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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- Very spacious serviced apartments and suites with multiple bedrooms, s...
2 bedroom suite was just outstanding....staff is very police

- Large, well-maintained swimming pool and poolside food/drink service a...
It’s got a good pool; and a kids play area.

- Children’s play area, kid-friendly pool space and staff interactions w...
It’s got a good pool; and a kids play area.

- Gym, sauna and steam room mentioned as good on-site fitness and wellne...
- Friendly, professional and responsive staff repeatedly praised for hel...
2 bedroom suite was just outstanding....staff is very police
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Yoga room
Sauna
10 travelers have booked today.
Based on 7,886 verified reviews
9.2
9.1
9.0
8.9
8.8
8.6
Nearest transportation options
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Hanoi Railway Station is within 0.57 km
Location rating score
There are 214 places in walking distance!
| Value for money | 9.0 |
| Distance to city center | 1 km |
| Location rating | 9.1 |
| Nearest airport | Noi Bai International Airport (HAN) |
| Distance to airport | 21.9 km |
9.2
Exceptional
9.1
Exceptional
2 bathrooms
9.2
Exceptional
2 bathrooms
9.2
Exceptional
2 bathrooms
9.2
Exceptional
9.1
Exceptional
8.4
Excellent
Somerset Grand Hanoi includes non-water sport and outdoor activities such as bicycle rental for you to enjoy.
Somerset Grand Hanoi offers billiards while you remain at this property, offering guests with entertainment value throughout your remain here.
Somerset Grand Hanoi offers free 24-hour fitness center that is fittingly located at the tip of your finger, allowing you to get your daily exercise routine in at any time of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.
While on holiday with your family, your kids can also discover the fun in sports and recreation facilities offered at Somerset Grand Hanoi which include kids club, children's playground, and kids pool.
The average travel time to get from Somerset Grand Hanoi to the airport is 45 minutes, but please bear in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.
Somerset Grand Hanoi was built in 1997.
Somerset Grand Hanoi's most popular month where verified visitors have stayed the most is in October.
Verified business travelers that have stayed at this property have given Somerset Grand Hanoi an average rating of 8.4. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
The nearest train, metro, or bus station is Hanoi Railway Station, 570.41 m away from Somerset Grand Hanoi.
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified hours may be charged an additional fee.
Prices drop the moment you sign in!

Experience Luxury and Convenience at Somerset Grand Hanoi Serviced Residences
Nestled in the heart of Hanoi, Vietnam, Somerset Grand Hanoi Serviced Residences offers a luxurious and convenient stay for both business and leisure travelers. With its prime location just 1 kilometer away from the city center, guests can easily explore the vibrant streets, historical landmarks, and bustling markets that Hanoi has to offer.
Built in 1997 and last renovated in 2010, Somerset Grand Hanoi Serviced Residences boasts 185 elegantly designed rooms that exude a perfect blend of modern comfort and traditional charm. Each room is meticulously furnished and equipped with top-notch amenities to ensure a pleasant and memorable stay. From spacious living areas to fully-equipped kitchens, guests have all the conveniences of home at their fingertips.
Check-in begins at 02:00 PM, allowing guests to settle in and start their Hanoi adventure at their own pace. For those who need to catch a flight, the hotel is conveniently located just 45 minutes away from the airport, making it a breeze to travel to and from the hotel.
Families traveling with their furry friends will be delighted to know that Somerset Grand Hanoi Serviced Residences allows up to 2 pets per room. This pet-friendly policy ensures that no family member gets left behind when embarking on a memorable vacation.
Please note that the child policy at Somerset Grand Hanoi Serviced Residences does not allow children to stay free of charge. However, extra charges may apply for children, ensuring that they receive the same level of comfort and service as the adult guests.
Check-out time is until 12:00 PM, allowing guests to leisurely wrap up their stay and bid farewell to the exceptional service and warm hospitality they have experienced at Somerset Grand Hanoi Serviced Residences.
Indulge in a luxurious and convenient stay at Somerset Grand Hanoi Serviced Residences, where every detail is carefully curated to provide guests with an unforgettable experience.
Exciting Entertainment Facilities at Somerset Grand Hanoi Serviced Residences
At Somerset Grand Hanoi Serviced Residences, guests can indulge in a wide range of entertainment facilities that are sure to enhance their stay. The hotel offers a variety of options to keep guests entertained, including a well-equipped fitness center where guests can work up a sweat and stay in shape during their stay. Additionally, the hotel features a refreshing swimming pool where guests can take a dip and relax under the sun.
For those looking for some retail therapy, Somerset Grand Hanoi Serviced Residences has an array of shops on-site, offering a range of products to cater to every need. Guests can explore these shops and find everything from souvenirs to necessities without having to leave the comfort of the hotel. Moreover, the hotel also boasts a salon, perfect for those who want to pamper themselves and enjoy a rejuvenating spa treatment.
To unwind and socialize, guests can make use of the shared lounge/TV area, where they can catch up on their favorite shows or connect with fellow travelers. Additionally, the gift/souvenir shop provides a convenient option for guests to pick up unique mementos to remember their stay in Hanoi. With these exciting entertainment facilities, Somerset Grand Hanoi Serviced Residences ensures that guests have a memorable and enjoyable experience throughout their stay.
Stay Active and Energized at Somerset Grand Hanoi Serviced Residences
At Somerset Grand Hanoi Serviced Residences, staying active and energized is made easy with an array of top-notch sports facilities. Whether you are a fitness enthusiast or simply looking to unwind after a long day of exploring the city, this hotel has something for everyone.
Start your day with a refreshing swim in the outdoor pool, surrounded by lush greenery and offering a tranquil oasis in the heart of Hanoi. For those who prefer a more intense workout, the free 24-hour fitness center is equipped with state-of-the-art equipment to help you reach your fitness goals. Challenge your friends to a friendly game of tennis or squash on the hotel's well-maintained courts, or test your agility and reflexes with a game of table tennis.
If you're in need of some relaxation and rejuvenation, the yoga room provides a serene space for practicing mindfulness and finding inner peace. With its calming ambiance and expertly designed facilities, it's the perfect place to unwind and recharge. Whether you're a fitness enthusiast or simply looking to stay active during your stay, Somerset Grand Hanoi Serviced Residences offers an impressive range of sports facilities to cater to your needs.
Convenience at Your Fingertips: Somerset Grand Hanoi Serviced Residences
At Somerset Grand Hanoi Serviced Residences, convenience is a top priority. With a wide range of facilities and services, guests can enjoy a hassle-free stay from start to finish.
For those who crave a late-night snack or a delicious meal in the comfort of their own room, the 24-hour room service is just a phone call away. Laundry service is also available, ensuring that guests can have their clothes cleaned and pressed without any worries.
The safety and security of guests are of utmost importance, which is why the hotel provides safety deposit boxes and a concierge service. Whether you need assistance with booking tickets or recommendations for local attractions, the knowledgeable concierge staff is there to help.
Stay connected with the complimentary Wi-Fi available in all rooms and public areas. For those who prefer a designated smoking area, the hotel has you covered. Additionally, the convenience store and vending machine on-site ensure that guests have easy access to snacks and beverages.
With services like daily housekeeping and a laundromat, guests can enjoy a clean and comfortable stay without any hassle. Express check-in/check-out and luggage storage services are also available, making it convenient for guests to arrive and depart smoothly.
At Somerset Grand Hanoi Serviced Residences, convenience is more than just a buzzword - it's a promise. From the moment you step foot in the hotel, you can expect a seamless and hassle-free experience, allowing you to focus on enjoying your stay in Hanoi, Vietnam.
Convenient and Comprehensive Transport Facilities at Somerset Grand Hanoi Serviced Residences
At Somerset Grand Hanoi Serviced Residences, guests can enjoy a range of transport facilities that make exploring Hanoi and getting around the city a breeze. The hotel offers airport transfer services, ensuring a smooth and hassle-free journey from the moment you arrive. Whether you're traveling for business or leisure, the convenience of having a dedicated transfer service can greatly enhance your overall experience.
For those who wish to explore the city's attractions, Somerset Grand Hanoi Serviced Residences also provides tours and ticket services. With the help of knowledgeable staff, you can easily plan your itinerary and discover the best of what Hanoi has to offer. Additionally, the hotel offers a shuttle service, making it easy to navigate the city without the need for public transportation or hailing taxis.
Parking is also made convenient at Somerset Grand Hanoi Serviced Residences. The hotel provides valet parking and has an onsite car park for guests who prefer to drive. Whether you choose to self-park or utilize the valet service, you can rest assured that your vehicle will be safely taken care of. Best of all, the car park is free of charge, eliminating any worries about additional expenses.
For those who prefer to explore the city at their own pace, Somerset Grand Hanoi Serviced Residences offers car hire services. With a range of vehicles available, you can easily rent a car and embark on your own adventure. Alternatively, if you prefer the convenience of taxis, the hotel also provides a taxi service, ensuring that transportation is readily available whenever you need it.
With its comprehensive transport facilities, Somerset Grand Hanoi Serviced Residences offers guests a seamless and convenient experience during their stay in Hanoi. Whether you're arriving at the airport, planning tours, driving your own car, or relying on taxis, the hotel has you covered. Explore the city with ease and enjoy all that Hanoi has to offer, knowing that your transportation needs are well taken care of.
Luxurious Room Facilities at Somerset Grand Hanoi Serviced Residences
Indulge in a world of comfort and luxury at Somerset Grand Hanoi Serviced Residences, where every aspect of your stay is designed to exceed your expectations. Step into your elegantly furnished room and be greeted by a refreshing blast of cool air from the state-of-the-art air conditioning system. The room is equipped with plush bathrobes, perfect for lounging after a long day of exploring the vibrant streets of Hanoi. Stay updated with the latest news and happenings with the convenience of a daily newspaper delivered right to your doorstep every morning.
Start your day off right with a hassle-free grooming routine, thanks to the provided hair dryer. Sit back and unwind in front of the television, offering a wide range of channels for your entertainment. Quench your thirst with a selection of beverages from the mini bar, or enjoy a cup of coffee on your private balcony or terrace, overlooking the stunning city skyline. Stay connected with the world with the satellite/cable TV and catch up on your favorite shows. Keep your snacks and drinks cool in the refrigerator, ensuring you have everything you need for a comfortable and enjoyable stay.
Delightful Dining Options at Somerset Grand Hanoi Serviced Residences
Indulge in a culinary journey at Somerset Grand Hanoi Serviced Residences, where a range of delightful dining options await you. Start your day with a scrumptious breakfast buffet, featuring an array of international and local dishes to suit every palate. Whether you prefer a hearty Western breakfast or traditional Vietnamese delicacies, the restaurant offers a wide selection to satisfy your cravings.
For those seeking a quick bite or a caffeine fix, the coffee shop is the perfect spot. Enjoy a freshly brewed cup of coffee or choose from a variety of snacks and light meals to keep you energized throughout the day. If you prefer to dine in the comfort of your own room, take advantage of the 24-hour room service, offering a diverse menu of delectable dishes delivered straight to your doorstep.
At Somerset Grand Hanoi Serviced Residences, convenience is key. With grocery deliveries available, you can stock up on your favorite snacks and beverages, ensuring you have everything you need during your stay. Whether you are looking for a leisurely meal, a quick snack, or a cozy night in, the dining facilities at Somerset Grand Hanoi Serviced Residences cater to all your culinary desires.
Elegant Room Options at Somerset Grand Hanoi
Discover a range of spacious and stylish accommodations at Somerset Grand Hanoi, designed to cater to diverse needs and preferences. From the comfortable 1-Bedroom Executive apartment, offering 78 square meters of space with a luxurious King Bed, to the expansive 3-Bedroom Deluxe measuring 106 square meters, with versatile bedding options including Single, Queen, or King beds, guests can choose the perfect setting for their stay. For those seeking even more room, the 2-Bedroom Executive and 3-Bedroom Executive units provide 85 and 128 square meters respectively, ideal for families or groups traveling together. Additionally, the 2-Bedroom Premier and 1-Bedroom Premier Twin offer elegant layouts with thoughtfully designed spaces, ensuring a memorable and comfortable experience.
Booking these exquisite rooms through Agoda guarantees you the best prices available, along with a seamless and hassle-free reservation process. Enjoy the convenience of secure bookings, exclusive deals, and a straightforward experience that allows you to focus on your trip. Whether you're visiting for business or leisure, Somerset Grand Hanoi’s diverse room offerings and Agoda’s trusted platform make your stay effortless and enjoyable from the moment you book.
Discover the Vibrant Hoan Kiem District in Hanoi
Immerse yourself in the lively atmosphere of the Hoan Kiem District in Hanoi, Vietnam. This bustling neighborhood is located in the heart of the city and offers a vibrant mix of history, culture, and modernity. With its charming streets, historical landmarks, and bustling markets, Hoan Kiem District is a must-visit destination for travelers seeking an authentic Hanoi experience.
One of the highlights of the district is the iconic Hoan Kiem Lake, a picturesque body of water surrounded by lush greenery and dotted with ancient temples and pagodas. Take a leisurely stroll along the lake's promenade, or rent a paddleboat to explore its serene waters. Ngoc Son Temple, located on an island in the middle of the lake, is a popular attraction that offers a glimpse into Vietnam's rich cultural heritage.
In addition to its historical sites, Hoan Kiem District is also known for its vibrant street food scene. Wander through the narrow alleyways and you'll find an array of food stalls and local eateries serving up delicious Vietnamese specialties. From steaming bowls of pho to crispy banh mi sandwiches, you'll have plenty of opportunities to indulge in the flavors of Hanoi. After a satisfying meal, explore the district's bustling markets, where you can shop for traditional handicrafts, silk products, and souvenirs to take home as mementos of your trip.
Convenient Transportation Options from Hanoi Airports to Somerset Grand Hanoi Serviced Residences
Located in the vibrant Hoan Kiem District of Hanoi, Somerset Grand Hanoi Serviced Residences offers a luxurious and convenient base for travelers visiting the Vietnamese capital. Upon arriving at one of the airports near Hanoi, there are several transportation options available to reach the residence with ease.
For those flying into Noi Bai International Airport, the most convenient way to reach Somerset Grand Hanoi is by taking a taxi or a private car. Taxis are readily available outside the airport terminal and offer a comfortable and hassle-free journey to the residence. It is advisable to use reputable taxi companies such as Mai Linh or Vinasun for a reliable and safe experience. The journey from Noi Bai International Airport to Somerset Grand Hanoi takes approximately 45 minutes, depending on traffic conditions.
Alternatively, for a more budget-friendly option, travelers can opt for public transportation. From Noi Bai International Airport, take the bus number 86 to Hanoi's city center. The bus departs every 25-30 minutes and stops at various points in the city, including near Somerset Grand Hanoi. From the bus stop, it is just a short walk to the residence.
If you are arriving at the smaller domestic airport, Hanoi International Airport (also known as Gia Lam Airport), taxis are available outside the terminal to take you directly to Somerset Grand Hanoi. The journey from Hanoi International Airport to the residence takes around 25 minutes, depending on traffic conditions.
Whichever mode of transportation you choose, Somerset Grand Hanoi Serviced Residences is easily accessible from both airports, ensuring a seamless and convenient journey for guests. Upon arrival, guests can look forward to a warm welcome and a comfortable stay in the heart of Hanoi's bustling Hoan Kiem District.
Explore the Rich History and Culture near Somerset Grand Hanoi Serviced Residences
Nestled in the heart of Hanoi, Somerset Grand Hanoi Serviced Residences offers easy access to several iconic landmarks and attractions that showcase the rich history and vibrant culture of Vietnam. Just a short distance away, you will find Hoa Lo Prison, a historical site that once held political prisoners during the French colonial period. Immerse yourself in the stories of resilience and bravery as you explore the preserved cells and exhibits within this somber yet fascinating museum.
For a deeper understanding of Vietnamese culture and women's contributions throughout history, the Vietnamese Women's Museum is a must-visit. Located nearby, this museum beautifully showcases the achievements and struggles of Vietnamese women through interactive exhibits and thought-provoking displays. Gain insight into their roles in society, their traditional costumes, and their remarkable achievements in various fields.
If you're seeking a spiritual experience, a visit to St. Joseph's Cathedral and Ngoc Son Temple is highly recommended. St. Joseph's Cathedral, with its neo-gothic architecture, stands as a prominent symbol of Catholicism in Hanoi. Take a moment to admire the intricate stained glass windows and peaceful ambiance within. Ngoc Son Temple, situated on a picturesque island in Hoan Kiem Lake, is a tranquil oasis in the bustling city. Marvel at the stunning architecture and enjoy the serene atmosphere as you stroll across the iconic red bridge.
Art enthusiasts will be delighted to discover the Hanoi Opera House, a magnificent building that showcases French colonial architecture. Catch a mesmerizing performance or simply admire the grandeur of this cultural landmark. For a unique artistic experience, the Hanoi Ceramic Mosaic Mural is a must-see. Stretching over 4 kilometers, this mosaic artwork depicts scenes from Vietnamese history and culture, showcasing the creativity and talent of local artists.
If you're looking to indulge in some retail therapy, a visit to Hang Gai Street, also known as the Street of Hemp, is a must. Explore the bustling shops and boutiques offering a wide range of silk products, handicrafts, and souvenirs. Immerse yourself in the vibrant atmosphere and take home a piece of Vietnamese craftsmanship.
For history enthusiasts, the Vietnam National Museum of History is a treasure trove of artifacts and exhibits that trace the country's rich heritage. From ancient relics to archaeological discoveries, this museum offers a comprehensive insight into Vietnam's past.
End your day with a mesmerizing water puppet show at the Lotus Water Puppet Theater. This traditional art form, dating back centuries, combines music, storytelling, and intricate puppetry to create a captivating performance.
With Somerset Grand Hanoi Serviced Residences as your base, you'll have the perfect opportunity to explore these remarkable landmarks and attractions, immersing yourself in the vibrant history and culture of Hanoi, Vietnam.
A Culinary Journey in the Vicinity
When it comes to dining options, Somerset Grand Hanoi Serviced Residences is surrounded by a plethora of delightful restaurants. Just a short stroll away, guests can indulge in a delectable buffet experience at Maison Sen Buffet, offering an array of international and local cuisines. For those seeking a cozy and relaxing ambiance, Hang Qua (HQ Bistro - Food & Coffee) is the perfect spot to enjoy a cup of coffee and savor Vietnamese delicacies. The Note Coffee, with its charming decor and aromatic brews, is a must-visit for coffee enthusiasts. Craving a taste of the iconic Vietnamese dish, pho? Look no further than Pho 10 Ly Quoc Su, where you can savor the authentic flavors of this beloved noodle soup. The Hanoi Social Club is a popular haunt for both locals and expats, offering a fusion of international and Vietnamese dishes in a trendy setting. Beer aficionados can head to Pasteur Street Craft Beer - Hoan Kiem Taproom & Restaurant, where they can sample a variety of craft beers paired with delicious bites. Railway Cafe, owned by Tuan and reachable via Whatsapp at +84917301111, is a hidden gem known for its cozy atmosphere and tasty treats. For a quick and satisfying bite, Banh My Mama is renowned for its mouthwatering Vietnamese baguettes. Noodle & Roll is another fantastic option, serving up a range of noodle dishes and Vietnamese street food favorites. Lastly, L'essence De Cuisine offers a refined dining experience with its French-inspired dishes and elegant ambiance. With such a diverse selection of restaurants, guests at Somerset Grand Hanoi Serviced Residences are spoilt for choice when it comes to culinary exploration.
Shop 'til you drop in the heart of Hanoi
Somerset Grand Hanoi Serviced Residences is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shoppers. Just a short stroll away, you'll find Mai's Cafe, a charming boutique that offers a unique selection of local handicrafts and souvenirs. For those looking for traditional Vietnamese clothing and accessories, Hai Van Printing and Embroidery Shop is a must-visit. Step into Mosaique, a trendy fashion boutique that showcases the latest Vietnamese designs and international brands. Indulge in a shopping spree at L'Epicerie du Metropole, a luxury grocery store that stocks a wide range of gourmet products and fine wines. Vietnam Cultural is another shopping destination that showcases traditional Vietnamese art and handicrafts. Marena Hanoi is a popular shopping mall where you can find a variety of fashion brands and home decor items. Heydi Fashion House is a haven for fashionistas, offering a curated collection of Vietnamese designer clothing. Book lovers will be delighted by Infostones Bookshop, a cozy bookstore that houses a wide selection of English and Vietnamese books. L'image is a boutique that specializes in high-quality beauty products and cosmetics. And for those looking for exquisite silk products, Airashi Silk is the place to go. With such a vibrant and diverse shopping scene right at your doorstep, Somerset Grand Hanoi Serviced Residences is the perfect base for a shopping adventure in Hanoi.
Affordable Luxury: Somerset Grand Hanoi Serviced Residences
Experience the perfect blend of luxury and affordability at Somerset Grand Hanoi Serviced Residences. With an average room price of just $118, this exquisite hotel offers exceptional value for money in the heart of Hanoi, Vietnam.
Compared to the average price of a hotel room in Hanoi, which stands at $67, Somerset Grand Hanoi Serviced Residences provides a truly remarkable deal. Guests can indulge in the finest amenities and services without breaking the bank. From spacious and elegantly designed rooms to top-notch facilities including a fitness center, swimming pool, and a range of dining options, this hotel offers everything you need for a memorable stay.
Whether you're a business traveler or a leisure seeker, Somerset Grand Hanoi Serviced Residences is the perfect choice for those looking for affordable luxury in Hanoi. Book your stay today and enjoy the exceptional comfort and convenience that this hotel has to offer.
Outstanding Service and Friendly Staff
Somerset Grand Hanoi Serviced Residences is renowned for its exceptional service and outstanding staff. Guests have raved about the friendly and helpful nature of the staff, who go above and beyond to ensure a memorable stay. With their great command of English, guests feel at ease communicating their needs and receiving excellent assistance. The hotel is well-organized and efficiently run, with a dedicated team that ensures everything runs smoothly. From the moment you arrive, you'll be greeted with warm smiles and a willingness to cater to your every need. The staff's attention to detail and commitment to providing top-notch service truly sets Somerset Grand Hanoi Serviced Residences apart.
Exceptional Customer Ratings at Somerset Grand Hanoi Serviced Residences
Discover a haven of exceptional hospitality and service at Somerset Grand Hanoi Serviced Residences, where guests have consistently rated their stay as outstanding. With an overall rating of 8.8, this luxurious residence surpasses expectations and offers an unforgettable experience in the heart of Hanoi, Vietnam.
One of the standout features of Somerset Grand Hanoi is its exceptional value, with a rating of 8.9. Guests are delighted by the affordability and quality of the accommodation, making it an excellent choice for both business and leisure travelers. The spacious and well-appointed rooms, coupled with the range of amenities and services provided, ensure that guests receive excellent value for their money.
The facilities at Somerset Grand Hanoi also receive high praise, with a rating of 8.7. From the well-equipped fitness center to the relaxing swimming pool and sauna, guests have everything they need for a rejuvenating stay. Whether you are looking to maintain your fitness routine or simply unwind after a day of exploring the city, the facilities at Somerset Grand Hanoi cater to all your needs.
Excellent8.9
Facilities
Exceptional9.1
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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Excellent
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Enjoy a pleasant stay at this hotel with excellent, friendly staff. Located in the Old Quarter near Hoan Kiem Lake, it offers easy access to shopping, sightseeing, and dining within walking distance. The spacious apartments are fully equipped with a kitchen and washing machine for your convenience. Hotel facilities such as a sauna, steam room, gym, and swimming pool add to your experience.
Traffic noise is present in this hotel, which can be a disturbance to some guests.
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I traveled to Hanoi by sleeper train, and it was very convenient since it was close to Hanoi Station and also near the city center. I arrived early in the morning, but they kindly stored my luggage and allowed me to use the gym's shower, which made my stay comfortable. They also upgraded my room for free. Although the room felt a bit old, it was very spacious and had a drum-type washing machine, making it ideal for long-term travelers. There was also a pool and a gym. I would like to use this place again when I visit Hanoi.
Dear Mr/Ms. Manami, Thank you for your wonderful review. We’re delighted to hear that our convenient location near Hanoi Station and the city center made your trip easier. It’s great to know that our team could assist you with early arrival arrangements and help make your stay more comfortable. We’re also glad you appreciated the room upgrade, spacious layout, and in-room washing machine, as well as our facilities like the pool and gym. Thank you for your kind feedback, and we look forward to welcoming you again on your next visit to Hanoi. Best regards, Best regards, Hong Van - Guest Service Team
It was great value for the price. It was perfect for a family trip. There were two rooms and two bathrooms, and it had a round table, kitchen, and even a washing machine, which was fantastic for cooking. The view of the city from the window was also wonderful. Plus, the staff was very friendly, making our stay very comfortable during the trip.
Dear Mr. Kisup, Thank you so much for taking the time to leave us your valuable feedback. We are delighted to hear that you had a wonderful stay with us at Somerset Grand Hanoi. We are very proud to be able to offer a luxurious experience with our room facilities and staff service. At Somerset Grand Hanoi, we strive to ensure that all our guests experience high-quality service from the moment they step into our property until they leave. We are grateful for your kind endorsement of our location and staff attitude, and we look forward to welcoming you back soon! Warm regards, Nguyen Le Hoan Mrs. Guest Service Manager.
The location is optimal for tourism, and thanks to the spacious rooms, I was able to have a comfortable stay. The staff were always friendly, and the hotel had a variety of facilities such as a grocery store, restaurant, hair salon, and swimming pool, which made me very satisfied. I recommend this place to those traveling with family.
Dear Mr/Ms. Kyeonghee, Thank you for your kind words and great review of the Somerset Grand Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and room condition. At Somerset Grand Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon. Sincerely, Hong Van - Assistant Manager, Guest Service
The baby seemed tired and fell asleep, so I’m grateful for the help with early check-in and room upgrade. I was initially torn between Somerset West Point on the West Lake side, but the conclusion was a good choice. It’s near Hoan Kiem but not overly complicated, and compared to narrow and long Vietnamese accommodations, the room quality is very spacious with a city view, making it an excellent choice for family travel. I was very satisfied.
Dear Ms/Mr. Sooyoung, Thank you very much for your thoughtful and detailed review. We are truly delighted to hear that the early check-in and room upgrade helped make your stay more comfortable, especially for your baby. It is wonderful to know that you enjoyed the spacious room, city view, and our convenient yet peaceful location near Hoan Kiem Lake. We are especially honored that you chose to stay with us over other options and that you found our property well-suited for a family trip. Your satisfaction means a great deal to us. We sincerely look forward to welcoming you and your family back for another pleasant stay in the future. Best regards, Guest Service Team
540 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
“It was really kind and nice.”
The location of the accommodation, the condition of the room, and the daily cleaning were all thoroughly done, and any requests were handled promptly. Especially this time, one of our party lost their passport as soon as they arrived, but the hotel staff was very attentive and helped resolve the issue well. When it was drizzling, we tried to use the pool, and they rushed over to set up the parasol for us; all the staff were friendly. If we come to Hanoi again, it’s definitely a place we would like to stay again. However, one thing to note is that each room has a water dispenser, so they do not provide bottled water separately; we purchased bottled water from a convenience store. The convenience store is a bit of a walk away, so it might be better to buy it in advance when going out. If you go out to the front of the hotel on the first floor towards the wedding center, there is a Shinhan Bank ATM, which is convenient for withdrawing cash using a travel card. There were many reviews saying that the breakfast was decent, so I was looking forward to it, but maybe it was because I went down a bit later or had high expectations; it wasn’t as great as I thought it would be. However, if you don’t expect too much, it should be clean. We only ordered breakfast for one day, and when we converted the currency, it was about 17,500 won per person. I asked around 2 AM if we could pay in the morning on the day itself, and they said we needed to pay at night because they have to prepare according to the number of breakfast guests. I thought that might be a helpful tip.
Dear Mr/Ms. Soohyun, Thank you very much for your kind and detailed review. We are delighted to hear that you enjoyed our location, room condition, cleanliness, and especially the attentive service from our team. It truly means a lot to us that we could assist you during the passport incident and create a comfortable experience throughout your stay. We also appreciate your feedback regarding the water dispenser and breakfast experience. Your comments will be shared with our team as we continue to improve our services. Thank you once again for your recommendation. We look forward to welcoming you back on your next visit to Hanoi. Warm regards, Guest Service team