Sofitel Sydney Darling Harbour

12 Darling Drive, Darling Harbour, Sydney, Australia, 139, 2000
Sofitel Sydney Darling Harbour
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Superior Room with 2 Double Beds Sofitel Sydney Darling Harbour
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9.1
Exceptional
2.7% this month
/10
(4288 reviews)See what guests said
See map
9.5
Exceptional
Location rating score
Exceptional location - Inside city center
  • Darling Harbour210 m
  • Sydney Aquarium & Sydney Wildlife World490 m
  • Queen Victoria Building760 m
  • Sydney Tower Eye and SKYWALK1 km
  • Circular Quay1.72 km
  • The Rocks1.76 km
  • Sydney Opera House2.33 km
  • Sydney Harbour4.88 km
  • Bondi Beach7.56 km
  • Manly Beach12.18 km
  • Highlights and ratings

    5-star Hotel

    Don't miss out!

    5 travelers are looking at this property right now | 6 travelers have booked today.

    "Rooms were comfortable, right in darling harbour and near children's playground and light rail station nearby Thumbs up!!!"
    Julia - January 10, 2019
    Exceptional cleanliness
    9.5 rating for cleanliness
    Exceptional service
    9.1 rating for service
    Exceptional facilities on premise
    9.0 facilities on premise
    Exceptional reputation
    Recommended by 90% of guests
    • 750 meters to public transportation

    • Daily housekeeping

    • Currency exchange

    • Room service [24-hour]

    • Bar

    Cheaper than 97% of all properties in Sydney in the last 24 hoursCompared to 8,511 Sydney properties at Agoda for various dates
    Value for money8.4
    Location rating9.5
    Nearest airportSydney Airport (SYD)
    Distance to airport7.7 km

    Rooms available at Sofitel Sydney Darling Harbour

    Prestige Suite with 1 King Bed and Club Millesime Access - Darling Harbour View
    Prestige Suite with 1 King Bed and Club Millesime Access - Darling Harbour View
    ...
    • Room size: 74 m²/797 ft²
    • Harbor view
    • 1 king bed
    Enter dates to see prices
    Superior Room with 2 Double Beds and Club Millesime Access - Darling Harbour View
    Superior Room with 2 Double Beds and Club Millesime Access - Darling Harbour View
    ...
    • Room size: 35 m²/377 ft²
    • Harbor view
    • 2 double beds
    Enter dates to see prices
    Junior Suite with King Bed
    Junior Suite with King Bed
    ...
    • Room size: 53 m²/570 ft²
    • Harbor view
    • 1 king bed
    Enter dates to see prices
    Junior Suite with One King Bed and Club Millesime Access - Harbor View
    Junior Suite with One King Bed and Club Millesime Access - Harbor View
    ...
    • Room size: 54 m²/581 ft²
    • Bathtub
    • 1 king bed
    Enter dates to see prices
    Superior Room with 1 King Bed and Club Millesime Access - Darling Harbour View
    Superior Room with 1 King Bed and Club Millesime Access - Darling Harbour View
    ...
    • Room size: 35 m²/377 ft²
    • Harbor view
    • 1 king bed
    Enter dates to see prices
    Luxury Corner Room with 1 King Bed and Club Millesime Access
    Luxury Corner Room with 1 King Bed and Club Millesime Access
    ...
    • Room size: 35 m²/377 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Luxury Corner Room with 1 King Bed
    Luxury Corner Room with 1 King Bed
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Superior Room with 1 King Bed - Darling Harbour View
    Superior Room with 1 King Bed - Darling Harbour View
    ...
    • Room size: 35 m²/377 ft²
    • Harbor view
    • 1 king bed
    Enter dates to see prices
    Superior Room with 2 Double Beds - Darling Harbour View
    Superior Room with 2 Double Beds - Darling Harbour View
    ...
    • Room size: 35 m²/377 ft²
    • Harbor view
    • 2 double beds
    Enter dates to see prices
    Superior Room with Two Double Beds
    Superior Room with Two Double Beds
    ...
    • Room size: 36 m²/388 ft²
    • Shower
    • 2 double beds
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Sofitel Sydney Darling Harbour?

    Check-in is from 3:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Sofitel Sydney Darling Harbour?

    For those who wish to drive their own cars, Sofitel Sydney Darling Harbour has a car park available for guests. Car parking is available for an additional charge.

    What is the smoking policy at Sofitel Sydney Darling Harbour?

    Sofitel Sydney Darling Harbour does not permit smoking in any of its rooms or indoor areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    Explore the neighborhood

    What people love about Sofitel Sydney Darling Harbour

    • 9.6
      Exceptional
      Staff 

      "Friendly staff and good restaurants nearby Easy use of ferries to the Rocks"

      Barry

      |

      July 6, 2018

    • 10.0
      Exceptional
      Staff 

      "The staff were helpful and attentive as well as genuinely lovely."

      Timothy

      |

      December 30, 2018

    • 10.0
      Exceptional

      "Our stay at Sofitel Darling Harbour was absolutely amazing."

      Kimberly C.

      |

      December 27, 2018

    Property ranking|Compared to 8,511 Sydney properties
    See all rankings
    Value for money score
    8.4/10
    Location score
    9.5/10
    Service score
    9.1/10
    Cleanliness score
    9.5/10
    Better than
    99
    %
    of Sydney properties
    Better than
    99
    %
    of Sydney properties
    Better than
    99
    %
    of Sydney properties
    Better than
    99
    %
    of Sydney properties
    Up to 30% off with Agoda Insider Deals!

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    More about Sofitel Sydney Darling Harbour

    More about Sofitel Sydney Darling Harbour

    8.0
    Very good

    "Great hotel great location as are all the hotels in and arou..."

    Graham

    |

    May 29, 2018

    Description

    Show less

    Most talked about facilities

    View
    13 mentions
    Swimming Pool
    8 mentions
    Breakfast
    4 mentions
    Housekeeping
    3 mentions

    What they offer

    10.0
    Exceptional
    Staff 

    "The hotel staff was kind enough to provide a celebratory gif..."

    Joan

    |

    September 7, 2018

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    Atelier by Sofitel
    Cuisine:French, Mediteranean
    Menu:Buffet

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    1888 Hotel Eatery & Bar
    120 m Australian, Gluten Free
    Yots Cafe
    200 m Australian, Cafe, Seafood
    The Darling
    330 m Australian, Italian, Pizza
    American cuisine
    American cuisine
    Harris On Harris
    240 m American, Asian, Australian
    City Hotel
    720 m American, Asian, Australian
    Sanctuary Hotel
    730 m American, Australian, Bar
    Asian cuisine
    Asian cuisine
    The Ternary
    100 m Asian, Australian, Gluten Free
    Thai Foon Restaurant
    110 m Asian, Thai
    Reantong
    270 m Asian, Thai

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Sofitel Sydney Darling Harbour from real guests

    Overall rating
    9.1
    Exceptional
    From 4288 reviews
    Provided by verified guests of
    Agoda Reviews (482)Booking.com Reviews (3806)
    Rating via Agoda9.1
    /
    10
    Exceptional
    2.7% this month
    Cleanliness9.5
    Facilities9.0
    Location9.5
    Service9.1
    Value for money8.4
    High score for Sydney
    Rating
    9+ Exceptional (100)
    8-9 Excellent (19)
    7-8 Very Good (16)
    6-7 Good (10)
    <6 Below Expectation (11)
    Time of the year
    Mar - May (27)
    Jun - Aug (37)
    Sep - Nov (41)
    Dec - Feb (51)
    All guests (482)
    All room types
    All languages

    Show reviews that mention 

    Showing 156 verified guest comments
    12345
    8.8
    Excellent
    Jeryl from Malaysia
    Family with young children
    Superior Room with Two Double Beds
    Stayed 7 nights in July 2019

    Excellent stay”

    Staying in Sofitel gave us a lot of flexibility to travel around the town. The location is very strategic and we can walk to many places. However, due to the fact that Sydney is quite hilly, walking might be a bit tiring for the kids. To overcome this, I rented a car which is great BUT the parking in Sydney is extremely expensive. A 24 hour parking costs over AUD 80 +. Sofitel is excellent in many ways besides strategic location. The staff, cleanliness, facilities are all top notch. I think there is not much complains besides the breakfast. Every morning is the same food choices. Imagine staying for a week eating the same sausage, bacon or cereal. Please give us some choices. Change the menu and have more kid friendly food or rather kid appealing food.

    Reviewed July 24, 2019
    10.0
    Exceptional
    Mirta from Australia
    Family with young children
    Superior Room with 2 Double Beds
    Stayed 1 night in July 2019

    5 star service and facilities with a personable touch”

    Service is exceptional and evident throughout staff members who were warm and personable. Hotel is beautiful and modern with great facilities. We were allowed an early check in as it was a quieter time. Great location with lots of restaurants and shops nearby. Will definitely stay here next time.

    Reviewed July 23, 2019
    10.0
    Exceptional
    Dania from Australia
    Family with young children
    Superior Room with 2 Double Beds
    Stayed 1 night in July 2019

    Luxury ,comfort and genuine”

    I stayed with my 7 month old. Luxury and comfirt throughout from every service staff that greets you all the way down to room, facilities and basic necessities in the room. Beautiful view from level 23. I dont think i've seen sydney from this angle before after living here for 20 years. Absolutely pleased will be back for sure. A better version of home away from home

    Reviewed July 09, 2019
    10.0
    Exceptional
    Donna from Hong Kong
    Couple
    Superior Room with 1 King Bed
    Stayed 1 night in June 2019

    Sofitel = Perfect! It’s impeccable!”

    It’s just a short stay for us. From reception to concierge, every member of Sofitel has shown their professionalism and passion. They were able to attend to ur needs and details. I always like the fragrance they choose. The bed is ultra comfy and the linens are soft and silky. We can walk to China town, CBD and circular quay (within 20-30 mins but it’s a nice walk esp u r in Australia). Just pay attention to the room type. I thought we would have a bath tub for our room but there’s only shower. Thanks Sofitel for giving us a nice stay in Sydney! Merci :)

    Reviewed June 29, 2019
    10.0
    Exceptional
    Mara from Australia
    Solo traveler
    Superior Room with 1 King Bed
    Stayed 1 night in January 2019

    Absolutely stunning ”

    Everything is worth every cent per stay Pool views Coffee in room Service from staff Room service food hot and fresh Harbour king room view Even the little things to your name on a card and on the tv It is deffs 6 star and more Thank you I will be back

    Reviewed May 03, 2019
    10.0
    Exceptional
    Syafri from Indonesia
    Solo traveler
    Superior Room with 1 King Bed
    Stayed 1 night in July 2019

    100”

    10000

    Reviewed July 18, 2019
    6.4
    Good
    Ai from Singapore
    Family with teens
    Luxury Corner Room with 1 King Bed
    Stayed 8 nights in May 2019

    Bad Experience, Will not stay here again”

    Bad experience. Stayed in the hotel the first night and the aircon was making loud noises, called a hotel staff and the lady told me a maintenance staff would be coming in 15mins but nobody came for a good 45mins so i decided to call again and the lady told me that even if a maintenance guy were to come, there was no handyman to fix the problem and then she went on to suggest providing earplugs?? I had to go down to the reception to speak to the reception to get the room changed. I do not think i was being provided 5 star service.

    Reviewed June 05, 2019
    5.6
    SHINA from Australia
    Couple
    Luxury Corner Room with 1 King Bed
    Stayed 1 night in April 2019

    Staff is not accomudating specialy the concierge ”

    The receptionist dont know what they doing, we check in late they said they will call us if the room is ready we came early taking chance if we can check in early but still they dont allow us, so we wait and walk around to darling harbour its already 3:40pm they still not calling us and we are so tired, we go back to hotel and still need to wait in the line, when we get to the room, house keeping staff keep knocking the door, just found out the room is still not clean and ready, geez such this appointment for a big name hotel, we request late check out but they only give us an hour, for all the inconvince we have that day. Imagine your tired travelling and your have that kind of treatment.. im so dismay.

    Reviewed May 01, 2019
    10.0
    Exceptional
    Galla
    Business traveler
    Superior Room with 1 King Bed - Darling Harbour View
    Stayed 6 nights in January 2019

    Sofitel Always A Good Experience”

    By now i am a little used to the great experience that Sofitel provides me as a traveler. But that does not mean i take it for granted. From check-in, to break-fast - over door service. It was a fantastic experience.

    Reviewed January 15, 2019
    10.0
    Exceptional
    XINYUAN from China
    Family with young children
    Stayed 3 nights in January 2019

    Friendly and helpful staff, very great location. Second time stay at Sofitel darling harbour. ”

    I was travelling with 2 little kids by myself. The location is god, walking distance to transport, or restaurants, shopping and some attraction. Of course, we will come back and stay at Sofitel for next sydney trip.

    Reviewed January 06, 2019
    8.0
    Excellent
    Carlie from Australia
    Couple
    Luxury Corner Room with 1 King Bed - Darling Harbour View
    Stayed 1 night in December 2018

    Did not live up to expectations”

    We stayed in a stunning corner view suite with a beautiful bathroom and great layout. The room was very clean and well set up, however the service we received from the actual hotel really let us down. We ordered a cheese platter (the menu stated available GF, which we asked for) - and what we received was three cheeses, with uncooked taco shells which appeared to be from a taco making packet - as the 'crackers' which were inedible, and two margheritas instead of the two violet cosmopolitans (vodka based) that we ordered. I sent an email about this at the time that it occurred and haven't yet received a response, I had to explain this at checkout. Additionally at checkout, the front office staff member asked us to pay for the amount outstanding (one nights accommodation) on top of the pre existing pre-auths of $250 and $590. It would be more suitable to take the amount owing from that money which has already been taken. In the morning, I got two small glasses of pineapple juice while waiting for our car to be brought around which cost $14. I understand the market for the hotel, and picked it based on this - however the service and product we received are completely incongruent with what I had expected from a hotel of it's calibre.

    Reviewed December 07, 2018
    7.6
    Very good
    Reth from Cambodia
    Family with teens
    Superior Room with 1 King Bed
    Stayed 4 nights in April 2019

    Kinda fake between ads vs reality”

    I made reservation of this hotel for two rooms to spend my family holiday and my anniversary at Sydney. The service provided by the hotel is acceptable and a guy at concierge called Jame, he’s tall with the baldy hairstyle is such a helpful guy. I give him five stars. What I want to say the most is the hotel room. The room picture showed on agoda is room with Darling Harbour view, but the reality it is not. Even the luxury king room. I ask the receptionist why it is not the same as what they listing? They said the room with Darling Harbour view have only one room per floor since the hotel is facing to Darling Harbour. They said it has to book many months in advance and I couldn’t find any different between each room they are listed on agoda. I’m so disappointed. I used to make reservation of other hotel at Singapore or Siem Reap via agoda, the room view, decoration is exactly the same as they listed on the system except the Sofitel at Sydney. For ex, a hotel at Siem Reap said the room has the pool view, it exactly has the pool the view.

    Reviewed April 26, 2019
    9.2
    Exceptional
    Sarah from Australia
    Group
    Superior Room with 2 Double Beds - Darling Harbour View
    Stayed 3 nights in March 2019

    Service, Style & location”

    Excellent, friendly service by all staff members. Stylish and comfortable rooms with superb views of the harbour. Complimentary water and coffee in the room with a large TV and indulgent rain shower. Infinity pool with an outlook of the city and harbour was Insta worthy! Located in a prime position in Darling Harbour with easy walking distance to CBD and transport. The only negative was the terrible pillows.

    Reviewed April 06, 2019
    9.2
    Exceptional
    Jie from China
    Family with young children
    Superior Room with 1 King Bed - Darling Harbour View
    Stayed 3 nights in March 2019

    Good hotel good service”

    Nice stuff. Helpful and friendly. Room is smaller than expected. And the breakfast is average for $40 per person. First day the sheet got huge black marks on it. But the house keeping came in on time and changed the whole thing. Should not happened in a 5 stars hotel but the service is ok.

    Reviewed March 18, 2019
    10.0
    Exceptional
    Masayuki from Japan
    Couple
    Superior Room with 1 King Bed
    Stayed 1 night in May 2019

    Amazing hotel!”

    Perfect!

    Reviewed June 04, 2019
    9.2
    Exceptional
    Dewi from Indonesia
    Family with young children
    Luxury Corner Room with 1 King Bed and Club Millesime Access
    Stayed 1 night in February 2019

    great location for NYE”

    Loved the corner room. Best view to watch fireworks and darling harbour.

    Reviewed May 23, 2019
    10.0
    Exceptional
    lolita from Australia
    Solo traveler
    Superior Room with 2 Double Beds
    Stayed 1 night in May 2019

    Excellent most comfortable hotel bed”

    Outstanding

    Reviewed May 09, 2019
    10.0
    Exceptional
    Steven from Australia
    Couple
    Luxury Corner Room with 1 King Bed - Darling Harbour View
    Stayed 2 nights in May 2019

    Excellent ”

    Wonderful hotel & staff. All extremely professional and friendly

    Reviewed May 07, 2019
    9.2
    Exceptional
    Michael from Germany
    Business traveler
    Superior Room with 1 King Bed
    Stayed 3 nights in March 2019

    Perfect Hotel in Sydney”

    I will be back for more. Perfect hotel

    Reviewed May 06, 2019
    10.0
    Exceptional
    Joan from Singapore
    Group
    Superior Room with 1 King Bed - Darling Harbour View
    Stayed 1 night in August 2018

    Exceptional”

    Booked room for my daughter to spend her 21st birthday with her friends. The hotel staff was kind enough to provide a celebratory gift for her. Thank you. They enjoyed the room with splendored harbour view.

    Reviewed September 07, 2018
    12345

    Reviews of Sofitel Sydney Darling Harbour from real guests

    Overall rating
    9.1
    Exceptional
    From 4288 reviews
    Provided by verified guests of
    Agoda Reviews (482)Booking.com Reviews (3806)
    Rating via Agoda9.1
    /
    10
    Exceptional
    2.7% this month
    Cleanliness9.5
    Facilities9.0
    Location9.5
    Service9.1
    Value for money8.4
    High score for Sydney
    Rating
    9+ Exceptional (100)
    8-9 Excellent (19)
    7-8 Very Good (16)
    6-7 Good (10)
    <6 Below Expectation (11)
    Time of the year
    Mar - May (27)
    Jun - Aug (37)
    Sep - Nov (41)
    Dec - Feb (51)
    All guests (482)
    All room types
    All languages

    Show reviews that mention 

    Showing 156 verified guest comments
    12345
    8.8
    Excellent
    Jeryl from Malaysia
    Family with young children
    Superior Room with Two Double Beds
    Stayed 7 nights in July 2019

    Excellent stay”

    Staying in Sofitel gave us a lot of flexibility to travel around the town. The location is very strategic and we can walk to many places. However, due to the fact that Sydney is quite hilly, walking might be a bit tiring for the kids. To overcome this, I rented a car which is great BUT the parking in Sydney is extremely expensive. A 24 hour parking costs over AUD 80 +. Sofitel is excellent in many ways besides strategic location. The staff, cleanliness, facilities are all top notch. I think there is not much complains besides the breakfast. Every morning is the same food choices. Imagine staying for a week eating the same sausage, bacon or cereal. Please give us some choices. Change the menu and have more kid friendly food or rather kid appealing food.

    Reviewed July 24, 2019
    10.0
    Exceptional
    Mirta from Australia
    Family with young children
    Superior Room with 2 Double Beds
    Stayed 1 night in July 2019

    5 star service and facilities with a personable touch”

    Service is exceptional and evident throughout staff members who were warm and personable. Hotel is beautiful and modern with great facilities. We were allowed an early check in as it was a quieter time. Great location with lots of restaurants and shops nearby. Will definitely stay here next time.

    Reviewed July 23, 2019
    10.0
    Exceptional
    Dania from Australia
    Family with young children
    Superior Room with 2 Double Beds
    Stayed 1 night in July 2019

    Luxury ,comfort and genuine”

    I stayed with my 7 month old. Luxury and comfirt throughout from every service staff that greets you all the way down to room, facilities and basic necessities in the room. Beautiful view from level 23. I dont think i've seen sydney from this angle before after living here for 20 years. Absolutely pleased will be back for sure. A better version of home away from home

    Reviewed July 09, 2019
    10.0
    Exceptional
    Donna from Hong Kong
    Couple
    Superior Room with 1 King Bed
    Stayed 1 night in June 2019

    Sofitel = Perfect! It’s impeccable!”

    It’s just a short stay for us. From reception to concierge, every member of Sofitel has shown their professionalism and passion. They were able to attend to ur needs and details. I always like the fragrance they choose. The bed is ultra comfy and the linens are soft and silky. We can walk to China town, CBD and circular quay (within 20-30 mins but it’s a nice walk esp u r in Australia). Just pay attention to the room type. I thought we would have a bath tub for our room but there’s only shower. Thanks Sofitel for giving us a nice stay in Sydney! Merci :)

    Reviewed June 29, 2019
    10.0
    Exceptional
    Mara from Australia
    Solo traveler
    Superior Room with 1 King Bed
    Stayed 1 night in January 2019

    Absolutely stunning ”

    Everything is worth every cent per stay Pool views Coffee in room Service from staff Room service food hot and fresh Harbour king room view Even the little things to your name on a card and on the tv It is deffs 6 star and more Thank you I will be back

    Reviewed May 03, 2019
    10.0
    Exceptional
    Syafri from Indonesia
    Solo traveler
    Superior Room with 1 King Bed
    Stayed 1 night in July 2019

    100”

    10000

    Reviewed July 18, 2019
    6.4
    Good
    Ai from Singapore
    Family with teens
    Luxury Corner Room with 1 King Bed
    Stayed 8 nights in May 2019

    Bad Experience, Will not stay here again”

    Bad experience. Stayed in the hotel the first night and the aircon was making loud noises, called a hotel staff and the lady told me a maintenance staff would be coming in 15mins but nobody came for a good 45mins so i decided to call again and the lady told me that even if a maintenance guy were to come, there was no handyman to fix the problem and then she went on to suggest providing earplugs?? I had to go down to the reception to speak to the reception to get the room changed. I do not think i was being provided 5 star service.

    Reviewed June 05, 2019
    5.6
    SHINA from Australia
    Couple
    Luxury Corner Room with 1 King Bed
    Stayed 1 night in April 2019

    Staff is not accomudating specialy the concierge ”

    The receptionist dont know what they doing, we check in late they said they will call us if the room is ready we came early taking chance if we can check in early but still they dont allow us, so we wait and walk around to darling harbour its already 3:40pm they still not calling us and we are so tired, we go back to hotel and still need to wait in the line, when we get to the room, house keeping staff keep knocking the door, just found out the room is still not clean and ready, geez such this appointment for a big name hotel, we request late check out but they only give us an hour, for all the inconvince we have that day. Imagine your tired travelling and your have that kind of treatment.. im so dismay.

    Reviewed May 01, 2019
    10.0
    Exceptional
    Galla
    Business traveler
    Superior Room with 1 King Bed - Darling Harbour View
    Stayed 6 nights in January 2019

    Sofitel Always A Good Experience”

    By now i am a little used to the great experience that Sofitel provides me as a traveler. But that does not mean i take it for granted. From check-in, to break-fast - over door service. It was a fantastic experience.

    Reviewed January 15, 2019
    10.0
    Exceptional
    XINYUAN from China
    Family with young children
    Stayed 3 nights in January 2019

    Friendly and helpful staff, very great location. Second time stay at Sofitel darling harbour. ”

    I was travelling with 2 little kids by myself. The location is god, walking distance to transport, or restaurants, shopping and some attraction. Of course, we will come back and stay at Sofitel for next sydney trip.

    Reviewed January 06, 2019
    8.0
    Excellent
    Carlie from Australia
    Couple
    Luxury Corner Room with 1 King Bed - Darling Harbour View
    Stayed 1 night in December 2018

    Did not live up to expectations”

    We stayed in a stunning corner view suite with a beautiful bathroom and great layout. The room was very clean and well set up, however the service we received from the actual hotel really let us down. We ordered a cheese platter (the menu stated available GF, which we asked for) - and what we received was three cheeses, with uncooked taco shells which appeared to be from a taco making packet - as the 'crackers' which were inedible, and two margheritas instead of the two violet cosmopolitans (vodka based) that we ordered. I sent an email about this at the time that it occurred and haven't yet received a response, I had to explain this at checkout. Additionally at checkout, the front office staff member asked us to pay for the amount outstanding (one nights accommodation) on top of the pre existing pre-auths of $250 and $590. It would be more suitable to take the amount owing from that money which has already been taken. In the morning, I got two small glasses of pineapple juice while waiting for our car to be brought around which cost $14. I understand the market for the hotel, and picked it based on this - however the service and product we received are completely incongruent with what I had expected from a hotel of it's calibre.

    Reviewed December 07, 2018
    7.6
    Very good
    Reth from Cambodia
    Family with teens
    Superior Room with 1 King Bed
    Stayed 4 nights in April 2019

    Kinda fake between ads vs reality”

    I made reservation of this hotel for two rooms to spend my family holiday and my anniversary at Sydney. The service provided by the hotel is acceptable and a guy at concierge called Jame, he’s tall with the baldy hairstyle is such a helpful guy. I give him five stars. What I want to say the most is the hotel room. The room picture showed on agoda is room with Darling Harbour view, but the reality it is not. Even the luxury king room. I ask the receptionist why it is not the same as what they listing? They said the room with Darling Harbour view have only one room per floor since the hotel is facing to Darling Harbour. They said it has to book many months in advance and I couldn’t find any different between each room they are listed on agoda. I’m so disappointed. I used to make reservation of other hotel at Singapore or Siem Reap via agoda, the room view, decoration is exactly the same as they listed on the system except the Sofitel at Sydney. For ex, a hotel at Siem Reap said the room has the pool view, it exactly has the pool the view.

    Reviewed April 26, 2019
    9.2
    Exceptional
    Sarah from Australia
    Group
    Superior Room with 2 Double Beds - Darling Harbour View
    Stayed 3 nights in March 2019

    Service, Style & location”

    Excellent, friendly service by all staff members. Stylish and comfortable rooms with superb views of the harbour. Complimentary water and coffee in the room with a large TV and indulgent rain shower. Infinity pool with an outlook of the city and harbour was Insta worthy! Located in a prime position in Darling Harbour with easy walking distance to CBD and transport. The only negative was the terrible pillows.

    Reviewed April 06, 2019
    9.2
    Exceptional
    Jie from China
    Family with young children
    Superior Room with 1 King Bed - Darling Harbour View
    Stayed 3 nights in March 2019

    Good hotel good service”

    Nice stuff. Helpful and friendly. Room is smaller than expected. And the breakfast is average for $40 per person. First day the sheet got huge black marks on it. But the house keeping came in on time and changed the whole thing. Should not happened in a 5 stars hotel but the service is ok.

    Reviewed March 18, 2019
    10.0
    Exceptional
    Masayuki from Japan
    Couple
    Superior Room with 1 King Bed
    Stayed 1 night in May 2019

    Amazing hotel!”

    Perfect!

    Reviewed June 04, 2019
    9.2
    Exceptional
    Dewi from Indonesia
    Family with young children
    Luxury Corner Room with 1 King Bed and Club Millesime Access
    Stayed 1 night in February 2019

    great location for NYE”

    Loved the corner room. Best view to watch fireworks and darling harbour.

    Reviewed May 23, 2019
    10.0
    Exceptional
    lolita from Australia
    Solo traveler
    Superior Room with 2 Double Beds
    Stayed 1 night in May 2019

    Excellent most comfortable hotel bed”

    Outstanding

    Reviewed May 09, 2019
    10.0
    Exceptional
    Steven from Australia
    Couple
    Luxury Corner Room with 1 King Bed - Darling Harbour View
    Stayed 2 nights in May 2019

    Excellent ”

    Wonderful hotel & staff. All extremely professional and friendly

    Reviewed May 07, 2019
    9.2
    Exceptional
    Michael from Germany
    Business traveler
    Superior Room with 1 King Bed
    Stayed 3 nights in March 2019

    Perfect Hotel in Sydney”

    I will be back for more. Perfect hotel

    Reviewed May 06, 2019
    10.0
    Exceptional
    Joan from Singapore
    Group
    Superior Room with 1 King Bed - Darling Harbour View
    Stayed 1 night in August 2018

    Exceptional”

    Booked room for my daughter to spend her 21st birthday with her friends. The hotel staff was kind enough to provide a celebratory gift for her. Thank you. They enjoyed the room with splendored harbour view.

    Reviewed September 07, 2018
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    Sofitel Sydney Darling Harbour
    |Exceptional 9.1
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    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Darling Harbour
    • Town Hall Railway Station is within 0.78 km