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8.6

Excellent
16.2% this month
/10
(2,771 reviews)See what guests said
Highly rated by guests – 90% would recommend
Housekeeping30
Breakfast16
Children's activities10
See map

8.7

Excellent

Location rating score

Excellent location - 210 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Hanoi Towers Shopping Center

50 m

Hoa Lo Prison

50 m

Hoa Lo Historical Prison

60 m

Hanoi City Court

120 m

Hanoi Police Museum

150 m

Popular landmarks
St. Joseph's Cathedral

470 m

Vietnamese Women's Museum

620 m

Vietnam Military History Museum

1.0 km

Old Quarter

1.0 km

Temple of Literature & National University

1.2 km

Closest landmarks
Bệnh viện Phụ sản Trung ương

120 m

Benh Vien K

130 m

National Hospital of Obstetrics and Gynecology

130 m

Benh Vien Phu San Ha Noi

140 m

Nha khoa Thăng Long

190 m

Somerset Grand Hanoi Serviced Residences

"Room was Clean"

juno - April 15, 2022
1 Bedroom Somerset Grand Hanoi Serviced Residences
Lobby Somerset Grand Hanoi Serviced Residences
Lobby Somerset Grand Hanoi Serviced Residences
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Removed from saved list

2020

Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam - See map

In addition to the standard of Ascott Cares, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Hoan Kiem District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
  • 540 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Value for money8.7
Distance to city center1 km
Location rating8.7
Nearest airportGia Lam Airport (NULL)
Distance to airport4.7 km

Rooms available at Somerset Grand Hanoi Serviced Residences

Excellent
Room comfort & quality

8.6

3-Bedroom Executive
...
  • Room size: 128 m²/1378 ft²
  • City view
  • 1 queen bed and 2 single be...
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3 bedroom Deluxe
...
  • Room size: 106 m²/1141 ft²
  • City view
  • 1 king bed and 2 single bed...
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2 Bedroom Deluxe
...
  • Room size: 82 m²/883 ft²
  • City view
  • 1 king bed and 2 single bed...
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2-Bedroom Premier
...
  • Room size: 93 m²/1001 ft²
  • City view
  • 1 king bed and 2 single bed...
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2 Bedroom Executive
...
  • Room size: 85 m²/915 ft²
  • City view
  • 1 king bed and 2 single bed...
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1 Bedroom Executive
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 king bed
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1 Bedroom Deluxe
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
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1 Bedroom
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 double bed
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Other
...
  • Room size: 93 m²/1001 ft²
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APARTMENT 1-Bedroom Executive
...
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    Frequently asked questions

    What time is check-in and check-out at Somerset Grand Hanoi Serviced Residences?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Somerset Grand Hanoi Serviced Residences?

    Somerset Grand Hanoi Serviced Residences is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 50000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Somerset Grand Hanoi Serviced Residences also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Somerset Grand Hanoi Serviced Residences has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Somerset Grand Hanoi Serviced Residences?

    Start your mornings right, with the à la carte and buffet breakfast options offered at Somerset Grand Hanoi Serviced Residences. There's an additional charge of 250000 VND for adults and 121500 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Somerset Grand Hanoi Serviced Residences?

    Somerset Grand Hanoi Serviced Residences features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

    Can special events be hosted at Somerset Grand Hanoi Serviced Residences?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Somerset Grand Hanoi Serviced Residences. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for in-house catering, wireless internet and event decoration are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

    Can business events be hosted at Somerset Grand Hanoi Serviced Residences?

    On-site venues and convenient event services make Somerset Grand Hanoi Serviced Residences an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Somerset Grand Hanoi Serviced Residences?

    Somerset Grand Hanoi Serviced Residences does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

    What restaurants are nearby Somerset Grand Hanoi Serviced Residences?

    Restaurants including Jaspas Restaurant, Vpresso and Papa Joe's are popular in Somerset Grand Hanoi Serviced Residences’s neighborhood which is known as Hoan Kiem District.

    What popular shopping places are close to Somerset Grand Hanoi Serviced Residences?

    Located in the Hoan Kiem District area, Somerset Grand Hanoi Serviced Residences is close to great shopping choices like Hanoi Towers Shopping Center, Pheva chocolate Hanoi and Magonn Design.

    What are popular attractions near Somerset Grand Hanoi Serviced Residences?

    Guests at Somerset Grand Hanoi Serviced Residences can easily visit Hoa Lo Prison, Vietnamese Women's Museum and St. Joseph's Cathedral located in the Hoan Kiem District area.

    What popular natural sightseeing spots are close to Somerset Grand Hanoi Serviced Residences?

    Somerset Grand Hanoi Serviced Residences is located in the Hoan Kiem District area, which is famous for natural sightseeing destinations such as Vietcombank Tower.

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    Explore the neighborhood

    What people love about Somerset Grand Hanoi Serviced Residences

    • 10

      Exceptional
      Cleanliness

      "Room was Clean"

      juno

      |

      April 15, 2022

    • 10

      Exceptional

      "Everything else is awesome."

      Aden

      |

      April 8, 2022

    • 10

      Exceptional
      Staff 

      "We stayed for a few days and the staff were always helpful."

      Kristofer

      |

      June 20, 2021

    Overall rating:

    8.6

    Excellent
    2,771 reviews
    Cleanliness
    8.6
    Facilities
    8.4
    Location
    8.7
    Read all reviews >
    What travelers say they love:
    The Somerset Grand is a great place to stay in central Hanoi...
    David from Vietnam
    Business traveler
    More about Somerset Grand Hanoi Serviced Residences

    More about Somerset Grand Hanoi Serviced Residences

    Somerset Grand Hanoi Serviced Residences

    Wake up to the wonder of Hanoi with a stay at Somerset Grand Hanoi Serviced Residences, located only minutes from the heart of the city. Sampling the authentic culture of Hanoi is easy with a stay at Somerset Grand Hanoi Serviced Residences, just 1.0 km from Old Quarter.
    Somerset Grand Hanoi Serviced Residences provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Hanoi.
    Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site laundromat, dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
    In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. Smoking is restricted to the designated smoking areas.
    Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Somerset Grand Hanoi Serviced Residences include a balcony or terrace, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
    The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Somerset Grand Hanoi Serviced Residences also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


    Dining and things to do

    Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Guests of Somerset Grand Hanoi Serviced Residences can even have groceries delivered to their room for cooking, using the hotel's special service.
    Somerset Grand Hanoi Serviced Residences offers wonderful recreational facilities for guests to enjoy. Pamper and indulge yourself with a visit to the salon. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
    In a competitive mood? Get sporty with your travel group or other guests at the ping-pong table, yoga room, tennis court and squash court in the hotel. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


    Around the property

    Visit the sights and local attractions of Hanoi during your stay at the hotel. Engage in the city's best art at Vietnam Museum of Ethnology located 5.1 km away, where you can learn about the local art scene and buy original works.

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    Amenities and facilities
    Excellent
    Facilities

    8.4

    Most talked about facilities

    Breakfast

    71 mentions

    Housekeeping

    55 mentions

    Swimming Pool

    45 mentions

    Food & Dining

    38 mentions

    Languages spoken

    • English
    • Japanese
    • Korean
    • Vietnamese

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet [LAN]
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Billiards
    • Fitness center
    • Hot tub
    • Outdoor recreational features
    • Pool facilities
    • Pool with view
    • Sauna
    • Squash court
    • Swimming pool [outdoor]
    • Table tennis
    • Tennis court
    • Ticket services
    • Tours
    • Yoga room

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Covid-19 testing service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bottle of water
    • Coffee shop
    • Fruits/snacks
    • Grocery delivery
    • Kitchen
    • Restaurants
    • Room service [24-hour]
    • Vending machine

    Services and conveniences

    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Gift/souvenir shop
    • Grooming service
    • Heating in public area
    • Infirmary
    • Invoice provided
    • Ironing service
    • Laundromat
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Salon
    • Shops
    • Smoking area
    • Terrace

    For the kids

    • Babysitting service
    • Family room
    • Kids club
    • Kids facilities
    • Kids meal
    • Playground
    • Swimming pool [kids]

    Access

    • Allergy-free rooms
    • Cat-friendly
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Dog-friendly
    • Exterior corridor
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pet facilities
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Bicycle parking
    • Car park [charges apply]
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking

    Sports equipment rental

    • Bicycle rental

    Available in all rooms

    • Additional bathroom
    • Air conditioning
    • Bathrobes
    • Bathroom phone
    • Bathtub
    • Blackout curtains
    • Carpeting
    • Cleaning products
    • Closet
    • Clothes dryer
    • Clothes rack
    • Complimentary tea
    • Daily newspaper
    • Desk
    • DVD/CD player
    • Executive lounge access
    • Fan
    • Fireplace
    • First aid kit
    • Free bottled water
    • Free instant coffee
    • Free welcome drink
    • Full kitchen
    • Hair dryer
    • Heating
    • High chair
    • High floor
    • Individual air conditioning
    • In-room safe box
    • Interconnecting room(s) available
    • Internet access – wireless
    • Ironing facilities
    • Kitchenette
    • Kitchenware
    • Laptop workspace
    • Linens
    • Locker
    • Microwave
    • Mini bar
    • Mirror
    • Non-smoking
    • Private bathroom
    • Refrigerator
    • Safety/security feature
    • Satellite/cable channels
    • Scale
    • Seating area
    • Separate dining area
    • Sewing kit
    • Shower
    • Slippers
    • Smoke detector
    • Smoking allowed
    • Sofa
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Trash cans
    • Umbrella
    • Wake-up service
    • Washing machine
    • Wi-Fi [free]
    • Wooden/parqueted flooring
    Food and dining
    Breakfast options
    • Buffet
    Restaurants on site

    Jaspas

    • Menu: Buffet, A-la-carte
    Location
    No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam
    Excellent
    Location

    8.7

    Airports

    • Gia Lam Airport (NULL)
      4.7 km 21 min drive
    • Noi Bai International Airport (HAN)
      21.9 km 44 min drive

    Public transportation

    • Hanoi Railway Station
      570 m 10 min walk

    Hospital or clinic

    • Bệnh viện Phụ sản Trung ương
      120 m

    Shopping

    • Night Market
      1.2 km

    Convenience store

    • On-site

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • Hoa Lo Prison
      50 m
    • St. Joseph's Cathedral
      470 m
    • Vietnamese Women's Museum
      620 m
    • Vietnam Military History Museum
      1.0 km
    • Old Quarter
      1.0 km
    • Temple of Literature & National University
      1.2 km
    • One Pillar Pagoda
      1.6 km
    • Ho Chi Minh Mausoleum
      1.7 km
    • Presidential Palace Historical Site
      1.9 km
    • Vietnam Museum of Ethnology
      5.1 km

    Nearby landmarks

    • Hanoi Towers Shopping Center
      50 m
    • Hoa Lo Prison
      50 m
    • Hoa Lo Historical Prison
      60 m
    • Hanoi City Court
      120 m
    • Bệnh viện Phụ sản Trung ương
      120 m
    • Benh Vien K
      130 m
    • National Hospital of Obstetrics and Gynecology
      130 m
    • Benh Vien Phu San Ha Noi
      140 m
    • Hanoi Police Museum
      150 m
    • Quan Su Pagoda
      180 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-5 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 6 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Guests must provide a valid form of government regulated photo identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee50000 VND
    • Distance from city center1 km
    • Travel time to airport (minutes)25

    Extras

    • Breakfast charge (unless included in room price)250000 VND
    • Daily Internet/Wi-Fi fee0 USD

    The property

    • Non-smoking rooms/floorsYes
    • Number of floors25
    • Number of restaurants1
    • Number of rooms 185
    • Room voltage220
    • Year property opened1997
    • Most recent renovation2010
    Property announcements

    Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

    Reviews of Somerset Grand Hanoi Serviced Residences from real guests

    Provided by verified guests of Agoda
    8.6
    /
    10
    Cleanliness8.6
    Facilities8.4
    Location8.7
    Room comfort and quality8.6
    Service8.7
    Value for money8.7
    High score for Hanoi
    Rating
    9+ Exceptional (698)
    8-9 Excellent (434)
    7-8 Very Good (378)
    6-7 Good (114)
    <6 Below Expectation (93)
    Time of the year
    Mar - May (384)
    Jun - Aug (412)
    Sep - Nov (468)
    Dec - Feb (453)
    All guests (2,385)
    All room types
    All languages

    Show reviews that mention 

    Showing 1,717 verified guest comments
    12345
    10.0
    Exceptional
    Luke from United Kingdom
    Group
    2 Bedroom Executive
    Stayed 2 nights in December 2015

    Great hotel in ideal location”

    Friendly staff, great location and good ammenities

    Our stay at Somerset Grand Hanoi was breif but great, our group all enjoyed our time there. The staff were always smiley and friendly and did everything in their power to make our time in Hanoi perfect. The location was perfect for us; situated just outside the old quarter it was accessible to all the sights whilst being quieter and less hectic than the other side of the Hoan Kiem Lake. The rooms were really lovely, spacious and tastefully decorated, with well equipped kitchen and lounge areas. It was a very comfortable enviroment! And the breakfast was superb! A good choice and quality of both western and Asian foods are offered and the buffer caters to pretty much all tastes. All in all we think that the hotel was value for money and we would definitely recommend it to all travellers, whether business or leisure.

    Reviewed December 24, 2015

    See room deals

    10.0
    Exceptional
    Khim from Malaysia
    Family with young children
    2 Bedroom Executive
    Stayed 1 night in October 2017

    Perfect base in Hanoi - impeccable services”

    My family loved our stay in Somerset Grand Hanoi for 4 nights in Oct 2017. Our 2 br executive apartment was very new, tastefully furnished and decorated, one can tell that the finishing of the renovation was not the cheap type. The services by the staff were impeccable throughout our stay! They have enough staff to cater to every single need we had and was always done promptly. Location wise it is not in the Old Quarter itself but it is walk-able in 15 mins or so. I like that it is near enough to the center yet far enough from all the noises and chaos. With young child and elderly in tow, we used Grab a lot and it costs very little like VND10,000-20,000 each trip. There is a fusion (Vietnamese and Western) restaurant in the mall connected to the hotel, it is right next to the supermarket. The pho, noodles, panini and all other food were so good that we ate our breakfast there everyday. The seating was comfortable and a cozy place especially if you have kids. Definitely recommend Somerset Grand Hanoi to travelers with kids. We stayed at Somerset Hoa Binh for two nights too but despite under the same chain, it was a total disappointment.

    Reviewed October 28, 2017

    See room deals

    Dear Mr Khim, We are delighted to have been your chosen our serviced residence during your recent stay in Hanoi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback/ratings. Your comments have been shared with the team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Somerset Grand Hanoi and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi. Your sincerely, Nguyen Mai Huong Residence Manager

    Responded February 09, 2020
    Somerset Grand Hanoi Serviced Residences
    9.7
    Exceptional
    Pui from Hong Kong SAR, China
    Solo traveler
    1 Bedroom Executive
    Stayed 1 night in January 2012

    Nice Hotel, Nice Service and Great Location!”

    Good for Business Traveler

    i was tried so many different locations of somerset group hotel in the world. this one (somerset grand hanoi serviced residences) is the best. conformable big room (feel like home), good service (professional staffs), great location (central of the city), fast-speed internet (wifi), good breakfast buffet. i am satisfied this time i stayed in somerset grand hanoi serviced residences.

    Reviewed January 05, 2012

    See room deals

    9.0
    Exceptional
    phuong from Australia
    Family with teens
    2 Bedroom Deluxe
    Stayed 2 nights in December 2012

    Nice location great service and lovely rooms”

    the facilities and the location

    With Agoda's rate Somerset Grand Hanoi Serviced Residences was value for money we love the feeling of spoil after the long flight. Very convience for family, I recommended to all families even with my adult children they have given a thump up for this Hotel and happy with the location. Great with the shopping mall closed by as well. Thank you Agoda and Somerset Grand Hanoi Serviced residences

    Reviewed January 08, 2013

    See room deals

    8.7
    Excellent
    Lay from Singapore
    Family with teens
    Stayed 1 night in December 2011

    Good apartment for family stay”

    Nice apartment with big living & dinning rooms and with full condo facilities. More importantly there is Washing machine to allow us to wash all the dirty clothes.

    This apartment is very suitable for my family of 6 with full condo facilities. Nice bedrooms with living & dinning rooms. More importantly, there is a washing/dryer machine which allowed us to wash our dirty clothes for our 8 days stay in Hanoi. My children enjoy the gym and billiard games. Rooms come with 2 breakfast for 2 bedrooms apartment. Excellent breakfast with wide spread of Vietnam & Western selection. Additional breakfast cost US$10/person after tax. The apartment allowed us to leave our excess luggage with the hotel when we leave for Sapa trip. We are able to shower in the gym's shower room before Sapa and also when we came back from our Sapa trip early in morning. The Gym opened from 6am to 10pm. There is a supermarket and shopping mall next to the apartment. There is also a very nice food centre within 5 minutes walk with varies variety of Vietnamese food selection. The St Joseph Cathedral and Hoan Kiam Lake is also within 10-15 mins walking distance. The train station is only 5-10 mins drive to the train station. The only concern is that there is toiletries like shower cap and toothbrush on first night but not on subsequent nights. Overall my family enjoyed our stay in Somerset Grand Hanoi and will come back to stay in this apartment again.

    Reviewed January 02, 2012

    See room deals

    9.7
    Exceptional
    Darren from United States
    Group
    2 Bedroom Deluxe
    Stayed 4 nights in September 2012

    great value for a business or vacation destination”

    5 star equivalent without the 5 star price

    I have stayed at the Somerset Grand Hotel Hanoi Serviced Residences more than a few times and recommend it if you are looking to find a large hotel with western standards in cleanliness and service. It is by far the best value for money in terms of size and facility whether it is a 1, 2 or 3 bdrm that you are looking for, you will be more than happy you chose this property. The staff are excellent in service. The only con is that it is not located directly in the middle of all the restaurants and shopping as it is a 5 min taxi ride away. However, it is adjacent to a small mall with a supermarket so you literally don't have to leave the hotel for basics

    Reviewed October 05, 2012

    See room deals

    10.0
    Exceptional
    Ethan from Singapore
    Group
    Stayed 1 night in August 2011

    Sanctuary in Hanoi with a good restaurant”

    Clean, Efficient and Peaceful

    we definitely recommend somerset grand hanoi serviced residences for anyone looking to stay in hanoi. it is a 5-minute walk from the old quarter, and yet manages to afford visitors with a serene living environment not typical of the bustling city it is situated in. there is a supermarket within the residences as well, which makes it very convenient for tourists who wish to prepare their own meals.

    Reviewed August 14, 2011

    See room deals

    9.3
    Exceptional
    Cristina from Philippines
    Family with teens
    2 Bedroom Executive
    Stayed 4 nights in May 2012

    Family-tailored hotel in a good location”

    Good sized rooms with state of the art amenities

    The hotel is in a good location, near eveything but located in a quiet environment. The front desk personnels are always helpful and accomodating. If I have to bring my family again to Hanoi, we will surely stay again in Somerset Grand Hanoi Serviced Residences.

    Reviewed May 19, 2012

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    9.7
    Exceptional
    jaeseung from South Korea
    Solo traveler
    3-Bedroom Executive
    Stayed 2 nights in November 2013

    good trip in Hanoi”

    nice facilities, equipment and service

    It was good! I feel the condition of room was always ready for quest. Room was very clean and another equipments in the kitchen, bedroom, bathroom had good condition. It takes 15min by walk to Hoan-Kiem. But I think it is OK for tourist. Cause there are many things to see, some like Trang Tien Department, motocyles on the road, etc. Anyway I totally had enjoyed my trip at Somerset, Hanoi for 3days.

    Reviewed November 20, 2013

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    8.3
    Excellent
    Arie from Netherlands
    Business traveler
    Stayed 4 nights in February 2011

    Expat retreat on historical location”

    good access to center, comfort & service

    somerset grand hanoi serviced residences is most suitable for business travellers, although tourist may find in it a wonderful and affordable alternative for small hotel rooms. price/quality ratio is excellent end the service level is high. together with the close proximity to the "old quarter" and a very modern shopping center in the basement this may be a good alternative for any traveller, especially families.

    Reviewed February 15, 2011

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    9.0
    Exceptional
    Angela from United States
    Family with teens
    2 Bedroom Deluxe
    Stayed 4 nights in April 2015

    Comfortable for Family w/ Older Children”

    comfortable accommodations, location, & value for money

    We would recommend staying at the Somerset Grand Hanoi. As a family of 4, we typically have to book 2 interconnecting rooms. They have a suite option, and it was good value for the money (more reasonably priced vs. booking 2 rooms in other hotel chains). We can walk to downtown Hanoi. They had laundry facilities in the unit, which is another useful option. The staff was very helpful.

    Reviewed September 07, 2015

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    9.3
    Exceptional
    V from India
    Family with young children
    2 Bedroom Deluxe
    Stayed 2 nights in December 2014

    highly recommended!”

    excellent location, easy to get taxis. jaspas restaurant was fabulous! apartment was perfect for a family of 4

    we loved our stay at somerset grand hanoi and would recommend it strongly. it was a perfect 2 bedroom apartment for a family of 4 with a fully fitted kitchen and a washer/dryer. jaspas restaurant was great food and service. breakfast was decent. they have a papa joes restaurant on the ground floor which does super sandwiches. theres also a supermarket downstairs which is great! room service was promt. it was winter so we didn't use the pool or playground but both looked good.

    Reviewed January 06, 2015

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    9.0
    Exceptional
    Hongyi from China
    Couple
    1 Bedroom Executive
    Stayed 1 night in September 2012

    Great residence with homely feeling”

    Good Location, convenient facilities

    Had a short but great stay with Somerset Grand Hanoi. Upgraded to Double Bedroom, big rooms with great facilities. Staff are friendly and helpful. Returned after a short trip to Halong Bay and Somerset reserved the same room for us. Small thing but very warm service. Location was great, walking distance to the lake and old quarters. Good dining choices near by as well. The supermarket downstairs is a great plus.

    Reviewed September 12, 2012

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    9.0
    Exceptional
    Hongyi from China
    Couple
    1 Bedroom Executive
    Stayed 1 night in September 2012

    Great hotel and homely service”

    Great location, good facilities, homely services

    Had a short but great stay with Somerset Grand Hanoi. Upgraded to Double Bedroom, big rooms with great facilities. Staff are friendly and helpful. Returned after a short trip to Halong Bay and Somerset reserved the same room for us. Small thing but very warm service. Location was great, walking distance to the lake and old quarters. Good dining choices near by as well. The supermarket downstairs is a great plus.

    Reviewed September 12, 2012

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    10.0
    Exceptional
    Cherie from United States
    Family with teens
    Stayed 3 nights in March 2011

    Warm, friendly and spacious”

    Loved having more space

    The price of Somerset is not much different then a 5 star hotel room. The pictures on Agoda do not resemble Somerset, not all of them anyway. We use to stay there back when this was Tap Hanoi, the largest building in the area and was on the sight of the former "Hanoi Hilton" part of that prison still remains and you can visit while taking a walk around your hotel. The area is very friendly, the staff was great, they are doing renovations and upgraded us on two seperate stays into a 3 bedroom. It was wonderful to have so much space with tv in the living room, large dinning area and two baths. Definately a plus for a family traveling with children. Loved having a fully equipped kitchen.

    Reviewed March 21, 2011

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    9.3
    Exceptional
    Suparerk from Thailand
    Family with teens
    2 Bedroom Deluxe
    Stayed 2 nights in January 2015

    Good quality hotel with convenience.”

    Nice Views, Good Rooms, Location

    Staid in the 2 bedroom suite. Rooms are good sized, kitchen had all the dishes, cutlery, silverware available for use....very clean and very comfortable with beautiful view of the city of Hanoi. Good location and plenty of good restaurants just a few black radius of hotel. Underneath hotel is also a small supermarket so its great if you wanted to buy bread and fruits and drinks etc to bring back up to your suite. Just one small thought is that I think the staff can smile a little more or cheer up. I staid in 2 other smaller boutiques hotels in Hanoi prior to Somerset. The smaller hotel staff (and i mean everyone from bell hop to front desk to doorman) were so genuinely happy in their job, full of smiles and friendly!! So once we checked into the Somerset this difference was very apparent. So that is probably the only thing that would have made this hotel experience better.

    Reviewed January 14, 2015

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    10.0
    Exceptional
    Hsiaochuan from Taiwan
    Group
    Stayed 1 night in April 2012

    Great place, nice staffs, big rooms~”

    Big and comfortable room, nice and smiling staffs, relaxing experience and must be a great place for family traveling.

    This is my 2nd time staying in this hotel. I know I will choose this hotel again next time when I come to Hanoi. The room is big, clean, and comfortable. Though I came with my father for part of business trip and part of personal traveling, I will bring my family to stay in this place for just relaxing holidays in Hanoi. The location is good, the room is big and comfortable, and definitely a best choice for family. I got great experience staying here. Nothing to picky. Great breakfast as well!! Just a personal opinion, this price is reasonable for this level of service and for this type of rooms. This residence will be my first recommendation for my friends if they are going to Hanoi. No doubts, I give 10 points without any hesitates!!

    Reviewed April 24, 2012

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    9.3
    Exceptional
    Henry from Philippines
    Group
    3-Bedroom Executive
    Stayed 3 nights in December 2012

    Good location, accommodating staff”

    Free upgrades

    Having arrived past midnight in Hanoi, it was a relief to immediately see the Somerset driver in uniform and my name printed on their place card. Was surprised that a larger van than what I ordered was used but who is complaining. The check in was swift. Guest what - another upgrade, from two BR executive, we were given 3 BR. Breakfast menu though needs variety. Three days of the same ... AST, a tour operator, services Somerset. Used them for Halong Bay and Hanoi day tours. While their guide spoke English, their spoken English and comprehension were limited and as such, got very little information or proper replies to our queries. Often times, we were better off eaves dropping from other group's guide. The trip was enjoyable because of the pleasant overall experience.

    Reviewed January 05, 2013

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    10.0
    Exceptional
    Jason from Australia
    Couple
    1 Bedroom
    Stayed 3 nights in February 2013

    Great Apartment and service with a smile”

    Apartment rooms

    Cant speak highly enough of the Somerset Grand Hanoi. From the moment we walked in the front entrace, the service was fantastic, immediate upgrade to a bigger apartment. The room was fantastic and staff was very helpful. Breakfast buffet was good and a late night dinner in the hotel cafe was subperb.

    Reviewed March 03, 2013

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    10.0
    Exceptional
    David from United States
    Solo traveler
    1 Bedroom Executive
    Stayed 4 nights in March 2012

    Like home away from home.”

    Living room, kitchen and laundry facilities all in the room.

    somerset grand at the hanoi tower is the best hotel in hanoi for space, location and friendly staff. the room is spacious, clean and sunny. there is a nice wide-screen tv, a working table and free wifi. all are pluses in a hotel/apartment. the citimart in the adjoining shopping arcade is convenient for supplies, and jasapas on the 4th floor is a great bar/restaurant.

    Reviewed April 07, 2012

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