2015
Excellent 8.4
Based on 1075 reviews

Recent customer comments

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Excellent



based on 1075 reviews
  • Cleanliness 8.6
  • Facilities 8.5
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for money 8.5
  • Food/Dining 7.6
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Nam from Vietnam
Families with young children
3 Bedroom Executive Apartment
Stayed 3 nights in February 2016
Disappointed!
Location. Serviced apapartment that could accomodate family with young children for an affordable price.
It was not good. There is a club right next to it and it played loud music every night til mid night. It was tough to sleep. I do not plan to stay here again.
Reviewed February 22, 2016
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LU from Taiwan
Families with older children
3 Bedroom Executive Apartment
Stayed 3 nights in February 2016
It is worth to stay again
We face some issue on the check in day, it is almost midnight, the staff correct it and make it even better.
Reviewed February 18, 2016
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Wan from Singapore
Couples
1 Bedroom Executive
Stayed 4 nights in February 2016
Review of Somerset
Its location
The bathroom is too small. The air conditioner is not cooling enough. The sofa is uncomfortable. But, the breakfast spread was alright. But, they allowed some guests to scream and cheer while watching the football programmes in the restaurant during one of the breakfast sessions.
Reviewed February 18, 2016
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JAY from South Korea
Business travelers
2 Bedroom Executive
Stayed 3 nights in January 2016
good location
good location, two bedroom, mart on ground level
good location and lady friend guest friednly hotel. I will certainly comeback.
Reviewed February 15, 2016
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kenneth from China
Couples
2 Bedroom Deluxe
Stayed one night in February 2016
fantastic five stars hotel
soft bed~comfortable sofa~excellent shower~
Reviewed February 14, 2016
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Jonathan from United States
Families with older children
2 Bedroom Deluxe
Stayed 3 nights in February 2016
Great for families
We loved our stay here. The apartment had everything we needed including washer/dryer combo. Grocery store in the building was perfect to get breakfast foods and snacks.
Reviewed February 09, 2016
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Carsten from Germany
Business travelers
1 Bedroom Executive
Stayed one night in January 2016
always nice to stay here
spacious rooms, ideal for families.
Reviewed January 29, 2016
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Carsten from Germany
Business travelers
2 Bedroom Executive
Stayed one night in January 2016
spacious rooms, ideal for families.
spacious rooms, ideal for families.
Reviewed January 29, 2016
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Nicholas from Australia
Families with young children
2 Bedroom Deluxe
Stayed 4 nights in January 2016
Great choice for families
This hotel gets just about everything right for families doing tourism activities in Hanoi. Convenient location, within walking distance of many sites and good food. Our room was a real apartment with kitchen, laundry and plenty of room. A mini supermarket, good coffee shop and ANZ ATM in the same building were added bonuses. Tour desk was outstanding. The big downsides for us were the pools aren't heated so may as well not be there in January (a major issue travelling with kids). And the lifts/elevators are so slow you could tear your hair out. They should be replaced immediately.
Reviewed January 28, 2016
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HoSeok from South Korea
Business travelers
2 Bedroom Executive
Stayed one night in November 2015
really good hotel!!!!! it's cool~!
all!!!!!!
sometime i went somerset. really nice hotel~!!
Reviewed January 27, 2016
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