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Sofitel Xining
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7.6 Very good location
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7.6Location
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Very good
From 11 reviewsSee what guests said
7.8
  • Airport transfer

  • Air conditioning

  • Currency exchange

  • Daily housekeeping

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Luxury Room King Bed
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  • City view
  • 30 m²/323 ft²
  • 1 king bed
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Prestige Suite
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  • City view
  • 30 m²/323 ft²
  • 1 king bed
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Luxury Room
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  • City view
  • 30 m²/323 ft²
  • 1 king bed
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Junior Suite with King Bed
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  • 30 m²/323 ft²
  • 1 king bed
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Luxury Room 2 Single Beds
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  • City view
  • 30 m²/323 ft²
  • 2 single beds
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Luxury Twin
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  • City view
  • 30 m²/323 ft²
  • 2 single beds
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Premium Suite King
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  • 30 m²/323 ft²
  • 1 king bed
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Verified guest reviews

Agoda Reviews (11)
7.1
Very good
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Cleanliness8.4
Facilities8.4
Location7.6
Room comfort and quality8.0
Service7.6
Value for money7.5
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Showing 7 verified guest comments
9.2
Thomas from United States
Couple
Luxury Twin
Stayed 2 nights in August 2016
Anniversary with my wife
Western (French) style 5 star. Everything beautiful and friendly. Nice to find in a very convenient section of town. Not the center of town, the west end of town, yet near the highway so airport is still within 45 minute drive, I would guess. Food is great, yet nearby theater, restaurants and probably some of the best that Xining has to offer for those who would stay at a 5 star. For those of us who look for 2-4 stars this one is a real treat and you will not be dissapointed in the least.
Reviewed February 10, 2017
Dear distinguished guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Wishes! Hotel Guest Experience Manager Aileen Zhang
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Sofitel Xining
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8.4
Gitte from Denmark
Group
Luxury Room 2 Single Beds
Stayed 2 nights in January 2017
Nice and clean. A great breakfast.
Xxxxxxx
Reviewed January 13, 2017
Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Xining. We are delighted to read that you had an excellent stay and enjoyed breakfast at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Wishes! Hotel Guest Experience Manager Aileen Zhang
Responded June 20, 2017
Sofitel Xining
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8.8
Kiong from Malaysia
Business traveler
Luxury Room King Bed
Stayed 2 nights in October 2016
Superb Room and Location
Superb Room and Location
Reviewed October 30, 2016
Dear distinguished guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always encouraging to learn that guests are satisfied as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Wishes! Hotel Guest Experience Manager Aileen Zhang
Responded June 20, 2017
Sofitel Xining
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7.6
Norfalisa from Malaysia
Business traveler
Luxury Room 2 Single Beds
Stayed 4 nights in May 2016
Great hotel and good location
There is a few HALAL restaurant within walking distance from the hotel and a big supermarket next door. Very convenient.
Reviewed June 23, 2016
Dear distinguished guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. And it's great to hear that you had a good stay with us, It is always a pleasure to receive positive feedback. Our concierge can also introduce you some good options for HALAL food. Looking forward to see you again, and have a great trip! Best regards Aileen Zhang
Responded June 20, 2017
Sofitel Xining
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7.3
Robert from Germany
Business traveler
Luxury Room King Bed
Stayed 2 nights in March 2016
Top Spot Xining
Condition, Rooms, Service
Very good experience, 1st tier city standards. Only things that could be improved is the breakfast quality (esp. the western breakfast) and maybe putting a stricter anti-smoking policy in place.
Reviewed March 21, 2016
Dear distinguished guest, It was a great pleasure to welcome you in Qinghai It is very nice of you to share about the overall good experience of your stay at Sofitel Xining, and it is great to know you had a great stay experience as its alway be our target. Thanks very much for your comments on breakfast, our execuitve Chef is working hard to improve it, and we are trying our best to have strict non-smoking policy in place, and as civilized city application, government also brings more requirement on it. Thank you again for sharing your experience, very much hope to see you soon. Best Wishes! Hotel Guest Experience Manager Aileen Zhang
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Sofitel Xining
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7.3
KEAN from Malaysia
Business traveler
Luxury Room King Bed
Stayed 1 night in October 2015
clean and comfortable
clean, location & less traffic
Overall experience was fine, just staffs performance was not up to expectation
Reviewed October 29, 2015
Dear distinguished KEAN, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. we will enhance our training and improve staff performance. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Looking forward to see you soon. Hotel Guest Experience Manager Aileen Zhang
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Sofitel Xining
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2.0
Hong from China
Solo traveler
Luxury Twin
Stayed 1 night in June 2017
服务太差
太差,不会再来了
Reviewed June 16, 2017
尊敬的客人,感谢您花时间分享您的体验。我们虽然致力于为顾客提供最好的住宿体验,但很显然我们的服务仍然存在缺失,且不能使您满意。对您的感受我们深表歉意。您的意见我们很重视,我们会不断提高服务管理,为客人提供更优质的服务。衷心地希望每一位下榻的客人,都能感受到我们最诚挚的热情与最优质的服务。真诚的期待您的下次光临,如果您告诉我们有关本次体验的具体信息,我们将非常荣幸。 祝您愉快!谨启 酒店宾客体验经理 Aileen Zhang
Responded June 20, 2017
Sofitel Xining
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