Sofitel Zhengzhou Hotel
Free Wi-Fi

Sofitel Zhengzhou Hotel

115 Jinshui Road, Jinshui, Zhengzhou, China, 450003
- View on map
Standard Sofitel Zhengzhou Hotel
Standard
    Removed from saved list
    Lobby Sofitel Zhengzhou Hotel
    Meeting room / ballrooms Sofitel Zhengzhou Hotel
    Standard Sofitel Zhengzhou Hotel
    Deluxe  Sofitel Zhengzhou Hotel
    See all 24 photos
    Exterior view Sofitel Zhengzhou Hotel

    Sofitel Zhengzhou Hotel Reviews

    8.3
    Excellent
    /10
    (71 reviews)See what guests said
    4.4
    Review score

    "the Hotel Staff are very good."

    POH W.

    -

    April 17, 2018

    8.8
    Excellent cleanliness
    Recommended by 100% of guests

    Things you’ll love about Sofitel Zhengzhou Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    Very good
    Location
    7.9
    See map
    Very good location
    Nearby
    Popular
  • Unified department Store470 m
  • Dragon zerun Bao Mart990 m
  • When Bao Bauhinia hills department Store990 m
  • Masamichi garden Store1.21 km
  • Zhengzhou Town's God Temple1.23 km
  • New world department Store (zijing mountain)1.37 km
  • Zhengzhou Shang Dynasty Ruins1.4 km
  • The rolling stones live mode Store1.6 km
  • Dennis department Store (Renmin road)1.71 km
  • MingMen XiuXian Jie1.76 km
  • Value for money8.4
    Location rating7.9
    Nearest airportZhengzhou Xinzheng International Airport (CGO)
    Distance to airport29.8 km

    Rooms available at Sofitel Zhengzhou Hotel

    7.6
    Very good
    Room comfort & quality
    Deluxe
    Deluxe
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior Room Club Access
    Superior Room Club Access
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Luxury King Room Club Sofitel
    Luxury King Room Club Sofitel
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite King Bed Living Room
    Junior Suite King Bed Living Room
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Luxury King Room
    Luxury King Room
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior 1 King Bed
    Superior 1 King Bed
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    DOUBLE EXECUTIVE-KING NON-REFUNDABLE
    DOUBLE EXECUTIVE-KING NON-REFUNDABLE
    ...
      Enter dates to see prices
      Executive Room
      Executive Room
      ...
        Enter dates to see prices
        Have a question for Sofitel Zhengzhou Hotel?

        What people love about Sofitel Zhengzhou Hotel

        • 7.6
          Very good

          "Room perfect: Very nice room, perfectly clean."

          Felipe

          |

          November 25, 2017

        • 9.6
          Exceptional

          "Staff are very nice and helpful, ensure that you get the best services."

          Wendy

          |

          December 10, 2017

        • 9.6
          Exceptional

          "Room is spacious and well maintained."

          Wendy

          |

          December 10, 2017

        Up to 30% off with Agoda Insider Deals!

        Prices drop the moment you sign in!

        Sign in now
        More about Sofitel Zhengzhou Hotel

        More about Sofitel Zhengzhou Hotel

        8.0
        Very good

        "The location is good walking distance to metro stations."

        Yanhua

        |

        October 22, 2018

        An overview

        Show less

        What they offer

        8.0
        Very good

        "The hotel rooms are acceptably comfortable."

        Yanhua

        |

        October 22, 2018

        Show less

        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

        Show less

        Some helpful facts

        Show less

        Reviews of Sofitel Zhengzhou Hotel from real guests

        Agoda Reviews (71)Booking.com Reviews (188)
        8.3
        /
        10
        Cleanliness8.8
        Facilities8.6
        Location7.9
        Room comfort and quality7.6
        Service8.6
        Value for money8.4
        Provided by verified guests of Agoda
        All languages
        All guests (71)
        All room types
        Showing 35 verified guest comments
        12
        8.0
        Excellent
        Yanhua from Australia
        Solo traveler
        Superior 1 King Bed
        Stayed 2 nights in April 2018

        A good hotel”

        This is a relatively older 5 star hotel in Zhengzhou. The location is good walking distance to metro stations. The hotel rooms are acceptably comfortable.

        Reviewed October 22, 2018

        Dear Yanhua, Thank you for your detailed feedback.. We look forward to welcoming you again! Best regards, Samantha Yu General Manager

        Responded November 27, 2018
        Sofitel Zhengzhou Hotel
        3.6
        Lena from Thailand
        Group
        Superior Room Club Access
        Stayed 3 nights in April 2018

        Air Conditioning Policy Unacceptable”

        This hotel has a rule. If weather temperature is less than 30 degrees, the central air conditioning in the room is turned off. They offer us a fan which is noisy and useless. They finally offer us a room that has less heat from the sun which is ok. Breakfast place, spread is not ok. Not international enough. Saw the waitress use the napkin for diners to wipe the floor while we eat. Complete loss of appetite.

        Reviewed April 19, 2018

        Dear Lena, Thank you for taking the time to write a review. Even though it is not pleasant to read, we feel it must have been even more unpleasant for you to experience. For this we would like to apologize sincerely to you. As a matter of fact, we are aware of some problems regarding cold air-conditioning. We've been upgrading it recently, but it seems some rooms remain obviously too hot. We are still fixing it at the moment and are confident it will be alright very soon next week. But regarding the waitress using the napkin to wipe the floor... All I can say is I'm truly shocked to read that. We definitely have to conduct more training and supervision on some areas of our hotel. We hope to have the chance to welcome you again in the future, also to change your opinion better on our hotel quality and services. And thanks to you, we know exactly where to perform the changes. With our kindest regards, Samantha Yu General Manager

        Show more
        Sofitel Zhengzhou Hotel
        4.4
        POH from Singapore
        Business traveler
        Superior 1 King Bed
        Stayed 2 nights in April 2018

        Felt like being cheated”

        Firstly the Toilet smell like sewage leaks...... Secondly, the hotel did not make it clear that there is a RM58 charge for watching TV movies. Do not expect Sofitel brand name will do such things........ using fine prints to make additional income. It is not the amounts that matters, just felt being cheated. Shame and disappointed with the hotel management. But the Hotel Staff are very good.

        Reviewed April 17, 2018

        Dear POH, Thank you for your feedback. We've been deep-cleaning our sewage system recently, and some floors were affected by some bad smell in the bathroom. This was a temporary problem. Please kindly receive our sincerest apologies for the inconvenience. Regarding the TV-movie charges, the prices could be found on the screen TV menu directly, written in Chinese and English (as well as inside the room directory located in the room's desk). Probably it wasn't looking obvious enough to you. Sorry for that as well. We will try to make those optional charges appear bigger if we can. About the prints charges: Actually these are always existing in every hotel brands, in every country. Luxury hotels that offer 'Business Center services' must cover (at least partly) the high costs of such an additional department. We are sincerely sorry if you're feeling cheated by the copy/print rates, but this is indeed generally accepted in the hotel industry. Best regards, Samantha Yu Ge

        Show more
        Sofitel Zhengzhou Hotel
        9.6
        Exceptional
        Wendy from Singapore
        Business traveler
        Superior 1 King Bed
        Stayed 5 nights in November 2017

        Nice and recommended! ”

        Room is spacious and well maintained. Heater may be a little too hot which can be improved with some cold air in, had to leave the window open to counter that. Staff are very nice and helpful, ensure that you get the best services. Highly recommended.

        Reviewed December 10, 2017

        Dear Wendy, Thank you for sharing your comments about your stay! We have duly taken note of your comment regarding the room temperature and will work on solving this issue. We look forward to welcoming you again in Zhengzhou and wish you a Happy New Year 2018! Best regards, Samantha Yu General Manager

        Responded January 09, 2018
        Sofitel Zhengzhou Hotel
        7.6
        Very good
        Felipe from Spain
        Couple
        Superior Room Club Access
        Stayed 1 night in November 2017

        Room, vip club and restaurent perfect, spa and swimming pool awful. ”

        Check-in perfect: We arrived one day before at Zhengzhou, the staff takes care of our bagagges and the next day our room was ready very early. No information about club access privileges was provided. You needto find this information in Booking or Agoda. Room perfect: Very nice room, perfectly clean. The housekeeping service clean our room two times during our stay. Point to improve : To have a coffe maker. Maybe the room light are a little dark. Swimming pool and spa horrible: In general the state of this area is not agree wirh the rest of the hotel. A renovation is needed. The spa was out of service and the swimming pool was cold. Club access privileges very good but difficult to find the description of your privileges: The staff doesn't know well the privileges. Particullary about "Le gouter". The timetable provided by email isn't good and "Le gouter" wasn't included. Some services are difficult to discover , you need to read all the documentation in your room. For example, bath foam is available without charge but you need to ask. It't easier to leave one bath foam directly in the bathroom. We ask for the wellcome fruit plate to club access front desk. After one hour without news, we call to main front desk. Speaking with three different personnes and no one was able to undestand us ("do you want a taxi?", "do you want to extend your stay?", "you need to pay one more night if you want to leave tomorrow...."). Finally we speak with the manager (european) and he take care of us and make interface with chinese staff. Finally we receive our fruit plate 2 hours later our first call. In general the level of english of the staff is not very good. The members of bagagge service were very useful and proactive and they have a very good english. Food very good but bakery could be improved: The set of cakes included in "Le gouter" are great. During the happy hour, the white wine are no refrigerated. The breakfast in main restaurent is very good (good y

        Reviewed November 25, 2017

        Dear Felipe,We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. Our business relies on guest feedback so we can constantly look at ways to deliver the best luxury experience expected from our brand and team. Your comments about deposit and bond back are important to us because we can take the feedback you provide and drill down into the areas you mentioned. But we need more details to know and to improve. So, please let us know more if it is possible. Thank you again for taking the time to share with us your experience. Its much appreciated. Sincerely, Samantha Yu, General Manager

        Responded November 28, 2017
        Sofitel Zhengzhou Hotel
        8.0
        Excellent
        Tom from Cambodia
        Business traveler
        Superior Room Club Access
        Stayed 2 nights in September 2016

        As expected from Sofitel, nice with all the facilities needed.”

        Good location with nice quiet surrounding.

        Reviewed November 18, 2016

        Dear Tom,We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. Our business relies on guest feedback so we can constantly look at ways to deliver the best luxury experience expected from our brand and team. Your comments about deposit and bond back are important to us because we can take the feedback you provide and drill down into the areas you mentioned. But we need more details to know and to improve. So, please let us know more if it is possible. Thank you again for taking the time to share with us your experience. Its much appreciated. Sincerely, Samantha Yu, General Manager

        Responded November 28, 2017
        Sofitel Zhengzhou Hotel
        10.0
        Exceptional
        Stephen from Australia
        Solo traveler
        Superior 1 King Bed
        Stayed 1 night in November 2016

        Absolutely the best”

        Had an amazing stay at this hotel. The room was excellent, the staff are a credit to the hotel, position is good with a beautiful lake in a park very nearby. Will definately be staying here again.

        Reviewed November 10, 2016

        Dear Stephen, Thank you for such and incredible 5 star review. You put smiles on all of our faces. I am so happy we were able to help create some wonderful memories for you. From reading your review I can see you are pretty incredible as well. Thank you for recommending us to all the travelers. I hope they take your advice and stay with us as well. We can't wait to welcome you back again. Samantha Yu, General Manager

        Responded November 28, 2017
        Sofitel Zhengzhou Hotel
        10.0
        Exceptional
        Philippe from Canada
        Business traveler
        Superior 1 King Bed
        Stayed 2 nights in August 2016

        Excellent”

        This was a great hotel for foreign travellers. Very nice room, great food and excellent staff that spoke english.

        Reviewed August 31, 2016
        7.2
        Very good
        usa from Thailand
        Business traveler
        Superior Twin
        Stayed 2 nights in July 2016

        Business”

        ...

        Reviewed July 20, 2016
        8.0
        Excellent
        Saiful from Bangladesh
        Business traveler
        Superior Twin
        Stayed 1 night in October 2015

        Great Breakfast”

        Breakfast was great. But the dinner was not that good. Rooms were clean and excellent.

        Reviewed June 19, 2016
        9.0
        Exceptional
        Michael from Australia
        Couple
        Superior 1 King Bed
        Stayed 4 nights in November 2015

        Good location”

        Courteous staffs

        Comfortable

        Reviewed November 14, 2015
        7.3
        Very good
        Chao from Taiwan
        Solo traveler
        Superior Room Club Access
        Stayed 1 night in July 2015

        Awesome location ”

        Location Location Location
        Reviewed July 26, 2015
        9.3
        Exceptional
        tan from Malaysia
        Family with young children
        Superior 1 King Bed
        Stayed 3 nights in March 2015

        Excellent ”

        The room was comfortable..

        Excellent !

        Reviewed March 17, 2015
        7.7
        Very good
        Yuk from Hong Kong
        Business traveler
        Superior Twin
        Stayed 1 night in September 2014

        A centrally located hotel ”

        Good Location, Helpful staff and room is clean

        It was the first time I when to Zhengzhou, the hotel staff are very polite and helpful.

        Reviewed September 11, 2014
        6.3
        Good
        Chawalit from Thailand
        Business traveler
        Superior Twin
        Stayed 1 night in April 2014

        so far so good”

        1) location 2) price 3) staff

        The room size is ok but a bit old need to improve for renovate. The hotel located not far from department store.

        Reviewed April 07, 2014
        5.3
        Chan from Hong Kong
        Business traveler
        Stayed 1 night in October 2013

        Bad”

        Location, Brand, Price
        Reviewed October 21, 2013
        6.0
        Robert from Germany
        Business traveler
        Stayed 3 nights in June 2013

        Pleasant hotel in an unpleasant city”

        Breakfast, service, shopping possibilities
        Reviewed July 04, 2013
        8.0
        Excellent
        CHEE from Australia
        Business traveler
        Stayed 2 nights in October 2012

        Nice Hotel and location”

        good location and good service

        overall it was a good hotel with amenities. fantastic customer service

        Reviewed October 15, 2012
        8.0
        Excellent
        ngo from China
        Business traveler
        Stayed 2 nights in September 2012

        Nice”

        Good location

        Excellent service from the staff throughout my stay especially at the reception area and efficient too. Room was comfortable and standard size. Everything was clean and there were L'Occitane amenities which is a 'luxury' item in a place like Zhengzhou. I ordered room service for breakfast - simple sunny-side eggs which were delivered on time, cooked just right and came...

        Reviewed October 09, 2012
        8.0
        Excellent
        MASAHIRO from Japan
        Business traveler
        Superior Twin
        Stayed 1 night in September 2018

        良い”

        まわりにレストランが無い

        Reviewed April 17, 2019
        12
        This is a popular property. Don't miss out!

        Back to search results

        Back to room choices

        |

        Dismiss

        Sofitel Zhengzhou Hotel
        |Excellent 8.3
        ×
        Check in. Step out.
        Experiences on Agoda. Because your room is just the beginning.

        • Very good location
        • Zhengzhou Town's God Temple