2015
Excellent 8.4
Based on 1077 reviews

Recent customer comments

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Excellent



based on 1077 reviews
  • Cleanliness 8.6
  • Facilities 8.6
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for money 8.5
  • Food/Dining 7.6
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Nicholas from Australia
Families with young children
2 Bedroom Deluxe
Stayed 4 nights in January 2016
Great choice for families
This hotel gets just about everything right for families doing tourism activities in Hanoi. Convenient location, within walking distance of many sites and good food. Our room was a real apartment with kitchen, laundry and plenty of room. A mini supermarket, good coffee shop and ANZ ATM in the same building were added bonuses. Tour desk was outstanding. The big downsides for us were the pools aren't heated so may as well not be there in January (a major issue travelling with kids). And the lifts/elevators are so slow you could tear your hair out. They should be replaced immediately.
Reviewed January 28, 2016

HoSeok from South Korea
Business travelers
2 Bedroom Executive
Stayed one night in November 2015
really good hotel!!!!! it's cool~!
all!!!!!!
sometime i went somerset. really nice hotel~!!
Reviewed January 27, 2016

WEN from Taiwan
Business travelers
2 Bedroom Deluxe
Stayed 2 nights in January 2016
Location is good
location, big room, nice staff
Reviewed January 25, 2016

Karen from Australia
Families with older children
3 Bedroom Executive Apartment
Stayed one night in January 2016
January 2016
Manager was very attuned to our needs
The manager Freddie was very considerate about our needs and was gracious in accommodating us.
Reviewed January 23, 2016

yeonjae from South Korea
Families with young children
3 Bedroom Executive Apartment
Stayed 3 nights in January 2016
great location and helpful staff
location, staff, reasonable price
good location, it takes just 10 mins to hoan kiem lake by walk. very helpful staff, they can speak english well. they helped us to book water puppet show and call a cab.
Reviewed January 22, 2016

Minh from Vietnam
Families with older children
2 Bedroom Executive
Stayed 3 nights in January 2016
Simple but perfect overall
Room, Money Value, Staff
Reviewed January 19, 2016

Charisse from Philippines
Business travelers
1 Bedroom Executive
Stayed one night in November 2015
Good location, great hospitality, good food
The rooms are clean and big. Friendly staff
Reviewed January 19, 2016

Artem from Russia
Families with young children
2 Bedroom Deluxe
Stayed 5 nights in January 2016
Renovation needed strongly
Big, obsolete, well located
Reviewed January 16, 2016

Gabrielle from New Zealand
Business travelers
2 Bedroom Deluxe
Stayed 8 nights in June 2015
The location takes it all
Location, location, location
This used to be THE place to stay in Hanoi but now it has gotten rather old and tired. They never turn on air cond in the hallway which is quite harsh in the heat of the city. The food is only so so but the location is just too good to pass.
Reviewed January 12, 2016

Mei from Malaysia
Groups
2 Bedroom Deluxe
Stayed 3 nights in December 2015
Spacious apartment
Size, room layout and cleanliness
We stay 2 nights in this hotel. Overall, not too bad but think it is slightly far from lake side and other attraction, especially when we travelled with elderly. Front desk staff are relatively friendly and helpful, meeting good customer services standard.
Reviewed January 11, 2016


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