Location, location, location (as the realtors never tire of saying)”

While the hotel in itself is excellent, the "available extras" leave a lot to be desired. The restaurant on the 16th floor provides excellent service, BUT be warned that the air you breathe up there is Bangkok at its foulest. God knows what that air does to the lungs of the staff. Also, the restaurant on the second floor has staff who are unprofessional (as in, not knowing how to serve at table and bringing food in the wrong order). Perhaps it is like that because not too many people wander in there to eat. Restaurant tip: one of the best places to eat (in a little mini-soi off Soi 11) is the Limoncello Italian restaurant. At the end of the day however it has to be said that, these days, Bangkok is extremely expensive compared to what it used to be even five years ago. Eating out is as expensive as Vancouver or London or even Paris. Even a pizza will set you back a bit.

Disappointing”

The room we occupied had an adjoining locked door and noise from the people in the next room was loud. Several lights in the room did not work. The air con kept switching itself off and when the room temperature got so hot that it woke you up, you had to switch it back on repeatedly through the night. The breakfast was not included in the room price (which was not cheap) and because the breakfast price was so expensive we decided to eat elsewhere. The staff were unable to advise us of a suitable alternate place to eat, encouraging us to use the hotel restaurant. There are no good thai food shops nearby. All in all disappointing

Popular Hotel”

The hotel is in a good location and very popular with large groups of travelers. The lobby was always full of people's luggage and people waiting to either check-in or check-out and get a taxi. The room was clean, but my room on the second floor looked out into squatters in the building next door. Breakfast was not included with my room and when I went to have breakfast later in the day I waited a very long time for ice, cold pancakes. The hotel is o.k., but I doubt I'll stay there again

Fine - nothing special”

We reserved a superior room with a curved wall of windows. Would have had a nice view, except we were on the first floor and therefore had a view of the cafe roof and the backside of the neighboring building. The facilities we're nice and staff polite and helpful. What I would expect for the price we paid (2,335 baht or $75 USD)

Very good”

Okay for breakfast Small swimming pool but okay Hotel staffs are really friendly and nice but the room cleaness was not that good compare to their service. I’ve sent an email and double chck to sure for the twin bed but it did’t prepared and nextday, I ask for the morning calland housekeeping.. But it didnt made.... The housekeeping wasnt that clean It is cheap and good considering of price but it could be better

Standard is still the same as before”

this is my 2nd time staying here. I appreciate the friendliness f the staff and their service standard, cleanliness of the hotel is maintained.

Exceptional”

Friendly staff and room is gorgeous and clean. I will revisit.

Far from train station”

The hotel is a bit far from train station and terminal 21 shopping center although they offer shutter but it’s only limited and one way only. Massage, convenientl store, restaurant are just around the corner. Overall it’s value for money.

Good for holiday, not good for business travellers”

Location is quite far off from the nearest BTS. If you are carrying heavy luggages, good luck. Use their inhouse tuktuk to the BTS. But if you are lugging many shopping bags or luggages, DO NOT USE THE PUBLIC transport. Better off to take a cab. Nearby the hotel have many amenities like massage shops, convenience stores, drug stores, cafes, restaurants and a disco. Room is huge and spacious. Very clean. Nice hotel to go for a short holiday.

Lovely hotel, lovely rooms, excellent executive lounge - but losing a lot of potential business.”

I have previously submitted a long review of this hotel. This hotel could attract so many business / private tourist customers as the rooms are outstanding. However, the hotel concentrates on group tours who stay in separate buildings, leaving the lovely rooms at 30% occupancy. The executive lounge is excellent with a small buffet and a good selection of beverages. The service here is outstanding. In the rooms, there are no pictures, no information about the hotel / restaurants / bars / promotions etc. By spending a very small amount of money, this hotel could attract so many customers who will spend money in the hotel in addition to the group tours. It is wasting its potential.

I keep returning”

I try other hotels but I keep returning here. No other hotel can provide me with a comfortable bed same as at Solitaire. Everything is just great with this hotel and staff very service minded and polite. I strongly recommend this hotel.

Exceptional”

It's a nice smaller hotel but offers are the same service as the larger hotel. Customer service was great. They upgraded my room when I asked for a quieter room. The location is quiet to nearby many good Thai and Western restaurants and night life. It's central to both airports and the cost is $500 Bt. Breakfast is limited but good. The room is clean with a large comfortable bed. I will definitely consider Solitaire again the next time back travellling to BKK.

A nice evening away”

We live in Bangkok so we were looking for a place to stay where we could have a nice dinner, a few drinks with friends, and come home to a kid-free atmosphere and have a chance to sleep in. This hotel was fine for that - and the breakfast was very good in the morning.

Nice hotel but poor services”

The hotel is new and nice. The location is so so, not too close to BTS station. Have to walk 15 mins to Nana Station. The road to the hotel is narrow and has a serious traffic jam. The room make-up service is unacceptable, they just put all the used towels onto their standard position without changing a new one. All those wetted towels were hanging inside our toilet, incredible! Except for the front desk, all other staffs can only speak very limited English.

My #1 place”

Stayed here many time. Location and comfort is my main reason. Soi 11 is a great place for all Bangkok needs. Everything. I mean everything. Great Hotel and staff. Inside and out. I highly recommend this place.

Getaway ”

Check in on 3 Feb to 3 deluxe rooms and was 2 rooms were upgraded to 2 junior suites (a pleasant surprise ) and check out on 4 Feb smoothly to Khao Kho- the male reception staff ( can’t remember his name , cute baby round face with GI haircut ) was excellent and quick in facilitating the hotel check in . Return from Khao Kho and was checked in for 2 nights into 3 junior suites for my family where they upgraded 1 of the junior suite to an executive jacuzzi suite . Check in on 16th floor . I must give due credit to two attentive and customer service oriented staff — the good looking male staff Annan ( called himself Ali ) and Jane . 1 more staff is Charlotte who is served us coffee and tea on 16th floor. Like the Free transfers to Terminal 21. The cons — I didn’t get a free transfer to airport as I was told I need to book directly thru the hotel website in order to enjoy this benefits . Booking thru Agoda though I stayed in 3 junior suites and for 2 nights doesn’t qualify us.

good hotel”

rooms are good. staff are helpful. location is great at the bottom of soi 11 if you want to party. lots of restaurants nearby. pool is small and quite shaded unless you get there at the right time. But most people get there at the right time so getting space is the problem. nice place

Ticked all the Boxes will return again.”

Good well-equipped room. Good location for what we needed to be close to the hospital. Club access room although we were not too impressed with the food options during happy hour, and we preferred to eat breakfast in the main dining room on the lower floor as the options were much better. Can't beat the price and the staff were extremely friendly. The room service was delicious and good value for money. We would definitely stay here again.

Five all around”

This is a great property, terrific people and good food. Highly recommend.

Exceptional”

Overall good , great wifi beautiful hotel but could do with more signage to help find your way around got lost looking for the lift , the room , the lobby and the pool area bar was hard to get service. But on the whole I'd stay again.