptional
JOHN from Australia
Couple
Superior Room Queen Bed
Stayed 2 nights in August 2014

LOVELY HOTEL IN GREAT LOCATION”

Location, bar & staff.

It was really wonderful. Beautiful room, maybe a little small. The bar is fabulous and the bar staff make great cocktails. A short walk to great restaurants and the best of London's shopping.

Reviewed September 29, 2014

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9.3
Exceptional
Li from Taiwan
Couple
Classic Room - Queen Bed
Stayed 4 nights in June 2014

Charming and convenient hotel ”

Charming atmosphere , warm service, and excellent location

I had a good experience during the period. All the staff are so nice and friendly and really take care of the guests's concern.

Reviewed October 07, 2014

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9.0
Exceptional
penny from Canada
Couple
Luxury Room King Bed
Stayed 3 nights in September 2013

Fabulous”

staff /location /elegance

Our stay was lovely. Very acomodating staff. We had an issue with the in room safe and also a broken shower head, staff were there to repair in less than ten minutes.

Reviewed October 09, 2013

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8.7
Excellent
Chuang from Hong Kong SAR, China
Couple
Superior Room Queen Bed
Stayed 7 nights in July 2015

Good hotel to stay.”

Location and service.

Very central location. Very good service. Hermes shampoo/bodywash. However, bathroom shower head on top is dripping cold water while taking bath. Very annoying. Also water leaking out from the glass door onto the floor while taking bath. Should do regular checkups.

Reviewed August 14, 2015

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7.0
Very good
Rosalia from Singapore
Family with teens
Luxury Room with Twin Bed
Stayed 2 nights in January 2014

Good but can be improved”

Conceirge, Spa and Location

This hotel is ideally located. The staff at the reception are somewhat stiff and I am sure I will strike lottery if I can spot a genuine smile. The conceirge on the other hand are super friendly and nice. The ladies at the spa are also very sweet and nice. I would have scored them higher if not on the staff attitude

Reviewed July 07, 2014

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